Remote Management Service Portfolio

Remote Management Service Portfolio

Our Mission We strive to lead the industry through innovation, and transform our ideas into value for our customers through cutting edge technology, professional solutions and customized yet flexible IT services for a competitive price We believe in building relationship with customers beyond business, based on a progressive and positive culture nurtured by trust, transparency and mutual respect.

Who we are We are an organization and a team of dedicated professionals who believe in the power of technology. We are inspired by dynamic and challenging needs of today s businesses and their IT service requirements. We believe in collaborative approach and inclusive culture where all stakeholders progress along with us. With easily scalable resource model we currently have over 20 member mutualized team of quality IT professionals delivering On Demand IT Management Services, Engineering and Project Services to customers across the Globe predominantly in Canada, United States & Australia. We support over 300 servers and over 2000 end users across the Globe with expanding landscapes & IT Eco Systems. We are also one of the few organizations helping small & medium business gain access to Quality, On demand, Cloud services for a flexible yet competitive price. Our remote delivery center is located in India in the Trivandrum Techno Park. Techno park, an autonomous society promoted by the Indian Government is a CMMI Level 4 assessed Technology Park. Spread over nearly 300 acres with 4 million sq. ft. of built-up space available currently, Techno park hosts over 270 IT and ITES companies employing over 40,000 IT professionals, including five PCMM level 5 companies, 6 CMMI level 5 and four CMM Level 3 and over 20 ISO 9001 certified companies

Our Qualifica3ons DC Locations Toronto KW DC Services Size 8000 Sq Ft 7000 Sq Ft Cloud Services Colo Services Disaster Recovery Services Service OS Servers Storage Backup Network Users # Units 600 OS Instances 420 Physical 48 TB 90 TB 840 Ports 2000 Users Delivery Locations Toronto KW Trivandrum - India Resource count 45 FTEs (Mutualized) Current Client Locations Service Hours DBs 100 DBs Canada 8 x 5 EST USA 24 x 7 Australia

End to End Infrastructure Management Infrastructure Monitoring 24 x 7 monitoring of the clients infrastructure using defined thresholds and excep8on Infrastructure Opera2ons criteria Low level reac8ve or planned opera8onal support ac8vi8es Server Instance Support Provide Build, Support and Maintenance for Operating systems LAN Data Centre Management Provide management of local area network within the data centre environment & client loca8ons Batch scheduling support Provide scrip8ng, packaging and opera8ons of scheduled batch flows. Storage management Build, Transfer data, provision of storage as per client request Infrastructure Operations Data Management Iden8fy and understand the clients data and ensure it is held on the most appropriate storage plaeorm Data Management Technical & Engineering Support Virtual Environment Support Provide Build, Support and Maintenance for Virtual & Cloud environments Infrastructure Database support Provide, Build, Support (Physical integrity, Security, Stability and Availability ) of client databases. Disaster Recovery Build DR Plan, Restore Infrastructure in the event of DR declaration (or) Backup and Restore DR exercise Management Build, Mange and Maintain backup solutions for the retention and restoring of client data.

Remote Infrastructure Management Services As a quality Remote Infrastructure Management Service Provider catered towards small and mid sized organizations our services are focused in the following areas Professional On Demand Infrastructure Engineering & Project Services Cloud On Demand Subscription based Management Services Professional Assessment Services

Professional On Demand Engineering & Project Services We offer On demand expertise in the following areas ü Servers ü Storage ü Backup & Restoration ü Network Management ü Desktop Services ü Database Management ü Email Management Our On Demand Engineering & Project Service offering is based on an hourly pricing model. Unit Price $ Per Hour $56 Project budget savings in $ is at least 40%

Cloud On Demand Remote Management Support Services Our Cloud On Demand Service is a flexible subscription based monthly remote support service. We offer cloud Infrastructure services in the following areas ü OS Instance Management & Monitoring ü Storage Management ü Backup & Restoration Management ü Database Administration ü Email Exchange Account Management Our Cloud On demand services are monthly subscription based services Sno Service Catalog Unit Desc Baseline Units Price $ / Unit /Month 1 Backup & restore ( Per GB) - Processed Management & Support GB 100 $0.05 2 OS Instance Management and Support Instance 10 $39.73 3 Storage - Per GB (Usable) GB 100 $0.07 4 Exchange Mailboxes - Per Mailbox Mail Boxes 50 $0.97 5 Databases Management - Databases (mid sized DBs) DB 10 $87.40 Savings from the IT resource budget is usually over 50% * Baseline is the minimum order size for that particular service * Price represents a single unit support for a month with normal business hours support (8 X 5 EST)

Infrastructure Assessment Services We offer Professional Remote Assessment & Consulting services for our clients in the following areas ü Server Transformation & Consolidation, Foot Print reduction & Savings ü Business Continuity & Disaster Recovery (BC DR) ü Storage & Backup Transformation ü Database Upgrade & Consolidation ü P2V, V2V Transformation & Cloud On Boarding Our assessments are based on 3 estimation models v Small Assessments (up to 40 consulting hours ) : $2800 v Medium Assessments (up to 80 consulting hours) : $5600 v Large (or) Complex Assessments (based on T&M) Assessment budget savings in $ is at least 40%

Disaster Recovery Services

Disaster Recovery Services Our Cloud Disaster Recovery Offering is catered towards your business needs and is based upon the critical applications and data that needs to be recovered in case of a DR emergency Using the latest technology and the flexibility that comes with it, Our Disaster Recovery Service Offering is one of the robust, price competitive in the market place Disaster Recovery Life Cycle

Disaster Recovery Services Our End to End DR Services consists of ü DR Assessment with Solution & Pricing proposal reflecting your business recovery needs ü DR Services, Support & Management ü Routine DR Exercises Business Criticality Gold Silver Bronze Site to Site data synchronous replication Disaster Recovery Service Details DR Instances dedicated to your business hosted from our DR data center in Toronto / KW One DR exercise per year Subscription Model Site to Site data Asynchronous replication DB Log Shipping DR Instances are dedicated to your business and are hosted from our DR data center in Toronto / KWDR One DR exercise per year Subscription Model On Demand DR Instances available during DR emergency & during DR exercises Asynchronous Data Transfer through internet connectivity, DB log Shipping Subscription model RTO/RPO Minutes / Minutes Hours / to Hours 2 ~ 3 Days / 24 Hrs

Our Streamlined Governance Model Client MIS Service Management ITIL based Change Mgmt & Monthly Reporting Continuous Improvement On Demand & Cloud Services Off Shore Delivery Management Support Services Engineering / Project Services Innovation KW Data centre Cloud Service On Shore Account Manager Agility OS Support Storage Mgmt Backup & Restore Mgmt Email Account Mgmt Database Administration Standardization

Thank You www.kwdatacentre.com sales@kwdatacentre.com 888.208.4941