BroadWorks Release 21. Jim McGonigle Director of Product Management, BroadWorks

Transcription

1 BroadWorks Release 21 Jim McGonigle Director of Product Management, BroadWorks

2 Mobility Persona Management Concept Subscriber Devices Persona / Identities Business User Profile Personal #BC14 BROADSOFT CONNECTIONS 2014 PAGE 2

3 Mobility Persona Management Characteristics A User can have several identities Each identity may require different behavior or personality (persona) A User has a single profile with the set of BWKS features: The User s profile includes multiple identities such as Mobile numbers, BWA Locations, Alternate numbers. Some features need to behave differently based on the persona being utilized. Each person can be configured with: Incoming call specific alerting rules Outgoing calling line ID delivery options Incoming call Selective Call Forwarding rules Incoming call identity status handling (enhanced DND) #BC14 BROADSOFT CONNECTIONS 2014 PAGE 3

4 Mobility Persona Management Characteristics A User has a single telephony Presence based on the aggregation of the user s Personas If one Persona is busy, the user is busy A User has single set of credentials for configuration and management of his/her personas A User has a single voic box for all personas #BC14 BROADSOFT CONNECTIONS 2014 PAGE 4

5 Mobility Recommended Deployment Devices Fixed Primary Address Subscriber BC SCA Address A single subscriber has many devices, from a fixed IP Phone, to soft clients like BC Desktop or Mobile, Mobile phones in the offer or other BYOD. All devices are known to BroadWorks and presents telephony presence accordingly. BYOD BroadWorks Anywhere Mobile BroadWorks Mobility #BC14 BROADSOFT CONNECTIONS 2014 PAGE 5

6 Mobility Identity based call controls (CLID Control) Subscriber Why? Users want to control the number presented on outgoing calls What? Outgoing call from Fixed Device Outgoing call from Mobile CLI Options (Persistent) Per call presentation Mobile 1: Present Profile ID Dial FAC to present Mobile ID Mobile 2: Present Mobile ID Dial FAC to present Profile ID #BC14 BROADSOFT CONNECTIONS 2014 PAGE 6

7 Mobility Identity based call controls (Alerting Policies) Primary ID Ring All Subscriber Ring Fixed Mobile1 ID Why? Users want to control what devices ring based on the number they are being contacted at What? Rules based on the User s assigned numbers (identities) For each identity the options include: Ring all devices Mobile identities to include/exclude Ring fixed devices HG/CC Restrictions per device #BC14 BROADSOFT CONNECTIONS 2014 PAGE 7

8 Mobility Multi-Sim Support Subscriber Why? Users have multiple devices What? Multiple Mobile Numbers per user For each mobile number the Options Include Alerting enabled/disabled Identity Alerting Policy Deny originations/terminations Prevent/allow calls between identities Option to exclude alerting for some services Car SIM National Mobile International Mobile #BC14 BROADSOFT CONNECTIONS 2014 PAGE 8

9 Mobility Selective Criteria Enhancements for Called Number Why? Users want to provide different call treatment based on the number they are being contacted at. What? Existing Selective service configuration to include a Calls To number in the criteria May be the user s primary, Alternate(s), or BW Mobility Number(s). Supported services Call Forwarding Selective Selective Call Rejection/Acceptance BroadWorks Anywhere Custom Ringback User Executive/Executive-Assistant Priority Alert Call Notify Pre-alerting Announcement Find-me/Follow-me #BC14 BROADSOFT CONNECTIONS 2014 PAGE 9

10 Mobility Selectable SCF Call Anchoring Why? MNO or User only wants business calls on Broadworks. What? Allow a user to dial a FAC code to enable/disable call anchoring and allow the call to continue in the mobile network as a personal call. Allow user to set call anchoring on or off permanently. Mobile Network PSTN Mobile Network PSTN Allow user to disable call anchoring based on TOD Configurable on each Mobile Identity #BC14 BROADSOFT CONNECTIONS 2014 PAGE 10

11 Mobility Multi-Country Enhancements HQ Why? I P SIP SI P I P Allow multi-county/multi-mno deployments HLR SCF 1 SS 7 MSC 2G/3G CS core MGC/F I P MGC/F SCF 2 SS 7 MSC 2G/3G CS core HLR What? SCF in each country/mno Per-Country Number normalization Per Mobile identity association with specific SCF 2G/3G Mobile 2G/3G Mobile IMRN pool association with specific SCF #BC14 BROADSOFT CONNECTIONS 2014 PAGE 11

12 Personal Assistant Colleague Calls my business # Jim McGonigle is in a meeting until today at 2PM. To be transferred to an attendant press 2. Otherwise press 3 or stay on the line to leave a message. Personal Assistant x Jim (In a Meeting) Call is blocked and caller gets choice to leave VM or transfer to my attendant. Spouse Calls my business # Personal Assistant Jim (In a Meeting) Personal assistant is bypassed for select calling numbers Friend Calls my personal # Personal Assistant Jim (In a Meeting) Personal assistant is bypassed for select called numbers Goal is to reduce the number of calls and voice messages #BC14 BROADSOFT CONNECTIONS 2014 PAGE 12

13 Personal Assistant User Service User Service assignable to all real users Provides an enhanced Do Not Disturb functionality Personal Assistant provides a number of selections for user configuration in addition to None (Off) Each selection allows An announcement that will be played to the caller including the personal name and the end time if configured Provides an optional ability to allow caller to transfer to attendant A date/time for the selection to expire VIP List Each Personal Assistant has a VIP list that will allow callers on that list to bypass the Personal Assistant An entry may be a phone number, extension and can include the use of wildcards #BC14 BROADSOFT CONNECTIONS 2014 PAGE 13

14 Personal Assistant User Experience BTBC used to control selection for personal assistant (Xsi) Voice Portal used to select also Web Portal or other portals (OCI) Receptionist should show Personal Assistant Status Predefined Presence In a Meeting Out for Lunch On Vacation Out of the Office Temporarily Out Gone for the day On a Business trip At training Unavailable #BC14 BROADSOFT CONNECTIONS 2014 PAGE 14

15 Business Trunking Large PBX Support The feature simplifies the provisioning requirements on BroadWorks for supporting Large PBXs. Allows BroadWorks to support PBX with one enterprise trunk user instance The feature provides a new user service (Route List) that is functional when assigned to enterprise trunk users. The service allows DN ranges to be assigned. All requests to/from the PBX that map to the enterprise trunk user DN or any DN within the route list service will use the enterprise trunk user instance to process originating/terminating services. Provides basic PBX routing functionality, no overlay services are supported. #BC14 BROADSOFT CONNECTIONS 2014 PAGE 15

16 Business Trunking Enterprise Capacity Management Allows the Enterprise Admin to control the number of calls that are routed through an enterprise trunk. The Enterprise Admin can now enable or disable capacity management on the enterprise trunk. At system upgrade the capacity management is disabled. When enabled, a capacity can be assigned to the enterprise trunk up to the maximum capacity for the enterprise. Once this capacity is reached, no further calls can be originated or terminated to the enterprise trunk. An alarm is issued when a call is blocked due to ET capacity. The CDR is updated when a call is blocked due to ET capacity #BC14 BROADSOFT CONNECTIONS 2014 PAGE 16

17 WRS WebRTC Enhanced to support registrations from WebRTC client Allows WebRTC clients to receive calls Enables WebRTC to WebRTC calls Client APIs enhanced to support these applications #BC14 BROADSOFT CONNECTIONS 2014 PAGE 17

18 Network Function Manager (NFM) Capabilities The NFM provides a generic platform that provides a number of capabilities to enhance BroadWorks management and orchestration NFM-based capabilities are seen to include Node License Management (Release 21) Automated Node Orchestration Elasticity Manager Fault/Alarm Management and Performance Metrics Centralized Configuration Management Centralized Patch Management Centralized User Management Centralized Troubleshooting #BC14 BROADSOFT CONNECTIONS 2014 PAGE 18

19 Network Function Manager (NFM) Node License Management (NLM) A centralized NLM function which distributes and controls licenses to nodes without tying them to a physical machine BroadWorks provided licenses are loaded on the NFM NLM function BroadWorks nodes are mapped to licenses Licenses are automatically pushed to BroadWorks nodes MS1 inventory license signature MS AS Xsp NS license store license signature license signature Node License Manager AS1 Xsp1 license signature license signature license signature license signature NS1 license signature #BC14 BROADSOFT CONNECTIONS 2014 PAGE 19

20 Service Enhancements Terminate Alerting when Rejected Allows alerting to be terminated when a user rejects a call from a Primary or SCA endpoint Why? Users typically have multiple devices at the same location (desk phone, BC, mobile) Today, all the devices ring and individually need to be told to stop ringing What? Enhancement allows the user to reject a call on their phone and all the other endpoints will stop alerting Configurable behavior #BC14 BROADSOFT CONNECTIONS 2014 PAGE 20

21 Service Enhancements Miscellaneous Allow FAC Codes to be disabled on a per user/per group MP3 Support for Voice Messaging Recorded voice messages can be in the mp3 format Query Find-me/Follow-me numbers at system level Call Center marking data from external systems AoC Manage tariff changes from the OCS MRF Redundancy for Call Recording/N-Way COLP information support for PBX users on Business Trunking NS Split Upgrade #BC14 BROADSOFT CONNECTIONS 2014 PAGE 21

22 24 Month Major Release Cycle Fewer major releases Better quality Better support Next Major Release will be in Q Aligns with current frequency of upgrades in the field Does not change N-2 maintenance and support model Release 21 will now have 6 years of support Release Original EOM New EOM 19/19sp1 12/31/ /31/ /20sp1 12/31/ /31/ /21sp1 12/31/ /31/2020 #BC14 BROADSOFT CONNECTIONS 2014 PAGE 22