What You Don t Know About Your HVAC System Can Put Your Safety At Risk, Inflate Your Energy Bill, And Leave You Broken Down When You Need It Most!

*(HVAC) - Safety and Efficiency Report * (HVAC is an acronym for Heating, Ventilation, and Air-Conditioning) What You Don t Know About Your HVAC System Can Put Your Safety At Risk, Inflate Your Energy Bill, And Leave You Broken Down When You Need It Most! License S1 391442 171 Short Beach Road Branford, CT 06405 Phone: 203-315-0323 / Fax: 203-315-0344 This report will help you decide if your HVAC System needs a closer look, who to call in an emergency, who to call for service, who NOT to call for service, and how to recognize an HVAC Company you can trust with the most important appliance in your home! 1

Your HVAC System May APPEAR To Be Running Just Fine, But Only A Qualified HVAC Company Can Uncover The Truth Is it in Peak Operating Condition for Both Safety and Efficiency? Will it Break-Down Without Warning? Does it Need Repair, Modification, or Complete Replacement? How To Find Out For Sure: We realize that consumers may be unaware that their current system may actually be unsafe and/or costing them a fortune in heating and cooling costs. We also realize that a professional report on its current state would be of great value. No one wants to spend money unless their system is proven to be a safety threat to their family or is so inefficient that replacing it would actually be less costly than extensive repairs and increasingly high energy bills not to mention the inconvenience and discomfort of a breakdown when your home comfort system is needed the most! We ve developed a Safety and Efficiency Inspection that is free of charge to those who have ordered this report! A full report will be presented upon completion. It will detail the exact Safety and Efficiency condition of your system with recommendations for proper care, repair, or replacement if needed. The following information will make you aware of major concerns regarding your HVAC system, concerning the Safety, Efficiency, Comfort, and Convenience. It will teach you how to judge each and every vendor that promises worryfree operation of your HVAC system, and how to schedule your Free Safety and Efficiency Inspection if you feel it would be of value to you! 2

Next, Let s Discuss Your Heating System, Your Central Air-Conditioning System, And What Controls Them Heating System: The difference between a furnace and a boiler A furnace blows hot air through ductwork and a boiler heats hot water that circulates through piping, to radiators, baseboard heaters and/or piping for radiant floor heat. Your heating system has the power to be the most lethal appliance, waste the most money in utility costs, and cause the most discomfort in the home, especially if it s not cared for properly, completely neglected, or not designed to the right specs for your home. A furnace or boiler is usually ignored and mistreated until it breaks down. Ironically, the reason that it broke down in the first place is because it was ignored and mistreated. The only point of contact most homeowners have with their heating system, is the thermostat. You may occasionally replace the air filter or have an HVAC company come out to look at it every few years but it needs more attention than that. Your heating system is continuously adjusting to every climate change, keeping you and your family cozy and warm, without skipping a beat. So treat it with a little respect! Central Air Conditioning System: Dirt, dust and animal hair are the biggest enemies of a central air conditioning system. You will spend 5% - 25% more on your electric bills if there is a slight film of dust on the coils of the outside unit or inside unit (air handler). That is one of the main reasons to have it maintained. There is an air filter that is supposed to catch all of that dirt, dust and animal hair before it reaches the vital components in the air handler. The air filter is usually located inside of the air handler or in the ductwork and it is recommended that it be replaced monthly. There are many types of air filtration systems that can be installed in your central air conditioning system that will catch more than just dirt, dust and animal hair. There are even central air filtration systems that can catch and kill microscopic air-borne particles, such as, bacteria, viruses and mold. These filtration systems can be installed on furnaces as well. The second biggest enemy is refrigerant (also referred to as Freon) leaks. A refrigerant leak will cost you 10% - 75% more on your electric bills and it can also severely damage the compressor in the outdoor unit. You should NEVER have to top off the refrigerant in a central air conditioning system. It is a SEALED system that should not leak. If a leak does occur, it must be repaired and then recharged with refrigerant. Air conditioning companies receive many phone calls during the summer with people asking if we can just add a little refrigerant or to top off their system, just to get them through the summer. First off, once a licensed contractor detects a refrigerant leak, he should be repairing it so you do not need to recharge it every year. There are hefty fines for letting refrigerant leak into the air. Thermostats: A thermostat is the controller that turns on and off, both your heating and central air conditioning system, depending on what temperature you would like in your home. There are thermostats that can be programmed (Programmable Thermostats) to set back the temperature while you re at work or asleep. So you do not have to remember to adjust it when you leave for work every day and some of them even have a vacation mode. Programmable thermostats can save you money on your heating fuel and electric bills, when programmed properly. The problem with these thermostats is they are confusing to program and some of them have a very small display, which makes it hard to read. There are some programmable thermostats that you can control over the internet. This can be beneficial if you are out of town or have a vacation home and you want to turn the temperature up in the winter to prevent pipes from freezing or you may want to monitor the temperature at a rental property. 3

7 Steps To A Safe And Efficient HVAC System: 1. Answering YES to any of these questions should raise a red flag about the overall safety and/or efficiency of your HVAC system: Is it over 10 years old? Do you only call for service when you need it? Are you relying on your gas, oil or propane company for HVAC Services? If you get a tune-up every 12 months, does the worker spend less than 1 hour on your system? Are you paying for yearly service but have to remember to call and schedule your own inspection appointments? Has your heating or air conditioning system shut down for no apparent reason at least once in the last few years? If you bought your house from a previous owner, did you have your HVAC system inspected by a Qualified, Licensed Contractor? How do you know they are qualified? Is your cellar very damp or was it recently flooded? Is your hot water heated and stored in a tank? Are you using room air conditioners? Were you told that your existing ductwork could never be modified to accommodate Central Air Conditioning? Were you ever told it was too expensive to get central air conditioning installed in your home? 4

2. Safety Concerns: The Potential Dangers of Carbon Monoxide Poisoning, fire, explosion, and how to safeguard against them Heating is the third leading cause of residential fires. Heating fires are a larger problem in single-family homes than in apartments. Unlike apartments, the heating systems in single-family homes are often not professionally maintained. Don t forget a gas or oil furnace is an Internal Combustion System. Carbon Monoxide (a byproduct of internal combustion) is a lethal odorless gas that can cause death very quickly in the right concentration. As a precaution, furnace manufacturers have designed an Emergency Safety-System in most furnaces (older models excluded) comprised of 6 or more Safety Switches that are designed to Shut-Down your furnace in the event of an internal failure which can cause fire, an explosion or force Carbon Monoxide through your ventilation system and into your living area. If this safety system fails, it would be just like running a car in your living room with the windows closed! Below is a list of common problems that can cause an internal failure and the importance of annual inspections which test the operation of each Safety Switch to ensure your systems Shuts- Down before the situation becomes dangerous... Here they are: A Cracked Heat Exchanger: Think of your Heat Exchanger as a radiator inside your furnace. Flames fired by either oil or gas heat up the heat exchanger and a fan blows hot air off the surface and through the ventilation system in your home. Carbon Monoxide is a byproduct of combustion and must be vented outside the home. The combustion section is sealed off from the section where hot air is distributed through your ventilation system. If a crack develops, the Carbon Monoxide can escape and be delivered into your living area instead of being vented outside. Flames can also shoot through the crack causing a fire hazard. Here are a few ways a crack can develop: Age every heat exchanger will crack eventually due to moisture (a natural byproduct of combustion plus expansion and contraction due to heating and cooling). If your furnace is being properly inspected every 12 months by a qualified HVAC Company, they will be able to spot the tell-tale signs before it becomes an issue. Following are two situations where excessive rust and excessive expansion and contraction can cause a premature void in the heat exchanger. 1. Excessive Rust moisture from a damp or flooded cellar can cause premature rust. In some cases, an attached air conditioning system that does not properly drain off the condensation can actually leak into the furnace and cause excess moisture and rust causing the heat exchanger to rust through before its time. 2. Excessive Expansion and Contraction (heating and cooling) an improperly sized furnace and power output can cause premature failure in the heat exchanger. There are a number of measurements and calculations that must be correct before choosing the right sized furnace for your home. If not done to properly, a furnace may cycle too often causing excessive heating and cooling. The added expansion and contraction can cause the heat exchanger to crack before its time. 5

Venting: Think of the venting system as the exhaust system in your car venting the Carbon Monoxide outside instead of in your living area. Any section of your venting system can be loose or broken from age or rough play causing Carbon Monoxide to be delivered into your living area. Carbon Monoxide Detector: Every home should have a Working Carbon Monoxide Detector. If everything else fails, you should be warned to exit your home before the Carbon Monoxide Levels become too dangerous. Asbestos: Older furnaces, boilers and ductwork were insulated with asbestos. The asbestos material is a white cloth-like material on the piping, ductwork or around the furnace or boiler. Sometimes it cannot be seen because it s under the jacket, but it may still be there. The Biggest Danger Neglecting your furnace! Either not having it inspected and Tuned-up every 12 months or having it done by the wrong technician The 6 Safety switches: The manufacturers of all current model furnaces have an internal Emergency Shut-Down System (6 or more safety switches) designed to shut down the furnace whenever it detects the likelihood of a failed system which can deliver Lethal Levels of Carbon Monoxide, fire, or explosion. All gas-fired furnaces manufactured since 1987 have flame roll-out protection technology that prevents flames from spilling out of the furnace's combustion chamber and starting a fire. This safety system must be thoroughly checked and each safety switch tested every 12 months to prevent a dangerous situation. 1. High limit (High Heat Switch) Will shut down your furnace before it overheats. 2. Safety Door Switch Will shut-down your furnace when the door is removed or opened to protect you from injury, burns, or getting your fingers caught in the fan. 3. Flame Roll Out Safety Switch If there is a back-draft, a clogged chimney, or venting problems, from birds nests, bee s nests, or animals. This switch prevents flame from coming backwards and burning all the wires in the furnace or catching your home on fire (That s why it is smart to keep the surrounding area from flammable materials. 4. A Pilot Safety Sensor or Thermo-couple This switch prevents gas from pouring into the furnace and causing an explosion. The thermo-couple senses whether or not the pilot is lit. If it isn t, it shuts off the main gas valve. If this switch isn t working, raw gas can be continuously injected into the furnace. The gas will eventually build up and cause an explosion. 5. Ceiling Safety Switch Located above the furnace or boiler, (similar to the flame roll out switch) cuts main power to the heating system. 6. Safety Pressure Switch Insures that the furnace or boiler is actually being vented properly to prevent dangerous levels of Carbon Monoxide Poisoning from pouring into your home. 6

3. Efficiency Concerns of Traditional Furnaces, Air Conditioners, and Hot-Water Heaters and What Current Technology Has to Offer: How to Maximize the Efficiency of your entire HVAC System Your Furnace alone can account for a whopping 50% of your energy usage! Current Technology will maximize the efficiency of your entire HVAC System. You should also consider every other energy efficiency measure, such as a loose or poorly insulated home. We ll Cover Them All Starting With The Most Efficient Home Comfort Systems: Hybrid System High Efficiency Heating and Cooling in One System: A High Efficiency Hybrid System operates with a High Efficiency Heat Pump which also provides Central Air Conditioning in the summer. The system will either include a new High Efficiency Furnace or work with your existing furnace as long as the efficiency rating is high enough and it is in safe working condition. When the outside temperature drops below 30 degrees, the heat pump will switch operation to the gas or oil furnace giving it an Efficiency Rating of up to 300% and up to a 50% saving on energy costs, which is much higher than the most efficient stand-alone oil or gas furnace. Furnace High Efficiency Furnace: A High Efficiency gas or oil Furnace can have an AFUE efficiency rating as high as 98%... AFUE The (Annual Fuel Utilization Efficiency) indicated as a percentage, your furnace's AFUE tells you how much energy is being converted to heat. For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases. Air Conditioning High Efficiency Central Air Conditioning: A High Efficiency Central Air-Conditioning System can have an Efficiency Rating as high as 20 SEER (Seasonal Energy Efficiency Ratio) is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power. Existing Ductwork: Your Ductwork should be properly sized and laid out. Ductwork that is too small will make the system work harder to deliver air decreasing efficiency. Install Ductwork For Central Air Conditioning or Ductless Air Conditioning Systems: Doing away with inefficient, loud, unsightly Window A/C units is something people have given up on. Many were told by so-called HVAC Experts that central air conditioning couldn t be done. The fact is we have installed the ductwork for Central Air where others have failed and Ductless A/C when it really couldn t be done saving up to 30% on energy costs either way. High Efficiency Tankless Water Heaters: Why heat 30-80 gallons of water at a time (and keep it hot) when you can just heat what you need when you need it? Natural Gas or Propane (LP) savings can reach 60 %. Heating water accounts for up to 30 percent of the average home's energy budget. The average tank heater has a life span of 10 years. Tankless water heaters will last twice as long or longer. They are not exposed to the same type of corrosion that dooms tank heaters. 7

Regular Maintenance = Higher Efficiency: Regular annual pre-scheduled maintenance will keep your system clean, running efficiently, and safe. It will also prevent those untimely breakdowns of your Home Comfort System. All furnaces and Air Conditioning Systems have Air Filters that should be changed every 3 months or sooner if you have pets. All manufacturers of Heating and Air Conditioning Equipment require Annual Maintenance so it runs at peak efficiency throughout its lifetime. Windows: Old single pane windows lose air through the glass itself and are usually not tightly sealed. Attic Fans: o In the Winter Hot air rises. Attic Fans lose hot air through the roof; your furnace has to work harder to replace that heat. o In the Summer The metal on your Attic Fan becomes hot and acts as a radiator; your airconditioning system has to work hard to replace the cool air. Insulation Inefficiencies: Many homes are not insulated at all or have missing insulation in attics, additions, or in the cellar all a huge loss of heat or cool air. Ductwork Free of Leaks and Clean: Your Ductwork in the cellar or attic may have leaks which can be sealed. Also, dirty ductwork can restrict airflow and decrease efficiency of your HVAC System. 8

4. Who Should You Call In Case of a Sudden Break-Down, and Why? This section will help you clearly see what type of service to expect from the Gas Company, fuel delivery companies, and any company that promises service or replacement for any HVAC systems: Doesn t it make sense to have one trustworthy HVAC company for Heating and Air Conditioning? A reputable HVAC Company to take care of your entire HVAC System is the most logical choice because they can service you both summer and winter! What kind of service would you expect from Your Gas, Propane, or Heating Oil Delivery Company when you need parts, service, or replacement for your Air-Conditioning system or Hot-Water Heater? Many uninformed homeowners are paying the gas company for service contracts that barely adequately cover you in case of a furnace breakdown. Others think they should pay their fuel delivery company for service. Who would you call if your Heating System suddenly shuts down, makes funny noises, or if you just want regularly scheduled tune-ups or service when it breaks down? If you ve answered the gas company, your propane company, your oil delivery company, a plumber, or just any old HVAC company you will more than likely be disappointed and at risk! Let s Take A Look At All Potential Service Providers And Help You Choose The Right One. The Gas Company: Other than a gas leak, the gas company is not equipped for every repair scenario that can come up. Many homeowners are paying extra on their monthly gas bill all year long and have a false sense of security when it comes to the level of service available to them. In many cases they cannot repair the problem and ask you to call a Qualified HAVC company. Here are a few scenarios. o First: You cannot call the Gas Company for a broken down A/C system. Only a qualified HVAC company will cover Heating plus Air Conditioning all in one yearly contract. Our contracts can include the entire HVAC system (Heating, Ventilation and A/C and even your Water Heater). o Second: Their best service contract offers an annual tune-up service but only if YOU remember to call between May 1 st and September 30 th and schedule your tune-up (and make sure to allow 5 to 7 full days for scheduling). There are no reminder calls or post cards. If you miss that window of opportunity, you will have to pay for your tune-up in addition to the $200 per year for the service contract). o Third: Their basic service contract does not include an annual tune up; it only covers the parts on a heating system that rarely are a problem. That service contract will cost you $125 FOR WHAT? It also only covers one thermostat. They will add $25 for each additional thermostat for either service contract. With this contract, you have to wait until you breakdown before they are even introduced to your furnace. Warning: If you smell Gas, you should immediately call the Gas Company, they will be out very quickly to turn off the gas and find out what is causing the leak. 9

Oil Delivery Companies or Propane Delivery Companies: MOST oil delivery companies will only service you if you are buying oil from them. If you bought your furnace from them, then changed oil companies, good luck getting them to honor their work in a timely fashion, if at all, when your furnace breaks down! o Most oil companies specialize in delivering oil while dabbling in the repair and replacement of Heating and Air conditioning systems, just to keep you as a customer. Plumbers: Plumbers are plumbers, not Licensed HVAC Contractors. They also dabble in the repair and replacement of heating systems but rarely know anything about your Air Conditioning System. The problem is a furnace is usually what controls the Air Conditioning System. The controls in the furnace are very intricate and way above the technical knowledge of an ordinary plumber. A plumbing license in Connecticut does not cover Air Conditioning repairs or replacements. The Average HVAC Company: Many HVAC companies don t have anyone to answer their phone when you need them most. When you finally do find an HVAC company that answers their phone, if you are not one of their regular customers, you go on their waiting list. Many HVAC companies are a one or two man show that defected from other HVAC companies and work out of their cars or pickup trucks and don t have the finances to stock up on everything they need for proper and prompt repairs. A mediocre technician that decides to open up his own business can only run a mediocre business. It takes years to innovate your business to the point where you actually offer exactly what your customers want. Many HVAC Companies are out of business or nowhere to be found when the inevitable service problem comes up. Big Box Stores: They send a salesman to your home and sell you a top of the line HVAC system, and then send a subcontractor (usually the one or two man show). These sub-contractors are mandated to do the work for a cheap price so that the big box stores can make all the money. This ALWAYS means that you will end up with an inferior installation because the subcontractor cuts corners. Example: A Central Air Conditioning System installed in an attic should be designed with a full duct work system to deliver the proper air-flow to each room. The common short-cut is to put one piece of duct and a lot of cheap flexible ductwork to each room. This causes the system to cost you more money in your energy bills. This flexible ductwork restricts the airflow, therefore not delivering the proper airflow to each room. If you are already suspect about the reliability and credibility of whoever is currently responsible for your HVAC system call for a FREE second opinion to confirm your suspicions and put your mind at ease. 10

5. In This Section There Are 8 Concerns That Will Help You Judge Every HVAC Contractor. 1. How many licensed service technicians do they have? Many companies will promise quick service, but do not have enough qualified technicians to get there when you need them most always on the hottest or coldest day of the year. 2. Do they pull a proper permit before installing your furnace? A permit must be purchased from your town for any HVAC replacement. Your town inspector s job is to do a final inspection of the work to make sure it was installed as per the national and local safety codes. If a permit is not obtained, any damage caused to your home from a defective installation or furnace will not be covered by your insurance and you are liable for the costs. Some non-reputable companies choose to lower installation cost by not getting the permit, putting you at risk and making you liable for the damages. 3. Do they show up in an unmarked truck? Wouldn t you like to know who is pulling in your driveway? It s for your safety. It s also FREE advertising for reputable companies what are they trying to hide? 4. Do they have a license # on their truck, invoices, and all of their marketing materials? The CT Department of Consumer Protection mandates that every contractor MUST display their license # on ALL of their vehicles and marketing materials. If they don t, they most likely do not have an HVAC license and are not working legally. 5. Do they have proper insurance? If someone gets hurt on your property, you will be liable if they re not properly insured. You should become an additionally insured on the HVAC company s insurance policy once you allow them to do any major work in your home, plus you should get a copy of that policy. 6. If you have yearly service, do they spend at least 1 hour tuning and cleaning your HVAC system? If not, they are missing something and there is no guarantee they are doing everything possible to make sure your system is running to its peak safety and efficiency. 7. Did your furnace sales person perform a proper Engineering Analysis before recommending an HVAC System? If he didn t spend at least 1.5 hours taking detailed measurements and calculating the right sized furnace, then most likely your HVAC System will not be sized correctly for your home. This could cause your HVAC System to work harder causing unnecessary expansion and contraction of your Heat-Exchanger causing it to crack prematurely. The result could be Carbon Monoxide Poisoning being vented into your living area. 11

8. Can they provide you with a real Return-on-Investment and payback period so you can make an intelligent buying decision? We mention a lot of ways to save money on your energy bills but the fact is, we won t know how much you can save until we see your actual bills and compare them to the efficiency rating of the new equipment. Some contractors will say that you will save so much money, the utility company will owe you and that s a lie. If the above questions raise any concerns, poor service will be the end result. You will find they will be missing when you need them most! So do your homework before hiring just any HVAC company. 12

6. You Can Do Your Own Quick Pre-Inspection. (Optional but recommended) With a quick walk-around, you can easily spot the common tell-tale signs of an HVAC System that s in need of a closer look: Here s a checklist to help you decide if you need a FREE Inspection to put your mind at ease: Outside Make sure the A/C Compressor is not covered in mulch or leaves so it can breathe. Look for rust or corrosion here. If there is no gray electrical box either on your house or on the unit, this portion of your installation is not up to code. Inside Take a look at your water heater to see if there are any water stains or moisture on or around the water heater or piping? Boiler If you have Hot-Water Heating, you have a boiler. Look for water stains, brown rust stains, or calcium deposits (looks like white rust) around the boiler itself or any piping leading to or from the boiler. Furnace If you have Hot Air Heating, you have a furnace. Check your air filter for any dust or debris, check the surrounding ductwork for any rust spots, and listen for any strange noises. One More Walk Outside When your furnace is running, check for BLACK Smoke. If you see Black Smoke, call us right away!!! Make sure to share your findings with your Finely Tuned Comfort Advisor These findings may be costing you money creating a Health Hazard, compromising the safety and comfort of your family! Notes: 13

7. For A FREE Inspection Call Us Now. Here s What We Will Do This inspection will uncover any safety and efficiency issues caused by poor installation, old age and improperly sized equipment for your unique home environment: Our comfort advisor will identify your immediate concerns about your home comfort system. Check each air vent for adequate airflow. Perform an equipment inspection, looking for abnormal or premature wear and tear, signs of rust, corrosion, dirt and dust. Record Model and Serial numbers to immediately detect age of equipment. Ductwork inspection to find any significant air leaks, corrosion, rust, dirt and dust. Listen for any unusual noises coming from your HVAC system. Visual inspection of water pipes to find, leaks, dripping, rust and corrosion. Look for any minor adjustments that can easily be made at time of the inspection, free of charge. Damage from poor installation. Look for any components that could have been damaged by a worker or rough play. Inspect the Venting System (like the exhaust system in your car). We are looking for signs of rust, corrosion, abnormal wear and tear, plus proper venting to make sure flue gasses are being vented outside and not in your home. We will make sure the ductwork is sized and designed properly for your home. Check all thermostats for proper calibration and explain how programmable thermostats can lower your energy bill. Check for older round style thermostats. They contain mercury. If you have one, it needs to be replaced. Inspect the zone system to be sure all dampers or circulators are working properly. A faulty zone system will cause lack of efficiency and discomfort. Check to see if you can benefit from a having a zone system installed. Zoning can save you money on your energy bills. Inspect the heat exchanger for cracks, rust and corrosion. (Carbon Monoxide Hazard) Check your air filtration system and make any suggestions to help you breathe better. Inspect all Emergency Safety Switches. One of our Finely-Tuned Comfort Advisors will present a Detailed Report offering advice and support on the safety and efficiency on your HVAC system. 14

Good Installations This is a high efficient condensing unit or heat pump. The outdoor unit needs to breath. It should be installed at least 1 ft. away from the home and if it is installed under a deck, it must have 4 ft. clearance from the top of the unit. There is a fan in the unit that sucks the air from the sides and blows it out the top. Raising the unit helps prevent moisture damage as well as landscaper damage. The grey box on the side of the home is the electrical service switch. This is a high efficient gas furnace installed in a basement. The white pipes on top are PVC vents. One exhausts the flue gasses and the other takes air from outside to provide the flame with oxygen. The cinder blocks under the furnace are used to prevent moisture from deteriorating the furnace cabinet. The little black & white box on the bottom left is a condensate pump. High efficiency furnaces create moisture inside of the furnace and that moisture needs to be pumped into an interior drain (usually the washing machine drain). This is a high efficient gas boiler installed in a kitchen. This picture is not the conventional way that a boiler is installed in the United States. It is usually installed in the basement or a closet. This type of gas boiler is very quiet and that is why it can be installed in a kitchen. These high efficient boilers can heat the home as well as the domestic hot water (shower, sink, washing machine). The controls for the boiler are right at your finger-tips. The white pipe is a flue vent and an air intake in one pipe. It goes directly out the side of a home, instead of using a chimney. 15

Everything We Do In Your Home Is 100% Guaranteed...In Writing! We hope this Report is helpful. It is designed solely for the purpose of educating homeowners on all of the components that make up the safe and efficient operation of your entire HVAC System. With this knowledge, any homeowner can judge whether or not their system needs a closer look and will be well-advised when speaking to anyone who claims they are qualified to fix, maintain, repair, or replace any component of any HVAC System. Please contact us for a FREE Safety and Efficiency Inspection. 16