SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk
SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering SharePoint based solutions and Consultancy to align with your Cloud strategy. Our Microsoft Certified Consultants work with customers to deliver end to end SharePoint solutions that are scalable, extensible and provide maximum return on investment. The services offered by Lockheed Martin s in-house team of experienced SharePoint professionals includes: SharePoint awareness; SharePoint analysis; SharePoint architecture design; SharePoint development; SharePoint integration; and SharePoint support services. SHAREPOINT CAPABILITY Lockheed Martin has a proven record in the design, development, deployment and support of SharePoint 2007, 2010 and 2013 solutions, including delivery across Cloudbased environments. This ranges from highly configured instances utilising out of the box functionality to the development of custom applications within the SharePoint framework. Lockheed Martin offers the following SharePoint services: SharePoint design requirements gathering, consultancy in design and design methods, translation of design into an appropriate cost effective solution; SharePoint architecture ensuring the correct architecture is selected to ensure the SharePoint farm is maintainable, extensible and scalable; Information architecture to support search, navigation, metadata, records, auditing and information management policy; Information management solutions in areas such as document lifecycle management, search solutions, content management system (CMS), enterprise wide search across information and people; portfolio, programme and project management; Intranet, Internet and Extranet collaboration sites; Business Intelligence utilising both inherent SharePoint functionality(excel, Access, Performance Point and Visio Services) as well as integration with other areas of the Microsoft stack, for example SQL Server Reporting Services and SQL Server Analysis Services; Custom applications including web parts, application pages, workflow, information management policies, conversion of custom applications to SharePoint platform; Collaboration between internal and external users via various authentication methods including Claims, Active Directory and Forms Based Authentication; Integration with third party applications bringing together tools into a single information and knowledge management portal; for example, integrating ERP system information and data in a BI dashboard and business scorecard solution; Integration with other Microsoft products including Dynamics CRM, Office Web Applications, Project Server, Exchange and Lync; Social implementation of MySites, blogs, noticeboards and other SharePoint social functionality; Upgrade and migration between SharePoint instances and versions; Migration from other repositories such as file shares, databases, 3rd party systems; Independent review of SharePoint implementations; Health checks, reviews and analysis of existing SharePoint provisions; 2
Support providing both ad-hoc or more formal support for SharePoint implementations and their users; SharePoint hosting - On premise, Office 365 and Cloud hosted solutions; and Certified experts in Microsoft best practice. PROJECT METHOD Lockheed Martin offers a simple, flexible four stage method to deliver SharePoint projects, as we strongly believe that SharePoint projects thrive in a well governed environment. DEFINE DESIGN DEVELOP DEPLOY Each of the elements can be as simple or complex as the solution requires and can be iterative encompassing Waterfall, Staged or Agile methods where appropriate and desirable, particularly in the development phase. During these phases, Lockheed Martin works closely with the customer through meetings, workshops and, when appropriate, exercises such as surveys and card sorts. DESIGN SIMPLICITY Even without customisation, SharePoint provides a wide range of options for creating business solutions. Given this flexibility, Lockheed Martin promotes clear design and good governance as a vital part of a successful SharePoint implementation. Lockheed Martin provides SharePoint solutions that leverage inherent SharePoint functionality as far as possible to drive maximum value from the technological investment. On occasion this may result in a recommendation that a process be amended to fit SharePoint services rather than embarking on a costly and time consuming development. A second consideration in design is the existence of a large number of SharePoint vendors that provide plug-ins covering many common requirements. As part of any design process that includes a custom code element, Lockheed Martin examines potential third party solutions for suitability and cost Lockheed Martin also believes it is important to focus on the business problem that is to be solved rather than the technology. SharePoint is a vast product and it is easy to be distracted with unneeded functionality that over complicates the solution. Lockheed Martin experience has shown that prioritising functionality leads to a clear definition of requirements and coupled with SharePoint s scalable model allows functionality and content to be delivered in a staged manner. This allows architects, designers and developers to concentrate on initially producing key functionality which delivers maximum benefit to users and a quick return on investment. 3
GOVERNANCE Governance is the keystone of any successful SharePoint implementation and the earlier the subject is broached the better. Governance touches on all aspects of a SharePoint solution from recording changes to configuration, to analysing search trends and the deployment of new functionality to the system. As well as guiding the deployment and day to day working of the system, governance must cover how content is authored, promoted and published on the site with the aim to make content as fresh and relevant to users as possible. Lockheed Martin has wide experience in supporting customers to form and implement effective SharePoint governance policies. Lockheed Martin recommends that Governance is led by the customer with Lockheed Martin providing expertise and guidance as required. The Governance team consists of a wide range of interests from key stakeholders to users who define how the solution operates. Ensuring that user and wider stakeholder views and experience is represented in the overall governance, significantly reduces the risk associated with SharePoint developments. METHOD OF ENGAGEMENT Lockheed Martin provides a full range of SharePoint services to the Public Sector including the provision of: Full end to end SharePoint projects delivered either on site or off site; SharePoint resource augmentation on site; Development of a SharePoint strategy for your organisation; SharePoint Project Assurance (with a focus on knowledge transfer where appropriate); and SharePoint Governance. We welcome any opportunity to discuss your requirements by undertaking a free of charge SharePoint Discovery meeting at your site. This meeting would allow Lockheed Martin to understand: Current SharePoint provision (if any); Current environment including, network, user tools, third party software and potential integration points; Project goals be they migration, cloud-based, business process conversion, reporting and so on; and Project timescales. 4
SECTION 2 CASE STUDIES ORGANISATION NAME OFFICE OF QUALIFICATIONS AND EXAMINATIONS REGULATION (OFQUAL) GOODS / SERVICES / WORK SUPPLIED Lockheed Martin was responsible for the development, provision of support and enhancement of the Regulatory Platform system which supports Ofqual operations. This solution comprised SharePoint 2010, Dynamics CRM 2011 and a custom web application hosted in a secure, claims-enabled environment accessible over the internet to Ofqual staff and external partners. The solution provided: Single sign on between applications; A collaboration space for internal and external users; A document repository for a custom web application; A reliable Search functionality utilising the out of the box search solution coupled with custom web parts for targeted refinement; Links using both the CRM extension (sp) and custom code to support business processes between SharePoint and CRM; Business Intelligence through the display of reports and use of the SharePoint service model such as Excel Services and Business Connectivity Services; and Ongoing support. The major benefits for Ofqual and their partners were: A single sign on environment allowing internal and external users to move seamlessly between applications thus saving time; A fully connected system for users ensuring that changes in one application were reflected in others in a timely manner. This saved time in preventing the need for double entry and prevented issues occurring from out dated information in disparate systems; A collaborative space for Ofqual and their clients to work on documents together, removing the need to send documents by email and thus reducing disk storage required; A full text index across all documents including submissions, policy and regulatory. This allowed both Ofqual and external users to find information quickly; and A platform which gave Ofqual more control over the development of their automated business processes by using Dynamics CRM solution and SharePoint publishing frameworks. This reduced Ofqual s reliance on external partners. 5
ORGANISATION NAME SKILLS FUNDING AGENCY (SFA) GOODS / SERVICES / WORK SUPPLIED Lockheed Martin developed a SharePoint 2010 platform to host the existing Learning Records Service (LRS) application. This re-platforming of the application included: Building a claims environment based on ADFS; Integration with a third party claims provider; Development of web parts to replace existing functionality (some 70+); Integration with existing web services; Implementation of branding provided by a third party; and Development of a repeatable deployment process across multiple environments; A key aim of this project was to move the LRS solution towards delivery through a Cloud based environment. Key benefits for the SFA were: Control over future content based development, for example additional pages, reducing reliance on external partners; All applications moving to a single platform leading to improved and simplified support needs; Single sign on solution reducing complexity for users; and Standard look and feel across multiple SharePoint applications reinforcing the Agency s brand. ORGANISATION NAME EDUCATION SCOTLAND GOODS / SERVICES / WORK SUPPLIED Lockheed Martin designed and deployed a green field SharePoint 2013 farm to support the operations of Education Scotland. The work completed by Lockheed Martin included: Installation and configuration of an SQL Server 2012 cluster; Installation and configuration of a three tier SharePoint 2013 farm; Extranet access for collaborative working with external partners; Migration of existing data to new SharePoint application; and Consultancy on governance. The project delivered for Education Scotland: A robust, scalable SharePoint farm which could handle current and future needs; Collaborative platform allowing representatives of Education Scotland to interact with internal and external stakeholders in an intuitive and efficient manner; A governance policy and plan allowing Education Scotland to take control of their collaborative environment and delegate authority to appropriate individuals; and The beginnings of a roadmap for future SharePoint development allowing Education Scotland to identify and prioritise future applications to be hosted in SharePoint. This helped to maximise the value derived from adoption of the SharePoint platform. 6
SECTION 3 PRICING FOR SPECIALIST SERVICES PRICING STRUCTURE This section shows details of the pricing structure for all aspects of Specialist Services. Level 1 SFIA Alignment Area of Capability 1. Follow 2. Assist 3. Apply 4. Enable 5. Ensure/Advise 6. Initiate/Influence 7. Set Strategy/Inspire STRATEGY AND ARCHITECTURE BUSINESS CHANGE BUSINESS CHANGE IT Consultancy 570 665 750 793 900 Project/Programme Management Business Analysis 435 470 570 665 750 665 750 793 900 SOLUTION DEVELOPMENT AND IMPLEMENTATION Application Development 435 470 570 665 750 793 900 Testing 435 470 570 665 750 SERVICE MANAGEMENT Service Management 435 470 570 665 750 793 900 Application Management 435 470 570 665 750 Transition Management 435 470 570 665 750 793 900 The definitions of the elements in the table indicated as 1 7 are shown below for reference. 7
FOLLOW Works under close supervision. Uses little discretion. Is expected to seek guidance in expected situations. ASSIST Works under routine supervision. Uses minor discretion in resolving problems or enquiries. Works without frequent reference to others. APPLY Works under general supervision. Uses discretion in identifying and resolving complex problems and assignments. Usually receives specific instructions and has work reviewed at frequent milestones. Determines when issues should be escalated to a higher level ENABLE Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. ENSURE/ADVISE Works under broad direction. Is fully accountable for own technical work and/or project/ supervisory responsibilities. Receives assignments in the form of objectives. Establishes own milestones and team objectives, and delegates responsibilities. Work is typically self-initiated. INITIATE/ INFLUENCE Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organisational objectives and delegates responsibilities. Is accountable for actions and decisions taken by self and subordinates. SET STRATEGY/ INSPIRE Has authority and responsibility for all aspects of a significant area of work, including policy formation and application. Is fully accountable for actions taken and decisions made, both by self and subordinates. STANDARDS FOR DAY RATE CARDS The rates do not include VAT, which would be added at the rate prevailing at the time. The rates do not include expenses, which would be charged if required, at cost, in addition, and in accordance with customer staff expenses rates. The rates assume a 7.5 hour working day (although all of our consultants are flexible to some degree, to ensure peaks of work are met). The working week is from Monday to Friday excluding national holidays. OFFERED DISCOUNTS Lockheed Martin is willing to offer the following wide range of discounts. Prompt Payment: We offer a discount on the payment within 15 days of a fully authorised invoice. The discount is typically in the region of 0.5%, and we offer a sliding scale of discount until the 30 day mark after which there is no discount available for prompt payment; Payment in Advance: If a customer pays some or all of the assignment price at the outset of the assignment then we offer a discount on the percentage of the final fee paid in advance. For example, for payment of 100% of the fee in advance we discount 1% down a sliding scale of 0.1% for 10% paid in advance; 8
Volume Number of days: If a particular assignment or group of assignments for a customer falls into a set band of days then a discount is applied to the total cost. The days are grouped in 100-day bands with 500+ being the upper band. Discounts are presented on a sliding scale from 1.5% to 5% (See table below); Volume Expenditure: An alternative to the number of days is the level of expenditure. This works in exactly the same way as the Number of Days discount except the bands are monetary values. The values are grouped into 75,000 bands with the upper band in this case is 375,000+. The range of discount is the same as the Volume - Number of Days discounts (See table below); Time length of assignment: If at the outset of an assignment the customer commits to a set number of days then we discount on a basis similar to that for Volume - Number of Days, the difference here is that the commitment is made at the beginning of the project and the discount is greater for the customer; Return of unused money/resources: If a customer has paid a fixed price for an estimated number of days work, and it becomes clear that the work will take significantly less than estimated then we only invoice for an agreed number of days; and Follow-on work: For work which is an immediate follow-on of a previous contract with no break in the assignment we offer a discount of 1.5%. EFFORT/FIXED PRICE COST DISCOUNT OVER AGREED RATES COMMENT <100 days / 74,999 100-199 days / 75,000-149,999 200-299 days / 150,000-224,999 300 399 days / 225,000-299,999 400 499 days / 300,000 to 374,999 >500 days / > 375,000 0% Can be considered on an individual basis 1.5% Discount not applied retrospectively 2.25% Discount not applied retrospectively 3.5% Discount not applied retrospectively 4.25% Discount not applied retrospectively 5% 9
SECTION 4 GENERAL ENGAGING WITH LOCKHEED MARTIN At Lockheed Martin it is our mission to make engagement with us as simple as possible. You can contact Lockheed Martin through one of the following methods: Email: gcloud@civil.lmco.com Telephone: 0141 814 3700 (ask for Morag Young our GCloud Services Manager or Craig Donnelly, our Public Sector Sales Director) You can follow us on Twitter @lmuktweets We are always keen to engage with you to discuss your requirements even if these are at a very early stage. Lockheed Martin offers a free of charge discovery meeting to discuss your requirements and to set out how we are able to assist your Organisation. This applies across the full range of services offered in our Catalogue on Cloudstore. We honour the following Service Level commitments in relation to any work we are requested to undertake: We will schedule a discovery session with you within 5 days of contacting us; We respond to all requests for quotations within two working days of receipt of the enquiry; Once we agree the requirements with yourselves, Lockheed Martin produces and returns a detailed proposal within five working days; and Depending upon the size and scale of the assignment, Lockheed Martin endeavours to commence work within ten working days of formal proposal acceptance. Our engagement model is flexible to suit many different scenarios, we are happy to provide our services on the following (or any combination thereof): Fixed price; Time & Materials; Target Price; On-site individuals or teams; and Blended delivery (customer and Lockheed Martin teams). Lockheed Martin has no minimum length of engagement or order value for the work that we undertake. ORDERING AND INVOICING Lockheed Martin accepts electronic orders and provides electronic invoices. Please contact us at the email address above if you would like to discuss this further.. For any orders placed, Lockheed Martin provides order confirmation which includes a detailed cost breakdown. Prior to the commencement of any work secured under the G-Cloud framework, Lockheed Martin request that you provide a customer acceptance of the order and also the completion of a Call-Off Contract. We are happy to commence work on a Letter of Intent which indicates that orders and call-offs are being prepared. Lockheed Martin will agree the invoicing frequency and mechanism in advance of any assignment commencing. 10
TERMS AND CONDITIONS For a full example of Lockheed Martin s terms and conditions please refer to the Lockheed Martin Terms & Conditions for Cloud Services document. Depending on the type of service being procured, additional elements such as licences and support may need to be incorporated into the terms and conditions. We are also happy to use your terms and conditions as a basis for a contract. CUSTOMER RESPONSIBILITIES For any specified call off requirement, the dependencies on the customer associated with the work (which could differ in each case) are discussed and agreed prior to the commencement of the work, and form part of the Call Off contract. 11
WE RE A BIT DIFFERENT AT LOCKHEED MARTIN We re driven to be better at everything we do. Our mission is simple - to be the best provider, employer and investment for our customers, employees and investors alike. To achieve this, we need to continually deliver on our vision of being the leading global provider of business technology solutions to the Energy, Transport and Public Service sectors. Alongside our ambitious targets, it s our core values that are the guiding principles that govern the way we do business and provide a blueprint for a more rewarding way to work for our employees. Our core values should be evident in everything we do. CONTACT US Call us on +44 (0)141 814 3700 Email us at: gcloud@civil.lmco.com GET SOCIAL twitter.com/lmuktweets linkedin.com/company/lockheed-martin civil.lockheedmartin.co.uk