www.pwc.com/zw Helping our clients enhance value, build trust and communicate with the marketplace Zimbabwe and Malawi Advisory Services
Overview One of the largest professional services organisations in the world, PricewaterhouseCoopers (PwC) is a leader in every market in which we operate, including in Southern Africa. PwC provides industryfocused assurance, tax and advisory services to build public trust and enhance value for our clients and their stakeholders. More than 163 000 people in 151 countries across our network share their thinking, experience and solutions to develop fresh perspectives and deliver practical advice. PwC is a leading provider of advisory and consultancy services for both the public and private sectors. PwC Zimbabwe and PwC Malawi (which operate as a combined business unit) form part of PwC s Southern African regional structure. Close ties are also maintained with other PwC groupings in Central, East and West Africa, and indeed, with PwC firms throughout the world. We apply our industry knowledge and professional expertise to identify, report, protect, realise and create value for our clients and their stakeholders. The strength of this value proposition is based on the breadth and depth of our client relationships, the collective knowledge and resources of our international network, experience, industry expertise and business understanding. Advisory Services The Advisory Services department of PwC Zimbabwe and PwC Malawi is made up of these units: Agriculture and Rural Development; Human Capital and Leadership (HC&L); Public Sector Transformation; and Systems Implementation and Effectiveness. Forensic Services Tax Services 2 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Agriculture and Rural Development Appreciating the importance of agriculture in Southern Africa, this advisory unit focuses on agriculture and rural development issues. The services offered by the unit include: Assistance in policy and strategy formulation at national, provincial and local levels; Project feasibility studies, which includes determining the financial, economic and social feasibility of projects; Project baseline studies, which involves determining the status quo of project areas and beneficiaries before project implementation; Assistance in irrigation development; Capacity development for the agriculture sector; Provision of technical assistants to assist in project implementation; Advice on agricultural marketing and agro-processing; Conducting environmental impact assessments for agriculture and mining projects; Assisting in production of relocation and rehabilitation action plans for people displaced by agriculture and mining projects; and Mid-term and end-of-project evaluations focusing on relevancy, efficiency of implementation, effectiveness, impact on beneficiaries, and sustainability of achieved results. 3 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Human Capital and Leadership (HC & L) Human Capital and Leadership Services PwC specialises in providing human capital and leadership support and direction. Through sustained relationships or on a project basis, we help organisations to solve their human capital issues and implement strategic plans to improve effectiveness. Our approach focuses on the key principles of human capital management and can offer practical solutions to a broad spectrum of human capitalrelated situations an organisation may encounter. Our areas of specialisation: Organisational development; Reward design and benchmarking; Competency models and training needs analysis; Developing human resources (HR) policies and procedures; Developing orientation programmes for new employees; Human capital and skills audits; and Performance management. Reward design, benchmarking and management HC&L offers a range of up-to-date technical products to facilitate general human capital, strategic and reward management. For example, our reward management system, e-reward, is a fully automated application that is installed into each client organisation. Products offered include: Salary benchmarking; Cost of living analysis reports; Benefits structuring and design; and Reward policies. 4 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Competency model, gap analysis and training needs analysis Competencies are the knowledge, skills and abilities needed to successfully perform at work. Competency models are used to identify competencies employees need to develop to improve performance in their current job or to prepare for other jobs via promotion or transfer. We offer the functional technical expertise to design various forms of competency models. Developing HR policies and procedures We provide clients with professional HR policy solutions. These include: Recruitment and selection policies; Training and development policies; Pay and benefits policies; Employee relations policies; HIV/Aids policies; and Medical, health and safety policies. Human capital and skills audits A human capital and skills audit identifies employees skills and compares these with the skills required by the organisation now and in the future. By identifying the skills and knowledge that the organisation requires as well as the skills and knowledge that the organisation currently has, the audit will identify gaps to be addressed by the organisation s training and development programme. Organisational development Organisational development refers to a process in which an organisation develops its internal capacity to be the most effective it can be, in its mission to sustain itself over the long term. To this end, we facilitate the following interventions: Designing organisation service level agreements; Job evaluations; Strategy development; Organisation diagnostics; Culture surveys; Knowledge management; Talent management; Managing organisational change and transition; Management systems; Facilitation of team building sessions; and Leadership development Performance management Performance management provides a framework of activities to ensure that goals are consistently being met in an effective and efficient manner for the organisation and its employees. HC&L offers expertise in: Balanced Scorecards; Management by objectives; Peer reviews; 360-degrees; and Combination of methods. 5 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Public Sector Transformation The Transformation unit focuses on strategy work that often leads to transformation assignments aimed at performance improvements in financial planning, budgeting, costing, human resources management and management information systems. These are often underpinned by a sound transformation methodology that involves: Public Sector Transformation Services PwC has been offering the following services in Zimbabwe and Malawi for the last 10 years: Management Agents; Public Financial Management and Budgeting; Strategy Formulation and Workshop Facilitation Services; and Corporatisation, Commercialisation and Privatisation Advice. Management Agents As management agents we provide support in: Financial/fiscal management; procurement and supply management; institutional and programmatic management; monitoring and evaluation; grantee assessments; and general project management and reporting. Public financial Management and Budgeting We assist with: financial and budget policy and performance reviews; budget formulation and preparation; post budget implementation reviews; review of financial management procedures and preparation of accounting and financial management procedures manuals; and continuous improvement programmes. 6 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Strategy Formulation and Workshop Facilitation Services We assist with: transformation blueprints and assisting clients with envisioning a case for change general strategy formulation; strategic workshop facilitation; as part of strategy formulation, we carry out detailed institutional risk identification and mapping, stakeholder identification and mapping and development of project or programme communication strategies and protocols. Corporatisation, Commercialisation and Privatisation Advice We provide advice on: corporatisation, commercialisation and privatisation options and implementation strategy; and the implementation of preferred corporatisation, commercialisation and privatisation options. Our Experience A few selected assignments are presented below to demonstrate our capacity to deliver value adding transformation services for the services listed immediately above. Zimbabwe and Malawi: Local Fund Agent. (LFA) services for the Global Fund to fight AIDS, Malaria and Tuberculosis from 2003 to date (Zimbabwe) and to 2008 (Malawi). Essentially, LFA services involve oversight and risk management, institutional capacity assessments of principal and sub-recipients, informed and independent professional grant implementation advice Zimbabwe: Facilitating workshop for the development of Aid Coordination Management Policies and Procedures Manual for the Ministry of Finance (Zimbabwe, 2010) Zimbabwe: Fiduciary Risk Assessment for DFID (Zimbabwe, 2008) Malawi: Review of Financial Management Systems and Capacity Assessment Study for District Assemblies (Malawi, 2008) Zimbabwe: Commercialisation advisory services for the Surveyor General s Department and the Central Computing Services. Zimbabwe: Private Sector Housing program for the Ministry of Local Government, Lands and Housing (Botswana) Zimbabwe: Natural Resources Management Project for CAMPFIRE (Zimbabwe) 7 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Systems Implementation and Effectiveness The Systems Implementation and Effectiveness unit provides performance improvement services with a focus on information technology (IT) effectiveness and enterprise resource planning (ERP) systems implementation. IT Effectiveness solutions focus on assisting companies embarking on complex business improvement projects, and using IT as a key enabler. The objective is to ensure that IT investments are effective and provide the company with a positive return on investment (ROI). Systems Implementation services are currently offered exclusively on the SAP business management software platform. Services IT planning and strategy This involves the development of information-based technology strategies focused on attaining and sustaining competitive advantage and operational effectiveness. System selection We use a process-driven approach to defining business requirements followed by thorough package evaluation and the selection of the most suitable solution for the business. Project management PwC provides trained and experienced project managers to transfer knowledge, meet deadlines, mitigate risks and ultimately deliver IT projects. Change management We provide support to technologyrelated change programmes by using a change-through-people approach. The focus is on aligning the trinity of people, processes and technology to strategy. Business process mapping and reengineering Our approach is underpinned by the Process Improvement Through Benefits Management (PITBM) methodology. In executing process re-engineering assignments, we make use of a comprehensive set of tools for business process design, development, modeling and analysis. Business best practice application and benchmarking PwC provides a framework for adapting best practices to a company s specific needs, leading to breakthrough performance that saves time, improves quality, lowers costs and increases revenue. Through our approach to benchmarking, a company uncovers gaps in its performance, leading to the identification of areas for improvement. ERP systems implementation We focus on SAP enterprise implementations. 8 PwC Helping our clients enhance value, build trust and communicate with the marketplace
About SAP SAP has grown to become the world s largest business software company and the third-largest independent software provider in terms of revenues. There are currently 100 600 SAP installations serving more than 41 200 companies in more than 25 industries and in more than 120 countries. From local businesses to global industry leaders, SAP has been serving companies of all sizes and industries around the world for more than three decades, developing best practices and delivering software applications that target specific business needs. The result is a depth and breadth of industry expertise and tailored software functionality that is unrivalled. In Africa, SAP has a substantial and growing client base, with customers in both the public and private sectors. The team The Systems Implementation and Effectiveness unit can deploy a team of resources required to develop and deliver a strategy to ensure alignment between IT and the business. The team includes SAP functional specialists in the areas of finance, controls, materials management, sales and distribution, customer relationship management, human capital management and solutions management. All consultants are required to go through training and certification processes. 9 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Forensic services Investigation, analysis and resolution Forensic accounting and investigations Fraud investigation, detection and quantification of losses; Corruption and regulatory investigations; Asset tracking/tracing and recovery; Expert testimony and supporting dispute resolution; Anti-money laundering services; and Quantification of other financial losses. Forensic technology solutions Forensic computing; Forensic e-mail analysis; Forensic document analysis; and Fraud prevention Loss control consulting; Forensic capacity building; Fraud risk assessment; Supporting the development of fraud prevention and response; Policies, plans and structures; Fraud awareness (information, communication and targeted training); and Developing corporate ethics and business conduct programmes. Forensic litigation support Evidence gathering, analysis and investigation for insurance claims. Assisting preparation, presentation and managing of major loss claims. Forensic data analysis. 10 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Tax services Every business decision has taxation implications. In these very difficult times of cash flow constraints and an aggressive Revenue Authority it is essential that business people take advice to plan their tax affairs to their best advantage. It is important that tax planning be undertaken as early as possible. If tax aspects of business decisions are not considered and planned well in advance, the opportunity to take advantage of proper structuring may be lost since the facts behind events that have already taken place cannot be changed. As with any tax regime, the amount of tax payable can vary considerably depending on how the business is structured, and on the manner in which transactions are undertaken. Our services cover the following areas: International business Business start-ups Impact of indirect taxes on business Mergers and acquisitions Employee remuneration Raising business finance Management buy-outs Financial services Our services also include: General tax consultancy Assistance with tax audits and investigations Tax reviews Final Deduction System (FDS) on employee remuneration VAT International tax (including Double Taxation Agreements) Customs duties We have particular experience of tax aspects in many industries, including: Manufacturing Banking Financial services Farming Insurance Mining Our consultancy services in personal taxation include: Personal tax planning Retirement planning Assistance to non-resident taxpayers and expatriates 11 PwC Helping our clients enhance value, build trust and communicate with the marketplace
Contacts For more information on PricewaterhouseCoopers Advisory Services, visit www.pwc.com/zw or contact the following: Sima Msindo Advisory Leader sima.msindo@zw.pwc.com +263 912 261 980, Zimbabwe Roy Maposa Agriculture and Rural Development roy.maposa@zw.pwc.com +263 (11) 212 064, Zimbabwe Kuda Nyashanu Human Capital and Leadership kudakwashe.nyashanu@zw.pwc.com +263 912 257 410, Zimbabwe Daniel Muchemwa Public Sector Transformation daniel.muchemwa@zw.pwc.com +263 912 511 710, Zimbabwe Joe Paradza Systems Implementation and Effectiveness joe.paradza@zw.pwc.com +263 912 241 600, Zimbabwe Ranwell Mbene Malawi Business Development Unit ranwell.mbene@mw.pwc.com +265 (9) 99 483 888, Malawi Manuel Lopes Tax Services manuel.lopes@zw.pwc.com +263 912 301 023, Zimbabwe Kevin Wood Forensic Services kevin.s.wood@zw.pwc.com +263 912 210 632, Zimbabwe Harare Building No.4 Arundel Office Park Norfolk Road, Mount Pleasant Box 453 Harare, Zimbabwe Tel: +263 (4) 338362-68 Blantyre 1st House Glyn Jones Road/Chilembwe Avenue Box 1147 Blantyre, Malawi Tel: +265 (1) 820 322 Lilongwe ADL House 3rd Floor, Capital City Box 30379 Lilongwe 3, Malawi Tel: +265 773 7799 2010 PricewaterhouseCoopers. All rights reserved. PricewaterhouseCoopers and PwC refer to the network of member firms of PricewaterhouseCoopers International Limited (PwCIL). Each member firm is a separate legal entity and does not act as agent of PwCIL or any other member firm. PwCIL does not provide any services to clients. PwCIL is not responsible or liable for the acts or omissions of any of its member firms nor can it control the exercise of their professional judgment or bind them in any way. No member firm is responsible or liable for the acts or omissions of any other member firm nor can it control the exercise of another member firm s professional judgment or bind another member firm or PwCIL in any way. 12 PwC Helping our clients enhance value, build trust and communicate with the marketplace