REMOTE ACCESS GUIDE INTRODUCTION This guide provides all of the information necessary to connect to MoFo resources from outside of the office. Connect remotely from your firm notebook using VPN Connect remotely from your firm notebook using Citrix Connect your home PC or Mac to Your office Computer with Citrix RDP Old Method of connecting to RDP using java client Connect to Citrix Published applications/desktops from your Personal device Access your Email using Outlook Web Access (OWA) How to install the Citrix Receiver for Windows on a home PC. How to install Citrix Receiver on your MAC How to install Citrix receiver on your ios device Remote Access explained WHAT ARE MY R EMOTE ACCESS OPTIONS Citrix a good choice whether you are using a Windows pc or Mac, including a MoFo configured laptop. You can print to your local printer and listen to voicemail or other audio files. Citrix Remote PC (RDP) a good choice when you want to use your home computer or Mac to connect to your office computer. Connecting this way will give you the user experience of being directly in the office on your machine with access to specific software or other network resources that are available on MoFo s network. You can print to your local printer and hear your voicemail or other audio files. VPN is a good choice when you have a MoFo configured laptop that you want to connect to the MoFo network from outside the office. Once the VPN connection has been established your laptop will function as it does on the network in the office. You can print to your local printer and listen to voicemail or other audio files. OWA (Outlook Web Access) a good option when you want quick access to Outlook and do not need access to other network resources. ipass - a connection option for Firm notebooks where a free secure network is not available. You must use ipass if you are connecting via dial-up, this works for gogo inflight on some domestic flights. (Does not work on United.)
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REMOTE ACCESS GUIDE PAGE 3 CONNECT REMOTELY FROM YOUR FIRM NOTEBOOK USING VPN You can connect to MoFo s Virtual Private Network (VPN) using a wireless, broadband DSL, or cable modem connection. Connecting to MoFo's VPN allows you to use your notebook as if you were in the office. 1. Establish an internet connection. 2. Launch Internet Explorer and enter remote.mofo.com in the address field. 3. Confirm the system has auto-detected the Region closest to your current location or manually select that Region. 4. Select VPN as the type of access. 5. Enter your Login ID, Network Password and RSA Passcode. 6. Click on the Logon button. Authentication can take a few moments; once authenticated, you will see
REMOTE ACCESS GUIDE PAGE 4 7. Once the portal opens, you can minimize the window and begin working. Minimize this window and use your notebook desktop to access network resources through VPN 8. When you are done, you can right click on the network connect icon in your system tray and choose logoff or simply restart/shut down your notebook. CONNECT REMOTELY FROM YOUR FIRM NOTEBOOK USING CITRIX Firm notebooks have the ability to launch a Citrix Remote Desktop or Published Applications by using Citrix Receiver. 1. Open up the system Tray at the bottom right hand corner of your computer in the and click on Customize. 2. Find the Citrix Receiver application and make sure its behaviors is set to Show icon and notifications Click OK. 3. Now you will see the below icon:
REMOTE ACCESS GUIDE PAGE 5 4. To get to your applications you will need to double click on the icon. Once Launched it looks like the below: 5. Click on the plus symbol to select your favorite applications. Once you click on an application it will get a Green check mark and place it in your main window where it will remain as one of your favorites.
REMOTE ACCESS GUIDE PAGE 6 6. To remove one of your applications from your main window you just have to right click and select remove. Removing an application will not delete the application it will just remove it from your favorites window. 7. You can have as many applications as you choose on your default window. To launch an application just simply click on the icon.
REMOTE ACCESS GUIDE PAGE 7 CONNECT YOUR HOME PC OR MAC TO Y OUR OFFICE C OMPUTER WITH CITRIX RDP The Remote Desktop Feature allows you to connect to your work computer from your personal device. You will need to install Citrix Receiver on your personal machine to get the new Citrix RDP. Instructions to install Citrix Receiver can be found at this link: (How to install Citrix Receiver) 1. You must contact the support center or Local IT to have Citrix VDA 7.5 package installed on work machine in order to use the new Citrix RDP from home. **Note that you must login after the package is installed on your work machine so that your account can be associated with the database. If this isn t done the machine will not show up for in Citrix Receiver.** 2. Establish an internet connection. 3. Double click on your Citrix Receiver icon. You will be prompted to enter in your password and RSA passcode if you are off the Mofo Network. 4. Once you login to Citrix Receiver you can click on the Plus + symbol to the left. Click on the Featured folder, if nothing is present then please contact the support center or Local IT as the RDP component Citrix VDA 7.5 was not installed successfully on your work machine. You should see your Workstation ID as seen in the below picture. Click on your workstation to save it to your favorite s window.
REMOTE ACCESS GUIDE PAGE 8 5. Next you will click on Workstation ID and you will be connected. 6. You can click on the Desktop Viewer toolbar to go full screen or if you have dual monitors you can stretch the window so it is on both monitors and then click full screen to use both screens.
REMOTE ACCESS GUIDE PAGE 9 CONNECT TO CITRIX PUBLISHED APPLICATIONS/ DESKTOPS FROM YOUR P ERSONAL DEVICE You have the ability to launch a Citrix Remote Desktop or Published Applications by using Citrix Receiver from a personal device 1. Estabalish an internet connection 2. Verify that Citrix Receiver is installed. (How to install Citrix Receiver) 3. Double click on your Citrix Receiver icon. You will be prompted to enter in your password and RSA passcode if you are off the Mofo Network. 4. Once you login to Citrix Receiver you can click in the search window for your application, once the application comes up clicking on it will save it to your default window. 5. Click on the application to launch.
REMOTE ACCESS GUIDE PAGE 10 ACCESS YOUR EMAIL USING OUTLOOK WEB ACCESS (OWA) With Outlook Web Access, you can use a Web browser to access your Microsoft Exchange Server mailbox from any computer with an Internet connection. 1. Establish an internet connection. 2. Launch the internet browser and enter remote.mofo.com in the address field. 3. Confirm the system has auto-detected the Region closest to your current location or manually select that Region. 4. Select OWA. 5. Enter your Login ID, Network Password and RSA Passcode. 6. Click on the Logon button.
REMOTE ACCESS GUIDE PAGE 11 OLD M ETHOD OF CONNECTING TO RDP USING JAVA CLIENT The Remote Desktop Feature allows you to connect to your work computer remotely and if it happens to be off you can also wake the computer up. 1. Establish an internet connection. 7. Launch an internet browser and enter remote.mofo.com in the address field. 2. Confirm the system has auto-detected the Region closest to your current location or manually select that Region. 3. Select RDP. 4. Enter your Login ID, Network Password and RSA Passcode. 5. Click on the Logon button. 6. Enter your workstation ID then click the Launch button 1. After completing steps 1 through 6 above, click the Workstation Lookup and/or Power On My PC link 2. A network search will display your workstation ID. Note: you may see more than one pc listed if you regularly log in to multiple pcs. Occaisionally laptops may be listed twice, if this happens select the first occurrence.
REMOTE ACCESS GUIDE PAGE 12 3. Click Power On Button. 4. A network signal will be sent to your workstation and the window will countown to completion. 5. If you re the network signal was successful powering on your work PC, the below window will display click Connect to launch an RDP session with your MoFo PC. 6. If the network signal is unable to turn on your MoFo PC, you will get the below message and you will need to call the Support Center for additional help. 7. After successfully powering on your MoFo PC and starting an RDP session, a bookmark will automatically be created preserving your workstation ID and settings. OPTIMIZE YOUR RDP EXPERIENCE 1. You no longer need to optimize the best settings are set for you automatically by choosing the Workstation Lookup and/or Power On My PC link
REMOTE ACCESS GUIDE PAGE 13 CONNECT R EMOTELY FROM YOUR T ABLET You can connect remotely using your tablet. Before you can connect, you need to install the Citrix Receiver for your Tablet from either the itunes App Store or the Android Market Place. 1. From your tablet, launch the internet browser and enter remote.mofo.com in the address field. 2. Select the Region you are presently located if not already selected for you. 3. Select Citrix or OWA. 4. Enter your Login ID, Network Password and RSA Passcode. 5. Tap the Logon button. 6. Select the Desktops tab and choose the Remote Desktop you need. 7. At this screen, click the Open in Citrix button. You will then see the Citrix desktop.
REMOTE ACCESS GUIDE PAGE 14 USING IP ASS C ONNECT ipass is a connection option for Firm notebooks where a free and secure network is not available. You must use ipass if you are connecting via dial-up. 1. Turn on your MoFo notebook and log in. 2. Launch ipass Connect from the Start>All Programs>/Remote Access menu. HOW TO FIND AN AVAILABLE IP ASS CONNECTION 1. Enter the Country, State and City where you are with the notebook in the top portion of the dialog box. 2. Click the Find button to display a list of ipass connection modes available. Note: If you are connecting via modem, you must select San Francisco-MoFo, Los Angeles- MoFo or London-MoFo as the City name.
REMOTE ACCESS GUIDE PAGE 15 CHOOSE A CONNECTION METHOD 1. Drill down the list of available connections to choose the appropriate connection. 2. Find the best available way to connect from the list of connection types shown in the Phonebook list. 3. Connections may include Modem, ISDN, Wired Broadband, Wireless Broadband, or Home Broadband. 4. Click the red arrow next to the best means of connection to display a list of connection options.
REMOTE ACCESS GUIDE PAGE 16 5. Keep clicking red arrows to drill down through the lists until a list of locations or phone numbers is displayed, each with a red ipass symbol to the right. 6. Select the appropriate connection point entry and click the Connect button. CONNECTING TO THE I NTERNET 7. Enter your MoFo network login User Name and Password. 8. If you wish, you may enter a client number in the Dept/Project field. 9. Click OK to launch Internet Explorer and MoFo remote desktop access. DISCONNECT FROM IP ASS When you finish your connection session, close out of the browser, and disconnect from the internet using ipass. 1. When you are ready to disconnect, right-click on the red ipass icon in the system tray. 2. Choose Disconnect from the Quick Menu.
REMOTE ACCESS GUIDE PAGE 17 USING IP ASS AND GOGOINFLIGHT F OR WIRELESS NETWORK C ONNECTION ON A IRPLANE 1. Connect your device (e.g. firm laptop) to the gogoinflight wireless network. 2. Open your browser. You will be taken to the GoGo Inflight splash screen. 3. Scroll to the bottom of the splash screen and select Roaming. 4. You will see a page that indicates your request is being processed and a Roaming Signin page will be displayed. At the Roaming SignIn page, select the down arrow next to Please select a service provider. 5. Select ipass from the drop-down list. Enter your network userid and password. Click Sign In. 6. To activate the service, type the random text as displayed in the Enter Code field. Click on Activate Service.
REMOTE ACCESS GUIDE PAGE 18 7. Once the service has been activated, you can navigate to remote.mofo.com. Be certain to select your region. Also, please be aware that because of the way GoGo Inflight Wireless transmits its data, your remote access speeds may not be sufficient to provide a seamless, pleasant remote access experience.
REMOTE ACCESS GUIDE PAGE 19 HOW TO INSTALL THE CITRIX RECEIVER FOR WINDOWS ON A HOME PC. 1. Go to http://www.citrix.com/downloads/citrix-receiver.html 2. Select Receiver for Windows. 3. Click on Download located at the bottom right of the screen.
REMOTE ACCESS GUIDE PAGE 20 4. Click Yes, I accept the End-User License Agreement. 5. Click Save to save it to your Downloads folder. 6. Now Navigate to your Downloads folder which will be located at C:\users\<yourlogon>\Downloads 7. Double click on CitrixReceiver.exe 8. Click Install 9. Click Add Account:
REMOTE ACCESS GUIDE PAGE 21 10. Enter in the server address that is closest to you for the best performance: **NOTE** The address begins with https:, not http: America West: https://aw-access.mofo.com America East: https://ae-access.mofo.com Europe: https://eu-access.mofo.com Asia Pacific: https://ap-access.mofo.com 11. You will be prompted to enter in your User name, Password and RSA Passcode. Enter it in and click Log On.
REMOTE ACCESS GUIDE PAGE 22 12. Click on Yes to add MofoStore. 13. Click on Finish.
REMOTE ACCESS GUIDE PAGE 23 14. Once Citrix Receiver setups your connection it will launch on its own and you will be presented with your applications. All you have to do to connect from now on is go to the system tray and double click on Citrix Receiver; you will be prompted to login securely. 15. To learn more about Citrix Receiver and how to use it please see this article, Citrix - How to Use Citrix Receiver 4.1, which can be found here: https://mofo.service-now.com/kb_view.do?sysparm_article=kb11578
REMOTE ACCESS GUIDE PAGE 24 HOW TO INSTALL CITRIX RECEIVER ON YOUR MAC 1. Go to http://www.citrix.com/downloads/citrix-receiver.html 2. Click on Detect my device and Install Receiver. 3. Click on Download Receiver for Mac
REMOTE ACCESS GUIDE PAGE 25 4. Click Open in Finder. 5. When download is complete you will want to double click on CitrixReceiverWeb.dmg.
REMOTE ACCESS GUIDE PAGE 26 6. Double click on Install Citrix Receiver 7. Click Continue 8. Click Continue
REMOTE ACCESS GUIDE PAGE 27 9. Click Agree 10. Click install 11. Enter in your Mac username and password and hit Install Software.
REMOTE ACCESS GUIDE PAGE 28 12. Click Close 13. Now click on Launch Pad and double click on Citrix Receiver.
REMOTE ACCESS GUIDE PAGE 29 14. Enter in the appropriate server address that is closest to you for the best performance: **NOTE** The address is https America West: https://aw-access.mofo.com America East: https://ae-access.mofo.com Europe: https://eu-access.mofo.com Asia Pacific: https://ap-access.mofo.com 15. Enter in your Userid, password and RSA Passcode.
REMOTE ACCESS GUIDE PAGE 30 16. Click Yes to add MoFoStore and wait for the Citrix Receiver to populate your applications you are now connected. 17. From now on you can get to Citrix by going to LaunchPad and clicking on Citrix Receiver and entering in your Userid, password and passcode.
REMOTE ACCESS GUIDE PAGE 31 HOW TO INSTALL CITRIX RECEIVER ON YOUR IOS DEVICE Citrix receiver can be installed on your android/ios device such as iphone, ipad, etc. by doing the following. 1. Download Citrix Receiver from the app-store or from the play-store. 2. Launch Citrix Receiver and select Add Account.
REMOTE ACCESS GUIDE PAGE 32 3. Enter in the appropriate server address that is closest to you for the best performance: **NOTE** The address is https America West: https://aw-access.mofo.com America East: https://ae-access.mofo.com Europe: https://eu-access.mofo.com Asia Pacific: https://ap-access.mofo.com 4. Enter in your Userid, Password, Domain and RSA token.
REMOTE ACCESS GUIDE PAGE 33 5. Select your Region. Note: MofoStore is the default and is America West. 6. Once Citrix connects, you will see all applications that you have access to. If you click on the Favorites button, you will see your favorites.
REMOTE ACCESS GUIDE PAGE 34 REMOTE ACCESS EXPLAINED At MoFo, the Remote Access Team spends a great deal of time developing and optimizing our Remote Access Environment. 1. How does Remote Access work? When you connect to MoFo you are presented with a webpage that shows you Citrix Desktops and Published Applications. When you click on a published application, a session is on that server as if you just logged into the server itself. For instance, launching Citrix RDP X6 connects to the server hosting the application and creates a profile for you just as if you had connected to a remote desktop. After your profile is built, the application will launch. Once launched, the application will perform better than it would if you had launched it on your local computer. This is because it is being run from a server in the same location as all the other servers hosting your data. 2. Why is it that sometimes when I launch a Citrix session it is fast and sometimes it is not? The main reason is because your profile is being recreated. Profiles are deleted from servers if they are not used for more than three days or you are using a server new to you. Most Remote Desktops have four or more servers in load balancing so there is the potential that even though you were on server A the next time you login you might get server B which has to again build your profile. Profiles are deleted every three days to keep the server performing at an optimal level. 3. Are there things I can do to my home computer improve performance? Yes, on your local computer you can do the following before going to http://remote.mofo.com. 3.1 Close all other applications. 3.2 Minimize the Applications that startup automatically on start up. 1) PC: Click on Start > Run and type msconfig at the prompt. Click on the startup tab and uncheck applications you don t want to launch at startup. (Be careful not to disable your anti-virus program) Restart your computer to apply the changes.