Project Team Staffing The Heritage team is a dynamic group of professionals, experienced and well trained in their areas of expertise. Our team uses an approach that provides an environment in which everyone works to please the customer. Employees are given the tools, a hassle free setting and the authority to do what is right. This approach facilitates continual process improvement for the benefit of all. Each person is empowered to produce quality and satisfy our customers. To achieve these levels of quality and leadership, we must facilitate communications at every level of our team. At Heritage we are focused on the products and services that allow our customers and employees succeed. This is due to the methods of training, empowerment and the way we compare ourselves to the industry. The people that will be assigned to this project are committed to this philosophy. Our industry recognition demonstrates their dedication to both the customer and the company a true testament to achievement of our company s mission statement Our company is comprised of several divisions which allows us to offer a broad but focused range of services to the technical community we service. Below is a representation of our organization:
The project organization has a significant impact on any project. Heritage Technology Solutions is proud of our people. We propose the following Management and technical team for this project. We are proud to present our current executive management team and the proposed Account team below: Executive/Management bios Ray Gold General Manager, President 32 years of experience in IT industry experience, handling service delivery, sales & marketing management, general operations, accounting and human resources. Skills include project management, consulting and customer service coordination. Bachelor s Electrical Engineering, Purdue University 1990 Licensed Illinois Alarm Contractor Certified Novell Network Engineer CNE Project+ Professional Steve Zachocki Sales Manager, Vice President Began his career working in bank operations in 1983 as Assistant Accounting Manager and then Assistant Operations Manager. Has 25 years of experience in IT and Security Industry. Skill sets include sales engineering, product research, system design, project management and policy development. Associates of Applied Science Business Management, South Suburban College 1991 ABA-Elements of Compliance Certified Cisco Select SMB Specialist Symantec Sales Expert (SSE) CSSP- Certified Sonicwall Security Professional Microsoft Sales Specialist Project+ Professional Page 1
Pete Busam Strategic Consultant With over 30 years of successfully operating solution providers, Pete has been recognized by CRN Magazine, Philadelphia Business Journal, Inc. Magazine and most recently the MSP Mentor 250 Executives list. He was a member of the HP, Microsoft Council and many other industry advisory councils. He currently serves as a member of the Burlington County College Foundation Board of Trustees, Peirce College IT Academic Advisory Board, The Southern New Jersey Business Council, and the Technology Committee of the Southern New Jersey, NJ Economic Development Council, and the Burlington County Institute of Technology Jobs-to-Work Advisory Group. Skill sets include: Strategic planning, process development, operation management, design and engineering Technical Staff bios Chuck Cole - Service Manager/Senior Network Engineer Chuck excels in Cisco routers and switches also SonicWALL firewalls. He has great knowledge of Microsoft suite including Exchange 2003/2007/2010/2013, Server 2003/2008/2012, Active Directory, SharePoint, Windows 7/8, Office 2010, Visio and Hyper V. He also has great knowledge in VMware, Symantec Backup Exec, Endpoint and Ghost. Chuck also works with BDR s, TCP/IP, SANS, VPN, Mobility- PDA s, Barracuda Spam Filter, Desktop Central, VoIP, MSP (Labtech), DVR s, IP cameras, Cat 5 and 6 cabling and HP printers, desktops, servers. A+, CCNA, CCNP, CCND, SonicWALL CSSA Dan Uelman Network Engineer - Level II Dan excels in Microsoft Exchange 2003/2007/2010/2013 Server 2003/2008/2012, Active Directory, SharePoint, SQL 2008/2012/2014, Windows 7/8, Office 2010, Visio, Hyper V and Office 365. Dan also excels in SonicWALL firewalls. He also has great knowledge of VMware, Symantec Backup Exec, Endpoint and Ghost. Dan also works with BDR s, TCP/IP, SANS, VPN, Mobility- PDA s, Barracuda Spam Filter, PSA (Tiger Paw), Desktop Central, VoIP, MSP (Labtech), CCTV, DVR s, IP cameras, Cat 5 and 6 cabling and HP printers, desktops, servers. A+ and SonicWALL CSSA Page 2
Rob Chapin Network Engineer Level II Rob has experience with Exchange 2003/2007/2010/2013, Server 2003/2008/2012 including Active Directory, File and Print Server, Group Policy, and basic skills in IIS 6 and 7. Has managed Windows XP/7/8, and Windows embedded OS s used in thin client terminals. Rob also has experience with Office 2003/2007/2010/2013, Microsoft Hyper V and VMWare ESX virtualization, SonicWALL, Ruckus, and Ubiquity wireless solutions. Has worked with Symantec Backup Exec and End Point Protection, TCP/IP, VPN, VoIP, and BDR devices. Has experience with the Nessus vulnerability scanner and maintaining compliance with regulatory bodies such as the FDIC, HIPAA, and NCUA. SonicWALL CSSA Mark Stlaske Network Engineer Level I Mark excels in Desktop central and MSP (Labtech/Kaseya) he has great experience with Microsoft Exchange 2003, 2007, Microsoft Server 2003, 2008, Microsoft Active Directory, M.S. SQL, M.S. Windows 7, M.S. Office 2010. Mark also excels in SonicWALL firewalls. He has great knowledge of Symantec Backup Exec, Endpoint and Ghost. Mark also works with TCP/IP, VPN, PSA (Tiger Paw/Connectwise), VoIP, and desktops, server and laptop repair. A+ and SonicWALL CSSA Eric Farmer Network Engineer Level I Eric excels in Server, desktop and laptop repairs, he also has great knowledge in Microsoft Exchange 2003,2007, Microsoft Server 2003,2008, Microsoft Active Directory, M.S. SharePoint, M.S. Windows 7, M.S. Office 2010, M.S. Visio, M.S. Hyper V, Cisco Routers and switches, Symantec Backup Exec, Endpoint and Ghost. Eric also works with TCP/IP, SANS, VPN, Mobility- PDA s, HP Printers, VoIP, CCTV, DVR s, IP cameras, PBX/Key Systems and Cat 5 and 6 cabling. A+ and Cisco Select Page 3
Steve Thomas Network Engineer Level II Network OS and Support 2011/2008/2003/2000/SBS (Active Directory), Exchange, Hyper-V Network Connectivity TCP/IP, NIC Drivers, Clients, Proxy Configuration, VPN, Wireless Desktop Operating Systems Win7&8/Vista/Windows XP/2000/NT/9x Desktop Applications Outlook/Notes, MS Office, ACT!, QuickBooks Remote Support RDP, VNC, and Citrix based, GoToMeeting, etc. Diagnostics Compaq and Dell as well as many other manufacturer and third parties Virus/Spyware- Symantec, Malware Bytes Backup Exec, VERITAS, Arcserve Backup Systems Servers Compaq, Dell, IBM Desktops Compaq, Dell, IBM Gateway, Clones Laptops Compaq, Dell, HP, IBM, Toshiba, Others PDA/Handhelds Blackberry & Palm devices Printers HP LaserJet s Network NICs, Switches, Routers, MAUs, Ethernet/Token Ring, Cabling, DSL, ISDN, Modems, MUXs Microsoft Windows 2000 Server, A+ Bill Tidal Network Engineer Level III 20 years of Windows platform engineer with network support and consulting experience. Server installation, upgrade, and support for Windows servers, including Server, SBS, Exchange, SQL, IIS, terminal server, various backup solutions, antivirus, etc. -Sales support Internet integration, including Web site management, SharePoint, DNS, email, routing and firewall Master of Science in Computer Science, Information Systems DePaul University, Chicago, IL June 1994 Bachelor of Arts, in History (minor in Communications) North Park University, Chicago, IL May 1986 Microsoft Certified Systems Engineer (MCSE), NT & 2000, since 1999 Microsoft Certified Small Business Specialist, since 2006 Certified Netware Engineer (CNE), Netware 3/4/5, since 1994 Cisco Certified Network Associate (CCNA), since 2000 Citrix Certified Administrator (CCA), since 2001 Page 4