Managed Application Services
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- Suzan Randall
- 10 years ago
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1 Managed Application Services
2 2 Agenda NaviSite Customer Value The Service Offering Operations Services Professional Services Questions
3 3 Value Statements Drive Down Total Cost of Ownership Cost Savings of > 20% vs Internally Managed Applications Technology Designed with Applications In Mind Capacity on Demand / Extension of Your IT Staff Manage the Risk Associated with Enterprise Applications Integrated Disaster Recover / Business Continuity Eliminate the One Monkey Circus Continuous Free Upgrades Deliver Superior Service Levels One Throat to Choke Complete Customer Support Trained / Certified Help Desk Committed Responsiveness and Resolution
4 4 What We Do Colocation Services» Space» Power» Connectivity» Server Up/Down» Monitoring» Physical Security» Remote Hands Hosting Services» Dedicated Hosting for Web Applications» Virtual Hosting Platform for Web Applications» Shared Hosting for Web Applications Internet Infrastructure» Content Delivery» Software-as-a-Service Enablement» DB Administration» Disaster Recovery» Network Management» Security Management» Server /OS Management» Storage Management Application Management» Oracle (PeopleSoft, JD Edwards, Siebel)» Lawson, Kronos» Microsoft (Dynamics, Exchange, SharePoint)» Lotus Domino» Web 2.0/SOA» Custom Application Development Professional Services» Migrate» Upgrade» Implement» Optimize Vertical Specific Solutions for the Mid-Market
5 5 Problems We Solve Increasingly Complex IT» Enterprise Applications» Infrastructure Requirements» Network Performance» Pervasive Access» Multiple IP Devices» Distributed User Community» Security & Monitoring Challenges Facing Enterprises Constrained Resources» Application Implementation & Management» IT Personnel Expertise Both Breadth and Depth» 24/7 Support & Reliability» Physical Space» Lack of Access Talent Pool» OPEX vs. CAPEX
6 6 Our Market Differentiation Expertise Focused Applications Excellence Technology / Domain Expertise Technology Application Specific Platform Highly Automated Systems Delivery Across All Service Offerings Cost Effective Scalable Infrastructure Higher Quality at Lower Cost
7 7 Select Customers Financial Services Healthcare & Pharmaceuticals Manufacturing & Distribution Public Sector Publishing, Media & Communications Retail & Services High Tech
8 8 Service Offering Architecture Organization Applications Process Technology Facilities Network
9 9 Managed Hosting Services Customer Engagement Field Sales Provisioning NOC Account Management - Install Execution Services Compute Platform Network Account Management - Operate and Sell Facilities
10 10 Managed Application Services Customer Engagement Center of Expertise Field Sales Professional Services Customer Support Provisioning Customer Management - Steward and Sell NOC Execution Services Compute Platform Network Customer Support - Operate Facilities
11 11 Service Offering - Operations Services Comprehensive, Guaranteed, Service Level Commitments Dependable Applications Availability Complete Customer Support Thorough Lifecycle Management
12 12 Our Infrastructure Fabric Compute Network Fabric Operational Leverage & Efficiency Platform Description 17 Data Centers Approximately 220,000 sq ft 6,000+ Managed Servers Minneapolis 58% Capacity Utilization 6 CDN distribution nodes NOC in India NaviView TM Automation Collaborative Application Management Monitoring & Management
13 13 One Throat To Choke Customer Care Problem Aggregation Operations Questions (Worked Yesterday, Not Today) Functional Questions (How do I?). Respond According to Committed Standards Customer Sets Priority Defined Escalation Customer Closes Support Coordinator Role
14 NaviView 14
15 NaviView 15
16 NaviView 16
17 NaviView 17
18 18 Service Offering Professional Services Comprehensive, Guaranteed Service Level Commitments Effective Installation, Configuration, and Extension Comprehensive Knowledge Transfer Exceptional Project and Engagement Management
19 Managed Application Services
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