CLAIMS BUREAU USA Since 1956

CLAIMS BUREAU USA Since 1956 The Claims Professionals

We provide insurers professional, cost effective and timely investigation which assists them in making informed claims decisions. Our thorough and targeted investigation provides insight into the claimant s activities and often uncovers information which contributes to successful claims resolution. Our surveillance is creative, flexible and dynamic. Our efforts consistently surpass industry standards and afford insurers the opportunity to resolve claims in a favorable manner. Claims Bureau USA backs every investigation with a customer service ethic that is second to none. Our dedicated staff of experienced professionals conduct every investigation expeditiously, diligently and with integrity. Claims Bureau USA is licensed, bonded and fully insured.

Nationwide Coverage Since 1956, Claims Bureau USA has grown steadily and offers local rates on a nationwide level. Our growth has been fueled by client referrals and unparalleled customer service. All investigations are conducted by licensed company employees who are knowledgeable of applicable laws and requirements. Claims Bureau USA does not utilize subcontractors, or function as a vendor management company. Nationwide Coverage Experienced Management Employee Investigators We Get Results Coast-To-Coast Claims Bureau USA offers its services 24 hours a day, seven days a week, including coverage in Puerto Rico. We do not charge an additional premium for evening or weekend investigations. Every investigation is supervised by a manager with years of experience.

INVESTIGATIVE SERVICES We are a full service company and are confident that we can fulfill all of your investigative needs. We offer in-depth investigations for all lines of insurance. LIFE AND HEALTH INVESTIGATIVE SERVICES Activities Checks Asset Checks/Overpayments Background Investigation Beneficiary Interviews Claimant Home Interviews Court Records, Research & Retrieval Employment Interviews Gym Canvass Investigative Surveillance Hospital Canvass Locate Beneficiaries Medical Records Retrieval Neighborhood Canvass Pharmacy Canvass Script Checks Police, Fire & EMS Reports Statements - Recorded & Signed Work Trac Sports Trac ADMINISTRATIVE SERVICES Online/Fax/Email Referrals Electronic Reporting Quality Video Stills Video Options: CD-ROM/DVD Embedded Video Links Daily Updates Electronic Invoicing & Payments PDF Enclosures P

INVESTIGATIVE SERVICES We are a full service company and are co dent that we can ll all of your investigative needs. We in-depth investigations for all lines of insurance. PROPERTY & CASUALTY INVESTIGATIVE SERVICES Accident Scene Investigation Activities Checks Asset Checks Attorney-Represented Interviews Background Investigation Witness Interviews Claimant Interviews Court Records, Research & Retrieval Employment Interviews Garaging & Residency Gym Canvass Sports Trac Work Trac Household Motor Vehicle Checks Hospital Canvass Investigative Surveillance Medical Records Retrieval Neighborhood Canvass Pharmacy Canvass Police, Fire & EMS Reports Statements - Recorded & Signed Scarring, Residence & Vehicle Photos ADMINISTRATIVE SERVICES Online/Fax/Email Referrals Electronic Reporting Quality Video Stills Video Options: CD-ROM/DVD/VHS Embedded Video Links Daily Updates Electronic Invoicing & Payments PDF Enclosures

INVESTIGATIVE SERVICES We are a full service company and are confident that we can fulfill all of your investigative needs. We offer in-depth investigations for all lines of insurance. WorkTrac - SportsTrac WorkTrac Uncovers employment without the costly expense of surveillance Explores current, past, and future employment Also includes positions paid under the table SportsTrac It is common for most claimants to not give up on their sports and recreational activities following an injury Uncovers sports, hobbies, and recreational activities Any continued or future activity since the date of loss/disability Targets activities for optimal surveillance results

INVESTIGATIVE SERVICES We are a full service company and are confident that we can fulfill all of your investigative needs. We offer in-depth investigations for all lines of insurance. Social Media Investigations Thorough documentation of all social media postings and/or social net working profiles for the claimant including but not limited to: Facebook, Twitter, Instagram, Google +, LinkedIn, etc, FourSquare, Bebo, Hi5, etc. Metadata photo analysis Social Media Trac Search engine assessments using all known usernames, aliases, Thorough checks and documentation of all types of social media activity addresses, employment companies, etc. sites Thorough checks and documentat Reviews of top social networking such as Facebook, Twitter, Instagram Thorough checks and documentation of all types of social media activity Reviews of top social networking s Reviews of top social networking sitessocial such asmedia Facebook, TracTwitter, Instagram, FourSquare, Search engine assessment using known usernames and aliases Linked-In, Google+ Linked-In, Google+ Metadata photo analysis of all types Social Search engine and aliases Thorough checks and documentation of social media activity using k Search engine assessment Media Trac assessment using known usernames Metadata photo analysis Reviews of top social networking sites such as Facebook, Instagram, FourSq MetadataTwitter, photo analysis Social Media Monitoring Thorough checks and documentation of all types of social media activity Linked-In, Google+ Reviews of top social networking sites such as Facebook, Instagram, FourSquare, Twitter, Continued monitoring of known profiles atmonitoring regularly Social Mediaand Search engine assessment using known usernames aliases scheduled intervals (d Linked-In, Google+ Continued Continued monitoring of known profiles at weekly, regularly scheduled monitoring of known profiles at regularly scheduled etc) intervals (daily, monthly, Metadata Search engine assessment using known usernames andphoto aliases analysis etc) Continued monitoring etc.) Useful in tailoring surveillance around subjects known activityof known p intervals (daily, weekly, monthly, Metadata photo analysis around subjects known activity Useful in tailoring surveillance Linked-In, Google+ etc) Useful in tailoring surveillance aro Useful in tailoring surveillance timing around Continued monitoring of knownsubjects profiles atknown regularly activities, scheduled intervals (daily, wee Continued monitoring of known profiles at regularly scheduled intervals (daily, weekly, monthly, etc)and more accurate results etc) therefore ensuring faster Useful in tailoring Useful in tailoring surveillance around subjects known activity surveillance around subjects known activity *Unsure of where to put the graphic! Also, was wondering if the cost of the insertsto will drastically *Unsure where put the graphic! Also, was wondering if the cost of the inserts P.O. Box 2936 Woburn, MA 01888 Telof800-651-0460 Fax 800-651-0496 change due to the addition of the colors? change due to the addition of the colors? *Using the old format, the only changes we would like to make at the bottom are instead of, for more *Using the old format, the only changes we would like to make at the bottom are

Experience Matters Our work product is a reflection of our fifty-plus years of industry experience. Our high standards ensure that every investigator complies with our clients' policies and procedures. Our quality control process begins at referral intake. We ensure that all referral objectives are clearly defined before assignment to a field investigator. Investigations are closely monitored to ensure the field staff are meeting all assigned criteria. Every report is reviewed at multiple levels to ensure it meets our high quality standards for accuracy and readability.