Business Services Manager, Careers & Internships, Navitas Professional Full-Time Division: Reports To: Professional and English Programs Director, Careers and Internships Navitas was founded in 1994 with the goal of helping more international students succeed at university in Australia via improved student support and an extended academic year. Since then, Navitas has significantly expanded the services it offers students and clients and is creating opportunities through lifelong learning for more than 80,000 people in 27 countries every year. Navitas listed on the Australian Securities Exchange (ASX) in 2004 and is now an S&P/ASX Top 100 Company, employing more than 5,500 staff globally. Navitas operates across three Divisions. The Navitas Careers & Learning Skills business unit within the Professional and English Programs Division delivers a range of high-quality, innovative work-readiness and English language programs to individuals seeking to develop their skills and career opportunities. Navitas has a wealth of expertise in creating fully customised courses to provide exceptional learning experiences, ranging from memorable study tours and comprehensive corporate training programs to the establishment of learning and testing centres. The Navitas English Test Centre offers a suite of internationally recognised proficiency tests, including IELTS, to over 29,000 candidates each year. The Navitas Professional, Careers and Internship (C&I) operation is largely student facing focused on provision of work readiness programs for international students and graduates. The Navitas C&I operations deliver internship and workplace preparatory programs across five Australian states to international student graduates to develop them professionally and personally to enhance their career prospects. The unit provides career ready preparation for students seeking to enter the workforce at early stages of their professional career. C&I offers a portfolio of programs which develop foundation skills and career learning skills to enable students to progress their employment goals in their chosen career. C&I operates as a collegiate, matrix operational model leveraging the skills and expertise of the C&I and partner Navitas business units to deliver targeted and nuanced work ready and work development solutions for individuals, host companies and professional associations across Australia. The C&I team works closely with other Navitas units, to combine areas of expertise to enable a broad range of students and clients to participate and succeed in the workplace of today and the future. Areas of Responsibility:
The Business Services Manager is responsible for managing C&I client satisfaction framework, internal and external reporting, records management and the student experience and value-add services. The Business Services Manager is responsible for managing business improvement including internal and external audits, survey administration, analysis and reporting as well as development and oversight of action plans to address survey findings. In addition, they are responsible for preparing internal and external reports including ASQA, DIBP and Professional Association related reports. They will be a key contact for communication with Professional Associations and other external bodies. They will be responsible for managing C&I policy framework as well as records management across the C&I network. They are responsible for establishing a C&I student experience framework and supporting State operations in delivery of value add services such as workshops, test preparation, graduations and social events. The Business Services Manager works closely with other key internal managers, including State Managers and Team Leaders and C&I senior management. The Business Services Manager is a member of the C&I senior management team and will contribute to the development of strategic initiatives for the unit including product development and cross-unit business initiatives. This role will ideally be based in Sydney, NSW. Selection Criteria Essential Skills & Experience Relevant tertiary qualifications A sound knowledge of the business environment for internships, including internship requirements, visa and regulatory aspects Capacity to foster and maintain relationships with internal and external clients and accrediting authorities Excellent written and verbal communication, and interpersonal skills Demonstrated capability to develop effective working relationships with a diverse range of people Effective time management and organisational skills Demonstrated capacity to manage a busy workload Demonstrated ability to prepare correspondence and reports Demonstrated ability to interpret and apply legislation, standards, regulations and policies Demonstrated analytical, problem solving and decision making skills Demonstrated customer service focus What we offer: An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. To apply for this position, please send a current CV and covering letter, addressing the selection criteria, to Lynette Harris, Director, Careers and Internships, lynette.harris@navitas.com. Applications close Monday 20 th July 2015. 2
Position Description C&I, Business Services Manager Division: Reports To: Professional and English Programs Director, Careers and Internships 1. Overview and Objectives of the Position The Business Services Manager is responsible for managing C&I client satisfaction framework, internal and external reporting, records management and the student experience and value-add services. The Business Services Manager is responsible for managing business improvement including internal and external audits, survey administration, analysis and reporting as well as development and oversight of action plans to address survey findings. In addition, they are responsible for preparing internal and external reports including ASQA, DIBP and Professional Association related reports. They will be a key contact for communication with Professional Associations and other external bodies. They will be responsible for managing C&I policy framework as well as records management across the C&I network. They are responsible for establishing a C&I student experience framework and supporting State operations in delivery of value add services such as workshops, test preparation, graduations and social events. The Business Services Manager works closely with other key internal managers, including State Managers and Team Leaders and C&I senior management. The Business Services Manager is a member of the C&I senior management team and will contribute to the development of strategic initiatives for the unit including product development and cross-unit business initiatives. 2. Key Relationships The C&I Business Services Manager works closely with the Director, Careers and Internships, other C&I Managers and Team Leaders. Director Careers and Internships National Business Manager C&I State Managers and Team Leaders C&I Team Leader Business Operations Business Development and Industry Engagement Manager Curriculum and Learning Manager 3
Marketing Director, CLS Head of Learning, Teaching & Technology Services General Managers of CLS and other Navitas business units 3. Key Result Areas (Areas of Accountability and Responsibility) C&I Senior Management Leadership In conjunction with the Director, Careers and Internships and other C&I State Managers and Team Leaders, ensures the ongoing success of the C&I business unit by: Contributes to business unit strategy in line with the CLS & PEP objectives Contributes to sales strategies, policies and processes Contributes to marketing (including e-marketing) strategy, policies and processes Contributes to development and monitoring of Rolling Forecasts Monitoring and reporting on monthly and YTD financial performance via P&Ls for related expenses Contributes to development and implementation of Cross Business Unit activities Contributes to development and management of internal Navitas relationships Contributes to development and management of external relationships Product management as required Sound knowledge of shared services (IT, HR, property, Q&C) and provision of feedback into these areas as required to effect business objectives Other duties as directed by the Director, Careers and Internships For the C&I business unit: Client Satisfaction Framework Manages business improvement including internal and external audits Manages student and client satisfaction indicators Conducts analysis of client feedback and survey results Prepares reports providing analysis of client feedback, and recommendations for action Oversees development of action plans to address feedback Monitors and reports on implementation of action plans. Reporting & Analysis Contributes appropriately to Rolling Forecast on a quarterly basis; Participates in management meetings by teleconference or attendance; Prepares internal and external reports including ASQA, DIBP and Professional Associations Provides main point of communication with DIBP, Professional Associations and other external bodies 4
Prepares enrolment and internship reports for DIBP and Professional Associations Prepares enrolment and graduation reports -.Policies and Procedures Manages C&I policy framework Develops, implements and maintains policies and procedures to support business needs Compliance and Risk Management ensures the business is compliant with relevant industry requirements and appropriate Navitas strategies and policies in regard to risk management Manages archiving of records and relevant information pertaining to the business -.Customer experience Develops a student experience framework for the C&I network Oversees the delivery of value-add services including workshops, test preparation and social events Develops a graduation framework for C&I and oversees implementation of arrangements Monitors customer experience satisfaction Product Manager Undertakes a Product Manager role as required Other Duties Contributes to the strategic development of C&I Other duties in line with this PD 4. Selection Criteria (Qualifications, Skills and Experience) Essential Skills & Experience Relevant tertiary qualifications A sound knowledge of the business environment for internships, including internship requirements, visa and regulatory aspects Capacity to foster and maintain relationships with internal and external clients and accrediting authorities Excellent written and verbal communication, and interpersonal skills Demonstrated capability to develop effective working relationships with a diverse range of people Effective time management and organisational skills Demonstrated capacity to manage a busy workload Demonstrated ability to prepare correspondence and reports. Demonstrated ability to interpret and apply legislation, standards, regulations and policies. Demonstrated analytical, problem solving and decision making skills. Demonstrated customer service focus. Document version details Issue date Summary of changes 5
9 July 2015 PDS template modified 6