GSA SmartPay Conference Training Guide for the New Purchase Card APC (Navy) Delon Pleiman and Dina Haynes Citi Commercial Cards, Government Services
The Tenth Annual GSA SmartPay Conference Towards New Horizons! Denver, Colorado July 22 nd - July 24 th, 2008
Goals and Objectives To familiarize new APCs with Citi s Customer Service options Introduce some of the web based tools available to Navy APCs which allow for simplified program management Reduce rejected forms by providing guidance for new APCs on the proper completion of program forms
Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools - Custom Reports (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices
Charge Card Basics Citibank Citibank issues issues Visa/MasterCard Visa/MasterCard Organization Organization distributes distributes Cards Cards Employees Employees provide provide Card/account Card/account number number to to merchant merchant for for payment payment Customer Database and LIMITS Merchant Merchant inputs inputs or or scans scans the the card card number, number, expiration expiration date date and and $ $ amount amount for for approval approval Merchant/Acquiring Merchant/Acquiring Bank Bank TSYS TSYS checks checks the the customer customer database database and and returns returns authorization authorization or or decline decline Visa Visa /MasterCard /MasterCard network network carries carries the the data data to to the the processor, processor, Total Total System System (TSYS) (TSYS)
Charge Card Basics Levels of transaction detail Level 1 Merchant name Purchase date Total purchase amount Merchant category code (MCC) Level 2 Sales tax amount Point of sale code Level 3 Item quantities, unit of measure, item pricing Product codes, description Ship to zip Freight amount, duty amount
Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools - Custom Reports (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices
One-Stop-Contact Number: (800) 790 7206 Network Integrated Voice Response NIVR Option 1 - Automated account information Balance Available credit Payment information Payments address Option # - Card activation Option 3 - Select new PIN number
Contact Information Customer Service 800.790.7206 Select Option 0 Customer Service is Available 24 hours a day, 7 days a week Maintenance on the cardholder s account e.g., address changes, statement requests, disputes, etc. Change credit lines for individuals Add templates (as long as template name is provided) Change single purchase limits Close and reopen accounts of individuals Forced authorizations Call Collect (904) 954 7850
Contact Information 800.790.7206 Select Option 2 CitiDirect Helpdesk - Questions regarding: CitiDirect Card Management System (CCMS) Citibank Custom Reporting System (CCRS) Password resets Issue resolution
Contact Information 800.790.7206 Option 4 - CAS Enter the five-digit extension of your CAS Manager Kaylen Woodard 69899 Tammatha Campbell 69886 Michael Wilson 69879 Dina Haynes 69880 Any maintenance on billing accounts Merchant Category Codes (MCC) / templates Delinquency Questions New AO / APC Set-ups Projects
Your Client Account Managers Stacey Felix Ken Fudge Dina Haynes Eddie McKenzie Spencer MacDonald Delon Pleiman
Navy CAS Managers Kaylen Woodard Dina Haynes Michael Wilson
Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools - Custom Reports (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices
Citimanager.com Overview
Citimanager.com Overview --Newsletter
Citimanager.com Overview
Citimanager.com Overview
Web-Based Tools
Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools Citibank Custom Reporting System (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices
CitiDirect Card Management System (CCMS) Description System that allows you to manage your card program online and view transactions User profile Control access through entitlements Features Setup, modify, or view accounts Purchase Log Review transaction data for 36 months Review cardholder e-statements Monitor status of disputes Reallocate transactions to specific lines of accounting Use e-statement approval process Program Audit Tool
CitiDirect
CitiDirect - Navigation Bar
Hierarchy-View
Hierarchy-View-Manage Contacts
Hierarchy-View-View Accounts
Hierarchy-View-View Accounts - Modify
Hierarchy-View-View Accounts
Hierarchy-View-View Accounts-Modify
Card Management- Account Management
Card Management Account Management
Card Management Maintenance Log
Card Management Maintenance Log
Card Management Maintenance Log
Reporting Citibank Custom Reporting System
Custom Reports (CCRS)
Custom Reports - Shared Reports
LEARNING SESSIONS CitiDirect Card Management System Tuesday, 3:30 PM 4:40 PM Hands-on Training for New Users - NAVY Plaza Ballroom C, Sheraton Denver Custom Reporting System for the Navy Purchase Card Wednesday, 9:30 AM 10:40 AM Plaza Ballroom DE, Sheraton Denver
Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools - Custom Reports (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices
NAVSUP Website https://www.navsup.navy.mil/navsup
Bank Guidance
AO Set up / Maintenance
APC Set-up / Maintenance
Navy Purchase Card Set-up Form
Cardholder Maintenance Form
Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools - Custom Reports (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices
Best Practices Use CitiDirect (CCMS) to perform program maintenance Use CitiDirect ( CCMS) to create new cardholder accounts Use Custom Reporting ( CCRS) to pull reports and stay informed Control credit limits. Remember, the AO account should always be double the amount that is allocated out to the cardholders Close inactive cards Actively manage delinquency
Summary Provided helpful information on the use of administrative tools to manage your program effectively Credit Card Basics Contact Information Citimanager.com Demonstrated how these tools can assist you with managing efficient and effective card programs Overview of Forms Use of web based tools Provided an overview of CitiDirect functionality and benefits Navigating the site Location/Access of additional information
Reminders Visit the Citi Welcome Center Exhibit Area Entrance, Sheraton Denver Conference Slide Show come see yourself shine Visit the Citi One-on-One Mini-Sessions Governor s Square Room 11 Please take a moment to complete your GSA survey for this session Citi party is tonight Hyatt Regency Denver: Centennial Ballroom & Foyer at 7:00 PM Western Theme 50 go to View, Header and Footer to set date
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