Improve Customer Service Quality with a GPS Fleet Tracking System WHITEPAPER
Improve Customer Service Quality with a GPS Fleet Tracking System ABOUT TECHNO BRAIN Techno Brain is the leading IT Solutions, IT Training and BPO / ITES Services Company headquartered in Nairobi, Kenya with operations in Africa, USA, India, UK and UAE. Techno Brain is committed to deliver high quality, cost effective and off-the-shelf solutions to Governments, NGOs and Private organizations across the globe. Our competencies and experience span the entire spectrum of ICT Solutions, IT Training and BPO / ITES services Business & Technology Consulting Implementation Services System Integration Custom Software Development Product Development IT Infrastructure Services and Managed IT Services Business Process Outsourcing and IT Enabled Services IT Training, Education and Capacity Building
INTRODUCTION With current fast moving customer service needs, business owners of fleet companies are surprised to understand about GPS tracking systems / GPS based Fleet Management Systems values which extends just beyond GPS tracking. Implementing basic GPS tracking system can improve customer service. In addition, a comprehensive GPS fleet tracking system can show improved response time, better accounting/ billing, and visibility, all of which provide better customer service and experience. SYSTEM CONCEPTUAL OVERVIEW The GPS tracking unit that go into the vehicle / motor cycle or generator will be assigned with a GSM SIM for communication over the GSM network using GPRS packet data. These units are pre-configured to send out all events to the designated Server and will continuously communicate its status via available GPRS network to the application at Central / Regional control rooms. GSM NETWORK OPERATOR GPS SATELLITE CENTRAL COTROL ROOM GPS TRACKING UNIT COMMUNICATION NETWORK PRIVATE APN REGIONAL OFFICES The tracking unit using its GPS module will also communicate with the Global Position System Satellites to get the location's geographical coordinates. The GSM/GPRS module of the tracking unit will communicate its position to the system servers via GPRS protocol on the GSM network. At the system servers these data will be logged into the GIS system and displayed in real time basis on the digital map using graphical-user that it displayed on the visualization tools in the central control room. The advanced feature of the application and the Google Maps gives the ability to set geo-fence on any chosen roads. This will allow to instruct vehicle drivers to go in particular routes from point to point to automatically verify that the truck driver followed the permitted route, the real time position of the truck will appear on the digital maps as a direction arrow in the exact location of the road, if the driver goes out of that route an alert will be generated, the directional arrow will change its color and the system will keep showing in a real time basis the exact location on the digital maps.
Improve Customer Service Quality with a GPS Fleet Tracking System Functional Benefits Real time GPS based tracking system monitors all vehicle activities and provides updates using GPS / GPRS on Google Maps Time, Distance and Speed monitoring on real time basis, the system also provides with accurate time stamp at any given point of time with distance travelled with speed parameter for every minute. With Ignition control connected to vehicle, allows in capturing all the ignition states to identify the start / stops / idling. Virtual Fencing uses Google Maps in creating geo fencing of designated areas / routes. This allows alerts by Email / SMS for all event occurrences within these geo fenced regions / routes. Vehicle Driver Management and license status data for driver can be managed. Real time fuel management with in-built sensor or an external fuel probe into vehicle can be very effective while managing large fleet. This can result in controlling revenue leakage to a large extent. Ways you can expect to improve customer service quality Resource Utilization can maximize the productivity of a vehicle used by the scheduler resource allocation and matching processes. This can fully consider the type of resources with the time and place of availability. When service requests are recognized and accepted into the system, this can match them with the available resources for fulfilling the customer request.
MIS Reports The reporting will enable the users to produce detailed trip reports showing the data fields of the fleet. Variety of reports include violations of policy (type, location and time), stop points and durations, start and end points, street name, speeds etc. Reports can be used for more than one function such as historical investigation of vehicle/driver, driver history, fuel consumption and level, active on-move status. Improved Invoicing Accuracy The vehicle tracking system maintains all records and activities of each vehicle thus allowing accurate billing. You will be knowing exact time your fleet has visited a location, with a start/ Stop Report and a Day end Summary Report. This takes control over the manual recordings and enabling your drivers with digital logs and relieving from manual recording.
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