ELKO COUNTY HUMAN SERVICES EMPLOYMENT OPPORTUNITY ANNOUNCEMENT POSITION: SALARY: Receptionist/Assistant Caseworker Criminal and Child Support Division Step 1 - $16.8467 per hour Step 2 - $17.3520 per hour Step 3 - $17.8724 per hour APPLICATION DEADLINE: Grade 106/19123 & 19122 February 2, 2016 @ 5:00 p.m. Elko County District Attorney s Office is seeking an individual with above average customer services skills and can work well under pressure. Experience in greeting the public in a professional manner and telephone etiquette required. This candidate must be able to perform basic math, type 40 words per minute, use multi-line telephone system and 10 key calculator. Microsoft Word knowledge required. Must be bondable. General legal experience or related equivalent preferred. Detail oriented. This positon is job shared between the criminal and child support divisions. In addition to routine receptionist duties, this position will assist caseworkers and professional staff with various clerical duties as needed. 100% PERS Retirement Minimal Fee for Employee Medical/Dental, Life & Vision Insurance Obtain application and a full job description on line a www.elkocountynv.net-jobs or: Elko County Human Services 540 Court St. (Physical Address) 571 Idaho St. (Mailing Address) Elko, NV 89801 (775) 738.4375 phone (775) 738.5984 fax Elko County is an Equal Opportunity Provider and Employer In compliance with applicable laws, reasonable accommodations may be provided for qualified individuals with a disability who require and request such accommodations. Post / County Website Cc: Patrick Dunn, President, GBU
DEFINITION This position represents the Elko County District Attorney s Office, Criminal Division. Responsibilities include greeting the public for the Criminal Division and answer the telephone and route calls to the appropriate person, receive and distribute all incoming/outgoing mail, reports and legal documents, prepare banking deposits. Assist caseworkers and professional staff with various clerical duties. Appropriate professional attire is required. Normal business hours Monday Friday 8:00 a.m. 5:00 p.m. SUPERVISION RECEIVED AND EXERCISED Under the direct supervision of the Assistant Office Manager, this position serves a Receptionist/Assistant Criminal Caseworker for the Criminal Division of the District Attorney s Office. EXAMPLES OF DUTIES Duties may include, but are not limited to the following: Politely and professional greet those arriving at the District Attorney s Office and attempt to provide them the requested service. Politely and professionally answer Criminal Division telephone lines (within 3 rings). Screen the calls before rerouting to the appropriate recipient. Take clear, concise, and accurate telephone messages. Provide back-up to child support telephones and walkin customers, directing visitors when applicable. File documents with various Justice and District Courts, obtaining the Judge s signature, when required. Enter clear and concise case notes in the computer after speaking with a customer in person or on the telephone.
Receive and distribute all incoming Criminal Division mail, reports and legal documents to the proper persons after entering case notes received. Check criminal and child support out-going boxes at the clerk s office, justice court and county mailroom. Process outgoing mail. Serve as a back up to the Child Support Division receptionist when needed. Confidentiality and teamwork is a must. Maintain Criminal Division Office copiers; change toner and maintain paper supply. Keep accurate inventory of office supplies; inform Office Manager when supplies need to be ordered. Perform miscellaneous secretarial tasks at the direction of the Assistant Office Manager, including copying files, letters, faxing etc... Perform professionally and efficiently under pressure. Maintain composure in spite of constant disruptions. Open new bad check files in computer system; request certified banking records and monitor the case for payment. Understand orders, motions, petitions, stipulations, and other legal documents. Copy all certified documents, carefully preserving the original for admittance to Court. Backup for attorney witness/victim interviews. Copy and distribute jury lists. Locate closed and spindled criminal files, as requested. Explain general policies and procedures regarding the Criminal Division to the public. Assigned job tasks/duties are not limited to the essential functions. QUALIFICATIONS KNOWLEDGE OF: Nevada Revised Statues. Microsoft Word. ABILITY TO:
Ability to be a self-starter. Ability to demonstrate teamwork. Ability to demonstrate organizational skills. Ability to perform duties in a multi-task fast paced environment. Ability to be flexible. Ability to maintain confidentially. Perform basic mathematical calculations. Type with speed and accuracy, 40 words per minute. Must be able to lift up to 50 pounds. EXPERIENCE AND EDUCATION To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. LICENSES OR CERTIFICATES Must have valid Nevada driver s license. MACHINES / TOOLS / EQUIPMENT Personal computer Copy machines/printers/fax machines 10-key calculator Multi line telephone system OTHER REQUIREMENTS Must be bondable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. While performing the duties of this job, the employee is frequently required to talk or hear; sit; use hands to finger, handle, feel or operate objects, tools, or controls; and reach, with hands and arms. The employee is required to stand or walk. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
DEFINITION This position represents the Elko County District Attorney s Office, Child Support Enforcement Division, and the Division of Welfare and Supportive Services. The Division of Welfare and Supportive Services has the responsibility for enforcement of child support laws of the State of Nevada and other states as required by court order. Appropriate professional attire is required. Normal business hours Monday Friday 8:00 a.m. 5:00 p.m. SUPERVISION RECEIVED AND EXERCISED Under direct supervision from the Child Support Program Manager this position serves as Receptionist / Assistant Child Support Caseworker for the District Attorney s Office. Responsibilities include greeting the public for the Child Support and, answer child support telephones and route calls to the appropriate caseworker, receive and distribute all incoming child support mail reports and legal documents, update computer screens with case information, accept child support payments and prepare banking deposits. Assist caseworkers and professional staff with various clerical duties. EXAMPLES OF DUTIES Duties may include, but are not limited to the following: Politely and professionally, greet those arriving at the District Attorney s Office and attempt to provide them the requested service. Politely and professionally, answer child support telephone lines (within 3 rings). Screen the calls before rerouting to appropriate recipient. Take clear, concise, and accurate telephone messages. Receive, receipt, and safeguard child support payments following guidelines for cash handling. Complete bank deposits. Enter clear and concise case notes into NOMADS (child support computer) after
speaking with client in person or on the telephone. Ascertain eligibility of new clients and send out appropriate applications and other forms as requested. Receive and distribute all incoming child support mail, reports, and legal documents to the proper persons. Maintain all child support filing daily. Maintain calendar for child support caseworkers and schedule appointments. Perform miscellaneous secretarial tasks at the direction of the Child Support Program Manager, including copying files, letters, faxing, setting up new case folders, etc. Maintain and update child support enforcement manuals and report binders. Take documents to county clerk s office and stamp all outgoing mail daily. Check criminal and child support out-going boxes at the clerk s office and mail room, distribute all documents to proper persons. Placate a sometimes resentful public. Maintain composure in spite of constant disruptions. Maintain child support copier; change toner and maintain paper supply. Explain policies and procedures regarding child support eligibility requirements and criminal / civil procedures to persons of varied backgrounds. Understand orders, motions, petitions, stipulations, and other legal documents. Assigned job tasks/duties are not limited to the essential functions. QUALIFICATIONS KNOWLEDGE OF: Microsoft Word and Excel. Nevada Revised Statutes as they pertain to Child Support Enforcement. Type with speed and accuracy, 40 words per minute. Perform basic mathematical calculations; percentages; decimals etc. ABILITY TO:
Ability to be a self-starter. Ability to demonstrate team work. Ability to maintain confidentiality. Ability to demonstrate organizational skills. Ability to perform duties in a multi-task environment. EXPERIENCE AND EDUCATION To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. LICENSES OR CERTIFICATES Must have a valid Nevada driver s license. MACHINES / TOOLS / EQUIPMENT Personal computer. Copy machine / printers / fax machines. 10-key calculator. Multi line telephone system. OTHER REQUIREMENTS Must be bondable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties require sufficient mobility to work in a typical office setting, and use standard office equipment, (including a computer), vision, to read printed materials; hearing and speech, to communicate in person or over the telephone. Must be mobile, and able to sit, stoop and climb. Some accommodation may be made for some of the physical demands, for otherwise qualified individuals who require and request such accommodation. While performing the duties of this job, the employee is frequently required to talk or hear; sit;
use hands to finger, handle, feel or operate objects, tools, or controls; and reach, with hands and arms. The employee is required to stand or walk. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate.