Avaya IP Office Server Edition

Transcription

1 Avaya IP Office Server Edition Susie Jorgensen Product Sales Manager, Westcon Meka Newell Westcon SE & Avaya Certified Instructor Cary Lin Avaya Product Manager - On-Boarding & Enablement, Westcon

2 Midmarket Contact Center IP Office Contact Center now in Demo Avaya Visit Avaya Contact Center Select GA Now IP Office Contact Center & CC Select Additional Notes Midmarket quote tool launch delayed, cancelling July 7 th launch IPOSS Token requirements for July 1 delayed, no NEW date yet Avaya Scopia XT4200 Price Reduction Retirement notice SME Technical Support (including Legacy IPO APR) IPO Legacy Support Retiring Review price changes to take effect Aug. 4 th August 4th Price Changes Avaya WLAN9100 Series GA Allows you to buy n technology today and upgrade to.11ac with just a software license no need to touch the AP to upgrade Ensures, with 100% certainty, wireless business applications aren t compromised by recreational applications Provides up to 70% more bandwidth per AP, 2x the capacity for the price of one AP and more coverage area with fewer AP s Offers cloud-based or on premise management for rapid deployment, unparalleled visibility & simplified administration Extends Avaya s Fabric intelligence to the AP offering zero touch provisioning and enhanced performance

3 Agenda Why Server Edition Server Edition Overview Hardware Components Licenses Virtualized Servers Software Resources

4 Avaya IP Office WHY SERVER EDITION

5 Why Have significant cash on hand US Mid-Market 4th Largest Economy ($3.8 trillion) 62% 60% 55% Plan to increase capital spend Expect cloud to impact business Top initiative: Improve processes and technology Sources: Middle Market Indicator 4Q 2012, National Center for the Middle Market; Mid Market Outlook Survey Q2 2012, KPMG

6 Avaya IP Office Reaching the Mid-Market Tactical decision SME Buy to address technology problem IT staff unlikely Owner is likely buyer Simplicity, low cost Single (few) location(s), local workers May or may not want to grow Telephony features essential to sale UC is aspirational, at best Strategic decision Mid-Market Buy to address business problem Small, generalist IT staff IT may be buyer / definitely strong influencer Simplicity, features, low TCO Multiple locations, distributed workforce Tend to be growing businesses Invest to improve productivity UC features essential to sale

7 Avaya IP Office SERVER EDITION OVERVIEW

8 Avaya IP Office Server Edition Highlights Single Site with 2,000 Users 32 Sites with 2,000 Users Total Redundancy (DL360) + Resiliency 256 Conference Ports per DL360, 128 per R210 & 500v2 256 Participants in Single Conference, 512 Active Network-wide 2 User Profiles: Office Worker & Power User No VCM Hardware to Purchase for Servers Centralized Licensing Centralized Management Linux Virtualization

9 Avaya IP Office Server Edition License Required per Node (DL360, R210, DL120, 500v2) Essential Edition Features Preferred Edition Features 2 Ports of Voic Pro Centralized Voic Pro Unlimited Small Community Networking (SCN) Channels

10 IP Office Server Edition Features

11 Avaya IP Office HARDWARE COMPONENTS

12 Avaya IP Office Servers HP DL360 Supports: 250 SIP Trunks Only 1,500 IP Phones Only 300 one-x Portal Users Dell R210 Supports: 125 SIP Trunks Only 750 IP Phones Only 150 one-x Portal Users *Primary & Secondary Servers Must Match*

13 Avaya IP Office Single Site DL360 Supports: 250 SIP Trunks Only SI 1,500 IP Phones Only 300 one-x Portal Users

14 Avaya IP Office Single Site DL360 Supports: 500 SIP Trunks Only 2,000 IP Phones Only Resiliency 300 one-x Portal Users

15 Avaya IP Office Single Site DL360 Supports: 500 SIP Trunks Only 2,000 IP Phones Only Resiliency 750 (DL360) or 500 (R210) one-x Portal Users

16 Avaya IP Office Single Site DL360 Supports: SIP, T1/PRI, Analog Trunks IP, Digital, Analog Phones Resiliency one-x Portal Users 750 (DL360) or 500 (R210)

17 Avaya IP Office DL360 Multi-site 750 (DL360) or 500 (R210) one-x Users 1,500 IP Phones Max per Server 384 Digital, Analog or IP Phones 750 IP Phones

18 Avaya IP Office SE Resiliency 9.0 added active call preservation

19 Avaya IP Office 9.0 Server Edition Function PRIMARY SECONDARY DL360G7 R210 IPO500v2 Max* one-x Portal Dedicated PRIMARY SECONDARY one-x Portal Dedicated EXPANSION EXPANSION 2 Servers + 30 Expansions Manufacturer HP HP HP Dell Dell Dell Dell Avaya N/A SIP/H.323 Trunks N/A N/A ,250 T1/PRI Channels N/A N/A N/A N/A N/A N/A N/A 192 5,760 Analog Trunks N/A N/A N/A N/A N/A N/A N/A 204 6,120 Total Users 1,500 1,500 N/A N/A ,000 IP Phones 1,500 1,500 N/A N/A ,000 Digital Phones N/A N/A N/A N/A N/A N/A N/A 384 2,000 Analog Phones N/A N/A N/A N/A N/A N/A N/A 384 2,000 DECT Phones N/A N/A N/A 384 2,000 VCM Channels N/A N/A ,952 one-x Portal Users 300 N/A N/A 500 N/A N/A 750 Receptionists N/A N/A VM Pro Ports N/A N/A N/A N/A 150 Conference Ports N/A N/A *Trunk, user, phone, VCM & one-x Portal user maximums cannot be achieved simultaneously References: Understanding IP Office Server Edition Solution Guide, Avaya Technical Bulletin 151 & IP Office 9.0 Product Update

20 Avaya IP Office LICENSES

21 Avaya IP Office Server Edition License Required per Node (Primary, Secondary, Expansion) Essential Edition Features Preferred Edition Features 2 Ports of Voic Pro Centralized Voic Pro Unlimited Small Community Networking (SCN) Channels

22 Avaya IP Office SE Primary Server The DL360, R210 or virtualized primary server is the single, centralized, license server for the following licenses in a Server Edition network: Server Edition (includes Virtualized) SIP Trunk Avaya IP Endpoint 3 rd Party IP Endpoint Office Worker Power User UMS Web Service The primary server reserves all the licenses necessary for its operation first. Then, the primary server allocates licenses on a first come, first serve basis to the secondary server and any expansions in the network. All centralized licenses must be assigned to the system ID of the primary server to be available for use by all nodes.

23 Avaya IP Office SE Primary or Secondary Server The DL360, R210 or virtualized primary or secondary servers can be the messaging license server for the following licenses in a Server Edition network: Messaging Ports Messaging Text To Speech (TTS) Pro Messaging Recordings Administrators These licenses should be assigned to the server (primary or secondary) where Voic Pro is configured to function under normal circumstances. No messaging licenses need to be assigned to the server (primary or secondary) acting as the failover for Voic Pro. [New for 9.0]

24 Avaya IP Office SE 500v2 Expansion Each 500v2 expansion in a Server Edition network can be the license server for the following licenses: PRI Channels TAPI Wav IPSec Tunneling PRI channels, TAPI Wav and IPSec tunneling can only be allocated to a 500v2 expansion.

25 Avaya IP Office SE Any Node Licenses The following licenses may be allocated to the primary or secondary servers, the R210 expansion server or 500v2 expansion in a Server Edition network: Receptionist [New for 9.0] CTI Link Pro There is a max of 10 Receptionists on the DL360 and R210, 4 max on the 500v2 and 32 max in a single Server Edition network. CTI Link Pro should be assigned to the node(s) as the 3 rd party vendor requiring it recommends.

26 Avaya IP Office SE one-x Portal Server No licenses should ever be assigned to the dedicated one-x Portal server

27 Avaya IP Office SE Licenses No Licenses Primary Server License Server Secondary Server Receptionist, CTI Link Pro PRI Channels TAPI Wav IPSec Tunneling Receptionist CTI Link Pro Receptionist CTI Link Pro

28 Avaya IP Office SE Upgrade License Required per Node - Primary Server, Secondary Server, Server Expansion, 500v2 Expansion -or- required per Server Edition License Not required for dedicated one- X Portal Server Assigned to primary server only IPO R9 UPG SE ADI LIC $619 List MPG - 9P

29 Avaya IP Office Server Edition Unsupported Licenses Essential Edition Preferred Edition Advanced Edition Voice Networking/Small Community Networking Mobile Worker Teleworker Embedded/Essential Messaging Ports CCR Agent CCR Supervisor Voic Pro Networked Messaging Database Interface Visual Basic Scripting End of Sale IP Office Licenses (CCC, Phone Manager Pro, VCM Channels, etc.)

30 Avaya IP Office SE User Profiles

31 Avaya IP Office SE 9.0 Enhancements Receptionist (aka SoftConsole) for Server Edition With 9.0 software, the Receptionist License can now be assigned to any node in the Server Edition network. The maximum number of Receptionists Licenses allowed is a Server Edition network is now 32. On 8.1 software, the Receptionist License could only be assigned to the primary server and the maximum allowed for the network was 10. Voic Pro Resiliency/Failover for Server Edition 9.0 software eliminates the need to have Voic Pro Port Licenses on the secondary server in order to support Voic Pro resiliency. Now, all varieties of Voic Pro Licenses should be assigned to the primary server only. All features of Voic Pro will become active on the secondary server during failover without the need for a second set of licenses on the secondary server. The grace period is still applicable when the primary is not available. For Voic Pro ports in a R8.1 to R9.0 upgrade scenario, the existing R8.1 Voic Pro Licenses on the secondary server remain available after the upgrade to R9.0 in addition to the number of Voic Pro ports on the primary server.

32 Avaya IP Office VIRTUALIZED SERVERS

33 Avaya IP Office SE Virtualized Servers Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document Deployment Specific Factors The system identification is partially based on a number of factors relating to the particular virtual machine's deployment. Redeploying the virtual machine will change its system identification. That will immediately invalidate any licenses already in the IP Office configuration. To move the virtual machine to another virtual server platform without requiring new licenses, use vmotion. Configuration Specific Factors The system identification is also partially based on the following parameters of the virtual machine. Changing any of these parameters changes the virtual machine's system identification: Host Name [IP Office System Name] LAN1 IP Address LAN2 IP Address Time Zone License Grace Period If the virtual machine already contains licenses and the system identification changes, the licenses remain valid for a 30- day grace period. During that 30-day period, if you make more than 5 further changes to the parameters above, the existing licenses become invalid immediately. Therefore, we strongly recommend that you finalize all these parameters before acquiring any licenses from Avaya.

34 Avaya IP Office SE Virtualized Servers 13XY094014ZY The ignition (installation) process must be complete BEFORE the system ID can be obtained for a virtualized Server Edition deployment. This is a different process compared to obtaining system IDs for Avaya supplied servers & 500v2s.

35 Avaya IP Office SE Virtualized Servers The ignition (installation) process must be complete BEFORE the system ID can be obtained for a virtualized Server Edition deployment. This is a different process compared to obtaining system IDs for Avaya supplied servers & 500v2s.

36 Avaya IP Office SE 40 Character System ID

37 Avaya IP Office Server Edition 500v2 Expansion

38 Avaya IP Office SE Serial Number License File

39 Avaya IP Office SE Serial # & System ID System Monitor b20 c773c529ac902fad90f78b40ff09d7d6581f3b10

40 Avaya IP Office SE License Example WRONG

41 Avaya IP Office SE License Example CORRECT

42 Avaya IP Office SOFTWARE

43 Avaya IP Office SE Primary & Secondary

44 Avaya IP Office SE Expansion

45 Avaya IP Office SE one-x Server

46 ADDITIONAL INFORMATION & RESOURCES

47 Westcon Enablement Series Session Title Session Date and Time Registration Tools and Resources for SEs and Technical IPOSS and Westcon Services Solutions Introduction to Designing IP Office IP Office Branch Tuesday, July 15, :00 pm 4:00 pm Eastern Thursday, July 17, :00 pm 4:00 pm Eastern Tuesday, July 22, :00 pm 4:00 pm Eastern Thursday, July 24, :00 pm 4:00 pm Eastern Register Register Register Register Onboarding for New Avaya SME Partners Thursday, August 7th, :00 pm 4:00 pm Eastern Register Westcon Webinar Page

48 Register for these Westcon Sites US Partner Portal: -Registration is necessary to receive important Avaya updates Bookmark the IPO page: Download key guides and access SolutionBuilder Bookmark the promotions page: Select Avaya from the Vendors drop-down menu Read the key points of current Avaya promotions and download the full offer definitions Westview portal: Design assistance/requests, maintenance & installation quotes ecommerce: For part #s, parts availability, invoices, RMAs, serial and tracking numbers

49 SMB Implementation Course For installations and the AIPS exam Instructor-led, virtual training Hands-on labs accessed by an Avaya VPN in real time Occurs once per month for 5 days $1300 vs. $1750 through Avaya Learning Course Information

50 SMB Support Course For advanced apps configurations and the ACSS exam Instructor-led, virtual training Hands-on labs accessed by an Avaya VPN in real time Occurs every other month for 3 days Learn how to configure the Advanced Applications, such as one-x Portal, one-x Mobile, and Voic Pro. $1200 vs $ on Avaya Learning Course Information 50

51 lms.us.westcon.com (login required) Avaya IP Office R9.0 - Implementation Training For the AIPS credential WSS-VOUCHER-AVA-10S00005I $1, Avaya IP Office R9.0 SMB Support Workshop For the ACSS credential WSS-VOUCHER-AVA-5S00004I $1, Avaya IP Office Basic Administration Training (VILT) WSS-VOUCHER-AVA-IPOADMIN $ On-demand modules (free) Avaya Secure Routers Avaya Vena Avaya Modular Switches

52 Premium Support for IP Office Benefits Include: Premium implementation, configuration, administration and programming assistance Advance scheduling of resources for availability Real time access to the Westcon Technical team via express dial-in Best effort support on IP Office versions not covered under warranty 2 hour response during standard business hours Let Westcon Premium support help you improve the overall support experience you provide to your customers. Please contact your Westcon Account Manager or one of our Professional Services Specialists at for more information. 52

53 Staging Services for the Avaya Portfolio Benefits to Avaya Partners Equipment arrives onsite tested, pre-assembled and in working order Reduces shipping costs by order consolidation and direct shipping Reduces RMA s / Eliminates DOA s Better allocation of your high-end engineer s time Product Licensing / Software Loading / Firmware Updates Includes Pre-Registration Services Improves product billing cash flow for partners Offers bundling opportunities with additional Westcon Services, including: Asset Tagging Promotional Packaging Remote Access Customized Requirements Only $125 for an IP Office system!

54 Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale! Up to 1000 Mailboxes Up to 40 ports Same capacities as the MS Windows based application requirements The Westcon Appliance comes pre-loaded with: Voice Mail Pro One-X Portal for IP Office Web Control Menus End User licensing is not included. All models come with 1 year of APR* Westcon IP Office Application Linux Server Appliance $1,022 List /$869 Cost Fujitsu Server for IP Office Common $2,346 List/ $1,795 Cost Westcon Windows Fujitsu Server for one-x Portal & Apps $2,559 List/ $1,870 Cost *Linux Server comes with 3 year coverage option for $1244 List /$1058 Cost For more information: t/vendors/avaya/westconintegrated-solutions-foravaya David Bloom david.bloom@westcon.com

55 Virtualized Server Edition Appliance With our Virtualized IP Office offerings, Westcon delivers both server and software as a turnkey solution, integrated with VMware and IP Office. Integration Includes: Hardware installation and configuration Installing and updating VMware vsphere Hypervisor Installation and updating IP Office R9 Server Edition Configuring VMware environment Ignition of IP Office software Configuring VMware environment Ignition of IP Office software 1 year of Westcon GoldSeal Support for assistance with system configuration, implementation, VMware and licensing From $ (List Price) To learn more about this and other business-building Westcon Server and Storage offers, please contact your Westcon Account Manager or David Bloom at , david.bloom@westcon.com

56 Westcon Integrated Solution for SME Video Collaboration 30% Margins! Allows up to 8 users to join an Avaya Scopia call from their desktop or mobile devices Includes: Avaya Video Collaboration for IP Office package Fully staged and ready to deploy Fujitsu server One-Year Westcon support with APR Westcon remote implementation assistance

57 Westcon Links US Partner Portal IP Office Page Access the Solution Builder Design Tool Promotions Westcon Academy Avaya Pricing Model Page Support and Tech Assistance WestView Portal Ecommerce Public Sector Program Federal Program Services Current Analysis Tool

58 Avaya Links Single Sign On Partner Portal One Source Landing Page- Pricing Catalogue, Design Tools, Special Bids Avaya Learning PRM Portal & Opportunity Registration Support Site Proposal Suite Product Registration & Support IP Office Knowledgebase IP Office Licensing BP redeems Partner Marketing Central

59 Avaya Contacts Business Partner Help Desk Avaya IT Helpdesk 866-AVAYA-IT Avaya Learning Support Business Partner Care Center (BPCC)-sold-to lookups Avaya Technology and Consulting (ATAC) Avaya Technical Services Organization Avaya Remote Feature Activation Help Desk End User Customer Support Avaya National Parts Option 4

60 Contact Information Meka Newell IP Office SE and Certified Instructor Avaya Product Manager Westcon WCOAvayaPS@westcon.com