IP Server Edition Webinar 25.03.2014 Dariusz Kargul Inżynier wsparcia sprzedaży RRC
Communications for Your Growing Business. Kreujemy najbardziej Elastyczne Zasoby ze Skalowalnym Systemem gwarantują pewność na Twoją Przyszłość Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 2
Telefony, smartphony, desktop, tablety Dom, praca i w trasie IP Digital Analog SIP 5 2000 userów w 1 lub więcej biur SME, Mid Market Adaptacja biura do systemu UC Ochrona Inwestycji Elastyczna Architektura Oszczędność, Niskie TCO Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3
Avaya IP Office Recognition and Market Traction Over 350K IP Office systems sold worldwide Avaya serving over 10 million SME users WW #1 Worldwide for Small & Medium businesses (<250) 19.5% Market Share* Bridges Technology: BCM, Norstar, Integral & Partner One platform provides easy Business Partner adoption * Source: Dell Oro Revenues Lab-certified testing that proves IP Office has a 32% lower average TCO than ShoreTel with like-for like systems Editor s award recognizing some of the key movers-andshakers in the UC space Honors products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 4
Strategia Avaya Pozycja IP Office na rynku Avaya IP Office Designed for Small & Medium Enterprises (Sweet Spot 10-250 users) Avaya IP Office for Midsize Enterprises (Sweet spot 100-1000 users) Traf w lukę Idealny dla małych i średnich firm Ideal for established businesses seeking cost-effective consolidation of assets and streamlined growth Avaya Aura Designed for Midsized to the Largest Enterprises Avaya Aura Solution for Midsize Enterprises Avaya Aura 10 100 250 1000 10,000 xxx,000s Small Medium Mid Market Large Fortune 1000 # of Users Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 5
Wprowadzenie - Avaya IP Office Server Edition Wprowadza większą skalowalność, elastyczność i wybór Do Userów w 1 lokalizacji lub w sieci (1500 userów na serwer) Do Do Do Portów Voice Messaging Współdzielony na 1 serwerze Użytkowników one-x Portal Współdzielone na 1 serwerze Użytkowników one-x Portal Na dedykowanym serwerze Tylko IP lub Mieszane Wdrożenie Twój wybór Centralne Licencjonowanie Centralne Zarządzanie Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 6
Avaya IP Office Server Edition. Avaya Server/VMware, All IP Avaya Server/VMware, Hybrid Deployment Options Single SW IPO Mid-market DVD & Server/VMware instance Server Edition SW License IPO Mid-market DVD, Server/VMWare instance & Gateway Mobile Desktop Rich UC Options Infrastructure & Endpoint Options Multi Media Endpoints Multi-site Options Data Centralized Management Maintenance & Service Options Avaya IP Office Support Services (IPOSS) Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 GLOBAL SERVICES
Wsparcie wielu lokalizacji, wbudowana elastyczność Do 2000 użytkowników w 32 oddziałach Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 8
Avaya IP Office Server Edition Komponenty systemu Centralne zarządzanie Serwer Główny Opcjonalny 1x Portal Server Serwer dodatkowy Multi-Site Networking IP Office 500v2 Expansion System IP Office For Linux Expansion System Tylko serwer główny jest obowiązkowy- pozostałe komponenty opcjonalne Dodatkowe elementy mogą być dodane w dowolnym czasie Centralne zarządzanie & Centralne licencjonowanie Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 9
Avaya IP Office Server Edition Możliwości Choice of HP DL360. Dell R210 server, or VMware virtualized Primary Server Includes IP Office core s/w, Vmail and UC solution. Secondary Server used for back up and expansion. Expansion Server for additional users. 2 servers per system. 30 expansion units. Up to 2000 total users/phones. Up to 750 UC users with Applications Server. IP500v2 provides Expansion for IP handsets Local PSTN breakout Support for digital and analogue devices. DL360: 1500 IP handsets. 300 UC users. 250 SIP/H.323 trunks.150 VM ports, 256 conf channels. R210: 750 IP handsets. 150 UC users 125 SIP/H.323 trunks. 75 VM ports, 128 conf channels. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 10
IP Office 9.0 Wsparcie Wirtualizacji Customer is expected to have the vsphere infrastructure in place vsphere supported features: vsphere 4.x and 5.x environment vcenter for additional management (optional) vmotion for dynamic VM migration Snapshot Suspend not supported Flexible deployment on dedicated ESXi hosts or coresiding with other VMs Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 11
Avaya IP Office R9.0 The Power of We dla Małych i Średnich Firm USER PRODUCTIVITY n/a with Basic GROUP COLLABORATION Basic Telephony Receptionist IP Telephony with Mobility Office Worker Mobile Worker (Preferred) Tele- Worker Choose Based on the Number of User Types you Have (One Time Seat License) Unified Communications Power User Agent UC and Contact Center Supervisor OTHER OPTIONS Optional Hardware & Software Warranty & Services IP Office Basic Edition IP Office Essential Edition Pre-req: Basic Edition IP Office Preferred Edition Pre-requisite: Essential Edition IP Office Advanced Edition Pre-requisite: Preferred Edition Accessories & Adjuncts VOICE, DATA,VIDEO, AND DEVICES One Edition License Covers All Users on the Server (I.E. Location) Application Partners Financing Communications Server Data Multi Media Endpoints Multi-site Options Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya Confidential 12
Avaya IP Office R9.0 Dla Średnich Korporacji USER PRODUCTIVITY Receptionist Mobile Worker (Essential) Office Worker Power User One-X Portal for IP Office OTHER OPTIONS Warranty & IPO SS GROUP COLLABORATION IP Telephony with Mobility Unified Communications IP Office Server Edition VOICE, DATA,VIDEO, AND DEVICES Optional Hardware & Software Accessories & Adjuncts Application Partners IP500v2 with Linux / VMware Data Solutions Multi Media Endpoints Multi-site Options Financing Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya Confidential 13
IP Office Server Edition - Licencje Combines Essential and Preferred Edition features and functions. Enables basic mobility features: Mobile Twinning, call control and call-back. Enables meet-me conferencing, unified messaging, automated attendant, conditional call routing, queue announcements and call recording with optional use of Contactstore. One Server Edition licence is required for each Primary, Secondary and Expansion Server and for each IP500v2 unit. Adds 2 Messaging Ports per Server Edition License Example: Primary + Secondary + IP500v2 = 6 VM ports. Add VM ports to Primary for greater capacity. Enables all Voice Networking channels... SCN Technology Available User Licenses: Receptionist (max. 32 per solution), Office Worker, Power User CTI, SIP Trunk and ISDN licenses all on local device i.e. ISDN channels on IP500v2 Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 14
Server Edition -wspierane licencje License Server Edition / SE Upgrade Avaya/3 rd Party IP Endpoint Power User Office Worker Receptionist SIP Trunk Channel UMS Web Services Additional Messaging Ports Messaging TTS Professional Contact Store Additional PRI Channels CTI Pro CTI Wav users IPSec Tunnelling License Location On Primary server On Primary server On Primary server On Primary server On associated device On Primary server On Primary server On Primary server On Primary server On Primary server On IP500 V2 Expansion System On associated device On IP500 V2 Expansion System On IP500 V2 Expansion System Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 15
Aplikacje użytkownika Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 16
Elastyczność- receptą na sukces Avaya has laid the groundwork for the company to use mobility as its leverage point. * * Zeus Kerravala, No Jitter, January 24, 2012 Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 17
One-X Portal dla IP Office Thin client - użyj swojej przeglądarki Książka systemowa IM/presence Dzwonienie/ Kontrola konferencji Poczta głosowa Logi rozmów Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 18
Outlook Plugin Logi rozmów, dialer kontrola konferencji Presence/IM, Kalendarz Exchange Visual voicemail Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 19
Integracja z Microsoft Lync Jednolity dla użytkowników końcowych Click-to-call, telephony presence, phone mode, Escalate from IM to Avaya phone call Prosta instalacja Wykorzystuje Preferred Server Edition Nie wymaga licencji Lync voice Opcja Lync & Office 365 Dostępne dla Office Worker, TeleWorker & Power User Korzystaj już dziś Wsparcie dla platformy R9 IP Office 500 V2 z Preferred Edition IP Office Server Edition Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 20
Integracja Avaya Microsoft Lync Przykład Active Directory Kontakty CSTA Avaya IP Office One-X Portal Server Web Services (CSTA) Microsoft Lync 2010 Telefony TDM lub IP Microsoft LYNC 1. Wymagany Microsoft Lync Standard CAL (Licencja end User ) r. Microsoft Lync Integration z IP Office (Phone Mode) Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 21
Większa Elastyczność dla Pracy Zespołowej Avaya Flare Experience Dostarcza Głos, IM & Presence poprzez 3G i WiFi Point-to-point Audio & Video Apple ipad i Microsoft Windows Funkcjonalność zwiększana wraz z każdą wersją D e l i v e r i n g t h e W o r l d s M o s t F l e x i b l e W o r k f o r c e Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 22
IP Office Video Softphone Softphone z 6-stronną wideokonferencją Może być sterowany z One-X Portalu Dla Windows & MAC Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 23
Integracja z komórkami Mobility Offer Included with IP Office Server Edition one-x Mobile Essential for IP Office Cost-effective mobility without the need for an additional server Mobile twinning with office desk phone Call control as if you are in the office PREMIUM Mobility Offer For use with IP Office Server Edition one-x Mobile Preferred for IP Office Integrated server-based solution provides rich functionality Multi-modal communication IM, voice call control, conferencing Supported on iphone, Android, Blackberry Supported on Android and iphone Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 24
one-x Mobile Preferred Cellular voice / PSTN Voice calls IPO500v2 as Trunk Gateway Simplified, open architecture VoiP or Callback mode Calendar integration with MS Exchange Rich presence aggregation and federation with public networks Call logs Supported on Android, ios Real-time business collaboration for the mobile workforce Data Internet / Cellular Data Network one-x Portal & Mobility Server Primary Server Microsoft Exchange Server Calendar Integration Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 25
IP Office Video Collaboration SMB or Medium Business solution SMB Solution Scopia XT5000 Scopia XT Desktop Including FW Traversal 9 Way MCU Video Collaboration Solution for IP Office Medium Business Solution Elite MCU iview Scopia Desktop/Mobile Increased Capacity Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 26
Avaya Video Collaboration Solution dla IP Office Pracuje wyłącznie z IP Office XT Video Collaboration Server for IP Office XT Desktop Server Software XT Desktop Clients Mobile Apps. XT Room System Multi-party Audio, Video, Data Collaboration Server for 8 Users Continuous Presence HD Video Native H.323/SIP MCU for Room Systems PC & Mac XT Desktop Clients Android & ios Apps Firewall Traversal for Desktop & Mobile + Unique Capability to add Room System Option Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 27
Server Edition czy IP500v2? Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 28
IP Office wdrożenia IP Office Format Platform Business size Typical deployments Basic Edition IP 500v2 3 20 users single site Market Need Basic Digital Telephony Key and Lamp Essential Edition IP 500v2 3 50 users single site Basic Telephony With Mobility Preferred Edition IP 500v2 21-250 users Single site 50-500 user Multisite Enhanced Telephony with Unified Communications and Mobility Advanced Edition Up to 75 agents Call Centre Solutions added to Preferred Edition Server Edition Linux Server IP500v2 TDM gateway 150 1200 users single or multisite Enhanced Telephony with Unified Communications and Mobility Branch Gateway (B5800) IP 500v2 Aura/ CM Core 3 50 users per branch Basic Telephony for the branch with centralized applications for selective users with survivability Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 29
Główne różnice IP500v2 Server Edition Architecture Appliance Server-based, VMware option Capacity 32 locations / 1000 users 32 locations / 2000 users Management Limited centralized Fully centralized Licensing Distributed Centralized User Profiles 7 3 VM Ports max. 40 max. 150 SCN Licensed Unlimited SCN included CCR Supported Not supported Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 30
Avaya Contact Center Solutions for IP Office (a. June 2014 ) IP Office Contact Center Contact Center Select Multichannel support voice, email, web chat Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), recording CRM integration Deployable in virtualized VMware environment English only, initially Scale from 5-100 agents SMS, Fax in subsequent release Futures: Additional languages Spanish, French, German, Portuguese late in calendar 2014 SMS, Fax G14 languages Scale from 30-250 agents SMS, Fax today Futures: High availability Applications (POM, AEP, WFO) Social media integration Advanced open interfaces Enterprise management capabilities Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 31
Sieć i inne komponenty Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 32
Nie zapomnij dostarczyć kompletnego rozwiązania. Secure SIP networking Simple Support Offer Integrated Networking Gear IP Office Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 33
Secure SIP Networking Avaya SBCE Targeted for the Small and Midsized Market Enterprise class SIP Security for SME Price / performance optimized for SME Superior ease of implementation and management Enterprise-Class Priced for SME! Upgradable Advanced Features* SME Targeted Implementations Enhanced security GUI based Administration Scalable to largest SME environments VPN-less SIP remote worker Signaling/Media encryption Media Replication IP Office and Avaya Aura ME Up to 500 SIP sessions Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 34
Zintegrowana sieć Switche Avaya pracują lepiej z IP Office run ipoffice Automatyczny set-up z Avaya IP Office Certyfikowane jednominutowe podłączenie dla telefonów IP Miercom 2011 Urządzenia żadnego innego vendora nie oferują tego! Bogaty zestaw funkcji, który jest opłacalny dla każdej lokalizacji Auto setup z IP Office dla szybszego, bezproblemowego wdrożenia Możliwość rozszerzenia sieci w miarę rozwoju firmy Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 35
SME, Small Branch Mid Market, Midsize Branch ERS 3500 5 200 users ERS 4800 200-1000 users Resilient Compact Energy Efficient Easy to Install Pay as You Grow Made to Right Size Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 36
Prosta usługa wsparcia z IP Office Support Services Supported by Avaya Partners,Backed by Avaya Technical support for hardware and software 8am to 5pm (You can upgrade to 24x7) All software patches and updates are included Includes future product software upgrades Choose from one, three or five year prepaid plans Maximum Uptime and Upgrades Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 37
Narzędzia sprzedażowe Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 38
Getting The Information You Need The Avaya Sales Portal Customer Collateral White Papers Case studies Competitive Sheets Reference Guides Positioning Tools 9.0 Sales Toolkit Product Update Industry Toolkits Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 39
R9.0 Sales Toolkit page Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 40
ebook https://avaya.my.salesforce.com/sfc/servlet.shepherd/document/download/069300000020izsaaa Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 41
Demo Platforms Small and Mid Market Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 42
Just Click SME Sales Pitch Working in the office, at home BYOD, Device Integration Conferencing, Connecting Groups Flexible for your workforce Expanding and Networking Ease of Management Improving, measuring service Simple and Scalable Securing business continuity Preserving Investments Getting Support Integrating Applications Future Ready https://avaya.my.salesforce.com/apex/sp_viewdetailpage?c=a3da0000000lkkzaag&id=a3ja0000000lrjmaaw Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 43
Power Demo Kit + + + + IP500v2 + Combo Card ATM + Combo Card BRI 1416 + DBM32, 9508 + BM12, 9621G Licencje 700507178 IPO IP500V2 R9 DEMO KIT INTL $2,060.00 https://avaya.my.salesforce.com/sfc/servlet.shepherd/document/download/069a0000003q4rdaac?d oc_type=reference%20guide Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 44
Server Edition Demo Kit option Place a regular order for the pre-staged Server Edition server, 2 options: 270393 DL360G7 SERVER IPO R8.1+ SERVER EDITION PRIMARY 302788 R210 II XL SRVR IPO SE EXP The shipment will have the System ID of the server printed on a label on the box. Request the required demo licenses for the Server Edition System ID using Appendix B of the standard Power Demo Kit document. https://avaya.my.salesforce.com/sfc/servlet.shepherd/version/download/06830000002igknaa2 A maximum of 4 Server Edition licenses can be requested Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 45
Server Edition Demo Mode SE standard SW can be installes & configured to run with a fixed number of time-bombed licenses Can run in a virtualised environment (e.g. VMware player, Virtualbox) Allows demonstration of UC features on a laptop: VM Pro One-X Portal Softphone Flare Experience One-X Mobile Receptionist IP phones / SIP trunks Fully configurable https://avaya.my.salesforce.com/apex/sp_viewdetailpage?id=a3j30000000lebuaao Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 46
Demo Anywhere - przykład To demo jest środowiskiem nie wymagającym sieci Access Point ERS 3500 POE switch Carol (Customer) Ext 103 Wi Fi Ext 102 Bob (Sales, Gillians) Laptop Running IP Office Anywhere One-X Portal Outlook plugin Alice (Sales VP, Gillians) Ext 101 Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 47
Narzędzia Projektowanie/Konfiguracja Aktualnie dostępne narzędzia konfiguracyjne dla IP Office R9.0 ASD EC www.avaya.com/ebizu Ezquote www.avaya.com/ezquote Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 48
Trening Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 49
Wymagania autoryzacyjne dla IPO, XT5000 IPO Video Server, ERS3500 Networking Trening Egzamin SPRZEDAŻ UC, IPO SE APSS 2 hours, web 1 hour, web Video, Scopia - APSS 4 hours, web 1 hour, web Networking no requirement IMPLEMENTACJA UC, IPO SE and Video - AIPS 40 hours, web or classroom 1.5 hours, web Networking no requirement WSPARCIE (optional, for codelivery) UC, IPO SE and Video - ACSS 24 hours, web or classroom 1.5 hours, VUE exam Networking no requirement Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 50
Dostępne kursy SMB Implementation Collaborative Learning License (10S00005E) Provides student unlimited access for 12 months to the IP Office Fundamentals and IP Office Implementation floors located in the SMB Solution Building. Includes the AIPS IP Office Online Test Provides student access to new implementation materials and offerings added during the license term SMB Implementation & Support Collaborative Learning License (0S00010E) Provides student unlimited access for 12 months to the IP Office Fundamentals, IP Office Implementation and IP Office Advanced floors located in the SMB Solution Building. Includes the AIPS IP Office Online Test Provides student access to new implementation and support materials and offerings added during the license term Pricing and registration details are available on the Avaya Learning Center (www.avaya-learning.com) Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 51