Prepared by Adrian C. Hasnas; Innovative Technologies; Avaya Proprietary. Use pursuant to your signed agreement or Avaya

Transcription

1 Prepared by Adrian C. Hasnas; Innovative Technologies;

2 Avaya Leadership #1 Worldwide Proven Record of Success 7.5 Million IP Office users worldwide 265,000+ systems sold #1 Worldwide in revenue for small midmarket systems - Dell Oro 2011 Awards and Recognition Leader in Magic Quadrants for unified communications, contact center, and corporate telephony - Gartner 2010 IP Office, UC Product of the Year, Frost & Sullivan & TMC 25% Lower TCO vs Shoretel - Tolly Report 2010 Superior Customer Service Recognized four years in a row for providing an outstanding customer experience - J.D. Power and Associates

3 Avaya Communication and Collaboration Solutions Flexible Workforce Simple and Scalable Future Ready 3

4 Any Device Mobile Phone Browser-based access and desktop integration with MS Outlook and Salesforce.com Seamless remote networking using any phone, anywhere in your network Seamless transition between devices during calls

5 Even Tablets Manage contacts, call log, and IMs. Set presence information. Manage multiple calls, just as you do in the office. Select communication modes. Quickly find all your contacts. Launch from history or contact fan. Built for tablets and downloading from the Apple Application Store Voice, chat, and presence for instantaneous communication WiFi capability for VoIP, reducing dependence on mobile minutes

6 From Anywhere Use the same tools at home, on the road, or in the office. Access the corporate directory and messages, see employee availability, schedule and manage conference calls, chat, and make or receive calls. Reduce long distance, mobile, and international calling cost.

7 With Video for Everyone A simplified interface that makes video conferencing easy to use, for everyday productivity A cost-effective desktop, mobile, or in-room video solutions High-definition multi-party video options

8 While Creating Your Future Cloud architecture HD video conferencing Enriched mobility Contact center Virtualization New tablets, smart phones, and devices Business application integration Take advantage of continuous Avaya innovation to keep pace with business Retain phones and hardware as you move to mobility and collaboration Integrate with technologies and applications you are investing in to continue to drive greater productivity

9 Midmarket Technology Trends A collaboration solution improves efficiency and productivity Serve more customers Engage employees Be more responsive Build relationships Improve satisfaction Leverage social networks Improve productivity Reduce cost Speed decision making Reduce facilities cost Reduce time to market Reduce travel cost

10 Did you know that IP Office has Integrated call recording and playback Full site resiliency without additional licensing Up to 2000 users Up to 32 locations with centralized licensing Up to 512 ports of meet-me audio conferencing Mobile access using PSTN and VoIP (3G / 4G / WiFi) Integrated video conferencing Work from home with single # reach, IM, directory, and conference browser control Web-based management Virtualization

12 SME Product of the Years 2010, 2011,

13 Flagship product from Avaya for SME, UC and Video Collaboration Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses. Avaya IP Office 500 is the right choice for any business today whether you have 5, 25, 250 or 2000 employees just getting started or already established have a single location or multiple locations around the globe. Avaya IP Office Designed for SME Markets Up to 1,000 users Small Medium 13 Midsize Large Fortune # of Users / site Avaya Aura Solution for Midsize Enterprise Avaya Aura Designed for Large Enterprises Scales to hundreds of thousands 10,000 xxx,000s

14 Robust and Resilient System Hardware based switching, Resilient, Highly Reliable MTBF is 68 years No fans, no hard drive No easy broking components No Fans No Moving Parts. Highly reliable Built in Resiliency In a multi site network, no idle hardware needed; software intelligence delivers failover All included with the IP Office Multi site Option Single site redundancy is delivered by simply adding additional IP Office hardware 14 Choice for More Reliability, Savings Infrastructure for digital (typical for SME) is inherently less complex, more cost effective 14

15 Powerful and Fast, designed for Call Center environment

16 Highly Scalable, Investment Protection, from 5 to 2,000 users From 5 to 2,000 users on a same platform Modular stackable expanding ( not required any license ) With IP Office 500 you have peace of mind knowing that when your business grow, you can easily grow your phone system up by adding one or many IP phones or expanding modules for analog/digital expanding, as your business require and at your own step.

17 Low Cost of Ownership, SME COMPETITIVE SOLUTION! > equipment ownership > on going maintenance, spare parts and warranty > system expanding and upgrading > new applications Avaya IP Office 500 is a cost effective PBX solution designed in mind with the needs of SME businesses, including TCO ( total cost of ownership), and offers lots of choices based on SME customers financial needs, even those with a thin budget

18 Multiple choices of terminals > Analog Phones ( any 3 rd party ) > Digital Phones > SIP Phones ( any 3 rd party standard SIP ) > IP Phones > Video Phones > Software Phone > Wireless IP Phones ( WLAN ) > IP Conference Phones The guiding principle of the IP Office 500 product design is that customers should be supported in migrating to IP telephony at their own pace, following their own path 18 18

19 and Video Conferencing Collaboration Room based, desktop and mobile video collaboration solution Creates a Virtual Conference Room Integrates with IP Office Supports BYOD and third party endpoints Comprehensive, Simple, Affordable

20 SIP Trunks ( new technology ); & analog CLID trunks & digital E1 30B+D Country, English 国家 Code Cost via SIP TRUNKS China 中国大陆 Hong Kong 香港 Taiwan 台湾 USA 美国本土 Canada 加拿大 Australia 澳大利亚 France 法国 Germany 德国 Italy 意大利 Korea 韩国 Malaysia 马来西亚 New Zealand 新西兰 Singapore 新加坡 United Kingdom 英国 Austria 奥地利 Denmark 丹麦 Avaya IP Office supports analogue, digital and SIP trunking and Skype trunking 50% or more monthly savings* Share the WAN for both telephony and data Reduced onsite equipment Buy just what you need, add when you want Utilize multiple providers for best calling rates ( such as Skype, Voxbone, etc. )

21 Multiple Locations Networking, share resources Would You Like? Would you like to eliminate site to site calling charges? Would you like to share a receptionist, a call center, an IVR group? Would you like share your messaging system, company directory and call handling resources across hold times and getting more qualified people handling the calls? Would you like to easily manage all systems from a single Windows based interface, avoiding travel costs? Would you like to hot desk retain your licensed profile setting as configured at your home system, when business require you to often work at different locations? < Up to 32 distributed locations> < up to 2,000 users> < Distributed hardware> < Single System>

22 Voice Networking Between IP Office Over IP Links IP SCN: Multiple systems acting as one, Share Resources, See status of Co-workers Centralised Operator Centralised Vmail Up to 500 users Over 32 sites. Desk-to-desk dialing Absent Text Message Anti-Tromboning Busy Lamp Field Call Hold Call Transfer Call Forward Call Paging Distributed Groups Call Pick-up Call Back when Free Camp-on Conference Call recording Dynamic Internal Directory Dial-Ahead DSS soft-key Remote Hot desking Between SCNs: Calling/Connected Line ID Calling/Connected Name Basic Call Setup Call Transfer Call Hold IP 22

23 ENVIRONMENT PROTECTION 23

24 EVERGREEN, INVESTEMENT PROTECTION 2012 rel rel rel. 7.0 As technology evolves, Avaya IP Office is committed to integrate the new ways of communications and edgeapplications, without the need of hardware replacement. Only upgrade the software version to benefit of new functionality. 24

25 HOT DESKING 25

26 BUILT IN CONFERENCE BRIDGE, 128 Ports Would you like the ability to set up a conference call with any number of people without having to use an outside teleconferencing service? Would it help to be in control of your conference, be able commit to your customers the confidentially of discussions? Avaya IP Office offers powerful built in Meet Me Conference Bridge, for up to 128 ports ( 512 with Server Edition ) Benefits: No fees to outside teleconferencing services Conference calls can be arranged at a moments notice Easily broadcast documents, web pages Recover entire cost of system through conferencing savings

27 CALL RECORDING Would You like? Would you like the ability to record a phone call when necessary? Would you like the ability to retrieve those calls and listen to them through a PC? Would you like the ability quickly scan them for important portions of conversations and distribute them via e mail? The Avaya IP Office built in Call Recording and Contact Store makes it simple to record calls when necessary and also to file and retrieve those calls, listen to them through a PC and also quickly scan them for important portions of conversations and distribute them via e mail.

28 MOBILE TWINNING, one number reach Do you wish to keep your personal mobile number confidential? Avoid spam calls, spam messages Do you wish to use Company low DDD/IDD call rates to contact your customers? Do you want a more professional image for your firm. Because all phone contact goes through your main office number it enhances the image of your firm and provides more control of the image you convey to clients. With Avaya IP Office built in Mobile Twinning feature, now everyone can give out just one number your firm s main number and IP Office automatically routes any incoming call to their mobile, even (if appropriate) their home phone. EMPLOYEE Voice calls Cellular voice / PSTN Internet / Cellular Data Network Data IP Office CUSTOMER IP Office one X Portal & Voic Pro Server MOBILE TWINNING 28

29 Tele workers, Travel Employees Would you like a way to support staff working from home but make it appear as if they are actually in your office? Would you like the ability to take advantage of qualified people who are outside your geographic area? Because it is an IP based system, with the built in teleworker functionality, the IP Office solution makes it easy to: Set up a home office with an IP Phone or a software phone on a PC that delivers all of the call handling capabilities of someone working in the office. Seamless call control no one even knows there are not in the office. Full call handling, messaging, one touch transfers, etc. Employees/contract workers (i.e. paralegals) can work anywhere, anytime. Simplifies work at home arrangements, and also makes it easy to take advantage of qualified people for short period of times.

30 Software Phone ( Flare ), and VPN less Phones VPN less access, calls over WiFi/3G/4G networks Incoming/outgoing VoIP calls

31 Call Billing & Reporting Would you like an easier way to track billable hours on phone calls? Would you like to setup user restrictions for long distance calls? Would you like to automatically create accurate call billing records, for individuals and firm wide? Avaya IP Office built in Call Reporting and Call Billing Applications automatically gather the call information and provide you with regular reports. > Automates the logging of incoming and outgoing calls > Simplifies allocation to specific cases > Accurate logging of teleworkers, home workers and mobile extensions. 31

32 Click to Call from your Computer ( ex: Outlook Plugin) IP Office is an IP PBX, thus easy integrates with data network and PC applications With Avaya Outlook Plug in ( FREE ), you can easy just click on any name, number in your outlook to initiate a call by your phone 32

33 Company Greetings and Intelligent Call Routing Avaya IP Office has built in FREE: Automated Attendant ( AA ) Customized Call Routing ( CCR ) Intelligent Routing Engine ( IRE ) Embedded Voice Mail For businesses that every dollar counts, this is a major saving, as no need for 3 rd party system. The AA/CCR is easy to setup and administrate via Web, easy to build day/night greetings templates, call flow, groups, holidays announcements, etc. The IRE allows of every call to be treated with special care, prompt specific greetings for each individual customer. 33

34 Voice Mail and UMS ( voice mail to e mail ) Avaya IP Office has built in FREE: Voice Mail System UMS system, Voice Mail send to E mail Once a voice message left on your extension, the IP office will send a copy to your e mail server. You can click on your e mail anywhere you are, and listen to the voice message (.wmv) and take further action, reply, forward, etc. 34

35 PC connection ( TAPI ) IP Office is an IP PBX platform Individual desktop PCs connected to the Local Area Network can communicate with IP Office via an IP connection over the LAN. This way Each PC is capable of controlling one telephone device IP Office offers all users a free application called CM Lite, installed on users PC so they can see and manage via their PC of incoming calls CLID, voice mails, etc. info. This is very well fit users with analog phones without CLID on the phone. 35

36 Adapter for Salesforce.com, MS Lync, CRMs 36

37 Contact Center Solution Customer / prospects Voice Contact Center Resources Agent Groups Agents Contact Management Universal Queue External Destination Web Chat Media specific Skills based routing and Channel prioritization Waiting Announcements IVR Agents 37

38 Telephony Features Rich Platform IP Office provides >600 comprehensive telephony features set to enable a fast and efficient response to a telephone call, ex: Tones Caller ID Call Screening Hold Toggle Call Call Waiting Hold Music Park Call Back DDI/ DID Transfer Do Not Disturb Message Waiting Visual Voice Absence Text Reclaim Call Forward Conference Pick Up Group Silent Monitoring Follow Me Forward Private Call Recording Paging Intrude Hot Desking Twinning Call Barring ARS Call History 38

39 Digital Phones Digital Phone T7316E ~ CNY 900 ~ CNY 900 Avaya Business Series Terminals T7316E is a full featured, expandable, multi line telephone that has a two line, 16 character per line display that is menu driven and supported by three context sensitive soft keys. The T7316E provides access to 24 memory buttons, 16 of which include multi segment icons for fast and precise decision making. It is designed for high call volume positions requiring access to extensive system features. Typical users include supervisors, managers, executives, Call Center agents, and other business professionals. 39

40 Digital Phones Digital Phone 1408 For the casual telephone user with basic telephony needs ( Office clerk, sales person, for small office or cubicle, retail location ) > Large 3 line graphical display > 8 line appearances with LEDs > 2 way speakerphone, Navigation cluster > IP Office feature menu > IP Office Visual Voic > Supports Headsets ~ CNY

41 IP Phones IP1608 I Phone ~ CNY 1,000 8 line appearance/feature key buttons 2 way speakerphone Message waiting indicator Four way navigation cluster button Three contextual softkey buttons Volume button Quick access Voic Message button Telephony application button Avaya Menu button Contacts button Call log button Redial button Speaker button Mute button Headset button Hold button Conference button Transfer button Drop button Ethernet (10/100) 10/100 port PoE Headset interface 41

42 IP Phones IP BM32 Receptionists, secretaries, and managers are examples of this type of user people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout a typical day The Avaya 1616 supports 16 line appearances/feature keys on the phone itself and up to 3 x 32 button expansion modules ~ CNY 1,600 + CNY 700 The BM32 Button Module extends the number of feature buttons on your Avaya 1616 IP Telephone. It provides 32 additional buttons all with dual LEDs (red, green) for easy visibility. 42

43 IP Phones IP9621G Touch Screen, Standard The 9621G IP Deskphone delivers gigabit capability and touchscreen functionality on a 4.3 inch color touchscreen. Its wideband audio codec provides exceptional audio performance on all audio interfaces including handset, headset and speaker phone. The hands free audio performance is truly differentiating for heavy speaker phone users. The 9621G is PoE Class 2 delivering low power requirements ~ CNY 1,800 43

44 IP Phones IP9641G Touch Screen, Advanced Color display (10.4cm x 5.9cm) Touch Screen Permanently labeled feature buttons: speaker, mute, headset, contacts, home, history, message, phone, forwarding, volume (separate volume levels in handset, speaker, ringer, and headset) Red LEDs for speaker, mute, headset, message and history ~ CNY 2,500 Wideband speakerphone Ergonomic hearing 2 message waiting indicators Rich, classic, alternate ringtones Bluetooth and DECT headset support with adapter Ethernet (10/100/1000) line interface Secondary Ethernet (10/100/1000) line interface 44

45 IP Phones B179 IP Conference Phone Best suited for board rooms and large conference rooms with groups greater than 10 people, cover up to 750 sq.ft. SD memory card to call record your meetings and conference calls for playback or to archive for later use Hold up to five way conference calls Crystal Clear Sound: Omnisound audio technology guarantees clear transmission. ~ CNY 12,000 Full Duplex transmits and receives sound simultaneously to prevent audio clipping; Noise suppression filters cut static background noise and an equalizer lets you adjust pitch to suit your preference. 45

46 IP Phones IP1140E Advanced Designed for managers, executives, knowledge workers and senior administrative staff, this multi line, professional level deskphone delivers enhanced communication capabilities including a large high resolution graphical grayscale display, an IEEE 10/100/1000 switch with LAN and PC ports, an integrated Bluetooth audio gateway, and a standard USB port. ~ CNY 3,200 46

47 IP Phones Video Phone VP530 ( 3 rd party ) > 7 Touch Screen > HD Voice ~ CNY 2,200 47

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