Training Description For UC&C HUAWEI ENTERPRISE ICT SOLUTIONS A BETTER WAY. Training Description For UC&C. Issue 1.0.

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1 Training Description For UC&C Issue 1.0 Date Copyright Huawei Page 1 of 290

2 CONTENTS CONTENTS Training Solution Huawei espace U19XX/SoftCo Voice System Training Path Huawei AR G3 Voice System Training Path Huawei espace UC1.1(U19XX&OUC300/1000/3000/10000) System Training Path Huawei espace UC2.0(U29XX/UC2.0) System Training Path Large-scale Enterprise (U29XX Gateway) Contact Center Training Path Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Training Path VC Product Training Path (ViewPoint/TelePresence) Huawei espace IVS system Training Path Required Training Courses Training Courses Description Fundamental of VoIP Technology Fundamental of VoIP Technology (Fast-Track) Huawei espace U19XX/SoftCo Voice System Installation and Commissioning Huawei espace U19XX/SoftCo Voice System Basic Configuration and Operation Huawei espace U19XX/SoftCo Voice System Advanced Configuration and Operation Huawei espace U19XX/SoftCo Voice System Troubleshooting Huawei espace U19XX/SoftCo Voice System Operation and Maintenance (Fast-Track) Huawei AR G3 Voice System Installation and Commissioning Huawei AR G3 Voice System Basic Configuration and Operation Huawei AR G3 Voice System Advanced Configuration and Operation Huawei AR G3 Voice System Maintenance and Troubleshooting Huawei AR G3 Voice System Operation and Maintenance (Fast-Track) Huawei espace UC1.1 System Installation and Commissioning Huawei espace UC1.1 System Basic Configuration and Operation Huawei espace UC1.1 System Advanced Configuration and Operation Huawei espace UC1.1 System Troubleshooting Huawei espace UC1.1 System Operation and Maintenance (Fast-Track) Huawei espace UC2.0 System Installation and Commissioning Huawei espace UC2.0 System Basic Configuration and Operation Huawei espace UC2.0 System Advanced Configuration and Operation Huawei espace UC2.0 System Troubleshooting Huawei U29XX All in One Solution Huawei espace UC2.0 System Operation and Maintenance (Fast-Track) Huawei espace U19XX/SoftCo Voice System Design Huawei AR G3 Voice System Design Copyright Huawei Page 2 of 290

3 Huawei espace UC1.1 System Design Huawei espace UC2.0 System Design(Small and Medium-sized Enterprise: U29XX All in One Solution) Huawei espace UC2.0 System Design Huawei espace UC(U19XX/AR G3/UC1.1/UC2.0) Voice System Design (Fast-Track) Enterprise Contact Center Fundamental Enterprise Contact Center Routing Policy Enterprise Contact Center Advanced Routing Policy Enterprise Contact Center IVR Process and Intelligent Routing Development Enterprise Contact Center Outbound Technology Enterprise Contact Center Multimedia Technology Large-scale Enterprise (U29XX Gateway) Contact Center Management and Monitoring Large-scale Enterprise (U29XX Gateway) Voice Contact Center Service Introduction, Configuration and Operation Large-scale Enterprise (U29XX Gateway) Outbound Contact Center Service Introduction, Configuration and Operation Large-scale Enterprise (U29XX Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation (Including Voice Contact Center Service Introduction, Configuration and Operation) Large-scale Enterprise (U29XX Gateway) Contact Center Installation and Commissioning Large-scale Enterprise (U29XX Gateway) Contact Center Troubleshooting Large-scale Enterprise (U29XX Gateway) Contact Center Agent Operation Large-scale Enterprise (U29XX Gateway) espace Contact Center Solution Deployment(Fast-Track) Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Management and Monitoring Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Voice Contact Center Service Introduction, Configuration and Operation Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Outbound Contact Center Service Introduction, Configuration and Operation Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation (Including Voice Contact Center Service Introduction, Configuration and Operation) Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Installation and Commissioning Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Trouble shooting Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Agent Operation Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) espace Contact Copyright Huawei Page 3 of 290

4 Center Solution Deployment(Fast-Track) Large-scale Enterprise (U29XX Gateway) Contact Center Design Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Design VTM Solution Design Cloud Contact Center Solution Design Video Conference System(9000 Series HD Terminal/MCU/SMC) Technology Fundamental TelePresence(TP) and RoomPrecense(RP) Series Technology Fundamental H.323 and SIP Protocol Video Conference Record Solution ITV Solution Series HD Terminal Operation and Maintenance Video Conference System(9000 Series HD Terminal/MCU/SMC1.0) Operation and Maintenance Video Conference System(9000 Series HD Terminal/MCU/SMC2.0) Operation and Maintenance Video Conference System(9000 Series HD Terminal/MCU/SMC) Advanced Features Operation and Maintenance TP/RP Series Product Operation and Maintenance UGW9500 Gateway Operation and Maintenance MC850/851 Media Phone Operation and Maintenance Video Conference System(9000 Series HD Terminal/MCU/SMC) Operation and Maintenance (Fast-Track) ViewPoint Video Conference System Planning and Design Huawei espace IVS system installation and commissioning Training Huawei espace IVS system primary daily operation and maintenance training Huawei espace IVS system configuration and advanced maintenance training Copyright Huawei Page 4 of 290

5 1.1 Training Solution Plan & Design Implement & Operate Improve Planning and Design Training Operation and Maintenance Training Advanced Technology Training XXX Design Training Xd XXX Product Installation and Commissioning Training Xd XXX Advanced Technology Training Xd XXX Product Basic Operation and Maintenance Training Xd XXX Product Operation and Maintenance Training (Including the Basic O/M Training) Xd Fast-Track XXX Product Operation and Maintenance Training (Fast-Track) Xd Technology Fundamentals Training XXX Technology Fundamentals Xd Fast-Track XXX Technology Fundamentals (Fast-Track) Xd Copyright Huawei Page 5 of 290

6 1.1.1 Huawei espace U19XX/SoftCo Voice System Training Path Plan & Design Implement & Operate Improve Operation and Maintenance Training Operation and Maintenance Training Advanced Technology Training Huawei espace U19XX/SoftCo Voice System Design Fast-Track 4d Huawei espace UC (U19XX/AR G3/UC1.1/UC2.0) Voice System Design (Fast-Track) 3d Huawei espace U19XX/SoftCo Voice System Installation and Commissioning 3d Huawei espace U19XX/SoftCo Voice System Basic Configuration and Operation 5d Huawei espace U19XX/SoftCo Voice System Advanced Configuration and Operation (including Basic Configuration and Operation) 8d Huawei espace U19XX/SoftCo Voice System Maintenance and Troubleshooting 1d Fast-Track Huawei espace U19XX/SoftCo Voice System Operation and Maintenance (Fast-Track) 3d Fast-Track Technology Fundamentals Training Fundamental of VoIP Technology 5d Fundamental of VoIP Technology (Fast-Track) 3d Elective Guide: Programs in this path are prepared for training projects using U19XX/SoftCo voice system. Electing by customer: System Designer/System Maintainer/Installation engineer are corresponding to System Design/Configuration and Operation/Installation and Commissioning. Customers with related technology background are recommended to elect Operation and Maintenance Training (Fast-Track) Copyright Huawei Page 6 of 290

7 1.1.2 Huawei AR G3 Voice System Training Path Plan & Design Implement & Operate Improve Operation and Maintenance Training Operation and Maintenance Training Advanced Technology Training Huawei AR G3 Voice System Design 3d Huawei AR G3 Voice System Installation and Commissioning 2d Fast-Track Huawei espace UC (U19XX/AR G3/UC1.1/UC2.0) Voice System Design (Fast-Track) 3d Huawei AR G3 Voice System Basic Configuration and Operation 3d Huawei AR G3 Voice System Advanced Configuration and Operation (including Basic Configuration and Operation) 5d Huawei AR G3 Voice System Maintenance and Troubleshooting 1d Fast-Track Huawei AR G3 Voice System Operation and Maintenance (Fast-Track) 4d Fast-Track Technology Fundamentals Training Fundamental of VoIP Technology 5d Fundamental of VoIP Technology (Fast-Track) 3d Elective Guide: Programs in this path are prepared for training projects using AR G3 voice system. Electing by customer: System Designer/System Maintainer/Installation engineer are corresponding to System Design/Configuration and Operation/Installation and Commissioning. Customers with related technology background are recommended to elect Operation and Maintenance Training (Fast-Track) Copyright Huawei Page 7 of 290

8 1.1.3 Huawei espace UC1.1(U19XX&OUC300/1000/3000/10000) System Training Path Plan & Design Implement & Operate Improve Operation and Maintenance Training Operation and Maintenance Training Advanced Technology Training Huawei espace UC1.1 System Design 3d Huawei espace UC1.1 System Installation and Commissioning 5d Fast-Track Huawei espace UC (U19XX/AR G3/UC1.1/UC2.0) Voice System Design (Fast-Track) 3d Huawei espace UC1.1 System Basic Configuration and Operation 5d Huawei espace UC1.1 System Advanced Configuration and Operation (including Basic Configuration and Operation) 7d Huawei espace UC1.1 System Troubleshooting 1d Fast-Track Huawei espace UC1.1 System Operation and Maintenance (Fast-Track) 5d Technology Fundamentals Training Fundamental of VoIP Technology 5d Fast-Track Fundamental of VoIP Technology (Fast-Track) 3d Elective Guide: Programs in this path are prepared for training projects using UC1.1 system. Electing by customer: System Designer/System Maintainer/Installation engineer are corresponding to System Design/Configuration and Operation/Installation and Commissioning. Customers with related technology background are recommended to elect Operation and Maintenance Training (Fast-Track) Copyright Huawei Page 8 of 290

9 1.1.4 Huawei espace UC2.0(U29XX/UC2.0) System Training Path Plan & Design Implement & Operate Improve Operation and Maintenance Training Operation and Maintenance Training Advanced Technology Training Huawei espace UC2.0 System Design (Small and Medium-sized Enterprise: U29XX All in One Solution) 1d Huawei espace UC2.0 System Design ( 大 型 企 业 ) 4d Fast-Track Huawei espace UC (U19XX/AR G3/UC1.1/UC2.0) Voice System Design (Fast-Track) 3d Huawei espace UC2.0 System Installation and Commissioning Huawei espace UC2.0 System Basic Configuration and Operation 5d 7d Huawei espace UC2.0 System Advanced Configuration and Operation (including Basic Configuration and Operation) 10d Huawei espace UC2.0 System Troubleshooting 1d Huawei espace U29XX All in One Solution 4d Fast-Track Huawei espace UC2.0 System Operation and Maintenance (Fast-Track) 5d Technology Fundamentals Training Fundamental of VoIP Technology 5d Fast-Track Fundamental of VoIP Technology (Fast-Track) 3d Elective Guide: Programs in this path are prepared for training projects using UC2.0 system. Electing by customer: System Designer/System Maintainer/Installation engineer are corresponding to System Design/Configuration and Operation/Installation and Commissioning. Customers with related technology background are recommended to elect Operation and Maintenance Training (Fast-Track) Copyright Huawei Page 9 of 290

10 1.1.5 Large-scale Enterprise (U29XX Gateway) Contact Center Training Path Plan & Design Implement & Operate Improve Planning and Design Training Large-scale Enterprise (U29XX Gateway) Contact Center Design 2d VTM Solution Design Cloud Contact Center Design 3d 3d Operation and Maintenance Training Large-scale Enterprise (U29XX Gateway) Contact Center Management and Monitoring 3d Large-scale Enterprise (U29XX Gateway) Voice Contact Center Service Introduction, Configuration and Operation 5d Large-scale Enterprise (U29XX Gateway) Outbound Contact Center Service Introduction, Configuration and Operation 5d Large-scale Enterprise (U29XX Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation (Including Voice Contact Center Service Introduction, Configuration and Operation) 7d Advanced Technology Training Enterprise Contact Center Advanced Routing Policy 2d Enterprise Contact Center IVR Process and Intelligent Routing Development 3d Enterprise Contact Center Outbound Technology Enterprise Contact Center Multimedia Technology 1d 2d Technology Fundamentals Training Enterprise Contact Center Fundamental Large-scale Enterprise (U29XX Gateway) Contact Center Installation and Commissioning 5d Large-scale Enterprise (U29XX d Gateway) Contact Center Troubleshooting 2d Large-scale Enterprise (U29XX d Gateway) Contact Center Agent Operation 1d d Fast-Track Large-scale Enterprise (U29XX Gateway) espace Contact Center Solution Deployment (Fast-Track) 3d (Fast-Track) 2d Enterprise Contact Center Routing Policy 2d Elective-Guide: Programs in this path are prepared for training projects using U29XX access gateway. Electing by Scenario: The main scenarios are Voice Contact Center/Outbound Contact Center/Multimedia Contact Center. Electing by customer: Manager/System Maintainer/Installation engineer are corresponding to Management and Monitoring/Service introduction, configuration and operation/installation and Commissioning. Customers with related technology background are recommended to elect Contact Center Certification Training Copyright Huawei Page 10 of 290

11 (Fast-Track) Copyright Huawei Page 11 of 290

12 1.1.6 Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Training Path Plan & Design Implement & Operate Improve Planning and Design Training Operation and Maintenance Training Advanced Technology Training Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Design 2d VTM Solution Design Cloud Contact Center Design 3d 3d Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Management and Monitoring 3d Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Voice Contact Center Service Introduction, Configuration and Operation 5d Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Outbound Contact Center Service Introduction, Configuration and Operation 5d Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation (Including Voice Contact Center Service Introduction, Configuration and Operation 7d Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Installation and Commissioning 5d Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Troubleshooting 2d Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Agent Operation 1d Fast-Track Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) espace Contact Center Solution Deployment (Fast-Track) 3d Enterprise Contact Center Advanced Routing Policy 2d Enterprise Contact Center IVR Process and Intelligent Routing Development 3d Enterprise Contact Center Outbound Technology Enterprise Contact Center Multimedia Technology 1d 2d Technology Fundamentals Training Enterprise Contact Center Fundamental 2d Enterprise Contact Center Routing Policy 2d Elective-Guide: Programs in this path are prepared for training projects using U29XX access gateway. Electing by Scenario: The main scenarios are Voice Contact Center/Outbound Contact Center/Multimedia Contact Center. Electing by customer: Manager/System Maintainer/Installation engineer are corresponding to Management and Copyright Huawei Page 12 of 290

13 Monitoring/Service introduction, configuration and operation/installation and Commissioning. Customers with related technology background are recommended to elect Contact Center Certification Training (Fast-Track) Copyright Huawei Page 13 of 290

14 1.1.7 VC Product Training Path (ViewPoint/TelePresence) Plan & Design Implement & Operate Improve Planning and Design Training Operation and Maintenance Training Advanced Technology Training ViewPoint Video Conference System Planning and Design 2d 9000 Series HD Terminal Operation and Maintenance 1d H.323 and SIP Protocol 2d Video Conference System(9000 Series HD Terminal/MCU/ SMC1.0) Operation and Maintenance 5d Video Conference Record Solution 1d Video Conference System(9000 Series HD Terminal/MCU/ SMC2.0) Operation and Maintenance 5d ITV Solution 2d Video Conference System(9000 Series HD Terminal/MCU/SMC) Advanced Features Operation and Maintenance 5d TP/RP Series Product Operation and Maintenance 2d UGW9500 Gateway Operation and Maintenance 1d MC850/851 Media Phone Operation and Maintenance 1d Fast-Track Video Conference System(9000 Series HD Terminal/MCU/SMC) Operation and Maintenance (Fast-Track) 2d Technology Fundamentals Training Video Conference System(9000 Series HD Terminal/MCU/SMC) Technology Fundamental 2d TelePresence(TP) and RoomPrecense(RP) Series Technology Fundamental 1d Elective Guide The Operation and Maintenance Training is designed for general audiences. The Fast-Track Training is designed for the audiences of relevant technical background Copyright Huawei Page 14 of 290

15 1.1.8 Huawei espace IVS system Training Path Plan & Design Implement & Operate Improve Planning and Design Training Operation and Maintenance Training Advanced Technology Training Huawei espace IVS system installation and commissioning 2d Huawei espace IVS system primary daily operation and maintenance 3d Huawei espace IVS system configuration and advanced maintenance 3d Fast -Track Technology Fundamentals Training Elective-Guide: Programs in this path are prepared for training projects using Huawei espace IVS system. Electing by customer: Manager/System Maintainer/Installation engineer are corresponding to Management and Monitoring/Service introduction, configuration and operation/installation and Commissioning Copyright Huawei Page 15 of 290

16 1.2 Required Training Courses Enterprise UC&C Training Courses are designed as follows: Training Courses Fundamental of VoIP Technology Training Courses Level Duration (working days) Class Size Fundamental of VoIP Technology Ⅱ 5 6 ~ 12 Fundamental of VoIP Technology (Fast-Track) Ⅱ 3 6 ~ 12 Huawei espace U19XX/SoftCo Voice System Training Courses Huawei espace U19XX/SoftCo Voice System Installation and Commissioning Ⅱ 3 6 ~ 12 Huawei espace U19XX/SoftCo Voice System Basic Configuration and Operation Ⅱ 5 6 ~ 12 Huawei espace U19XX/SoftCo Voice System Advanced Configuration and Operation (including Basic Ⅲ 8 6 ~ 12 Configuration and Operation) Huawei espace U19XX/SoftCo Voice System Troubleshooting Ⅲ 1 6 ~ 12 Huawei espace U19XX/SoftCo Voice Operation and Maintenance (Fast-Track) Ⅱ 3 6 ~ 12 Huawei AR G3 Voice System Training Courses Huawei AR G3 Voice System Installation and Commissioning Ⅱ 2 6 ~ 12 Huawei AR G3 Voice System Basic Configuration and Operation Ⅱ 3 6 ~ 12 Huawei AR G3 Voice System Advanced Configuration and Operation (including Basic Configuration and Ⅲ 5 6 ~ 12 Operation) Huawei AR G3 Voice System Maintenance and Troubleshooting Ⅲ 1 6 ~ 12 Huawei AR G3 Voice System Operation and Maintenance (Fast-Track) Ⅱ 4 6 ~ 12 Huawei espace UC1.1(U19XX&UC300/1000/3000/10000) System Training Courses Huawei espace UC1.1 System Installation and Commissioning Ⅱ 5 6 ~ 12 Huawei espace UC1.1 System Basic Configuration and Operation Ⅱ 5 6 ~ 12 Huawei espace UC1.1 System Advanced Configuration and Operation (including Basic Configuration and Ⅲ 7 6 ~ 12 Operation) Huawei espace UC1.1 System Troubleshooting Ⅲ 1 6 ~ 12 Huawei espace UC1.1 System Operation and Maintenance (Fast-Track) Ⅱ 5 6 ~ 12 Huawei espace UC2.0(U29XX/UC2.0) System Training Courses Huawei espace UC2.0 System Installation and Commissioning Ⅱ 5 6 ~ 12 Huawei espace UC2.0 System Basic Configuration and Operation Ⅱ 7 6 ~ 12 Huawei espace UC2.0 System Advanced Configuration and Operation (including Basic Configuration and Ⅲ 10 6 ~ 12 Operation) Huawei espace UC2.0 System Troubleshooting Ⅲ 1 6 ~ Copyright Huawei Page 16 of 290

17 Huawei espace U29XX All in One Solution Ⅲ 4 6 ~ 12 Huawei espace UC2.0 System Operation and Maintenance (Fast-Track) Ⅱ 5 6 ~ 12 UC Planning and Design Training Courses Huawei espace U19XX/SoftCo Voice System Design Ⅲ 4 6 ~ 12 Huawei AR G3 Voice System Design Ⅲ 1 6 ~ 12 Huawei espace UC1.1 System Design Ⅲ 3 6 ~ 12 Huawei espace UC2.0 System Design(Small and Medium-sized Enterprise: U29XX All in One Solution) Ⅲ 1 6 ~ 12 Huawei espace UC2.0 System Design Ⅲ 4 6 ~ 12 Huawei espace UC (U19XX/AR G3/UC1.1/UC2.0) Voice System Design (Fast-Track) Ⅲ 3 6 ~ 12 CC Technology Fundamental Principles Training Courses Enterprise Contact Center Fundamental Ⅱ 2 6 ~ 12 Enterprise Contact Center Routing Policy Ⅱ 2 6 ~ 12 CC Advanced Technology Training Courses Enterprise Contact Center Advanced Routing Policy Ⅲ 2 6 ~ 12 Enterprise Contact Center IVR Process and Intelligent Routing Development Ⅲ 3 6 ~ 12 Enterprise Contact Center Outbound Technology Ⅲ 1 6 ~ 12 Enterprise Contact Center Multimedia Technology Ⅲ 2 6 ~ 12 CC Large-scale Enterprise (U29XX Gateway) Operation and Maintenance Training Large-scale Enterprise (U29XX Gateway)Contact Center Management and Monitoring Ⅱ 3 6 ~ 12 Large-scale Enterprise (U29XX Gateway) Voice Contact Center Service Introduction, Configuration and Operation Ⅱ 5 6 ~ 12 Large-scale Enterprise (U29XX Gateway) Outbound Contact Center Service Introduction, Configuration and Ⅱ 5 6 ~ 12 Operation Large-scale Enterprise (U29XX Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation (Including Contact Center Service Introduction, Ⅱ 7 6 ~ 12 Configuration and Operation) Large-scale Enterprise (U29XX Gateway) Contact Center Installation and Commissioning Ⅱ 5 6 ~ 12 Large-scale Enterprise (U29XX Gateway) Contact Center Troubleshooting Ⅲ 2 6 ~ 12 Large-scale Enterprise (U29XX Gateway) Contact Center Agent Operation Ⅰ 1 6 ~ 12 Large-scale Enterprise (U29XX Gateway) espace Contact Center Solution Deployment (Fast-Track) Ⅱ 3 6 ~ 12 CC Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Operation and Maintenance Training Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Management and Monitoring Ⅱ 3 6 ~ 12 Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Voice Contact Center Service Introduction, Ⅱ 5 6 ~ 12 Configuration and Operation Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Outbound Contact Center Service Introduction, Ⅱ 5 6 ~ 12 Configuration and Operation Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation (Including Voice Contact Ⅱ 7 6 ~ Copyright Huawei Page 17 of 290

18 Center Service Introduction, Configuration and Operation) Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Installation and Commissioning Ⅱ 5 6 ~ 12 Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Troubleshooting Ⅲ 2 6 ~ 12 Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Agent Operation Ⅰ 1 6 ~ 12 Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) espace Contact Center Solution Ⅱ 3 6 ~ 12 Deployment(Fast-Track) CC Enterprise Network Design Training Courses Large-scale Enterprise (U29XX Gateway) Contact Center Design Ⅲ 2 6 ~ 12 Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Design Ⅲ 2 6 ~ 12 VTM Solution Design Ⅲ 3 6 ~ 12 Cloud Contact Center Solution Design Ⅲ 3 6 ~ 12 VC Technology Fundamental Principles Training Courses Video Conference System(9000 Series HD Terminal/MCU/SMC) Technology Fundamental TelePresence(TP) and RoomPrecense(RP) Series Technology Fundamental VC Advanced Technology Training Courses Ⅱ 2 6 ~ 12 Ⅱ 1 6 ~ 12 H.323 and SIP Protocol Ⅲ 2 6 ~ 12 VC Operation and Maintenance Training Courses 9000 Series HD Terminal Operation and Maintenance Ⅱ 1 6 ~ 12 Video Conference System(9000 Series HD Terminal/MCU/SMC1.0) Operation and Maintenance Ⅱ 5 6 ~ 12 Video Conference System(9000 Series HD Terminal/MCU/SMC2.0) Operation and Maintenance Ⅱ 5 6 ~ 12 Video Conference System(9000 Series HD Terminal/MCU/SMC) Advanced Features Operation and Ⅲ 5 6 ~ 12 Maintenance TP/RP Series Product Operation and Maintenance Ⅲ 2 6 ~ 12 Video Conference System(9000 Series HD Terminal/MCU/SMC) Operation and Maintenance Ⅱ 2 6 ~ 12 (Fast-Track) VC Planning and Design Training Courses ViewPoint Video Conference System Planning and Design Ⅲ 2 6 ~ 12 Huawei espace IVS system operation and maintenance Training Courses Huawei espace IVS system installation and commissioning Training Ⅱ 2 6 ~ 12 Huawei espace IVS system primary daily operation and maintenance training Ⅱ 3 6 ~ 12 Huawei espace IVS system configuration and advanced maintenance training Ⅲ 3 6 ~ 12 Level Description: Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course Copyright Huawei Page 18 of 290

19 1.3 Training Courses Description Fundamental of VoIP Technology Training Path TDM and VoIP Network OUC01 Lecture 1d MGCP/H.248 Protocol OUC02 Lecture, Hands-on exercise 1d H.323 Protocol OUC03 Lecture, Hands-on exercise 1d SIP Protocol OUC04 Lecture, Hands-on exercise 1d QoS Technology OUC06 Lecture, Hands-on exercise Target Audience 1d VoIP engineer Prerequisites A general familiarity with PC operation system A general familiarity with network knowledge A general familiarity with communication theory Objectives On completion of this program, the participants will be able to: Describe development history of telephone network Describe traditional TDM network architecture Describe the integration between TDM and VoIP network Understand VoIP network architecture Understand VoIP network principle Describe MGCP/H.248 protocol Understand the MGCP/H.248 protocol architecture, messages and application Describe H.323 protocol Copyright Huawei Page 19 of 290

20 Understand the H.323 protocol architecture, messages and application Describe SIP protocol Understand the SIP protocol architecture, messages and application Describe the reasons cause to voice quality in the VoIP network Understand QoS technology principle Describe QoS technology application scenarios Content TDM Network History Telephone TDM Network Development TDM Network Introduction TDM Network TDM Network Architecture TDM Network Components TDM Pros And Cons TDM Network Signals Signals Overview TDM Network Signals VoIP Network VoIP Network History VoIP Network Components VoIP Network Pros and Cons VoIP Network Protocols MGCP And H.248 Overview MGCP And H.248 Introduction MGCP And H.248 Protocol Overview MGCP Protocol MGCP Protocol Architecture MGCP Protocol Messages MGCP Protocol Practice H.248 Protocol H.248 Protocol H.248 Protocol Messages H.248 Protocol Practice MGCP And H.248 MGCP And H.248 Relations MGCP and H.248 Comparison H.323 Concepts H.323 Protocol History H.323 Protocol Overview H.323 Protocol H.323 Protocol Architecture Copyright Huawei Page 20 of 290

21 Duration H.323 Protocol Component Functions H.323 Protocol Messages H.323 Protocol Practice H.323 Call Flow H.323 Call Flow H.323 Fast Call Flow SIP Concepts SIP Protocol History SIP Protocol Overview SIP Protocol SIP Protocol Architecture SIP Protocol Componenent Functions SIP Protocol Messages SIP Protocol Practice SIP Call Flow SIP Call Flow QoS Overview Ideal Voice Network Introduction QoS History QoS Concepts QoS Model QoS Technology Classification Marking Traffic Policing Congestion Avoidance Congestion Management Traffic Shaping HQoS Technology HQoS Technology QoS Scenario QoS Practice 5 working day, including hands-on exercise 2 working day Class Size Min 6, Max Copyright Huawei Page 21 of 290

22 1.3.2 Fundamental of VoIP Technology (Fast-Track) Training Path TDM and VoIP Network OUC01 Lecture 1d VoIP Protocol OUC02 Lecture, Hands-on exercise 1d QoS Technology OUC05 Target Audience Lecture, Hands-on exercise 1d VoIP engineer Prerequisites A general familiarity with PC operation system A general familiarity with network knowledge A general familiarity with communication theory Objectives On completion of this program, the participants will be able to: Describe development history of telephone network Describe traditional TDM network architecture Describe the integration between TDM and VoIP network Understand VoIP network architecture Understand VoIP network principle Describe MGCP/H.248 protocol Understand the MGCP/H.248 protocol architecture and application Describe H.323 protocol Understand the H.323 protocol architecture and application Describe SIP protocol Understand the SIP protocol architecture and application Describe the reasons cause to voice quality in the VoIP network Understand QoS technology principle Describe QoS technology application scenarios Content TDM Network History Telephone TDM Network Development TDM Network Introduction Copyright Huawei Page 22 of 290

23 TDM Network TDM Network Architecture TDM Network Components TDM Pros And Cons TDM Network Signals Signals Overview TDM Network Signals VoIP Network VoIP Network History VoIP Network Components VoIP Network Pros and Cons VoIP Network Protocols VoIP Protocol VoIP Protocol History VoIP Protocol Overview MGCP/H.248 Protocol MGCP/H.248 Protocol Architecture MGCP/H.248 Protocol Components Functions MGCP/H.248 Protocol Messages MGCP/H.248 Protocol Practice H.323 Protocol H.323 Protocol Architecture H.323 Protocol Components Functions H.323 Protocol Messages H.323 Protocol Practice SIP Protocol SIP Protocol Architecture SIP Protocol Components Functions SIP Protocol Messages SIP Protocol Practice Call Flow MGCP/H.248 Call Flow H.323 Call Flow SIP Call Flow QoS Overview Ideal Voice Network Introduction QoS History QoS Concepts QoS Model QoS Technology Classification Copyright Huawei Page 23 of 290

24 Duration Marking Traffic Policing Congestion Avoidance Congestion Management Traffic Shaping HQoS Technology HQoS Technology QoS Scenario QoS Practice 3 working day, including hands-on exercise 1 working day Class Size Min 6, Max Copyright Huawei Page 24 of 290

25 1.3.3 Huawei espace U19XX/SoftCo Voice System Installation and Commissioning Training Path U19XX/SoftCo System Introduction OUC11 Lecture 0.5d U19XX/SoftCo System Installation and Commissioning OUC12 Lecture, Hands-on exercise 0.5d EGW Introduction OUC51 Lecture 0.5d IAD Introduction and Installation OUC61 Lecture, Hands-on exercise 0.5d IP Phone Installation, Upgrade and Configuration OUC71 Lecture, Hands-on exercise 0.5d espace EMS System Introduction and Installation OUC91 Lecture, Hands-on exercise 0.5d Target Audience Installers and Commissioning Staffs Prerequisites A general familiarity with PC operation system A general familiarity with network knowledge A general familiarity with communication theory A general familiarity with VoIP knowledge Objectives On completion of this program, the participants will be able to: Describe the U19XX/SoftCo system composition Describe the U19XX/SoftCo system function Describe the classification of U19XX/SoftCo system Perform the installation and commissioning of U19XX/SoftCo system Copyright Huawei Page 25 of 290

26 Describe the EGW system function Describe the classification of EGW system Perform the installation and commissioning of EGW system Describe the IAD function Describe the classification of IAD Perform the installation of IAD system Describe the IP phone function Describe the classification of IP phone Perform the installation and commissioning of IP phone Describe the espace EMS system function Describe the classification of espace EMS system Perform the installation and commissioning of espace EMS system Content U19XX/SoftCo System Positioning Product Positioning Product Highlight U19XX/SoftCo System Application Scenario Centralized Networking Scenario Distributed Networking Scenario Capacity Expansion Scenario (Only For U1910) U19XX/SoftCo System Product Architecture Shelf Board U19XX/SoftCo System Functions and Features Basic Voice Services Supplementary Services Advanced Services Voice Conference Automatic Switchboard Service CDR Intelligent Routing Security U19XX/SoftCo System Management and Maintenance Methods LMT Management System CLI Management Mode U19XX/SoftCo System Technical Specifications Physical Specifications Performance and Capacity Ports and Protocols U19XX/SoftCo System Hardware Installation Hardware Installation Procedure Hardware Installation Preparation Copyright Huawei Page 26 of 290

27 Installing U19XX/SoftCo U19XX/SoftCo System Software Installation Logining into U19XX/SoftCo System for the First Time Installing LMT Updating U19XX/SoftCo System Software Version Loading the License File U19XX/SoftCo System Commissioning System Hardware State Checking and Configuration System Parameters Commissioning System Original Data Loading (Optional) Basic Subscriber Call Setting EGW Product Introduction Product Positioning and Highlights Application Scenarios Product Structure Features and Functions Operation Guide and Maintenance Technical Specification EGW Installation Checking the Installation Environment Preparing Installation Tools Installing EGW Connecting EGW Cables Power on and Checking the Indicators IAD Product Introduction Product Description Features and Functions Product Types Appearance, Ports and Indicators Boards and Cables Technical Specification Local regeneration Local Switch and Power-Off/Network Interruption Survival IAD Installation Installation Tools Introduction Connecting cables cascading IP phone Introduction IP phone and Traditional phone Functions Classification Copyright Huawei Page 27 of 290

28 Duration IP phone Installation and Configuration IP phone Installation IP phone Configuring Modes Automatic configuration Web Configuration Local Configuration IP phone Upgrade Auto/Manual Upgrade Unified Upgrade EMS Overview EMS System Positioning EMS Managed Objects EMS Features EMS Reliability EMS Technical Specification EMS System Structure EMS System Architecture EMS System Configuration EMS External Interfaces EMS Functions and Features NE Access NE Management Topology Management Fault Management Performance Management Security Management Log Management Message Tracing Northbound Interface EMS Installation EMS Installation scenarios Introduction Installing System (Linux) Installing System (Windows) EMS Commissioning Checking EMS Installation 3 working day, including hands-on exercise 1 working day Class Size Min 6, Max Copyright Huawei Page 28 of 290

29 1.3.4 Huawei espace U19XX/SoftCo Voice System Basic Configuration and Operation Training Path U19XX/SoftCo System Introduction OUC11 Lecture 0.5d U19XX/SoftCo System Configuration OUC13 Lecture, Hands-on exercise 1d EGW Introduction OUC51 Lecture 0.5d EGW Configuration and Maintenance OUC52 Lecture, Hands-on exercise 0.5d IAD Introduction and Installation OUC61 Lecture, Hands-on exercise 0.5d IAD Configuration and Maintenance OUC6 2 Lecture, Hands-on exercise 0.5d IP Phone Installation, Upgrade and Configuration OUC71 Lecture, Hands-on exercise 0.5d espace EMS System Introduction and Installation OUC91 Lecture, Hands-on exercise 0.5d Copyright Huawei Page 29 of 290

30 espace EMS System Configuration and Maintenance OUC92 Lecture, Hands-on exercise 0.5d Target Audience Operators and Maintainers Prerequisites A general familiarity with PC operation system A general familiarity with network knowledge A general familiarity with communication theory A general familiarity with VoIP knowledge A general familiarity with U19XX/SoftCo voice system Objectives On completion of this program, the participants will be able to: Describe the U19XX/SoftCo system composition Describe the U19XX/SoftCo system function Describe the classification of U19XX/SoftCo system Perform U19XX/SoftCo system configuration Describe the EGW system function Describe the classification of EGW system Describe EGW system hardware architecture Perform EGW system installation and configuration Describe the IAD function Describe the classification of IAD Describe IAD hardware architecture Perform IAD installation and configuration Describe IP phone classification and function Describe IP phone installation, upgrade and Configuration Describe the espace EMS system function Describe the classification of espace EMS system Perform espace EMS system installation Perform espace EMS system configuration and maintenance Content U19XX/SoftCo System Positioning Product Positioning Product Highlight U19XX/SoftCo System Application Scenario Centralized Networking Scenario Distributed Networking Scenario Capacity Expansion Scenario (Only For U1910) U19XX/SoftCo System Product Architecture Shelf Board Copyright Huawei Page 30 of 290

31 U19XX/SoftCo System Functions and Features Basic Voice Services Supplementary Services Advanced Services Voice Conference Automatic Switchboard Service CDR Intelligent Routing Security U19XX/SoftCo System Management and Maintenance Methods LMT Management System CLI Management Mode U19XX/SoftCo System Technical Specifications Physical Specifications Performance and Capacity Ports and Protocols U19XX/SoftCo System Glossary Prefix, Office Route, Office Route Selection Code, Trunk U19XX/SoftCo System Configuration Basis LMT and CLI System Information Configuration Managing Device Passwords Configuration Procedure Introduction U19XX/SoftCo System User Data Configuration POTS Users(Optional) SIP Users U19XX/SoftCo System Trunk Data Configuration Office Route Configuration Trunk Configuration Signaling Configuration U19XX/SoftCo System Basic Services Configuration Call Services Configuration Callback Services Configuration Pickup Services Configuration EGW Product Introduction Product Positioning and Highlights Application Scenarios Product Structure Features and Functions Operation Guide and Maintenance Technical Specification Copyright Huawei Page 31 of 290

32 EGW Installation Checking the Installation Environment Preparing Installation Tools Installing EGW Connecting EGW Cables Power on and Checking the Indicators EGW Quick Configuration TWO Modes UC Mode Common Mode EGW Feature UC Mode Common Mode EGW Diagnosis Enabling the Debug Log Configuring Traffic Mirroring Black Box Files Coredump Files EGW Maintenance Alarm and Security Logs EGW State Backup and Recovery Security Maintenance EGW Troubleshooting Troubleshooting Process Voice-Specific Faults IAD Product Introduction Product Description Features and Functions Product Types Appearance, Ports and Indicators Boards and Cables Technical Specification Local regeneration Local Switch and Power-Off/Network Interruption Survival IAD Installation Installation Tools Introduction Connecting cables cascading IAD Configuration IAD Configuration Modes Copyright Huawei Page 32 of 290

33 Automatic Configuration Web Configuration CLI IAD Basic Maintenance IAD Login Accounts Backup and Recovery Backing up Data Loading Data Controlling the Terminal Information Upgrading IAD Software Rebooting IAD Security Maintenance IAD Security Overview Application Layer Security System Layer Security Network Layer Security Management Layer Security IP phone Introduction IP phone and Traditional phone Functions Classification IP phone Installation and Configuration IP phone Installation IP phone Configuring Modes Automatic configuration Web Configuration Local Configuration IP phone Upgrade Auto/Manual Upgrade Unified Upgrade EMS Overview EMS System Positioning EMS Managed Objects EMS Features EMS Reliability EMS Technical Specification EMS System Structure EMS System Architecture EMS System Configuration EMS External Interfaces EMS Functions and Features Copyright Huawei Page 33 of 290

34 NE Access NE Management Topology Management Fault Management Performance Management Security Management Log Management Message Tracing Northbound Interface EMS Installation EMS Installation scenarios Introduction Installing System (Linux) Installing System (Windows) EMS Commissioning Checking EMS Installation EMS NE Configuration EMS Commissioning Overview UC NE Access Creating a Network Topology Alarm Management Performance Management Security Parameters Commissioning Northbound Interfaces Non-UC NE Configuration EMS Security Hardening Configuration Windows Linux EMS System Management Logining in EMS Starting/Turning off EMS Managing EMS Server Managing EMS Database Managing Logs EMS GDR Maintenance EMS Maintenance Maintenance Aims Daily Maintenance Weekly Maintenance Monthly Maintenance Backup and Recovery Security Maintenance Copyright Huawei Page 34 of 290

35 Duration 5 working day, including hands-on exercise 2 working day Class Size Min 6, Max Copyright Huawei Page 35 of 290

36 1.3.5 Huawei espace U19XX/SoftCo Voice System Advanced Configuration and Operation Training Path U19XX/SoftCo System Introduction OUC11 Lecture 0.5d U19XX/SoftCo System Configuration OUC13 Lecture, Hands-on exercise 1d U19XX/SoftCo System Advanced Configuration OUC14 Lecture, Hands-on exercise 1.5d U19XX/SoftCo System Maintenance OUC15 Lecture, Hands-on exercise 0.5d EGW Introduction OUC51 Lecture 0.5d EGW Configuration and Maintenance OUC52 Lecture, Hands-on exercise 0.5d IAD Introduction and Installation OUC61 Lecture, Hands-on exercise 0.5d IAD Configuration and Maintenance OUC62 Lecture, Hands-on exercise 0.5d IP Phone Installation, Upgrade and Configuration OUC71 Lecture, Hands-on exercise 0.5d QoS Technology OUC06 Lecture, Hands-on exercise 1d espace EMS System Introduction and Installation OUC91 Lecture, Hands-on exercise 0.5d Copyright Huawei Page 36 of 290

37 espace EMS System Configuration and Maintenance OUC92 Lecture, Hands-on exercise 0.5d Target Audience Operators and Maintainers Prerequisites A general familiarity with PC operation system A general familiarity with network knowledge A general familiarity with communication theory A general familiarity with VoIP knowledge Objectives On completion of this program, the participants will be able to: Describe the U19XX/SoftCo system composition Describe the U19XX/SoftCo system function Describe the classification of U19XX/SoftCo system Perform U19XX/SoftCo system configuration Perform U19XX/SoftCo system feature configuration Perform U19XX/SoftCo system advanced service configuration Perform U19XX/SoftCo system maintenance Describe the EGW system function Describe the classification of EGW system Describe EGW system hardware architecture Perform EGW system installation and configuration Describe the IAD function Describe the classification of IAD Describe IAD hardware architecture Perform IAD installation and configuration Describe IP phone classification and function Describe IP phone installation, upgrade and Configuration Describe the espace EMS system function Describe the classification of espace EMS system Perform espace EMS system installation Perform espace EMS system configuration and maintenance Content U19XX/SoftCo System Positioning Product Positioning Product Highlight U19XX/SoftCo System Application Scenario Centralized Networking Scenario Distributed Networking Scenario Capacity Expansion Scenario (Only For U1910) U19XX/SoftCo System Product Architecture Shelf Board U19XX/SoftCo System Functions and Features Copyright Huawei Page 37 of 290

38 Basic Voice Services Supplementary Services Advanced Services Voice Conference Automatic Switchboard Service CDR Intelligent Routing Security U19XX/SoftCo System Management and Maintenance Methods LMT Management System CLI Management Mode U19XX/SoftCo System Technical Specifications Physical Specifications Performance and Capacity Ports and Protocols U19XX/SoftCo System Glossary Prefix, Office Route, Office Route Selection Code, Trunk U19XX/SoftCo System Configuration Basis LMT and CLI System Information Configuration Managing Device Passwords Configuration Procedure Introduction U19XX/SoftCo System User Data Configuration POTS Users(Optional) SIP Users U19XX/SoftCo System Trunk Data Configuration Office Route Configuration Trunk Configuration Signaling Configuration U19XX/SoftCo System Basic Services Configuration Call Services Configuration Callback Services Configuration Pickup Services Configuration U19XX/SoftCo System Automatic Switchboard Configuration Configuration Automatic Switchboard Customization Voice File Editing VU Scripts Running VU Command Lines U19XX/SoftCo System Number Conversion Mode Configuration Number Change Long Number and Short Number Copyright Huawei Page 38 of 290

39 Number Mapping U19XX/SoftCo System Intelligent Routing Configuration Rerouting Time-Based Routing Routing Based on Charging Rate Routing Based on Load Balancing Routing Based on Load Percentage Routing Based on the User Right Level Routing Based on Trunk Link Balance U19XX/SoftCo System Call Restriction Policies Configuration Trunk-based Call Restriction User Right Configuration Multi-Level Right Call Restriction Reanalysis Prefix Call Restriction Blacklist and Whitelist Call Restriction VoIP Domain Call Restriction Full-CDR-Pool Call Restriction Outgoing Call Rights for a Calling Number Prefix U19XX/SoftCo System Maintenance Maintenance Item List Checking Indicators System Security Maintenance Backing Up and Restoring Data U19XX/SoftCo System Emergency Maintenance Host Device Breakdown Board Breakdown Global Service Congestion Partial Service Congestion Typical Emergency Cases Resetting Boards Rebooting the System EGW Product Introduction Product Positioning and Highlights Application Scenarios Product Structure Features and Functions Operation Guide and Maintenance Technical Specification EGW Installation Checking the Installation Environment Preparing Installation Tools Copyright Huawei Page 39 of 290

40 Installing EGW Connecting EGW Cables Power on and Checking the Indicators EGW Quick Configuration TWO Modes UC Mode Common Mode EGW Feature UC Mode Common Mode EGW Diagnosis Enabling the Debug Log Configuring Traffic Mirroring Black Box Files Coredump Files EGW Maintenance Alarm and Security Logs EGW State Backup and Recovery Security Maintenance EGW Troubleshooting Troubleshooting Process Voice-Specific Faults IAD Product Introduction Product Description Features and Functions Product Types Appearance, Ports and Indicators Boards and Cables Technical Specification Local regeneration Local Switch and Power-Off/Network Interruption Survival IAD Installation Installation Tools Introduction Connecting cables cascading IAD Configuration IAD Configuration Modes Automatic Configuration Web Configuration CLI Copyright Huawei Page 40 of 290

41 IAD Basic Maintenance IAD Login Accounts Backup and Recovery Backing up Data Loading Data Controlling the Terminal Information Upgrading IAD Software Rebooting IAD Security Maintenance IAD Security Overview Application Layer Security System Layer Security Network Layer Security Management Layer Security IP phone Introduction IP phone and Traditional phone Functions Classification IP phone Installation and Configuration IP phone Installation IP phone Configuring Modes Automatic configuration Web Configuration Local Configuration IP phone Upgrade Auto/Manual Upgrade Unified Upgrade QoS Overview Ideal Voice Network Introduction QoS History QoS Concepts QoS Model QoS Technology Classification Marking Traffic Policing Congestion Avoidance Congestion Management Traffic Shaping HQoS Technology HQoS Technology Copyright Huawei Page 41 of 290

42 EMS Overview EMS System Positioning EMS Managed Objects EMS Features EMS Reliability EMS Technical Specification EMS System Structure EMS System Architecture EMS System Configuration EMS External Interfaces EMS Functions and Features NE Access NE Management Topology Management Fault Management Performance Management Security Management Log Management Message Tracing Northbound Interface EMS Installation EMS Installation scenarios Introduction Installing System (Linux) Installing System (Windows) EMS Commissioning Checking EMS Installation EMS NE Configuration EMS Commissioning Overview UC NE Access Creating a Network Topology Alarm Management Performance Management Security Parameters Commissioning Northbound Interfaces Non-UC NE Configuration EMS Security Hardening Configuration Windows Linux EMS System Management Logining in EMS Starting/Turning off EMS Copyright Huawei Page 42 of 290