KSR Corporate Fleet VIP Program

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1 KSR Corporate Fleet VIP Program Our VIP Program is designed to add value and save time for corporate and business clients. Let us focus on repairing your fleet so you can focus on running your business. On the KSR corporate program, we keep your preferred rental car type on fi le and can arrange delivery of a replacement executive vehicle to any accident scene in the Sydney metro area within 2 hours. We give priority to pushing fl eet car repairs through our workshop as quickly as possible. When the repairs to your car are complete, we can drop off the car to you and pick up the replacement vehicle at no charge. Charges for the replacement vehicle will be added to your 30 day invoice. From a Toyota Camry to a HIACE van, we can supply a late model, unmarked vehicle to meet your needs and with prices starting at just $36 a day, it s very economical. As part of our VIP program, you will receive a vehicle accident procedure booklet and a VIP key tag to place in all your vehicles. These handy little lifesavers have our 1300 number on them for a 24 hour emergency pickup, so that your employees can contact us directly to save time if you desire. You will also be appointed a personal dedicated account manager to keep you in the loop and up to date on any of your cars currently in our workshop. In summary: We guarantee to deliver a replacement vehicle to the scene of any accident within the Sydney metro area within 2 hours (during business hours), or your fi rst day of car rental is FREE of charge FREE pick up and delivery by KSR for all fl eet/vip customers cars VIP customer cars are given priority in the KSR workshop to ensure the quickest turnaround time The vehicle rental and repair bill is put onto your account with 30-day payment terms FREE repair quoting available online via our website Each accident repair over $1000 rewards you with 1 loyalty point 1 Point can be redeemed for 1 day of free car hire We provide VIP key tags and 24 hour assistance for all drivers To become a KSR VIP customer, contact Rod Matthew on

2 Checklist for Choosing a Smash Repairer ASK THESE QUESTIONS BEFORE YOU GET YOUR CAR REPAIRED WITH A SMASH REPAIRER: 1. Are your repairs guaranteed by my insurance company? KSR is a recommended repairer for NRMA, Suncorp, GIO, Real Insurance, Budget Direct and a preferred repairer for all other major insurance companies. 2. Do you offer a written lifetime warranty on your work? Yes, we do. Restoring your pride and joy to pristine condition is our pride and joy. 3. Does your paint company offer a warranty on their paint? KSR uses PPG Worldwide which back their products with a written lifetime warranty. 4. Can you show me some customer testimonials? Absolutely, please view our website or contact reception for current client testimonials. 5. Do you have reliable accident replacement cars and can I get one for free? We have a fleet of 6 late model replacement vehicles and can source specific rental vehicles if you need. If you are not at fault, we can help you source a similar model car to yours at no charge. 6. How long have you been in business for? KSR has been operating as a Pate family run company since The current owner, Kristie Pate has owned and operated KSR for the last 10 years. 7. Can you do online quoting of repairs? Free repair quoting is available online via our website. 8. What is your current turnaround time on repairs? Can you guarantee this? Turnaround time averages one week but this can depend on the repair type and our current work load. We offer a free replacement vehicle if your repairs take longer than our estimated repair time. For your family s safety and for the best quality repairs, select the best repairer not the cheapest quote.

3 7 Things You Need to Know About Car Insurance and Repairs 1. It is your duty to inform your insurer if there are any changes to your car or driving record. Failure to do so may give your insurer the right to refuse or reduce a payment in the event of an accident. 2. If you leave your choice of repairer up to your insurance company, your repairs will be put out to tender and the repairer selected will be the cheapest quote this may not be the best quality repair on your car! The cheapest repair does not equal the best repair. 3. To save costs, most insurance companies insist that repairers use non-genuine or used parts on your car if it is more than 4 years old. This can contribute to quality issues and time delays as many non-genuine panels do not fi t as nicely as the genuine items. You have the right to request genuine parts to be fi tted to your car. 4. Your bumper bar colour is usually slightly different to your car body paint colour even when it is brand new from the factory. This is due to the paint being applied on a plastic surface compared to a metal surface. 5. Insurers have standard policies and rates but they can be negotiable if you are prepared to take the time to do this. 6. Insurance companies do not pay for the repairer to wash or clean your car, this is a service provided by your repairer. 7. Please read the fi ne print of your car insurance policy as most policies ask you to agree that used/aftermarket and non-genuine parts may be fi tted to your car if it was to be involved in an accident. For your pride and joy insist on the repairer of your choice from the start. Ensure you get quality repairs and a written lifetime workmanship warranty. For enquiries phone KSR on

4 While Your Car is in Our Care Thank you for trusting us with your vehicle repair. We look forward to delivering your car back to you in pristine condition. Your Vehicle: Registration: Drop off Date: Time: Expected Completion Date: Time: While your car is in our care, you may want to consider some of our value added services to save you time. These include: Car detailing from basic to premium Additional dent or paint repairs Paint, leather or fabric protection Car servicing Tyres Wheel alignment Air-conditioning re-gas Touch up paint $20 per bottle Car Pickup or Drop Off Replacement Vehicle from $36 per day Please tick any additional services that you would like us to perform while we are looking after your car, and either bring this sheet back with you when you drop your car off or fax to us on prior to bringing your car in. We will call you on the day that your vehicle repair is completed to confi rm a pickup time. For administration, general enquiries or an update on your car s progress, please contact us on

5 Auto Detailing Price List DELUXE DETAIL Body, engine, guards, and wheels pressure cleaned and chamois dried Windows cleaned inside and out Interior cleaned and dressed Wheels cleaned and tyres dressed Interior vacuumed and dashboard / vents cleaned Door chutes pressure cleaned Motor air dried and dressed Interior and boot carpets shampooed Leather seats cleaned and dressed Spare tyre cleaned Paint work polish and wax treatment applied Only $195 Sedan/Hatch or $245 4WD PREMIER DETAIL Body, engine, guards, and wheels pressure cleaned and chamois dried Windows cleaned inside and out Interior cleaned and dressed Wheels cleaned and tyres dressed Interior vacuumed and dashboard / vents cleaned Hand Polished Only $135 Sedan/Hatch or $165 4WD BASIC DETAIL Body washed and chamois dried Wheels cleaned and tyres dressed Interior vacuumed and dashboard / vents cleaned Only $45 Sedan/Hatch or $55 4WD ADDITIONAL EXTRAS The following options may be added to any of the standard detailing packages. Leather Seats Clean and Condition Paintless Parking Dent Repair $45 Sedan/Hatch or $55 4WD FROM $140 Interior Carpets Shampoo Buff and Polish Vehicle $25 Sedan/Hatch or $40 4WD FROM $299 All Prices Include GST.

6 Replacement Vehicles Here are some of the vehicles we can source for you while your car is being repaired. Replacement vehicles can be delivered to the scene of an accident or picked up from KSR. If you are the not at fault driver, your car rental may be FREE. Group 1-6 Days 7-13 Days Days 30+ Days Description Toyota Yaris* $36.00 $35.50 $35.00 $ , door manual hatchback Toyota Yaris* $36.00 $35.50 $35.00 $ , door manual hatchback Nissan Tiida* $37.50 $36.00 $35.00 $ door manual sedan or hatchback Nissan Tiida* $40.00 $38.50 $37.50 $ door auto hatchback Nissan Tiida* $40.00 $38.50 $37.50 $ door sedan Toyota Camry* $53.50 $50.50 $48.50 $ litre auto sedan Ford Falcon* $57.50 $51.50 $50.00 $ cylinder sedan Ford Territory* $71.00 $63.50 $53.50 $ seater van or SUV Nissan X-trail* $53.50 $50.50 $48.50 $ x4 soft roader Toyota Tarago* $ $98.50 $91.00 $67.50 Tarago 8 seater van Nissan Patrol* $ $ $ $ x4 off roader Nissan Navara* $77.50 $73.50 $68.50 $ x4 dual cab utility Toyota Hiace $65.00 $61.00 $52.50 $48.50 One tonne van Toyota Hilux $56.00 $48.50 $42.50 $37.00 One tonne utility tray back Toyota 12 Seater $ $81.00 $71.00 $64.00 Toyota 12 seater commuter bus * Or Similar Model All Prices Include GST. Prices effective 01/03/09. KSR reserves the right to adjust prices if required without prior notice. Standard Damage Excess of $1000 per Damage Claim Lodged.

7 KSR Fleet Care Registration Form Please complete and fax back to so we can serve you better Business Name: Contact Name: Car Insurance Company: Phone: Mobile: Address: Fax: DOB: Number of fl eet vehicles: Preferred replacement vehicle type (E.g. Van, 4 x 4, small, medium, large): Pickup and delivery required: YES / NO Do you require a car to the scene of the accident: YES / NO Specifi c Instructions or Notes:

8 Application for Credit Account with KSR Nature of Organisation: Sole Trader Partnership Proprietary Trust Other Company Name: Trade Name: Delivery Address: Postal Address: Phone: Fax: Mobile: ABN/ACN: Previous Address Details (If less than 2 years): Details of Partners (If partnership) Details of Directors (If Propriety Ltd Company) 1. Full Name: 1. Full Name: Home Address: Home Address: Phone (H): Phone (H): 2. Full Name: 2. Full Name: Home Address: Home Address: Phone (H): Phone (H): Contact Person for Accounts: Name and Branch of Bank: Bank Account and BSB Numbers: Type of Account: 7 days 14 Days 30 days Method of Payment: Direct Deposit Credit Card Cheque Trade References: 1. Phone: 2. Phone: I certify that the above information is true and correct and that I am authorised to make this application for credit. In accordance with the Privacy Act (1988) I authorise any person or company to give information as may be required in response to credit inquiries. Signed: Full Name: Date: Position: