G-Cloud Service Definition Atos Data Quality Audit SCS
Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly critical to be able to audit not only where data resides, but to maintain the quality of that data across that multiplicity of solutions. Atos provides a range of services which are designed to help our clients design, plan and execute a successful Data Quality Audit across all platforms including cloud, that delivers tangible business change. An Atos Data Quality Audit will utilise considerable skills and knowledge in this area, using tools for data discovery, profiling for data quality and health checking the entire infrastructure, to ensure success and drive the design of ETL processes to migrate the data. Atos expertise in Data Quality tools and development methods Use the experience of previous Data Quality Audits to determine the most appropriate development tools and methods for the business solution. Technology Agnostic (Independent) view of solution vendors Atos work with a wide range of partners within Data Quality from global leaders to cutting edge SME s. Utilise an independent view on the right scale solution vendor. Supports Existing investments Fully supports investment made in underlying applications and business process transformation programmes across the business Helps reduce overheads / costs Helps reduce overheads/costs through a single, unified view of the business that can easily be interrogated and analysed, giving users faster access to relevant timely information Reliable Aligns everyone with one, reliable version of the source data What is it? Atos provides a range of services to help customers design, plan and execute successful Data Quality Audits. Atos has vast experience of working within multiple Government customers benefiting from Data Quality Audits. Features of the service include: A true understanding of the data under ownership within the business Ensured quality, completeness and consistency of data throughout the business Identification and discovery of relationships between multiple entities from different sources Mapping of data to business processes Derived data lineage Understanding of the impact of change to an entity ii
Provision of candidate entities for consolidation in data migration projects Opportunities to combine data for business value Foundation blocks to a data warehouse design project Identification of source information for a master data management project. What makes us unique? Atos is a key supplier to the Public Sector, delivering wide ranging and secure systems in major customers like DWP, HMRC, MOJ and DoH. In many cases Atos is already developing Data Quality solutions that analyse the quality of data within an organisation, providing consistency, when delivering critical information. As such we are uniquely placed to understand the requirements of the Public Sector market and to recommend the most appropriate methods and tools. The rapid growth in data from multiple sources has caught many organisations by surprise. Unable to fully process this data or align it with a centralised view, they have been forced to simply collect and store it to ensure it is available. Unfortunately when called upon to recall this data for legislative or compliance reasons, it is not always possible to recognise and connect all the required information. In some industries this can result in severe financial penalties from the authorities. A Data Quality Audit from Atos will define all the existing sources of data, profile the data for quality and provide a solution to rectify the issues. In some cases it will be sufficient to prove that the data has been audited and meets the required criteria in the way that it is stored and retrieved so meeting regulatory requirements. In others it will lead to a detailed data cleansing process to recover missing or incorrectly stored information thus avoiding poor practice in the future. What benefits can a Data Quality Audit deliver? Confirmation of compliance to regulatory requirements for data cleanliness and availability Recovery of missing or incorrectly entered data to remove errors from the system Confidence for the business and customers that information is being managed and stored correctly Provision of an in depth gap analysis of the difference between the current situation and the aspirations of the business A detailed plan to bring the data in line with expectations Increased confidence in the measures and KPIs exposed in reports and dashboards. iii
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Contents 1. Introduction... 1 1.1 Service summary... 1 1.2 How this product can be used... 1 2. Service overview... 3 2.1 Enabling Strategy... 3 2.2 Business & User Needs... 3 2.3 Capabilities... 3 2.4 Development Methodology... 3 2.5 Tooling & Infrastructure... 4 2.6 Service Roadmap... 4 3. Information assurance... 5 4. Backup/restore and disaster recovery... 6 5. On-boarding and off-boarding... 7 5.1 On-boarding... 7 5.2 Off-boarding... 7 6. Pricing... 8 6.1 Other Professional services... 8 6.2 Termination terms... 8 7. Service management... 9 8. Service constraints... 10 9. Service levels... 11 10. Financial recompense... 12 11. Training... 13 12. Ordering and invoicing process... 14 13. Termination terms... 15 13.1 By consumers (i.e. consumption)... 15 13.2 By the Supplier (removal of the G-Cloud Service)... 15 14. Data restoration / service migration... 16 15. Consumer responsibilities... 17 16. Technical requirements... 18 17. Trial service... 19 18. Glossary... 20 v
1. Introduction 1.1 Service summary Atos provides a range of services to help customers design, plan and execute successful Data Quality Audits. Atos has vast experience of working within multiple Government customers benefiting from Data Quality Audits. The highlights of this service are: A true understanding of the data under ownership within the business Ensured quality, completeness and consistency of data throughout the business Identification and discovery of relationships between multiple entities from different sources Mapping of data to business processes Derived data lineage Understanding of the impact of change to an entity Provision of candidate entities for consolidation in data migration projects Opportunities to combine data for business value Foundation blocks to a data warehouse design project Identification of source information for a master data management project. Atos can provide expertise in numerous best-in-class technology solutions for all aspects of Data Quality and has capabilities in a range of Data Quality tools, e.g. IBM, SAP, Informatica, Infoshare, Talend, Oracle. The service is delivered by an experienced, in many cases certified and motivated Data Technicians and Developers who follow the Atos CMMI accredited global methodology (the Global Development Platform, or GDP). The GDP is aligned to PRINCE 2, MSP and ITIL delivery standards and includes best practice for Waterfall, Iterative / Phased and Agile (SCRUM, DSDM, Kanban) lifecycle approaches. 1.2 How this product can be used The rapid growth in data from multiple sources has caught many organisations by surprise. Unable to fully process this data or align it with a centralised view, they have been forced to simply collect and store it to ensure it is available. Unfortunately when called upon to recall this data for legislative or compliance reasons, it is not always possible to recognise and connect all the required information. In some industries this can result in severe financial penalties from the authorities. A Data Quality Audit from Atos will define all the existing sources of data, profile the data for quality and provide a solution to rectify the issues. In some cases it will be sufficient to prove that the data has been audited and meets the required criteria in the way that it is stored and retrieved so meeting regulatory requirements. In others it will lead to a detailed data cleansing process to recover missing or incorrectly stored information thus avoiding poor practice in the future. 1
What benefits can a Data Quality Audit deliver? Confirmation of compliance to regulatory requirements for data cleanliness and availability Recovery of missing or incorrectly entered data to remove errors from the system Confidence for the business and customers that information is being managed and stored correctly Provision of an in depth gap analysis of the difference between the current situation and the aspirations of the business A detailed plan to bring the data in line with expectations Increased confidence in the measures and KPIs exposed in reports and dashboards. 2
2. Service overview 2.1 Enabling Strategy The Atos approach to Data Quality involves understanding all the data held by the customer and its value to the customer. Atos will help understand the current and future trends that should influence the strategy, particularly in respect to alignment with wider business goals and integration with existing systems (and their respective data). 2.2 Business & User Needs A full understanding of the business and user requirements with regard to data quality is the foundation of our service. What data is used where, where does it reside, how it is accessed, the impact on reporting and BI and regulatory and compliance requirements all feed into our approach to a data quality audit. An Atos Data Quality Audit will utilise considerable skills and knowledge in this area, using tools for data discovery, profiling for data quality and health checking the entire infrastructure, to ensure success and drive the design of ETL processes to migrate the data. 2.3 Capabilities The service is delivered by experienced, professionally accredited technologists in the following disciplines: Atos CLAS Consultants Data Quality Consultants Business Process Experts Project Managers Data Architects. 2.4 Development Methodology Atos has a fully proven software development methodology to provide develop services in many disciplines and platforms. To maintain good practice and a common approach Atos development practitioners use the same tools, follow the same work flow, and use the same templates and processes. Atos uses its Global Delivery Platform (GDP) to deliver software projects. Within the GDP are processes and templates specific to data quality audits which are known and followed by all of our practitioners. The GDP is organised around three process groups; Management, Engineering and Support processes. 3
At contract initiation the reference GDP process is tailored based on the project needs, taking into consideration complementary processes from the customer when required. Every selection of a non-standard element is justified by a business reason with any major deviations being documented and requiring approval. Using the resulting Process Tailoring document, an Operational Delivery Plan (ODP) is created, acting as the principal document for the execution of the project. 2.5 Tooling & Infrastructure All Data Quality Audit projects are supported by world-class tooling and infrastructure: Atos has capabilities in a range of Data Quality tools, e.g. IBM, SAP, Informatica, Infoshare, Talend, Oracle, SAS Dataflux. 2.6 Service Roadmap Not applicable to this service. 4
3. Information assurance This product is currently available at Impact Level 0 (IL0). The service can be run at higher Impact Levels including IL2 and IL3. Atos has considerable experience of providing services at different levels of assurance. Atos currently has a number of products on G-Cloud that have received Pan Government Accreditation (PGA). Details can be found on the Cabinet Office website at: http://gcloud.civilservice.gov.uk/customerzone/accreditation-status/ 5
4. Backup/restore and disaster recovery Backup/restore and disaster recovery arrangements are in place on Atos-owned infrastructure. Where client-owned infrastructure is used, the customer s own arrangements are used. 6
5. On-boarding and off-boarding Atos offers a full development lifecycle from requirements through to testing. Please refer to the following service descriptions for more details: Requirements & Specification Service Atos User Experience Design Service Architecture & Design Service. 5.1 On-boarding There are a set of dependencies that are expected to be in place prior to the start of the Software Solution Development Service, such as documented architecture, user interface design and requirements. Additional training can be provided in the tools and techniques for the customers staff to provide the appropriate pre-requisites, if required. The complexity and effort will be driven by the perceived duration and needs of the planned work. 5.2 Off-boarding The off-boarding process for the Software Solution Development Service is the handover to testing. The test team is expected to have been involved throughout the software solution development process and will have used the outputs from the processes such as the Detailed Functional Design to assist in the creation of test plans. The service includes full support and defect resolution during the testing phases (e.g. system testing, user-acceptance testing). 7
6. Pricing The service is delivered according to the specific needs of each engagement. Atos pricing is based on per day rate cards aligned to the SFIA job definitions and separate rates exist for onshore and offshore rates. Please refer to the SFIA rate card Atos (On & Offshore) for the standard rates for this service. The primary roles which are engaged in delivering this service are: Service item SFIA Level(s) Junior Data Quality Consultant 2-3 Senior Data Quality Consultant 4 Lead Data Quality Consultant 5 The Atos SFIA rate card is attached as a Supporting Document. Standards for Consultancy Day Rate: Consultant s Working Day 8 hours exclusive of travel and lunch. Working Week Monday to Friday excluding national holidays Office Hours 09:00 17:00 Monday to Friday Travel and Subsistence Included in day rate within M25. Payable at the department s standard T&S rate outside the M25. Mileage As above Professional Indemnity Insurance included in day rate. 6.1 Other Professional services Available as per the Atos SFIA rate card. 6.2 Termination terms Please refer directly to Atos standard Terms and conditions. 8
7. Service management The Data Quality Audit service normally operates within an overall project management context. Where this service is purchased free-standing, a project/service management wrapper will be built in to workplans and effort estimates. This will normally include status/progress reporting. 9
8. Service constraints Please see the sections on Technical Requirements & Customer Responsibilities, below. 10
9. Service levels Atos provides suitably trained individuals to complete the tasks necessary for this service. They can work at the client site or remotely, depending on the need for access to: Client staff Client applications & network. The standard working hours / days are 09:00 to 17:00 Monday to Friday, excluding public & regional holidays. 11
10. Financial recompense To minimise the cost to users, Atos does not provide service credits for use of the service. All Atos services are provided on a reasonable endeavours basis. Please refer to G Cloud terms and conditions. In accordance with the guidance within the GPS G-Cloud Framework Terms and Conditions, the Customer may terminate the contract at any time, without cause, by giving at least thirty (30) Working Days prior notice in writing. The Call Off Contract terms and conditions and the Atos terms will define the circumstances where a refund of any pre-paid service charges may be available. 12
11. Training Atos are pleased to be able to offer a wide range of training services from formal class room based training to on line webinar type training. In addition Atos will develop training materials that elaborate on your specific business process rather than a generic training based on the product only. Training material can be provided in a format suitable for usage via a Web Browser. 13
12. Ordering and invoicing process Ordering this product is a straightforward process. Please forward your requirements to the email address GCloud@atos.net Atos will prepare a quotation and agree that quotation with you, including any volume discounts that may be applicable. Once the quotation is agreed, Atos will issue the customer with the necessary documentation (as required by the G-Cloud Framework) and ask for the customer to provide Atos with a purchase order. Once received, the customer services will be configured to the requirements as per the original quotation. For new customers, additional new supplier forms may need to be completed. Invoices will be issued to the customer and Shared Services (quoting the purchase order number) for the services procured. On a monthly basis, Atos will also complete the mandated management information reports to Government Procurement Services detailing the spend that the customer has placed with us. Cabinet Office publish a summary of this monthly management information at: http://gcloud.civilservice.gov.uk/about/sales-information/. 14
13. Termination terms 13.1 By consumers (i.e. consumption) Termination shall be in accordance with: The G-Cloud Framework terms and conditions Any terms agreed within the Call Off Contract under section 10.2 of the Order Form (termination without cause) where the Government Procurement Service (GPS) guidance states At least thirty (30) Working Days in accordance with Clause CO-9.2 of the Call-Off Contract Atos Supplier Terms for this Service as listed on the G-Cloud CloudStore. For this specific service, by default Atos ask for at least thirty (30) Working Days prior written notice of termination as per the guidance within the GPS G-Cloud Framework Terms and Conditions. 13.2 By the Supplier (removal of the G-Cloud Service) Atos commits to continue to provide the service for the duration of the Call Off Contract subject to the terms and conditions of the G-Cloud Framework and Atos Supplier Terms. 15
14. Data restoration / service migration Not applicable. 16
15. Consumer responsibilities Efficient operation of an applications development project requires timely provision of a range of information and services by the users and client organisation; these will be outlined in the workplan and usually include: Context: access to strategies and business plans Expertise: access to users for interviews & workshops Knowledge: access to current documentation and applications Facilities: work space, physical access & network/internet access (if on the customer site). 17
16. Technical requirements Efficient project delivery during the requirements management & specification stages - usually requires consideration of access to: The Atos network (usually via the Internet) The Internet/WWW Any shared project areas (e.g. on client or Atos network or cloud-based) Development and test environments Client legacy systems. 18
17. Trial service This service is not available on a trial basis. 19
18. Glossary Term BDD CESG CLAS CMMI ETL GDP ITIL ODP Definition Behaviour driven development The Communications-Electronics Security Group CESG Listed Advisor Scheme Capability Maturity Model Integration Extract, transform & load Global Development Platform Information Technology Infrastructure Library Operational Delivery Plan Prince2 Projects in Controlled Environments, version 2 MSP TDD UI UXD Managed Service Provider Test driven development User Interface User Experience Designers 20
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