Request for Proposal. For Internet Leased Line for. Web Portal Connectivity. Tel: , Fax:

Transcription

1 Request for Proposal For Internet Leased Line for Web Portal Connectivity Board of Apprenticeship Training (Southern Region) 4 th Cross Road, CIT Campus, Taramani, Chennai-113 Tel: , Fax: director@boat-srp.com BOAT (SR) Page 1

2 BOARD OF APPRENTICESHIP TRAINING (SOUTHERN REGION) INVITATION OF TENDERS For supply of 8 Mbps Internet Leased Line The Tender documents can be downloaded from our website The Tenders without Earnest Money will be rejected. Tender Reference : BOAT /Web Portal/LL/2011 Date of Commencement of Tender document : Date of Pre Bid Meeting : Last date and Time for Receipt of tenders : before 05:00 p.m. Time and date of opening of tenders : at 11:30 a.m. Place of opening of Tenders : Conference Room, BOAT (SR) BOAT (SR) Page 2

3 Table of Contents I. SPECIFICATION OF 8 MBPS INTERNET CONNECTIVITY LEASED LINE... 4 II. QUALIFYING CONDITIONS FOR ELIGIBLE BIDDER: III. DELIVERY PERIOD & INSTALLATION:... 7 IV. WARRANTY PERIODS:... 7 V. SERVICE LEVEL AGREEMENT TO BE SIGNED BY VENDOR... 7 VI. SYSTEM OF TENDERING... 8 VII. BIDDING PROCESS VIII. TERMS AND CONDITIONS ANNEXURES A. TECHNICAL BID FORMAT B. FORMAT FOR TECHNICAL CAPABILITY C. PERFORMANCE BANK GUARANTEE PERFORMA BOAT (SR) Page 3

4 I. SPECIFICATION OF 8 MBPS INTERNET CONNECTIVITY LEASED LINE Board of Apprenticeship Training (Southern Region) [BOAT (SR)] has launched a Web Portal which automates all its operations and will be accessible to all its stakeholders round the clock. In order for BOAT (SR) personnel to access the Web portal, which is hosted by Sify on its server in Mumbai, BOAT (SR) requires an 8 Mbps Leased Line. This Request for Proposal gives detailed specifications to vendors on BOAT (SR) s requirement. The vendors would be responsible for the following: 1) To provide 8 Mbps Internet connectivity (Leased Line) at BOAT (SR), Chennai. 2) Liaisoning with BSNL for obtaining point to-point connectivity between ISP node and BOAT (SR). (If required) 3) Installation, commissioning, configuring of the link and hardware (Modems, Routers etc). 4) Maintenance support service (24 X 7 X 365) for Bandwidth and equipment. 5) MRTG graph for bandwidth monitoring at Router in BOAT (SR). The following need to be provided while replying for this RFP A) Band Width charges/or Annual Port Charges 8 Mbps of Internet Bandwidth (8 Mbps Internet Connectivity Leased Line (1:1 uncompressed and unshared) on MPLS network up to BOAT (SR), Chennai dedicated on Optical fiber link. B) Local Loop charges a) One time installation & Configuration charges b) Annual rentals (Recurring charges) c) Any other charges (To be specified) d) WPC and other clearance charges C) Hardware charges BOAT (SR) Page 4

5 BOAT (SR) will not purchase any hardware and the vendor will have to provide all the required hardware. II. QUALIFYING CONDITIONS FOR ELIGIBLE BIDDER: - 1. Liaisioning (if required) with other firm(s) for obtaining point to point connectivity between ISP node and BOAT (SR) shall be the responsibility of quoting firm. 2. The vendor should have a valid Category A ISP license from Govt. of India (Attach a copy of license). 3. The vendor must have DOT license to set up and operate International gateways. ISP must have distributed minimum 100 Mbps of International Internet bandwidth to its clients (Attach certificate). 4. The list of existing enterprise customers of Internet Bandwidth (8 Mbps or more) should be provided along with feedback. 5. The quotation should clearly indicate the different components of the total charges-recurring (annual) and non-recurring (one time) for bandwidth and equipment supplied along with mode of payment i.e. whether quarterly / halfyearly / annual or one time (if any). 6. Compliance of terms with any deviation should be clearly indicated in remarks in separate deviation sheet 7. The vendor should have a fully functional Customer Service Centre in this region, which is operational 24 hours. (Attach Certificate) 8. The bidder should ensure that the local loop provisioning does not violate regulations as laid by Government of India/TRAI in respect of such links/networks. Bidder will be responsible for making all the payments towards the local loop charges /rentals / WPC charges etc. 9. Vendor should submit the quotation in two bid system i.e. Technical bid and Commercial bid. Commercial bid of those Vendors will be considered who will qualify technically. BOAT (SR) Page 5

6 10. Vendors not complying with above conditions or not providing complete information as described shall not be considered. 11. The client reserves the right to carry out the capability assessment of the bidder and the client s decision shall be final in this regard. 12. The firm must mention clearly the requirement of Hardware and Software (server, operating system etc.) from BOAT (SR) to make this Internet connectivity operational. 13. The Mode of payment of Bandwidth charges will be subject to the following conditions on various tasks as under: a. Bandwidth charges will be paid quarterly after service is rendered. b. For this the vendor will raise the bills at-least one month in advance before the start of the next quarter. c. The vendor will be responsible for making payments related to WPC and other clearance charges The vendor must be a system integrator having a direct purchase and support agreement with the Equipment Manufacturer and should have tested and supplied similar type of equipments/system to reputed organizations (proof to be attached with technical bid) including Government Sector. The equipments offered for supply must be of the most recent series models incorporating the latest improvements in design. The models should have been released on or after 2010 and be in satisfactory operation for 6 months as on the date of tender opening. 15. The vendor should have consistent proven record for the last 3 years in the field of networking and wireless networking. 16. The vendor should have a 24 x 7 assistance center in India and must have service centers of their own within kms radius and qualified engineers to handle the project. The details of service centers and information on service support facilities required after the warranty period may also be given in the tender. 17. Copies of original documents defining the constitution or legal status, place of registration and vendor place of business of the company or firm or partnership etc. should be furnished. BOAT (SR) Page 6

7 18. The vendor should furnish a brief write up, backed with adequate data, explaining their available capacity and experience (both technical and commercial) for supply of the required systems and equipment within the specified time and completion after meeting all their current commitments. III. DELIVERY PERIOD & INSTALLATION: The delivery period (i.e. actual Installation and Testing) of the said tasks/services should be adhered to as will be mentioned in the Award of Contract. Bidder should quote the minimum and maximum period he will take to install/operate the link at BOAT (SR). The supply shall actually be deemed to have been completed on the actual date of installation. IV. WARRANTY PERIODS: 1) The Vendor will be responsible for the comprehensive maintenance during the warranty period of one year after the acceptance of installation & testing of hardware for which BOAT (SR) will not make extra payment. 2) The vendor will do preventive maintenance once a quarter for upkeep of the Systems running. The schedule will have to be adhered to strictly by him. 3) The response time for attending the faults will be four hours after they are reported to the Vendor. The Vendor will rectify the faults within 24 hours failing which; the vendor will arrange temporary replacements. The services shall be provided 24 hours & 7 days in a week. V. SERVICE LEVEL AGREEMENT TO BE SIGNED BY VENDOR 1) 8 Mbps Internet bandwidth (Leased Line) should be available at all time. 2) Packet Losses: Less than 1 % at any given point of time to any part of globe. 3) Latency: Less than 350 ms from BOAT (SR) to ISP s tier 1 peering point. 4) Network Availability: More than 99.9 % per month. BOAT (SR) Page 7

8 5) Reports for performance, monitoring and usage to be submitted by the vendor on weekly or monthly basis or as per requirement of BOAT (SR). 6) The 8 Mbps leased line will be utilized for critical services like connectivity to BOAT (SR) Web Portal, Mail Servers etc. apart from normal Internet usage. To ensure uninterrupted critical services, the vendor will ensure redundant alternative leased circuit route (e.g. ring topology). VI. SYSTEM OF TENDERING 1. Two bid system (Technical & Commercial bids should be submitted in separate covers in the following manner): (i) Bid containing technical specifications and Earnest Money Deposit in a separate sealed cover. (ii) Bid containing financial offer. The envelopes should be marked as Technical Bid and Financial Bid with reference numbers and submitted in one cover. These bids will be opened in two stages on different dates. The bid containing technical specifications and Earnest Money deposit will be opened at Ist stage and if the same is found according to required specifications, the bid containing financial offer including EMD shall be opened in IInd stage 2. Tender must be sent in a properly sealed envelope with tender number and due date subscribed on the envelope addressed to the Director, BOAT (SR), Chennai. 3. The price should be quoted on prescribed price schedule. All corrections must be attested by the tenderer. 4. All the columns of the tender form shall be duly and properly filled in separately. The rates and units shall not be overwritten in the price schedule. The rates shall be quoted both in figures and words. The Tender should be signed by the authorized signatory of the firm. 5. The tenderer shall deposit earnest money not less than 2% of the quoted rates i/c taxes as specified in Notice inviting tenders along with Technical Bid in the form of Bank Draft in favour of Director, Board of Apprenticeship Training (Southern BOAT (SR) Page 8

9 Region), Chennai payable at any Scheduled/ Nationalised Bank at Chennai. The tenders without Earnest Money shall be rejected. 6. The successful tenderer shall furnish the Performance Security for an amount of 5% of total value of the contract in shape of Bank Guarantee in favour of Director, Board of Apprenticeship Training (Southern Region), Chennai of any Scheduled/ Nationalised Bank for the period of completion of performance obligations and warranty period. 8. The required delivery period must be mentioned against each item. After the order has been placed, the goods must be delivered within the stipulated period or by the delivery period extended by the Director. In case of late delivery of goods, beyond 15 days of actual date of installation and commission of leased line, the Director is entitled to recover as penalty from the tenderer a 0.5% of the total value of the goods for every week or part thereof and the maximum 10% of the total value of the goods for which the consignment is delayed beyond the due date. 9. The payment will be made after receipt of goods according to specifications, its installation and good working order. In case the goods are rejected these have to be removed by the supplier at his own cost. The rejected goods must be replaced by the supplier within 15 days of the dispatch of registered notice intimating that the goods have been rejected failing which the order may be cancelled and security forfeited. 10. No payment will be made in advance for any supplies under this tender. No claim for any duty, not stipulated in tender will be admitted at any stage. 11. The valid documentary proof of Sales Tax, VAT/Service Tax Registration No. & details of Income Tax registration (PAN) and I-T Clearance Certificate should be submitted along with tender. The taxes must be quoted clearly and separately. If the taxes are not quoted separately, it will be presumed that the rates quoted are inclusive of taxes. 13. In case of imported goods, the country of origin, maker s name and Brand must be mentioned along with the price. 14. In case of goods controlled by the Government, the tendered rates shall not be higher than the controlled rates. BOAT (SR) Page 9

10 15. Standard warranty of minimum One Year or more should be mentioned in the tender. A list of users where similar equipment has been supplied in the past should be furnished with the tender. 16. Director of BOAT (SR) reserves the right to accept or reject any tender without assigning any reason. 17. BOAT (SR) reserves the right to verify/seek confirmation of all original documentary evidence submitted by the vendors in support of the tenders, specifications for eligible criteria. In case any information furnished by vendor is found false/incorrect the tender will be rejected. The descriptive literature with full technical data and drawing/photos must be furnished along with the tender. 18. In case of dispute the decision of the Director shall be final. All above conditions will be enforced unless written orders of the Director are obtained relaxing any specific condition in any particular instance. 19. The tender shall remain valid for 90 days from the date of opening of tender. Fax or conditional tenders shall not be accepted. 20. Tender received beyond the fixed date and time shall not be accepted. 21. The tenderers are required to quote their lowest rates in the very first instance and there shall be no negotiation in purchases. 22. The cost of bidding and submission of tender documents is entirely the responsibility of bidders, regardless of the conduct or outcome of the tendering process. 23. Language of Bids: - The bid and supporting documents shall be submitted in English. 23. Any deviation with the TOR / TD document should be clearly stated with the reasons for it. SCHEDULE OF REQUIREMENTS Sr. Name of the Equipment Quantity Delivery Period Earnest No. Money (in Rs.) 1 8 Mbps Leased Line 3 weeks or period suitable to the bidder BOAT (SR) Page 10

11 VII. BIDDING PROCESS A two-stage bidding process will be followed. The bidders should submit their proposal in (Hard copy and Soft copy) in two parts viz. Technical Bid and Commercial Bid in separate sealed envelopes. The Technical Bid will contain the documents in support of the EMD (in separate sealed cover), general format, scope, and comprehensive details. The Commercial Bid will contain the commercial offer. The Technical Bid should not contain any commercial information at all, if found so the bid would be summarily rejected. The bidder can propose more than one solution by specifying various options in the Technical Bid. At first stage, only the Technical Bid will be opened and evaluated. Those bidders satisfying the technical requirements of the Leased Line as asked by BOAT (SR) and accepting the Terms and conditions of this document shall be short-listed and may be called for a presentation. Under the second stage the Commercial Bids of only the short listed bidders shall be opened. BOAT (SR) reserves the right to change the specifications for the final bid based on the technical presentation of the various bidders. BOAT (SR) directly or through the committee constituted for this purpose reserves the right to accept or reject any proposal without assigning any reason whatsoever. Continue BOAT (SR) Page 11

12 VIII. TERMS AND CONDITIONS 1. Rates: The charges quoted should include the entire infrastructure required to render the services without any hidden charges. All costs in the bid should be expressed in Indian Rupees without any dependence on exchange rate, duty or tax structure. No payment over and above the quoted charges will be made by BOAT (SR), except Service tax as applicable. 2. Indemnity: Bidder shall indemnify, protect and save BOAT (SR) against all claims, losses, costs, damages, expenses, legal suits and other proceedings, resulting from failure or mal-functioning of the equipment or facilities provided as above or resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all the hardware, software and network equipment etc. It shall be at BOAT (SR) s discretion to enforce a penalty to make up for the losses incurred due to any of the above reasons. 3. Payments: 3.1. Payments for cost will be made by BOAT (SR) quarterly in arrears i.e. after end of quarter on submission of invoice and performance reports In case of reduction in cost, benefit shall be given to BOAT (SR) Publicity: Any publicity by the vendor in which the name of BOAT (SR) is to be used should be done only with the explicit written permission of BOAT (SR) Performance Bank Guarantee: - The successful bidder shall furnish, for the due and faithful fulfillment of the contract by him, a security deposit equivalent to 5% of the annual value of the contract valid for Twelve (12) months, which would be extended subsequently with the renewal of the contract. Bank Guarantee Performa is given in this document. BOAT (SR) Page 12

13 4. The work would be initially awarded for one year, which would be extended on yearly basis for subsequent years if the performance of the bidder were found satisfactory. 5. Return of EMD to unsuccessful bidder after 30 days of the actual date of contract. 6. Force Majeure: - Notwithstanding the provisions of the tender, the Bidder shall not be liable for forfeiture of its performance security, liquidated damages or termination for default, if and to the extent that its failure to perform its obligations under the contract is the result of an event of Force Majeure. 7. For purposes of this Clause, "Force Majeure" means an event beyond the control of the Bidder and not involving the Bidder and not involving the Bidder's fault or negligence and not foreseeable. Such events may include, but are not restricted to, acts of the client, either in its sovereign or contractual capacity, wars or revolutions, fires, floods, earth quakes, epidemics, quarantine restrictions and freight embargoes. 8. If a Force Majeure situation arises, the Bidder shall promptly notify the client in writing of such conditions and the cause thereof. Unless otherwise directed by the BOAT (SR) in writing, the Bidder shall continue to perform its obligations under the contract as far as reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event, the client may terminate this contract by giving a written notice of minimum 30 days to the Bidder, if as a result of Force Majeure, the Bidder being unable to perform a material portion of the services for a period of more than 60 days. 9. In case of any damage / theft of BOAT (SR) resources (Hardware / Software / Network/Database) appropriate compensation shall lies on the bidder. 10. In case of urgent / mission critical applications / failure bidders shall provide corrective maintenance support on Holidays beyond working hours. 11. Governing Law and Disputes BOAT (SR) Page 13

14 All disputes, differences, claims and demands arising under or pursuant to or touching upon this contract shall be referred to the arbitration of Director, Board of Apprenticeship Training (Southern Region), 4 th Cross Road, CIT Campus, Taramani.Chennai-113. The award of the sole arbitrator shall be final and binding on both the parties under the provisions of the Arbitration and conciliation Act, 1996 or any statutory modification / re-enactment thereof for the time being in force. Such arbitration shall be held at Chennai. The vendor shall continue work under the Contract during the arbitration proceedings unless otherwise directed in writing by BOAT (SR) or unless the matter is such that the work cannot possibly be continued until the decision of the arbitrator or the umpire, as the case may be, is obtained. The venue of the Arbitration shall be in Chennai. Any disputes would be subject to jurisdiction of Chennai courts only. BOAT (SR) Page 14

15 ANNEXURES A. TECHNICAL BID FORMAT 1. Name of Firm 2. Year of establishment/registration 3. Address 4. Phone Number 5. ISO certification 6. PAN number 7. Fax Number Key Contact person(s) 10. Office Branches (number) with contact detail (s) 11. Details about EMD (refundable) of Rs. /- in the form of demand draft drawn in favour of Board of Apprenticeship Training, payable at Chennai. Demand Draft Number Name of Issuing Bank Draft Issuing Date 12. Details of annual turn over* during the last two financial years. Year Total turn over (in Rs. Crores) BOAT (SR) Page 15

16 13. Details about experience of having successfully completed at-least three projects on Leased Line Services: - (Should be supported by original certificate from a firm of Chartered Accountant). B. FORMAT FOR TECHNICAL CAPABILITY 1. Please state the number of technical staff on regular payroll with EPF number. 2. Please provide details pertaining to employees: skilled staff, representative profile (break-up qualification and experience wise, details of relevant experience likely to be deputed as Service Engineers for BOAT (SR). 3. Please give details of Key Technical and Administrative staff with their qualifications. 4. Number and details of similar assignments undertaken. 5. Value of projects undertaken 6. Internal processes (Certifications, Quality and Organizational processes). 7. List major awards/ achievements/accreditation s. 8. Professional Memberships. 9. Client certificates. 10. List of similar assignments undertaken by your organisation in the past three years. Give details of the assignment together with the client contact and address 11. List of the current projects/assignments in hand. Give the details of the projects, together with the value and scheduled duration. 13. Escalation matrix 14. Any other relevant Information BOAT (SR) Page 16

17 C. PERFORMANCE BANK GUARANTEE PERFORMA (To be submitted by Nationalized Bank based at Chennai) Whereas Board of Apprenticeship Training (Southern Region) having its office at 4 th Cross Road, CIT Campus, Taramani, Chennai-113 (hereinafter referred to as the Purchaser, which expression shall unless repugnant to the context or meaning thereof include its successors, administrators and assigns), has awarded a contract to M/s Successful, with its Registered Office at (hereinafter referred to as the Supplier which expression shall unless repugnant to the context or meaning thereof include its successors, administrators, executors and assigns) by issue of Purchaser s letter No. BOAT (SR) / ) dated and the same having been accepted by the Supplier by issue of Supplier s letter No dated resulting in a contract valued at Rs for implementation of 8 Mbps Leased Line for BOAT (SR) (hereinafter referred to as Contract ); And whereas the Supplier is bound by the said Contract to submit to the Purchaser a Bank guarantee for obtaining Mobilization Advance, an amount of Rs /- (Rupees only); Now we the undersigned, fully authorized to sign and to incur obligations for and on behalf of and in the name of (Name and address of the Bank) having its Head Office at (hereinafter referred to as the Bank, which expression shall unless repugnant to the context or meaning thereof include its successors, administrators, executors and assigns) do hereby guarantee and undertake to pay the Purchaser on demand any and all monies payable by the Supplier to the extent as aforesaid at any time up to 18 months from the date of signing of this guarantee, without any demur, reservation, contest, recourse or protest and / or without any reference to the Supplier. Any such demand made by the Purchaser on the Bank shall be conclusive and binding before any court, tribunal or any other authority. The Bank undertakes not to revoke this guarantee during its currency without previous consent of the Purchaser and further agrees that the guarantee herein contained shall continue to be enforceable till the Purchaser discharges this guarantee. The Purchaser shall have the fullest liberty without affecting in any way the liability of the Bank under this guarantee from time to time to extend the time for performance of the BOAT (SR) Page 17

18 contract by the Supplier. The Purchaser shall have the fullest liberty, without affecting this guarantee, to postpone from time to time the exercise the same at any time in any manner, and either to enforce or to fore bear to enforce any covenants, contained or implied, in the contract between the Purchaser and the Supplier or any other course of or remedy or security available to the Purchaser. The Bank shall not be released of its obligations under these presents by any exercise by the Purchaser of its liberty with reference to the matters aforesaid or any of them or by reason of any other acts of omission or commission on the part of the Purchaser or any other indulgence shown by the Purchaser or by any other matters or things whatsoever which under law would, but for this provision, have the effect of relieving the Bank. The Bank also agrees that the Purchaser at its option shall be entitled to enforce this Guarantee against the Bank as a principal debtor, in the first instant without proceeding, against the contract and notwithstanding any security or other guarantee that the Purchaser may have in relation to the Supplier s liabilities. Notwithstanding anything contained herein above our liability under this guarantee is restricted to Rs /- and it shall remain in force up to and including and shall be extended from time to time for such period as may be desired by the Purchaser. Dated this day of at For and on behalf of the (Bank). Signature of authorized Bank official Name: Designation Stamp/Seal of the Bank: Signed, sealed and delivered for and on behalf of the Bank by the above named in the presence of: BOAT (SR) Page 18

19 Witness 1. Witness 2. Signature Signature Name Name Address Address BOAT (SR) Page 19