Vice President, Marketing and Customer Experience Wealth Management

Transcription

1 Vice President, Marketing and Customer Experience Wealth Management

2 About the Organization: CUNA Mutual Group is the leading financial services provider to credit unions and their members worldwide. For more than 80 years, CUNA Mutual Group has worked tirelessly to support the financial stability of their partners and customers, delivering products, services and solutions that meet the unique challenges and needs of credit unions and their members. As a mutual company, CUNA Mutual Group belongs to its policyholders, and operates to serve their best interests. The company is committed to doing the right things for their customers, staff and community. CUNA Mutual Group s vision is unwavering; to be a trusted business partner who delivers service excellence with customer- focused, best- in- class products and market- driven innovation. Their approach is progressive; CUNA Mutual Group s mission is aimed at guiding, uniting and helping credit unions achieve a shared agenda of removing barriers, creating awareness and fostering service excellence, with the ultimate goals of increasing credit union membership and delivering more value to members. Customer focus is of premier importance. CUNA Mutual Group is a trusted source for: Credit union protection products and risk management services TruStageTM insurance including life, health, accidental death and dismemberment, auto and home coverages (currently serving 15+ million members) Personalized investment planning and guidance through CUNA Brokerage Services, Inc. (currently serving 400,000+ members) Credit union lending and payment security programs, products and services (currently serving 8.5+ million members); and Retirement plans for credit unions and small businesses across the country through CUNA Mutual Retirement Solutions (currently serving 340,000+ hard- working Americans). The confidence and trust credit unions have in CUNA Mutual Group is reflected in the fact that the company protects, with one or more coverages, 96.9 percent of the more than 6,500 credit unions in the United States. In addition to the company headquarters in Madison, Wisconsin, CUNA Mutual Group has office locations in Fort Worth, Texas; Great Bend, Kansas; Waverly, Iowa; Farmington, Connecticut; as well as the Dominican Republic, Jamaica, Puerto Rico and Trinidad. About the Culture: CUNA Mutual Group is committed to doing business the right way with a clear commitment to company values. These values are simple: Uphold Integrity, Foster Collaboration, Promote Inclusion, Act with Courage, Work with Passion, Maintain Focus, and Generate Innovation. For the third year in a row, Madison s In Business magazine named CUNA Mutual Group one of the area s Best Companies to Work For based on quality of benefits. Of the 27 companies named, CUNA Mutual Group had one of the two highest scores in the ranking. CUNA Mutual Group was also named one of the World s Most Ethical Companies in 2013 and 2014 by Ethispere, a respected think tank.

3 A philanthropic organization, CUNA Mutual Group is proud to support the communities it serves through CUNA Mutual Foundation and the contribution of employee time and expertise. They promote program synergy and alignment, with a special emphasis on the needs of at- risk youth. In 2014 CUNA Mutual Foundation donated $2 million and 419 holiday gifts, adopted 7 school relationships, provided 75 grants, raised $500,000 through employee contributions, and contributed 7,102 volunteer hours to the community. CUNA Mutual Group s culture and collaborative work spaces allow individuals to build relationships, try new ideas, and grow. CUNA Mutual Group recently invested in the interior of their corporate headquarters in Madison to create more cooperative work spaces for employees and visiting customers. A large, light- filled coffee shop- style central gathering space is surrounded by smaller glassed- wall meeting spaces allowing for meetings of many or few. Customer space features technology to showcase and better understand all that CUNA Mutual Group can bring to their business, in a comfortable space for interaction and learning. The grounds incorporate significant green space and areas for outdoor seating, and a corporate vegetable garden on the west side of the building encourages employees to work outside with their teams. For additional information, please view CUNA Mutual Group s 2014 Annual Report and visit About Wealth Management Services: Under the direction of CEO, Bob Trunzo, CUNA Mutual Group has increased its focus on the consumer, with a mission to become the trusted insurance and investment partner, empowering hardworking Americans to achieve financial security throughout their lives. Wealth Management is a core business unit within CUNA Mutual Group, poised for significant growth by providing financial advice and asset accumulation products to middle Americans. This will be achieved by building and accelerating the growth of its financial service program for credit unions (CBSI), as well as growing distribution of its unique manufactured annuity products through channel partners outside the credit union space. Led by Senior Vice President, Jeff Bosco, the Wealth Management business consists of CUNA Brokerage Services (CBSI), the Company s financial advisor network within the credit union market, and its manufactured annuity products, which are distributed through both CBSI and through other channel partners (Financial Advisor Network or FAN) outside the credit union space. CUNA Brokerage Services, Inc. provides broker- dealer services to credit unions throughout the nation, offering a full range of investment and insurance products to help credit unions support their members in reaching a more secure financial position. CBSI is the leading broker- dealer serving the credit union marketplace and has more than 250 credit union programs, 400 active advisors, with more than $3 billion in mutual fund, annuity and managed account sales, and more than $140 million in annual revenue. The Wealth Management business also manufactures a full portfolio of MEMBERS branded annuity products available to consumers through both our CBSI and FAN distribution channel partners. Products are differentiated by their simplicity solutions designed specifically for middle market target segments who need non- complex features at competitive prices, coupled with support and information that enables customers to choose the right product for their situation.

4 About the Position: Under the direction of the Vice President Strategy, Planning, Data & Analytics, the newly created Vice President of Marketing and Customer Experience role holds the primary responsibility for developing and managing the overall product and sales marketing strategy and for leading the development and execution of the customer experience for the Wealth Management business. This senior level position is responsible for understanding the wealth management market, market opportunities, leading marketing practices, macro and industry trends, and customer needs. Branding and marketing strategies will support credit unions and other channel partners interested in offering CUNA Mutual Group s products and services, reach financial advisors who sell the products, and educate consumers. Leading a team of marketing professionals in Madison and other locations, the Vice President will work with the Vice President of Strategy to determine how to best grow the Wealth Management business and implement the vision. The Vice President of Marketing and Customer Experience is responsible for driving brand value by developing innovative marketing plans to position Wealth Management products. This effort will incorporate both B2B and B2C strategy to create new business growth and retention. The marketing function will work closely with other business and infrastructure areas to efficiently deliver and measure results. Responsibilities: Develop and lead execution of annual long- term marketing plan for Wealth Management, including leadership of branding strategy and management; oversee advertising and media selection Serve as a member of CUNA Mutual Group s brand council Lead development and evolution of customer experience; determine key value drivers to define and deliver new business capabilities in support of the roadmap As part of the executive leadership team, contribute to the overall strategy of the business with the goal of achieving short and long- term growth Establish, communicate and implement departmental plans, objectives and strategies and gain support from relevant stakeholders Ensure marketing initiatives and programs support Wealth Management business goals Establish, refine, and manage dashboard of key performance indicators; evaluate program effectiveness and make adjustments to ensure results Manage and develop staff by creating a common vision, setting clear objectives for department, and providing staff members regular performance feedback Experience and Competencies: 10+ years of marketing leadership experience in a comparable business Deep knowledge of financial services/insurance marketing practices preferred Bachelor s degree in Marketing, Business or other related field, or related professional experience; MBA strongly preferred Experience successfully branding/rebranding in a complex, matrixed environment

5 Ability to innovate product offerings and service approach, enhance the customer experience, and ultimately grow the business Prior strategic and tactical marketing leadership experience Proven success developing and implementing large- scale change initiatives to improve sales and marketing performance Demonstrated record of leveraging insight and data analysis to determine the best ways to exceed customer needs and business targets Proven ability to architect customer experience with a complex product or service Excellent communication skills with senior leaders, internal and external business partners, customers and consumers Ability to assess the marketing function and determine how to operationally implement best practices in support of the business Ability to provide a strong voice in leading the marketing strategy with collaborative teams Experience hiring, training, leading and motivating a sizeable team Comfortable with a fast- paced environment Ability to travel up to 10-20% Position Location: The position is located in Madison, Wisconsin. Madison anchors a thriving economic region of 500,000 and is regarded as one of the best places in America to live, work, play, and raise a family. Madison is a rare combination of thriving businesses, progressive government, rich culture and advanced education - all in a setting of rare natural beauty. Surrounded by five lakes, Madison is home to one of the best networks of biking trails in the US, distinctive locally- owned businesses, safe neighborhoods, excellent healthcare, green resources, superior public education, unique music venues and a burgeoning restaurant scene. Combine these factors with a low unemployment rate, a 15 minute commute downtown from most surrounding communities and a sense of personal security, and you have Madison an outstanding place to live, work, and play. Madison, Wisconsin consistently earns top results in nationwide quality- of- life rankings, articles and surveys. For more information, please visit:

6 Application and Selection Process CUNA Mutual Group has retained QTI EXECUTIVE AND PROFESSIONAL SEARCH to conduct the search for its new Vice President, Marketing and Customer Experience. QTI Executive and Professional Search is a specialized recruiting division of The QTI Group, a comprehensive human resources advisory services firm founded in QTI is headquartered in Madison, Wisconsin, with nine branch offices throughout the state. Qualified individuals interested in being considered for the position, are invited to send their resume to: