GSA SmartPay Conference. Citibank Presents: Information Security and Identity Theft

Transcription

1 GSA SmartPay Conference Citibank Presents: Information Security and Identity Theft

2 Citibank Presents: Continue the Revolution Citibank Commercial Cards, Government Services The Ninth Annual GSA SmartPay Conference - Philadelphia, Pennsylvania

3 The Ninth Annual GSA SmartPay Conference Information Security August 22, 2007

4 Goals and Objectives Define Information Security Gain a clearer perspective on social engineering, internet thieves, phishing concepts, and electronic scams Provide you with the knowledge to protect data against intrusion and theft Refer you to resources that can provide assistance in the event of data or identity theft

5 Agenda Information security - what is it? Password protection tips Protecting against social engineering Recognizing phishing scams Know the game of thieves Identity theft What to do if you are a victim? Resources

6 How Much? Citibank manages one petabyte of electronic data 1,125,899,906,842,624 bytes = 1,500,000 Equivalent to 1.5 million CDs

7 Why Protect Information? Valuable asset Client trust Laws and regulations Financial loss Reputation

8 Laws and Regulations Citibank is subject to laws and regulations relating to Information Security: Customer privacy is a federal requirement: The Gramm-Leach-Bliley Act (GLBA) Privacy and information security legislation has increased significantly over past five years

9 What is Information Security? A collective set of policies, standards, processes and procedures that limits or controls access to, and use of, information to authorized users. IS is the process of protecting data from unauthorized access, use, disclosure, destruction, modification, or disruption. Are Information Security Methodologies new? Julius Caesar is credited with the invention of the Caesar cipher c50 B.C. to prevent his secret messages from being read should a message fall into the wrong hands. WW II brought about significant advancements in IS in that formalized classification of data based upon sensitivity of information and who could have access to the information was introduced. The rapid growth and wide spread use of electronic data processing and electronic business conducted through the Internet fueled the need for better methods of protecting these computers and the information they store, process and transmit.

10 What is Information Security? Information Security Core Principles: Confidentiality Holding sensitive data in confidence, limited to an appropriate set of individuals or organizations. Integrity Data can not be created, changed, or deleted without authorization Availability The information, the computing systems used to process the information, and the security controls used to protect the information are all available and functioning correctly when the information is needed. The opposite of availability is denial of service (DOS)

11 Password Construction Techniques Constructing tough-to-crack passwords is an important way that you can protect information and your identity. Citibank Information Security Standards require that all static passwords (passwords that remain the same each time you log on to the system or application) must: Never be shared or written down Consist of a minimum of six (6) alphabetic and numeric characters A good password must also be unique. When constructing your password, never use easy-to-guess password elements such as: Your User ID (jsmith) A phone number or street address Names of family members, close friends, coworkers, pets, etc. Your title or function (secretary, manager, security, etc.) Names of places

12 Password Protection Technique Once you ve constructed a hard-to-guess password, these are some important steps you should take to protect it: Do not give your password anyone even if they claim they have a valid business reason. Change your passwords on a periodic basis as even the strongest passwords can be guessed or misplaced over time. In most cases, your business will select the appropriate period and it will be enforced automatically by the operating system or application. Watch out for applications that "remember" your password, so that you do not have to input the password again. Typically these applications have a checkbox on the log in screen that asks: "Remember my ID on this computer?" Always select no in response to this question.

13 Social Engineering A facet of Information Security aimed at manipulating people Creating a false sense of trust in order to Gain insider access Obtain sensitive information Bypass an organization's existing physical security controls

14 Types of Social Engineering Psychological Subversion Establishing a relationship with an insider to gain access to continuing stream of information Masquerading Impersonating people with legitimate access or a need to know to gain access Shoulder Surfing Stealing information by watching a legitimate user type in a password

15 Examples of Social Engineering Tailgating Entering secure locations by following behind someone with legitimate access Dumpster Diving Finding improperly discarded information

16 Examples of Social Engineering Federal Agency Example (Masquerading) Audit Risk Review Team (Dumpster Diving) Look out for Rushing Name-dropping Intimidation Small mistakes, for example: misspellings, misnomers, odd questions, etc. Requesting forbidden information

17 Identity Theft What is it? A component or subset within IS principles and the CIA Triad. According to the non-profit Identity Theft Resource Center, identity theft is "sub-divided into four categories: Financial Identity Theft - using another's name and SSN to obtain goods and services Criminal Identity Theft - posing as another when apprehended for a crime Identity Cloning - using another's information to assume his or her identity in daily life Business/Commercial Identity Theft - using another's business name to obtain credit

18 Recognizing Phishing Scams Phishing is a type of internet deception designed to steal your valuable personal data. In other words, Phishing may be considered a means to commit Identity Theft. Thieves might send fraudulent messages that appear to come from websites you trust and have existing relationships with. BEWARE they may not be legitimate What does a phishing scam look like? Often include official-looking logos from real organizations and other identifying information taken directly from legitimate websites.

19 Phishing Example

20 Phishing The links that you are urged to click may contain all or part of a real company's name and are usually "masked," meaning that the link you see does not take you to that address but somewhere different, usually a phony website.

21 Internet Thieving and Electronic Scams How can I spot a true website from a fake? Look for the lock or key icon at the bottom of the browser. If the site has changed since your last visit, be suspicious. A list of popular financial sites that use a secure page for logins is maintained on pharming.org Check spelling, grammar, and punctuation. If there are errors chances are you may have been phished. Hover over suspicious links to find masked URL s (as in the previous example). A reputable business will never ask you to verify account information online. Did you initiate the contact? What to do? Report suspicious incidences to the Organization immediately

22 Don t be a victim of Identity Theft Types: Hijacking existing accounts and deposits Creating new alternate identities How can someone steal my identity? Stealing records Trash (Dumpster Diving) Credit Reports Theft of wallet, purses Electronic scams (as discussed)

23 What if I am a victim? Five steps to minimize damage/maximize control: Contact the fraud department at one of the three major credit bureaus Review your credit report Contact institutions where fraud occurred File a police report File report with the Federal Trade Commission

24 Statistics Surveys in the USA from 2003 to 2006 showed a decrease in the total number of victims but an increase in the total value of identity fraud to US $56.6 billion in The average fraud per person rose from $5,249 in 2003 to $6,383 in Only 15% of victims find out about the theft through proactive action taken by a business. The average time spent by victims resolving the problem is about 40 hours. 73% of respondents indicated the crime involved the thief acquiring a credit card

25 Statistics

26 Resources Federal Trade Commission Identity Theft Clearing House

27 Resources: Credit Bureau Agencies Equifax Experian Experian ( ) TransUnion Free credit reports

28 Summary Defined Information Security Set clear roles and responsibilities Know your password rules! Be aware of social engineering and data theft techniques Know what to do if you are a victim! Questions?

29 Reminders Thank you for attending this session! Visit the Citibank Welcome Center Room 104 A/B, 1 st Floor National Industries for the Blind will have a display of products Conference Slide Show come see yourself shine! Visit the Citibank Technical Demonstration Center Room 106 A, 1 st Floor Please take a moment to complete your GSA survey for this session!

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