Microsoft Lync Work from Anywhere

Transcription

1 Microsoft Lync 2013 Workplaces are changing. Teams are more distributed. People need productivity tools that enable them to work from virtually anywhere. Yet, despite organisations technology investments, users struggle to stay connected with colleagues and the business. Slow innovation in traditional technologies, like telephony, forces users to choose other modes for collaboration and communication, making it challenging for IT professionals to deliver new capabilities in an integrated, cost-effective, and secure manner. Microsoft Lync 2013 is an enterprise-ready unified communications platform that connects people everywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and meetings. Lync 2013 supports multiparty HD video conferencing, modern touch first capabilities for fast and natural communications, and work anywhere scenarios that do not require a VPN for encryption. Lync 2013 users can connect to anyone on Skype, enabling rich communication with hundreds of millions of people around the world. The unified nature of the system helps reduce costs and facilitates rapid user adoption. And, because Lync is broadly interoperable, it fits into existing IT infrastructure for easier deployment and migration. Access product information, case studies and more on the Microsoft Lync resource centre CONNECTED END USER EXPERIENCE Microsoft Lync Server 2013 ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. Users seek communications tools that make their work easier and are available anywhere, anytime - including within the context of other applications. Microsoft Lync 2013 is the rich client application that provides presence, IM, voice, and ad hoc collaboration and online meeting capabilities through a single interface. Lync 2013 is easy to use, works closely with familiar tools such as SharePoint and Office applications, and drives user adoption with powerful features and a streamlined communications experience. The client dashboard surfaces common functions such as dial pad, visual voic , contact list, and active conversations. Users get an experience that is consistent and familiar across PC, phone, and browser. Work from Anywhere BUSINESS NEED Find and communicate with the right person Create a more interactive work environment by building social connections Communicate naturally, the way users work Make every interaction a near face-to-face meeting Communicate with context from Microsoft Office applications Stay connected from virtually anywhere SEE Rich Presence, Skill Search Activity Feed Office Integration, Enterprise Voice Unified Conferencing Office Integration Enterprise Voice ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C

2 SINGLE, UNIFIED PLATFORM For IT, the benefits are equally powerful, with a highly secure and reliable system that works with existing tools and systems for easier management, lower cost of ownership, smoother deployment and migration, and greater choice and flexibility. Lync Server 2013 is built from the ground up to be a single platform that works with, and can even replace traditional and IP PBX systems, third-party voic systems, and legacy audio, video and Web conferencing solutions. BUSINESS NEED Augment or replace traditional PBX Suit various user device needs Reduce IT management challenges and cost Create custom business solutions Leverage time and cost savings of moving to the cloud SEE Enterprise Voice, Unified Platform Choice of Endpoints Simplified Deployment Extensibility Support for On-premises, Cloud, and Hybrid Deployments IM AND PRESENCE Rich presence and instant messaging capabilities in Lync Server 2013 helps workers find and communicate with one another efficiently and effectively. Integration with familiar Microsoft Office productivity tools and Microsoft SharePoint makes IM and presence a natural part of everyday workflow, enhancing collaboration while making knowledge and expertise inside the organisation readily accessible to all users. Using features such as persistent chat, tabbed conversations, along with the capability to search message history provides for a rich quality of experience. PRESENCE Lync Server 2013 provides an immediate, visual representation of a user s availability, or presence. By simply looking at the contact list, users can find everything they need at a glance. For example, a green icon means a contact is available, red means a contact is busy, and yellow indicates that a contact is Away from the computer. Picture and location is available with the presence jellybean, making a richer interface and allowing for better communications decision. Presence can be enhanced with physical locations relative to corporate network access points. Or, users can manually set their location information to let others know precise whereabouts when working from home, a coffee shop, or elsewhere. ENTERPRISE VOICE Lync provides enterprise voice capabilities that can enhance or replace traditional PBX systems. These capabilities include common calling features such as answer, forward, transfer, hold, divert, release, and park, along with Enhanced calling for North America, support for analogue devices and a broad range of both IP and USB user devices from partners. Users can access these features over the Internet without using a VPN connection. Lync 2013 enterprise voice supports a wide range of telephony features including: Visual Voic , Team Calling, Response Groups, Simultaneous Ringing...and more With the capability to escalate voice calls within the Lync 2013 client to a full HD video conference provides for a very powerful communications tool for organisations. ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C

3 LYNC 2013 MOBILE CLIENT With the Lync 2013 mobile client, Lync Server 2013 supports a range of Microsoft and third-party platforms, extending a rich communications experience to customers on their mobile devices of choice. Mobile clients compatible with Lync Server 2013 are made available by Microsoft. UNIFIED CONFERENCING Conferencing capabilities are historically evaluated and acquired by workload voice, application sharing, web conferencing, and video conferencing and limited to users within a department or division within the enterprise. Lync Server 2013 aspires to remove those boundaries, delivering efficiency and cost savings by delivering a unified solution with feature parity to multiple single-workload solutions. New features, a unified client, and simplified operation drive adoption to help users improve productivity without extensive training. SCHEDULING, MANAGING, AND JOINING ONLINE MEETINGS Online meeting tools integrated into Outlook 2013 enable organisers to schedule a meeting or start an impromptu conference with a single click and make it just as easy for attendees to join. Attendees can be placed in a lobby, helping the meeting organiser to control access. The meeting roster clearly displays titles and names of attendees. A Web client extends rich conference features to participants who do not have the desktop Lync 2013 client. AUDIO CONFERENCING Audio conferencing is a fundamental need for many businesses and presents a great opportunity for cost savings when deployed on-premises. Lync Server 2013 provides a user experience that is familiar to users of traditional audio bridge services including PSTN dial-in services with touch-tone call control commands. At the same time, it incorporates powerful scheduling, joining, and management features available only with an integrated Unified Communications platform. ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C

4 VIDEO Video conferencing is becoming increasingly important as organisations get more distributed and mobile because it provides a more personal experience that supports effective team-building. Complex interfaces, high cost, and limited features have reduced adoption of video conferencing across the broader workforce. Lync Server 2013 simplifies the user experience by incorporating video into the unified client so that adding scheduling an online meeting with video or escalating to video spontaneously is seamless and easy. In order to provide the most immersive communications experience possible, Lync Server 2013 supports a variety of video conferencing options. High-definition video (resolution 1270 x 720; aspect ratio 16:9) and VGA video (resolution 640 x 480; aspect ratio 4:3) are supported for peer-topeer calls and among Lync Meeting participants. With the new Gallery View feature, you automatically see everyone in the Lync Meeting via a continuous view of multiple HD video streams or photos. The video gallery scales to provide the best experience for a diverse set of scenarios including a peerto-peer video call, showing the most relevant people in the meeting at all times by bringing the 5 dominant speakers videos into focus. APPLICATION AND DOCUMENT SHARING By integrating traditional application and document sharing into the streamlined Lync 2013 client, Lync Server 2013 delivers a highly accessible and reliable tool that virtually everyone can use. Combined with audio or video conferencing, the result is a highly immersive and collaborative session that is simple to facilitate. Microsoft Lync delivers a wide range of user benefits that enable enterprises to improve productivity and efficiency and their employees to work smarter. A consistent unified platform and approach delivers feature rich extensibility to both desk based and mobile workers. Communications-enabled business processes automate, speed up, or otherwise improve business processes by adding unified communications capabilities including telephony, conferencing, enterprise messaging, and presence. Access product information, case studies and more on the Microsoft Lync resource centre ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C

5 UNPRECEDENTED RELIABILITY Five-nines reliability it s the standard often quoted for traditional telephony services, a goal for new competitors, and a selling point for equipment vendors. But what does it really mean? % RELIABILITY WHAT THE LABS SAY... Microsoft Lync has been subjected to rigorous performance and security testing. The Miercom Group subjected a Microsoft Lync infrastructure to a number of stress tests with the following results.. CALL HANDLING AND THROUGHPUT 4m calls in 13 days, 100% success Over 13,000 calls per hour 100% call completion SECURITY TLS/SSL protocol mutation Over 16,000 protocol mutations of SSLv3 and TLSv1 messages No residual vulnerability TCP attack Over 3,000 protocol mutations from 91 variants No vulnerabilities RESILIENCY Remote branch survivability with PSTN failover Remote clients still connected in the event of WAN failure Branch client survivability In the event of Lync server unavailability Lync clients still maintained connectivity to branch appliance and were able to establish basic calls through the SBA locally and via the PSTN. 4,000,000 CALLS 100% SUCCESS The complete report can be accessed here 19,000 ATTACKS NO VULNERABILITIES REMOTE CLIENTS STILL CONNECTED IN EVENT OF WAN FAILURE ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C

6 LYNC LICENCE TYPES STANDARD CAL: IM & PRESENCE Conference Attendee Office Backstage Integration Windows Live Messenger AV Federation SharePoint Based Skill Search ENTERPRISE CAL: CONFERENCING Web Conferencing Audio Conferencing Video Conferencing Desktop Sharing Conference Organiser Conference Recording Suites: ECAL Meeting Lobby Suites: ECAL Join From Experience PLUS CAL: ENTERPRISE VOICE Call Routing & User Call Management Response Groups Branch Office Survivability Enhanced 911 Capability Call Park and PBX features Suites: None Team Call and Delegation Click to Call on PBX Phone (RCC) Call Admission Control Visual Access to V-Mail Ad hoc Audio Conferencing Lync Server 2013 Standard CAL: The Lync Server 2013 Standard CAL offers instant messaging and rich presence (IM/P) features. It provides users with real-time presence and enhanced IM along with PC-to-PC audio and video communications, as well as authenticated attendee experience for internally hosted conferences. Lync Server 2013 Enterprise CAL: The Lync Server 2013 Enterprise CAL offers Audio, Video, and Web conferencing features. It provides users the ability to create, moderate, and join conferences for collaboration with both internal and external users. Lync Server 2013 Plus CAL: The Lync Server 2013 Plus CAL offers enterprise voice telephony features. It provides high-quality voice and other related features to users anywhere with an Internet connection across IP phones, PCs, and desktop applications. ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C

7 TELEPHONY FEATURES MATRIX Microsoft Lync supports an extensive range of enterprise telephony features. All features are determined by the licence that has been applied to the laptop/desktop device. The following matrices provide a snapshot of the overall feature set. ENTERPRISE VOICE FEATURES PLUS CAL: ENTERPRISE VOICE Call Routing & User Call Management Response Groups Branch Office Survivability Enhanced 911 Capability Call Park and PBX features Suites: None Team Call and Delegation Click to Call on PBX Phone (RCC) Call Admission Control Visual Access to V-Mail Ad hoc Audio Conferencing VOIC & MESSAGING FEATURES Dial/Hold/Transfer/ DND/Mute/Transfer DDI/CLI/Call coverage/divert Click to call/call by name User presence displayed to the handset CTI integration Hunt groups Automatic Call Distributor Caller Name Display Call Attendant/Voic Single number reach Inbound Private line Softphone Speed Dial Call forward Call logging CDR Multi-tenant Multiple codecs RTA, G.711, G.722 and G Security - SRTP/TLS Call Park and retrieve Malicious call trace FMC with mobile devices Presence based call routing Conference Call voice and video internal/ external/drag and drop PSTN dial-in/out Call Admission Control bandwidth management Call authorisation Skill search call routing E911 (US location service for emergency calling) Corporate Directory search Federated Voice/ IM/Video calls Remote worker (no VPN) Bridged calls Auto Attendant Mailbox login Play messages oldest /newest TTS / STT 26 languages Multiple Exchange servers supported Speech Recognition Find me follow me Mailbox search 2nd dialplan per user Message Waiting Indicator (MWI) Voic Call announcements and greetings Missed call and voic notification via SMS Send a voice message to a person. Change their PIN, spoken name, or greetings. Visual voic Calendar scheduling: Listen to new and saved and voice mail messages. Forward, reply to, save, and delete and voice mail messages. Interact with their calendar. Locate a person in the global address list or their personal Contacts. ENTERPRISE CAL: CONFERENCING Web Conferencing Audio Conferencing Video Conferencing Desktop Sharing Conference Organiser Conference Recording Meeting Lobby Join From Experience Suites: ECAL UNIFIED CONFERENCING (ENTERPRISE CAL) Audio, Video and Web Single click scheduling Ad-hoc / Scheduled Mute / Unmute / Dial in/ Dial out Mobile users (Lync) single click access Open / Closed / Anonymous access Dial-in access PIN code access HD or VGA support Lobby / Roster / Announcements Conference attendant for multi-language prompt support Single click to add video to voice conference Active speaker support Document / application / desktop sharing Whiteboarding Support for 250 user conference (can be more) Conference recording ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C

8 MOBILITY WITH LYNC 2013 New with the Lync 2013 mobile client comes a wide range of enterprise features across multiple platform types enabling both feature and device / hardware platform flexibility. PRESENCE AND IM WINDOWS 8 AND WINDOWS RT WINDOWS PHONE ANDROID IPHONE IPAD Lync and Lync online connectivity New UI, photo, status, presence View Lync contact list View contact card IM multiparty conversations Distribution list expansion LYNC MEETINGS WINDOWS 8 AND WINDOWS RT WINDOWS PHONE ANDROID IPHONE IPAD Join Lync Meetings with a single touch Voice and Video over IP (3G / 4G & WiFi) Simultaneous Multi-Party Video View shared Lync Meeting content ENTERPRISE VOICE WINDOWS 8 AND WINDOWS RT WINDOWS PHONE ANDROID IPHONE IPAD Single reach number Voice and Video over IP (3G / 4G & WiFi) Call-via-work ACTIVE COMMUNICATIONS SOLUTIONS BRIEF M I CROSO F T LY N C