Merchant Interface Guide. Version 4.0 December 2011 Business Gateway

Merchant Interface Guide Version 4.0 December 2011 Business Gateway

Merchant Interface Guide Table of Contents About this Guide... 4 Update History... 4 Copyright... 4 Introduction... 5 What is the Merchant Administration Interface?... 5 How does it work?... 6 Administration and Merchant Codes... 10 Reference... 13 Introduction... 13 Login Pages... 14 Purpose... 14 Use... 14 Log in to the Merchant Interface... 14 Login Messages... 16 Automatic Suspension of Users... 17 Forgotten your Password?... 17 Page Description - Login Page... 18 Page Description - Login Details Page... 18 Page Description - Forgotten Your Password Page... 19 Screen-shots... 19 Change your Login Details... 21 Purpose... 21 Use... 21 User-names... 21 Login Passwords... 22 Page Description - User Profile page... 23 Screen Shot... 24 Change your Login Details... 25 Business Gateway Merchant Interface Page 2 of 50

About this Guide Merchant Interface Features and Options... 28 Purpose... 28 Use... 28 Merchant Interface Features and Options... 29 Search Functionality (Filtering)... 31 Select the Test or Production Environment... 31 Select a Merchant Code... 32 Purpose and Use...32 Use... 32 Select a merchant code... 32 Page Description - Select Merchant Code... 34 Screen-Shots... 35 Merchant Interface Menu Options... 37 Purpose... 37 Use... 37 Application Status Page... 38 Payments Page... 38 Recurring Payments (FuturePay) Page... 39 Installations Page... 41 Profile pages... 42 Financial Status Page... 45 Risk Management Page... 46 User Management Page... 46 User Profile Page... 47 Dispute Management Page... 48 Reports Page... 49 Business Gateway Merchant Interface Page 3 of 50

Merchant Interface Guide About this Guide This guide provides an introduction to navigating the Merchant Interface and managing user settings (your login and contact details). This guide is intended for 'users' of the Merchant Interface (rather than administrators who have access to all applications, merchant codes and functions) but can be used by anyone who has access to the Merchant Interface - administrators will find it a useful overview of the Merchant Interface and can use it as a tool to help allocate relevant permissions. We provide a range of user documentation on our Knowledgebase to assist you in all aspects of trading online with WorldPay. These can be found at the following URL: http://www.worldpay.com/support/bg/index.php?page=guides&c=uk Update History Version Change description Date Affected Pages 4.0 Gateway and guide name added to navigation path December 2011 All pages 3.0 WorldPay rebrand May 2011 All pages Copyright WorldPay Limited While every effort has been made to ensure the accuracy of the information contained in this publication, the information is supplied without representation or warranty of any kind, is subject to change without notice and does not represent a commitment on the part of WorldPay Limited. WorldPay Limited therefore, assumes no responsibility and shall have no liability, consequential or otherwise, of any kind arising from this material or any part thereof, or any supplementary materials subsequently issued by WorldPay Limited. WorldPay Limited has made every effort to ensure the accuracy of this material. Business Gateway Merchant Interface Page 4 of 50

Introduction What is the Merchant Administration Interface? The WorldPay Merchant Interface is an online, menu-driven management and reporting tool you can use to administer your account(s) and payments and to customise your installation options and Payment pages. It is one of a number of tools we provide to help you carry out a range of tasks, including managing: transactions and transaction details refunding, capturing and cancelling transactions disputes and chargebacks Recurring Payments (FuturePay) agreements risk scores and other transaction details your company's contact details your WorldPay application installation activation shopper passwords. Technical and accounting staff can also use the Merchant Interface to manage or customise: configuration options (such as capture delay) installations the look and feel of the WorldPay Payment pages Recurring Payments (FuturePay) options account reconciliation account balances reports. You can also use a number of tools external to the Merchant Interface to carry out certain tasks. For more information, please refer to Other Tools we Provide. Business Gateway Merchant Interface Page 5 of 50

Merchant Interface Guide How does it work? The following section describes how the Merchant Interface works for those who are not familiar with it. Accessing the Interface- accessing the interface via a unique user-name and password. Limiting access: users and administrators - administrators can limit the options and features users can access. Example company- an example of how this works. Test and production enviroments- your login credentials provide access the test and production interfaces. Mail Order/Telephone Order Payment Service (WorldAccess) - your login credentials also provide access to this optional service. Other tools we provide- alternatives to using the Merchant Interface to manage your WorldPay accounts and payments. Accessing the Merchant Interface To access the Merchant Interface you will need an Internet connection, a browser and an account (contract) with WorldPay. Access to the Merchant Interface is via a user-name and password supplied to you by your Administrator or, if you are the Administrator, by WorldPay upon application. 1. You login via the Account Login page at the following URL: http://www.worldpay.com/bg/admin 2. The Account Login page will be displayed, select one of the Login buttons (the choices are: Production or Test). 3. The Login page will be displayed, enter your unique user-name and password and select the Login button. Figure: Merchant Interface Login Page Business Gateway Merchant Interface Page 6 of 50

Introduction Once logged in, the Merchant Interface Home Page provides quick and easy access to configuration options for your account and WorldPay installations. For more information, please refer to Merchant Interface Features and Options. Limiting Access: Users and Administrators Your login credentials control your access to the Merchant Interface, depending on whether you are a 'user' or an 'Administrator' via your user-name and password, your Administrator can limit the functions and Merchant Codes (accounts) you can access, to those you need to perform your job role. The Administrator is the "master user" to whom WorldPay assigns all available roles for both the test and production environments, and issues the associated user-name and password. These login credentials are then used to create the users required by their organisation and limit the users' access as appropriate to their job by specifying their roles. As well as specifying the roles for users, the Administrator also specifies the merchant codes and interfaces (test and live) to which users have access. This "master user" is referred to as "the Administrator" throughout our documentation. When we refer to a 'user,' we mean any individual who is not the designated Administrator and whose access to the Merchant Interface may (or may not) be limited. This is because different users may need to carry out differing tasks using the Merchant Interface: for example, technical staff may use it to set up and customise WorldPay installations and Payment pages, financial staff to produce statements and reports and operational staff to refund transactions and check risk scores. If your company has one member of staff who carries out all of these tasks, they may have unlimited access to the Merchant Interface. In smaller companies there may be one person who is both the user and the Administrator. If you cannot access an option or function described in this guide, it will either be due to your company set up - for example, you may not be able to access the 'Select Merchant Code' option described in this guide because your company only has one Merchant Code, or because to your access has been limited by your Administrator, who has specified that you can only access one of your company's Merchant Codes. For more information on users and administrator, please refer to the User Management Guide. Business Gateway Merchant Interface Page 7 of 50

Merchant Interface Guide Example Company The company 'Toy Shop' has one Administrator and two users. The Administrator has unlimited access to all Merchant Interface features and options. Should the users' roles change meaning the options they need to access change, the Administrator can update the users' profiles to reflect this. User 1 is a Customer Services advisor responsible for dealing with customer queries and managing transactions- for example, processing refunds and capturing payments. To carry out these tasks, the user only needs to access the Payments and the Dispute Management pages. The Administrator has set up the user's profile to limit their access to these Merchant Interface pages only. User 2 is the company's technical advisor responsible for configuring the more technical / system-oriented aspects of the way their organisation uses our payment service. To be able to carry out their role, User 2 requires access to the Merchant Profile and Installations pages only where they can configure html responses and customise the merchant's secure payment page. All users who are able to login to the Merchant Interface automatically have access to the User Profile page, in addition to any other pages specified by the Administrator. This is so they can change their user-name, password and other login details. Test and Production Environments We provide a test environment to enable you to test your site and accounts. This can be done either before your production environment has been set live or for development/testing purposes once you are already trading. This test environment operates exactly like the live production environment but no funds are actually transferred when you submit transactions. For more information, please refer to the Test and Go Live Guide. If your user profile restricts your access to either the test or production interface only, this option will not be displayed (some users will not need to access the test environment to carry out their job roles). The Merchant Interface provides access to both the test and production environments. Both environments are accessed through the central login and, once logged in, you can switch between the test and production interfaces using the 'Switch to Test' or 'Switch to Production' option in the left-hand menu: Business Gateway Merchant Interface Page 8 of 50

Introduction Figure: Switch to Test Option in the Production Environment For more information, please refer to Select the Test/ Production Environment. Mail and Telephone Order Payments service (WorldAccess) The Mail and Telephone Order Payments Service (otherwise known as WorldAccess) is an additional product that enables you to accept payments from shoppers by phone, fax and post and to process those payments through our payments service over the Internet. Although WorldAccess is a stand alone application with a separate login URL, it is accessed using the same login credentials as for the Merchant Interface. If you change your user-name and/or password on the User Profile page in the Merchant Interface, your WorldAccess login details will change correspondingly. If your user profile restricts your access either the Merchant Interface or the Mail and Telephone Order Payments Service (WorldAccess) interface only, or your company does not use the Mail and Telephone Order Payments Service (WorldAccess), you will be unable to login to the other application. Business Gateway Merchant Interface Page 9 of 50

Merchant Interface Guide For more information on the Mail Order/Telephone Order Payment Service (WorldAccess), please refer to the Mail and Telephone Order Payments Guide. Other Tools we Provide The Merchant Interface is not the only tool we offer to provide to help you manage your transactions and fulfill orders. It could be that your company uses other reporting methods or applications aside from the Merchant Interface to carry out these tasks. The other tools we provide include: HTML payment responses- every authorisation and capture as well as every other status in the life-cycle of a payment are reported via http messages to your system (and optionally via email). You can use this information to update your in-house systems / generate your own reports. For more information, please refer to the Payment Notifications (Callback) Guide. Email receipts- you can choose to receive automatic email receipts notifying you of each payment that is processed. For more information, please refer to the Payments and Orders Guide. Administration and Merchant Codes Each set of user login details provides access to one administration code (company identifier) and all the merchant codes, or accounts, linked to it. Your administration and merchant code(s) are the unique identifiers for both your company and your company's account(s) with WorldPay and understanding the distinction between these two enables you to successfully navigate the Merchant Interface. Your administration code is the top level identifier that identifies you or your company. The administration code is a key for a set of one or more merchant codes (accounts) that your company has with WorldPay. A merchant code is a unique identifier for a particular merchant account that your company has with WorldPay. Most merchants that have several merchant codes, or accounts, with us, have a single administration code that links those merchant codes together. However, some merchants also have several administration codes - effectively creating several, totally "unconnected" accounts. Both administration and merchant codes are alphanumeric and are made up of a unique combination of numbers and/or letters based on your company name. Your administration code is provided by WorldPay once you have successfully applied for a WorldPay account. Unique merchant codes for your account/s are provided either also by WorldPay on application, or sometime later if your account is set up manually. How does this affect my access to the Merchant Interface? Certain information and configuration settings in the Merchant Interface are displayed and stored at administration code level: any changes made will be effective across all your merchant codes and not just the merchant code (if any) selected. The pages which display information at administration code level are the Application Status, Recurring Payments (FuturePay), Installations, Profile, Risk Management service, User Management and User Profile pages. Business Gateway Merchant Interface Page 10 of 50

Introduction Other information is held at merchant code level. If you have more than one merchant code, information for each merchant code is held separately. These pages are the Payments, Financial Status, Dispute Management and Reports pages. Changes made to the information on these pages affect only the merchant code selected. Selecting a Merchant Code Once logged in to the Merchant Interface you can select a merchant code at any time during your session using the Select MerchantCode option below the left-hand menu: Figure: Select Merchant Code Option If you haven't selected a merchant code and you attempt to access a page where the information is held at merchant code level, the Select Merchant Code page is displayed. You are prompted to select a merchant code from a list of those available to you before you can access the page. Business Gateway Merchant Interface Page 11 of 50

Merchant Interface Guide Figure: Select Merchant Code Page You can switch between merchant codes at any time during your session. For more information, please refer to Select a Merchant Code. Example Companies The format of your merchant code varies depending when your company began trading with WorldPay and how your account was set up. The merchant code format used in the examples below may not reflect the format of your company's merchant codes. The company 'Toy Shop' has one merchant code: WACC1234567. When a Toy Shop user logs in to the Merchant Interface, the option to switch merchant code is not available and all information in the Merchant Interface relates to the Merchant Code WACC1234567. The company 'Sweet Shop' has two merchant codes (as it receives its funds in two currencies, GBP and USD): WACC1234568 and WACC1234569. When a Sweet Shop user logs in to the Merchant Interface: 1. they can either select a merchant code immediately using the Select Merchant Code option or, when they attempt to access a page where the information is held a merchant code level, the Select Merchant Code page is displayed. 2. The user then selects either WACC1234568 or WACC1234569 to continue to the page. If WACC1234568 is selected, the user views information for this merchant code (their GBP account) until an alternative merchant code is selected. 3. To subsequently change merchant code (to view information for their USD account, for example) the user can select the Select Merchant Code option (which is now displaying the hypertext Merchant: WACC1234568). This opens the Select Merchant Code page and from here the user can repeat the process to select an alternative merchant code. Business Gateway Merchant Interface Page 12 of 50

Reference Introduction This section provides information on navigating the Merchant Interface for your reference. It describes how to: Log in to the Merchant Interface - and what to do if you forget your password. Change your login credentials - change your user-name, password and forgotten password related data. Merchant Interface features and options - use the generic features and options and search. Select a Merchant Code - select or switch the merchant code the information and settings in the Merchant Interface are held at. Left- hand menu options- navigate the left-hand menu options. This information can also be accessed from inside the Merchant Interface. Select the Help button (the 'question mark' icon page to access it. ) displayed in the top right corner of each You can also navigate through this guide using the contents list on the left-hand side. This list can be toggled on or off using the Show/Hide Full Guide hotspots under the main pictures on each page. Business Gateway Merchant Interface Page 13 of 50

Login Pages Purpose This chapter shows and describes how to access the Merchant Interface and what to do if you forget your password. For information on changing your login user-name and password, please refer to Change your Login Details. Use Login- how to login to the Merchant Interface First login- what to do when you login for the first time Log off- how to securely end your session Login Messages- the messages displayed immediately after login Suspension- automatic suspension of user-profiles due to non use. Forgotten your Password?- how to get a new password Page Descriptions Screenshots For an introduction to the Merchant Interface and how you use it, please refer to the Introduction to the Merchant Interface. Log in to the Merchant Interface Access to the Merchant Interface is via a Login page that prompts you to enter a user-name and password. If the user-name and password are recognised, you are given access to the applications, accounts and parts of the application specified in your 'user profile' to which the user-name and password belong. In addition to providing a login to our applications, this page provides system status information and access to our help and documentation. Your login user-name and password are supplied to you by your Administrator or, if you are the Administrator, by WorldPay on application. These unique login credentials give you access to all our payments service applications your organisation uses. Once you are successfully logged in, you can switch between your test and production, or live, accounts. For more information, please refer to Select the Test or Production Environment. Business Gateway Merchant Interface Page 14 of 50

Login Pages Logging in To log in to the Merchant Interface: 1. Go to the following URL: http://www.worldpay.com/bg/admin 2. The Account Login page will be displayed, select one of the Login buttons (the choices are: Production or Test). 3. The Login page will be displayed, enter your user-name and password and select the Login button. 4. If your login details are accepted, you gain access to the Merchant Interface and the What Would You Like to Do...? home page is displayed. Once logged in to the Merchant Interface, you can change the password to something that is easier to remember on the User Profile page. We recommend that you do this as soon as possible after receiving it. For more information, please refer to Change your Login Credentials. If you cannot remember your password, please refer to Forgotten your Password? First Login If you are a user of the Merchant Interface (rather than the Administrator) you will be prompted to change the password you were assigned when you first log in to the Merchant Interface: this is to ensure the password is known only to you. The Administrator is not prompted to change the password supplied to them (during the web application) when they login for the first time. However, if someone other than the Administrator completes the application- and receives the login details- we advise the Administrator changes the password using the User Profile Page when they first login. This is to ensure the password known only to them. When a user logs in for the first time: 1. The Login Details page is displayed after logging in as described above. 2. Enter your current password in the Password field - if this is not correct, the changes you want to make will not be accepted. 3. Enter your new password in the New Password field. Please enter a password of eight characters or more and use two or more non-alpha characters (numerals or symbols) in the first eight characters. The password should not include the username and should not be the same as one used within the last 12 months. 4. Re-enter your new password in the Confirm field. 5. Select the Save Changes button. 6. If your password is accepted, you gain access to the MAI and the What Would You Like To Do...? home page is displayed. Business Gateway Merchant Interface Page 15 of 50

Merchant Interface Guide The changed password is effective immediately after you have saved the record. Thereafter, you can change your password using the User Profile option on the MAI left-hand menu. Your password may also expire after a period of time specified by your Administrator and you will be prompted to change it before you are able to access the Merchant Interface. For more information on changing your password, refer to Change your Login Details. For more information on creating a valid user-name and password, refer to Username- Formats and Password-Formats. Log Off To maintain the security of your WorldPay accounts, we strongly advise that you log off the MAI when you are finished. Your session is automatically disconnected after fifteen minutes of inactivity. To log off the Merchant Interface: 1. Select the Log Off button in the top right-hand navigation bar. 2. The Login page is displayed, meaning you have successfully logged out. Login Messages Following a successful login, a banner is displayed at the top of the home page with the name of the user logged in and the time and date of the last successful login. If there have been any unsuccessful login attempts since your last successful login to the Merchant Interface, the Login Details page is displayed following your next successful login. This page confirms: your login user-name the date & time you last logged in if there have been failed login attempts since you last logged in how many unsuccessful attempts were made and the date & time of the most recent attempt. The login information is provided in order that you can be sure your login user-name is not being used by anyone else. If you believe unauthorised login attempts have been made using your login credentials, please contact your Administrator. In order to continue to the Merchant Interface home page from the Login Details page, select the hypertext Continue to Application. Business Gateway Merchant Interface Page 16 of 50

Login Pages Automatic Suspension of Users Our system automatically suspends a user after three (3) repeated login failures (due to incorrect password entry). The login user-name will not be accepted even with entry of the correct password for fifteen (15) minutes. The suspension can be lifted by either: entry of the correct login credentials after that time requesting the administrator updates your user-profile to 'unsuspend' it. When an account is suspended due to login failures, we do not provide explicit information about the cause of the failure or the suspension in order not to provide anyone trying to misuse the system with information about how it is working. Forgotten your Password? If you can't remember your login password: 1. Go to the Merchant Interface Account Login page at: http://www.worldpay.com/bg/admin 2. The Account Login page will be displayed, select one of the Login buttons (the choices are: Production or Test). 3. The Login page will be displayed, enter your user-name and password and select the Login button. 4. Select the Forgotten Your Password? link that appears just below the username and password fields. 5. The Forgotten Your Password? page is displayed. 6. Enter your user-name in the User Name field. 7. Enter your administration code (or partner code if you are a partner user) in the Administration (or Partner Code) field. 8. Enter the email address we have on record for you (as specified in your user profile) in the Email Address field. 9. Select Generate and Send Password. 10. If the details you enter are correct (that is, they match a record held in the system) you will receive a new password directly by email. For further details of the fields on this page, please refer to Page Description - Forgotten Your Password? Page. If your attempts to complete the Forgotten Your Password? page fail, you will need to contact your Administrator. Business Gateway Merchant Interface Page 17 of 50

Merchant Interface Guide Page Description - Login Page Use the Login Page to login to the Merchant Interface. The following table describes each element or 'item' on the page, top-to-bottom, leftto-right. page item User-name Password Forgotten your password? Login Button Clear Values Button description Enter your user-name. An example user-name is accounts@myco Enter your password. An example password is worldpay123 Select this link if you have forgotten your password. The Forgotten Your Password page opens so you can request a new password. Select this button after you have entered your user-name and password to log in to the Merchant Interface. Select this button to clear any incorrect text that has been entered in the user-name and password fields. Page Description - Login Details Page Use the Login Details page to change your login details the first time you login to the Merchant Interface. The following table describes each element or 'item' on the page, top-to-bottom, leftto-right. page item Password New Password Confirm description Enter your current password. Enter the password you want to use from the next time you login. This should be eight characters or more with two or more non-alpha characters (numerals or symbols) in the first eight characters. Re-enter the password you want to use from the next time you login. Business Gateway Merchant Interface Page 18 of 50

Login Pages Page Description - Forgotten Your Password Page Use the Forgotten Your Password page to get a new password if you have forgotten yours. The following table describes each element or 'item' on the page, top-to-bottom, leftto-right. page item User-name Administration code Email address description Enter your user-name. An example user-name is accounts@mycompany Enter your administration code. Enter the email address you want your new password to be sent to. This must match the email address entered in your user profile. If you have changed your email address since then and your user profile has not been updated, your entry will not match your user profile and your request will fail you will need to contact your Administrator or, if you are the Administrator, contact WorldPay. Screen-shots Figure: Login Page Business Gateway Merchant Interface Page 19 of 50

Merchant Interface Guide Figure: Forgotten your Password? page Figure: Login Details page Business Gateway Merchant Interface Page 20 of 50

Change your Login Details Purpose This chapter shows and describes the User Profile page, which allows you to change the user-name and password used to login to the Merchant Interface, the email address that your password is sent to if you forget it and the challenge response and challenge answer that are used by your Administrator to validate your identity. Use User-Name- change your user-name. Password- change your password. Forgotten Password Email Address- change the email address your new password is sent to if you forget yours. Challenge Question and Answer- change the challenge question and answer used by your Administration to validate your identity if you forget your password. User-name format - view information on the accepted format. Password format - view information on the accepted format. User Profile Page Screen Shot. User Profile Page Description. For an introduction to the Merchant Interface and how you use it, please refer to the Introduction to the Merchant Interface. User-names Your user-name must be unique and the following conventions are used for their structure: xxxx@administration-code where xxxx is a sequence of alpha-numeric characters specified by the Administrator or user who created your user credentials and will typically be your name or a role you play - "accounts" for example. Business Gateway Merchant Interface Page 21 of 50

Merchant Interface Guide When changing your user-name, please note the following: User-names must be between 2 and 20 characters. Use any combination of letters and/or numbers. Do not include special characters (such as punctuation marks, *, $, Â ) or spaces. Note that letters are case-sensitive (for example, upper case A is not the same as lower case a). @administration-code is automatically assigned by our service when your Administrator creates a user record, - it is always an "@"symbol, followed by the Administration Code we allocate to your organisation. The user-name that WorldPay Customer Service teams issue to an Administrator may differ from the above format if the Administrator has requested a particular format from us. However, all users created by the Administrator and any those users create in turn, will have user-names in the format described above. You can change your user-name and password at any time on the User Profile page. For more information, please refer to Change your Login Details. Login Passwords When you log in for the first time, you will be prompted to change the password you were given (by whoever created your user profile) before accessing to the Merchant Interface: this to ensure the password is known only to you. Your password will also expire after a period of time set by your Administrator. You will also be prompted to change your password when your current password is due to expire. When changing your login password, please consider the following: Login passwords are eight characters or more and must include two or more non-alpha characters (numerals or symbols) in the first eight characters. Passwords must not be the same as one used within the last 365 days and should not be based on the user-name. (The system compares the new password with the old password and user-name and looks for duplication of strings in the two. If it finds ' ABCD' in one and ' abcd' in the other, for example, it will reject the password and ask for another.) You can change your password at any time to something you find easy to remember. For more information, please refer to Change your Login Details. The login page contains a Forgotten Password? prompt, which, when selected, opens the Forgotten Your Password? page. Using this page you can request a new password. The email address to which your new password will be sent is specified in the Email Address (for forgotten password) field on the User Profile page. A password is automatically generated by our service when such a request is received and is emailed to you directly. For further information on changing your email address for forgotten passwords, please refer to Change your Login Details. Business Gateway Merchant Interface Page 22 of 50

Change your Login Details If you forget your user-name you will not be able to use the Forgotten Your Password? page to generate another password and will have to contact your Administrator. Page Description - User Profile page Use the User Profile page to change the user-name and password used to login to the Merchant Interface, the email address that your password is sent to if you forget it and the challenge response and challenge answer that are used by your Administrator to validate your identity. The following table describes each element or 'item' on the page, top-to-bottom, leftto-right. page item Password New password Confirm User-name Email address (for Forgotten Password) description Enter your current password. You must enter your current password to make any changes to the information on this page (user-name, password, email address, challenge question and response). If your password is not correct, the changes you want to make will not be accepted. An example password is worldpay123. To change your password, enter the password you want to use from the next time you login. The password should be eight characters or more and use two or more non-alpha characters (numerals or symbols) in the first eight characters. The password should not include the username and should not be the same as one used within the last 12 months. Re-enter the password you want to use from the next time you login. Your current user-name is displayed. To change your username, overwrite your current user-name with the user-name you want to use from the next time you login. The username should be between two and twenty characters. An example user-name is accounts@myco Displays your email address, as specified in your user profile. To change the email address your password is sent to if you forget it, overwrite your current email address with your new email address. Business Gateway Merchant Interface Page 23 of 50

Merchant Interface Guide Cont Challenge question Challenge response Confirm Displays your challenge question, if one has previously been set. The challenge question is used by your administrator to validate your identity. In order to make any changes to information on this page (user-name, password or email address), you are required to set a challenge question if you have not already done so. Enter or amend your challenge question. The challenge question should be between four and forty characters. Displays your challenge response in encrypted form if you have previously set one. In order to make any changes to information on this page (user-name, password or email address), you are required to set a challenge response if you have not already done so. Enter or amend your challenge response. The challenge response should be between four and twenty characters. Re-enter the challenge response. Save any changes you have made. Screen Shot Figure: User Profile Page Business Gateway Merchant Interface Page 24 of 50

Change your Login Details Change your Login Details You can use the User Profile page to change the user-name and password you use to login to the Merchant Interface, the email address your password is sent to if you forget yours and the challenge question and response your Administrator uses to validate your identity. The changed user profile is effective immediately after you have saved the record. All users with access to the Merchant Interface can change their password and challenge question and response. The ability to change your username depends on the permissions as assigned to you by your Administrator in your user profile. If you do not have the permission to change your user-name, the Username field will not be displayed on the User Profile page. From the User Profile page you can change your: 1. User-name 2. Password 3. Email Address for Forgotten Password 4. Challenge Question and Response You must enter your current password to make any changes to your username, password, email address, challenge question and response. If your password is not correct, the changes you want to make will not be accepted. If you have not already done so, you must also set a challenge question and response. 1. Change your User-Name To change your user-name: 1. On the User Profile page, enter your current password in the Password field. You must enter your current password or the changes you make will not be accepted. 2. Enter a new user-name in the Username field. The first time you change your user-name it will automatically be suffixed with '@admincode' where 'admincode' is the name if your Administration Code (company identifier). The user-name should be between two and twenty characters. 3. To change your user-name you must set a challenge question and response, if you have not already done so. Please refer to Set or Change your Challenge Question and Response. 4. Select the Save Changes button. 5. If the changes are accepted, the message 'SUCCESS: Your user-name address has been changed' is displayed. Business Gateway Merchant Interface Page 25 of 50

Merchant Interface Guide You will be prompted to login to the Merchant Interface again once you have saved the new user-name (because, effectively, the previous username is deleted and all actions carried out in the Merchant Interface need to be associated with a valid user-name for security auditing purposes). 2. Change your Password To change your password: 1. On the User Profile page, enter your current password in the Password field. You must enter your current password or the changes you make will not be accepted. 2. Enter a new password in the New Password field. The password must be eight characters or more and must include two or more non-alpha characters (numerals or symbols) in the first eight characters. The password should not include your username and should not be the same as one used as a login password within the last 365 days. 3. Re-enter the new password in the Confirm field. 4. Select the Save Changes button. 5. If the changes are accepted, the message 'SUCCESS: Your password has been changed' is displayed. 3. Change your Email Address for Forgotten Passwords To change your email address that your password is sent to if you forget it: 1. On the User Profile page, enter your current password in the Password field. You must enter your current password or the changes you make will not be accepted. 2. Your current email address is displayed in the Email Address (for forgotten password) field. Overtype the text with your new email address. 3. Select the Save Changes button. 4. If the changes are accepted, the message 'SUCCESS: Your email address has been changed' is displayed. Business Gateway Merchant Interface Page 26 of 50

Change your Login Details 4. Set or Change your Challenge Question and Response If you have not already done so, you are required to set a challenge question and response in order to make any changes to your user-name, password or email address. The challenge question and answer are used by your Administrator only to validate your identity. You can subsequently change your challenge question and response at any time. Once the challenge question and response have been set, you do not need to re-enter or change them. 1. On the User Profile page, enter your current password in the Password field. You must enter your current password or the changes you make will not be accepted. 2. Enter a challenge question in the Challenge Question field. If you are amending a challenge question you previously set, overtype your current challenge question displayed in this field. The challenge question should be between 4 and 40 characters. 3. Enter a challenge response in the Challenge Response field. If you are amending a challenge response you previously set, overtype your current encrypted challenge question displayed in this field. The challenge response should be between 4 and 20 characters. 4. Select the Save Changes button. 5. If the changes are accepted, the message 'SUCCESS: Your challenge question has been set' is displayed if you have changed or set the challenge question or 'SUCCESS: Your challenge response has been set ' if you have changed or set the challenge response. Business Gateway Merchant Interface Page 27 of 50

Merchant Interface Features and Options Purpose This chapter shows and describes the features and options which allow you to carry out tasks within the Merchant Interface and navigate quickly and easily. Use The Merchant Interface has a number of generic features and options. These are indicated on the figure below and are described in the following sections, they are: 1. What Would You Like to Do...? Home Page Navigation 2. Left Hand Menu 3. Status Information Box 4. Top Menu Bar 5. Language selection 6. Generic Buttons: Home, Logoff and Help 7. Select a Merchant Code (account) 8. Select the Test or Production Environment 9. Searching and Filtering (not identified on the key) Business Gateway Merchant Interface Page 28 of 50

Merchant Interface Features and Options Merchant Interface Features and Options 1. What Would You Like to Do...? Home Page Once successfully logged in to the Merchant Interface, the What Would You Like to Do...? home page is displayed. This page displays a number of frequently carried out tasks in the form of questions to help you navigate the Interface. Options available to you are displayed in boxes. To choose an option, select the blue button in the relevant box and the corresponding page in the Merchant Interface is displayed. The options displayed to you on this page will differ depending on your user profile and account set-up. 2. Left-Hand Menu Use the left-hand menu to select the Merchant Interface menu options you require. When you select an item from the left-hand menu, the corresponding page opens. Some pages contain links to further details and/or corresponding functionality that open in a separate pop-up box or window. If an option on the menu has an associated sub-menu, this opens up. For example, by choosing the Payments option, its associated sub-menu is displayed, from which you are able to select a further option. For further information on individual menu options, please refer to Merchant Interface Menu Options. 3. Status Information Box The Status Information Box is displayed below the left-hand menu. It shows by default the date and time at which the information displayed in the Merchant Interface was last updated (refreshed). The Merchant Code selection option is located inside the status information box. This enables you to select or switch the Merchant Code (if you have access to more than one) that information in the Merchant Interface relates to. For more information on selecting a Merchant Code, please refer to Select a Merchant Code. 4. Top Menu Bar The Top Menu bar displays links to enable you to access further information. The following links are found on the right-hand corner of each page: Corporate Website: select this link to access the WorldPay's corporate website. The website gives an overview of our services. Support Website: select this link to access the Support website. The Support website has self-help and support resources, such as FAQs and contact information. Downloads: select this link to access a range of documents which can be viewed, downloaded or printed. Documentation covers a wide variety of Business Gateway Merchant Interface Page 29 of 50

Merchant Interface Guide subjects including integration, fraud protection, dispute management, customising your payment pages and user management. 5. Select Language The Merchant Interface can be viewed in either English or German. In the upper right hand corner of the Merchant Interface, the Select Language box allows you to choose the interface language from a drop-down list. Select either English or Deutsch (German) and the Merchant Interface will switch to the selected language. Use the Select Language drop-down menu to select a language. The language selection also affects the number format in the Merchant Interface (if the German language is chosen, a decimal comma is displayed rather than the decimal point). The Select Language drop-down menu is displayed the right-hand corner of each page. To select a different language: 1. Select the drop-down menu to display the available languages. The two options that are available are English and German. 2. Select the language you require and the language of the pages on the Merchant Interface is changed. If you are not on the start page when you change the language, you will be re-directed back to the What Would you Like to Do...? home page. 6. Page Buttons Help: use the Help button displayed to the right of the language selection box in the top right hand corner of the Merchant Interface to access the help page for the screen or pop-up box you are viewing in the Merchant Interface. Home: use the Home button displayed to the right of the language selection box in the top right hand corner of the Merchant Interface to access the What Would You Like To Do...? home page. The Home page provides quick links to help you navigate to different parts of the Merchant Interface. Logoff: use the Logoff button displayed to the right of the language selection box in the top right hand corner of the Merchant Interface to log you off from the Merchant Interface. Selecting this button and directs you back to the support area and login screen. Business Gateway Merchant Interface Page 30 of 50

Merchant Interface Features and Options Search Functionality (Filtering) Filtering enables a search for a payment or a selection of payments on the Payments and Dispute Management pages. Your choice of filter or filters will depend on the details you know about the payment or payments you want to find. Pages that contain a listing of orders or payments have one or more types of search functionality available. This is indicated in the column headers by the filter icon. If you select the icon, a window opens which enables you to specify search parameters for the corresponding property and to activate or deactivate the filter. For some properties you can do a search by using the percentage symbol (%) as a wildcard. This is indicated in the filter window. A green coloured filter icon indicates that a filter is active and you can use any combinations or number of filters. Once a filter has been activated, it is not automatically switched off when another filter is activated, with the exception of the Transaction ID filter. When you search on a full Transaction ID, the Creation Date filter be ignored and the interface will search through all payments. You can disable an active filter by selecting the green filter icon and then selecting the Disable filter button in the filter window. For more information on searching for payments and disputed payments, please refer to the Payments and Orders Guide. Select the Test or Production Environment The Switch to Test/ Switch to Production option is displayed below the System Status field under the left-hand menu bar. By selecting this option, you can switch between the Merchant Interface test and production environments. If you are in the production interface, this option will display as 'Switch to Test' and in the test interface as 'Switch to Production'. This option will not be displayed if your user profile allows you access to the test or production interface only. To switch between your test and production accounts: Select the Switch to Test or Switch to Production hypertext (depending on whether you are in the test or production environment). the Would You Like To Do...? test or production home page is displayed. Information on which user is logged in and the time and date of the last successful login is displayed below the What Would You Like To Do...? title. For more information on the test and production accounts, please refer to Test and Production Environments Business Gateway Merchant Interface Page 31 of 50

Select a Merchant Code Purpose and Use This chapter shows and describes the Select Merchant Code option, which allows you to select or switch the merchant code (account) the information and settings in the Merchant Interface are held at. This option is only available if you have access to more than one merchant code with our payment service. Use Select a merchant code- pre-select or switch merchant codes. Select Merchant Code Page Description. Screen-shots. For an introduction to the Merchant Interface and how you use it, please refer to the Introduction to the Merchant Interface. Select a merchant code This information is only relevant if you have access to more than one merchant code (account). Certain information and configuration settings in the Merchant Interface are displayed and stored at administration code (company) level and others at merchant code (account) level. For more information on this distinction and how it affects your use of the Merchant Interface, please refer to Administration and merchant codes. Once you have logged in to the Merchant Interface you can select a merchant code at any time using the Select MerchantCode option. Once selected, you can switch to an alternative merchant code at any time. If you have a single merchant code with our payment service, the name of your merchant code is displayed in the Status Information Box for information purposes only. It is not selectable. Business Gateway Merchant Interface Page 32 of 50

Select a Merchant Code To pre- select or switch merchant codes: 1. Select the hypertext in the System Status Box below the left-hand menu bar. If you are selecting a merchant code for the first time, the hypertext Merchant: Select MerchantCode is displayed. If you have already selected a merchant code and wish to select an alternative merchant code, the merchant code previously selected is displayed, in the format Merchant: <MERCHANT CODE> where <MERCHANT CODE> is the name of the previously selected merchant code. 2. The Select Merchant Code page is displayed. 3. A list of available merchant codes is displayed. Select the merchant code you require. 4. The What Would You Like To Do...? home page is displayed. 5. The Merchant: Select MerchantCode function changes to display Merchant:<merchant code> where <merchant code> is the name of the selected merchant code. The merchant code selected applies to all subsequent menu options until an alternative merchant code is selected or you log out of the Merchant Interface. Select Merchant Code Prompt If you do not use the Select Merchant Code option to pre-select a merchant code, the Select MerchantCode page is displayed when you first attempt to access a page in the Merchant Interface where the information is held at merchant code level. From here you must select a merchant code from the list - as described in point 3 above - before you can access the page. For more information, please refer to the Select Merchant Code Page Description. Business Gateway Merchant Interface Page 33 of 50

Merchant Interface Guide Page Description - Select Merchant Code Use the Select Merchant Code page to select or switch the merchant code (account) the information and settings in the Merchant Interface are displayed and held at. The following table describes each element (item) on the page, top-to-bottom, left-toright. page item List of available merchant codes description A list of available merchant codes is displayed. Select the hypertext displaying the name of the merchant code you want to view. Pages and settings in the Merchant Interface that are held at merchant code level will then relate to this merchant code. The Select Merchant Code page is displayed either when you select the Merchant: Select Merchant Code option below the left-hand menu or when you attempt to access a page in the Merchant Interface where the information is held at merchant code level and a merchant code has not been pre-selected. Link to merchant code help pages Select the Help hypertext to access further information on merchant codes. Business Gateway Merchant Interface Page 34 of 50

Select a Merchant Code Screen-Shots Figure: Select Merchant Code Page Figure: System Information Box- No Merchant Code Selected Business Gateway Merchant Interface Page 35 of 50

Merchant Interface Guide Figure: System Information Box- Merchant Code Selected Business Gateway Merchant Interface Page 36 of 50

Merchant Interface Menu Options Purpose This chapter shows and describes the left- hand menu options that allow you to navigate the Merchant Interface and go straight to the page you need. Use Application Status Page- find out how your application is proceeding and the steps that need to be completed before you can start trading online. Payments Page- manage your orders and payments. Recurring Payments Service (FuturePay) Page - manage your FuturePay Agreements. Installations Page- initialise your installation, activate your website, customise the payment page presented to shoppers and set parameters required by payment service features. Profile Page- view and amend your company's contact details, view the bank details for your company and to configure the options that enable your account to be administered and keep invoice contact details up to date. Financial Status Page- get an overview of your account's financial status, including details of your next transfer. Risk Management Page- create extra blocking filters (or 'blocks'), for various shopper details. User Management Page- set up users and amend their permissions. User Profile Page- change your username, password, email address for forgotten password, challenge question and challenge response. Dispute Management Page- manage and submit evidence for disputed or charged back transactions. Reports- run standard reports along with the customisable Get Statement report. Any menu options that your user profile does not give you access to, or that relates to products your company does not use, will not be displayed. For an introduction to the Merchant Interface and how you use it, please refer to the Introduction to the Merchant Interface. Business Gateway Merchant Interface Page 37 of 50

Merchant Interface Guide Application Status Page Use the Application Status page to view the progression of your application and advises which steps you need to complete before you can start trading online. The Application Status page is only displayed if your production account has not yet been set live. Payments Page Use the Payments page to view details about your payments, including the date and time a payment was created, status details, the amount and any warnings or cautions held against a payment. From the Payments page, you can access the Details for Transaction and Payment and Order Details windows by selecting the transaction ID and payment amount hyperlinks correspondingly. Here you can view further information about a payment, payment status, payment history and risk details along with the ability to capture, refund and cancel an order. Information on the payments page is held at Merchant Code level. If you have not already selected a Merchant Code, you will be required to select the required merchant code from the Select Merchant Code page before viewing this page. For more information, please refer to Select a Merchant Code. From the Payments page you can access the sub-menu Search and Bulk Capture pages. Using the Search page you can search for a transaction using various search options and the Bulk Capture page lets you capture multiple payments in one go. For more information on the Payments page, please refer to the Payments and Orders Guide. Figure: Payments page Business Gateway Merchant Interface Page 38 of 50

Merchant Interface Menu Options Figure: Payment Search page Figure: Bulk Capture page Recurring Payments (FuturePay) Page Use the FuturePay page to display, change and cancel your company's Recurring Payment Service (FuturePay) agreements. You can also configure your reports so that they present the information you want in your own layout. Business Gateway Merchant Interface Page 39 of 50

Merchant Interface Guide The Administration sub-menu page enables you to: view an agreement change the payment amount of an agreement cancel an agreement view a Recurring Payments service (FuturePay) transaction refund a Recurring Payments service (FuturePay) transaction reset a shopper password For more information on the Administration page, please refer to the Recurring Payments Service (FuturePay) Guide. The Reports sub-menu page enables you to generate the following Recurring Payments service reports: FuturePay Agreements Summary - generate a complete summary of agreement activity for a specified day, such as today. FuturePay agreements with cards approaching expiry - generate a report showing expiring cards and those that are due to expire in the near future. FuturePay Search Results - search for agreements using a variety of parameters. For example, you can use shopper names or even their postcodes. FuturePay Statement View - generate statements about agreements that meet certain criteria, such as a date range, the agreement type and status. For more information on the Reports page, please refer to the Recurring Payments Service (FuturePay) Guide. For an introduction to FuturePay agreements, please refer to the Recurring Payments Service (FuturePay) Guide. Business Gateway Merchant Interface Page 40 of 50

Merchant Interface Menu Options Figure: FuturePay Administration page Figure: FuturePay Reports page Installations Page Use the Installations page to view, manage and activate your company's installation(s) to define how your store interacts with our payment service and to customise the appearance of the WorldPay Payment pages. By selecting the Edit Payment Pages option, the Payment Page Editor opens in a separate browser window. From here you can change the look and feel of your company's payment pages. For more information on the Payment Page Editor, please refer to the HTML Customising Guide (Standard). For more information on advanced customisation of your installations, please refer to the HTML Customising Guide (Advanced). Business Gateway Merchant Interface Page 41 of 50

Merchant Interface Guide Figure: Installations page Profile pages Use the Profile pages to display the settings in our payment service for your merchant code and control a number of these settings, as follows: The Contact Details sub-menu item lets you view and amend your company's contact details via the Merchant Interface. These contact details are used by our payment service for administrative or financial purposes. The Configuration Details sub-menu item lets you view the bank details for your company and configure the options that enable your account to be administered on the Merchant Interface (including specifying settlement currency, maximum transaction amount, deposit amount, capture delay and minimum transfer amount). The Invoice Details sub-menu item lets you keep invoice contact details up-to-date. These contact details are used by our payment service for administrative and financial purposes. Information on the profile pages is held at Merchant Code level. If you have not already selected a merchant code, you will be required to select the required merchant code from the Select Merchant Code page before viewing this page. For more information, please refer to Select a Merchant Code. For more information on the Profile menu options, please refer to the Finance and Reconciliation Guide. Business Gateway Merchant Interface Page 42 of 50

Merchant Interface Menu Options Figure: Contact Details page Business Gateway Merchant Interface Page 43 of 50

Merchant Interface Guide Figure: Configuration Details page Figure: Invoice Contact Details page Business Gateway Merchant Interface Page 44 of 50

Merchant Interface Menu Options Financial Status Page Use the Financial Status page you can view information about the current financial position of your account, including details of your next transfer. Information on the Financial Status page is held at Merchant Code level. If you have not already selected a merchant code, you will be required to select the required Merchant Code from the Select Merchant Code page before viewing this page. For more information, please refer to Select a Merchant Code. For more information on the Financial Status page, please refer to the Finance and Reconciliation Guide. Figure: Financial Status page Business Gateway Merchant Interface Page 45 of 50

Merchant Interface Guide Risk Management Page Use the Risk Management page to detect fraud more easily by creating extra blocking filters (or 'blocks'), for various shopper details. If certain characteristics of a transaction match the criteria on the referral list, the transaction is declined and therefore not authorised for payment. For example, your referral lists could detect - and block - orders from known fraudulent shoppers, or various ranges of email and I.P addresses. All risk configuration settings are stored at Administration Code level. This means that all changes you make here will affect all merchant codes that are part of this administration code. For more information on the Risk Management page, please refer to the Fraud Screening Guide. Figure: Risk Management page User Management Page Administrators can use the User Management page to provide colleagues and members of staff access to all or selected parts of the Merchant Interface using a unique user-name and password. Administrators can create new users (of the Merchant Interface) and change or delete users created previously using this option. On sub-menu Policy Page, the Administrator can specify rules or polices about aspects of the login process that will apply to all users. For more information on the User Management Page, please refer to the User Management Guide. Business Gateway Merchant Interface Page 46 of 50

Merchant Interface Menu Options Figure: User Management page Figure: User Management Policy page User Profile Page Business Gateway Merchant Interface Page 47 of 50

Merchant Interface Guide Use the User Profile page to change the login user-name and/or password you use to log in to the Merchant Interface along forgotten password data. All users with access to the Merchant Interface can access this page. For more information on changing your login details, please refer to Change your Login Details. Figure: User Profile page Dispute Management Page Use the Dispute Management page to list and filter payments that have been disputed or subsequently charged back by card holders as well as to supply information to defend a disputed payment. Information on the Dispute Management page is held at merchant code level. If you have not already selected a merchant code, you will be required to select the required merchant code from the Select Merchant Code page before viewing this page. For more information, please refer to Select a Merchant Code. For more information on the Dispute Management page, please refer to the Disputed Payments Guide. Business Gateway Merchant Interface Page 48 of 50

Merchant Interface Menu Options Figure: Dispute Management page Reports Page Use the Reports page to generate a range of reports relevant to your account. The full list of available reports is: Transfer Report- summary details of the funds settled to a merchant account, minus WorldPay charges and deductions. Transfer Invoice - each week we send you a Transfer Invoice that details any charges that have been incurred. Monthly Invoice - details specific charges that have been incurred for a particular month. Transfer Batch Report - view a summary of each transfer made by our payment service to you and drill down to view full details of the transactions that comprise each transfer batch. Get Statement Report - report on transactions for a selected Merchant Code. You can report on shopper information, risk details and financial details. Information on the Reports page is held at merchant code level. If you have not already selected a merchant code, you will be required to select a merchant code from the Select Merchant Code page before generating any reports. For more information, please refer to Select a Merchant Code. For more information on the Reports page, please refer to the Finance and Reconciliation Guide. Business Gateway Merchant Interface Page 49 of 50

Merchant Interface Guide Figure: Reports page Business Gateway Merchant Interface Page 50 of 50