From: ACTIS Team Colombes, 11/03/2014. To: ACTIS Administrators and users. SUBJECT: ACTIS 19.2.x release note. ACTIS 19.2.x replaces 19.1.

From: ACTIS Team Colombes, 11/03/2014 To: ACTIS Administrators and users SUBJECT: ACTIS 19.2.x release note ACTIS 19.2.x replaces 19.1.x versions ACTIS 19.2.x accompanies: - The OpenTouch Suite for SMB offer integrating OmniPCX Office RCE 10.0 (OTSSMB catalog) - The OpenTouch Suite for MLE offer including OmniPCX Enterprise R11.1 and the related applications (with OpenTouch MultiMedia Services) and OpenTouch Business Edition 2.0 (OmniPCX Enterprise catalog) - The Network infrastructure offer with OmniSwitch, OmniAccess, OmniVista (Network infrastructure catalog) The new catalogs are available in the supply chain from November 3 except OTSSMB catalogs available from November 17. Ref : ACTIS19.2.x_ed1_en November 2014 1/17

April 7/July 7 November 3 January 5 ACTIS 19.1.x Catalog edition OTSSMB A24 Ed33 OmniPCX Enterprise E22 Ed30 OmniPCX 4400 18I Ed31 Network infrastructure D13 Ed33 17 Novembre ACTIS 19.2.x Catalog edition OTSSMB A25 Ed34 OmniPCX Enterprise E23 Ed31 OmniPCX 4400 18I Ed31 Network infrastructure D14 Ed36 (1) (1) Catalog and quote (WPL prices, net prices) From November 3, download either the Install19_2_x_00x-Ready-To-Use file (option ACTIS_ready-to-use - recommended) or the Install19_2_x_00x file (option ACTIS) : - Install19_2_x_00x -Ready-To-Use: Launch the installation in ACTIS 19.x directory. The update of the catalogs and WPL price lists is automatic. Download from ebuy the net price files of each product that you need and import them in ACTIS 19.x. - Install19_2_x_00x: Launch the installation in the ACTIS 19.x directory. Delete the old CTL catalog and import the new ones. Take WPL and net price files of each product that you need from ebuy and import them into ACTIS 19.x. Warning: Because ACTIS 19.2 is provided two weeks before SMB first order acceptance: If you manage SMB & MLE offers in the same ACTIS: it is mandatory between November 3rd and November 17th to keep your current ACTIS to manage your SMB offers and install ACTIS 19.2 in a separate directory to manage offers of the new OpenTouch Suite for MLE. This version is delivered to the ACTIS Administrators for customization and dispatching to Sales forces, Presales and Purchasers. The administrators must continue to use Install19_2_x_00x.zip to dispatch to the users the customized installations. IP Centralization Reminder: Any IP Centralization offer started in an ACTIS version, has to be completed within the same version. So before installing the following version, you have to generate the order file (order export) of all the IP Centralization offers in progress, because otherwise you will not be able to complete them and you will need to begin again all offers from the beginning. Ref : ACTIS19.2.x_ed1_en November 2014 2/17

Please help us defining the evolution of ACTIS by spending a few minutes to fill out the questionnaire available on the Business Portal Web site (your feedback form in the ACTIS home page). We remind you that the ACTIS Administrator documentation is available on this Web site. Reminder: When requesting support, please either creates an e-service Request on the Business Portal Web site or call our hot line (see numbers below) and send by mail (Ebg_Global_Supportcenter@alcatellucent.com) the files of the concerned offer with the SR identification number. Best regards, The ACTIS team Alcatel-Lucent Business Partner Support telephone numbers The (+) corresponds to the dialing code used to dial out of your country when making an international call (it is 00 for most countries) Supported language Phone numbers French +1 650 385 2196 German +1 650 385 2197 English +1 650 385 2193 Spanish +1 650 385 2198 Country Supported language Toll free number France Belgium Luxembourg Germany Austria Switzerland United Kingdom Italy Australia Denmark Ireland Netherlands South Africa Norway Poland Sweden Czech Republic Estonia Finland Greece Slovakia Portugal Spain French German English Spanish +800-00200100 Ref : ACTIS19.2.x_ed1_en November 2014 3/17

New features of ACTIS 19.2.x END OF WINDOWS XP SUPPORT (REMINDER) 6 INSTALLATION RULES WITH MICROSOFT WINDOWS 7 AND 8 (REMINDER) 6 1) New ACTIS installation 6 2) Moving ACTIS 19.x installed in Program file 6 3) Switching from Windows XP to Windows 7 or 8 6 4) Technical support 6 OPENTOUCH SUITE FOR MLE (OXE) 7 1) OmniPCX Enterprise Release R11.1 7 2) Appliance server - IBM System x3250 M5 7 3) Migrations to OTBE 7 4) IP Centralization 8 5) Increasing the remanent size 8 6) 3EH76187AA battery extension rack in phase-out 8 7) OmniPCX Enterprise Media Service 8 8) Phase out IP attendant softphone 8 9) Max number of IP-DECT set 8 10) Virtualisation 8 11) Essentiel mode in phase out 9 12) 4645 9 13) 4635J (VPU6) 9 14) OmniTouch 84xx and 86xx in phase out 9 15) OTCC Standard 9 16) GCE 10 17) CCivr 10 18) OpenTouch Multimedia Services 10 o Version R2.0 (and cancellation of R1.3 version) 10 o Migration from 4635/4645/8400/8440 to OTMS/OTMC with Universal Client discount 10 o Migration from ICS/My Teamwork (8400 and 8660) to OTMS 10 19) OmniVista 8770 R2.5 11 20) SBC - remote SIP users 11 21) Windows 8 and Windows 2012 11 22) Services 11 23) Hardware changes 12 OPENTOUCH BUSINESS EDITION 13 1) OpenTouch Business Edition R2.0 13 2) Migration to OTBE (Reminder) 13 3) Migration from BiCS to OTBE 13 4) OmniPCX Enterprise Media Service - Conferences 13 5) OmniVista 8770 R2.0 13 6) SBC Remote SIP users 13 7) Emergency Notification 14 8) Windows 8 and Windows 2012 14 9) API Provisionning 14 10) Hardware changes 14 OPENTOUCH SUITE FOR SMB (OXO) 15 1) OmniPCX Office RCE Release R10.0 15 2) New policy about add-on following the OXO versions 15 3) Essential mode phase-out 15 4) OpenTouch Conversation for Windows 15 5) Voice mail Voice message storage 15 6) My Teamwork application in phase-out 15 7) RCE fax server in phase-out 16 8) OmniVista 4760 in phase-out 16 9) OmniVista 8770 R2.5 16 10) Network Infrastructure 16 11) Video 16 12) USIT service in phase out 16 13) Hardware evolution 16 Ref : ACTIS19.2.x_ed1_en November 2014 4/17

OPENTOUCH OFFICE CLOUD FOR SMB 17 NETWORK INFRASTRUCTURE 17 USER INTERFACE 17 1) ASITA 2.8.3.0 - Installation time evaluation tool 17 Ref : ACTIS19.2.x_ed1_en November 2014 5/17

End of Windows XP support (Reminder) ACTIS 19.2 does not support Microsoft Windows XP. ACTIS currently runs on Microsoft Windows 7 and 8 32/64 bit versions and interacts with Microsoft Office Excel 2000/2007. Installation rules with Microsoft Windows 7 and 8 (Reminder) 1) New ACTIS installation For a new installation (Without initial offers), simply run the executable and follow the successive screens. WARNING: DO NOT INSTALL ACTIS IN PROGRAM FILES WITH MICROSOFT WINDOWS 7 and 8. IT IS RECOMMENDED TO INSTALL FOR EXAMPLE on C: \ ACTIS or D: \ ACTIS. 2) Moving ACTIS 19.x installed in Program file If ACTIS was installed in the system directory C: \ "Program file", you can move the ACTIS directory and the offers directory. 1 / create the offers directory (e.g. C: \ ACTIS \ Offers or D: \ ACTIS \ Offers), then from the "File: Move offer directory" menu, move offers (e.g. C: \ ACTIS \ Offers or D: \ ACTIS \ Offers) 2 / uninstall and reinstall ACTIS in the ACTIS folder (e.g. C: \ ACTIS or D: \ ACTIS) and follow the usual method explained above page 2 (catalogs and price files installation). 3) Switching from Windows XP to Windows 7 or 8 When switching from Windows XP to Windows 7 or 8, it will be necessary to copy the offers (ACTIS\Offers and ACTIS \ DATABASE \ USR.DB) from PC XP to an external disk or USB key and then copy them into PC Windows 7/8 in ACTIS\Offers and ACTIS\DATABASE\USR.DB). 1 / On the PC with Windows XP: - Create an offers directory (e.g. C:\ACTIS\Offers) - Launch ACTIS, then via the "File : Move offer directory menu, move the offers (e.g. from "C\Program files\ ACTIS\Offer" to "C:\ACTIS\Offers") - Copy "C:\ACTIS \ Offers" and "ACTIS directory\database\usr.db" (example: C:\ACTIS\DATABASE\USR.DB) from Windows XP PC to an external disk or USB key 2/ on the PC with Windows 7 or 8: - Install ACTIS (e.g. on C:\ACTIS) - Copy the backups from external drive or of USB key in the Windows 7/8 PC in the ACTIS directory (ACTIS\Offers and DATABASE\USR.DB). 4) Technical support Please contact technical support in case of problems. Ref : ACTIS19.2.x_ed1_en November 2014 6/17

OpenTouch Suite for MLE (OXE) 1) OmniPCX Enterprise Release R11.1 Enterprise Com Server/Infrastructure You will find numerous useful documents regarding this version on Businesss Portal : Products > OmniPCX Communication Server > OmniPCX Enterprise In new projects, release R11.1 is configured by default. It is possible to select release R11.0. Full add-ons are possible from R10.1. Limited (light) add-on, limited to the existing racks only, are possible for R5.1.2 to R10.0.. In migration or add-on with change of release, the table below shows the levels of the licenses configured. By default release R11.1 will be configured. Source version OmniPCX 4400 All versions up to and including R5.0Ux Target version OmniPCX Enterprise R5.1.2 to R10.1 R11.0/11.1 Major migration Source version Target version OmniPCX Enterprise OmniPCX Enterprise R5.1 to R10.1 R11.0 R11.1 R5.0Lx, R5.1 to R10.0 Major Upgrade Major Upgrade R10.1 Minor Upgrade Major Upgrade R11.0 Minor Upgrade Note: If the initial offer was covered by an SES/SPS contract still valid, the software upgrade is free of charge. 2) Appliance server - IBM System x3250 M5 Enterprise Com server/infrastructure IBM System X3250 M5 Because of obsolescence, IBM System x3250 goes from M4 to M5 from OXE R11.0 version. Warning: In add-on offer with OXE version prior to r11.0, if you configure an IBM appliance server (Change Com server, redundancy server...), ACTIS prevents the installation. In this case it is necessary to choose the "Server Appliance delivered by Business Partner" option. Redundant 400W power supply box Postponed Only with M5 version, add a redundant 400W power supply box is possible (for a dual-ps Appliance Server). The addition in ACTIS is via additional pack Add hardware button) 3) Migrations to OTBE OXE with 8770 to OTBE OmniVista 8770 is allowed in OXE to OTBE migration. BiCS to OTBE at fixed price commercial program improvement Automation in Actis is postponed to a future version. Ref : ACTIS19.2.x_ed1_en November 2014 7/17

4) IP Centralization IP Centralization includes OXE with OTMS. Rules : - Only one OTMS must be present in the OXE to be centralized - OXE including OTMS has to be configured as master - OTMS will be upgraded to the latest OTMS release Warning: The CSV file has to be downloaded to enable the successful service calculation (SPS) IMPORTANT for IP Centralization with Master OXE node with OTMS: Software upgrade must be performed with "preparation before IP Centralization" ACTIS option prior to IP Centralization to benefit from free software upgrade when initial system is covered by a valid service contract, With this Actis version, you cannot manage voice mail and/or ICS migration from Slave node to the existing OTMS. If needed, please issue an ACTIS eservice Request (esr) With this Actis version, you cannot manage OmniVista 4760 migration from Slave node to the existing OmniVista 8770 attached to the Master node. If needed, please issue an ACTIS eservice Request (esr) Please refer to IP Centralization ACTIS guide for details. 5) Increasing the remanent size From the R11.1 OXE release, the remanent max size is increased to 512MB. (PARAMAO File, concerned file: INITREM) 6) 3EH76187AA battery extension rack in phase-out Central area/ip media gateway The battery extension rack 3EH76187AA for 48V power supply is removed from catalog. The requirement for additional autonomy may be solved by external UPS items 3EH76210AA: POWER BACK-UP 100W/1H30 et 3EH76211AA: BATTERY PACK + 100W/4H (See ACTIS help for more details) 7) OmniPCX Enterprise Media Service Central area/oxe Media Services Peripheral areas/oxe Media Services New virtual solutions There is no change in ACTIS. New virtualization solution is possible with OMS (KVM Virtual Machine). Refer to the installation procedure. Conferences and voice guide ACTIS includes the casual, meet me or directed conferences in the calculation of the number of ports OXE MS, the calculation of the CPU size and the limitation of 90 conference ports. 8) Phase out IP attendant softphone Central area/subscribers accesses/ip attendant Peripheral areas/ip attendant IP attendant softphone requirement is removed. 9) Max number of IP-DECT set Central area/subscribers accesses/mobility From OXE R11.1 release, the max number of IP Dect and TDM sets increases to 5000 distributed between GAP and AGAP, and central and peripheral areas. 10) Virtualisation Enterprise Com Server There is no change in ACTIS. New virtualization solutions are possible with OXE ((KVM Virtual machine/esxi v5.5).). Refer to the installation procedure. Ref : ACTIS19.2.x_ed1_en November 2014 8/17

11) Essentiel mode in phase out Enterprise Com Server The sale in essential Program mode is cancelled. The Mode requirement presents the only Full choice in new offer. 12) 4645 Voice service 4645 Virtualisation If OXE is virtualized, the 4645 infrastructure can also be virtualized (VM Ware). Increased limits Hotel: 4645 application supports 5000 voice mails and 30 accesses (except on CS1, 1000 voice mails and 8 accesses). Business: limits don t change (1000 voice mails and 16 accesses in all cases except on CS1, 1000 voice mails and 8 accesses). Business Hospitality Infrastructure Voicemail boxes Ports Voicemail boxes Ports CS1 non dedicated 1000 8 1000 8 CS1 dedicated 1000 8 1000 8 CS2 non dedicated 1000 16 5000 30 CS2 dedicated 1000 16 5000 30 Appliance Server non dedicated 1000 16 5000 30 Appliance Server dedicated 1000 16 5000 30 Virtualized 1000 16 5000 30 13) 4635J (VPU6) Voice service/ 4635 The VPU6 card (4635) is cancelled in first sale (New offer and add-on). Addition of licenses is still possible. If there is no VPU6 card on a node with 4635 networking, addition of licenses is also still possible. 14) OmniTouch 84xx and 86xx in phase out Voice service UCC/WML WS/CTI The following applications are removed in first sale: - 8400 ICS (in new offer), (New) - 8440 MS (in new offer), (New) - 8410 ICWS (in new offer), (Reminder) - 8660 MTW (in new offer), (Reminder) - 8670 AMDS (in new offer), (Reminder) - 8460 ACS (in new offer) (Reminder) 15) OTCC Standard Virtualisation Contact Center-IVR/OmniTouch CC Standard Edition/CCA-CCS Applications/OmniTouch CC SE/Acapi A new Virtualisation requirement is created. From the R11.1 release, if OmniPCX Enterprise is virtualized, it is also possible to virtualize the Omnitouch Contact Center Standard Edition application (CCS Server / CCA Server/ ACR Server on VMware VM). Ref : ACTIS19.2.x_ed1_en November 2014 9/17

CCO application in phase out Contact Center-IVR/OmniTouch CC Standard Edition/CCO CCemail CCweb In OmniTouch CC Standard Edition, the requirements of the CCoutbound section (CCO Agents, progressive, predictive options, Scripting outbound) are deleted in new offer and add-on. 16) GCE Contact Center-IVR/Genesys Compact Edition/GCE- CC Interaction CCO application in phase out In Genesys Compact Edition, the following requirements of the CCoutbound section are deleted in new offer and add-on : - Outbound Preview agent seats - Outbound Predictive agent seats - GCE / Premium Agent Scripting 17) CCivr Contact Center-IVR/CCivr /ASR Contact Center-IVR/CCivr/ TTS ASR Loquendo in phase out ASR Loquendo is removed from pick list. 18) OpenTouch Multimedia Services OpenTouch Multimedia Services oversion R2.0 (and cancellation of R1.3 version) In new projects, release R2.0 OTMS is configured by default with OmniPCX Enterprise R11.0. It is not possible to select release R1.3. In migration or add-on with change of release, the table below shows the levels of the licenses configured. By default release R2.0 will be configured. Source version OTMS/OTBE Target version OTMS/OTBE R1.1 to R1.3 R2.0 R1.0 à R1.2 Upgrade allowed R1.3 Upgrade allowed Note: If the initial offer was covered by an SES/SPS contract still valid, the upgrade is free of charge. omigration from 4635/4645/8400/8440 to OTMS/OTMC with Universal Client discount OpenTouch Multimedia Services/ OpenTouch users andt options OpenTouch Multimedia Services/Common options If migrating from voice mails (4635, 4645, 8400, 8440) to OpenTouch, universal client options are at discount prices up to the number of voicemail migrated. omigration from ICS/My Teamwork (8400 and 8660) to OTMS Free Licence Convertor New fields are created to give the opportunity to migrate ICS users to OTMS Conversation users. This commercial program Free License Converter converts OmniTouch 84x0 (ICS or MyTW) licences to OpenTouch Multimedia Service (OTMS) licences when the initial system has more than 3000 users and it is necessary to run both an ICS serving "Connection" users and an OTMS serving "Conversation" users. In all other cases, please use the existing ICS/MyTW to OpenTouch migration program which allows the OTMS to serve all users ("Connection" and "Conversation"). ACTIS enables free OpenTouch licenses to be obtained from ICS MyTW licenses. Caution: ICS/MyTW add-ons are no longer permitted after converting licenses with FLC. Ref : ACTIS19.2.x_ed1_en November 2014 10/17

This page contains: - fields for MyIC/ MyTW user licenses which can be converted into Universal client Conversation and OpenTouch conference service option licenses - fields for ICS/MyTW conference port licenses which can be converted into OpenTouch conference port licenses - fields for ICS voicemail service licences which can be converted into OpenTouch voicemail service licences The number of licences generated is automatically filled in as a function of the existing licences. ICS/MyTW to transfer. These requirements need to be copied into the OpenTouch (OTMS) configuration before finalising the offer in order to benefit from the FLC program. 19) OmniVista 8770 R2.5 Applications/OmniVista 8770 Applications/OmniVista 8770/8770 options Version In new offer, the OmniVista 8770 version is R2.5 with OmniPCX Enterprise R11.1. In add-on offer, it can be ordered in two ways: - Instead of OmniVista 4760 (Migration) - In addition to OmniVista 4760 as an additional application (The 2 applications can coexist). OmniVista 8770 supports OmniPCX Enterprise from 8.0. Pas time Performance in add-on The Performance option evolves (Vital Performance deleted). So, in new and add-on offer, the addition of the Performance option is no longer possible on OmniVista8770 <R2.5. It is only possible in going to the R2.5 version. In add-on offer, if it is already present, the inclusion of new users remains of course possible. 20) SBC - remote SIP users Application/OpenTouch SBC The max number of remote SIP users increased from 5000 to 6000 in this release. 21) Windows 8 and Windows 2012 Applications Windows 8 is available for OmniVista 8770, CCS Light, Monosite, Multisite, CCivr, GCE, and 4059EE. Windows 2012 is available for OmniVista 8770 server, CCS Server, ACS Server, and CCA Server. 22) Services Services Presence control of SPS / SES contract (csv file) In migration and version upgrade, the SPS reduced price is taken into account only if the imported csv file containing the SPS / SES contract is present. This is to avoid claims of price if the csv file is not present. Renewal of SPS contract with duration The SPS contract renewal is available in one or more years (up to 5 years) for OXE, 8770, OT. SPS/SES for OTUC and CCivr The SPS/SES contract is no longer offered in multi year for OTUC and CCivr. Improved contract management in case of presence of 2 CPU When there were 2 CPU, ACTIS was refusing the contract if the first CPU did not match. With this version, ACTIS recognizes the reference CPU, whether in the first or second position in the contract. USIT service in phase out The USIT standard formation is removed. Ref : ACTIS19.2.x_ed1_en November 2014 11/17

Plugin Hardware Support (HPS_MLE_Nov2014V1.xlsm) This plugin uploaded in ACTIS enables the quotation in one click of Hardware Premier Service (HPS) to extend hardware support services up to 5 years after product delivery. It applies to Alcatel-Lucent OpenTouch Suite for MLE configurations. See Business Portal for more details. Emergency Notification (US only) A new service page about Emregency notification (E911 proserv application) is created for US only The Emergency Notification Server light pack provides improved awareness by immediately notifying internal security staff that a 911 call is in progress. The notification supported are desktop PC alerts(windows only), email, Short Message Service (email to SMS), voice alert (voice prompt, silent monitoring, conference call). The solution also integrates with devices such as mobile land radio. Calls are routed to the correct PSAP based on caller location, each location is associated to an Emergency Location Identification Number (ELIN), if a call is prematurely disconnected the PSAP will call back this number. 23) Hardware changes Packages removed - EAP (Enriched Application Package) Sets removed - 8002 deskphone Hardware removed - DDI-4 board - T1-CAS & Ground Start boards - TNLO11 (keep only TNLO21 reference) - 8UA record interface board + voice record base Hardware compatibility - CPU and SIP accesses: In add-on offer, if OXE version is updated or SIP accesses are added (SIP Trunking / SIP end points, SIP voice mail, OpenTouch Multimedia Service...), CS1 CPU and CPU6 will be upgraded into CPU more powerful. New devices - NDDI and CLIP IA for Denmark Ref : ACTIS19.2.x_ed1_en November 2014 12/17

OpenTouch Business Edition 1) OpenTouch Business Edition R2.0 Server and options/server Version R2.0 (and version R1.3 removed) You will find numerous useful documents regarding this version on Businesss Portal: Products > OmniPCX Communication Server > OpenTouch Business Edition Release 2.0 OpenTouch (OTBE/OTMS) is available for OmniPCX Enterprise R11.0. In new projects, release R2.0 is configured by default. It is not possible to select release R1.3. Full add-ons are possible from R1.1. Limited (light) add-on, limited to the existing racks only, are possible for R1.0. In migration or add-on with change of release, the table below shows the levels of the licenses configured. By default release R2.0 will be configured. Source version OTMS/OTBE Target version OTMS/OTBE R1.1 to R1.3 R2.0 R1.0 à R1.2 Major upgrade R1.3 Minor upgrade Note: If the initial offer was covered by an SES/SPS contract still valid, the upgrade is free of charge. Reminder: CSV has to be downloaded from Business Portal. Maokong (eg BiCS 16GB) and HP DL120G6 are not supported and have to be replaced (refer to document cross compatibility). 2) Migration to OTBE (Reminder) OXE/BiCS migration to OTBE R2.0 is possible: - For OXE R11.0 versions, whatever Instant Communication Server, My Teamwork or Fax Server version - For BiCS versions, whatever BiCS versions Notes: - OpenTouch Appliance Server is mandatory in case of BiCS migration or OTBE R1.x upgrade. - CSV has to be downloaded to allow correct calculation of service (SPS) 3) Migration from BiCS to OTBE BiCS to OTBE at fixed price commercial program improvement Automation in Actis is postponed to a future version. 4) OmniPCX Enterprise Media Service - Conferences Infrastructure and sets/central area/oms advanced options Infrastructure and sets/peripheral areas/ OMS advanced options ACTIS includes the casual in the calculation of the number of ports OXE MS, the calculation of the CPU size and the limitation of 90 conference ports. 5) OmniVista 8770 R2.0 Applications/OmniVista 8770 Applications/OmniVista 8770/ Options In new offer, the OmniVista 8770 version is R2.0 with OpenTouch Business Edition R2.0 6) SBC Remote SIP users Application/OpenTouch SBC The max number of remote SIP users increased from 5000 to 6000 in this release. Ref : ACTIS19.2.x_ed1_en November 2014 13/17

7) Emergency Notification Applications/Emergency Notification (US only) A new service page about Emergency notification (E911 proserv application) is created for US only The Emergency Notification Server light pack provides improved awareness by immediately notifying internal security staff that a 911 call is in progress. The notification supported are desktop PC alerts (windows only), email, Short Message Service (email to SMS), voice alert (voice prompt, silent monitoring, conference call). The solution also integrates with devices such as mobile land radio. Calls are routed to the correct PSAP based on caller location, each location is associated to an Emergency Location Identification Number (ELIN), if a call is prematurely disconnected the PSAP will call back this number. 8) Windows 8 and Windows 2012 Applications Windows 8 is available for OmniVista 8770, CCS Light, Monosite, Multisite, CCivr, GCE, and 4059EE. Windows 2012 is available for OmniVista 8770 server, CCS Server, ACS Server, and CCA Server. 9) API Provisionning Users and options/apis The provisioning API option is implemented in OTBE. 10) Hardware changes Sets removed - 8002 deskphone Hardware removed - DDI-4 board - T1-CAS & Ground Start boards Hardware compatibility - CPU and SIP accesses: In add-on offer, if OXE version is updated or SIP accesses are added (SIP Trunking / SIP end points, SIP voice mail, OpenTouch Multimedia Service...), CS1 CPU and CPU6 will be upgraded into CPU more powerful. Ref : ACTIS19.2.x_ed1_en November 2014 14/17

OpenTouch Suite for SMB (OXO) (Reminder: OmniPCX Office is an integral part of the OpenTouch Suite for SMB offer and represents the cornerstone of this offer) 1) OmniPCX Office RCE Release R10.0 Advanced It is a major release. You will find numerous useful documents regarding this version on Businesss Portal : Products > OmniPCX Communication Server > OmniPCX Office RCE The new offers can only be configured in OmniPCX Office R10.0 only. 2) New policy about add-on following the OXO versions OXO versions < R7.0 It is no longer possible to make add-on offers with OXO versions up to R7.0. If the OXO version is less than R7.0, regardless of the type of add-on, ACTIS R19.2 enables to switch to the latest R10.0 version. OXO versions R7.x If OXO version is equal to R7.0, add-on offer is possible in the same version unless the requirements generate IP resources. In the latter case the upgrade to the latest R10.0 version is mandatory. Versions from R8.x to R10.0 No restriction about the possibilities of add-on. 3) Essential mode phase-out The Essential UAI 4 and 8 and SLI 4 an 8 cards are removed from all markets for all markets. 4) OpenTouch Conversation for Windows Applications / Mobility for the enterprise This feature is postponed early 2015. A new price file will be downloaded at this time. A new requirement OpenTouch Conversation for Windows is created (applicable from OXO R10.0). IPhone and Android requirement are renamed OpenTouch Conversation for iphone and OpenTouch Conversation for Android respectively. The sum of the three requirements is up to maximum 50. 5) Voice mail Voice message storage Applications/Customer greeting/voice mail The new PowerCPU EE no longer requires hard drive. The Voice message storage requirement offers 2 new choices: 60 h and 120 h. These choices involve the generation of hard disk in the two following cases: - R (OXO) less than R10 - R (OXO) = R10 with system equipped with a PowerCPU 6) My Teamwork application in phase-out Application/Unified Communication and collaboration/my Teamwork office edition My Teamwork application is removed from catalogue. Ref : ACTIS19.2.x_ed1_en November 2014 15/17

7) RCE fax server in phase-out Application/Unified Communication and collaboration/ RCE Fax Server is removed from catalogue. In add-on, if an RCE Fax is included in the offer, the 2 requirements Number of ports and RCE fax software license for backup restore feature remain operational to add the appropriate licenses. 8) OmniVista 4760 in phase-out Applications/Management and accounting OmniVista 4760 is removed from catalogue (including add-on) 9) OmniVista 8770 R2.5 Applications/Management and accounting In new offer, the OmniVista 8770 version is R2.5 with OpenTouch Suite for SMB R9.2. 10) Network Infrastructure On site mobility/wlan solution LAN Infrastructure The Network Infrastructure items (OmniAccess, OmniSwitch...) are removed from ACTIS OXO pages. You can still order the corresponding items via ACTIS Network infrastructure pages. 11) Video Video The Video items (Lifesize) are removed from ACTIS OXO pages. You can still order the corresponding items via ebuy. 12) USIT service in phase out The USIT standard formation is removed. 13) Hardware evolution The following items are removed: - 8002 deskphone Ref : ACTIS19.2.x_ed1_en November 2014 16/17

OpenTouch Office Cloud for SMB (Reminder) OmniPCX Office is an integral part of the OpenTouch Office Cloud for SMB offer and represents the cornerstone of this offer. So, the Business Partner can configure an alternative offer with optimized costs (OPEX) for carriers. 2 preconfigured items can be ordered by ebuy: - OpenTouch Office Cloud module high traffic (5 CPUs + ARMADA) - OpenTouch Office Cloud module low traffic (6 CPUs) Each CPU is dedicated to a final customer firm and allows serve 4 to 50 users. It is not configured in new offer. It is configured only in add-on offer, CPU by CPU: an add-on offer correspond to one CPU (eg : a low traffic pack is configurable in add-on offer, CPU by CPU, ie in 6 offers). The ACTIS screens show the OpenTouch Suite software items for SMB and exclude hardware items. Network infrastructure - The wizard is no longer available (development suspended) - End of the provision of IP Networking Ready to Use User interface 1) ASITA 2.8.3.0 - Installation time evaluation tool At each ACTIS version, please download ASITA 2.8.3.0 ed xx to be sure to have the latest edition. It is available on the Businesss Portal site: Order & logistics > Quotation tools > ASITA - Selection criteria: Installation software - ASITA_setup - 2.8.3.0 ed xx Warning: ASITA is not compatible with Windows 64-bit. END OF DOCUMENT Ref : ACTIS19.2.x_ed1_en November 2014 17/17