Bring Your Own Device Assessment

Lot 4 Service Specification Bring Your Own Device Assessment OVERVIEW Bring Your Own Device (BYOD) is the fastest growing mega trend in the IT industry. CIOs are under pressure as employees demand to use their own devices in the workplace (or just do it anyway). Organisations cannot afford to ignore BYOD but need help in determining whether BYOD will work for them, which approach to BYOD should they adopt, which parts of the organisation it should be applied to and how they should approach the implementation of the policies, processes and solutions to make it successful. To adopt BYOD, organisations often begin by focusing on the technology; but implementing the technology is often not the hardest part of a BYOD Programme. The greater challenge is in the change aspects (e.g. managing stakeholder expectations, developing HR and Legal policies). What is certain is that you can t just do BYOD; organisations must address a wide range of issues to successfully adopt BYOD. To help organisations to prepare for BYOD, Fujitsu has developed a BYOD Assessment service that helps organisations: assess the appropriateness of BYOD and determine the organisation s readiness engage and gain buy-in from departments/stakeholders outside of IT, e.g. HR, Legal create a clear and agreed BYOD strategy and roadmap determine the immediate way forward for addressing BYOD, including the right technology solution(s) This is the Service for the purpose of the Agreement. WHY FUJITSU? Fujitsu can help with BYOD strategy because: We approach BYOD from the business perspective, rather than the technology perspective thus allowing the organisation to seek to realise the benefits of BYOD and avoid the pitfalls We have created a unique BYOD diagnostic tool, developed from our wide experience of the use of mobile and consumer technology across the public and private sectors this allows organisations to benefit from best practice knowledge. We provide actionable advice - Fujitsu has the ability to follow through with a portfolio of services that can support BYOD There is no one size BYOD Strategy that fits all; Fujitsu s approach enables organisations to determine an appropriate BYOD strategy tailored to your business objectives. INTRODUCTION TO BYOD ASSESSMENT Many organisations are seeking to evaluate how Bring Your Own Device (BYOD) might be applied to their business; what needs to be delivered in terms of policy, process and solutions, together with what benefits they might achieve, e.g. decreased IT costs, increased employee productivity. Evaluating BYOD is not straightforward and there are many factors to consider when assessing BYOD such as: What approach to BYOD is right for the organisation, e.g. bring additional devices, replace existing? What parts of the organisation should BYOD be applied to, e.g. executives, management, support staff? What HR, legal and other policies, processes need to be created or adapted to support BYOD? Which technology solutions could be suitable for meeting the BYOD needs, e.g. virtual desktop, mobile device management? How can the organisation ensure corporate data is secure if a BYOD strategy is implemented? To help address this complexity, Fujitsu has created a BYOD Assessment service to help organisations answer these questions and create a roadmap for BYOD adoption. OBJECTIVES AND BENEFITS The objectives of the BYOD Assessment service are to help organisations to evaluate the: business benefits of adopting BYOD affordability scale of change level of risk strategy options for implementing BYOD Page 1 of 5 Draft v0.1

The benefits of the Service are: A clear and agreed position on BYOD for the organisation, enabling identification of business benefits that support delivery of business objectives Engagement and buy-in from departments/stakeholders outside of IT increasing the speed of adoption A practical way forward that decreases risk of BYOD being taken forward in an uncontrolled manner AREAS ADDRESSED There are a broad range of areas addressed by the BYOD Assessment: Business how BYOD could deliver business outcomes and support the business strategy Technology - the technology implementation options and indicative costs Organisation the readiness of the organisation to adopt BYOD including the impact on business processes Process the financial, legal, commercial and HR policies and processes required to underpin a BYOD implementation People the level of user demand, business benefits and user requirements The assessment analyses 24 different aspects of BYOD and identifies the organisations existing strengths and weaknesses for each dimension. APPROACH A small team of Fujitsu consultants work with your organisations key business and technology stakeholders over a 4-6 week period, taking them through a simple 3 stage process: Fujitsu approaches the analysis from top down (engaging the leadership team in key business areas) and bottom up (using our standard BYOD user survey). Using our unique BYOD Diagnostic tools, Fujitsu analyses your organisations readiness to adopt BYOD including the potential impact on business outcomes and a BYOD risk profile. This approach drives the BYOD strategy from a business perspective engaging our industry sector and technical expertise to create a powerful and adaptable BYOD Strategy and Roadmap. Fujitsu BYOD Diagnostic - a questionnaire based tool that gives a visual representation of the organisation s readiness for BYOD. The output from the tool provides the basis for our recommendations and roadmap. Fujitsu BYOD Diagnostic - Output Page 2 of 5

FUJITSU BYOD ASSESSMENT PROCESS DESCRIPTION 1. Initiation Hold kick of meeting with sponsor Agree assignment plan and checkpoint meetings Agree contact plan (CIO/sponsor, Business Unit/End User representative, IT department, HR, Finance, Commercial, Legal), contact stakeholders and schedule interviews Review user survey questions, agree any additional information requirements and implementation approach 2. Environment Analysis Review the Fujitsu BYOD Diagnostic questionnaire (e.g. language, roles) Identify documentation and existing solutions Hold structured interviews with stakeholders Review documentation and existing solutions Implement BYOD end user survey 3. BYOD Readiness Analysis Populate BYOD Diagnostic tool based upon information gathered Present BYOD Diagnostic findings Assess benefits and risks Outline policy and implementation options Hold review workshop 4. BYOD Strategy and Roadmap Refine preferred policy and implementation options Develop implementation roadmap 5. Close Present findings Hand over documentation TIMEFRAME 4-6 weeks elapsed, highly dependent on stakeholder and availability and completion of the end user survey Travel time to be minimised and video conferencing to be used where appropriate DELIVERABLES The following products and services are IN SCOPE for the BYOD Assessment Service: Advisory service which engages stakeholders and provides recommendations Up to 8 stakeholder interviews across a maximum of 3 locations A slide deck style report containing the following products: o BYOD Diagnostic (illustrating the organisations readiness to adopt BYOD) o High level BYOD benefits model (illustrating how BYOD can support the organisations business strategy) o Risk Assessment (identifying potential areas of BYOD implementation risk) o BYOD Policy and Implementation Options o BYOD Roadmap CUSTOMER OBLIGATIONS This paragraph details Customer responsibilities that are required for the Service. The Customer shall assign a single point of contact to work with the Fujitsu team he/she will have the delegated authority from the sponsor Senior stakeholders (IT, HR, etc.) will be available and willing to participate in interviews and workshops Existing documentation regarding IT solutions, HR policies, etc.will be made available to Fujitsu The Customer is responsible for all internal communications necessary to enable stakeholder engagement Review and acceptance of all deliverable products in a timely manner Fujitsu will not be liable for any delay or deficiency in providing the Service if such delay or deficiency results from the Customer s failure to fulfil these dependencies. Should a delay to the Service result from the Customer s failure in relation to the above dependencies, for example, if there is no access to relevant information, Fujitsu shall be entitled to amend the Service, the schedule and/or Charges with no liability and shall be entitled to charge the Customer for any cost incurred as a result. Page 3 of 5

EXCLUSIONS The following are NOT IN SCOPE for the BYOD Service: Fujitsu shall not be liable for the Customer s adoption or decision not to implement BYOD or other discretionary use of the information provided by Fujitsu or of any of the recommendations. Definition of a BYOD business case Provision of BYOD solutions Definition / changes to the organisational policies Analysis of user survey data other than for the purposes of assessing BYOD readiness Provision of products other than those specified under deliverables Fujitsu shall not be liable for the Customer s take up, non-take up or other discretionary use of the information provided by Fujitsu or of any of the recommendations or options generated from the Service. SERVICE EXCLUSIONS The following elements are not included or applicable as part of the Service and are therefore not included within this ServiceSpecification: Information assurance - Impact Level (IL) at which the G-Cloud Service is accredited to hold and process information Details of the level of backup/restore and disaster recovery that will be provided On-boarding and Off-boarding processes/scope etc Service constraints (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.); Service Levels (e.g. performance, availability, support hours, severity definitions etc.) Financial recompense model for not meeting service levels Training Data restoration / service migration CHARGES AND PAYMENT The following charges and pyment method apply to this service: The Charges for the Services are 25,000 In addition, the Customer shall reimburse Fujitsu for all reasonable out-of-pocket living expenses and any other ancillary expenses paid or incurred by Fujitsu in providing the Service, including travel costs and overnight accommodation, where relevant. Fujitsu will commence delivery of the Service on receipt of a purchase order. Fujitsu shall invoice the Assessment Charge plus any applicable taxes after delivery of the final BYOD Assessment report. Any additional expenses shall be invoiced in the month after they have been incurred. Page 4 of 5

DEFINITIONS Any terms used in this Service Specification have the meaning assigned to it by the Fujitsu Cloud Service Agreement Terms and Conditions. Additional terms used have the meaning assigned by this paragraph. In the event of any conflict between the terms of this Service Specification and the other documents that comprise the Agreement, the provisions of this Service Specification shall prevail. Table 1: DEFINITIONS Definition BYOD BYOD Assessment BYOD Diagnostic BYOD Roadmap BYOD Solution BYOD Policy Meaning Bring Your Own Device The service provided by Fujitsu to assess an organisations readiness to adopt a BYOD strategy Fujitsu s BYOD Assessment tools A high level illustration of activities to implement a selected BYOD strategy option All technology and organisational designs, platforms, devices and software applications necessary to implement a BYOD strategy All relevant organisational policies necessary to underpin a BYOD implementation including (but not limited to) IT, security, HR, legal, commercial and financial policies Page 5 of 5