Making SAP s User Experience Strategy Reality Nis Boy Naeve, Andreas Hauser SAP SE SESSION CODE: UX204
Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 3
LEARNING POINTS Overview and update of SAP UX strategy Potential options and decision criteria Approaches and successful customer examples
RETURN ON INVESTMENT See slide 10:
BEST PRACTICES See slides 28, 39, 41:
KEY LEARNINGS There is a shift from features to experience All application & UI technologies converge to SAP Fiori UX Create your own UX strategy SAP supports your UX transition
The Shift from Features to Experience Online Shopping Front Door Delivery 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 8
Design Innovation People (desirability) Business (viability) Technology (feasibility) 2014 SAP SE or an SAP affiliate company. All rights reserved. 9
Great User Experience UX impacts Business Value Gain productivity Save training costs Decrease user errors Reduce Change Requests http://experience.sap.com/designservices/ 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 10
Unified UX Direction for all SAP Software All applications & UI technologies to converge to the SAP Fiori UX SAP Fiori User Experience Applications Analytics SAP HANA Platform 2015 SAP SE. All rights reserved. This is the current state of planning and may be changed by SAP at any time. 11
What is SAP Fiori User Experience? SAP Fiori Concept / / Role-based Responsive Simple Coherent Delightful SAP Fiori Design https://experience.sap.com/fiori-guidelines/ SAP UI Technologies User Interface Business Logic Other Technologies* *: SAP s prefered way to build SAP Fiori apps is using SAPUI5 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 12
Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 13
Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 14
SAP AR Warehouse Picking using Google Glasses 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 15
SAP Scouting 2015 SAP SE or an SAP affiliate company. All rights reserved. This is the current state of planning and may be changed by SAP at any time. Public 16
Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 17
SAP Fiori UX for Cloud Successfactors lab preview This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 18
SAP Fiori App Portfolio (SAP Business Suite) Manager Principal Fiori Apps My Spend Approve Requests Approve Leave Requests Approve Timesheets Approve Travel Requests Approve Travel Expenses Approve Shopping Carts Approve Purchase Orders Approve Requisitions Approve Purchase Sales Contracts Rep Check Price and Availability Track Sales Orders Track Shipments Track Invoices Create Sales Orders Employee Change Sales Orders My Leave Requests My Timesheet My Travel Requests My Shopping Cart Track Shopping Cart My Paystub My Benefits Purchasing Agent Track Purchase Orders Order from Requisitions 25 Line of Business Apps 450+ Finance Human Resources R&D, Engineering Sales & Marketing Supply Chain Asset Management Procurement Manufacturing Cross LoB Industries 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 19 IT Continuously releasing further Fiori Apps for LoB SAP Fiori Apps Reference Library www.sap.com/fiori-apps-library SAP Fiori Demo Cloud Edition https://demofioritrial.dispatcher.hana.ondemand.com
New Offerings on SAP HANA Cloud Platform Geared to realize cloud-based SAP Fiori application scenarios EXPERIENCE SAP FIORI APPS SAP Fiori, demo cloud edition Get free access to running SAP Fiori demo apps and information https://demo-fioritrial.dispatcher.hana.ondemand.com/ SAP Fiori, trial cloud edition (planned) Connect SAP Fiori demo apps to your own backend system Adapt SAP Fiori demo apps to your needs SAP Fiori, cloud edition Use SAP Fiori apps productively from the cloud (planned) This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 20
S/4HANA Key enabler to run digital transformation for key enterprises SAP FIORI AS THE USER EXPERIENCE PARADIGM CROSS-APPLICATION USER EXPERIENCE WEB-BASED, ALL DEVICES ROLE-BASED DECISIVE SAP FIORI SAP HANA AS THE UNDERLYING PLATFORM OLAP & OLTP MERGE IN-MEMORY COMPRESSION INCREASE IN SPEED SAP HANA REAL-TIME & SIMPLIFIED SIMPLIFICATION OF APPLICATIONS AND UNDERLYING DATA MODEL NO AGGREGATES & NO INDICES HIGHER FLEXIBILITY & THROUGHPUT DATA FOOTPRINT REDUCTION This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 21
RENEW: Desktop scenarios Simplify UIs for key roles User Entry Point Applications & Content WebDynpro ABAP / Floorplan Manager Side Panels for SAP GUI SAP NetWeaver Business Client, SAP Enterprise Portal, SAP Fiori launchpad* SAPUI5 *: This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 22
Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 23
ENABLE: Adapt/Develop SAP Fiori Apps SAP Web IDE for SAP Fiori / SAPUI5 SAP Delivered Fiori App Customer Extended App New Field Hide Area Add Function 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 24
ENABLE: Simplify SAP GUI Screens SAP Screen Personas* Do-it-Yourself to your specific needs SAP Screen Personas *: available for SAP GUI, planned for Web Dynpro ABAP/ Floorplan Manager 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 25
ENABLE: Apply your Brand UI theme designer 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 26
Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 27
What to implement? Your User & Business Needs SAP Portfolio SAP Fiori apps Web applications Mobile apps Analytics SAP GUI transactions SAP UI Tools SAP Web IDE SAP Screen Personas Applications Out of the box Adjusted DIY Access Point UI Clients SAP Fiori launchpad NWBC SAP GUI SAP Portal UI theme designer side panels SAP UI Technologies SAPUI5 Web Dynpro ABAP/FPM Dynpro This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 28
UI theme designer SAP s Key UI Tools & Technologies UI Clients UI Tools UI Technologies SAP GUI 3 SAP Screen Personas SAP Fiori launchpad SAP Enterprise Portal SAP NetWeaver Business Client Flexible UI Designer Web Dynpro 1 ABAP/FPM 2 SAP Web IDE SAPUI5 SAP Mobile Platform Services DYNPRO GATEWAY 2015 SAP SE or an SAP affiliate company. All rights reserved. 1 : Harmonized in run & design time with WebClient UIF, 2 Floorplan Manager, 3 : for HTML & Windows Public 29
Examples for UI Decision Paths This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 30
SAP UI Client Consolidation Mobile Clients SAP Portal Clients NW Business Client SAP Logon SAP Fiori launchpad User Interface Services Consumption Browsers Native Clients This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 31
Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 32
Observations from 300+ Customer Engagements IT organizations need design skills Several UX issues could be solved with existing SAP tools People (desirability) IT organizations need to better understand the needs of their end users End users perceive custom built screens as SAP standard screens Business (viability) ss (viability ) Technol Technology (feasibility) ogy (feasibility) 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 33
Showcase: Receiving Process Simplification at Vilore 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 34
Showcase: SAP HANA Health at NCT Heidelberg 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 36
UX Maturity SAP User Experience Design Services Offering INNOVATE EMPOWER Want to explore the business value Discover of HANA & Design and design & develop an attractive solution Business Innovation Want to learn more about Design Thinking and development and Design and enable your organization? enablement Develop custom solution REALIZE ADVISE Want to implement SAP Fiori and SAP Screen Personas and Personas or optimize the User Experience of your existing SAP software? UX Adoption Kit for Fiori Want to understand the SAP UX Strategy and translate it into your business reality? UX advisory for business valueand technology Optimize existing solution Time powered by DESIGN THINKING 2015 SAP 2015 SE or SAP an SAP SE or affiliate an SAP company. affiliate All company. rights reserved. All rights reserved. Public 38
People + Process + Space = Innovation Culture
SAP s customers are enthusiastic about SAP UX Shell Doug Webster Video Unilever Willem Eelman Video Colgate-Palmolive Tom Greene Video 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 40
What can you do? Potential steps: 1. Understand your requirements (of your users, your business, ) What How Where are the needs of your users / organization? will your users / organization need it? will your users / organization need it? 2. Set your initial focus point 3. Work on a prototype 4. Test it / get it tested 5. Roll out 6. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 41
Key Points To Take Home 1. There is a shift from features to experience 2. All application & UI technologies converge to SAP Fiori UX 3. Create your own UX strategy 4. SAP supports your UX transition 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 42
STAY INFORMED Follow us: Nis Boy Naeve @NisBoyNaeve Andreas Hauser @HauserAndreas Follow the ASUGNews team: Tom Wailgum: @twailgum Chris Kanaracus: @chriskanaracus Craig Powers: @Powers_ASUG
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