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Desktop Virtualization Demand Continues To Grow In Step With BYO Forrester Consulting David K. Johnson Principal Analyst October 16, 2014
Agenda Context: Changing Workstyles User Demands: Flexibility, Autonomy Custom survey results point the way What it Means 2014 Forrester Research, Inc. Reproduction Prohibited 3
Flexible Workstyles Are On the Rise 2014 Forrester Research, Inc. Reproduction Prohibited 4
Employees Are Willing to Pay More To Choose Each Year CAREER-FOCUSED EMPLOYEES ARE 4x MORE WILLING TO PAY TO CHOOSE! 2014 Forrester Research, Inc. Reproduction Prohibited 5
Workday reality 2014 Forrester Research, Inc. Reproduction Prohibited 6
IT is at a disadvantage in trying to predict what employees will encounter 2014 Forrester Research, Inc. Reproduction Prohibited 7
Nearly half of all workers use technology they own Which of the following activities, if any, have you done in the past year in your job? Use my own personal computer or personal smartphone to help me do my job 45% Bought something with my own money to help me do my job 30% Installed unsupported software that will help me do my job 20% Use a website or Internet-based service that my company doesn't support to help me do my job 19% Base: 9235 Information workers; Source: Forrsights Global Workforce Benchmark Survey, Q4 2013 2014 Forrester Research, Inc. Reproduction Prohibited 8
Consumerization Fuels Productivity, Customer Service What do you feel are the benefits of using a personal device or application you ve downloaded, chosen, or paid for on your own for work? (Select all that apply) Makes me personally more efficient and productive 59% Higher job satisfaction 46% Makes it easier for me to solve business problems 42% Allows for a better work/life balance 42% Allows me to better serve our customers 38% Base: 4018 Information workers; Source: Business Technographics Global Telecom and Mobility Workforce Survey, Q1 2014 2014 Forrester Research, Inc. Reproduction Prohibited 9
Motivation Source: Mihaly Csikszentmihalyi 2014 Forrester Research, Inc. Reproduction Prohibited 10
Flow and Productivity Source: Mihaly Csikszentmihalyi 2014 Forrester Research, Inc. Reproduction Prohibited 11
4-Year Client Virtualization Priority Trend Survey respondents who said that implementing or expanding the use of desktop virtualization, thin client, and application streaming technologies is a high or critical priority 52% 54% 48% 44% Q32011 Q32012 Q32013 Q3 2014 Source: Enterprise And SMB Hardware Survey, North America And Europe, Q3 2011, Q3 2012, Q3 2013 *Business Technographics Global Infrastructure Survey, Q3 2014 2014 Forrester Research, Inc. Reproduction Prohibited 12
Base: 1,053 North American and European hardware decision-makers (20+ employees) 2014 Forrester Research, Inc. Reproduction Prohibited 13
Key Drivers Workforce Enablement Specific Which features are driving your firm s interest in desktop/application virtualization, thin client, or blade PC technologies? Supporting employees to work from anywhere 33% Providing flexible remote access 27% Supporting access for tablets 17% Enabling employees to use their personal PCs as a primary work PC 13% Source: Business Technographics Global Infrastructure Survey, Q3 2014 2014 Forrester Research, Inc. Reproduction Prohibited 14
2014 Forrester Research, Inc. Reproduction Prohibited 15
Custom Survey Results 2014 Forrester Research, Inc. Reproduction Prohibited 16
Why is your company interested in improving employeecentricity within IT? (Select all that apply) Our employees need more flexibility 65% It will improve our competitive advantage as a company 63% Our employees need better service 56% It's important to senior executives 45% It will help us provide better service 39% It will help us lower our costs 33% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 17
What technologies do you think will help you improve employee-centricity within IT? Greater automation of IT service delivery 82% Support for Bring-Your-Own-PC programs 72% Increased use of desktop virtualization tools 55% Improved employee self-service 49% End user experience monitoring tools 26% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 18
How ready do you think your organization is to be more user-centric? Very ready - we have many of the capabilities we need in place already, and we have advanced skills and tools for employee self-service and automation 48% Somewhat ready - we have some tools in place already and are planning to build out new capabilities 41% We have a long way to go - we have very few tools in place for employee self-service or advanced automation 11% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 19
What percentage of your users work with a Server Hosted Desktop (for example, Virtual Desktop Infrastructure (VDI)) as their primary Desktop? 51% or more 10% 41-50% 19% 21-30% 27% 11-20% 23% 6-10% 18% 1-5% 3% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 20
To which of the following use cases have you already implemented Virtual Desktop Infrastructure (VDI)? Mobile User/ Road Warrior 71% Developer 60% Home User 40% BYOC 35% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 21
For which reasons did you NOT implement VDI for each of the user cases? Cost Performance Connectivity/ Offline Use Complexity Security Mobile User/ Road Warrior 38% 53% 34% 53% 28% Developer 30% 57% 18% 45% 23% Home User 58% 22% 33% 6% 64% BYOC 31% 32% 45% 30% 35% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 22
How prepared is the IT department for employees using personally owned laptops/ desktops for work? We are working to enable securing provisioning in the business to be able to do this 70% We believe provisioning apps and data to users is far too costly 21% We believe users won't allow us to wipe their own devices 6% We do not have security provisioning in the business to be able to do it 4% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 23
What potential benefits do you think employees using personally-owned devices offers IT? It will drive IT to adopt newer and better security approaches 58% Reduced support costs in the long term 50% IT will become more efficient 46% It will reduce the number of applications IT manages or deploys 40% Reduced support costs in the short term 31% Fosters interaction / collaboration 28% Base: 109 IT Professionals in US and UK Source: A commissioned study conducted by Forrester Consulting on behalf of 1e, July, 2014 2014 Forrester Research, Inc. Reproduction Prohibited 24
What it Means Your users are filling in the gaps in your IT capabilities at their own expense VDI as a solution for BYOPC will only be viable 1/3 of the time due to performance Local virtual desktops are a viable option for much of the remaining 2/3 Automation and self-service are vital capabilities for your IT organization to build 2014 Forrester Research, Inc. Reproduction Prohibited 25
Recommendations Consider local virtual desktops as an alternative to VDI Invest in tools for delivering the local virtual desktop instances ondemand Use your existing desktop management tools to manage the local virtual desktop instances 2014 Forrester Research, Inc. Reproduction Prohibited 26
Thank you David K. Johnson +1 303-522-0579 dajohnson@forrester.com Twitter: david_kjohnson Blog: blogs.forrester.com/david_johnson LinkedIn: www.linkedin.com/pub/davidjohnson/3/720/610/