Alarm Receivers TECHNICAL INFORMATION safeline.eu
2. STAND-ALONE Monitoring of lifts 24/7/365 for up to 2000 lifts Recieving of emergency calls for up to 250 calls Up to 2000 lifts per workplace Unattended mode when operator is off duty Minimum material for one work space SafeLine SLCC * SafeLine GSM-Modem * PC by others * * 2 units for redundancy SLCC software, free of charge Suitable for applications which require local handling of emergency calls like hospitals or industry operating a reception desk. Also suitable for mid-size lift companies which operate their own 24h-service desk. Designed to receive calls from P100 open protocol emergency telephones. Pop-up of alarm message Report chart (emergency calls, battery failures,...) - 1 -
3. INTEGRATION Suitable for companies which would like to integrate the solution in their existing system on their own. The existing system can access the database via an open interface to read out all events to display and process them. Server handles communication with lift emergency telephones Server stores communication data in open database Server passes calls to agents (if required) No client interface Communication Database Web Application 4. READY-TO-USE Suitable for companies which would like to have a ready-to-use solution. The system covers the whole range from communication with the lift emergency telephones, storage of all events into the database, visualization via an web application and reporting. Server handles communication with alarm systems Server stores communication data in open database Server passes calls to agents (if required) Web based client interface - Call presentation - Master data administration - Search tool to display all historic events of an lift emergency telephone - Automated PDF reporting - Notification via E-Mail/SMS Communication Database Web Application - 2 -
KEY FACTS FOR INTEGRATION AND READY-TO-USE The system is a flexible medium sized callcenter solution to receive and handle lift emergency and monitoring calls. Its main key features are: Scalable (up to 100.000 lift emergency telephones) Multi-protocol (use multiple DTMF/SMS/Voice protocols on the same system) Future proof (fully VoIP, but also connects to analog, ISDN or GSM network) Web application (operators and customers can access the system secure via Internet) Automated reporting (PDF report, E-Mail/SMS notification) Customizable (data fields, images, colors, logos,...) The system can be installed in two ways. Either as a integration setup (3), which only handles the communication with the lift emergency telephone and stores the data into an database. Or as an ready to use system (4) which has an web application on top of it. SYSTEM ARCHITECTURE System is build with open source components (open interface to each component available): PostgreSQL database Asterisk PBX AOL webserver OpenACS web application framework Telephone Network VoIP GSM Analog ISDN Server & Database Internet Application As the system is accessible via the internet, operators can logon also from their home office or other locations. Office Homeoffice - 3 -
CLIENT APPLICATION Web based No software installation on clients required Works with common internet browsers (e.g. IE, Firefox, Chrome,...) Secure (SSL encryption) Online access for operators and customers Role model Defines access privileges for each user View/add/modify/delete customer View/add/modify/delete elevator View/add/modify/delete event Multi language system Multiple languages can be installed (e.g. English, German, French...) Language settings are saved per user Master data maintenance Basic data (customer, elevator address, lift emergency telephone type,...) Extended data (graphical floor plans, access codes for door locks,...) Reporting Interactive pie charts show number of emergency calls, monitoring calls, technical problems, missed line checks,...) Notification via E-Mail and/or SMS Automated daily/weekly/monthly PDF report Configurable which events for which elevators Customizable Additional fields Custom protocols Design and layout of website can be adapted to match cooperate identity - 4 -
2. STAND-ALONE 3. INTEGRATION 4. READY-TO-USE Scalability A Monitoring < 2.000 < 100.000 < 100.000 Emergency phones < 250 < 100.000 < 100.000 Connection to telephone network B Analog ISDN VoIP Telephone system C Call log Call recording Transfer emergency call to operator desk Protocols D P100 CPC Caller ID other protocols available on request Operators E Operators max. 10 max. 1000 max. 1000 Parallel operators max. 1 max. 1000 max. 1000 Database F Recording of monitoring and emergency events Open interface, Microsoft Access Client Application G Basic master data maintenance (e.g. address, customer,...) Extended master data maintenance (e.g. graphical floor plans,...) Notification via E-Mail and/or SMS Automated PDF reporting to customer Web Interface Customizable - 5 -
A Scalability Ability to handle a growing amount of lift emergency telephones (how many lift emergency telephones can be served by the system, at a maximum). B Connection to telephone network Which technologies can be used to connect the system to the telephone network. C Telephone system The telephone system is used to receive/send data from/to the lift emergency telephones. Additional to that, the system may passes emergency calls to the next available operator and records them. D Protocols The P100 protocol, supported by ELA, is used to transmit data for monitoring and emergency calls. Additional to that, automated service calls may be identified via caller ID only (no telephone costs). Additional protocols may be available on customer request. E Operators An operator checks pending monitoring events (e.g. battery broken, main power failure,...) or answers emergency calls. While a certain number of operators can be defined within the system, only the given number of parallel operators are able to work with the application at the same time. F Database All monitoring and emergency call events will be stored in the database. You are free to access the database via an open interface (e.g. ODBC) from your third party application or reporting tool. G Client Application Via the client applications the user can access the master data, view monitoring events and answer emergency calls with help of real-time call presentation.the system can be customized to meet special needs. - 6 -
KEY FEATURE Alarm Receivers for P100 open protocol lift emergency telephone systems (such as SafeLine) Local stand-alone system or system for professionall multi-brand management Integration into existing systems Ready-to-use installation Open data protocols Open interfaces Low running costs easy & no costs SafeLine Sweden SafeLine Europe SafeLine-Deutschland SafeLine Elevator Parts UK SafeLine Denmark Antennvägen 10, 135 48 Tyresö, SWEDEN Tel: +46 (0)8 447 79 32, info@safeline.se Blvd de la Woluwe 42, 1200 Brussels, BELGIUM Tel: +32 (0)2 762 98 10, info@safeline.eu Westfalenstraße 22a, 51688 Wipperfürth, GERMANY Tel: +49 (0)2267 867 96 63, info@safeline-deutschland.de 3 Evegate Park Barn, Smeeth, Ashford, Kent, TN25 6SX, UNITED KINGDOM Tel: +44 (0)1303 813414, info@safelineelevatorparts.co.uk Erhvervsvej 19, 2600 Glostrup, DENMARK Tel: +45 44 91 32 72, info@safeline.se www.safeline.eu