Director of Talent Management Loyola University Health System Maywood, Illinois Position Specification June 2015
Summary Loyola University Health System (LUHS) is seeking a Director of Talent Management to assume a strategic leadership role working within the department of Human Resources, with responsibility at the health system level for talent management and leadership development initiatives. Reporting to Vicky Piper, the Senior Vice President of Human Resources, the Director will be a strategic thinker and possess strong operational and implementation experience as it relates to the arena of talent management. The primary function of this important role is to provide health system direction for the design, development, implementation, and evaluation associated with a long range proactive strategy of leadership and colleague development at LUHS consistent with its Magis Culture. As such, the Director will assume a critical role in supporting the strategic goals and mission of LUHS to ensure the delivery of world class healthcare through the optimization of an innovative talent management program. The Opportunity Building a talent management program that will be hardwired into the organization, this is an ideal opportunity for an experienced professional to drive both the strategic and tactical components required to develop a robust, measurable program that is consistent with the Magis values of LUHS. The Director of Talent Management will collaborate with organizational leadership to develop a range of short and long term goals as well as set priorities to ensure organizational buy in and active engagement amongst existing leaders, potential leaders and peer groups. The Director will implement talent management strategies to support colleague and leader development in concert with Trinity Health and assume responsibility for developing a health system talent plan including talent stewardship, core management development programs, change leadership facilitation and competency development. Included in his or her portfolio, the Director will be expected to engage and manage colleague/physician engagement measurement, as well as intervention, as necessary to support organizational needs. S/he will be responsible for Just Culture programming and the creation of a facilitated campus specific Leadership Development Institute (LDI) in addition to initiatives designed to support and advance leadership development. This will include working as an internal executive coach and the planning and facilitation of leadership retreats. The Organization The people of Loyola promise patients that we go beyond the illness to treat the whole person. Loyola University Health System Mission Statement LUHS is comprised of a comprehensive Academic Medical Center - Loyola University Medical Center (LUMC), Loyola Gottlieb Memorial Hospital, a community hospital located in nearby Melrose Park, and over 30 suburban satellite locations. It boasts the largest NICU in the state of Illinois and has level 1 trauma status. With 775 faculty and 638 residents and fellows, LUHS has a strong tradition of providing high-quality patient care. Grounded in Jesuit traditions, they seek to provide the best patient care through three mission areas: excellence in clinical service, education of tomorrow s healthcare leaders, and research that improves human health in our communities and around the globe. 2
Since 2012, LUHS has been a member of Trinity Health, one of the largest Catholic health care systems and the 12 th largest health system in the United States. Trinity Health was formed in 2000, when Holy Cross Health System merged with Mercy Health Services in a singular mission. In 2011, LUHS selected Larry M. Goldberg as its new President and Chief Executive Officer. Formerly, the Chief Executive Officer at Vanderbilt University Hospital, he brings a plethora of experience to LUHS, most notably as a veteran of academic medicine and strategic business leadership. U.S. News and World Report magazine has for the eighth year in a row, ranked Loyola University Hospital as one of the top 50 hospitals nationwide for heart and heart surgery (29 th ). It was also ranked within the top 50 hospitals for ear, nose, and throat (43 rd ), urology (44 th ), neurology, and neurosurgery (45 th ). These prestigious honors place Loyola University Hospital among an elite group of hospitals that provide the highest caliber of care for some of the nation s sickest patients. Rankings are based upon reputation, death rates, patient safety, and care related factors. In addition to these nationally ranked programs, LUHS also provides transplant programs for heart, lung, kidney, liver, and bone marrow. Culturally, the organization is committed to excellence, service, and compassionate care giving. Quality and Safety are longstanding top priorities for Trinity Health. In order to fulfill its mission, the leadership fosters an environment that encourages innovation, embraces diversity, respects life, and values human dignity. As part of its core value system, LUHS also treats the human spirit. For more details, please visit www.loyolahealth.org. 3
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The Position Scope of the Director Position: Talent Management - Develops and implements colleague and leadership education and training programs including, but not limited to, performance management, technical skills development, leadership career development, and professional development. Talent management initiatives will address development needs and assess and provide development opportunities to new, emerging and top talent leaders. S/he also assumes responsibility for on-going Leadership Development Institutes and manages the talent stewardship/succession planning/leadership transition process. S/he is also responsible for providing feedback on coaching for additional talent development engagements. Culture Development and Change Leadership - Provides organizational consultation and leadership to foster and develop a positive culture. Oversees and provides leadership coaching, development of change management competencies and integration of the LUHS Magis Standard and organizational integration of the Trinity Health Just Culture philosophy to build and sustain a meaningful and rewarding work environment for LUHS colleagues. Planning - Leads strategic planning for talent development initiatives in collaboration with Trinity Health to meet organizational and system goals. Works with senior leadership to accurately assess organizational development needs and plan and implement talent management plans. Ensures the adaptation of goals and plans to provide a response to the environment and successfully meet all goals and objectives. People Management and Organization of Resources - Implements systems and services to achieve organizational objectives for talent management and human resources systems. Recruits, interviews and selects staff to meet departmental and organizational goals and meet customer expectations. Develops talent management team and provides performance feedback and individual coaching to maximize team performance. Develops and implements polices, management and operational structures to ensure continuous improvement, service excellence and enhanced productivity. Communication - Provides effective communication to administration, faculty, management and staff to establish an understanding of the organizational mission and the strategic goals necessary to achieve operational goals. S/he will meet regularly with senior leadership, department heads and direct reports to facilitate ongoing communication, goal setting and decision making. The Director will act as representative of the organization to the public and healthcare communities, regulatory agencies, media and government. Financial Management - Assists in the development of the annual budget to ensure appropriate allocation of resources to support operations and meet departmental goals. S/he will manage the operational budget, including revenue expenses, staff levels and capital equipment sufficient to meet current and projected patient volume and service requirements. Professional Development - Actively engages in professional development to maintain current skills and knowledge of the changes in environmental trends, clinical development and best practices as they relate to business opportunities. 6
The Candidate The candidate for this position will be a mission driven leader, committed to working within a highly focused leadership development setting. A degree in Organizational Development or a related field is essential while being Masters prepared is highly preferred. Ideally, s/he will have worked in a setting involving the education and training of healthcare professionals, although the position is open to professionals currently working outside of healthcare who have demonstrated innovative work in their current organization as it pertains to culture development, change leadership, strategic planning and operational execution in the field of talent management. Most important, this individual will have a track record of working and leading successfully within a structure that is committed to cultural transformation, succession planning and leadership development and espouses a values based, mission oriented work environment that is aligned with the Magis values of LUHS. Other personal attributes include: The poise and sophistication to operate in an academic medical center and health system-wide role and promote the important mission and activities of LUHS, especially as they relate to talent management. Being part of a high performing, collaborative team whose shared mission is the provision of measurably world class healthcare at LUHS. Being comfortable leading the charge for cultural transformation as it relates to talent management, colleague and leadership development and possessing the savvy and expertise to overcome perceived barriers to achieve defined goals and objectives. The ability to support and partner with senior management, physician leadership, and peer groups to drive a competency based program aligned with the current leadership development initiatives already in place. Possessing the personal charisma to motivate and inspire others into action and bringing a can do proactive approach to the arena of talent management. The ability to partner effectively with the Vice President of Human Resources and senior leadership to drive change and to implement a cohesive leadership development program that appropriately aligns with the goals and objectives of the business and values of LUHS. A comprehensive understanding of the changing landscape as it relates to leadership development innovations and the ability to take new concepts and innovations and implement them into LUHS to drive forward thinking and proactive, consistent results. Being a resource as an educator, coach and mentor to a diverse audience within LUHS, instituting an environment of high engagement for physicians and executives, and promoting a culture of collaboration and consistency. A high level of Emotional Intelligence. Being highly skilled at building relationships and gaining buy in through engagement, listening, and possessing a transparent communication style. The ability to foster an atmosphere of respect, trust, and aligned commitment to organizational goals consistent with the Jesuit mission of LUHS. Working collaboratively with peers and others at the LUHS and all of its affiliated organizations. 7
The ability to manage conflicting priorities and adapt to changing demands in a complex academic setting. Being a skilled facilitator who understands the nuances of serving many masters in a complex and matrixed environment. Critical Success Factors The Director will: Demonstrate his or her abilities as a relationship person and have the ability to build sustainable relationships across the organization and at all levels. S/he will be comfortable working as part of a team and within a culture that is humble and respectful, but also possess the self-confidence to work alongside a diverse group of people and personalities. Ideally, leading from a spirit of inclusion and transparency, the Director will work closely with the Vice President of Human Resources and operate as a confidante and highly competent professional who operates as both a do-er and a strategic thinker. Holding this highly visible position both within LUHS and Trinity Health, the Director must be able to comfortably navigate between the two entities and operate from a servant leader perspective. Collaborate with senior leadership to create a vision around talent development for LUHS. This important initiative will focus on existing organizational leaders, physicians and colleagues and formulate as a three year strategic plan for which the Director is wholly responsible for implementing. S/he will incorporate leader-on-boarding, create core development programs, new colleague on-boarding and the development of talent programs that align with organizational goals, talent review and professional development training for key leaders. Operate as a consultant to provide consulting services within LUHS to support and improve colleague/physician engagement, which includes the project management of the annual engagement and culture of safety survey process and the analysis of organizational results. S/he will collaborate with senior leadership to develop and implement corrective action plans for departments whose results demonstrate less than optimal engagement levels and ensure appropriate follow up until the desired results are achieved. Be an internal coach to leadership both on an ad hoc and continual basis to appropriately address engagement, team work and productivity issues and concerns. Champion initiatives in support of the Magis culture, including the Leadership Development Institute (LDI) across both campuses. Manage the implementation of the plan to integrate the existing two current LDI programs in addition to the continued integration of Just Culture programming and completion of the integration of the Magis standard into the Loyola Talent Management System selection, orientation, development programming, recognition, performance reviews and corrective action. Operate at the health system level, working collaboratively with Trinity Health leadership to maintain and improve current talent management systems and implement workday talent management systems to successfully support the organization. S/he will participate in Trinity Health talent management committees and while representing LUHS, develop and implement a common talent management approach for Trinity Health. 8
The Community Loyola University Medical Center and Gottlieb Memorial Hospital are located ten miles west of downtown Chicago. Chicago is renowned for many things; its size (almost 3,000,000 residents), its cultural diversity, which spans almost 100 designated neighborhood areas and its 26 miles of beautiful lakefront. It is estimated that there are over 7,000 restaurants and almost 400 theaters and art galleries combined. As architecturally diverse as it is culturally, it enjoys a national reputation for being a sports town, is famed for its jazz and blues music, and currently boasts some of the most accomplished chefs in the nation. A multicultural city that thrives on the diversity of its neighborhoods, Chicago embodies the values of America s heartland - integrity, hard work and community that reflects the ideals in the social fabric of its ethnic history. Today, Chicago is a leader in reforming public schools, enhancing public safety and security initiatives that provide affordable housing in attractive and economically sound communities, ensuring accessibility for all, and fostering social, economic and environmental sustainability. Compensation A compensation package will be constructed commensurate with the background and experience of the selected candidate and includes a comprehensive benefits program. Most significant is the opportunity to assume a key leadership role in a thriving organization renowned for its delivery of high quality patient care and its compassionate approach to treating the patient in a holistic manner, one that is consistent with Jesuit philosophy and values. For More Information We appreciate all referrals. Interested parties please send resume and cover letter to LUHSTalentMgmt2127@ZurickDavis.com. For additional questions please contact Ellen Mahoney or Annette Cooke at 781.938.1975. All contact with ZurickDavis will remain confidential. Loyola University Health System is an Equal Opportunity Employer 9