UICT Document 2014/111. Information Technology Services Program of Works: IT Infrastructure Summary

Transcription

1 UICT Document 2014/111 Information Program of Works: IT Infrastructure Summary

2 Introduction Information (ITS) provides IT based services and infrastructure to ANU staff and students to support the University s strategic goals of excellence in research, education and public policy. Increasingly these services and associated infrastructure form the basis, or foundation, for all activities undertaken at ANU and perform a critical enabling function for innovation in research and extension, or adoption, of Learning and Teaching service delivery developments. As such ITS has defined a program of work targeted at modernising IT infrastructure and refreshing IT foundational services to ensure ANU maintains comparative standing with other institutions and importantly provides key stakeholder and client groups with services that support their day to day activities. This program aims to deliver robust and contemporary foundational IT infrastructure and services enabling teaching and research, and maintaining our competitiveness within the higher education sector. This is a three year program of work incorporating fourteen projects designed to create a springboard environment for agile and innovative IT based service delivery. Scoping of the majority of these projects is underway, and therefore forecast cost estimates are provided via an assessment of the complexity of each project, combined with historical costings of similar projects, and a banding approach, that is: Small (<$300,000) Medium ($300,000 to $500,000) Large (>$500,000) Further cost refinement will be progressively undertaken over Q as more detailed project assessment is performed and formal project reporting is initiated. 2 P age

3 IT Infrastructure Program of Work This program aims to deliver robust and contemporary foundational IT infrastructure and services enabling teaching and research, and maintaining our competitiveness within the higher education sector. This is a three year program of work, with the following key priorities for 2015: Project Name Costs Costs Costs Page I1. Data Network refresh $3M $3M $3M 5 I2. Capacity Management <$300K 5 I3. Hybrid Compute capability <$300K 5 I4. Hybrid Storage solution and Data Protection $1M 6 I5. Web Hosting solution <$1M 6 I6. Compute and storage refresh >$1M* 6 I7. Database review and refresh <$300K 6 I8. Data Centre refresh >$1 M 7 I9. IT Disaster Recovery >$1 M 7 I10. Identity and Access Management Program of Work >$1M* 7 I11. ANU Workspace (infrastructure) <$300K 8 I12. Managed Print Service <$1M 8 I13. Single Active Directory <$300K 8 I14. Audio Visual Refresh $400K $400K $400K 8 Total <$7.2 M >$7.2 M >$4.3M *Multi-year costs evenly divided 3 P age

4 IT Infrastructure Project Roadmap 2015 Q2 Q3 Q Q1 Q2 Q3 Q Q1 Q1 I1. Data Network Refresh I2. Capacity Management I3. Hybrid Compute Capability I4. Hybrid Storage Solution and Data Protection I5. Web Hosting Solution I6. Compute and Storage Refresh I7. Database Review and Refresh I8. Data Centre Refresh I9. IT Disaster Recovery I10. IDAM Program of Work I11. ANU Workspace (infrastructure) I12. Managed Print Services I13. Single Active Directory I14. Audio Visual Refresh Q2 Q3 Q4 4 P age

5 I1. Data Network Refresh Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Design, source and implement the delivery of a foundational state of the art wired and wireless data network, delivering integrated voice, video, and data services that enable the transformative and innovative delivery of campus and online services. Q $3M p.a. over 3 years The network as a strategic enabler to transform ANU s core activities in: o Creating and collaborating for research excellence o Creating and delivering on campus and online learning and teaching excellence o Achieve more with less through more efficient administration, application integration, automation and big data analytics I2. Capacity Management Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Strengthen IT infrastructure capacity planning through the introduction of monitoring and management services that trace usage patterns and adjust service capacity either dynamically or via advisory recommendations (manual). These adjustments may be via predictive (forecast) or request (demand) modelling. <$300 An organised, efficient, responsive, and cost-effective approach to infrastructure lifecycle and capacity planning I3. Hybrid Compute Capability Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Create and implement a strategy and associated capability to harness both on campus and cloud solutions to deliver a fast, scalable, and seamless compute capability which is supported via a sustainable economic model. Core attributes of the service will be: Q Q <$300 Standardisation, High availability and access, Flexibility and scalability, and Cost effectiveness. To support core Research, Learning and Teaching, and Administration functions through the provision of a contemporary compute service 5 P age

6 I4. Hybrid Storage Solution and Data Protection Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Create and implement a strategy and associated capability to harness both on campus and cloud solutions to deliver the relevant services based on data type and business value whilst ensuring common security standards, flexibility, efficiency, and ease of future growth. Q $1M Cost effective provision of high quality, reliable data storage I5. Web Hosting Solution Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Current web hosting solutions on campus are fractured and inconsistent. This project aims to define and deliver a website hosting strategy and associated capability enabling a consolidated, fast, simple and secure deployment of rich content and online business applications. <$1M Provision of web hosting services that are easy to use, leverage other services, and empower user service development and management in secure, protected, and managed environment I6. Compute and Storage refresh Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Lifecycle replacement of the current on premise solution to ensure it remains capable of meeting the changing needs of the institution. Q Q >$1M Current technology services I7. Database review and refresh Timeframe Indicative Costs Project Sponsor Business Owner Project Manager The implementation of database hosting services supporting consolidation and rationalisation of existing databases, whilst also ensuring appropriate platform upgrade strategies and data protection options. <$300 The provision of database hosting services providing improved data management and protection capabilities 6 P age

7 I8. Data Centre refresh Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Review, rationalise, and consolidate the University s existing Data Centres and adjunct computer rooms to build shared service facilities and capability that is available across ANU and delivers improvements in: Q Q >$1M Service efficiency and availability, Data protection and security, Energy and operational efficiency, and Seamless scalability. Cost-effective provision of on campus data centre facilities designed and built to support critical IT based infrastructure and services I9. IT Disaster Recovery Timeframe Indicative Costs Project Sponsor Business Owner Project Manager ANU does not operate through formal disaster recovery practices supported by contemporary infrastructure and services. This significantly increases the University s risk profile in the event of a major disaster and therefore the ability to re-establish services and continue business operations. ANU s ability to communicate with key stakeholders groups would currently be highly comprised in the event of a major disaster affecting IT based services. Q >$1M To ensure appropriate recovery strategies and associated services to mitigate risk and impact arising from a disaster Support business service continuity through minimisation of service disruption I10. Identity and Access Management Program Timeframe Indicative Costs Project Sponsor Business Owner Project Manager To design and implement an Identity and Access Management Service utilising standards-based infrastructure and identity related capabilities that are shared and leveraged across the University to provide the right people with the right access at the right time. Q >$1M To provide the right people with the right access at the right time 7 P age

8 I11. ANU Workspace Timeframe Indicative Costs Project Sponsor Business Owner Project Manager The ANU Workspace program will require foundational infrastructure services to enable its successful delivery. <$300 Provide the infrastructure services to underpin the ANU Workspace program I12. Managed Print Services Timeframe Indicative Costs Project Sponsor Business Owner Project Manager The University lacks a consistent and contemporary managed print service for institutional wide access, resulting in localised services tied to local infrastructure. Customer surveys and staff feedback consistently nominate this as an unsatisfactory and highly limited service. Analysis of service tickets relating to print services demonstrate a lack of reliability in both the infrastructure and the application underpinning this service. <$1M Deliver cost savings and operational efficiencies via the standardisation of printer hardware and an institutional print service that supports Follow Me printing across campus I13. Single Active Directory Timeframe Indicative Costs Project Sponsor Business Owner Project Manager Design and implement a single institutional Active Directory (authentication) service that enables single account access to University systems and services, thus reducing administration overhead and providing productivity enhancements. <$300 Implement an institutional Active Directory service for authentication to University systems and services I14. Audio Visual Refresh Timeframe Indicative Costs Project Sponsor Business Owner Project Manager The University s primary delivery environment for Teaching and Learning programs is via physical learning spaces. These spaces require preventative maintenance, incremental technological improvements and break/fix replacements Q $400 p.a. Ensure appropriate lifecycle management of technical platforms and infrastructure that underpins high availability and robust Teaching and Learning services 8 P age