your needs, our solutions

good to know you your needs, our solutions Follow us on For further information visit www.randstad.es, call 902 14 00 00 or write to us at info@randstad.es

00 from people to people Dear friend, The world of human resources has undergone significant changes in recent years, making it increasingly complex. As an innovative organisation concerned with the success of its clients, Randstad is constantly adapting to these changes, the origins of which lie in such diverse aspects as technology, legislative development, changes in demand, organisations increasing need for speed, flexibility and cost control, as well as many others. Our philosophy means that we have to consider all these changes from your viewpoint as a client so that we can continuously develop our range of services to meet all your HR needs. On the following pages we aim to illustrate this approach, which is based on constant adaptation to a changing environment, but always with a solid foundation made up of the roots that drive, motivate and help us grow. These roots are represented by the search for your professional success and that of your organisation. In order to achieve this, our working method combines a deep interest in getting to know you, your company and your sector, a desire to provide you with a service to help you achieve your objectives and a strategic approach to building trust-based relationships; in other words, lasting relationships. All this is evidenced by a wide range of solutions which can be adapted to any period, need or challenge that you may have to face in the people management field. Always aiming to achieve the best efficiency, adaptability, flexibility, cost saving and impact for you and your company: that is the service we strive to provide. Kind regards, Rodrigo Martín CEO of Randstad España

looking for the best talent to join your staff? recruitment - professionals 03 looking for an IT expert? technologies 04 need to icrease your company s productivity? outsourcing 05 want to optimise all your HR processes? HR consultancy 06 need to increase your workers employability? training 07 your needs, our solutions At Randstad we are constantly working to better identify your needs and those of your company so that we can offer you the best solutions. need increased flexibility and productivity in your staff? inhouse services 02 need to restructure your staff? outplacement 08 need support in CSR or compliance with the LISMI (Social Integration of the Disabled Act)? Randstad Foundation 09 Our commitment: the highest quality service, 365 days a year, and the guarantee that you will always have the best professionals for your company. Our mission: shaping the world of work, which we achieve by making it possible for more than need occasional back-up? temporary work 01 need innovative solutions? Randstad Direct 10 16,000 people in our country and over 500,000 people throughout the world to have a job every day. global solutions 11 would you like to see the animated version? your needs are the root of everything we do

01 temporary work need occasional back-up? we are different because we adapt to you Effectively meeting companies temporary Your Randstad consultants will therefore always employment needs requires in-depth and personalised provide you with the best response. Because they identification of what they are like and what they listen to you and understand you; they know what need. Every need and profile is different, because each you need and how to offer it to you when you need it: everything from all aspects of recruitment to making temporary staff available to your company. Single point of contact Real-time process information company is also different. A profile is much more than just a set of academic and professional features. Randstad is organised into specialties areas which guarantee that clients will have access to extensive Motivated workers Your consultants at Randstad have a close relationship knowledge of the sectors in which we operate: with all their candidates. They can therefore quickly and accurately identify people who will not only perform their duties reliably but will also be a perfect fit for the company philosophy. At Randstad we are able to see what others cannot, which enables us to offer you candidates who are unique, just like your needs. Airport Food Transport Contact centres Finance Hostels and catering Logistics Promotions and shops Ports Chemicals and pharmaceuticals Bespoke billing Monitoring reports on our activity Candidate evaluation reports

02 inhouse services need increased flexibolity and productivity in your staff? our advantages, your benefits Flexibility and productivity are two of the Through its in-house solution, Randstad is able to meet characteristics most often requested by companies in all of these needs by means of a unique process which order to meet the challenges posed by an increasingly guarantees exclusive work processes for each client: complex and demanding world. For companies flexibility means the ability to adapt quickly to market changes, increasing competitiveness, improving productivity, quality Dedicated project team (including the Process Manager, a unique position in the sector). Exclusive pool of workers defined according to your needs. Speed of supply and highest coverage level. Increase in productivity. and cost saving. Guaranteed cost saving plan. System for the continuous improvement of Variable workloads, the difficulty of predicting staff requirements and the need to relieve internal teams of work requires a sound, reliable and secure process work processes. What matters most to us is knowing what you and your Bespoke processes. Dedicated project team: Process Manager to manage flexibility and ensure that optimum cost savings are achieved for companies. company need, so that we can offer you a response which exceeds your expectations. Shoter job adaptation period. Excellent administrative performance. Randstad in-house: everything for the client. Decrease in turnover and absenteeism. Cost saving programme.

03 recruitment professionals looking for the best talent to join your staff? what makes us different? At Randstad we make a commitment to our clients: recruiting the best professionals for your company to be hired and join your staff immediately. This allows us to guarantee not only that the chosen professionals will be able to do exactly what is expected of them, but also that they will be in tune with their superiors and their team, as well as the Our in-house methodology, specialised points of contact, relationship with our candidates and the fact that we provide flexible solutions all help us stand out from the rest. For this purpose we have created an in-house company values. methodology we call True Fit, through which we evaluate the candidate by taking three aspects into account: Job fit: suitability for the professional profile required by the company. Boss fit: suitability for the manager and team he/ she will have in the company. What s more, thanks to our Cross Border service, we make it possible for talented professionals in our country to move to wherever there is an international employment opportunity for them. Our sector and job specialisation means that we have an excellent updated network of professionals Recruitment style. Leadership style. People in his/her team. Required abilities. Job Fit Full understanding of the job, duties and responsibilities. Required skills. Technical requirements. Motivation and experectations. Company fit: suitability for the organisation s for the following profiles: own culture. Finance & Legal Sales & Marketing Engineering Health & Pharma True Fit Boss Fit Company Fit Organisation structure and type. Culture and values. Sector and activity. In-house methodology

04 technologies looking for an IT expert? the value of randstad technologies Randstad Technologies brings together IT experts and organisations that require the best specialised talent. You will get the most adaptable, specialised and flexible solution from a single provider thanks to our in-depth sector knowledge, our team of professionals and wide range of services: Know-how Benefit from our proven experience in the sector and the market, as well as any programmines languages or technologies that you may require for the development of projects; profile specialisation. 1 2 3 Recruitment of expert professionals for companies that need staff to join their IT teams. Outsourcing of complete projects and services in the IT environment. Interim professionals who are highly qualified for the development of projects with a limited time horizon in the organisation. Helpdesk Database Micro-computing Technical Account Architect Consultant Analust Programmer Management Specialists Technicians IT Director Project Manager Engineer Development Systems Engineer Security and speed We offer you the adaptability and flexibility you need, as well as security and peace of mind, through complete legal and administrative management of processes, all with the financial solvency afforded by a leading group. Recruitment and True Fit The perfect fit of professionals to the projects and services that you assign to us ensures the success of our recruitment and outsourcing services, which in turn enables a speedy implementation. Relationship partner We recommend the best solution as a responsible partner and understand the need for continuous and close contact with your company and professional candidates.

05 outsourcing need to increase your company s productivity? what advantages does outsourcing offer you? Outsourcing activities help companies adapt to the We offer the following outsourcing solutions: rapid changes being seen in markets today. Commercial services. Leaving the management of your company s ancillary activities in expert hands allows you to focus resources on your core business. Ancillary production activities. Warehouse management. Administrative services. Reception. Flexible workforce having the requiered people only when you need them. Our consultants help you identify outsourcing opportunities where we can add value in terms of quality, productivity and savings. Clerical staff. Home delivery service. Hostesses. Room cleaning in hotels. Cost saving generated through flexibility and labour costs. What do our services offer you? People who help increase the competitiveness of your business. Tools and technology which increase service efficiency. Harmonised, measurable and auditable processes for activity monitoring and control. Find out about our point-of-sale solutions. Service quality optimised processes based on our extensive experience. Competitiveness by redirecting own resources to core business. We can offer all these benefits thanks to our consultants, a team of professionals providing excellent management of your service through processes adapted to your company s needs, with a high level of communication and the confidence inspired by working with a well-established Legality, solvency and transparency partner of recognised standing with over 15 in all our procedures, actions and decisions. years experience as the leading HR solutions company in Spain.

06 HR consultancy what to optimise your HR processes? RPO: a strategic solution for your company RPO is the transfer of operational responsibility for one or more functions or stages of the recruitment process from the client to Randstad. In order to achieve this, the concept of a dedicated team is essential. Some of the many elements that can be managed through Randstad RPO are as follows: Recruitment, screening, evaluation and selection of talent. Internal mobility. Direct search. Work placement program management. Detection of internal talent. MSP (Managed Service Provider) Through a single point of contact, Randstad MSP manages all your recruitment and selection providers, HR Solutions At Randstad we offer you consultancy and outsourcing of human resources solutions related to the evaluation of skills, development and skills training. BPO HRO Business Process Outsourcing RPO Human Resource Outsourcing Recruitment Process Outsourcing Replication and application of the beast practices. Guarantees consistency, homogeneity and objectivity in processes. Reduction in inefficiencies. Strict procedural compliance. Reduction in recruitment times and increased quality. Mobilisation of new management ratios. Effective and proven methodology. Adaptation of costs and scalability of resources. Improvement in internal and external satisfaction levels. Improved productivity. Access to the most advanced technical resources. achieving speed and efficiency in costs and processes and the best solution for each case. Benefits of randstad RPO

07 training need to increase your workers employability? we help you design your training plan Through our training methodology we help you Our e-learning and online courses are available on manage talent and create value by developing the multiple devices in order to offer the flexibility and knowledge and skills of the people who form part mobility that certain jobs require. of your company. We provide you with knowledge and effective solutions for your organisation by means of: Identification of the level of 1 need. 2 Diagnosis and analysis of training requirement. 3 Organisation and design of the training plan. 4 Design and running of training actions/courses. Actions adapted to your company s culture and requirements. Content in line with your strategic objectives. Training methodologies adapted to your employees needs. classroom Methodologies e-learning blended Corporate. Group. Individual. Analysis of current situation. Description of needs. Definition of objectives. Identification of training actions. Planning of the training plan or itinerary Management of trainers Organisation of sessions Design of training actions. Teaching. Satisfaction evaluation. Bonus management. online We can help you with the running of training actions, the design of your training plan and all the processes involved in the training function through the complete outsourcing of the area, thanks to our TPO (Training Process Outsourcing).

08 outplacement need to restructure your staff? what do we offer your employees? Outplacement is a process providing employment advice and guidance for workers who are leaving a company. The aim of our outplacement programmes is to decrease inactivity among these workers. We accompany and guide them through a personalised retraining programme and prepare them to move back into the labour market through a training and job search process. Other guidance services: In-placement: finding the position within the company that fits the worker s personal goals and aspirations and the corporate goals of the company. Retirement: we help the people in your company prepare for their new life plans and retirement Outplacement services not only benefit employees, but also help companies and society. We advise and guide them when they move back into the labour market. EMOTIONS GUIDANCE REDUNDANCY TRAINING ACTIVATION NEW EMPLOYMENT CONTRACT NEW FUTURE PROSPECTS Job search in more than 40 countries in wich we are present: International Mobility. Our strengths guarantee your employees success. Service provided in more than 250 offices. SEPARATION PHASE TRANSITION PHASE NEW START PHASE Real employment opportunities in more than 165,000 companies with more than 8,000 job offers. TIME Randstad Empleo Empresa de Trabajo Temporal, S.A. Single-Shareholder Company, Employment Agency no.: 9900000118. Authorised as an Employment Agency and Relocation Company and the holder of tax ID no.: A-80652928.

09 Randstad Fundation need support in CSR or compliance with the LISMI (Social Integration of the Disabled Act)?) equal job opportunities A company focused on the world of employment, such as Randstad, cannot afford to forget about people who face bigger difficulties joining into the employment market. The Randstad Foundation aims to eliminate the barriers and obstacles hindering access to the job market for groups at risk of exclusion, such as: Our Foundation has two primary activities: Helping the most vulnerable people find a job. Advising and helping companies comply with current legal regulations, developing CSR policies linked to disability. All this with the aim of fulfilling our commitment to society: equal job opportunities. objective of integration actions Achieving acceptance of disabilitity through. People with disabilities. Women and men aged over 45. Immigrants. Victims of domestic violence. Single-parent families. Find out about a real case of labour integration. Randstad Foundation + RSC + society people Development of sociooccupational programmes with groups at risk of social exclusion to promote their integration in the labour market. Integration of people at risk of social exclusion in your company. Carrying out programs to increase employee awareness of the reality of disability and to help your company adopt a more favourable stance towars disability. companies The Randstad Foundation is an organisation authorised to receive donations as an alternative measure to the LISMI. Randstad Foundation. Employment agency no. 9900000189, authorised as an Employment Agency. Tax ID no.: G83844316. Más información en fundacionrandstad.org

10 Randstad Direct need innovative solutions? make the most of all the advantages of technology Randstad is constantly innovating and carrying out research in order to create the best solutions, such as the following: 3. Mobility solutions: You can immediately access information relating to your products and services. This access to real-time 1. Your centre of excellence: In cases where resource requirements are geographically distributed over a wide area and an adaptable response is required, Randstad offers you an exclusive team of people and an application providing cost traceability and a personalised service. information allows you to make decisions quickly and effectively. Our technology solution can be completely personalised and has been developed for the monitoring and management of mobile workers. 4. Payroll: When you have the candidate but want a specialist to take care of everything else. STI: mobile staff management payroll intensive technology use training recruitment jobbing 2.0 2. High-availability solutions: When you need to access our services outside the usual business hours of our branch network, Randstad offers you: 5. Jobbing 2.0: This is a service that we offer on our website for all companies. After completing a straightforward registration process, companies can publish their job mobility Randstad Direct immediacy 365 service, made up of experts in human offers and fill their vacancies. resource solutions dedicated to your company and available 365 days of the year. E-solutions portal for our clients, web solutions for our workers, signature of Randstad has an in-house development team that designs and creates the best solutions for you. worker s portal signature documentation alerts 365 documentation, courses, management of legal documentation, reports, etc. client s portal signature documentation reports high availability

11 global solutions Randstad began its operations in Spain in 1993 with its first office in Madrid. Since then, the group has expanded its business all over the country and now has an extensive network of 250 offices across Spain with representation in all the autonomous regions. Today Randstad has 1,500 workers every day making it possible for more than 16,000 people in our country to have a job. North America - Income: 3.946,5 billion. - 6.370 corporate employees. - 105.900 candidates. - 1.041 offices, of which 279 are in-house branches. Germany - Income: 1.842,6 billion. - 2.770 corporate employees. - 50.600 candidates. - 558 offices, of which 260 are in-house branches. Iberia - Income: 781,7 million. - 1.350 corporate employees. - 45.000 candidates. - 266 offices, of which 43 are in-house branches. France - Income: 3.098,6 billion. - 3.880 corporate employees. - 83.400 candidates. - 868 offices, of which 127 are in-house branches. Belgium and Luxemburg - Income: 1.317,8 billion. - 2.020 corporate employees. - 42.300 candidates. - 344 offices, of which 156 are in-house branches. Otros european countries - Income: 897,6 millon. - 1.780 corporate employees. - 36.300 candidates. - 341 offices, of which 84 are in-house branches. Holland - Income: 2.824,9 billion. - 4.730 corporate employees. - 85.400 candidates. - 634 offices, of which 269 are in-house branches. United Kingdom - Income: 798,7 million. - 1.750 corporate employees. - 20.400 candidates. - 203 offices, of which 64 are in-house branches. Rest of the world - Income: 1.578,4 billion. - 4.480 corporate employees. - 112.400 candidates. - 241 offices, of which 23 are in-house branches. Information sources: Annual Report Randstad Holding 2012. Find out about Randstad s history.