QTEL MOBILE EMAIL CORPORATE EDITION Overview With Qtel Mobile Email Corporate Edition, you ve got a secure, easy mobile email solution you can deploy across your entire organization, keeping your employees in touch with their important data, wherever they are, whenever business happens. Qtel Mobile Email Corporate Edition is a server-based software that is installed inside the corporate firewall and integrates with either Microsoft Exchange or IBM Lotus Domino to provide mobile workers with instant and secure access to corporate data - from their mobile phone. With Qtel Mobile Email, your employees will be enjoying mobile email and will be able to: Access one corporate (Microsoft Outlook or Lotus Domino) and up to four Internet (Qatar.Net, Gmail, Premium Yahoo!, Premium Hotmail, etc.) email accounts on one phone. Take advantage of messaging, calendar, contacts, and tasks applications that utilize the phone s native format - no need to learn new software. Download, upload, edit, and forward attachments from the phone. Use the Connection Schedule feature to set the days and hours when email gets delivered to the phone. Respond to meeting requests in your Inbox and have them appear as calendar entries complete with location and alarm reminder information. Search the corporate directory on the phone and then add the person to the contacts list or create a new email message. Save an email address from a message header into the contacts list or create a new email message from the contacts list. Your IT managers will be happy because Qtel Mobile Email offers state-of-the-art security features like end-to-end AES encryption across the entire communication path. And because Qtel Mobile requires no modifications to your firewall or network, your IT staff can install the Qtel Mobile Enterprise Server (QMES) in less than 30 minutes and have users set up and ready to go. Each QMES supports up to 1000 users, so you can grow Qtel Mobile Email to meet the needs of your business. With Qtel Mobile Email, you can offer your entire organization en easy-to-use and affordable mobile email solution on the devices they already have without compromising the secure environment your IT staff maintains. Features and benefits: With Qtel Mobile Email, you stay connected to your customers - wherever and whenever business happens. Because Qtel Mobile Email is available on the mobile devices your employees are already using for business, you can afford to mobilize email for the entire organization. With Qtel Mobile Email, your employees can: Page 1
Email Features & Benefits Get access to Microsoft Outlook or IBM Lotus Notes corporate email accounts and Internet email accounts such as Qatar.Net or Gmail on the same phone. Qtel Mobile Email supports one corporate and four Internet email accounts on the same phone. Receive email in real-time with ConstantSync technology - no cradles or cables required. Read, compose, reply to, forward, and delete email right from your phone. Use the Connection Schedule feature to set the days and hours when your email is delivered, so you can effectively balance work and life. Configure a custom mailbox signature and up to 10 Quick Text messages to expedite composing email messages on your device. Sort emails by date, subject, or sender to quickly and easily find the message you want to read. Download, edit, upload, and forward email attachments right from the phone. No need to wait till you re back at your desk to see the presentation your colleague sent you. Cancel attachment downloading to save phone memory. Forward attachments without downloading them to your phone first. Download and view many file types, including Microsoft Office documents on your device based on your phone. Calendar Features & Benefits Create, edit and delete appointments on your phone and have them automatically update on your PC and corporate server. Accept, Reject, or reply as Tentative to meeting requests on your phone and have them automatically appear on your calendar. Edit and delete recurring calendar appointments on your phone. Page 2
Contacts Features & Benefits Save email addresses from message headers directly into your Contacts list as new contacts no need to toggle back and forth between applications. Save search results from Directory Lookup as new contacts in your Contacts list so you can have important corporate contacts with you even when you re out of network coverage. Directory Lookup puts your entire corporate directory at your fingertips. Use the search results to make a call, send an email, or add the information to your Contacts list. Access and Security Features & Benefits Easy to set up your users just download the Qtel Mobile application overthe-air to their phones and they re launched and ready to go in minutes. Qtel Mobile Enterprise Server installs without firewall changes, maintaining the security of your network. Secure your corporate data with end-to-end AES encryption over the entire communication trail. Keep employees information safe as network credentials are always kept within the confines of the firewall. Protect against theft - support for device security features such as remote device wipe, secure password reset and periodic password challenge so corporate data on users phones is always secure. Page 3
Administration and Management Features & Benefits Support your company s business requirements as Qtel Mobile Email enables you to deliver mobile email to 1000 employees with a single Qtel Mobile Enterprise Server (QMES) and easily add as many QMES as required. Increase business flexibility with Multi-domain support. Use Microsoft Management Console (MMC) for easy administration of the QMES. Supported handsets: Qtel Mobile Email supports a wide range of handsets with the following operating systems: Symbian OS (UIQ, Series 60, Series 80) such as Nokia s and Sony Ericsson s Windows Mobile Edition (PocketPC) such as i-mate s, HTC s, and Qtek For the full list of supported handsets please visit Qtel website. Pricing: Pricing Model Corporate One-off registration fees 3000 QR One-off price additional user 30 QR Monthly fee per user 100 QR Data traffic Charging Free* (*) the data traffic charging is free locally, roaming charges are charged separately as per normal GPRS roaming tariffs and will appear on the individual bill. How to subscribe for the service? To subscribe for the service or for further information, please contact your Qtel Account Manager or call the corporate toll-free number 8008000. Please note that it is the customers responsibility to communicate the GSM termination and the GSM number change in order to stop the Mobile Email subscription. Page 4
Thank you for your interest in Qtel Mobile Email Corporate Edition. How to get the service? First of all ask your IT manager to provide you Qtel Mobile Email. He will then add your corporate mail to the service. Second: from your PC: 1. You will receive a welcome email with an activation URL. 2. To activate your account, click on the URL you received in the welcome email to launch the Web browser on your PC. 3. Enter your mobile number and click Continue. Page 5
4. Enter your Corporate Email Address and the password you received in the welcome email. 5. Create a new password and click Continue. (please don t loose this password as you will be using it in the following steps). Page 6
6. Accept the terms and conditions. 7. Click on Next (keep the default timezone setting) and assure that you have the same time settings on your Mobile device. 8. Click on your Mobile device among the supported devices list to get the download instructions for your device. Page 7
9. If you are synchronizing your calendar and contacts data on your device and to avoid loosing your contacts and calendar information or to avoid getting duplicates; make sure you make a final synchronization before downloading the mobile email software on your device. You don t have to do this if you are not currently synchronizing your calendar and contacts on your device. Page 8
10. After the synchronization is done, make sure to deactivate the synchronizing feature between your device and your PC. 11. Scroll down and click finish. 12. Follow the instructions on your Mobile Device as below. Then from your Mobile Device: 1. Assure you have the correct timezone settings on your phone (GMT+3 no daylight savings). 2. Launch the mobile browser on your device. 3. Navigate to the following web address: https://mobileemail.qtel.com.qa 4. Enter your mobile number and click Next. 5. Agree on the terms and conditions. Page 9
6. Enter your corporate email address and the new password you created previously in step 6 in the From your PC section, and click Next. Please note that this is not the corporate email password 7. Click on Get Software. Page 10
8. Click on Download Software. 9. Click Ok Page 11
10. Allow some time for the download and then click Yes to Install the Mobile Email. 11. Click continue. Page 12
12. Click Ok to accept the End User License Agreement. 13. Enter your mobile number for identification and click Next. Page 13
14. Enter your new password you created previously in step 6 in the From your PC section, for authentication and click Next. Please note that this is not the corporate email password 15. Allow some time for the application to activate. 16. You will be prompted to back up your contacts and calendar. If you have then click yes. Otherwise click no. Page 14
17. If you clicked no, you will be prompted to replace the existing data on your devices with your corporate data. Click yes if you want to do this, otherwise click no. 18. You will then have the choice to either: a. Choose backup to back up your data and then activate the software which will avoid having duplicates or loosing any important data. Or b. Choose combine which will combine your device and corporate data. (Note: duplicates may occur). Page 15
FAQ 19. For any issues during any of the above steps, please refer to the FAQ section or contact: 8008000. Did you know! You can access the full corporate directory by going to the mobile email software on your device and choosing the lookup feature! You can upgrade the software by choosing options and then upgrade on your mobile email software on your mobile device! Problem Account Service Activation How can I check that my mobile email account is active? Solutions In order to check that your account has been properly activated please log in to the Qtel Mobile Email web page from your PC using your Mobile number as login and the password that you received in the welcome email. If you cannot log into the site then re-type your login / password. If it fails again please contact customer services. If you can access the site then click on the E- Mail link on the left menu. If you can access to your corporate email the service is properly activated. Your receive an error message while activating your email client on your mobile If not please contact your IT manager, otherwise contact corporate customer service. Check if the time zone is properly set on your mobile phone (GTM+3 no daylight savings) Page 16
phone Application download Cannot access the webpage to download the client to my mobile phone Re-type your Mobile Email login settings (Phone number, password) Switch off / switch on your mobile phone and then re-start the Mobile Email application; click on the connect option Please make sure that your mobile phone is configured to use the internet. If not, please send an SMS to 2072 with the word All and save the configuration SMS that you will receive and then try to access the webpage to download the client. Page 17