E-MTA Realistic Times User Guide

Motor Traders Association of NSW E-MTA Realistic Times User Guide Including: E-MTA & Realistic Times Frequently Asked Questions E-MTA Glossary E-MTA Consumables Sundries Guide Using the E-MTA Website

Table of Contents Section 1: E-MTA & Realistic Times Frequently Asked Questions 1 Transition from Funny Time Funny Money to Real Time Real Money 4 1.1 What is FTFM? 1. 2 What is RTRM? 1.3 Why move from FTFM to RTRM? 1.4 Are Insurance Companies supporting the move to RTRM? 1.5 Will Insurance Companies accept my quotes in RTRM? 1.6 Can I receive training on how to quote and run my business under RTRM? 2 Labour Rates 6 2.1 What is a labour rate? 2.2 Does my labour rate include my rent or equipment? 2.3 How can I calculate my labour rate? 2.4 Will insurance companies accept my labour rate? 2.5 Is my labour rate confidential? 3 E-MTA Times Website 7 3.1 Why does MTA and NRMA Insurance have two separate websites? 3.2 Who can access the E-MTA times website? 4 Quoting 8 4.1 How is quoting methodology different under RTRM? 4.2 Will repair quotes increase under RTRM? 4.3 What do I do if an Insurance Company doesn t accept my RTRM quote? 5 Times 9 5.1 Where can I access the new realistic R&R times? 5.2 How have the new realistic R&R times been derived? 5.3 What do I do if I disagree with the scheduled realistic R&R times? 5.4 How have Sundry items been calculated? 5.5 Are times available for prestige vehicles? 5.6 How will repair times be calculated? 2 E-MTA Realistic Times User Guide

Table of Contents continued... Section 2: E-MTA Glossary 6 Glossary Overview 11 6.1 Remove and Replace Operations (see R&R Glossary Items & descriptions) 6.2 Repair Operations 7 Refinishing 12 7.1 Refinish Times 7.2 Refinish Blends 7.3 Refinish Spot Blends 7.4 Refinish Loadings 8 Materials and Consumables 13 8.1 Panel Consumables 8.2 Paint Consumables 8.3 Paint Materials 8.4 Paint Setup Time 9 Glossary Remove & Replace 14 10 Glossary Refinish 17 Section 3: E-MTA Consumables Sundries Guide 11 Allowance Guide for Miscellaneous Consumables and Materials 20 12 Sundries Guide 21 13 Sundries Labour Guide 24 Section 4: Using the E-MTA Website 14 Search by Vehicle 26 15 Review E-MTA Times by Job ID 28 Section 5: Disclaimer 16 Disclaimer 29 3 E-MTA Realistic Times User Guide

Section 1: E-MTA & Realistic Times Frequently Asked Questions I Transition from Funny Time Funny Money (FTFM) to Real Time Real Money (RTRM) 1.1 What is FTFM? Funny Time Funny Money (FTFM) was the system that the repair industry worked under for decades in the past. FTFM never kept up with the many changes that happened within the Motor Body Repair Industry which affected the business costs of repair workshops. These changes included the introduction of the GST, the Superannuation levy, stricter compliance to OH&S regulations and a move away from the pen and paper practices to using electronic business system methods. Other changes include the manufacturing of the motor vehicles with increased usage materials that are harder to repair, such as high and higher strength blended metals. This has lead to an enormous increase in the complexity of repairing vehicles as well as increases in the technical capability of the employees, which flows through to increased wage demands and equipment requirements. The FTFM methodology had become unrealistic and unsustainable based upon lack of increases to labour, consumables and materials costs over time. 1. 2 What is RTRM? Real Time Real Money (RTRM) is a new system that was initiated by the Motor Traders Association of NSW (MTA) on behalf of the body repair industry. The MTA has been working on RTRM since 2005; educating repairers and insurance companies, working on labour rate calculators and establishing a new online realistic times guide E-MTA. Basically, RTRM is using realistic times (the time that it actually takes to carry out the operation based upon a formula or based upon time trials) with realistic money (different labour rates for different businesses, based on that business labour costs). Also built into RTRM is the ability to pass on the increase in materials and consumables when necessary, which will be reviewed annually. 1.3 Why move from FTFM to RTRM? FTFM developed over time as a way Repairers dealt with rising costs of doing business that the Industry failed to address by raising rates. This lead to a way of quoting that meant that the labour component of the quote was inflated (the times) to make up for another part of the quote (the designated shop labour rate) as it was well under the required amount. This is not a transparent way of doing business and as time went on other issues arose such as significant increases to consumables and materials. The industry needed to change in order to move ahead in a sustainable way into the future. The Motor Vehicle Insurance and Repair Industry Code of Conduct, which is law in NSW, states: 6. ESTIMATE, REPAIR AND AUTHORISATION PROCESS 6.2 The parties acknowledge ongoing changes in the Industry in relation to the development of realistic times and rates: (a) Insurers will state clearly the estimation methodology to be applied; and (b) Repairers in their estimation methodology may separately cost paint, parts, significant consumables and mandatory government environmental levies in so far as they apply to a repair. 4 E-MTA Realistic Times User Guide

The Productivity Commission, in its report Smash Repair and Insurance, 2005, states: In the Commission s view, the abandonment of FTFM is a necessary step towards clarifying the nature of returns in the repair industry and improving commercial relations between repairers and insurers. 1.4 Are Insurance Companies supporting the move to RTRM? MTA has been working with the major insurance companies to keep them informed and to consult with them about the move to RTRM. Particularly, MTA has been working closely with NRMA Insurance to develop realistic times and a labour rate calculator. MTA has also met with other major insurers. Whilst all insurance companies are at different stages, it is generally accepted that RTRM is here and that the Government (through the Code and Productivity Commission Report) has recommended its implementation. MTA will continue to meet with the Insurance Council of Australia (ICA) and major insurance companies to assist the transition to RTRM. 1.5 Will Insurance Companies accept my quotes in RTRM? The Motor Vehicle Insurance and Repair Industry Code of Conduct, which is law in NSW, states: 4.2 Insurers In their dealings with Repairers in relation to repair work, Insurers will: (b) not refuse to consider an estimate on unreasonable or capricious grounds. 6.2 The parties acknowledge ongoing changes in the industry in relation to the development of realistic times and rates: (b) Repairers in their estimation methodology may separately cost paint, parts, significant consumables and mandatory government environmental levies in so far as they apply to a repair. It is important to note that the only research that has been done with separating significant consumables has been through the realistic times and rates methodology. Different insurance companies are at different stages with RTRM, so some may ask you to submit a RTRM and a FTFM quote. It is up to you, as a business owner or manager, as to how you decide to proceed regarding this. The information that MTA has received from the major insurance companies to date is that NRMA Insurance will only accept RTRM quotes from 1 st June 2009. AAMI are currently accepting RTRM quotes. Suncorp GIO will commence RTRM from 1 st January 2010. Allianz, Lumley, QBE and Zurich are looking at moving to using a realistic times and rates methodology and are accepting quotes written in this format. 1.6 Can I receive training on how to quote and run my business under RTRM? Significant information has already been offered to the Industry in this regards through area meetings. Other sources of information may be obtained from various Industry stakeholders, such as I-CAR Australia and PPG. MTA also recommends that you contact your quoting system provider to ensure that you have the latest update for E-MTA, MTA s online realistic times guide (E-MTA times are available through your quoting system). 5 E-MTA Realistic Times User Guide

2 Labour Rates 2.1 What is a labour rate? A labour rate is different for each business as it is based on the different costs and productivities of each shop. A labour rate is based on your labour costs, labour productivity and available working hours. It does not include parts, materials and sublets. It is the rate that labour operations are charged at under RTRM. 2.2 Does my labour rate include my rent or equipment? No. The labour rate only takes into account the productivity of your labour. This is based upon 80% productivity and 20% for loss of productivity. For example, out of a 5 day week, 1 day of productivity is lost due to doing other things not directly related to repair work, such as customer service, moving cars, general tidying up, talking, breaks and phone calls. 2.3 How can I calculate my labour rate? Your labour rate can be calculated by using any of the following methods: - MTA Labour Rate Calculator - Using your Accountant - Doing comparison quotes by converting invoiced FTFM estimates using RTRM (E-MTA) methodology - (For IAG/NRMA Insurance) Use the Deloitte s calculator, available at www.ntar.com.au. 2.4 Will insurance companies accept my labour rate? Your labour rate should represent the actual return on your labour investment that your business needs. It will differ from shop to shop. Generally, you will need to submit your labour rate to an insurance company and they will go through a validation process. Some insurance companies may try and negotiate a rate, or advise you of a maximum area average rate. An insurance company may seek evidence in support of your application before agreeing on a labour rate. When negotiating your labour rate with an insurance company, keep in mind what your minimum allowable amount is and also remember that the rate should be reviewed after 12 months. The point of a labour rate is that it reflects your actual business costs and productivity. 2.5 Is my labour rate confidential? Initially it was understood that your labour rate should not be disclosed by an insurance company to anyone else or any other business. However, over time the labour rate of individual repairers is received by other Insurers on recoverable claims. These claims are presented to other Insurers to claim back costs in the format that the Insurer received them. Confidentiality is at the Repairer s discretion with other Industry stakeholders. 6 E-MTA Realistic Times User Guide

3 E-MTA Times Website 3.1 Why does MTA and NRMA Insurance have two separate websites? Whilst the times have been developed through a joint effort and are currently the same, two times websites/sources will be maintained to ensure that everyone in the industry has access to realistic times. NRMA Insurance s website, NTAR, is only for the use of Repairers completing quotes for that insurer. The MTA s website, E-MTA, may be used by any repair shop for quotes for any insurance company. E-MTA provides the Industry with realistic times for over 57,000 vehicles through accessing the Glass s Guide. This far exceeds the current number of vehicles in the NTAR system. MTA is committed to maintaining a high standard of realistic times and will update and add to the manual accordingly. The two guides may differ in the future. 3.2 Who can access the E-MTA times website? Currently, anyone can access the E-MTA website without any fees or registration processes. This is to allow all shops, insurers and assessors time to become familiar with RTRM. In the future, E-MTA will be funded by the Industry for the betterment and sustainability of the Industry, as was done with the original MTA Times Manual. This is because there are increased complexities involved with doing electronic business and the E-MTA times guide will need to be properly maintained and updated. Through proper maintenance, future generations of body repairers will not be disadvantaged with movements in the cost of doing business that are not reflected properly in the times manual. Ongoing research will be required to maintain the integrity of the database, ensure field report submissions are carried out, new vehicle designs and models are updated, research is conducted into increases to consumable and materials costs and how that impacts the Body Repair Industry. In the future, E-MTA will only be accessible through Quoting Software and will be a fee-per-use service. 7 E-MTA Realistic Times User Guide

4 Quoting 4.1 How is quoting methodology different under RTRM? The major changes are representative of the needs of the Industry to separate labour from consumables and being able cost these separately whilst being able to use your business actual labour rate. The quoting systems are able to automatically calculate these consumables so the actual method of quoting is very similar. Other important improvements to RTRM include the introduction of loadings on repair times and other components, such as used parts or exchange bumper bars that require extensive preparation. This information is readily available from the E-MTA website. NOTE: There are some differences between what insurance companies state the maximum is that they will pay or how loadings will apply for their work and what MTA recommends. Ensure that you understand how the Insurer that you are dealing with applies these loadings. 4.2 Will repair quotes increase under RTRM? Initially it was expected that overall, repair costs will remain cost neutral. What RTRM does is make the system transparent and create a mechanism for increases in costs to be charged on in the future. For example, since the inception of RTRM, there have been increases to repair and paint consumables as well as two increases to paint liquids. 4.3 What do I do if an Insurance Company doesn t accept my RTRM quote? If an insurance company doesn t accept your RTRM quote, you should initiate an Internal Dispute Resolution (IDR). The IDR process is detailed in Section 11 of the Motor Vehicle Insurance and Repair Industry (MVIRI) Code. This requires filling out an IDR Form and submitting it to the insurance company (fax a copy to MTA on 02 9212 6889). IDR forms are available for download from the MTA website click here and then download the IDR form Refuse to Assess Estimate and /or Realistic Times Methodology. This will require the Insurer to respond in writing to you within 5 working days and resolve the issue in another 10 working days. 8 E-MTA Realistic Times User Guide

5 Times 5.1 Where can I access the new realistic R&R times? The new realistic times can be accessed through your Quoting Software Provider (if your Provider has built this into its software). If available in your software, you can download the times directly into your quote. If you are not sure if this is available through your software, contact your Quoting Software Provider directly. Currently, the times are also available at E-MTA: www.e-mta.com.au. The times are available for free and unlimited access for a limited time only. 5.2 How have the new realistic R&R times been derived? The new realistic times have been researched, tested and trialled by a group of 16 trial repairers who have sat on a Times Committee. The Times Committee consists of these trial repairers, MTA representatives and NRMA Insurance staff. The Times Committee has conducted countless hours of research to ensure that the times are realistic. The times were trialled in controlled environments and then tested under workshop conditions. The results acted as sample information which was then presented to the Times Committee for review. Determinations were then made on the realistic time. The Times Committee has now evolved into the National Times committee with regular monthly meetings 5.3 What do I do if I disagree with the scheduled realistic R&R times? E-MTA Field Report Process To submit a field report you currently need to submit information identifying the issue through the Estimage system. This will then be forwarded to the E-MTA Times review committee for review. This is currently under development and requires Industry funding. IAG/NRMA Insurance Field Report Process To submit a field report to IAG/NRMA Insurance, go to the NTAR website, www.ntar.com.au and select Field Report (located on the upper left hand side of page). Fill in relevant details and you will receive an automated response. Your field report will then be investigated and depending on the nature of the submission, existing formula based query or something that may require field testing will be presented to the Times Committee for review. Once the Times Committee has received a field report, it is examined and if it is agreed to, the changes are made to both the NTAR and E-MTA websites. If the Times Committee disagrees with the field report, further investigation will be undertaken. This may mean representatives of the Times Committee go to the workshop of the person that submitted the field report and monitor the repair. 5.4 How have Sundry items been calculated? The Sundry items have been agreed to by a group including MTA representatives, trial repairers and NRMA Insurance staff. If you would like to put forward any feedback on the Sundry items, please submit a Field Report via the Estimage system or the NTAR website. 9 E-MTA Realistic Times User Guide

5.5 Are times available for prestige vehicles? The MTA has formed a Prestige Times Committee which is meeting regularly to establish prestige times for the E-MTA website. As this progresses the Industry will be kept informed. 5.6 How will repair times be calculated? Repair times will be negotiated between yourself and the assessor. The guide only covers R&R and Refinish times but also includes applicable loadings on repaired or recycled panels and exchange bumper bars. 10 E-MTA Realistic Times User Guide

Section 2: E-MTA Glossary 6 Glossary - Overview 6.1 Remove and Replace Operations (see R&R Glossary Items & descriptions) Each Remove and Replace time has been calculated allowing all standard fittings for the individual model and type. As a result, times may vary between top of the range and base models. 6.2 Repair Operations Blended and High Strength Metals New types of steel have been developed and are now used for various parts on motor vehicles. These metals differ from plain carbon steel in that they include alloying elements and/or they have undergone heat treatment to attain levels. Under the Motor Vehicle Insurance and Repair Industry (MVIRI) Code of Conduct, Body Repairers should seek manufacturer s specifications, other such Industry recognised sources or Insurer advice, if appropriate, when required to formulate estimates and carry out repairs on these metals. 11 E-MTA Realistic Times User Guide

7 Refinishing 7.1 Refinish Times The refinish times have been constructed to identify the physical process following recommended refinish procedures supplied by leading paint companies and other leading industry sources for carrying out the refinish painting process. These refinish operations are described as 1 Layer, 2 Layer and 3 Layer. The labour times applied to Layers 1, 2 and 3 do not include consumables or materials. 1 Layer Time is for a standard single refinish process used for Solid painting. 2 Layer Time is for refinish processes that require base coat and a clear top coat. This is applied to Clear over base, Metallic 1 and Metallic 2 refinishing processes. 3 Layer Time applies to the refinish processes that require Base coat, Pearl coat and a Clear top coat. 7.2 Refinish Blends 70% of the out time for the Panel being refinished using the blend process. For example, divide the refinish time of the outside of the panel by 70%. 7.3 Refinish Spot Blends When the refinish process is kept in a Spot section of a single panel with no other panel being refinished, the time required will be based upon the amount and place of damage. This time is subject to negotiation. 7.4 Refinish Loadings The refinish loadings of 10% and 25% are to be applied to the refinish times of the following panels: New Welded and Re-skinned panels (where filler work is required) = 25% refinish loading time Repaired panels (requiring filler work) between 15 to 59 minutes = 10% refinish loading time Repaired panels (requiring filler work) over 60 minutes = 25% refinish loading times Recycled panels = 10% refinish loading time Exchange bumper bars = 25% refinish loading time Special Clears (for repaired or blended panels) = 25% refinish loading time These loadings currently apply for outside visible body panels and applied to the out refinish time exceeding 15 minutes (0.25 hours) and up to 59 minutes (0.99 hours), and for 1.0 hour or more repairs. Loadings for interior panels are currently being reviewed. These include subframes, inner apertures, hinge pillars, centre pillars and floor pans. 12 E-MTA Realistic Times User Guide

8 Materials and Consumables These allowances are as a result of the MVIRI Code of Conduct where significant consumables and materials may be separated from the labour operations. 8.1 Panel Consumables This allowance is designed to cover the cost of consumables used during the welded panel Remove & Replace and repair process. Panel Consumables are currently calculated @ $3.35 per repair hour. In the rare event there are no repair operations, and a welded panel Remove & Replace is required, a Panel Consumable allowance of up to $6.70 may be included to cover the cost of consumables used during the Remove & Replace process. Panel Consumables are currently listed in Miscellaneous section of the quote. 8.2 Paint Consumables This allowance is designed to cover the cost of consumables used during the refinish process. Paint Consumables calculated manually @ $5.83 per paint labour hour. 8.3 Paint Materials This allowance is designed to cover the cost of materials used during the refinish process. There are different paint material allowances for different paint colour groups. Below are the current agreed allowances for IAG: S1 = $17.00 S2 = $18.92 M1 = $20.51 M2 = $23.65 M3 = $26.93. 8.4 Paint Setup Time This allowance is payable on all quotes to cover time spent identifying, mixing and matching colour and the cleaning of guns and equipment used. Paint setup = 0.33 @ paint labour rate Paint setup where a 2nd colour is involved = 0.50 @ paint labour rate. Consumables and Materials are currently listed in the Miscellaneous section of the quotation. 13 E-MTA Realistic Times User Guide

9 Glossary Remove & Replace Item Description Front Bumper Bar Front Bumper Bar dismantle and assemble Grille Grille, dismantle and assemble Headlamp/dismantle and assemble Radiator and Cowl - manual Radiator and Cowl - automatic Radiator Fan Blades Water Pump Front Apron assembly Radiator Support assembly Radiator Support One Side Radiator Support Brace Radiator Support Lock Panel Horn Front Guard Front Guard Mould Front Guard Mould Stick On Front Guard Splash Tray Road Wheel, dismantle and assemble Front Subframe Rail and Skirt Subframe Skirt Full Subframe Skirt - Short Engine Engine and Cradle, dismantle and assemble Engine Sump Engine Mount Front or Side Engine Mount Rear or Side Driveshaft - front Wheel and Column Battery and Carrier Air Conditioner Fan Air Conditioner Condenser Bonnet Bonnet, dismantle and assemble Bonnet Lock and Cable Bonnet Stay/Bracket The bar and bracket assembly as a unit. Does not include reinforcement if removed separately. The Removal and Replacement, dismantle and assemble of the complete bumper bar assembly including the grille if part of the bar. Does not include reinforcement if removed separately. The assembly as a unit. The Removal and Replacement, dismantle and assemble the complete assembly. The Removal and Replacement, dismantle and assemble and refocus. Radiator core and dismantle cowl as necessary. As above. Blades only or Electric assembly as a unit. The assembly as a unit. A one piece unit or upper and lower times combined. Includes front tie bar when serviced with complete assembly. Separate panel or section of complete support. Separate Brace to either side radiator support panel. Either bolted or welded. Same time for one. Includes attached support braces. This operation is for one mould only. As above. This operation includes one piece or multiple sections. Includes removal of tyre from rim. Assembly of section if supplied separately, including upper skirt reinforcement panel. Replace the complete assembly including reinforcements. Section forward of suspension tower only. The engine, transmission assembly from the chassis including heater hoses, exhaust, necessary fuel and oil Lines, cables, wiring and road test. Includes Removal and Replacement of engine/transmission from cradle assembly, dismantle and assemble complete cradle and suspension assembly, bleed brakes, wheel alignment and road test. This operation is to remove and replace sump only. This operation is for one mount only. As above. To remove and replace one front driveshaft as a unit. Includes the steering wheel and column and driver's air bag if standard. Battery and bolted or welded carrier. The complete fan assembly (electrical). The condenser only. Excluding pipes and hoses. The assembly as a unit. Removal and replacement, dismantle and assemble all standard fittings. Does not include replacement cable. Bolted or clipped into grommet. 14 E-MTA Realistic Times User Guide

Plenum Chamber Plenum Grille Plenum Seal Wiper Arms Aerial Subframe tie bar Subframe Crossmember Front Suspension assembly Front Suspension assembly and dismantle and assemble Front Suspension One Side, dismantle and assemble Two Front Skirts Hinge Pillar Assembly Hinge Pillar Outer Front Door Front Door, dismantle and assemble Front Door, Parts and Re-skin Front Door - Trim and Handles Centre Pillar assembly Sill Panel Section Body Side Panel assembly Dash Panel assembly Dash Panel assembly and dismantle and assemble Turret Replacement Panel Turret Drip Mould Front Screen Note: Check with Insurer / Work provider if there are Supplier agreements in place Rear Screen Note: Check with Insurer / Work provider if there are Supplier agreements in place Rear Quarter Panel Trim Headlining and Fittings The complete welded assembly including filler panels. Screwed or clip in plastic/metal grille. Normally clipped into leading edge of plenum. Includes nearside and offside wiper arm assemblies. Includes aerial and cable only. Complete assembly when serviced separate to radiator support panel. To remove and replace the bolted or welded crossmember with no allowance for dismantling. Includes remove and replace steering linkage, brake hoses, driveshaft couplings where necessary bleed brakes and road test. Does not include dismantling except when necessary to enable removal. Includes dismantle and assemble complete assembly and front wheel alignment. Includes the complete dismantle and assemble of one side suspension, including driveshaft Where applicable. (Dismantle and assemble brake components or strut not included). All operations necessary to fit two front skirts, includes front bar dismantle and assemble, all Lamps, apron panels and grille. Bonnet dismantle and assemble, lock and cable, radiator and support, front guards and fittings. electric fittings and dash if required, seats and trims, release etc. Inner and outer sections and assemble if required. Outer section only. Removal and replacement of door including factory fitted electrical wiring. Removal and replacement door, dismantle and assemble complete hardware including trim, mirror, moulds and seals, Standard speakers and wiring. Removal and replacement of door, dismantle and assemble all hardware and moulds, remove and replace skin and re-swing door. Includes the removal only of the tape edge sealer. Includes trim, armrest, inner handles and factory fitted speaker Includes assemble inner and outer sections. Front or rear section of outer panel. The complete assembly, either one piece or upper and lower, front and rear panel assembles. Includes dash panel assembly and passenger air bag if standard. Includes the dismantling and assembly of all dash components and passenger air bag if standard. Includes rail assembles or skin only. Includes one piece or separate sections. Includes rubber or urethane seal all mouldings including inner garnish rear view mirror and wiper arms and blades. Includes rubber or urethane seal all mouldings including inner garnish rear view mirror and wiper arms and blades. The trim/trims covering the inner quarter panel (clipped or glued). Includes headlining, interior sun visors, rear view mirror, grab handles, courtesy and map reading lamps and interior mouldings. 15 E-MTA Realistic Times User Guide

All Trim Rear Quarter Panel Rear Quarter Panel Short Rear Quarter Panel Inner and Outer Rear Chassis Rail Boot Lid, Dismantle and Assemble Boot Floor - Short Boot Floor - Extension Boot Floor - Rail Rear Tie Bar Driveshaft - Rear Diff Housing, dismantle and assemble Fuel Tank and Neck and Fittings Fuel Tank Neck, Door and Catch Beaver Tail Panel Beaver Tail Panel Inner and Outer Tailgate Tailgate, Dismantle and Assemble (Electric) Tailgate Lock/Catch Rear Suspension Assembly Rear Suspension Assembly, Dismantle and Assemble Rear Suspension One Side NOTE: A suitable time for all trims should be determined by adding the necessary operations individual times together. Door trims, Tailgate trims and boot trims which are separate to the cabin compartment, should be treated as separate operations The removal and replacement of the quarter panel at factory joints. The removal and replacement of a short cut section of the quarter panel, e.g. cut at waist or less outer dog leg. The removal and replacement of the inner and outer quarter panels, including outer wheel arch when serviced with inner quarter panel. Time listed is to fit the complete rail assembly or a factory short section as normally serviced. Remove and replacement all standard fittings (excluding hinges). Short - cut behind rear seat in boot floor area. The nearside or offside filler panel, joining lower rear section of quarter Panel to boot floor. Attached to underside of boot floor situated between chassis rails. (not tie member) Ties ends of Rear Chassis Rails and Luggage Compartment Floor together, sometimes referred to as inner beaver. To remove and replace one rear driveshaft as a unit. Remove and replace, dismantle and assemble final drive assembly and bleed brakes. Includes tank, filler neck, door and catch where fitted. Includes the filler neck, door and catch only. A one piece unit or multiple panel assembly. When inner panel is serviced separate to outer Panel/s. Where necessary, allows for removal and replacement of the trim, wiring loom and washer hose. Remove and replace, dismantle and assemble all standard fittings, including glasses where bolted in, trim, wiper and washer assemblies, wiring, lamps, registration plate, moulds, badges, locks, bumper rubbers and struts. The catch or striker usually attached to beaver panel or support rail. Remove and replace the rear suspension assembly as a unit from the body or chassis, bleed brakes and road test. Includes dismantle and assemble the suspension components and bleed brakes and road test. Does not include dismantle of final drive. Includes dismantle and assemble one side of rear suspension, bleed brakes and road test. (Used mainly on vehicle fitted with independent rear suspension) 16 E-MTA Realistic Times User Guide

10 Glossary Refinish Item Front Bumper Bar Front Bumper Bar reinforcement Grille Front Apron Assembly Front Apron Upper Front Apron Lower Front Gravel Tray Radiator Support Assembly Radiator Support Assembly Bolted Radiator Support / Headlamp Panel Top Radiator Brace to Rail Radiator Support Brace Triangular Brace to Tie bar Radiator Support Lock Panel Front Guard Front Guard In and Out Front Guard Mould Front Guard Mould Stick-On Front Mud Flap Sill Panel Mould Front Road Wheel Subframe Rail Complete Subframe Rail Short Front Subframe Rail and Skirt Subframe Skirt Full Bonnet Bonnet Inner/Outer Bonnet In and Out Bonnet Mould Bonnet Hinge Plenum Subframe Tie Bar Unitary Operation - Front End Out Unitary Operation - Front End In and Out Unitary Operation - Engine Bay Hinge Pillar Assembly Rule The complete outside of panel and any visible inner areas The complete panel inside and out includes all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out all visible painted areas The complete panel inside and out The complete panel inside and out The complete panel inside and out The complete panel inside and out The complete outside of the panel The complete outside and necessary inside of the panel The complete painted surface of the component The complete painted surface of the component The complete painted surface of the component The complete painted surface of panel The complete wheel inside and out The complete panel inside and out The complete panel inside and out The complete visible areas of panels inside and out The complete visible areas of panels inside and out The complete outside of panel The complete outside and full inside of the panel The complete outside and necessary inside of the panel The complete painted surface of the component The complete painted surface of the component The complete panel inside and out as painted The complete panel inside and out The complete exterior visible surface of Left and Right Front guards, bonnet and grille/apron only The complete exterior visible and inner surfaces of Left and Right Front guards, bonnet and grille/apron only The complete painted engine bay inside and out including skirt braces but not including firewall. The complete painted surface of panel assembly in and out (not including sill or cant rail where one piece panel exists) 17 E-MTA Realistic Times User Guide

Hinge Pillar Outer Hinge Pillar Inner Front Door Front Door In and Out Front Door External Handle and Barrel Front Door Mould Stick-On Front Door Mirror Base and Body Front Door Mirror Cover Front Door Hinge Bolted Front Door Hinge Welded Centre Pillar Assembly Centre Pillar Assembly Outer Centre Pillar Assembly Inner Rear Door Rear Door In and Out Rear Door External Handle Rear Door Mould Stick-On Rear Door Hinges Bolted Rear Door Hinges Welded Sill Panel Sill Panel Inner Body Side Panel Assembly Firewall Panel Sliding Door Sliding Door In and Out Turret Turret Cant Rail Panel Cabin Corner Panel Rear Bumper Bar Rear Bar Main Reinforcement Tail Lamp Mould Tail Lamp Filler Panel Rear Road Wheel Rear Quarter Panel Rear Quarter Panel Wheel Arch Inner Rear Quarter Panel Wheel Arch Outer Rear Quarter Panel Mould Rear Door Aperture / Dogleg The complete painted surface of outer panel (not including sill or cant rail where one piece panel exists) The complete painted inner surface of panel The complete exterior visible section of panel The complete outside and necessary inside of the panel The complete component inside and out including 2 or more pieces where applies The complete component inside and out The complete component inside and out including the base where 2 or more pieces apply The complete component inside and out The complete panel inside and out The complete panel inside and out The complete painted surface of panel assembly in and out (not including sill or cant rail where one piece panel exists) The complete painted surface of outer panel (not including sill or cant rail where one piece panel exists) The complete painted surface of panel The complete exterior visible section of panel The complete outside and necessary inside of the panel The complete component inside and out including 2 or more pieces where applies The complete component inside and out The complete component inside and out The complete component inside and out The complete exterior visible outside of panel only (does not include door jambs) The complete visible section of the panel. The complete exterior visible section of panel The complete outside of the panel The complete outside of the panel The complete outside and necessary inside of the panel The complete outside of panel to factory joins The complete exterior visible outside of panel only (does not include door jambs) The complete exterior visible outside of panel only (does not include door jambs) The complete outside of panel and any visible inner areas The complete panel inside and out all visible painted areas The complete component inside and out The complete exterior section of panel The complete wheel inside and out The complete exterior visible outside of panel only (does not include jambs or separate extension panels) The complete outside of panel The complete outside of panel The complete component inside and out The complete aperture/dogleg to exterior visible lines (does not include Centre pillar or exterior visible sill section) 18 E-MTA Realistic Times User Guide

Rear Quarter Panel Mould Stick- On Boot Lid Boot Lid In and Out Boot Lid Hinge one side Boot Floor Panel including extensions and brackets Boot Floor Panel including extensions / brackets inner / under Boot Floor Panel Extension Boot Floor Panel Rail Rear Tie Bar Rear Gravel Tray Beaver Tail Panel Assembly Beaver Tail Panel Inner Beaver Tail Panel Outer Beaver Tail Panel Inner and Outer Beaver Tail Panel Mould Tailgate Tailgate In and Out Tailgate Mould Tailgate Lower Tailgate Lower In and Out Rear Body Half / Rear End Out Body Shell / All Over Out The complete component inside and out The complete outside of panel The complete outside and necessary inside of the panel The complete component inside and out The complete outside visible section of panel including extensions and brackets until the panels meet quarters/beaver and parcel shelf/rear seat brace The complete outside and inside section of the panel including extensions and brackets until the panels meet quarters/beaver and parcel shelf/rear seat brace The complete top side of the panel The complete outside and necessary inside of the panel The complete outside and necessary inside of the panel The complete outside and necessary inside of the panel The complete outside of panel only The complete visible inner of panel The complete outside of panel only The complete outside and necessary inside of the panel The complete component inside and out The complete outside of panel The complete outside and necessary inside of the panel The complete component inside and out The complete outside of panel The complete outside and necessary inside of the panel The complete exterior visible surface of Left and Right Quarter panels, boot lid and beaver panel The complete exterior visible panels including plastic sill covers or sills but not including Bumper Bars or painted moulds and fittings 19 E-MTA Realistic Times User Guide

Section 3: E-MTA Consumables Sundries Guide 11 Allowance Guide for Miscellaneous Consumables and Materials Panel Consumables $3.35 Per Repair hour Welded Panel Consumable $6.70 This allowance applies when a welded panel is replaced and there are no repairs, this is shown in the Miscellaneous section of the quote LAYER 1 LAYER 2 LAYER 3 Paint Liquid Materials Guide SOLID 1 @ $17.00 SOLID 2 / COB @ $18.92 METALLIC 1 @ $20.51 METALLIC 2 @ $23.65 METALLIC 3 @ $26.93 Paint Consumables $5.83 Per Paint hour Setup / Colour Match 1 colour Setup / Colour Match 2 colour 0.33 Of an hour @ The Repairers labour rate 0.50 When a second colour is involved the allowance increases by 0.50 of an hour @ repairer labour rate Setup / Colour Match 3 Negotiated 10% Used to offset painting other panel, complex paint formula or colour match. An allowance of 10% of the OUTER paint time can be added when the repair time is between 15 mins (0.25) and 59 mins (0.99) Paint Loadings (For any repaired or re-skinned panels or for any used or exchanged parts) 25% 10% 25% 25% An allowance of 25% of the OUTER paint time can be added to the repair time of 60 mins (1.00) or more A 10% allowance of the paint time can be added for a recycled panel or part is fitted An allowance of 25% of the paint time can be added where an exchange bumper bar is fitted An allowance of 25% of the paint time can be added for a new welded panel including door skins, beaver & quarter panels Blend Allowance 70% Applies to the "Outer paint time of the panel Single Panel Masking Allowance Fine Line Masking Scratch Resistant Clear Labour Up to.50 Negotiated Up to 0.50 Negotiated 25% An allowance of up to 0.50 of an hour at the repairer s hourly rate applies where a single panel only (with no adjoining blends) requires refinishing and is to remain on the vehicle. This is to be shown in the Remove & Replace section in the quote An allowance of up to 0.50 of an hour at the repairer s hourly rate applies where a fine line masking is required for refinishing. This is to be shown in Remove & Replace section on the quote For any Repaired or Blended panel where the panel is painted in 'Scratch Resistant Clear 20 E-MTA Realistic Times User Guide

12 Sundries Guide Sundries Guide Pricing Item Description (less GST ) Air Conditioning Degas $40.00 Includes evacuate and store gas and record details Air Conditioning Regas R12 (if available) $140.00 Includes oil, gas and test and check system and refit drier Air Conditioning Regas R34a $90.00 Includes oil, gas and test and check system and refit drier Body Foam/anti flutter doors and skins Body Foam/anti flutter quarter panels, sills and pillars $29.00 TBA Body Foam/anti flutter turrets $52.00 Includes labour to apply and materials including the use of 1 disposable tip To be costed based on the amount used including preparation, masking, tip use etc Includes labour to apply and materials including the use of 1 disposable tip Brake Fluid per 500ml $8.00 Chip/Stoneguard lower front door $25.00 Chip/Stoneguard lower front guards Chip/Stoneguard lower Quarter panel (if factory join evident) $15.00 $20.00 Chip/Stoneguard lower rear door $20.00 Chip/Stoneguard sill panel (includes lower Qtr section) Chip/Stoneguard Underbody floors, skirts wheel arches $80.00 TBA Engine oil per litre $7.00 This allowance is for generic item only. OEM items must appear in parts section of quote with part number and list price supplied Includes removal and replace of stoneguard as well as supply of materials and consumables Includes removal and replace of stoneguard as well as supply of materials and consumables Includes removal and replace of stoneguard as well as supply of materials and consumables Includes removal and replace of stoneguard as well as supply of materials and consumables Includes removal and replace of stoneguard as well as supply of materials and consumables To be costed based on the size, complexity and quality of finish (including areas to be masked). Pricing should be based on a portion of the above allowances This allowance is for generic item only. OEM items must appear in parts section of quote with part number and list price supplied Front or Rear Glass Urethane $30.00 Material only Front screen supply and fit (remote) Invoice + 10% Includes the removal and replace, supply glass as well as necessary materials and moulds Headlamp globes quartz H4 $11.00 Each Mould retape $20.00 Mould special retape 33% New panel tape and gun sealer - new bonnet New panel tape and gun sealer - new boot lid/tailgate $35.00 $30.00 Applies to moulds with a list price of $60 or less. Includes tape labour and necessary consumables Applies to moulds with a list price more than $60. Includes tape labour and necessary consumables Includes labour to replace sealer as well as supply of materials and consumables Includes labour to replace sealer as well as supply of materials and consumables 21 E-MTA Realistic Times User Guide

New panel tape and gun sealer - new door/skin $25.00 New protector mould urethane $5.00 Number plate frame - perspex 5 digit Number plate frame - perspex 6 digit Number plate frame - perspex Euro Number plate frame - plastic bezel type Paint protection Paint Stripper - Bonnets Boot lids Turrets Paint Stripper - Guards, Doors, Qtrs, Side panels $16.00 Each $16.00 Each $16.00 Each $3.50 Each Invoice + 10% $17.92 $11.95 Paint Stripper Second Application 30% Paint Stripper - Turrets for Wagons, Vans $23.90 Includes labour to replace sealer as well as supply of materials and consumables Applies when a protector mould is bonded with adhesive from factory To a maximum of $200. Warranty papers or original invoices to be sighted by Assessor prior to authorising All consumables and materials necessary including stripper, masking tape, sand paper, rags, plastic sheeting etc All consumables and materials necessary including stripper, masking tape, sandpapers, rags, plastic sheeting etc For panels requiring a second application of stripper 30% of the first allowance applies All consumables and materials necessary including stripper, masking tape, sandpapers, rags, plastic sheeting etc Panel bond adhesive doors/skins $21.00 Includes labour to apply and supply all necessary materials Panel bond adhesive quarter panels, sills and pillars TBA To be costed based on the size. Pricing should be based on a portion of the above allowances Panel bond adhesive turrets $39.50 includes labour to apply and supply all necessary materials Pinstriping and decals Invoice + 10% Refer to Insurer guidelines Power Steering fluid per litre $7.00 This allowance is for generic item only. OEM items must appear in parts section of quote with part number and list price supplied Proofcoat/Cavity Wax $5.00 Includes labour to supply and apply per panel Quarter Glass Urethane $15.00 material only Radiator Coolant - 4 cyl $20.00 This allowance is for generic item only. OEM items must appear in parts section of quote with part number and list price supplied Radiator Coolant - 6 and 8 cyl $25.00 This allowance is for generic item only. OEM items must appear in parts section of quote with part number and list price supplied Remove and replace Front/Rear screens, side or Quarter glass Rust proofing Side glass supply and fit (remote) Sound deadener padding (adhesive type) perforated Invoice + 10% Invoice + 10% Invoice + 10% $22.00 Per sheet Includes the removal and replace as well as necessary consumables Warranty papers or original invoices required Includes the removal and replace, supply glass as well as necessary materials and moulds 22 E-MTA Realistic Times User Guide

Sound deadener padding (adhesive type) non-perforated Specialist sublet Spray on and brush on sealers - Beaver panel inner Spray on and brush on sealers - Beaver panel outer Spray on and brush on sealers - per metre max Spray on and brush on sealers boot floor Spray on and brush on sealers Quarter panel Spray on and brush on sealers radiator support Spray on and brush on sealers sill panel $18.00 Per sheet Invoice + 10% $40.00 $40.00 $20.00 $50.00 $40.00 $50.00 $60.00 Stop/Tail globes $1.10 Each Refer to Insurer guidelines Includes removal and replace of sealer as well as supply of materials and consumables Includes removal and replace of sealer as well as supply of materials and consumables Includes removal and replace of sealer as well as supply of materials and consumables Includes removal and replace of sealer as well as supply of materials and consumables Includes removal and replace of sealer as well as supply of materials and consumables Includes removal and replace of sealer as well as supply of materials and consumables Includes removal and replace of sealer as well as supply of materials and consumables Transmission fluid per litre $7.00 This allowance is for generic item only. OEM items must appear in parts section of quote with part number and list price supplied Wheel Alignment - 4WD Front $65.00 4WD vehicles Wheel Alignment - 4WD Front and Rear $85.00 4WD vehicles Wheel Alignment - Front $50.00 2WD vehicles Wheel Alignment - Front and Rear $78.00 2WD vehicles Wheel Balance Alloy or Steel $15.00 Not to be charged if new tyre being fitted Invoice + 10% Quarter Glass Window tinting (max prices) Invoice + 10% Side Glass Invoice + 10% Cargo Glass Invoice + 10% Rear Glass 23 E-MTA Realistic Times User Guide

13 Sundries Labour Guide Sundries List 24 E-MTA Realistic Times User Guide R&R Guide ABS unit (does not include bleeding system) 1.6 Aftermarket driving light 0.1 Aftermarket driving light, wiring and refocus 0.25 Air conditioning compressor and plug and reset 0.5 Air conditioning condensor 0.4 Alarm switch 0.05 Alternator including belt and idler pulley 0.3 Autoliner (set and measure) 0.75 Autorobot (set and measure) 1.3 Bonnet protector 0.02 Bonnet washer jet 0.02 Brake booster (does not include bleeding system) 1.4 Bull bar aerial 0.2 Bull bar heavy duty (steel aftermarket - Landcuiser, Patrol etc) 1.5 Bull bar light duty (nudge, single loop no bracket - Hiace, van type) 0.5 Bull bar medium duty (alloy type - Pajero, Pathfinder and OEM style) 1 Bull bar winch electric 0.75 Bull bar winch PTO 1 Layer 1 Refinish Guide Bumper bar reinforcement 0.13 0.3 0.31 0.32 Cant Rail (large - sedan and wagon) 0.85 0.89 0.92 Cant Rail (medium - sedan and large hatchback) 0.65 0.68 0.7 Cant Rail (small - hatchback, sedan and utility ) 0.53 0.55 0.57 Car Bench (set and measure) 0.75 Car-O-Liner (4WD, set, measure, mount) 2.5 Car-O-Liner (set and measure) 1.5 Car-O-Tronic (measuring system only) 0.25 CD/ DVD Stacker 0.3 Chief Easy Liner (set and measure) 1.5 Clamp damage left and right (measuring system only) 0.6 0.63 0.64 Data Liner (set and measure) 2.5 Door handles 1 piece 0.19 0.2 0.21 Door handles 2 piece 0.25 0.26 0.27 Door mould extra large (4WD type) 0.57 0.59 0.61 Door mould large 0.39 0.4 0.41 Door mould medium 0.23 0.24 0.24 Door mould small 0.2 0.21 0.21 Easystraight (set and measure) 1 Fuel Lid 0.2 0.21 0.22 Guard mould extra large (4WD type) 0.28 0.29 0.3 Guard mould large 0.2 0.21 0.22 Guard mould medium 0.18 0.19 0.2 Layer 2 Layer 3

Guard mould small 0.17 0.18 0.19 Head light covers 0.02 ID Tag 0.05 Mag wheels 0.15 1 1 1 Mag wheels (additional time after first. Rims 2 to 4 +) 0.05 Mirror 1 piece cover 0.2 0.21 0.22 Mirror 2 piece base/body 0.39 0.4 0.41 Number plate frame 0.02 Paint boot or tailgate apperture 1 side 0.3 0.31 0.32 Paint boot or tailgate apperture fully 0.5 0.52 0.53 Paint single door or Quarter/dogleg apperture for 2 door 0.65 0.68 0.7 Paint single door or Quarter/dogleg apperture for 4 door and wagon 0.4 0.42 0.43 Extra 30% of 1st Paint strip 2nd application required application time Paint strip side panels (full guard, door, quarter) 0.75 Paint strip turret (wagon) 1.5 Paint strip turret, boot lid, bonnet (sedan, hatch, utility) 1 Press Bearings 1 Quarter mould extra large (4WD type) 0.28 0.29 0.3 Quarter mould large 0.2 0.21 0.22 Quarter mould medium 0.18 0.19 0.2 Quarter mould small 0.17 0.18 0.19 Radiator bottle/overflow bottle 0.05 Relays (each) 0.01 Rope Screen/Mask off glass without mould fully 0.5 Rope Screen/Mask off glass without mould one side only 0.2 Second colour door frames 0.3 0.31 0.32 Second Colour lower guard (black etc) 0.2 0.21 0.22 Shark (measuring system only) 0.25 Side Step aftermarket or OEM 0.5 Small individual components (bar vents, fog lamp cover, bar inserts) 0.15 0.16 0.17 Special tape mask off screen 1 side or Quarter glass 0.5 Special tape mask off screen/mould fully 1 Towbar and wiring (heavy duty 1700kg and above) 0.5 Towbar and wiring (light duty below 1700kg) 0.3 Towbar Goose neck 0.05 Towbar plug 0.05 Two tone doors 0.6 0.63 0.64 Two tone guards 0.3 0.31 0.32 Utility, Aluminium and Steel Trays aftermarket not including fittings 2 Washer bottle 0.1 Wheel rim steel 0.15 0.75 0.75 0.75 Wheel rim steel (additional time after first. Rims 2 to 4 +) 0.05 Wiper motor and spindle 0.3 25 E-MTA Realistic Times User Guide

Section 4: Using the E-MTA Website 14 Search by Vehicle The Search by Vehicle option allows you to select the correct Make, Model and Variant and then consult the entire list of times allocated to that vehicle. (Note: do not enter the Month of the vehicle you are searching for, as then the search will be too narrow). 26 E-MTA Realistic Times User Guide

27 E-MTA Realistic Times User Guide

15 Review E-MTA Times by Job ID The Search by E-MTA Job ID option allows the user to evaluate the exact times used by the estimator when preparing the estimate. Estimates prepared using a compliant quoting system each have a unique Job ID. 28 E-MTA Realistic Times User Guide

Section 5: Disclaimer 16 Disclaimer MTA NSW has taken all reasonable care to ensure that the information contained in this guide is accurate. The E-MTA realistic times guide is based on data and information collected by MTA NSW and information accepted in good faith from IAG and various other sources associated with this work. However, no warranty or representation can be given that the information and materials contained in it are complete or free from errors or inaccuracies. MTA NSW accepts no responsibility for any deficiency, misstatements or inaccuracies contained in this guide. To the extent permitted by applicable laws, MTA NSW accepts no liability for any decision, action, loss, damages or expenses of any kind including without limitation, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, or claims by third parties howsoever arising in connection with the use or reliance on the information in this guide. By viewing this guide, you are acknowledging that you have read and agree to the above disclaimer. 29 E-MTA Realistic Times User Guide