BroadWorks Certification Program Course Catalog - 2016

BroadWorks Certification Program Course Catalog - 2016 Version 1.4 16 May 2016 Always check for catalog updates at: http://training.broadsoft.com Questions? trainingrequest@broadsoft.com 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM

Contents 1 Overview...4 1.1 Engineering Track... 6 1.1.1 Introduction to BroadWorks Engineer Track... 6 1.1.2 BroadWorks Certified Engineer Professional Standalone Course or BroadWorks Certified Operations Professional Standalone Course... 6 1.1.3 BroadWorks Certified Engineer Professional with IMS Course or BroadWorks Certified Operations Professional with IMS Course... 7 1.1.4 BroadWorks Certified Engineer Specialist Course or BroadWorks Certified Operations - Specialist... 9 1.2 Business Track... 10 1.2.1 Introduction to BroadWorks Business Track... 11 1.2.2 BroadWorks Certified Sales Professional, BroadWorks Certified Sales Engineering Professional or BroadWorks Certified Product Manager Professional... 11 1.2.3 BroadWorks Certified Sales Specialist, BroadWorks Certified Sales Engineering Specialist or BroadWorks Certified Product Manager Specialist... 12 1.3 Engineering Solutions... 13 1.3.1 BroadWorks Solution IMS... 13 1.3.2 BroadWorks Solution UC-One... 15 1.3.3 BroadWorks Solution Business Trunking... 17 1.4 Fast Track... 18 2 Job Description and Functions... 18 2.1 Engineer Track... 18 2.1.1 Network Engineer... 18 2.1.2 Operations Engineer... 19 2.2 Business Track... 19 2.2.1 Sales Engineering... 19 2.2.2 Sales... 20 2.2.3 Product Manager... 20 3 Locations... 22 3.1 By Date... 22 3.2 By Location... 25 3.3 By Course... 28 4 How to Enroll... 31 BROADSOFT, INC. PAGE 2

Revision History Version Revision Date Revision Description Revision Tracking Notes 1.0 2/17/2016 First Version 1.1 3/11/2016 Updated Version Engineering Professional (standalone) scheduled on May 16 th cancelled, Engineering Specialist session scheduled on May 23 rd cancelled, New location for Engineering Professional (IMS) scheduled on May 16 th : Crawley 1.2 3/22/2016 Updated Version Added outline of BroadWorks UC-One Communicator solution course. BroadWorks IMS Solution course scheduled in Amsterdam postponed to June 13-15. Added outline of Business Specialist course. Engineering Professional (IMS) - Mexico City moved to August 29th. Business Professional moved to September 12th. Engineering Professional (standalone and IMS) moved to December 5th. 1.3 4/29/2016 Updated Version Engineering Trunk Amsterdam postponed to Nov 3rd Engineering Professional (IMS) Crawley, May 16th, BroadWorks IMS, June 13th and Business Specialist Melbourne, July 25th, Engineering Specialist, Engineering Professional (IMS) - Mexico City, Engineering Specialist Belfast Dec 5th cancelled 1.4 5/16/2016 Updated Version Added duration, mandatory and certification course table as well as course durations in their outlines. Added outlines of BroadWorks IMS, BroadWorks Business Trunking and updated outline of BroadWorks UC-One. Postponed the Business Professional course in Melbourne BROADSOFT, INC. PAGE 3

1 Overview The BroadSoft Learning Center Certification Program allows Customers to master the technologies and practices needed to sell, install, maintain, and administrate BroadWorks solutions. BroadWorks certifications are classroom-based, instructor-led courses available at locations around the world and on customer sites. The BroadSoft Learning Center offers certifications in Engineering, Operations, Product Management, Sales Engineering, and Sales, as well as specializations in UC-One, Enterprise Portal, IMS, Trunking, Mobility, and Contact Center. Our instructor-led training blends personal delivery, hands-on experience, and student participation to create a rich learning environment. BroadWorks Certification provides a professionally equipped training environment with dedicated BroadWorks platform access, customer premise equipment, and software applications engineered specifically for students. Our centers are capable of hosting up to 15 students simultaneously. Class time is divided into both lectures and with an emphasis on practical applications. Individual attention and student/peer interaction, in conjunction with BroadWorks certified instructors, help create a student environment rich in content, perspective and on-demand answers. BroadSoft's training department offers our full curriculum of certifications year-round at our headquarters classroom, which is located in Gaithersburg, MD USA, as well as offering selected certifications at other world-wide facilities. For a full listing of our courses, our training catalogue is available at training.broadsoft.com. Our training and certification tracks are broken down into two areas Foundations and Solutions. Foundations courses are meant to give students a fundamental knowledge of BroadWorks. Solutions courses are additional courses that give expertise in a specific area, such as UC-One Communicator or Business Trunking, among others. BROADSOFT, INC. PAGE 4

Course Name Duration Certification Course BroadWorks Certified Network Engineer - Professional BroadWorks Certified Network Engineer - Professional with IMS 5 Days Y 5 Days Y BroadWorks Certified Network Engineer -Specialist 8 Days Y BroadWorks Certified Operational Engineer - Professional 5 Days Y BroadWorks Certified Network Operational - Professional with IMS BroadWorks Certified Network Operational - Specialist 5 Days Y 8 Days Y BroadWorks Certified Sales - Professional 5 Days Y BroadWorks Certified Sales - Specialist 4 Days Y BroadWorks Certified Sales Engineer - Professional 5 Days Y BroadWorks Certified Sales Engineer - Specialist 4 Days Y BroadWorks Certified Product Manager - Professional 5 Days Y BroadWorks Certified Product Manager - Specialist 4 Days Y BroadWorks Business Trunking 2 Days N BroadWorks Contact Center 3 Days N BroadWorks Enterprise Portal 2 Days N BroadWorks IMS 2 Days N BroadWorks Mobility 3 Days N BroadWorks UC-One 3 Days N BROADSOFT, INC. PAGE 5

1.1 Engineering Track The BroadWorks Learning Center Engineering Foundations Track consists of the following distinctions: BroadWorks Certified Network Engineer Professional BroadWorks Certified Network Engineer Specialist BroadWorks Certified Operations Engineer Professional BroadWorks Certified Operations Engineer Specialist While each learner in both the Engineer and Operations courses will take the same class, the differing certifications are dependent on the testing. Learners will be tested on different objectives based on their enrolled track. The BroadWorks Certified Engineering Track program is designed to ensure Customer s users have the knowledge and skills to successfully implement and support BroadWorks integration and scaling in the network. 1.1.1 Introduction to BroadWorks Engineer Track This e-learning, content on demand module must be reviewed by the candidate prior to attending the BroadWorks Engineer or Operations Professional course. Candidates that have not validated their completion of this e-learning prerequisite will not be permitted to begin their BroadWorks Certified Engineering Professional or BroadWorks Certified Operations Professional courses. This e-learning provides a summary corporate overview of BroadSoft, the BroadWorks solutions, as well as important details about the certification track program and the methods and process used during its administration. 1.1.2 BroadWorks Certified Engineer Professional Standalone Course or BroadWorks Certified Operations Professional Standalone Course The course represents the first stage to achieving certification as a BroadWorks Certified Engineer. It is designed to present the certification candidate with a baseline level of information with supporting exercises within the BroadWorks Professional course. The overall objective is to engage the student with concepts and facts that provide a solid baseline understanding of the basic role and function of each BroadWorks server within a stand-alone implementation of a BroadWorks network. Special emphasis will be given to BroadWorks servers that represent the bare minimum functionality to achieve basic service delivery (Application Server, Network Server, Xtended Services Platform, Profile Server, and Media Server). Furthermore, it provides emphasis on the founding principles of troubleshooting a BroadWorks network with an overall objective of tooling the engineer with the analytical thinking skills and tools to effectively resolve common and repeatable issues. To reach this goal, the following instructor led training modules are focused on during the 5 day training course. Pre-Requisites BROADSOFT, INC. PAGE 6

The attendees should possess the following: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. A basic level of knowledge in IP networking. An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12 Modules BroadWorks Architecture - Mandatory servers BroadWorks Architecture - Ancillary (optional servers) Platform Management Capacity and Performance Management Troubleshooting Outcomes Successful candidates will demonstrate the ability to: Properly place the BroadWorks servers into the VoIP network Create Enterprises, Groups, and Users for operation on the BroadWorks platform Prove by validation testing that Users are operationally working (Making various calls) Configure the Application Server desired billing formats and the delivery mechanisms for mediation server dialog Create translation profiles which contain policy logic for purposes of establishing the rules of processing the requests to the BroadWorks Network redirect server They will prove their configuration accuracy by use of the VTR tool Apply troubleshooting best practices that can be universally applied to many encountered problem scenarios Will develop analytical thinking skills for purposes of determining the best BroadWorks architecture solution including but not limited to the AS, NS, MS, XSP, PS and optionally DBS/NDS, WRS, EMS, NFM, UMS, USS, UVS 1.1.3 BroadWorks Certified Engineer Professional with IMS Course or BroadWorks Certified Operations Professional with IMS Course The course represents the first stage to achieving certification as a BroadWorks IMS Certified Engineer. It is designed to present the certification candidate with a baseline level of information with supporting exercises within the BroadWorks IMS Professional course. The overall objective is to engage the student with concepts and facts that provide a solid baseline understanding of the basic role and function of each BroadWorks server within a IMS implementation of a BroadWorks network. Special emphasis will be given to BroadWorks servers that represent the bare minimum functionality to achieve basic service delivery (Application Server, Network Server, Xtended Services Platform, Profile Server, and Media Server). Furthermore, it provides emphasis on the founding principles of troubleshooting a BroadWorks network with an overall objective of tooling the engineer with the analytical thinking skills and tools to effectively resolve common and repeatable issues. BROADSOFT, INC. PAGE 7

To reach this goal, the following instructor led training modules are focused on during the 5 day training course. Duration 5 days Pre-Requisites Attendees should have: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. A basic level of knowledge in IP networking An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12 Modules BroadWorks Application Server overview in an IMS architecture BroadWorks Application Server Introduction BroadWorks Architecture Protocols/ Redundancy BroadWorks Architecture Access/Commands/Licensing Application Server Network Server Media Server Capacity and Performance Management Troubleshooting Outcomes Successful candidates will demonstrate the ability to: Explain the BroadWorks Application Server role in IMS architecture. Accurately explain the BroadWorks servers involve in performing Telephony Application Server (TAS) in IMS Accurately explain the call-flows for various call scenarios Provision IMS subscriber and successfully make a call from these newly provisioned subscribers. Explain the Application Server for Diameter interfaces communicating with billing servers and HSS. Create translation profiles which contain policy logic for purposes of establishing the rules of processing the requests to the BroadWorks Network redirect server. Students will achieve this by assembling the variables (call types, policy instances, profiles, dial plan entries). They will prove their configuration accuracy by use of the VTR tool. Apply troubleshooting best practices that can be universally applied to many encountered problem scenarios. Will develop analytical thinking skills for purposes of determining the best BroadWorks architecture solution including but not limited to the AS, NS, MS, XSP, PS and optionally DBS/NDS, WRS, EMS, NFM, UMS, USS, UVS. BROADSOFT, INC. PAGE 8

1.1.4 BroadWorks Certified Engineer Specialist Course or BroadWorks Certified Operations - Specialist This course represents the second and final stage to achieving certification as a BroadWorks Certified Engineer. It is designed to present the certification candidate with a more detailed level of information with supporting exercises within the BroadWorks Specialist course. The overall objective is to expand the learning experience to include ancillary (optional) server technologies (be it BroadWorks or 3rd party vendor) and engage the student with concepts and facts that provide a more technically detailed and complete view of the role and function of all BroadWorks servers within a stand-alone implementation of a BroadWorks network. Furthermore, it provides emphasis on the support requirements to maintaining high availability of service in the network and resulting subscribers by focusing on fraud management and service hardening best practices. To reach this goal, the following instructor led training modules are focused on during the 8 day training course. Duration 8 days Pre-Requisites In order to enroll in BroadWorks Certified Engineering Professional, students must have taken and become successfully certified in either BroadWorks Certified Engineering Professional Standalone or BroadWorks Certified Engineering Professional with IMS. The attendees should possess the following: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. A basic level of knowledge in IP networking. An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12 Modules Recap of the main topics tackled in the Engineering Professional course Dimensioning Requirements (All Servers) Platform Security and Services Hardening (fraud and intrusion prevention) Server Performance Management Device Management License Management with Virtualization (NFM) AS Service Processing Analysis (VTR/VTRi) Collaboration Servers Element Management System Software Management and Reporting 3rd Party Interoperability and Troubleshooting TAC Ticket Supporting Requirements for Problem Classifications BROADSOFT, INC. PAGE 9

Outcomes Successful candidates will demonstrate the ability to: Understand the BroadWorks dimensioning recommendations to design the core network for virtualized networks so that operations and provisioned services will have the resources to operate and scale correctly. Apply Network Function Manager skills and knowledge to follow method of procedures to perform licensing assignments to a BroadWorks virtual machine accurately. Will develop analytical thinking skills for purposes of determining the best or correct solution to a variety of BroadWorks servers (AS, NS, MS, XSP, CDS, PS, WebRTC (RS), EMS, UMS, USS, UVS) and commonly seen vendor server solutions including but not limited to Session Border Controllers, Class-4 softswitches / PSTN gateways. Will have developed the necessary skills requirements for managing a Network Server s dial plans and originating and terminating policies for advanced redirect server configuration and validation. Will have developed the necessary skills required to support customer premise device configuration and service presentation under the auspices of BroadWorks Device Management. Apply troubleshooting best practices that can be applied to prevent, detect, analyze and resolve encountered security and fraud problem scenarios. Furthermore, troubleshooting skills will be provided for analyzing Application Server call service processing to facilitate accurate determinations of prioritizations during call service interactions. Determine the design and server configuration requirements to ready the BroadWorks network for Unified Communications including but not limited to desktop sharing, audio/video collaboration and presence. Pull reports from the BroadWorks Element Management Server for license utilization. Additionally, the ability to effectively use features that allow for centralized software management, User Migrations, and SNMP event tracking. Will be able to configure the Xtended Services Platform (XSP) for support (or end of support) of the most commonly used access side applications that require http or XSI dialogs such as UC-One Business Communicator, Receptionist and Device Management. 1.2 Business Track The BroadWorks Learning Center Business Foundations Track consists of the following distinctions: BroadWorks Certified Sales Professional BroadWorks Certified Sales Engineer Professional BroadWorks Certified Product Manager Professional BroadWorks Certified Sales Specialist BroadWorks Certified Sales Engineer Specialist BroadWorks Certified Product Manager Specialist BROADSOFT, INC. PAGE 10

While each student in Sales, Sales Engineer, and Product Manager courses will take the same class, the differing certifications are dependent on the testing. Students will be tested on different objectives based on their enrolled track. This BroadSoft Certification Business program is designed to ensure Customer s users have the knowledge and skills to successfully deliver pre-sales support for the BroadWorks hosted solution. 1.2.1 Introduction to BroadWorks Business Track This e-learning, content on demand module must be reviewed by the certification candidate prior to attending the BroadWorks Certified Sales Engineer Professional, BroadWorks Certified Product Manager Professional, or BroadWorks Certified Sales Professional courses. Certification candidates that have not validated the completion of this e-learning prerequisite will not be permitted to begin Candidates that have not validated their completion of this e-learning prerequisite will not be permitted to begin their BroadWorks Certified Sales Engineer Professional, BroadWorks Certified Product Manager Professional, or BroadWorks Certified Sales Professional courses. E-Learning provides a summary corporate overview of BroadSoft, BroadWorks solutions, as well as important details about the track certification program and the methods and process used during its administration. 1.2.2 BroadWorks Certified Sales Professional, BroadWorks Certified Sales Engineering Professional or BroadWorks Certified Product Manager Professional This course represents first stage to achieving certification as a BroadWorks Certified Business Professional. The course targets Sales Professionals and Product Managers who want to gain knowledge on solutions available in the BroadWorks portfolio. It is designed to present the certification candidate with services based information and supporting exercises with an overall objective to engage the candidate with learning and understanding BroadWorks Solutions, Best Current Practices and Tools that provide knowledge in determining the proper BroadWorks Service Solution for a given BroadWorks deployment. This learned knowledge in matching a given solution is based on examining actual Case Studies and Customer stated needs. Duration 5 days Pre-Requisites Attendees should have: Experience in customer facing services-based discussions and planning Fluent comprehension in spoken and written English Experience in, and comprehension of common industry terms used within the Sales, Sales Engineering and Product Management fields Modules BROADSOFT, INC. PAGE 11

BroadWorks Hosted PBX BroadWorks Provisioning Model Call Center SIP Trunking BroadSoft Enterprise Portal BroadWorks UC One Mobility WebRTC Case Studies Licensing and Bundling Service Packs Qualifying the Customer Outcomes Successful candidates will demonstrate the ability to identify BroadWorks Service Solutions for a given BroadWorks deployment based on case studies. In addition, candidates will gain a solid fundamental understanding of: SIP Trunking Solution Hosted PBX Suite UC One Features Call Center Mobility WebRTC How to qualify end-customer business opportunities How to offer the most appropriate BroadWorks solution(s) 1.2.3 BroadWorks Certified Sales Specialist, BroadWorks Certified Sales Engineering Specialist or BroadWorks Certified Product Manager Specialist The Business Specialist course is the second course in the Business Track. The Specialist course was designed to increase knowledge obtained in the Business Professional Course. In this course Broadosft will provide candidates the ability to explain and demonstrate BroadWorks Hosted Solutions in a customer-facing environment. The flow of the Specialist course will repeat the same steps through several demonstrations: Present the study body with an in-depth understanding of the given solution through lecture and presentation. Demonstrate the stated solution(s) using a supplied kit, prepared demo-scripts and the student body actively participating as end-users. Instructor will explain the requirements, dependencies and steps (supporting demo script design) to confidently and effectively demonstrate stated solution(s). Students will participate in many hands-on interactive exercises establishing and refining skills in presenting a proper live demonstration. This course covers some of the most popular solutions. These exercises are reinforced with use case studies and documentation. Duration 4 days Pre-Requisites BROADSOFT, INC. PAGE 12

In order to enroll in BroadWorks Business Specialist, students must have taken and become successfully certified in either BroadWorks Certified Business Professional. Attendees should also have: Experience in customer facing services-based discussions and planning Fluent comprehension in spoken and written English Experience in, and comprehension of common industry terms used within the Sales, Sales Engineering and Product Management fields Modules Setting up a successful customer-facing demonstration Building and demonstrating UC-One (UC-One Communicator, UC-One Connect, UC- One Add-in for Skype for Business) Building and demonstrating Call Center and Auto Attendant Building and demonstrating BroadWorks Receptionist Building and demonstrating Personal Assistant Building and demonstrating Mobility Demonstration BroadWorks Sales and Support Resources Outcomes Students completing this course will gain confidence and experience in the following: Understanding and Demonstrating BroadWorks Solutions Learn skills in delivering customer-facing real-world demonstrations Learn how to create and test custom demo-scripts for specific customers or end-user demonstrations Gain additional confidence and knowledge in presenting customer-facing demonstration by passing the certification exam. Gain significant knowledge in Hosted PBX, UC and Mobility Features 1.3 Engineering Solutions The BroadSoft Learning Center also offers a series of courses aimed at giving in-depth expertise in a variety of different solutions offered by BroadWorks. These Solutions courses that will be available in 2016 are: BroadWorks IMS BroadWorks UC-One Communicator BroadWorks Business Trunking BroadWorks Mobility BroadWorks Contact Center BroadWorks Enterprise Portal 1.3.1 BroadWorks Solution IMS This course represents an elective subject of study by the student. It does not have a certification process as an outcome of taking this 2 day course. BROADSOFT, INC. PAGE 13

This training is intended for students who would like to gain a good level of knowledge of IMS architecture and of how BroadWorks sits and interoperates with the other IMS core nodes. The course is based on the BroadWorks IMS AS-mode configuration and it involves using Linux and BroadWorks CLI (Command Line Interface). It is designed to offer the student a comprehensive and in-depth experience for: Identifying features and functions of an IMS architecture Understanding IMS calls flows and user data models Role of the BroadWorks servers in an IMS architecture BroadWorks IMS Data Management Duration 2 days Pre-Requisites The attendees should possess the following: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. A basic level of knowledge in IP networking. An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12 Modules IMS Overview and Architecture IMS Nodes and Protocols HSS and IMS Data IMS Service Triggering Basic IMS Call Flows BroadWorks in IMS o Telephony Application Server o IMS Interfaces o Identity Rules and Data Management o Service and User Provisioning o Call Flow Examples Outcomes Successful candidates will demonstrate the ability to: Describe the IMS architecture, nodes, function and protocols Accurately describe IMS data models Draw IMS calls flows Accurately explain the BroadWorks servers involve in performing Telephony Application Server (TAS) in IMS Understand the underlying data model by provisioning a BroadWorks IMS user and successfully make a call from these newly provisioned subscribers. BROADSOFT, INC. PAGE 14

Explain the Application Server for Diameter interfaces communicating with billing servers and HSS. 1.3.2 BroadWorks Solution UC-One This course represents an elective subject of study by the student. It does not have a certification process as an outcome of taking this 3 day course. It is designed to offer the student a comprehensive and in-depth experience for: Identifying features and functions of UC-One Communicator Licenses and Services requirements for UC-One Communicator Readying BroadWorks servers to support the addition of UC-One Communicator clients and guest clients. o AS o XSP o Collaboration Servers (USS, UMS, UVS) o WRS (for WebRTC Clients) Preparing Identity/Device Types, Profiles and Tag sets for: o UC-One Communicator Desktop (Windows, OSX, Chrome) o UC-One Communicator Mobile (ios/android), Tablet (ios/android) o UC-One Communicator Integrating in Skype for Business / Lync environments Desktop (Windows) o UC-One Connect Mobile (ios/android) o UC-One Add-in for Skype for Business Troubleshooting commonly occurring problems Branding UC-One Communicator applications Duration 3 days Pre-Requisites There are no mandatory prerequisites. However, there is a strong recommendation that the student is familiar with how the following technologies work: BroadWorks Device Management provisioning BroadWorks Collaboration Servers role and function Or student has attended the following courses: BroadWorks Engineering Professional and BroadWorks Engineering Specialist The attendees should possess the following: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. A basic level of knowledge in IP networking. An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12 BROADSOFT, INC. PAGE 15

Modules Network Review Role and function of key servers involved in providing UC-One Communicator and Chrome guest client functionality o Service-based call/transaction flows Features and Functions of UC-One Communicator, UC-One Connect, UC-One Addin for Skype for Business, UC-One Communicator Chrome Client Communications Desktop and Mobile protocols used to establish dialogs Licenses and Services Requirements Device Management o Configuring the UC-One Communicator configuration file for both mandatory and optional features o Device Management Configuring the Identity/Device Type and Profile for UC-One Communicator o Configuring tags Security and Credentials Troubleshooting UC-One Communicator Branding o Desktop o ios o Android Outcomes Successful candidates will demonstrate the ability to: Discuss motivations for use of BroadWorks UC-One Communicator client. Apply service license knowledge to a User service profile. Configure the.cfg file for UC-One Communicator mandatory and optional operations. The student will become skilled at configuring tags to support offered features and functions. Will have developed the necessary skills required to implement and support secure end-to-end communications including XMPP certificates, HTTP proxy authentication, SIP TLS and SRTP Identify the location of UC-One Communicator desktop and mobile logs as well as what content is in the logs Apply troubleshooting best practices to BroadWorks UC-One Communicator for problems related to: o login/start-up o making/receiving calls o call quality o service management o contact search o call history o outlook integration o IM&P file transfer o DNS o XMPP o SIP BROADSOFT, INC. PAGE 16

o XSI Actions/Events o Audio/Video quality o Client feature degradation Customize branding requirements and capabilities for purposes of creating a unique client application experience. Configure and use the modified UC-One Communicator Desktop Lync Add-in to over-ride Skype for Business. 1.3.3 BroadWorks Solution Business Trunking This course represents an elective subject of study by the student. It does not have a certification process as an outcome of taking this 2 day course. This course is categorized as a solutions course. A solutions course is a highly focused learning experience with a BroadWorks application or technology. It is designed to present the student with a comprehensive look at how the Application Server is configured, provisioned, processes, and tracks SIP/Business Trunking events. Additionally, the course investigates network design scenarios and requirements for both BroadWorks standalone and IMS modes of operation. The overall objective is to expose students to how the Application Server interprets and processes both originating and terminating trunk group call events. Duration 2 days Pre-Requisites The attendees should possess the following: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. A basic level of knowledge in IP networking. An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12 It is also strongly recommended that the following courses of study have been achieved before taking this course: Engineering Professional Engineering Specialist Modules Network Architecture and Business Trunking Business Trunking Licensing User Classifications Addressing Users BROADSOFT, INC. PAGE 17

Registration and Authentication AS Processing Analysis Counters, Gauges and Performance Trunk Group Capacity Management Provisioning Case Studies Caller ID Inbound Calls Connected Identity Outcomes Successful candidates will demonstrate the ability to: Understand the nomenclature used in describing Business Trunking in network topology for both standalone and IMS network implementations. Apply knowledge of licensing rules for provisioning and utilization report interpretation. Interpret the Application Server processing steps to determine route selection and license unit availability. Apply the necessary skills required for determining Business Trunking User classifications based on case-by-case design requirements. Resolve complex design issues for Business Trunking in a highly relational manner and in the correct order of operations. Successfully apply device profiles for users in Business Trunking environments. Identify a variety of request header types and formats involved in processing calls both to and from trunk groups. Review important counters and gauges that should be tracked for ensuring high availability. Provision all aspects of Business Trunking (such as definition, rerouting, weighted distribution, Call Forwarding, Capacity Management) using CommPilot. 1.4 Fast Track Students who believe they already have the necessary training or who may have received training via our previous program may enroll in Fast Track, allowing them to bypass taking courses and move directly to their certification. 2 Job Description and Functions 2.1 Engineer Track 2.1.1 Network Engineer Responsibilities: Experience with Session Border Controllers and SIP Possesses a broad and thorough technical understanding and have experience in designing, configuring, implementing & testing, troubleshooting and supporting critical BROADSOFT, INC. PAGE 18

network environments that consist of multi-vendor Routers, Switches, VoIP, Firewall & Network Security Hands-on experience designing and configuring various routing protocols such as BGP, OSPF, IS-IS, EIGRP IGRP, HSRP, RIPv1 & RIPv2 Hands-on experience with complex QoS and VLAN configurations and designs Micro level technical project management for engineering requirements and responsibilities Design and deploy state-of-art technology to meet the customer s business needs Interface to the project management team regarding technical planning and network issues Provide input for forecast and plan resource allocation Develop white papers for designs specific to the service network inclusive and relational to BroadWorks solutions Matrix manage engineering resources in other parts of the organization as needed. (Manage across research, production, sales, finance) Hands-on experience with Voice Switching technologies including Legacy TDM and Softswitch technologies Monitoring overall performance of the internal and cloud infrastructure networks 2.1.2 Operations Engineer Responsibilities: Proactively alert and respond if VoIP network infrastructure is not meeting performance metrics Work with the Help Desk, Service Delivery, Audit/Quality Control teams to identify and manage planned activities Ensure Incident and Change Control documentation is accurate and complete Provisioning for new and existing customers to the services network Follow provisioning management processes and practices Trend for capacity planning in the network Monitor performance of network and voice environments to identify potential problems and bottlenecks Diagnose and resolve problems as needed by analyzing network traffic captures Communicate departmental needs to other departments (network engineering, marketing, support) Develop, document and test disaster recovery procedures for the environments supported 2.2 Business Track 2.2.1 Sales Engineering Responsibilities: Work with account management team(s) to develop and sell technical merits of BroadWorks solution to new or strategic accounts Provide technical guidance and support to the established sales organization, acting as a lead BroadWorks subject matter expert BROADSOFT, INC. PAGE 19

Interfaces with customers to determine short and long-term technical requirements Assists in the design and integration of BroadWorks voice and data network solutions for customers, including preparation of network topologies and technical specifications Develop relationships with key technical decision makers throughout the sales cycle and look to influence the selection process Work with Sales, Customer Service, and Operations to ensure each customer s expectations are met Keep up to date with movements in BroadWorks technology Help sales respond to RFIs and RFPs May conduct customer site readiness surveys (as required) to insure successful installation of BroadWorks services Provide and/or participate in in-house/web product demonstrations for potential customers Excellent verbal and written communications skills 2.2.2 Sales Responsibilities: Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implements sales programs by developing field sales action plans. Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. 2.2.3 Product Manager Responsibilities: Services & feature expansion Optimize BSS / OSS workflow Expand metrics & billing data through additional reporting and CDR capabilities Enhance user interface & experience Product development lifecycle oversight Identify and interpret new business requirements Test & provide feedback Document system & process enhancements Develop training materials Business and product strategy contribution BROADSOFT, INC. PAGE 20

Define and develop a wider range of revenue generating services Communicate product strategy internally and externally Identify, manage and work with new vendors & partners RFx (Information, Proposal, Quotation) support Communicate enhancements & train internal customers Develop presentations, whitepapers, data sheets, market offer examples, slide libraries Provide service and product demonstrations Maintain internal product management repository and customer-facing knowledge base Train sales & operations personnel BROADSOFT, INC. PAGE 21

3 Locations 3.1 By Date Date Location Course April 11 April 15 Gaithersburg Engineering Professional (Standalone) April 19 April 28 Gaithersburg Engineering Specialist May 9 May 13 Gaithersburg Business Professional May 16 May 18 Gaithersburg BroadWorks UC-One May 23 May 27 London Business Professional June 16 Online Only Fast Track Engineering Professional June 17 Online Only Fast Track Engineering Specialist June 20 June 24 Melbourne Engineering Professional (Standalone) June 20 June 24 Melbourne Engineering Professional (IMS) June 27 July 6 Melbourne Engineering Specialist July 11 July 15 Gaithersburg Engineering Professional (Standalone) July 11 July 15 Gaithersburg Engineering Professional (IMS) July 25 July 29 Melbourne Business Professional July 25 July 27 Gaithersburg BroadWorks UC-One August 1 August 2 Gaithersburg BroadWorks Trunking August 1 August 5 Amsterdam Engineering Professional (Standalone) August 1 August 5 Amsterdam Engineering Professional (IMS) August 8 August 12 Dallas Business Professional August 8 August 17 Amsterdam Engineering Specialist BROADSOFT, INC. PAGE 22

Date Location Course August 15 August 18 Dallas Business Specialist August 29 August 31 Rome BroadWorks UC-One August 29 September 2 Mexico City Engineering Professional (Standalone) September 12 September 16 Rome Business Professional September 12 September 21 Mexico City Engineering Specialist September 19 September 20 Gaithersburg BroadWorks IMS September 22 Online Only Fast Track Engineering Professional September 23 Online Only Fast Track Engineering Specialist September 28 September 30 Gaithersburg BroadWorks Mobility October 3 October 7 Dallas Engineering Professional (Standalone) October 3 October 7 Dallas Engineering Professional (IMS) October 5 October 7 Gaithersburg BroadWorks Contact Center October 10 October 14 Gaithersburg Business Professional October 17 October 20 Gaithersburg Business Specialist October 24 October 25 Gaithersburg BroadWorks Enterprise Portal October 26 October 28 Amsterdam BroadWorks Mobility November 3 November 4 Amsterdam BroadWorks Trunking November 7 November 11 Amsterdam Business Professional November 8 November 17 Headquarters Engineering Specialist November 14 November 17 Amsterdam Business Specialist December 5 December 9 Belfast Engineering Professional (Standalone) BROADSOFT, INC. PAGE 23

Date Location Course December 5 December 9 Belfast Engineering Professional (IMS) December 19 Online Only Fast Track Engineering Professional December 20 Online Only Fast Track Engineering Specialist December 21 Online Only Fast Track Business Professional December 22 Online Only Fast Track Business Specialist BROADSOFT, INC. PAGE 24

3.2 By Location Location Date Course Gaithersburg Amsterdam April 11 April 15 April 19 April 28 May 9 May 13 May 16 May 18 July 11 July 15 July 11 July 15 July 25 July 27 August 1 August 2 September 19 September 20 September 28 September 30 October 5 October 7 October 10 October 14 October 17 October 20 October 24 October 25 November 8 November 17 August 1 August 5 August 1 August 5 August 8 August 17 October 26 October 28 November 3 November 4 Engineering Professional (Standalone) Engineering Specialist Business Professional BroadWorks UC-One Engineering Professional (Standalone) Engineering Professional (IMS) BroadWorks UC-One BroadWorks Trunking BroadWorks IMS BroadWorks Mobility BroadWorks Contact Center Business Professional Business Specialist BroadWorks Enterprise Portal Engineering Specialist Engineering Professional (IMS) Engineering Professional (Standalone) Engineering Specialist BroadWorks Mobility BroadWorks Trunking BROADSOFT, INC. PAGE 25

Location Date Course Belfast Dallas November 7 November 11 November 14 November 17 December 5 December 9 December 5 December 9 August 8 August 12 August 15 August 18 August 29 August 31 October 3 October 7 October 3 October 7 Business Professional Business Specialist Engineering Professional (Standalone) Engineering Professional (IMS) Business Professional Business Specialist BroadWorks UC-One Engineering Professional (Standalone) Engineering Professional (IMS) London May 23 May 27 Business Professional Melbourne Mexico City Online Only June 20 June 24 June 20 June 24 June 27 July 6 July 25 July 29 August 29 September 2 September 12 September 21 June 16 June 17 September 22 September 23 December 19 Engineering Professional (Standalone) Engineering Professional (IMS) Engineering Specialist Business Professional Engineering Professional (Standalone) Engineering Specialist Fast track Engineering Professional Fast Track Engineering Specialist Fast Track Engineering Professional Fast Track Engineering Specialist Fast Track Engineering Professional BROADSOFT, INC. PAGE 26

Location Date Course Rome December 20 December 21 December 22 August 29 August 31 September 12 September 16 Fast Track Engineering Specialist Fast Track Business Professional Fast Track Business Specialist BroadWorks UC-One Business Professional BROADSOFT, INC. PAGE 27

3.3 By Course Course Date Location Engineering Professional (IMS) Engineering Professional (Standalone) Engineering Specialist June 20 June 24 July 11 July 15 August 1 August 5 October 3 October 7 December 5 December 9 April 11 April 15 June 20 June 24 July 11 July 15 August 1 August 5 August 29 September 2 October 3 October 7 December 5 December 9 April 19 April 28 June 27 July 6 August 8 August 17 September 12 September 21 November 8 November 17 Melbourne Gaithersburg Amsterdam Dallas Belfast Gaithersburg Melbourne Gaithersburg Amsterdam Mexico City Dallas Belfast Gaithersburg Melbourne Amsterdam Mexico City Gaithersburg BroadWorks Contact Center October 5 October 7 Gaithersburg BroadWorks Enterprise Portal October 24 October 25 Gaithersburg BroadWorks IMS September 19 September 21 Gaithersburg BROADSOFT, INC. PAGE 28

Course Date Location BroadWorks Mobility BroadWorks Trunking BroadWorks UC-One Fast Track Engineering Professional Fast Track Engineering Specialist Business Professional September 28 September 30 October 26 October 28 August 1 August 2 November 1 November 2 May 16 May 18 July 25 July 27 August 29 August 31 June 16 September 22 December 19 June 17 September 23 December 20 May 9 May 13 May 23 May 27 July 25 July 29 August 8 August 12 September 12 September 16 October 10 October 14 November 7 November 11 Gaithersburg Amsterdam Gaithersburg Amsterdam Gaithersburg Gaithersburg Rome Online Only Online Only Online Only Online Only Online Only Online Only Gaithersburg London Melbourne Dallas Rome Gaithersburg Amsterdam Business Specialist August 15 August 18 Dallas BROADSOFT, INC. PAGE 29

Course Date Location October 17 October 20 November 14 November 17 Gaithersburg Amsterdam Fast Track Business Professional December 21 Online Only Fast Track Business Specialist December 22 Online Only BROADSOFT, INC. PAGE 30

4 How to Enroll To enroll in a course, go to training.broadsoft.com. Once you click register here, a popup will appear asking you to fill out your information for registration. After completing registration, you will be taken to your dashboard. Once you re fully enrolled in courses, this is where your courses will appear, allowing you to click through and view your course dates and percentages of completion. BROADSOFT, INC. PAGE 31

Prior to enrollment in courses, you will need to submit a purchase order (PO) to BroadSoft for payment for your certification. Once the PO is completed, you will receive an enrollment code, allowing you to register for your selected course. To enter your enrollment code, go to your dashboard. In the bottom right hand corner you will see a field marked Enrollment Code. Copy the enrollment code you received after completing your PO into this box and click Confirm. A green notification will appear above your Course console notifying you that you have been successfully enrolled. If you do not receive this notification, please notify the Learning Center. BROADSOFT, INC. PAGE 32

Refreshing your screen at this point will bring up your enrolled courses in the center console of your dashboard. BROADSOFT, INC. PAGE 33

Once you see your course on your dashboard, you can click the course to select your session. Since our courses are Instructor Led Training (ILT), we offer a variety of courses around the world and it is up to you to select the location and dates that work best for you. Once you have decided which course you d like to enroll in, click the black circle that appears next to your selected session. A check mark should appear inside the circle. To confirm your enrollment in the session, click the green Confirm button that appears at the bottom of your screen. Please note, in order for you to attend a course, you must go through the session selection process. You will not be able to take the course if you show up to the course location without having first enrolled in the session. Once you have selected your session, you are fully enrolled and ready to take your certification course! BROADSOFT, INC. PAGE 34