Goodwill Industries of Santa Cruz, Monterey and San Luis Obispo Counties, Inc. President and CEO Position Description Goodwill Industries of Santa Cruz, Monterey and San Luis Obispo Counties is seeking an experienced leader who will continue to build Goodwill s capacity to provide education and employment services that reduce barriers to employment in the region. Goodwill Industries of Santa Cruz, Monterey and San Luis Obispo Counties (Goodwill) is in the business of changing lives. Established in 1953 as an independent Goodwill organization, it has grown into an organization with over 400 employees working in 16 stores, 25 attended donation stations and five processing centers. Through its programs, delivered by Workforce Development Services (Shoreline), it has six employment training centers strategically located across the region. These diverse employment services include vocational training in office skills, cosmetology, retail and culinary arts and a broad array of skills assessment, placement services, case management and career advancement services and education. In 2012 alone, Goodwill served over 12,300 individuals in these varied programs. At the heart of the financial model for Goodwill are donations made by the public of reusable items. Donations of household goods, furniture, books, clothing and jewelry are accepted daily at the many sites across the three counties. Each item is assessed and either sold on-line, in one of the 16 stores (including a volunteer run Collector s Corner boutique) or is recycled. Items not designated for retail sale are sorted for reuse for their material value; cardboard, metal, cotton and electronic waste, among other materials are sold wholesale to recyclers. Goodwill s commitment to obtaining the highest value for its donations is good for Goodwill and is good for the environment by encouraging a culture and a process for reuse and recycling and by providing local jobs and opportunities for work experience. The proceeds from the sale of these donations fund the operations of Goodwill and subsidize many training and employment services. Position Overview The President & Chief Executive Officer (CEO), reporting to the Board of Directors under the guidance of the Chair of the Board, manages and leads all aspects of Goodwill while overseeing a professional staff providing retail management, workforce program management and administrative services. Beyond these responsibilities, the CEO is responsible for the overall health of the organization, public accountability and legal obligations of Goodwill. The CEO is Goodwill's public face and is charged with fully engaging the Board of Directors and staff in the effort to change lives through its employment services programs while stewarding the organization in the efficient and effective use of donations received. Background The next CEO of Goodwill will follow Michael Paul, a 35-year employee who has led Goodwill from financial instability to become a highly successful, fiscally sound $23 million organization. The retirement of Mr. Paul will be a significant transition for the organization, which has grown in the last 27 years of his leadership to appreciate his quiet, effective focus on the details of the operations. This role is supported
Page 2 of 5 by six direct reports who manage operations including Workforce Development Services, Retail Operations, Maintenance, Human Resources, Finance and the Flea Market Project. With over 400 employees at over 39 sites, the organization requires in its leader the capacity to manage a diverse, dispersed team by setting clear goals and priorities and maintaining a culture of respect and accountability. A 20-member Board of Directors of community members from the three counties provides governance and oversight for the organization. While Goodwill Industries of Santa Cruz, Monterey & San Luis Obispo Counties is an independent organization, it, like other Goodwill organizations, is a member of Goodwill Industries International. CURRENT PROGRAM HIGHLIGHTS Shoreline Workforce Development Services Shoreline Workforce Development Services is the education, training and employment division of Goodwill. Services include evaluation, situational assessment, vocational exploration, classroom and onthe-job training programs, placement assistance and supported employment. A variety of coursework and training is available including accounting & bookkeeping, office skills, medical front office, retail, hospitality and computer literacy. Workforce Development programs include: San Luis Obispo One-Stop Centers and Santa Cruz & Monterey Neighborhood Career Centers The Workforce Investment Board (WIB) of San Luis Obispo County selected Goodwill as the provider for the county One-Stop Centers and they are now in their first year of their second contract as the provider. Shoreline, along with partners in each county such as the Employment Development Department and the Department of Social Services, runs two One-stop Career Centers in the San Luis Obispo and four Career Centers for Monterey and Santa Cruz. Each site provides a variety of employment services, vocational counseling, access to computers and centralized job leads. Cosmetology School At their recently remodeled facility in Capitola, Shoreline operates a school to prepare students for competitive positions such as cosmetologists, estheticians, stylists, colorists, make-up artists and manicurists. The ten-month full time curriculum meets the State of California cosmetology license exam requirements. Shoreline Conference Center and Culinary Program Located on the historic Fort Ord campus in Monterey, Goodwill operates the Shoreline Conference Center which includes a conference center, chapel available for rent, and a culinary classroom. The Center provides a hands-on work experience for their on-site culinary school. Santa Cruz Flea Market Since 2008, Goodwill has leased and operated the Santa Cruz Flea Market. This site is owned by the Palo Alto Medical Foundation. Although it is expected to be developed at some point in the future, the site is currently under lease to Goodwill until 2014. Operating the Flea Market has made a significant contribution to the revenue of Goodwill and aligns with the overall mission providing deeper engagement with small retailers and start-up entrepreneurs and supports Goodwill s reuse recycle and recycle efforts in its community.
Page 3 of 5 President & CEO Responsibilities LEADERSHIP Externally Be a respected leader representing Goodwill in the region among local and state officials and organizations, civic groups, nonprofit partners and the public at large; Elevate the level of leadership, influence and recognition of Goodwill in the community; increase collaboration with other local and regional partners who share similar missions; Participate in the state and national workforce development conversation and bring to the region the best practices for building effective responses to community needs. Board Leadership Work with Board officers and members to provide leadership, information, and support that enhance the governance of Goodwill; Lead the Board in developing strategic plans, annual goals and a communications strategy; Assist the Nominations Committee in identifying potential future Board members who deepen the capacity of the board and increase its ability to reflect the diversity and geography of Goodwill s various communities; Support Goodwill committees; work closely with the Committee Chairs to assign resources and staff to ensure their success. Internally Ensure an appropriate balance between positive business outcomes and sustainable delivery of mission services; Execute upon and attain the organization's strategic goals and operating budget requirements; Model communication that encourages cross departmental collaboration and problem solving; Create a culture that champions professional development and learning, invests in human capital and sets forth a model for increasing human capacity through training and opportunity. OPERATIONS Oversee the day-to-day operations of Goodwill, delegating as appropriate and defining clear accountability; With the Senior Vice President of Workforce Development develop and support programs that meet the needs of the local community, are run efficiently and are respected and valued by the participants and the community served; Collaborate with the Vice President of Retail Operations to ensure that donations are put to the highest and best use and that the appropriate resources are allocated to keep stores and warehouses running effectively; With the Maintenance Manager consider the current and future facility needs of the organization; Together with the Human Resources Manager ensure policies and procedures are in place that ensure safety of employees, set forth clear expectations for conduct and provide opportunities for developing and maximizing the skills of employees; In conjunction with the Finance/IT Director oversee budgeting, investments, the annual financial audit, tax filings, and maintenance of correct and complete records required for the healthy fiscal operation of Goodwill as well as ensuring that all statutory requirements are met;
Page 4 of 5 Ensure the organization has strong operational and financial controls and works with the highest level of integrity and transparency. OTHER RESPONSIBILITIES Retain positive relationships with Goodwill Industries International and other Goodwill organizations; serve as an active member of the California Council of Goodwills; Manage insurance and banking relationships; Review contractual relationships, including government contracts and other program funding documents to ensure resources are aligned for success execution; Ensure donors are appropriately stewarded and acknowledged; build positive working relationships with current and potential funders; Provide oversight to ensure the Flea Market complies with all laws and Goodwill policies; Stay current on the trends in funding, nonprofit governance and workforce policy and practice and communicate trends that may impact the work of Goodwill. Evaluate and recommend to the Board opportunities to expand Goodwill s operations and outreach taking into consideration the impact programmatically, fiscally and operationally. Experience and Qualifications: A successful candidate will likely have: Significant leadership and business operations experience in an organization of similar size and complexity to Goodwill within the private, public or non-profit sector; Strong analytical skills combined with a positive outlook and political savvy; An inclusive, transparent leadership style both in and out of the public spotlight that inspires Board members, donors, staff and partners in the community; Excellent interpersonal skills; a proven track record of being able to motivate others to act; Strong listening skills; less interested in personal recognition than in programmatic excellence; Solid experience in quantifying and measuring organizational performance; Wisdom and prudence in the management of financial resources, deeply experienced in financial management and business decision-making; High integrity and a commitment to personal and professional excellence; A Bachelor s degree, (Master s degree preferred). Additionally, the successful candidate will likely have: Enthusiasm for the Goodwill mission, the work, its employees and participants; Experience with nonprofit governance either serving on or reporting to a board; Demonstrated understanding of the legal, financial and ethical requirements of nonprofits; A demonstrated ability to work with diverse and underserved communities; Success working in a highly visible environment; A track record of building partnerships, coalitions, and alliances in the public spotlight and across sectors, communities and fields of practice.
Page 5 of 5 Personal Attributes Accessible; able to engage and communicate effectively with a diverse workforce; Politically astute, able to navigate a complex social network; Inspires confidence and trust; Optimistic and solutions-oriented; Passionate about service enjoys creating effective programs and operations; Flexible and comfortable giving and receiving information and advice; Enjoys levity and exhibits a healthy sense of humor; Strong work ethic coupled with an enthusiastic approach to one s work. For additional information or to submit your qualifications for review, contact either: Nancy Painter, 650-585-2365 nancy@olivegroveconsulting.com