Small Industries Development Bank of India

Small Industries Development Bank of India REQUEST FOR PROPOSAL FOR RENEWAL OF ANNUAL TECHNICAL SUPPORT FOR ORACLE LICENSES Tender No.: 400/2013/863/BYO/ISD Dated: April 30, 2012 The information provided by the bidders in response to this Tender Document will become the property of SIDBI and will not be returned. SIDBI reserves the right to amend, rescind or reissue this Tender Document and all amendments will be advised to the bidders and such amendments will be binding on them. This document is prepared by SIDBI for the RENEWAL OF ORACLE ANNUAL TECHNICAL SUPPORT. Small Industries Development Bank of India MSME Development Center Plot No. C-11, G Block Bandra Kurla Complex, Bandra (E) Mumbai - 400 051

Renewal of Oracle ATS - Request for Proposal (RfP) for Renewal of Oracle Annual Technical Support (ATS) SIDBI is in the process of renewing Oracle ATS for the licenses detailed in Annexure II. These licenses are currently under ATS with Oracle India Pvt. Ltd., which is expiring on May 31, 2012. Proposals along with the following documents must be submitted in a non window sealed envelope super scribing "RfP - Renewal of Oracle Annual Technical Support (2012-13) : 1. Authorisation letter from Oracle indicating that the vendor is an authorised partner/ business associate of Oracle for supply of Oracle product Licenses and to provide Annual Technical Support (ATS). The authorization letter should be valid at least till the expiry of bid validity. 2. A Demand Draft/ Pay order for `500/- (Rupees Five Hundred only) drawn in favour of SIDBI and payable at Mumbai, towards cost of the tender. 3. An instrument for `2,30,000/- (Rupees Two Lakh Thirty thousand only) towards the Earnest Money Deposit (EMD), in the form of a Demand Draft/ Pay order drawn in favour of SIDBI and payable at Mumbai or a Bank Guarantee (BG) from a commercial bank as per format prescribed in Annexure VIII. 4. Technical Bid [as per format given in Annexure -V along with DD s in a separate non-window sealed envelope superscribing "Technical Bid - Renewal of Oracle Annual Technical Support (2012-13). 5. Commercail Bid [as per format given in Annexure -VI in a separate non-window sealed envelope superscribing "Commercial Bid - Renewal of Oracle Annual Technical Support (2012-13). Proposals completed in all respects should be submitted as per schedule and terms and conditions given in the following Annexures: Annexure I : Bid Information Sheet Annexure II : Present Setup & Deliverables under Oracle ATS Annexure III : General Terms and Conditions Annexure IV : Bid Forwarding Letter Format Annexure V : Technical Bid Format Annexure VI : Commercial Bid Format Annexure VII : Bank Mandate Form Format Annexure VIII : EMD/ Performance Security Form Format The Proposals submitted at any other office of SIDBI or received after due date and time will not be accepted. Clarifications, if any, may be sought in writing Page 2 / 18

Renewal of Oracle ATS - latest by May 07, 2012 upto 1100 hours. Please note that SIDBI reserves the right to consider/ reject any or all the bids without assigning any reason thereof. **************** Page 3 / 18

Renewal of Oracle ATS - Biding Information Sheet Annexure - I S.N. Tender Reference No. 400/2013/863/BYO/ISD Dated April 30, 2012 1 Purpose Renewal of Annual Technical Support (ATS) for Oracle Licenses for 2012-13. 2 EMD `2,30,000/- [Rupees Two Lakh and Thirty Thousand only, to be submitted in form of demand draft/pay order in favour of SIDBI payable at Mumbai or in the form of a Bank Guarantee (BG) from a commercial bank as per format prescribed in Annexure VII, along with Prequalification/ Technical bid]. 3 Tender Cost `500/- [Rupees Five Hundred only, to be submitted in form of demand draft/ pay order in favour of SIDBI payable at Mumbai 4 No. of Envelopes (Non-window, sealed) 02 (Two) 1 st Envelop {non-window sealed} containing: i. Bid forwarding letter. ii. Authority letter from Oracle. iii. Instrument towards EMD. iv. DD/Pay Order towards cost of tender. v. Technical bid in prescribed format. 2 nd Envelop {non window sealed} containing: i. Commercial bid. 5 Last Date of Submission of Bids May 14, 2012 by 1600 hours. 6 Last Date for seeking clarifications, if any May 07, 2012 by 1100 hours. The text of questions raised by the vendors, if any, and response given by the Bank would be posted on the bank s website [www.sidbi.in] and Central Public Procurement Portal [www.eprocure.gov.in] latest by May 09, 2012. It would be the responsibility of the vendors to check the websites before final submission of bids. 7 Bid Validity, till August 13, 2012 (03 months from the date of bid submission) 8 Address for submission of Bids The General Manager (Systems) SIDBI, MSME Development Center 3rd Floor, Information Services Department [ISD] Plot No.C-11, G Block, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051 9 Venue, Date and time of opening of At 1630 hours on May 14, 2012, at the address given Technical Bids. at Sr. No. 8. 10 Date and time of opening of Commercial Bids. 11 Contact Details SIDBI, MSME Development Center Information Services Department [ISD] Plot No. C-11, G Block, Bandra Kurla Complex, Bandra (East) Mumbai - 400 051 To be intimated to technically qualified vendors at a later date. Name (S/Sh.) Designation Phone Fax E-mail Narender Kumar AGM(Systems) 67531259 narender @sidbi.in 67531236 Sudhir Tandon DGM(Systems) 67531245 standon@sidbi.in ******************* Page 4 / 18

1. Present Setup Present Setup & Deliverables under Oracle ATS Annexure - II Small Industries Development Bank of India (SIDBI), is using Oracle database and other Oracle s/w products for its internal use. Details of various Oracle s/w and licenses currently being used by SIDBI are as under: S No. S/w license Description No. of licenses 1 Oracle RDBMS (Enterprise Edition) - Concurrent User 146 2 Oracle RDBMS (Enterprise Edition) - Processor based 2 3 Oracle IDS (Oracle Developer - Forms & Reports) - Named User 20 4 Oracle Database Enterprise Edition - Perpetual - Processor based 6 5 Real Application Cluster - Perpetual - Processor based 6 6 Oracle ATS Renewal - Database Enterprise Edition - Processor licenses - Perpetual 3 7 Oracle Transfer Pricing Employee Perpetual 1000 8 Oracle Risk Manager Employee Perpetual 1000 9 Oracle Discoverer Desktop Edition - Named User Plus Perpetual 10 10 Oracle Database Enterprise Edition - Named User Plus Perpetual 34 11 Oracle Partitioning - Named User Plus Perpetual 50 12 Oracle Internet Developer Suite - Named User Plus Perpetual 1 Total no. of licenses 2278 Currently, all these licenses are under ATS with Oracle upto May 31, 2012. 2. Scope of work under this RfP: Short listed vendor shall be required to renew the ATS with Oracle for all the above mentioned licenses for the period June 01, 2012 May 31, 2013 and submit renewal certificate in the name of SIDBI in physical/ electronic form. 3. Deliverables under Oracle ATS: i. Updates Subscription Services: The Updates Subscription Services should be provided to SIDBI with rights to Oracle product upgrades, maintenance releases and patches released during the subscription period and distributed on CD Packs. ii. Product Support: Oracle Product Support services to be offered to SIDBI for direct access via both the telephone and the web to Oracle skilled staff of technical analysts for problem resolution, bug reporting, and technical guidance on a 24x7 basis. This service should be provided through telephone, fax, e-mail and Oracle s Web Interface Metalink directly. iii. SIDBI should be provided with a 10 digit Customer Support Identifier (CSI) number from Oracle directly. SIDBI should be in a position to access Oracle Page 5 / 18

global support infrastructure for problem resolutions directly using CSI number. iv. SIDBI should also be in a position to access Oracle Support Portal METALINK at http://metalink.oracle.com. and log a Technical Assistance Request (TAR) or search the database for known problem resolutions and bug fixes directly. v. SIDBI should get Latest versions by sending a mail to supsale.delhi@oracle.com or supsale.mumbai@oracle.com e-mail ids by mentioning the CSI number of SIDBI and delivery address. The latest versions should be shipped to SIDBI within 2 weeks of receiving SIDBI s request. Vendor would be required to coordinate and provide the latest versions. vi. Vendor should submit Oracle s licensing policy in detail for the Renewed Oracle products. vii. Transfer of licenses from one platform to other during ATS period as and when required by SIDBI. ******************* Page 6 / 18

General Terms and Conditions Annexure - III 1. Period of Service: The period for the Oracle ATS is as given below: S. N Description of License for which ATS is required Current CSI No. Oracle RDBMS (Enterprise Edition) - Concurrent 1 User 9872100470 146 Oracle RDBMS (Enterprise Edition) - Processor 2 based 9872100470 2 Oracle IDS (Oracle Developer - Forms & Reports) 3 1073100470 20 - Named User Oracle Database Enterprise Edition - Perpetual - 4 Processor based 15486340 6 Real Application Cluster - Perpetual - Processor 5 based 15486340 6 Oracle ATS Renewal - Database Enterprise 6 Edition - Processor licenses - Perpetual 17902455 3 7 Oracle Transfer Pricing Employee Perpetual 1000 8 Oracle Risk Manager Employee Perpetual 1000 Oracle Discoverer Desktop Edition - Named User 9 Plus Perpetual 10 Oracle Database Enterprise Edition - Named User 15206324 10 Plus Perpetual 34 11 Oracle Partitioning - Named User Plus Perpetual 50 Oracle Internet Developer Suite - Named User 12 Plus Perpetual 1 Total No. of Licenses 2278 2. Cost Details : Qty. Period of Renewal Required June 01, 2012 to May 31, 2013 The quoted Rate / Cost should be inclusive of all levies/ taxes like Service tax, Educational cess, Sales Tax, Transportation, Customs, Excise, VAT, traveling charges etc, if any. However, SIDBI would reimburse Octroi, if any, to the vendor on actuals on production of original Octroi receipts in SIDBI s name. 3. Payment Terms: i. 100% payment after submitting the proof of renewal of Oracle ATS with Oracle ii. iii. India Pvt Limited for desired period. All the payments will be made by SIDBI, Mumbai electronically through RTGS/ NEFT by crediting the same in vendor s bank a/c as per details furnished in the Bank Mandate Form. TDS shall be deducted as per applicable rates/rules. 4. SIDBI reserve the right to accept or reject any quotation in full or part, and to suspend this process and reject all quotations or part at any time prior to the Page 7 / 18

award of contract, without thereby incurring any liability to the affected vendors on the grounds of the purchasers inaction. 5. Contact Person of Oracle India Ltd.: Vendor should provide Name, Address, E-mail address, dedicated telephone/mobile/fax number of Account Manager at Oracle India Pvt Limited. Further, Vendor should also provide contact numbers of Oracle call center and Call escalation procedure and contact details. 6. Earnest Money Deposit (EMD): Vendors are required to submit EMD of `2,30,000/- in form and manner as mentioned in the Bid Information Sheet. EMD for the unsuccessful bidders shall be returned upon: i. end of the bid validity period; OR ii. receipt of the signed contract from the successful bidder, which ever is earlier. However, the EMD for the successful bidder shall be returned at the time of release of 100% payment. The EMD will be forfeited if any bidder dishonors its bidding commitments. 7. Terms of Delivery: Vendor shall ensure to lodge the order for ATS renewal with prime vendor Oracle, well in time so that the ATS is renewed w.e.f. June 01, 2012. 8. Penalty for Default in Services: If the vendor fails to renew the ATS for the desired period in time and OEM imposes any re-instatement charges towards delayed renewal, the same shall be borne by the vendor and SIDBI shall not be liable to pay any charges to the vendor over and above the order value. In case the ATS is not renewed within five weeks from the date of order, SIDBI reserves the right to cancel the order and in such a case the earnest money deposit (EMD) received from the vendor shall be forfeited. 9. Licensing Policy and Service Level Agreement : Vendor is required to submit Oracle Licensing policy for the products along with the license migration policy if any. Also Vendor is required to provide a copy of Service Level Agreement (SLA) mentioning all the offered support level / type under Oracle ATS. 10. Bank Mandate Form: Page 8 / 18

i. All the bidders are required to submit the duly filled-in Bank Mandate Form as per Annexure VI, along with a cancelled cheque leaf. Please note that only the cancelled cheque leaf in original shall be accepted. No Xerox or scanned copies of the cancelled cheque leaf should be submitted. ii. If a bidder has already submitted the Bank Mandate Form with the bank in connection with some other transaction, besides conforming the bank details the xerox copy of the already submitted form may be enclosed. 11. Indemnity: The vendor will indemnify SIDBI aganist any claims due to vendor s violation of any patents and copy rights, in such a form as prescribed by SIDBI. 12. Force Majeure: If the performance as specified in this order is prevented, restricted, delayed or interfered by reason of Fire, explosion, cyclone, floods, War, revolution, acts of public enemies, blockage or embargo, Any law, order, proclamation, ordinance, demand or requirements of any Government or authority or representative of any such Government including restrict trade practices or regulations, Strikes, shutdowns or labour disputes which are not instigated for the purpose of avoiding obligations herein, or Any other circumstances beyond the control of the party affected, then notwithstanding anything here before contained, the party affected shall be excused from its performance to the extent such performance relates to prevention, restriction, delay or interference and provided the party so affected uses its best efforts to remove such cause of non-performance and when removed the party shall continue performance with utmost dispatch. 13. Arbitration: In the event of a dispute or difference or difference of any nature whatsoever between the vendor and SIDBI during the course of the assignment arising as a result of this order, the same will be referred for arbitration to a Board of arbitration. This Board will be constituted prior to the commencement of the arbitration and will comprise two arbitrators and an umpire. Vendor and SIDBI will each nominate an arbitrator to the Board and these arbitrators will appoint the umpire. Arbitration will be carried out at a place mutually decided by Vendor and SIDBI. 14. Confidentiality: Page 9 / 18

The Vendor shall keep information related to SIDBI confidential and will not divulge to outside agencies without written consent from SIDBI. 15. Contact Information: For any clarifications vendor may contact the SIDBI official with details as given in the Bid information Sheet. ************ Page 10 / 18

Bid Forwarding Letter (To be submitted on Vendor s letter head) Annexure - IV The General Manager (Systems) Small Industries Development Bank of India, 3rd Floor, MSME Development Centre, Plot No. C-11, G Block Bandra Kurla Complex (BKC), Bandra (E) Mumbai - 400 051 Date: Dear Sir, Renewal of ATS for Oracle Licenses for 2012-13 We, the undersigned, offer to submit our bid in response and accordance with your RfP No. 400/2013/863/BYO/ISD dated April 30, 2012. Having examined the tender document carefully, we are hereby submitting our proposal along with all the requisite tender cost, EMD and other documents as desired by the Bank. Further, we agree to abide by all the terms and conditions as mentioned herein the tender document. We have also noted that SIDBI reserves the right to consider/ reject any or all bids without assigning any reason thereof. We understand that the Bank is not bound to accept any proposal it receives. We remain, Yours sincerely, Date Place Signature of Authorised Signatory Name of the Authorised Signatory Designation Phone & E-mail: Name of the Organisation Seal Page 11 / 18

Technical Bid Format Annexure V 1. Minimum eligibility criteria : Vendor should be authorised partner / business associate of Oracle for providing renewal of Oracle Annual Technical Support services and upgrade of oracle products in India. A copy of authorisation letter from Oracle should be enclosed with the proposal. 2. Details to be Furnished: a. Name of the Company: b. Number of Years in the field of delivering Oracle ATS Services: c. Type of tie-up with Oracle India Pvt. Limited.: d. Support document from Oracle India Ltd for providing renewal of Oracle ATS services. e. Vendor s Bank Account Details : S.N. Bank Name and Branch Account Type / No. IFSC Code 3. Details of Oracle Account Manager for SIDBI with following details : a. Name of Account Manager for SIDBI at Oracle India Pvt. Ltd: b. Toll Free Number of Oracle for support related issues: c. FAX Number of Oracle for support related issues: d. E-mail ids of Oracle to send support related queries: 4. List of existing two customers to whom the vendor is providing similar support services with following details : S.N. Name of the customer Address Contact Person Name and Phone No. 5. Any other related information, not mentioned above, which the vendor wish to furnish. 6. Any Deviation from General Terms & Conditions, which vendor wish to furnish. ************** Page 12 / 18

Commercial Bid Format (To be submitted on Vendor s letter head) Annexure - VI [Amt. in `] S.N. Product/ License Description Qty. Unit Cost Details Total Cost Details Unit Cost Taxes Total Unit Cost Software Update Product Support Software Update Product Support Software Update Product Support Software Update Product Support A B C D E F=B+D G=C+E H=AXF I=AXG 1 Oracle RDBMS (Enterprise Edition) - Concurrent User 146 2 Oracle RDBMS (Enterprise Edition) - Processor based 2 3 Oracle IDS (Oracle Developer - Forms & Reports) - Named User 20 4 Oracle Database Enterprise Edition - Perpetual - Processor based 6 5 Real Application Cluster - Perpetual - Processor based 6 6 Oracle ATS Renewal - Database Enterprise Edition - Processor 3 licenses - Perpetual 7 Oracle Transfer Pricing Employee 1000 Perpetual 8 Oracle Risk Manager Employee Perpetual 1000 9 Oracle Discoverer Desktop Edition - Named User Plus Perpetual 10 Oracle Database Enterprise Edition 10 - Named User Plus Perpetual 34 Oracle Partitioning - Named User 11 Plus Perpetual 50 Oracle Internet Developer Suite - 12 Named User Plus Perpetual 1 Total no. of licenses 2278 Total Cost [H + I] Page 13 / 18

Note : 1. Period for renewal of above licenses is from June 01, 2012 to May 31, 2013. 2. The tax component should include all applicable taxes and should not include Octroi. 3. Octroi, if any, would be reimbursed on actuals on production of original octroi receipts in favour of SIDBI. 4. TDS, if applicable will be deducted at source as per rules. 5. Price quoted should be in Indian Rupees only and shall remain valid till the bid validity date. Date:.../.../2012 Authorised Signatory Name: Designation: Seal Page 14 / 18

Renewal of Oracle ATS - Bank Mandate Form (To be submitted in Duplicate) Annexure - VII (Please fill in the information in CAPITAL LETTERS. Please TICK wherever it is applicable) 1. Name of Borrower / vendor / supplier : Vendor Code (if applicable) 2. Address of the Borrower / vendor / supplier : City Pin Code E-mail id: Phone No. with STD code: Mobile No.: Permanent Account Number MSE Registration / CA Certificate (if applicable) 3. Particulars of Bank account: Beneficiary Name Bank Name Branch Name Branch Place Branch City PIN Code Branch Code MICR No. Account type Saving Current Cash Credit Account No. (as appearing in the Cheque book) (Code number appearing on the MICR 1 cheque supplied by the Bank. Please attach a cancelled cheque of your bank for ensuring accuracy of the bank name, branch name & code and Account Number) IFSC CODE 2 For RTGS transfer For NEFT transfer 4. Date from which the mandate should be effective : I hereby declare that the particulars given above are correct and complete. If any transaction is delayed or not effected for reasons of incomplete or incorrect information, I shall not hold SIDBI / IDBI Bank responsible. I also undertake to advise any change in the particulars of my account to facilitate updation of records for purpose of credit of amount through RBI RTGS/NEFT. Place : Date : Page 15 / 18

Renewal of Oracle ATS - Signature of the party / Authorized Signatory Certified that particulars furnished above are correct as per our records. Bank s Stamp: Date : (Signature of the Authorized Official from the Banks) N.B.: RTGS/NEFT charges if any, is to be borne by the party 1, 2 : Note on IFSC / MICR Indian Financial System Code (IFSC) is an alpha numeric code designed to uniquely identify the bank-branches in India. This is 11 digit code with first 4 characters representing the bank s code, the next character reserved as control character (presently 0 appears in the fifth position) and remaining 6 characters to identify the branch. The MICR code, (Magnetic Ink Character Recognition) that appears on cheques, has 9 digits to identify the bankbranch. RBI had since advised all the banks to print IFSC on cheque leaves issued to their customers. A customer may also contact his bank-branch and get the IFS Code of that branch. ********** Page 16 / 18

Renewal of Oracle ATS - Annexure - VIII EMD / PERFORMACE SECURITY FORM (Sample Format - TO BE EXECUTED ON A NON-JUDICIAL STAMPED PAPER) To: SMALL INDUSTRIES DEVELOPMENT BANK OF INDIA WHEREAS.. (Name of Vendor) (hereinafter called the the Vendor ) has undertaken, in pursuance of Request for Proposal (RFP) No. 400/2013/863/BYO/ISD dated April 30, 2012 to supply Laptops and TFT Monitors (description of Products and Services) (herein after called the the RFP ) to you. AND WHEREAS, it has been stipulated by you in the said RFP that the Vendor shall furnish you with a Bank Guarantee from a commercial Bank for the sum specified therein, as security for compliance with the Vendor s performance obligations in accordance with the RFP. AND WHEREAS we ----------------Bank having its registered office at ----- and inter alia a branch office situate at ------- have agreed to give a performance guarantee in lieu of EMD of Rs. --------- (Rs. ------------------ only ) on behalf of the Vendor. We -------------------Bank further undertake not to revoke and make ineffective the guarantee during it s currency except with the previous consent of the buyer in writing. We ------ Bank do hereby unconditionally and irrevocably undertake to pay to SIDBI without any demur or protest, merely on demand from SIDBI, an amount not exceeding Rs. ---------- (--------- only).by reason of any breach of the terms of the RFP dated ---- by vendor. We hereby agree that the decision of the SIDBI regarding breach of the terms of the RFP shall be final, conclusive and binding WE do hereby guarantee and undertake to pay forthwith on demand to SIDBI a sum not exceeding ` /-. (Rupees.. only) (amount of the Guarantee in words and figures) and we undertake to pay you upon your first written demand declaring the Vendor to be in default under the RFP and without cavil or argument, any sum or sums within the limit of ` /-. (Rupees.. only) (Amount of guarantee) as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein. Our obligation to make payment under this Guarantee shall be a primary, independent and absolute obligation and we shall not be entitled to delay or withhold payment for any reason. Our obligations hereunder shall not be affected by any act, omission, matter or thing which but for this provision might operate to release or otherwise exonerate us from our obligations hereunder in whole or in part, including and whether or not known to us or you: (i) any time or waiver granted to the vendor; (ii) the taking, variation, compromise, renewal or release of or refusal or neglect to perfect or enforce any rights, remedies or securities against the vendor; Page 17 / 18

Renewal of Oracle ATS - (iv) any Variation of or amendment to the RFP or any other document or security so that references to the Contract in this Guarantee shall include each such Variation and amendment; (v) any unenforceability, invalidity or frustration of any obligation of the VENDOR or any other person under the RFP or any other document or security waiver by you of any of the terms provisions conditions obligations UNDER RFP or any failure to make demand upon or take action against the VENDOR; (vi) any other fact, circumstance, provision of statute or rule of law which might, were our liability to be secondary rather than primary, entitle us to be released in whole or in part from our undertaking; and; (vii) any change in constitution of the vendor; (vii) any petition for the winding up of the VENDOR has been admitted and a liquidator or provisional liquidator has been appointed or an order of bankruptcy or an order for the winding up or dissolution of the vendor has been made by a Court of competent jurisdiction; The written demand referred to in paragraph above shall be deemed to be sufficiently served on us if you deliver to us at the address as set out in paragraph 3. This guarantee is valid until the.. day of. And a claim in writing is required to be presented to us within three months from i.e. on or before ----all your rights will be forfeited and we shall be relieved of and discharged from all our liabilities mentioned hereinabove. Signature and Seal of Guarantors (Vendor s Bank).. Date. Address ********* Page 18 / 18