Sabre Car, Hotel, & Insurance Vendor Employee Profile Records

Sabre Car, Hotel, & Insurance Vendor Employee Profile Records TRAINING GUIDE

T a b l e o f C o n t e n t s Table of Contents... 1 Objectives... 2 Overview... 2 Vendor Employee Profile Records... 3 Features and Benefits... 3 The CREATE keyword... 4 City Sign Table (CST)... 4 Vendor EPR... 5 Elements of a vendor EPR... 5 Building a vendor EPR... 6 EPR Keywords... 7 Generic keywords that can be entered into any EPR... 7 Car vendor specific keywords... 7 Hotel vendor specific keywords... 7 Insurance vendor specific keywords... 7 Clearing and unlocking an existing EPR passcode... 8 Deleting a Employee Profile Record... 8 Establishing a Personal Identification Number (PIN)... 9 Changing your passcode using the PIN method... 10 Employee Profile Quick Reference... 11 Additional References... 12 Edition 1.0 (May 2007) 2006 Sabre Inc. All rights reserved. This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited. Sabre, the Sabre logo design and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All other trademarks, service marks, and trade names are owned by their respective companies.

O b j e c t i v e s Upon completion of this document, you will be able to: Define and describe the parts of a Sabre Employee Profile Record (EPR) Create new Employee Profile Records (EPRs) Assign a Personal Identification Number (PIN) to clear your own passcode Change personal EPR using PIN method Clear, Reset, and Unlock existing EPR passcodes O v e r v i e w An Employee Profile Record (EPR) is part of the security system that governs the users access level inside the Sabre system. Sabre highly recommends that each person using the Sabre system have their own unique login. This document describes the elements that make up an EPR, how to build an EPR, how to assign a PIN number, how to change passcodes using an established PIN number, and how to clear or reset EPR passcodes. Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007 Objectives 2

V e n d o r E m p l o y e e P r o f i l e R e c o r d s F e a t u r e s a n d B e n e f i t s Your EPR enables you to sign into the Sabre system. Your EPR controls which functions you can or can not perform in the system. EPRs contain many different components including: o o o o o Agent ID Agent Sine Duty Codes Keywords Passcode Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007Vendor Employee Profile Records 3

T h e C R E A T E k e y w o r d Before we begin this guide we need to make sure that you have the necessary keyword required to build or update other EPR s. The CREATE keyword is the keyword that allows the agent to build new EPR s or to update/modify and change passcodes on existing EPR s. To verify that your login has the CREATE keyword type HU* after you have logged into Sabre. HU*«PERSONAL UATS IN AAA PTRAGT SUBMGR UNVPAR UATS FOUND ONLY IN EPR CREATE MULSET SUBMGR TREXEX HTLDBM HOTELS Once you have verified that your login has the CREATE keyword you may continue with this document. We will explain more about keywords below. C i t y S i g n T a b l e ( C S T ) The City Sign Table is a list of all persons at an associate who have access to the Sabre system. The system obtains the CST data from the individual EPRs that have been created for that vendor. The format to view the City Sign Table is H*CST H*CST«FWH 24MAY07 1154A CST AGENT ID NAME ST A/S GR OFC A SCR DUTY CODES 1234HXX T EPR TEST A AXX 0 0000 L 000 */ TOTAL CNT - 0001 Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007 The CREATE keyword 4

V e n d o r E P R To display an existing Employee Profile Record enter H*1234HXX. T EPR TEST *1 2* FWH-AXX *3 1234HXX *4 OFC-0000 ASO-060 SIGN IN ACCESS - LIMITED TRAVEL ALSO- MHX TM51 *5 DUTY * / *6 UAT- ACCTBL HOTELS HTLDBM MULSET SUBMGR TREXEX UNVPAR *7 STATUS - ACTIVE 24MAY07 *8 TEMP PASSCODE *9 H D CREATED BY FSG-N7A 24MAY07 0953A Note: XX is the chain the EPR belongs to. The prefix before the chain code varies between Car and Hotel vendors. H is assigned to identify Hotel vendors, C for Car vendors, and I is assigned for Insurance vendors. E l e m e n t s o f a v e n d o r E P R 1. Name of employee: First initial and Last Name of the employee that will be using this EPR. 2. PCC that EPR belongs to: Home PCC that this EPR belongs to. 3. Agent sine: The Agent sine identifies this agent. The agent sine appears in history of PNR s and can be used to track who updated a PNR/Property. 4. EPR/ID Number: The EPR/ID Number is the login that will be used to login to Sabre. To differentiate between a car, hotel, and insurance vendors Sabre uses H in the ID number for Hotels, C for Car vendors, and I for Insurance vendors. These automatically add special Keywords for specific vendor functionality. 5. PCC s that the EPR has AAA access to: This shows what PCC s the agent has access to. Most vendor EPR s have AAA access to their Alpha numeric PCC for testing in an Travel Agency environment. 6. Duty codes: Duty codes control what login capabilities the agent has access to. Vendors will always have a * and /. 7. Keywords: Keywords control what functions the agent has the capabilities to do. This controls Database updates and other various functions. 8. Status: This shows if an EPR is Active or Inactive. This area will also show if an EPR is locked out of Sabre. 9. Passcode Status: Shows if the current passcode is a Temporary Passcode or Passcode if the passcode has already been set. Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007 Vendor EPR 5

B u i l d i n g a v e n d o r E P R All vendors have the ability to create/build their own EPR s. It is recommended that each and every employee, that uses Sabre on a regular basis, have their own individual EPR for each chain they work with. 1. Sign into Sabre with an existing EPR that matches the chain of the new EPR you want to create. 2. Display the CST table. This will list the current EPR s that have been built under your home PCC. H*CST 3. Determine what EPR/ID number you want to use for the new login. You may not have duplicate ID numbers for the same chain. Checking the CST above will show which ID s have already been used. 4. Enter build mode for the EPR HB9876HXX 9876 is the ID number you are building HXX would be the chain that you are creating this EPR for. This should be chain code that you are currently logged in with. 5. Enter Authorization of the person creating the EPR H/AUTH CREATING AGENTS NAME 6. Enter the name of agent this EPR is for H/NAM LAST NAME/F (F = First Initial of First Name). 7. Enter Duty Code for EPR H/DTY*/ - All vendors should use * and / 8. Enter Keywords that this login needs access to For Hotel vendors: H/UAT/A-HTLDBM,MULSET,TREXEX,ACCTBL,SUBMGR For Car vendors: H/UAT/A-CARATE,CARPOL,MULSET,TREXEX,SUBMGR For Insurance vendors: H/UAT/A-COMMSG,INSVEN,PTRAGT,SUBMGR These are the standard keywords that are required for vendor functionality. Each keyword is separated by a comma (,). Page 10 of this document has a list of the vendor keywords that may be entered into an EPR and their descriptions. Only 6 keywords may be added in a single entry. If more keywords are required a second entry H/UAT/A- entry may be used. 9. Assign temporary passcode H/PASS ABC1234 This will be the passcode that the agent will login to Sabre with the first time. Passcodes must be 7-8 alpha numeric characters and cannot contain the letters Q, Z or contain certain proper words. 10. Re-display the EPR and verify that you have not missed any of the above entries H*. 11. Assign agent sine and end build mode HH/AXX The agent sine (AXX) is a 2 alpha numeric character code that will identify this agent in Sabre. The agent sine must be unique; no two EPR s can have the same agent sine. Most vendors will use the agent s initials (if available) to easily identify the agent, however numbers may also be used. Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007 Building a vendor EPR 6

E P R K e y w o r d s The following is a list of keywords that can be added to an EPR. Keywords are what control the functions that the agent using the EPR will be able to do G e n e r i c k e y w o r d s t h a t c a n b e e n t e r e d i n t o a n y E P R CREATE Allows the agent to create and update EPR s and passcodes. MULSET Allows the agent to log into multiple computers at the same time with the same login. SUBMGR Allows the agent to QZAP and QR PNRs while working Sabre Queues. PTRAGT Allows messages to be cleared and removed from the printer using the RL/ formats. Mostly used for insurance vendor EPR s COMMSG Allows agent to send Telex Messages. Mostly used for insurance vendor EPR s. UNVPAR Automatically added when the EPR is created. Allows the agent access to multi-host partitions for confirmation number processing. C a r v e n d o r s p e c i f i c k e y w o r d s CARENT Added automatically when the car vendor EPR is created. CARPOL Allows agent to make car policy updates. CARATE Allows agent o make car rate updates. H o t e l v e n d o r s p e c i f i c k e y w o r d s HOTELS Added automatically when the hotel vendor EPR is created. HTLDBM Allows agent to create/update the Sabre hotel database. ACCTBL Allows agent to set rate level at location. I n s u r a n c e v e n d o r s p e c i f i c k e y w o r d s INSURE Added automatically when the insurance vendor EPR is created. INSVEN Allows insurance vendor functionality Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007 EPR Keywords 7

C l e a r i n g a n d u n l o c k i n g a n e x i s t i n g E P R p a s s c o d e When a passcode has been entered into Sabre more then 3 times incorrectly the EPR will enter a locked state. In order to unlock the EPR the passcode must be reset and cleared before the EPR can be used again. The login that is going to be used to change the passcode of another must contain the CREATE keyword. 1. Sign into Sabre with an existing EPR that matches the chain of the new EPR you want to unlock/clear. 2. Enter build mode HB1234HXX 3. Enter authorization of person clearing the passcode H/AUTH FIRST LAST 4. Clear and Assign temporary passcode to unlock EPR H/PASS ABC1234 5. End EPR build mode HE The same passcode may not be used twice in a row. New Passcodes must be 7 to 8 characters in length. Passcodes must contain both Alpha and Numeric characters. Passcodes may not include formal names and some reserved words. Passcodes cannot contain the letters Q or Z. D e l e t i n g a E m p l o y e e P r o f i l e R e c o r d When an agent leaves your company it is recommended to delete their EPR. This will allow a new agent to use the old EPR number and to avoid unnecessary clutter on the City Sign Table. Use the following steps to delete an existing EPR. 1. Sign into Sabre with an existing EPR that matches the chain of the new EPR you want to unlock/clear. 2. Enter build mode HB1234HXX 3. Enter authorization of person clearing the passcode H/AUTH FIRST LAST 4. Clear and Assign temporary passcode to unlock EPR HX*REUSE Once an EPR is deleted it cannot be re-instated. You will need to start the build process in order to rebuild the EPR. Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007Clearing and unlocking an existing EPR passcode 8

E s t a b l i s h i n g a P e r s o n a l I d e n t i f i c a t i o n N u m b e r ( P I N ) The person that this EPR is assigned to should complete the following steps. The PIN allows you to reset your own passcode in the event you have forgotten it, it has expired, or you entered the incorrect passcode three times. It is no longer necessary to call for help if you can not remember your passcode. PIN HELP Typing in PIN HELP will guide you to establish a PIN How to Establish your PIN: Criteria 1) Sign into the Sabre system 2) Type in H/PIN 3) Follow the instructions on screen to enter your PIN. If your PIN is accepted, the response is PIN ESTABLISHED PIN must be four numeric characters PIN can not be all zeros PIN can not contain the same sequence of numbers as your sign-in ID You are responsible for maintaining the privacy and confidentiality your PIN Once your PIN is assigned, it CAN NOT be changed of Examples: Once signed in, type H/PIN Response: EPR PERSONAL IDENTIFICATION NUMBER TYPE PIN TWICE THEN ENTER - - If PIN is acceptable, Sabre will response with PIN ESTABLISHED If PIN is not accepted, you will receive one of the following responses: THE TWO PINS ENTERED ARE NOT THE SAME INVALID - YOU ALREADY HAVE A PIN PIN INVALID - ALL ZEROS PIN INVALID - MUST BE FOUR NUMERICS PIN INVALID - SAME AS YOUR ID Note: Once assigned, you *CANNOT* change your PIN. Therefore, it is important that you assign a PIN which is meaningful to you and can be remembered. After a PIN has been established, the same PIN HELP entry may be used to learn the steps necessary to change your passcode. Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007Establishing a Personal Identification Number (PIN) 9

C h a n g i n g y o u r p a s s c o d e u s i n g t h e P I N m e t h o d Once you have established your PIN and need to clear/change your passcode please use the following steps. 1. Sign into Sabre using your normal sign in: SI1234HXX«SI< > AGENT SIGN IN CURRENT PASSCODE ID <001234> SUF <HXX > DUTY CODE <.> AREA <A> NEW PASSCODE 2. Leave the CURRENT PASSCODE blank and hit TAB 5 times. Your cursor should be in the blank area to the Right of NEW PASSCODE. Enter the word CHANGE to change your passcode. SI1234HXX«SI< > AGENT SIGN IN CURRENT PASSCODE ID <001234> SUF <HXX > DUTY CODE <.> AREA <A> NEW PASSCODE CHANGE 3. Type in the PIN number that you established above. Then type in the NEW PASSCODE that you wish to use. After you have entered in the first NEW PASSCODE hit TAB to move to the next line. EPR PASSCODE CHANGE ID <001234> SUF <HXX > PIN - PIN - NEW PASSCODE - _ NEW PASSCODE - _ If the new passcode is acceptable you will be signed into Sabre with your new passcode established. If you do not have a PIN established an error message of PIN NOT ASSIGNED will appear. See above for Establishing a PIN. Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007Changing your passcode using the PIN method 10

E m p l o y e e P r o f i l e Q u i c k R e f e r e n c e Type of Call Steps to resolve Display City Sign Table 1. H*CST Display existing EPR 1. H*1234HXX Build new vendor EPR 1. Enter Build mode for EPR: HB1234HXX 2. Add agent name authorizing creation of new EPR: H/AUTH YOUR NAME 3. Add Agent Name: H/NAM LAST/F (Last Name / First initial) 4. Add duty codes: H/DTY*/ 5. Add Keywords: Hotel Vendors: H/UAT/A-HTLDBM,MULSET,TREXEX,SUBMGR,ACCTBL Car Vendors: H/UAT/A-CARATE,CARPOL,MULSET,TREXEX,SUBMGR *Note* The keyword CREATE can be added to give the ability to build new EPR s and clear existing passcodes. 6. Assign temporary passcode: H/PASS ABC1234 7. Add agent sine and end build mode: HH/AXX Clear EPR Passcode 1. Enter Build mode for EPR: HB1234HXX 2. Add agent name authorizing creation of new EPR: H/AUTH YOUR NAME 3. Assign temporary passcode: H/PASS ABC1234 4. End update mode: HE Delete existing EPR 1. Enter Build mode for EPR: HB1234HXX 2. Add agent name authorizing creation of new EPR: H/AUTH YOUR NAME 3. Delete EPR: HX*REUSE Re-display EPR when in build mode 1. H* Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007Employee Profile Quick Reference 11

A d d i t i o n a l R e f e r e n c e s For questions or assistance regarding anything in this document, please feel free to contact the Sabre Associate Helpdesk at 800.700.8711 or via email at associate.helpdesk@sabre.com Sabre Car, Hotel, & Insurance Vendor Employee Profile RecordsTraining Guide May 2007 Additional References 12