SALARIES BENCHMARK FOR SUCCESS

SALARIES BENCHMARK FOR SUCCESS Ireland Salary Guide 2013-2014 Contents Accountancy & Finance 2 Banking 28 Construction & Property 38 Financial Services 62 Human Resources 66 Insurance 70 Information Technology 76 Office Support 84 hays.ie

ACCOUNTANCY & FINANCE MULTINATIONALS AND THE BIG FOUR FUEL GROWTH Over the past year the accounting and finance industry suffered as the uncertainty across the Eurozone contributed to a nervous environment. However, the increasing stabilisation globally is already having a positive effect. The multinational companies are still leading the way in the accounting and finance sector as they seek to expand further in Ireland. Multilingual finance jobs are in high demand in the Part Qualified, AR/AP areas. Candidates with German, Dutch and the Nordic languages are particularly sought after. Domestic companies are beginning to show signs of activity, with property management companies looking to fill senior finance roles. Hays has been placing candidates in the pharmaceutical, IT and retail industries as they continue to show signs of bouncing back. There has been an encouraging increase in the amount of permanent jobs advertised in 2013. The multinational organisations are responsible for the vast majority. There is a lot of activity in the temporary market with interim positions and maternity contracts widespread. The Big Four firms are continuing to roll out impressive recruitment drives as they seek to snap up the best newly graduated accounting talent. Further down the scale the smaller accounting firms are finding it difficult to operate in a world where spending is cut on a regular basis. Having said this, there are signs that firms outside of the Big Four are beginning to recover from a period of inactivity. The public sector will continue to struggle as the Government looks to sell off some of its assets and other semi-state bodies will tighten their operations as a result. Salaries will remain steady. Accountants leaving the Big Four will be able to command a higher salary as smaller firms look to capitalise on their experience. There is also a noticeable trend of former Big Four accountants returning to Ireland from Australia having spent 2-3 years gaining industry experience. In general, supply is still outstripping demand. 2 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 3

ACCOUNTANCY & FINANCE COMMERCE & INDUSTRY Accounts Clerks and Support Staff General Accounts Assistant Experienced Assistant Accountant Trial Balance Bookkeeper Final Accounts Bookkeeper Payroll Clerk Greater Dublin Area 25,000-28,000 27,000 27,000-33,000 30,000 28,000-35,000 30,000 33,000-38,000 35,000 28,000-38,000 35,000 Cork & 21,000-26,000 25,000 25,000-30,000 28,000 27,000-32,000 29,000 29,000-35,000 32,000 25,000-30,000 27,500 Limerick and the Mid-West 18,000-23,000 22,000 22,000-28,000 25,000 25,000-32,000 27,000 26,000-34,000 30,000 20,000-28,000 24,000 Galway, Midlands & West 18,000-23,000 22,000 22,000-28,000 25,000 25,000-32,000 27,000 26,000-34,000 30,000 20,000-28,000 24,000 National average 24,000 27,000 28,250 31,750 27,625 Payroll Supervisor Large/Multinational Senior Payroll Manager Large/Multinational Range Typical Range Typical Greater Dublin Area 35,000-50,000 45,000 50,000-70,000 60,000 Cork & 35,000-45,000 40,000 45,000-65,000 57,000 Limerick and the Mid-West 35,000-45,000 40,000 45,000-65,000 55,000 Galway, Midlands & West 35,000-45,000 40,000 45,000-65,000 55,000 National average 41,250 56,750 Credit Control Credit Control Clerk Credit Controller, 5 years experience Senior Credit Manager Multinational Credit Manager Greater Dublin Area 25,000-30,000 28,000 32,000-40,000 36,000 40,000-55,000 47,000 60,000-80,000 70,000 Cork & 22,000-28,000 25,000 30,000-40,000 35,000 40,000-50,000 45,000 50,000-70,000 63,000 Limerick and the Mid-West 20,000-28,000 24,000 25,000-35,000 30,000 30,000-45,000 40,000 40,000-55,000 50,000 Galway, Midlands & West 20,000-28,000 24,000 25,000-35,000 30,000 30,000-45,000 40,000 40,000-55,000 50,000 National average 25,250 32,750 43,000 58,250 4 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 5

ACCOUNTANCY & FINANCE COMMERCE & INDUSTRY AP Multinational AP Specialist, 0-2 years experience AP Specialist with languages, 0-2 years experience AP Specialist, 2-5 years experience AP Specialist with languages, 2-5 years experience AP Supervisor Greater Dublin Area 25,000-30,000 28,000 25,000-30,000 28,000 28,000-32,000 30,000 30,000-35,000 32,000 40,000-55,000 47,000 Cork & 23,000-26,000 26,000 25,000-30,000 27,000 25,000-32,000 30,000 28,000-34,000 31,000 40,000-55,000 46,000 Limerick and the Mid-West 22,000-26,000 24,000 23,000-28,000 26,000 25,000-32,000 29,000 26,000-34,000 30,000 40,000-50,000 45,000 Galway, Midlands & West 22,000-26,000 24,000 23,000-28,000 26,000 25,000-32,000 29,000 26,000-34,000 30,000 40,000-50,000 45,000 National average 25,500 26,750 29,500 30,750 45,750 AR Multinational AR Specialist, 0-2 years experience AR Specialist with languages, 0-2 years experience AR Specialist, 2-5 years experience AR Specialist with languages, 2-5 years experience AR Supervisor Greater Dublin Area 25,000-30,000 28,000 25,000-30,000 28,000 30,000-35,000 32,000 33,000-38,000 35,000 40,000-55,000 47,000 Cork & 23,000-28,000 26,000 25,000-30,000 27,000 28,000-34,000 32,000 28,000-38,000 34,000 40,000-50,000 46,000 Limerick and the Mid-West 22,000-26,000 24,000 24,000-28,000 26,000 26,000-32,000 30,000 27,000-35,000 31,000 40,000-50,000 45,000 Galway, Midlands & West 22,000-26,000 24,000 24,000-28,000 26,000 26,000-32,000 30,000 27,000-35,000 31,000 40,000-50,000 45,000 National average 25,500 26,750 31,000 32,750 45,750 Part Qualified Accountants ACCA/CIMA Trainee, 6 months experience ACCA Certificate/ CIMA Managerial level ACCA Professional/ CIMA Strategic level Range Typical Range Typical Range Typical Greater Dublin Area 20,000-28,000 25,000 30,000-35,000 32,000 33,000-38,000 35,000 Cork & 18,000-24,000 20,000 25,000-28,000 26,000 28,000-34,000 30,000 Limerick and the Mid-West 17,000-22,000 20,000 21,000-27,000 25,000 26,000-34,000 30,000 Galway, Midlands & West 17,000-22,000 20,000 21,000-27,000 25,000 26,000-34,000 30,000 National average 21,250 27,000 31,250 6 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 7

ACCOUNTANCY & FINANCE COMMERCE & INDUSTRY IATI Studying and Qualified IATI passed Foundation IATI passed Intermediate IATI Qualified, 3+ years experience Range Typical Range Typical Range Typical Greater Dublin Area 25,000-27,000 26,000 26,000-28,000 27,000 28,000-35,000 32,000 Cork & 20,000-23,000 22,000 22,000-26,000 24,000 25,000-30,000 28,000 Limerick and the Mid-West 17,000-21,000 19,000 21,000-24,000 22,000 23,000-28,000 25,000 Galway, Midlands & West 17,000-21,000 19,000 21,000-24,000 22,000 23,000-28,000 25,000 National average 21,500 23,750 27,500 Qualified Accountants Newly Qualified Qualified with an EU language Financial/Management Accountant, 2 years PQE Financial/Management Accountant, 5+ years PQE Internal Auditor, Newly Qualified Greater Dublin Area 40,000-50,000 45,000 45,000-60,000 50,000 50,000-60,000 55,000 55,000-70,000 60,000 40,000-50,000 50,000 Cork & 35,000-45,000 41,000 40,000-55,000 46,000 42,000-55,000 47,000 50,000-57,000 53,000 40,000-48,000 42,000 Limerick and the Mid-West 35,000-43,000 40,000 40,000-55,000 45,000 42,000-50,000 45,000 45,000-58,000 52,000 35,000-45,000 40,000 Galway, Midlands & West 35,000-43,000 40,000 40,000-55,000 45,000 42,000-50,000 45,000 45,000-58,000 52,000 35,000-45,000 40,000 National average 41,500 46,500 48,000 54,250 43,000 Internal Audit Manager Financial Analyst, 2 years PQE Systems Accountant Range Typical Range Typical Range Typical Greater Dublin Area 55,000-70,000 65,000 50,000-60,000 55,000 50,000-60,000 55,000 Cork & 55,000-65,000 60,000 42,000-55,000 47,000 45,000-60,000 52,000 Limerick and the Mid-West 45,000-60,000 55,000 42,000-52,000 46,000 45,000-60,000 50,000 Galway, Midlands & West 45,000-60,000 55,000 42,000-52,000 46,000 45,000-60,000 50,000 National average 58,750 48,500 51,750 8 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 9

ACCOUNTANCY & FINANCE COMMERCE & INDUSTRY Senior Appointments Finance Manager EMEA Financial Controller EMEA Finance Director EMEA Range Typical Range Typical Range Typical Range Typical Range Typical National (EMEA) 70,000-80,000 75,000 75,000-90,000 85,000 100,000+ 130,000 Financial Controller (Turnover < 30m) Financial Controller (Turnover 30-99m) Financial Controller (Turnover 100m+) Range Typical Range Typical Range Typical Greater Dublin Area 60,000-75,000 65,000 70,000-80,000 75,000 75,000-90,000 85,000 Cork & 55,000-70,000 60,000 70,000-80,000 73,000 75,000-90,000 80,000 Limerick and the Mid-West 40,000-60,000 50,000 55,000-75,000 65,000 65,000-85,000 75,000 Galway, Midlands & West 40,000-60,000 50,000 55,000-75,000 65,000 65,000-85,000 75,000 National average 56,250 69,500 78,750 Financial Director/CFO (Turnover < 30m) Financial Director/CFO (Turnover 30-99m) Financial Director/CFO (Turnover 100m+) Range Typical Range Typical Range Typical Range Typical Range Typical Greater Dublin Area 80,000-90,000 85,000 90,000-120,000 100,000 120,000-150,000 130,000 Cork & 65,000-85,000 75,000 80,000-100,000 90,000 110,000-140,000 125,000 Limerick and the Mid-West 60,000-75,000 65,000 75,000-100,000 85,000 90,000-120,000 105,000 Galway, Midlands & West 60,000-75,000 65,000 75,000-100,000 85,000 90,000-120,000 105,000 National average 72,500 90,000 116,250 10 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 11

ACCOUNTANCY & FINANCE FINANCIAL SERVICES Entry-level and Part Qualified Accountants Graduate entering training Part Qualified, 1-2 years experience Part Qualified, 2-3 years experience Range Typical Range Typical Range Typical Range Typical Range Typical Nationwide 18,000-26,000 24,000 24,000-32,000 28,000 28,000-34,000 32,000 Qualified Accountants Newly Qualified Financial/Management Accountant, 2 years PQE Financial/Management Accountant, 5+ years PQE Team Leader Finance Dept., 3 years PQE Internal Audit Manager Nationwide 45,000-55,000 50,000 50,000-60,000 55,000 55,000-65,000 60,000 55,000-65,000 60,000 55,000-70,000 65,000 Treasury Accountant Regulatory Accountant Re-Insurance Accountant Financial Analyst, 2 years PQE Internal Auditor, Newly Qualified Nationwide 50,000-65,000 55,000 50,000-65,000 60,000 50,000-65,000 60,000 50,000-60,000 55,000 45,000-55,000 50,000 Senior Appointments Financial Controller (Turnover < 30m) Financial Controller (Turnover 30-99m) Financial Controller (Turnover 100m+) Range Typical Range Typical Range Typical Nationwide 60,000-75,000 70,000 65,000-80,000 75,000 70,000-90,000 80,000 Financial Director/CFO (Turnover < 30m) Financial Director/CFO (Turnover 30-99m) Financial Director/CFO (Turnover 100m+) Range Typical Range Typical Range Typical Range Typical Range Typical Nationwide 90,000-110,000 100,000 100,000-120,000 110,000 120,000-150,000 130,000 12 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 13

ACCOUNTANCY & FINANCE PUBLIC PRACTICE IATI Studying and Qualified Passed Foundation, 6 months experience Passed Foundation, 18 months experience Qualified, 3 years experience Range Typical Range Typical Range Typical Greater Dublin Area 18,000-20,000 18,000 20,000-24,000 22,000 26,000-32,000 28,000 Cork & 16,000-18,000 17,000 18,000-22,000 20,000 24,000-28,000 25,000 Limerick and the Mid-West 16,000-18,000 17,000 17,000-22,000 20,000 22,000-28,000 25,000 Galway, Midlands & West 16,000-18,000 17,000 17,000-22,000 20,000 22,000-28,000 25,000 National average 17,250 20,500 25,750 Practice Big 4 Trainee Semi Senior Senior Assistant Manager Manager Greater Dublin Area 18,000-22,000 20,000 25,000-32,000 28,000 35,000-45,000 40,000 43,000-50,000 48,000 55,000-75,000 60,000 Cork & 18,000-22,000 20,000 25,000-28,000 26,000 28,000-34,000 32,000 35,000-45,000 38,000 45,000-55,000 50,000 Limerick and the Mid-West 16,000-20,000 18,000 18,000-25,000 22,500 25,000-35,000 30,000 40,000-45,000 38,000 45,000-60,000 50,000 Galway, Midlands & West 16,000-20,000 18,000 18,000-25,000 22,500 25,000-35,000 30,000 40,000-45,000 38,000 45,000-60,000 50,000 National average 19,000 24,750 33,000 40,500 52,500 Senior Manager Director Range Typical Range Typical Greater Dublin Area 70,000-95,000 85,000 95,000-125,000 110,000 Cork & 55,000-70,000 65,000 75,000-100,000 80,000 Limerick and the Mid-West 60,000-70,000 65,000 75,000-100,000 80,000 Galway, Midlands & West 60,000-70,000 65,000 75,000-100,000 80,000 National average 70,000 87,500 14 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 15

ACCOUNTANCY & FINANCE PUBLIC PRACTICE Corporate Services Qualified Manager Range Typical Range Typical Corp Fin/Transaction Services 35,000-50,000 45,000 60,000-75,000 65,000 Consultancy/CFO Services 40,000-50,000 45,000 60,000-75,000 65,000 Corporate Recovery & Insolvency 45,000-60,000 55,000 60,000-75,000 70,000 Forensics/Litigation 40,000-50,000 45,000 60,000-75,000 65,000 Internal Audit 45,000-55,000 50,000 60,000-75,000 70,000 National average 48,000 67,000 Top 10 Practice Trainee Semi Senior Senior Assistant Manager Manager Greater Dublin Area 18,000-22,000 20,000 24,000-30,000 27,000 35,000-45,000 40,000 40,000-50,000 45,000 55,000-63,000 58,000 Cork & 15,000-20,000 17,000 18,000-22,000 20,000 25,000-32,000 30,000 35,000-45,000 40,000 45,000-55,000 50,000 Limerick and the Mid-West 14,000-16,000 15,000 18,000-22,000 20,000 25,000-32,000 30,000 32,000-38,000 35,000 35,000-45,000 43,000 Galway, Midlands & West 14,000-16,000 15,000 18,000-22,000 20,000 25,000-32,000 30,000 32,000-38,000 35,000 35,000-45,000 43,000 National average 16,750 21,750 32,500 38,750 48,500 Senior Manager/Director Range Typical Greater Dublin Area 65,000-85,000 75,000 Cork & 55,000-70,000 62,000 Limerick and the Mid-West 45,000-65,000 55,000 Galway, Midlands & West 45,000-65,000 55,000 National average 61,750 16 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 17

ACCOUNTANCY & FINANCE PUBLIC PRACTICE Practice other Trainee Semi Senior Senior Manager Greater Dublin Area 14,000-20,000 18,000 22,000-29,000 26,000 30,000-45,000 38,000 45,000-65,000 55,000 Cork & 13,000-18,000 16,000 16,000-24,000 22,000 22,000-28,000 25,000 35,000-50,000 45,000 Limerick and the Mid-West 13,000-16,000 14,500 16,000-21,000 19,000 22,000-26,000 24,000 30,000-45,000 40,000 Galway, Midlands & West 13,000-16,000 14,500 16,000-21,000 19,000 22,000-26,000 24,000 30,000-45,000 40,000 National average 15,750 20,750 27,750 43,750 18 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 19

ACCOUNTANCY & FINANCE TAX Tax in Big 4 Trainee (graduate) Trainee 1-2 years Senior Manager Senior Manager Greater Dublin Area 18,000-22,000 20,000 25,000-32,000 28,000 35,000-45,000 40,000 55,000-70,000 60,000 70,000-85,000 75,000 Cork & 18,000-22,000 18,000 18,000-25,000 22,500 33,000-40,000 37,000 45,000-55,000 54,000 58,000-70,000 64,000 Limerick and the Mid-West 18,000-22,000 18,000 18,000-25,000 22,500 33,000-40,000 37,000 45,000-55,000 50,000 55,000-70,000 62,000 Galway, Midlands & West 18,000-22,000 18,000 18,000-25,000 22,500 33,000-40,000 37,000 45,000-55,000 50,000 55,000-70,000 62,000 National average 18,500 23,875 37,750 53,500 65,750 Director Range Typical Greater Dublin Area 80,000-110,000 100,000 Cork & 75,000-105,000 85,000 Limerick and the Mid-West 75,000-105,000 80,000 Galway, Midlands & West 75,000-105,000 80,000 National average 86,250 Tax in Industry Tax Accountant Tax Manager Tax Director Range Typical Range Typical Range Typical Range Typical Range Typical Greater Dublin Area 40,000-55,000 48,000 65,000-90,000 75,000 90,000-130,000 110,000 Cork & 40,000-48,000 46,000 55,000-70,000 70,000 80,000-100,000 90,000 Limerick and the Mid-West 38,000-47,000 42,000 45,000-70,000 60,000 75,000-110,000 90,000 Galway, Midlands & West 38,000-47,000 42,000 45,000-70,000 60,000 75,000-110,000 90,000 National average 44,500 66,250 95,000 20 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 21

ACCOUNTANCY & FINANCE TAX Tax Medium Trainee (graduate) Trainee 1-2 years Senior Manager Senior Manager Greater Dublin Area 16,000-20,000 18,000 20,000-28,000 25,000 30,000-45,000 38,000 45,000-65,000 52,000 55,000-70,000 62,000 Cork & 16,000-18,000 17,000 18,000-24,000 22,000 25,000-32,000 30,000 40,000-50,000 45,000 50,000-65,000 50,000 Limerick and the Mid-West 16,000-18,000 17,000 18,000-24,000 22,000 25,000-31,000 28,000 35,000-45,000 42,000 45,000-65,000 50,000 Galway, Midlands & West 16,000-18,000 17,000 18,000-24,000 22,000 25,000-31,000 28,000 35,000-45,000 42,000 45,000-65,000 50,000 National average 17,250 22,750 31,000 45,250 53,000 Director Range Typical Greater Dublin Area 80,000-110,000 100,000 Cork & 60,000-80,000 75,000 Limerick and the Mid-West 60,000-80,000 70,000 Galway, Midlands & West 60,000-80,000 70,000 National average 78,750 VAT Industry VAT Accountant VAT Manager Senior VAT Manager Range Typical Range Typical Range Typical Range Typical Range Typical Greater Dublin Area 45,000-65,000 55,000 60,000-80,000 75,000 80,000-100,000 95,000 Cork & 40,000-60,000 50,000 55,000-75,000 70,000 70,000-100,000 85,000 Limerick and the Mid-West 35,000-55,000 45,000 50,000-75,000 65,000 70,000-90,000 80,000 Galway, Midlands & West 35,000-55,000 45,000 50,000-75,000 65,000 70,000-90,000 80,000 National average 48,750 68,750 85,000 22 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 23

ACCOUNTANCY & FINANCE PUBLIC SERVICE & NOT-FOR-PROFIT Accounts Clerks and Support Staff General Accounts Clerk, 1-2 years experience Experienced Ledger Clerk, 2+ years experience Experienced Supervisor Trial Balance Bookkeeper Final Accounts Bookkeeper Nationwide 24,700-31,500 27,100 28,100-36,500 31,800 35,200-45,000 39,900 31,825-40,000 36,100 36,100-45,000 39,900 Payroll Clerk Payroll Supervisor Senior Payroll Manager Range Typical Range Typical Range Typical Nationwide 25,600-34,500 27,930 35,150-47,000 39,000 42,750-58,500 52,500 Credit Control Credit Control Clerk Credit Controller, 5 years experience Senior Credit Manager Range Typical Range Typical Range Typical Nationwide 27,000-34,500 28,500 32,750-44,000 38,000 49,400-65,000 56,000 Experienced Unqualified Accountants Experienced Unqualified Accountant, 3-5 years exp. Experienced Unqualified Accountant, 5-10 years exp. Experienced Unqualified Accountant, 10+ years exp. Range Typical Range Typical Range Typical Nationwide 39,900-47,000 41,800 45,100-58,000 53,000 50,000-67,000 59,000 Part Qualified Accountants ACCA/CIMA Trainee, 6 months experience ACCA Certificate/ CIMA Managerial level ACCA Professional/ CIMA Strategic level Range Typical Range Typical Range Typical Nationwide 24,700-31,500 28,000 29,900-40,000 35,000 38,000-50,500 42,000 24 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 25

ACCOUNTANCY & FINANCE PUBLIC SERVICE & NOT-FOR-PROFIT Qualified Accountants Newly Qualified Financial/Management Accountant, 2 years PQE Financial/Management Accountant, 5+ years PQE Internal Auditor, Newly Qualified Internal Audit Manager Nationwide 47,000-57,000 50,000 51,750-59,000 54,000 57,000-73,000 66,850 47,000-57,000 50,000 61,750-78,000 70,000 Senior Appointments Financial Controller (Turnover < 30m) Financial Controller (Turnover 30-99m) Financial Controller (Turnover 100m+) Range Typical Range Typical Range Typical Nationwide 61,750-78,000 68,500 76,000-95,500 86,500 81,000-125,000 105,000 Financial Director/CFO (Turnover < 30m) Financial Director/CFO (Turnover 30-99m) Financial Director/CFO (Turnover 100m+) Range Typical Range Typical Range Typical Nationwide 76,000-110,000 96,500 81,000-135,000 105,000 99,000-150,000 128,500 26 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 27

BANKING QFA QUALIFICATIONS IN DEMAND The Irish banking industry s recruitment continues to be determined by the hiring activities of the major institutions, which have been considerably affected by the changes in requirements issued by the Central Bank of Ireland back in late 2011. Candidates with QFA qualifications are highly desirable as the introduction of the Minimum Competency Code (MCC) encouraged banks to recognise the correlation between retaining qualified staff and attracting new business. The recruiting landscape in the banking industry has also been altered by the Central Bank s Fitness and Probity Regime, requiring HR and recruitment agencies to take responsibility for hiring candidates who adhere to these regulations. The area of hedge funds is currently brimming with opportunity. Fund accountants and fund administrators are in high demand, especially those with more than one year s experience. This demand allows potential candidates to be more selective in the roles they take and the environments they choose to work in. Candidates with project management and client services experience are particularly sought after, giving them the opportunity to demand a premium of a 5-10 per cent higher salary. There has been a rise in contract staff as institutions continue to reduce their permanent workforce. Whilst on the permanent side, corporate banking has seen a rise in boutique or outsourced firms entering the area of debt management and recovery in the Irish market. This increase should continue throughout 2013 as debt management continues to attract a strong focus. Talent management has become a prominent consideration for banking s HR departments, due to the introduction of the MCC and the Fitness and Probity Regime. Subsequently, internal promotions should increase in the next year. Most movement in the salary scale should occur below 50,000. However, the approach to salary increases may differ across institutions. Ireland is still one of the world s largest fund administration centres and with that comes a workforce highly focused on IT and client relations. Managing this talent effectively will be essential as candidates weigh up the options available to them in the coming year. Banking in Ireland is in a transitional phase, with plenty of opportunities for graduates and skilled professionals alike, especially APA/QFA candidates. This will continue to increase as regulation of the industry moves forward. 28 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 29

BANKING Fund Accounting Fund Accountant, 1-3 years experience Senior Fund Accountant, 3+ years experience Fund Accounting, Team Leader Fund Accounting, Assistant Manager Fund Accounting, Manager Dublin 27,000-32,000 30,000 32,000-38,000 36,000 38,000-48,000 45,000 48,000-58,000 56,000 58,000-70,000 64,000 Cork/Limerick 23,000-25,000 24,000 25,000-35,000 28,000 35,000-45,000 40,000 45,000-55,000 50,000 55,000-70,000 60,000 Fund Accounting, Group Manager Director of Funds Range Typical Range Typical Range Typical Range Typical Range Typical Dublin 75,000-95,000 84,000 115,000-150,000 125,000 Cork/Limerick 70,000-85,000 75,000 85,000-120,000 100,000 Transfer Agency Transfer Agent, 1-3 years experience Senior Transfer Agent, 3-5 years experience Transfer Agency, Team Leader Transfer Agency, Assistant Manager Transfer Agency, Manager Dublin 27,000-32,000 30,000 31,000-37,000 35,000 38,000-45,000 42,000 44,000-55,000 50,000 55,000-60,000 57,000 Cork/Limerick 23,000-25,000 24,000 25,000-35,000 29,000 35,000-45,000 38,000 44,000-55,000 47,000 55,000-65,000 56,000 Transfer Agency, Department Manager Director of Transfer Agency Range Typical Range Typical Range Typical Range Typical Range Typical Dublin 70,000-80,000 77,000 90,000-110,000 100,000 Cork/Limerick 65,000-75,000 70,000 80,000-100,000 90,000 30 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 31

BANKING Trustee Trustee Administrator Senior Trustee Administrator Trustee Supervisor Trustee Manager Equity Analyst Dublin 29,000-35,000 32,000 36,000-45,000 38,000 45,000-55,000 50,000 60,000-74,000 70,000 40,000-50,000 45,000 Cork/Limerick 23,000-25,000 24,000 25,000-32,000 29,000 35,000-45,000 42,000 45,000-65,000 60,000 35,000-44,000 38,000 Senior Equity Analyst Range Typical Range Typical Range Typical Range Typical Dublin 50,000-60,000 55,000 Cork/Limerick 44,000-54,000 52,000 Business Analyst/Project Manager Junior Business Analyst Business Analyst Senior Business Analyst Project Manager Senior Project Manager Nationwide 38,000-42,000 40,000 42,000-55,000 50,000 55,000-65,000 60,000 65,000-85,000 70,000 85,000-115,000 90,000 Client Services Client Services Administrator Client Services Officer Client Services Team Leader Client Services Manager Dublin 28,000-33,000 30,000 36,000-46,000 44,000 46,000-55,000 52,000 60,000-70,000 65,000 Cork/Limerick 25,000-30,000 28,000 30,000-40,000 34,000 40,000-50,000 45,000 32 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 33

BANKING Corporate Secretary Corporate Secretary Administrator Corporate Secretary Senior Corporate Secretary Corporate Secretary Manager Dublin 28,000-32,000 30,000 35,000-45,000 40,000 50,000-65,000 55,000 70,000-90,000 80,000 Cork/Limerick 25,000-30,000 28,000 32,000-42,000 38,000 45,000-60,000 50,000 63,000-82,000 70,000 Corporate Actions Corporate Actions Administrator Senior Corporate Actions Administrator Corporate Actions Team Leader Corporate Actions Manager Custody Administrator Dublin 27,000-32,000 32,000 35,000-40,000 38,000 40,000-45,000 44,000 45,000-60,000 55,000 27,000-31,000 29,000 Cork/Limerick 22,000-24,000 23,000 24,000-28,000 26,000 28,000-35,000 32,000 35,000-45,000 40,000 22,000-24,000 23,000 Senior Custody Administrator Custody Administrator Team Leader Custody Manager Settlements Administrator Senior Settlements Administrator Dublin 31,000-34,000 33,000 35,000-48,000 42,000 50,000-75,000 70,000 27,000-31,000 29,000 32,000-35,000 33,000 Cork/Limerick 24,000-28,000 26,000 30,000-40,000 35,000 45,000-65,000 60,000 22,000-24,000 23,000 24,000-28,000 27,000 Settlements Team Leader Settlements Manager Range Typical Range Typical Dublin 40,000-48,000 45,000 50,000-65,000 60,000 Cork/Limerick 30,000-40,000 35,000 45,000-65,000 58,000 Treasury Treasury Analyst Senior Treasury Analyst Treasury Team Leader Treasury Manager Director of Treasury Dublin 27,000-34,000 32,000 35,000-45,000 40,000 40,000-46,000 44,000 60,000-75,000 70,000 80,000-120,000 110,000 Cork/Limerick 27,000-34,000 32,000 35,000-45,000 40,000 40,000-46,000 44,000 60,000-75,000 70,000 80,000-120,000 110,000 34 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 35

BANKING CORPORATE BANKING Dealing Treasury Dealer Range Typical Dublin 55,000-75,000 60,000 Cork/Limerick 55,000-75,000 60,000 Corporate Loans Corporate Loans Administrator Senior Corporate Loans Administrator Corporate Loans Assistant Manager Corporate Team Lead Manager Corporate Loans Manager Dublin 27,000-32,000 30,000 36,000-44,000 39,000 45,000-55,000 45,000 38,000-45,000 60,000 55,000-65,000 60,000 Cork/Limerick 27,000-32,000 30,000 36,000-44,000 39,000 45,000-55,000 45,000 38,000-45,000 60,000 55,000-65,000 60,000 Credit Analyst Senior Credit Analyst Credit Manager Head of Credit Risk Analyst Dublin 27,000-35,000 32,000 38,000-65,000 58,000 65,000-80,000 70,000 80,000-120,000 90,000 27,000-35,000 35,000 Cork/Limerick 27,000-35,000 32,000 38,000-65,000 58,000 65,000-80,000 70,000 80,000-120,000 90,000 27,000-35,000 35,000 Senior Risk Analyst Risk Manager Head of Risk Mortgage Collections Agent Mortgage Collections Executive Dublin 38,000-60,000 52,000 65,000-80,000 75,000 80,000-120,000 100,000 23,000-32,000 28,000 35,000-40,000 38,000 Cork/Limerick 38,000-60,000 52,000 65,000-80,000 75,000 80,000-120,000 100,000 20,000-28,000 25,000 30,000-35,000 35,000 Mortgage/Credit Underwriters Team Leader Head of Mortgages Range Typical Range Typical Range Typical Dublin 35,000-45,000 40,000 40,000-50,000 45,000 90,000-100,000 95,000 Cork/Limerick 35,000-45,000 40,000 40,000-50,000 45,000 80,000-90,000 85,000 36 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 37

CONSTRUCTION & PROPERTY REA RULING WILL HAVE PROFOUND EFFECT The Supreme Court ruling, which declared Registered Employment Agreements unconstitutional, paves the way for major change in construction employment and salaries. If the consequences of the ruling play out as employers predict, we can expect to see job creation happening on a significant scale. The lower costs as a result of the ruling will mean more competitive tender prices and cheaper prices will encourage businesses to fund more projects and thus create more jobs. There will naturally be concern for existing employees in these sectors. What, if any, will the impact be on their job security and wages? Employees will be protected by their current contractual agreements and only a collective agreement between employers and employees can reduce rates agreed in those contracts. Employees will have concerns that their jobs will be dismissed and new positions created at new, lower market rates. Protection here is in the form of employment legislation, which means that employers cannot simply make a higher paid employee redundant and replace them with a lower paid employee doing exactly the same job. The most likely scenario will see businesses adopt new pay scales to allow them to hire new employees at competitive market rates. Much has happened in the state sector where new entrants are paid on a lower scale than existing employees we can expect to see exactly the same thing play out in the private sector. Even without the effects of the REA there have been areas of growth within construction. Ireland has committed to provide 40 per cent of its electricity through renewable energy, with a particular focus on wind energy. This commitment coupled with other developments in the green energy sector will inevitably create jobs. There is more good news for the pharmaceutical, medical and electronics sectors. They have provided much sought after work for mechanical and electrical contractors, as companies look to expand. In the architectural and civil and structural markets, talented Irish workers continue to move abroad. However, facilities management is experiencing an upturn in activity as it remains very competitive with new players emerging in the Irish market. This market has seen a slight increase in salaries as companies recognise the importance of keeping hold of their qualified staff, while at the same time attracting new talent. NAMA has also been having a positive impact on the Irish property market, releasing finance and working capital to developers to complete unfinished estates and develop land. 38 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 39

CONSTRUCTION & PROPERTY CONSTRUCTION Construction Management Foreman/Site Manager Project Manager Contracts Manager Site Engineers Senior Site Engineers Greater Dublin Area 40,000-50,000 45,000 50,000-60,000 55,000 55,000-65,000 60,000 30,000-40,000 35,000 35,000-45,000 40,000 Cork & 40,000-50,000 45,000 50,000-60,000 55,000 55,000-65,000 60,000 30,000-40,000 35,000 35,000-45,000 40,000 Limerick and the Mid-West 40,000-50,000 45,000 50,000-60,000 55,000 55,000-65,000 60,000 30,000-40,000 35,000 35,000-45,000 40,000 Galway, Midlands & West 40,000-50,000 45,000 50,000-60,000 55,000 55,000-65,000 60,000 30,000-40,000 35,000 35,000-45,000 40,000 National average 45,000 55,000 60,000 35,000 40,000 Finishing Foreperson Greater Dublin Area 40,000-50,000 45,000 Cork & 40,000-50,000 45,000 Limerick and the Mid-West 40,000-50,000 45,000 Galway, Midlands & West 40,000-50,000 45,000 National average 45,000 Commercial Range Typical Range Typical Range Typical Range Typical Range Typical Quantity Surveyor Graduates Intermediate QS, 3-5 years experience Senior Quantity Surveyor Buyers Senior Estimators Greater Dublin Area 24,000-28,000 25,000 30,000-40,000 35,000 45,000-60,000 50,000 30,000-45,000 40,000 45,000-60,000 50,000 Cork & 24,000-28,000 25,000 30,000-40,000 35,000 45,000-60,000 50,000 30,000-45,000 40,000 45,000-60,000 50,000 Limerick and the Mid-West 24,000-28,000 25,000 30,000-40,000 35,000 45,000-60,000 50,000 30,000-45,000 40,000 45,000-60,000 50,000 Galway, Midlands & West 24,000-28,000 25,000 30,000-40,000 35,000 45,000-60,000 50,000 30,000-45,000 40,000 45,000-60,000 50,000 National average 25,000 35,000 50,000 40,000 50,000 40 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 41

CONSTRUCTION & PROPERTY ARCHITECTURE Architects Architect, Part I, no experience Graduate Architect, Part II Architect, Part II, 1-3 years experience Architect, Part III, 5-8 years experience Associate Greater Dublin Area 15,000-18,000 15,000 22,000-26,000 24,000 28,000-35,000 30,000 42,000-50,000 45,000 50,000-60,000 55,000 Cork & 15,000-18,000 15,000 20,000-24,000 20,000 26,000-32,000 28,000 40,000-44,000 40,000 48,000-56,000 52,000 Limerick and the Mid-West 15,000-18,000 15,000 20,000-24,000 20,000 26,000-32,000 28,000 40,000-44,000 40,000 48,000-56,000 52,000 Galway, Midlands & West 15,000-18,000 15,000 20,000-24,000 20,000 26,000-32,000 28,000 40,000-44,000 40,000 48,000-56,000 52,000 National average 15,000 21,000 28,500 41,250 52,750 Partner/Director Range Typical Greater Dublin Area 55,000-85,000 65,000 Cork & 55,000-60,000 55,000 Limerick and the Mid-West 55,000-60,000 55,000 Galway, Midlands & West 55,000-60,000 55,000 National average 57,500 Architectural Technologists Graduate Technologist, Diploma/Degree qualified Junior Technologist, 1-2 years exp., Diploma/Degree qualified Technologist, 3-5 years experience Senior Technologist, 10 years experience Greater Dublin Area 15,000-18,000 15,000 18,000-24,000 20,000 24,000-32,000 30,000 35,000-45,000 40,000 Cork & 15,000-18,000 15,000 18,000-22,000 19,000 24,000-32,000 28,000 35,000-42,000 38,000 Limerick and the Mid-West 15,000-18,000 15,000 18,000-22,000 19,000 24,000-32,000 28,000 35,000-42,000 38,000 Galway, Midlands & West 15,000-18,000 15,000 18,000-22,000 19,000 24,000-32,000 28,000 35,000-42,000 38,000 National average 15,000 19,250 28,500 38,500 42 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 43

CONSTRUCTION & PROPERTY CIVIL/STRUCTURAL ENGINEERING Civil/Structural Engineer Design Graduate Design Engineer, BEng or BSc., 0-2 years experience Design/Project Engineer, 3-5 years experience Senior Design Engineer, 6-10 years experience Associate/Chartered, 10+ years experience Range Typical Greater Dublin Area 20,000-26,000 24,000 26,000-40,000 38,000 40,000-50,000 45,000 50,000-65,000 60,000 Cork & 18,000-24,000 22,000 24,000-38,000 36,000 38,000-48,000 42,000 48,000-58,000 55,000 Limerick and the Mid-West 18,000-24,000 22,000 24,000-38,000 36,000 38,000-48,000 42,000 48,000-58,000 55,000 Galway, Midlands & West 18,000-24,000 22,000 24,000-38,000 36,000 38,000-48,000 42,000 48,000-58,000 55,000 National average 22,500 36,500 42,750 56,250 C&S CAD Technicians CAD Technician, 0-3 years experience CAD Technician, 4-6 years experience Senior CAD Team Leader, 7-10 years experience CAD Manager, 11+ years experience Range Typical Greater Dublin Area 20,000-25,000 23,000 25,000-35,000 30,000 35,000-42,000 40,000 42,000-48,000 45,000 Cork & 18,000-23,000 20,000 23,000-30,000 28,000 30,000-40,000 38,000 40,000-45,000 42,000 Limerick and the Mid-West 18,000-23,000 20,000 23,000-30,000 28,000 30,000-40,000 38,000 40,000-45,000 42,000 Galway, Midlands & West 18,000-23,000 20,000 23,000-30,000 28,000 30,000-40,000 38,000 40,000-45,000 42,000 National average 20,750 28,500 38,500 42,750 Infrastructure Engineers Graduate Engineer, 0-2 years experience Project Engineer, 3-5 years experience Senior Engineer, 6-10 years experience Principal Engineer/Chartered, 11+ years experience Greater Dublin Area 15,000-24,000 20,000 35,000-42,000 40,000 44,000-58,000 50,000 60,000-75,000 65,000 Cork & 15,000-24,000 20,000 35,000-42,000 40,000 42,000-55,000 50,000 60,000-75,000 62,000 Limerick and the Mid-West 15,000-24,000 20,000 35,000-42,000 40,000 42,000-55,000 50,000 60,000-75,000 62,000 Galway, Midlands & West 15,000-24,000 20,000 35,000-42,000 40,000 42,000-55,000 50,000 60,000-75,000 62,000 National average 20,000 40,000 50,000 62,750 44 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 45

CONSTRUCTION & PROPERTY CIVIL/STRUCTURAL ENGINEERING Traffic Engineers Graduate Engineer, 0-2 years experience Project Engineer, 3-5 years experience Senior Engineer, 6-10 years experience Principal Engineer/Chartered, 11+ years experience Associate Engineer/Chartered, 15+ years experience Greater Dublin Area 15,000-24,000 20,000 32,000-45,000 42,000 48,000-55,000 52,000 55,000-65,000 60,000 65,000-80,000 78,000 Cork & 15,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 50,000-60,000 55,000 60,000-75,000 70,000 Limerick and the Mid-West 15,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 50,000-60,000 55,000 60,000-75,000 70,000 Galway, Midlands & West 15,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 50,000-60,000 55,000 60,000-75,000 70,000 National average 20,000 42,000 49,000 56,250 72,000 Transportation Planners Graduate Planner, BSc Planner, 3-5 years experience Senior Planner, 6-10 years experience Principal Planner/Chartered, 11-15 years experience Associate Planner/Chartered, 15+ years experience Greater Dublin Area 18,000-24,000 20,000 32,000-45,000 42,000 48,000-55,000 52,000 60,000-70,000 65,000 70,000-85,000 80,000 Cork & 18,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 55,000-65,000 60,000 65,000-85,000 72,000 Limerick and the Mid-West 18,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 55,000-65,000 60,000 65,000-85,000 72,000 Galway, Midlands & West 18,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 55,000-65,000 60,000 65,000-85,000 72,000 National average 20,000 42,000 49,000 61,250 74,000 Water Engineers Graduate Engineer, 0-2 years experience Project Engineer, 3-5 years experience Senior Engineer, 6-10 years experience Principal Engineer/Chartered, 11+ years experience Greater Dublin Area 15,000-24,000 20,000 32,000-45,000 42,000 48,000-55,000 52,000 60,000-75,000 70,000 Cork & 15,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 60,000-75,000 70,000 Limerick and the Mid-West 15,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 60,000-75,000 70,000 Galway, Midlands & West 15,000-24,000 20,000 32,000-45,000 42,000 45,000-50,000 48,000 60,000-75,000 70,000 National average 20,000 42,000 49,000 70,000 46 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 47

CONSTRUCTION & PROPERTY FACILITIES MANAGEMENT AND HEALTH & SAFETY Maintenance Technician (Mechanical/Electrical) Qualified Technician, 0-3 years experience Maintenance Technician, 3-6 years experience Maintenance Technician, 6-10 years experience Maintenance Technician, 10+ years experience Greater Dublin Area 25,000-30,000 28,000 30,000-37,000 35,000 37,000-43,000 40,000 43,000-48,000 45,000 Cork & 23,000-28,000 26,000 28,000-33,000 30,000 33,000-40,000 36,000 40,000-45,000 42,000 Limerick and the Mid-West 23,000-28,000 26,000 28,000-33,000 30,000 33,000-40,000 36,000 40,000-45,000 42,000 Galway, Midlands & West 23,000-28,000 26,000 28,000-33,000 30,000 33,000-40,000 36,000 40,000-45,000 42,000 National average 26,500 31,250 37,000 42,750 Facilities Manager (Bundled services) Facilities Manager, 0-3 years experience Facilities Manager, 3-6 years experience Facilities Manager, 6-10 years experience Facilities Manager, 10+ years experience Greater Dublin Area 28,000-32,000 30,000 32,000-40,000 38,000 40,000-48,000 45,000 48,000-55,000 50,000 Cork & 25,000-30,000 28,000 30,000-38,000 35,000 38,000-43,000 40,000 43,000-48,000 45,000 Limerick and the Mid-West 25,000-30,000 28,000 30,000-38,000 35,000 38,000-43,000 40,000 43,000-48,000 45,000 Galway, Midlands & West 25,000-30,000 28,000 30,000-38,000 35,000 38,000-43,000 40,000 43,000-48,000 45,000 National average 28,500 35,750 41,250 46,250 Account/Contract Manager (Hard/Soft single services) Client Services Manager, 0-3 years experience Client Services Manager, 3-6 years experience Client Services Manager, 6-10 years experience Client Services Manager, 10+ years experience Greater Dublin Area 28,000-35,000 30,000 35,000-42,000 38,000 42,000-50,000 45,000 50,000-60,000 55,000 Cork & 25,000-30,000 27,000 30,000-37,000 35,000 37,000-44,000 40,000 44,000-50,000 48,000 Limerick and the Mid-West 25,000-30,000 27,000 30,000-37,000 35,000 37,000-44,000 40,000 44,000-50,000 48,000 Galway, Midlands & West 25,000-30,000 27,000 30,000-37,000 35,000 37,000-44,000 40,000 45,000-50,000 48,000 National average 27,750 35,750 41,250 49,750 48 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 49

CONSTRUCTION & PROPERTY FACILITIES MANAGEMENT AND HEALTH & SAFETY Senior Appointments General Manager, 10+ years experience Nationwide Manager, 10+ years experience al Operations Manager, 10+ years experience Range Typical Range Typical Range Typical Greater Dublin Area 50,000-60,000 55,000 60,000-65,000 62,000 65,000-75,000 70,000 Cork & 45,000-55,000 50,000 53,000-60,000 55,000 60,000-65,000 63,000 Limerick and the Mid-West 45,000-55,000 50,000 53,000-60,000 55,000 60,000-65,000 63,000 Galway, Midlands & West 45,000-55,000 50,000 53,000-60,000 55,000 60,000-65,000 63,000 National average 51,250 56,750 64,750 Sales/Business Development Managers* FM Business Development Managers, 0-5 years experience FM Business Development Managers, 5-8 years experience FM Business Development Managers, 8-10 years experience FM Business Development Managers, 10+ years experience Greater Dublin Area 30,000-40,000 35,000 40,000-50,000 45,000 50,000-60,000 55,000 60,000-70,000 65,000 Cork & 25,000-33,000 30,000 33,000-40,000 38,000 40,000-50,000 45,000 50,000-65,000 58,000 Limerick and the Mid-West 25,000-33,000 30,000 33,000-40,000 38,000 40,000-50,000 45,000 50,000-65,000 58,000 Galway, Midlands & West 25,000-33,000 30,000 33,000-40,000 38,000 40,000-50,000 45,000 50,000-65,000 58,000 National average 31,250 39,750 47,500 59,750 Health & Safety including EHS and SHE & Q Health & Safety Advisor, 0-3 years experience Health & Safety Manager, 3-5 years experience Health & Safety Manager, 5-10 years experience Health & Safety Manager, 10+ years experience Greater Dublin Area 25,000-32,000 30,000 32,000-40,000 35,000 40,000-50,000 45,000 50,000-60,000 55,000 Cork & 24,000-28,000 25,000 28,000-35,000 32,000 35,000-45,000 40,000 45,000-55,000 50,000 Limerick and the Mid-West 24,000-28,000 25,000 28,000-35,000 32,000 35,000-45,000 40,000 45,000-55,000 50,000 Galway, Midlands & West 24,000-28,000 25,000 28,000-35,000 32,000 35,000-45,000 40,000 45,000-55,000 50,000 National average 26,250 32,750 41,250 51,250 * In addition to commission, car/car allowance 50 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 51

CONSTRUCTION & PROPERTY MECHANICAL AND ELECTRICAL ENGINEERING With Design Office Graduate M&E Junior M&E Design Engineer, 2+ years experience Intermediate M&E Design Engineer, 4+ years experience Senior M&E Design Engineer, 8+ years experience Greater Dublin Area 20,000-26,000 24,000 25,000-32,000 30,000 30,000-40,000 35,000 40,000-55,000 48,000 Cork & 20,000-26,000 24,000 25,000-32,000 30,000 30,000-40,000 35,000 40,000-55,000 48,000 Limerick and the Mid-West 20,000-26,000 24,000 25,000-32,000 30,000 30,000-40,000 35,000 40,000-55,000 48,000 Galway, Midlands & West 20,000-26,000 24,000 25,000-32,000 30,000 30,000-40,000 35,000 40,000-55,000 48,000 National average 24,000 30,000 35,000 48,000 With M&E Contractor Graduate M&E Junior M&E Project Engineer, 3+ years experience M&E Project Manager, 6+ years experience M&E Contracts Manager, 10+ years experience Greater Dublin Area 20,000-26,000 24,000 30,000-38,000 35,000 45,000-55,000 50,000 50,000-65,000 60,000 Cork & 20,000-26,000 24,000 30,000-38,000 35,000 45,000-55,000 50,000 50,000-65,000 55,000 Limerick and the Mid-West 20,000-26,000 24,000 30,000-38,000 35,000 45,000-55,000 50,000 50,000-65,000 55,000 Galway, Midlands & West 20,000-26,000 24,000 30,000-38,000 35,000 45,000-55,000 50,000 50,000-65,000 55,000 National average 24,000 35,000 50,000 56,250 M&E CAD Technicians CAD Technician, 0-3 years experience CAD Technician, 4-6 years experience Senior CAD Team Leader, 7-10 years experience CAD Manager, 11+ years experience Greater Dublin Area 18,000-24,000 20,000 20,000-30,000 28,000 30,000-42,000 38,000 35,000-45,000 40,000 Cork & 18,000-24,000 20,000 20,000-30,000 28,000 30,000-42,000 38,000 35,000-45,000 40,000 Limerick and the Mid-West 18,000-24,000 20,000 20,000-30,000 28,000 30,000-42,000 38,000 35,000-45,000 40,000 Galway, Midlands & West 18,000-24,000 20,000 20,000-30,000 28,000 30,000-42,000 38,000 35,000-45,000 40,000 National average 20,000 28,000 38,000 40,000 52 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 53

CONSTRUCTION & PROPERTY MECHANICAL AND ELECTRICAL ENGINEERING Commercial M&E M&E Quantity Surveyor, 0-3 years experience M&E Quantity Surveyor, 5-8 years experience Senior M&E Quantity Surveyor, 10+ years experience Senior M&E Estimator Greater Dublin Area 25,000-35,000 30,000 35,000-45,000 42,000 45,000-60,000 55,000 45,000-60,000 55,000 Cork & 25,000-35,000 30,000 35,000-45,000 42,000 45,000-60,000 55,000 45,000-60,000 55,000 Limerick and the Mid-West 25,000-35,000 30,000 35,000-45,000 42,000 45,000-60,000 55,000 45,000-60,000 55,000 Galway, Midlands & West 25,000-35,000 30,000 35,000-45,000 42,000 45,000-60,000 55,000 45,000-60,000 55,000 National average 30,000 42,000 55,000 55,000 54 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 55

CONSTRUCTION & PROPERTY ENERGY Commissioning Engineers Junior Commissioning Engineer, 0-2 years experience Commissioning Engineer, 3+ years experience Commissioning Engineer, 6+ years experience Senior Commissioning Engineer, 10+ years experience Greater Dublin Area 24,000-32,000 30,000 30,000-45,000 38,000 47,000-60,000 55,000 65,000-90,000 85,000 Cork & 24,000-30,000 28,000 30,000-40,000 35,000 45,000-55,000 52,000 65,000-90,000 85,000 Limerick and the Mid-West 24,000-30,000 28,000 30,000-40,000 35,000 45,000-55,000 52,000 65,000-90,000 85,000 Galway, Midlands & West 24,000-30,000 28,000 30,000-40,000 35,000 45,000-55,000 55,000 65,000-90,000 85,000 National average 28,500 35,750 53,500 85,000 Wind Analysts Graduate Wind Analyst, 0-2 years experience Wind Analyst, 3+ years experience Wind Analyst, 6+ years experience Senior Wind Analyst, 10+ years experience Greater Dublin Area 18,000-24,000 22,000 30,000-38,000 32,000 47,000-60,000 55,000 60,000-72,000 65,000 Cork & 18,000-24,000 22,000 28,000-35,000 32,000 45,000-55,000 55,000 60,000-72,000 65,000 Limerick and the Mid-West 18,000-24,000 22,000 28,000-35,000 32,000 45,000-55,000 55,000 60,000-72,000 65,000 Galway, Midlands & West 18,000-24,000 22,000 28,000-35,000 32,000 45,000-55,000 55,000 60,000-72,000 65,000 National average 22,000 32,000 55,000 65,000 Energy Auditors Junior Energy Engineer/Auditor, 0-2 years experience Energy Engineer/Auditor, 3+ years experience Energy Engineer/Auditor, 6+ years experience Senior Energy Engineer/Auditor, 10+ years experience Greater Dublin Area 18,000-24,000 22,000 30,000-38,000 32,000 47,000-60,000 55,000 60,000-72,000 65,000 Cork & 18,000-24,000 22,000 28,000-35,000 32,000 45,000-55,000 55,000 60,000-72,000 65,000 Limerick and the Mid-West 18,000-24,000 22,000 28,000-35,000 32,000 45,000-55,000 55,000 60,000-72,000 65,000 Galway, Midlands & West 18,000-24,000 22,000 28,000-35,000 32,000 45,000-55,000 55,000 60,000-72,000 65,000 National average 22,000 32,000 55,000 65,000 56 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 57

CONSTRUCTION & PROPERTY ENERGY Project Management Wind Farm Project Manager Construction Manager Power Plant Range Typical Range Typical Greater Dublin Area 50,000-65,000 62,000 65,000-85,000 80,000 Cork & 50,000-65,000 60,000 65,000-85,000 80,000 Limerick and the Mid-West 50,000-65,000 60,000 65,000-85,000 80,000 Galway, Midlands & West 50,000-65,000 60,000 65,000-85,000 80,000 National average 60,500 80,000 58 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 59

CONSTRUCTION & PROPERTY SURVEYING AND PROPERTY Property Surveyors Graduate 1-3 years experience 3-8 years experience (Chartered) Associate, 8+ years experience Greater Dublin Area 22,000-27,000 25,000 27,000-40,000 35,000 40,000-50,000 45,000 50,000-60,000 55,000 Cork & 20,000-25,000 23,000 25,000-35,000 30,000 35,000-45,000 40,000 45,000-55,000 50,000 Limerick and the Mid-West 20,000-25,000 23,000 25,000-35,000 30,000 35,000-45,000 40,000 45,000-55,000 50,000 Galway, Midlands & West 20,000-25,000 23,000 25,000-35,000 30,000 35,000-45,000 40,000 45,000-55,000 50,000 National average 23,500 31,250 41,250 51,250 Property Managers (Residential/Commercial) Graduate 1-3 years experience 3-8 years experience Associate, 8+ years experience Greater Dublin Area 20,000-25,000 23,000 25,000-35,000 32,000 35,000-45,000 40,000 45,000-55,000 50,000 Cork & 18,000-22,000 20,000 22,000-27,000 25,000 27,000-37,000 35,000 37,000-50,000 45,000 Limerick and the Mid-West 18,000-22,000 20,000 22,000-27,000 25,000 27,000-37,000 35,000 37,000-50,000 45,000 Galway, Midlands & West 18,000-22,000 20,000 22,000-27,000 25,000 27,000-37,000 35,000 37,000-50,000 45,000 National average 20,750 26,750 36,250 46,250 Sales & Letting Agents Graduate 1-3 years experience 3-8 years experience Associate, 8+ years experience Greater Dublin Area 22,000-25,000 23,000 25,000-30,000 28,000 30,000-40,000 35,000 40,000-50,000 45,000 Cork & 18,000-22,000 20,000 22,000-30,000 25,000 30,000-38,000 32,000 38,000-45,000 40,000 Limerick and the Mid-West 18,000-22,000 20,000 22,000-30,000 25,000 30,000-38,000 32,000 38,000-45,000 40,000 Galway, Midlands & West 18,000-22,000 20,000 22,000-30,000 25,000 30,000-38,000 32,000 38,000-45,000 40,000 National average 20,750 25,750 32,750 41,250 60 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 61

FINANCIAL SERVICES REGULATORY CHANGES KEY TO INDUSTRY MOVEMENT AND INCREASES IN SALARIES Within the financial services industry it is the life and pensions sector that is showing the biggest signs of positive development. A study by Mercer found that there was a 17 per cent increase in the Irish pension funds market in 2012. This reflects the positive activity that has been seen. Recruitment reached a high in the final quarter of 2012 as the larger life and pensions providers looked to fill positions in their administration and client services areas. The increased regulation in the industry has caused institutions to consider their own workforces and also to look more closely at their hiring policies. The introduction of the Minimum Competency Code (MCC) and the updated Consumer Protection Code (CPC) have changed the hiring landscape. There is now a reduced pool of suitably qualified candidates and employers are investing more in their own staff to ensure they meet the regulatory requirements. However, these regulatory changes also have the potential to impact positively on salaries. With the reduction in suitably qualified candidates, institutions may be inclined to reward staff with slight premiums based on MCC requirements. Risk and compliance is the one area seeing a definite increase in salaries. This specialist area is experiencing high demand in the current environment and employers are finding they must offer a premium to get the highly skilled professionals they require. 2012 was a challenging year for the life and pensions industry and 2013 has presented some of the same obstacles. These challenges will be offset by the positive progress that has been made. 62 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 63

FINANCIAL SERVICES Pensions/Life Junior Pensions/ Life Administrator Pensions/Life Administrator/ Technician Senior Pensions/ Life Administrator Team Leader Life Underwriter Nationwide 24,000-30,000 26,000 26,000-32,000 30,000 32,000-40,000 36,000 35,000-45,000 40,000 30,000-60,000 45,000 Deputy/Administrator Manager Manager Pensions Consultant, 2-4 years experience Senior Pensions Consultant Compliance Administrator Nationwide 40,000-60,000 45,000 50,000-70,000 60,000 50,000-65,000 60,000 65,000-80,000 75,000 28,000-32,000 30,000 Senior Compliance Administrator Compliance Officer Compliance Manager Head of Compliance Range Typical Nationwide 32,000-40,000 35,000 30,000-40,000 35,000 45,000-65,000 55,000 65,000-110,000 80,000 Mortgage Junior Mortgage Administrator Senior Mortgage Administrator Underwriter Range Typical Range Typical Range Typical Nationwide 22,000-28,000 24,000 25,000-30,000 26,000 30,000-50,000 40,000 64 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 65

HUMAN RESOURCES JOB CREATION TO IMPROVE AS SALARIES SHOW A SLIGHT INCREASE The HR recruitment market is looking quite positive with a steady increase in activity across the sector. Larger IT and financial services companies are at the forefront of the recent rise in demand and look likely to continue hiring throughout 2013. However, the SME market has seen a slight decrease as HR functions have been included within the management s responsibilities. The industry has seen a rise in the demand for contract and temporary roles as companies are hiring to deal with specific projects. The introduction of the Agency Workers Directive did not impact the demand for temporary workers despite initial fears. There has been a slight improvement in contract salaries at midmanagement level and we predict that this will rise again throughout 2013. We are seeing a small but steady rise in senior roles at management level and there is a demand for HR generalists with strong employee relations knowledge. Employers are looking for candidates who can not only perform the day-to-day HR duties, but individuals who can come up with strong solutions to ensure the well-being of staff is maintained. Systems knowledge of software like Core HR and SAP are still very important from a metrics and reporting point of view. Salaries for permanent jobs remain steady. We are seeing higher salaries being offered to Irish based professionals for positions overseas. Employers continue to be attracted by HR degrees, CIPD accreditation or similar qualifications, along with extensive experience. Nonetheless, we are seeing a more selective stance from employers waiting to make the right choice, as opposed to a rushed decision. Qualified and highly skilled HR professionals are the main practitioners in demand. We don t predict a huge change in the skills needed to progress but a knowledge of legislation and being system savvy is still crucial. 66 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 67

HUMAN RESOURCES Generalist HR Administrator HR Officer HR Generalist HR Business Partner HR Manager Cork, Limerick, Galway 24,000-28,000 25,000 26,000-35,000 32,000 35,000-50,000 40,000 50,000-70,000 55,000 50,000-70,000 65,000 Dublin 24,000-28,000 26,000 26,000-35,000 32,000 35,000-50,000 40,000 45,000-80,000 60,000 55,000-80,000 65,000 HR Director Range Typical Cork, Limerick, Galway 70,000-130,000* 100,000 Dublin 70,000-130,000* 100,000 Specialist Compensation & Benefits Administrator Compensation & Benefits Analyst Compensation & Benefits Manager Learning & Development Administrator Learning & Development Manager Cork, Limerick, Galway 25,000-27,000 27,000 28,000-35,000 34,000 55,000-80,000 75,000 24,000-26,000 26,000 50,000-70,000 60,000 Dublin 25,000-27,000 27,000 28,000-35,000 34,000 55,000-80,000 75,000 24,000-26,000 26,000 50,000-70,000 60,000 Trainer Training Manager Recruitment Coordinator In-house Recruiter Recruitment Manager Cork, Limerick, Galway 30,000-40,000 35,000 40,000-55,000 45,000 23,000-27,000 23,000 25,000-50,000 38,000 45,000-65,000 60,000 Dublin 30,000-45,000 40,000 40,000-55,000 50,000 23,000-32,000 27,000 25,000-50,000 40,000 45,000-75,000 65,000 Talent Manager Range Typical Cork, Limerick, Galway 45,000-70,000 60,000 Dublin 45,000-70,000 60,000 *uncapped depending on the size of the organisation, plc status etc 68 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 69

INSURANCE CONSOLIDATION IS ENCOURAGING GROWTH The insurance industry has been apprehensive following difficult times. A prudent approach from organisations has led to a period of consolidation that looks to be encouraging growth. There are plenty of positive signs in general insurance, with underwriting an area that has seen continuous demand. The increase in recruitment activity in this area is a positive sign for the industry in general, as companies begin to write more business. The claims side of the business has also seen increased recruitment activity but mainly at junior and entry level. The newly introduced Central Bank regulations have put some strain on hiring within the sector. The Minimum Competency Code (MCC), the updated Consumer Protection Code (CPC) and Fitness & Probity Regime have made it more difficult for companies to find suitably qualified staff, resulting in more time and money spent up-skilling their existing staff. This increase in costs has resulted in the introduction of outsourced providers to the market. Insurance providers are finding that it is more cost-effective to outsource areas such as client services, claims and sales, as costs rise due to the regulatory changes. With regulatory compliant staff being in high demand, organisations are increasing bonuses, study support and pay reviews. Notice periods have also started to change, as the standard one month notice period has been replaced with two or even three months. 2013 has continued in the same vein as 2012 and organisations are likely to hire at a steady pace, as consolidation is replaced by growth. The insurance industry is still in a challenging place, but in comparison to other areas of financial services it is erring on the side of growth rather than continued consolidation. 70 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 71

INSURANCE Broking Administrator Sales Personal Lines Commercial Lines Team Leader/ Assistant Manager Nationwide 19,000-26,000 23,000 21,000-27,000 25,000 23,000-35,000 28,000 24,000-55,000 33,000 35,000-45,000 40,000 Manager Range Typical Nationwide 40,000-60,000 47,000 Claims Administrator Handler Senior Claims Handler Team Leader/ Assistant Manager Nationwide 21,000-35,000 23,000 24,000-45,000 30,000 38,000-50,000 40,000 40,000-50,000 46,000 50,000-70,000 55,000 Manager Head of Claims Range Typical Nationwide 70,000-110,000 90,000 Underwriter Personal Lines Commercial Lines Development Underwriter Underwriting Manager Nationwide 26,000-40,000 28,000 30,000-70,000 45,000 50,000-80,000 65,000 60,000-95,000 85,000 72 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 73

INSURANCE Loss Adjuster Trainee Loss Adjuster Loss Adjuster Senior Loss Adjuster Range Typical Range Typical Range Typical Nationwide 23,000-30,000 24,000 35,000-48,000 43,000 50,000-100,000 55,000 Reinsurance Technician Trainee Underwriter Underwriter Reinsurance Underwriting Manager Nationwide 28,000-37,000 32,000 35,000-45,000 38,000 45,000-100,000 55,000 75,000-120,000 95,000 Captive Account Executive Account Manager Range Typical Range Typical Nationwide 27,000-42,000 36,000 40,000-80,000 55,000 74 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 75

INFORMATION TECHNOLOGY BUSINESS INTELLIGENCE LEADS STRONG IT INDUSTRY PERFORMANCE Infrastructure & Support Those jobs requiring a language are proving particularly difficult to fill. Candidates with tech support skills who speak German and French are in particularly high demand. There are plenty of roles for Cisco contractors with a CCNA qualification, continuing the trend seen in 2012. The high demand for permanent VMware skilled candidates, along with those qualified in high-end Windows 7, will continue as 2013 progresses. There is a generally positive outlook across the sector, however permanent and contract Citrix positions have seen a drop in demand. Testing Test leads and managers are in high demand with rate increases of at least 10% year-on-year. Contract automated testers with specific industry experience, such as financial services and telecommunications, are experiencing strong demand for their skills. The skills that are most required relate to QA testers with 5+ years experience in manual or functional roles. Development The Java contract market has shown signs of decreasing. This change in landscape has seen a rise in contract workers taking permanent roles with medium sized software houses. Database developers, particularly Oracle developers, continue to be difficult to source, with most working on a contract basis and enjoying the flexibility that it brings. On the permanent side, PL/ SQL Developers are in greater demand and this competition for vacancies means permanent positions are more attractive. Developers with financial services experience are also in demand. Business Intelligence The growth over the last 12 months shows no sign of slowing. As businesses look to streamline their collection, maintenance and organisation of data, business intelligence candidates are highly desirable. This demand for BI developers and data analysts has been driving an increase in salaries. Business Analysts Business analysts are seeing an increase in contract positions being advertised while permanent roles have remained static. Candidates with 5+ years experience in a financial services environment are still highly desirable. Project & Programme Managers Long-term projects are driving the recruitment of project and programme managers, mainly in permanent positions. Salaries across these jobs have remained static. There has been an increase in software development PM roles in 2013, something not seen in previous years. 76 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 77

INFORMATION TECHNOLOGY INFRASTRUCTURE & SUPPORT Technical Support 1st Line Support/Helpdesk 2nd Line Support/Desktop 3rd Line Support/Server Systems Administrator Experience Permanent Contract Permanent Contract Permanent Contract Permanent Contract Less than 5 years 22,000-28,000 120 28,000-35,000 150 32,000-40,000 200-300 40,000-55,000 250-300 5 years+ 25,000-30,000 120-140 28,000-35,000 150-160 35,000-50,000 300-400 55,000+ 350-400 Systems Infrastructure Architect Experience Permanent Contract Less than 5 years 60,000-70,000 350-450 5 years+ 70,000+ 450-600 Networking Network Engineer Network Manager Experience Permanent Contract Permanent Contract Less than 5 years 35,000-55,000 250-320 60,000-65,000 380-400 5 years+ 55,000-75,000 350-480 65,000-80,000 400-450 Database Database Administrator Oracle E-Business Suite DBA Experience Permanent Contract Permanent Contract Less than 5 years 40,000-55,000 300-350 300-400 5 years+ 58,000-70,000 350-500 400-600 78 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 79

INFORMATION TECHNOLOGY DEVELOPMENT Development Front End Developer Microsoft Developer c#.net Java Developer SQL/Oracle Developer BI Developer Experience Permanent Contract Permanent Contract Permanent Contract Permanent Contract Permanent Contract Less than 3 years 30,000-45,000 250-300 30,000-46,000 200-300 35,000-47,000 200-300 45,000-50,000 320-350 40,000-50,000 3-5 years 45,000-55,000 300-350 45,000-55,000 300-400 45,000-55,000 350-400 50,000-60,000 350-420 50,000-55,000 5 years+ 60,000+ 350-450 60,000+ 400-500 60,000+ 400-500 60,000+ 420-500 55,000-70,000 Data Warehousing Technical Architect Experience Permanent Contract Permanent Contract Less than 3 years 45,000-50,000 3-5 years 50,000-65,000 400-450 75,000-85,000 500-600 5 years+ 65,000+ 450-550 90,000+ 600+ ERP Oracle Consultant SAP Consultant * Experience Permanent Contract Permanent Contract Less than 3 years 40,000-50,000 40,000-50,000 3-5 years 50,000-60,000 450-550 50,000-60,000 450-600 5 years+ 60,000-75,000 550+ 60,000-75,000 600+ * Varies depending on module. 80 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 81

INFORMATION TECHNOLOGY OTHER Testing/QA Test Manager/Lead Technical Tester/QA Automated Engineer Experience Permanent Contract Permanent Contract Permanent Contract Less than 3 years 50,000-60,000 300-350 30,000-35,000 200-250 35,000-40,000 250-300 3-5 years 60,000-65,000 350-400 35,000-50,000 250-300 40,000-55,000 300-350 5 years+ 65,000-75,000 400-500 50,000-60,000 300-350 55,000-65,000 350-400 BA/PM Business/Systems Analyst Data Analyst Project Manager Programme Manager Experience Permanent Contract Permanent Contract Permanent Contract Permanent Contract Less than 5 years 40,000-45,000 300-400 40,000-45,000 50,000-60,000 300-400 60,000-70,000 400-450 5-10 years 45,000-60,000 400-450 45,000-55,000 60,000-70,000 400-500 70,000-80,000 450-500 10 years+ 60,000-70,000 450+ 55,000+ 70,000-85,000 500+ 80,000-85,000 500-600 Executive/Management Service Delivery Manager Development Manager IT Manager CIO/CTO/IT Director Experience Permanent Contract Permanent Contract Permanent Contract Permanent Contract SME 50,000-60,000 80,000 350-450 450-550 420-500 600-800 Multinational 50,000-55,000 65,000-75,000 60,000-70,000 100,000-120,000 82 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 83

OFFICE SUPPORT RECRUITMENT ACTIVITY INCREASING The office support sector is showing signs of growth as 2013 develops. Hit hard by the downturn in the economy, administration and reception jobs that were made redundant over the past five years are slowly reappearing as businesses realise the value in these roles. Nonetheless, while there are more job opportunities on the market, candidates are facing greater competition and finding they need to be more specialised and focused on what jobs they apply for. Multinationals and large national organisations are searching for candidates with specific experience in similar companies. However, small organisations that are hiring are still looking for candidates with mixed functions including marketing, HR and accounts experience. Multinationals continue to drive the majority of the office support recruitment activity in Dublin. While in Cork, we are seeing a strong resurgence in SME hiring as they recover and look to consolidate their business through frontline hiring. However, for the most part, legal and medical secretary positions appear scarce. There is plenty of activity in management roles within shared services centres. The financial services industry is beginning to see an upturn in office support positions due to legislative changes brought in by the Central Bank. Procurement roles are also beginning to become more frequent as buying takes on a more strategic approach to cut costs. The market is currently flooded with both experienced candidates and those with the appropriate qualifications but very little experience. The Agency Workers Directive, introduced to ensure temporary staff are given the same entitlements as permanent staff, has had a positive effect in activity as well as giving temp workers better rights. Salaries will largely stay constant, reduced from the highs seen during the peak of 2006/2007. Whilst the salaries are less competitive, we are seeing an increase in the quality of incentives offered. 84 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 85

OFFICE SUPPORT Professional Practice and SME PA/Secretary Executive PA Administrator/Office Manager Administrator Front of House Receptionist Greater Dublin Area 28,000-38,000 32,000 30,000-40,000 35,000 30,000-40,000 35,000 21,000-30,000 25,000 18,000-30,000 25,000 Cork & 26,000-36,000 30,000 30,000-42,000 34,000 28,000-40,000 31,000 21,000-30,000 25,000 18,000-28,000 24,000 Limerick and the Mid-West 25,000-32,000 28,000 28,000-35,000 31,000 25,000-35,000 29,000 20,000-30,000 24,000 18,000-26,000 22,000 Galway, Midlands & West 25,000-30,000 28,000 28,000-35,000 31,000 25,000-32,000 29,000 20,000-30,000 24,000 18,000-24,000 22,000 National average 29,500 32,750 31,000 24,500 23,250 Large Organisations PA/Secretary Executive PA Administrator/Office Manager Administrator Front of House Receptionist Greater Dublin Area 30,000-40,000 36,000 32,000-45,000 38,000 30,000-42,000 35,000 20,500-35,000 28,000 23,000-28,000 25,000 Cork & 27,000-39,000 32,000 29,000-39,000 34,000 28,000-39,000 32,000 20,500-32,000 24,000 23,000-29,000 27,000 Limerick and the Mid-West 26,000-33,000 29,000 26,000-33,000 31,000 26,000-33,000 28,000 20,000-28,000 23,000 20,000-26,000 23,000 Galway, Midlands & West 26,000-33,000 29,000 26,000-33,000 31,000 26,000-33,000 28,000 20,000-28,000 23,000 20,000-24,000 23,000 National average 31,500 33,500 30,750 24,500 24,500 86 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 87

OFFICE SUPPORT Contact Centres Senior Management Team Leader Customer Services Advisor with an EU language Inside Sales Specialist with an EU language Order Management Greater Dublin Area 50,000-120,000 70,000 28,000-40,000 32,000 22,000-28,000 25,000 40,000-70,000* 60,000 23,000-34,000 26,000 Cork & 45,000-105,000 60,000 28,000-35,000 32,000 18,500-28,000 25,000 35,000-70,000 58,000 23,000-34,000 26,000 Limerick and the Mid-West 42,000-90,000 55,000 23,000-32,000 28,000 18,500-25,000 22,000 30,000-60,000 50,000 21,000-28,000 24,000 Galway, Midlands & West 45,000-90,000 55,000 23,000-32,000 28,000 18,500-25,000 22,000 30,000-60,000 50,000 21,000-28,000 24,000 National average 60,000 30,000 23,500 54,500 25,000 Workforce Management/ Scheduler Greater Dublin Area 40,000-50,000 45,000 Cork & 30,000-49,000 40,000 Limerick and the Mid-West 28,000-34,000 32,000 Galway, Midlands & West 28,000-34,000 32,000 National average 37,250 Range Typical Range Typical Range Typical * On Target Earnings 88 Hays Ireland Salary Guide 2013-2014 Hays Ireland Salary Guide 2013-2014 89

CONTACT US If you require any advice on your career strategy, salaries, CV advice, interview tips or you d like to find out about hiring someone, contact your local expert on one of the numbers below: Dublin 01 897 2492 Cork 021 425 1020 Limerick 061 435 750 Galway 091 533 417 hays.ie Copyright Hays Specialist Recruitment Limited 2013. HAYS, the Corporate and Sector H devices, Recruiting experts worldwide, the HAYS Recruiting experts worldwide logo and Powering the World of Work are trade marks of Hays plc. The Corporate and Sector H devices are original designs protected by registration in many countries. All rights are reserved. The reproduction or transmission of all or part of this work, whether by photocopying or storing in any medium by electronic means or otherwise, without the written permission of the owner, is restricted. The commission of any unauthorised act in relation to the work may result in civil and/or criminal action. IE-6422