Mitel MarWatch Webinar Pardeep Koonar Director of Sales Martello Technologies November 13, 2014
MarWatch Business Case 1,000+ accounts already use it. PROBLEM Version 5 - five years of in-market operation. Offered by Mitel as part of its programs & services. MarWatch - the new standard for proactive fault & performance management. 2
Proactive Support for Business Success Fault & Performance Management software for Mitel unified communications. PROBLEM Detect & address problems BEFORE they impact the user Lower support costs Drive recurring services revenue Speed problem-to-resolution Use IT resources more efficiently Designed specifically for Mitel UC 3
MarWatch Snapshot Secure Remote Access 24/7 Performance Monitoring Real-time Alerts Detailed Reporting Reduce costs by eliminating up to 80% of onsite visits. Detect problems BEFORE service quality is impacted. Fast problem-to-resolution. Quality, timely & professional performance reports for customers. 4
Mitel Fault & Performance Management Offerings Powering business connections with Mitel. Mitel Cloud Solutions (NetSolutions) MiCloud (MarWatch an optional component) Starting in MiCloud 2.0. Mitel Managed TotalSolution Program (TSP)/Mitel Maintenance Contract Remote Monitoring & Access Service (RMAS) Premium Software Assurance & Support (premise-based authpartner sales) Mitel MarWatch (partner-managed SaaS product) Partner Managed 5
Premium Software Assurance for authorizedpartners Getting Started in 3 Steps (authorizedpartners): Contact Us Respond to the email from Martello, or contact us: support@martell otech.com 613.271.6098 Set Up Our Support Group will set you up quickly with login credentials for MarWatch. Get Started Add devices and start using MarWatch Service Providers - starting in MiCloud 2.0. Details coming soon. 6 Mitel MarWatch is now part of Premium Software Assurance & Support, available to authorizedpartner sales/renewals on Mitel premise-based products.
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Secure Remote Access Reduce onsite support visits by up to 80% - with secure remote access from anywhere. No VPN required Single click access to monitored devices Integrated web-proxy server for remote access to Mitel Embedded System Management (ESM) interface Access Control List (Blacklist/Whitelist) Remote Access Network Tools (Ping, Traceroute) COMING SOON Single Sign -on (SSO) to remote systems. 8
Performance Monitoring 24/7 performance and availability monitoring proactively detects issues. COMING SOON Active Testing Tools Voice Quality R Factor Ratings by Call RTT, Jitter, Packet Loss metrics System Performance Metrics: Memory & CPU utilization, disk usage, digital trunk utilization System Reachability and Availability Inventory (system hardware, software information, hardware ID, App Record) Handset connectivity to MiVoice Business/MiVoice Border Gateway (teleworker sets) 9
Advanced Management Features Secure Offsite Backup Scheduled and on-demand backups for MiVoice Business. IP Set Monitoring Inventory of MiVoice Business and MBG handsets, with alarms for disconnected sets. Third-Party Device Support Servers, routers, managed ethernet switches, etc. Active Testing Improved tools (incl. Ping/Traceroute) to identify root cause of problems. Expanded SNMP Device Support Expanded device support, including MX-ONE and customer-configurable devices. COMING SOON COMING SOON 10
Real-Time Alerts Alerts by email, SMS, Twitter System alarms warn users when thresholds are being maximized or breached Selective alerting to filter alarms by customer region, severity, time of day, or time of week Alarms colour coded by location and severity and displayed on map ALARMS: Voice Quality System License Expiry Remote access security violation Memory utilization Device reachability 11
Detailed Reports Performance and availability history at-a-glance. Monthly or on-demand COMING SOON Predictive Analytics PDF format, via email Customizable message and logo space Reports include: Customer device inventory Performance data (by device) Device availability summary 12
Powerful Dashboard Standard Web browsers (Internet Explorer and Firefox ) COMING SOON Multiple Reseller Access Levels Secure HTTPS / SSL Mobile Optimized (ios, Android tablets, smartphones) Critical data alarms, map view, inventory. Custom dashboard views. Brandable logos, color schemes, fonts, etc. 13
Supported Mitel Devices & Applications NEW MiVoice Business MiContact Center (Business/Enterprise) MiVoice 250 MiVoice Border Gateway (SIP & Teleworker VQ) MiCollab Mitel Business Dashboard COMING SOON MiVoice MX-ONE MiVoice Call Recording (Oaisys) NEW 14
Third-Party Device Support Managed Ethernet Switches Servers (Windows, Linux) Routers COMING Uninterruptible Power Supplies (UPS) Innovation InnLine Voice Mail NEW Red Box Call Recorder NEW 15 COMING SOON: - Expanded SNMP Device Support - Customer-configurable SNMP devices
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Questions? Pardeep Koonar Director of Sales Martello Technologies +1 613.271.5979 sales@martellotech.com 17