Corporate Overview Creating Business Advantage
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1 Corporate Overview Creating Business Advantage 14 April 2013
2 Agenda The power of the group Our achievements Quick facts African regulatory environment Portfolio of offerings Creating value in Africa African strategy
3 The power of the Group Wholly-owned subsidiary of the NTT Group Ranked the 29 th in Global Fortune 500 The largest telecommunications company in Asia The second largest in the world (in revenue) 100% 100% 100% 54.2% 66.6% Regional communications business Long distance and international comms business Managed ICT infrastructure Application integration business Mobile communication business 3
4 Dimension Data Americas Employees: 1,323 Offices: 17 in 5 countries Certifications: 1,150 ISO 27001: 1 site (Global Service Centre) Europe Employees: 2,217 Offices: 32 in 10 countries Certifications: 2,777 ISO 9001: 2 sites ISO 14001: 4 sites ISO 27001: 1 site Middle East and Africa Employees: Offices: 44 in 14 countries (additional 8 countries with Plessey presence) Certifications: 3,348 ISO 9001: 2 sites ISO 14001: 2 sites Asia Employees: 2,045 Offices: 38 in 13 countries Certifications: 3,062 ISO 9001: 2 sites ISO : 1 site ISO 27001: 3 sites Australia Employees: 2,058 Offices: 18 in 5 states/territories Certifications: 1,930 ISO 9001: 2 sites ISO 14001: 3 sites ISO 27001: 3 sites 2011 global revenues of US$5.8 billion Client-centric, services focused business 78% of Global Fortune 100 and 59% of Global Fortune 500 are Dimension Data clients Extensive experience in emerging markets Over clients across all industry sectors, including financial services, telecommunications, healthcare, manufacturing, government and education 14,000+ employees with operations in 51 countries across 5 regions 4
5 Our achievements» Founded» 1st security business: Trusted Security Networks» IP VPN Services» 1st 45Mbps T3 International link to US» MPLS VPN launch» Launch SA s first Unified Messaging Solution» Cisco Powered Network Certification: Managed Security Services - first outside US» 200+ Mbps international bandwidth» Launched VoIS» Launch Broadband services » Awarded i-ecs and i-ecns license» Partners with Symantec for hosted services» IS international established 5
6 Quick facts about IS International PoPs: New York, London, Germany, Hong Kong, Singapore Nigeria Employees: 70 One of the largest VSAT MPLS network in AFRICA terminals Ghana Employees: 34 South Africa Employees: 1,150 Kenya Employees: 53 Mozambique Employees: sqm of Data Centre space 24 x 7 x 365 NOC in Johannesburg Global MPLS via multiple international NNIs Significant investment in core undersea cable systems: West Coast: SAT 3, MAIN ONE & WACS East Coast: SEACOM, EASSy, TEAMS & SAFE ISO accreditation and ITIL compliance Largest provider of alternate last mile services in South Africa 6
7 An expanding footprint update trigger function TUNISIA IRAQ ALGERIA LIBYA EGYPT SAUDI ARABIA U.A.E QATAR CAPE VERDE GUINEA BISSAU THE GAMBIA SIERRA LEONE MAURITANIA SENEGAL LIBERIA GUINEA COTE D`IVOIRE TOGO MALI BURKINA FASO *GHANA SAO TOME AND PRINCIPE NIGER *NIGERIA BENIN CAMEROON GABON CHAD CENTRAL AFRICAN REPUBLIC DEMOCRATIC REPUBLIC OF THE CONGO SUDAN *UGANDA *KENYA *TANZANIA ETHIOPIA OMAN YEMEN RWANDA BURUNDI SEYCHELLES IS MPLS PoPs Data Centres Internet Access VSAT Partner Networks Dimension Data *ANGOLA *NAMIBIA *ZAMBIA *BOTSWANA *SOUTH AFRICA *ZIMBABWE SWAZILAND LESOTHO *MALAWI *MAURITIUS 7
8 African regulatory environment Tunisia Highest access penetration due to high per capita income Highly developed backbone infrastructure Nigeria Liberal licensing schemes Positive connectivity regulation ALGERIA LIBYA *TUNISIA EGYPT Ethiopia Lack of liberalisation Low service penetration High ICT prices Ghana CAPE VERDE Cost-based interconnect Drop in Tariffs Growth in mobile access GUINEA BISSAU Benin Fixed line & mobile: monopoly Liberal Limited coverage THE GAMBIA SENEGAL MAURITANIA GUINEA COTE D`IVOIRE MALI BURKINA FASO *GHANA SIERRA LEONE LIBERIA TOGO *BENIN SAO TOME Zambia AND PRINCIPE Gradually opening market Low penetration High rates Botswana Liberal & competitive Low internet penetration Broadband is almost absent NIGER *NIGERIA CAMEROON GABON CHAD CENTRAL AFRICAN REPUBLIC ANGOLA DEMOCRATIC REPUBLIC OF THE CONGO *ZAMBIA SUDAN *UGANDA *TANZANIA *ETHIOPIA *KENYA Uganda Encourage competition Backbone: microwave Kenya RWANDA Improvement needed in ICT BURUNDI Restrictive to competition Progressive in telecommunications SEYCHELLES Tanzania MALAWI Highest tariffs in Africa Due to taxation & imports Namibia Liberal & fairer competition Regulation of interconnection Boost in sector performance *NAMIBIA *BOTSWANA ZIMBABWE MAURITIUS Source: Research Africa ICT Report 2010/11 South Africa Good growth in ICT. Regulatory still to address high prices & Broadband penetration *SOUTH AFRICA LESOTHO SWAZILAND Mozambique Growth in VAS Poor QoS, limited coverage & competition High interconnect rates Low internet penetration 8
9 Last Mile Connectivity Managed Data Networks Billing Building business foundations Fixed Usage Based Application Aware Network InfoConnect VPN Broadband Africa Enterprise Internet Access Wi-Fi Fibre Managed Agency VSAT Wireless 9
10 Our African strategy New market integration R&D engagement NTT proprietary wireless equipment Implementation of NNI Enhance investments Footprint expansion via partnerships and investments Wholesale via global sales force Undersea cable investments Self-provisioning PoP only geographies Supplier management teams MADE IN AFRICA Competitive pricing Contractual flexibility Sales and Administration New territory expansions New cable systems Strong in-country wholesale agreements 10
11 Creating value in Africa Africa Challenges Inconsistency in service delivery IS Value Service consistency Pricing parity Corporate risk: multiple exposure to multiple vendors Market regulation and intelligence Single pricing structure Single interface Expert experience in diverse markets Values Capabilities 1 Integrated 2 Competitive 3 Highly reliable 4 Solution rich 1 Technology 2 Partnership 3 Global experience 11
12 Our Global clients 12
13
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