Benefits Advice and Debt Management Services Directory Teresa Jamieson
November 2010 Introduction The following care directory provides contact details for services that assist health professionals, and members of the public, who require access to advice on welfare benefits and/or debt management. This document was produced by the North West London Cancer Network, and therefore, covers the following primary care trusts: 1. Brent 2. Ealing 3. Hammersmith and Fulham 4. Harrow 5. Hillingdon 6. Hounslow 7. Kensington and Chelsea 8. and Westminster Details are subject to change, and therefore, it is advisable to phone and/or check online, before visiting a service. Please note, if you are a patient with cancer, your illness can be classified as a disability under the Disability Discrimination Act (DDA). The DDA aims to end the discrimination that those with disabilities and long term health conditions face in their everyday lives. Further details can be found by clicking on the link below: http://www.dwp.gov.uk/employer/disability-discrimination-act/ General Enquiries Network contact details: North West London Cancer Network, 1st Floor Westminster PCT, 15 Marylebone Road, London NW1 5JD Tel: 020 7150 8392, Fax: 020 7150 8387 NWLCN Hospital contact numbers Ealing Hospital 020-8967-5000 Hillingdon Hospital..018-9523-8282 Chelsea and Westminster Hospital.020-3315-8000 St Marys Hospital...020-3312-6666 Charing Cross Hospital.020-3311-1234 Hammersmith Hospital..020-3313-1000 West Middlesex University Hospital.020-8560-2121 Northwick Park & St Mark's Hospital 020-8864-3232 Central Middlesex Hospital 020-8965-5733 Royal Brompton Hospital 020-7351-8961 Harefield Hospital.018-9582-3737 The Royal Marsden Hospital (Chelsea)..020-7352-8171 Royal Marsden Hospital (Sutton)..020-8642-6011 2
NORTH WEST LONDON CANCER NETWORK Information and PCT & Trusts PCT, Trusts & Hospices 3
NATIONAL BENEFITS ADVICE AND DEBT MANAGEMENT SERVICES Citizens Advice Bureau Provides online 24 hour independent advice. See site for details of local CAB offices www.adviceguide.org.uk Benefit Enquiry Line Department Work and Pensions Advice and information for ill and disabled people and carers on a range of benefits available. Monday - Friday 08.30am 18.30pm Sat 09.00am 13.00pm www.direct.gov.uk/disability-money Freephone: 0800 882 200, Textphone: 0800 243 355 On line Benefit Calculator Anonymous online calculator to see which benefits you may be able to apply for. www.entitledto.co.uk DirectGov Government guide to all public services including benefits, rights and support for carers. www.directgov.uk Macmillan Cancer Support Find out what benefits are available Mon Fri 09.00 20.00 Helpline: 0808 808 0000 www.macmillan.org.uk Job Centre Plus Information of benefits for people of working age. Contact to claim: Income Support, Employment & Support Allowance Bereavement Benefits Job Seekers Allowance Mon Fri, 08.00 am- 18.00 pm Benefits telephone line: 0800 055 6688 www.jobcentreplus.gov.uk Pensions Service Enquiries about State Pension, Pension Credit, Winter Fuel Payment Mon Fri 08.00-20.00 Sat 09.00 13.00 0800 99 1234 www.dwp.gov.uk www.directgov.uk Debt Advice Payplan Debt Advice via the telephone Mon Fri 08.00 21.00 Sat 09.00 15.00 0800 280 2816 www.payplan.com Employment Advice ACAS, Advisory, Conciliation and Arbitration Service For employers and employees. Information on employment rights and rules. Confidential, independent and impartial advice to resolve issues in the workplace. Mon Fri 08.00-20.00 Sat 09.00-13.00 Helpline: 0845 747 4747 www.acas.org.uk Find an advice organisation Quality Marked organisations www.communitylegaladvice.org.uk Teresa JamiesonRos Cook
BRENT BENEFITS SERVICES DIRECTORY Age UK - Brent Design Works, Park Parade Road London. NW10 4HT. Tel: 020 8965 7711 Outreach at Central Middlesex Hospital. Home Visits available Languages: Gujarati, Hindi, Punjabi, Urdu and interpreters Mon 10.00-13.00 Tues - Wed 10.00-13.00 Thurs - Fri 10.00-13.00 Asian Women s Resource Centre 108 Craven Park, Harlesden, London. NW10 8QE Adviceline: 020 8838 3462 Languages: Punjabi, Urdu, Marathi, Gujarati, Tamil, Hindi, Bengali, Nepali Phone Appointments Mon 14.00-15.00 Tues 14.00-15.00 Wed 14.00-17.00 10.00-13.00 Thurs 14.00-17.00 15.00-19.00 Fri 10.00-13.00 Citizens Advice Bureau - Brent 270-272 High Road, Willesden, London NW10 2EY Adviceline: 0845 0505 250 Languages: Bengali, Gujarati, Sylheti, Arabic, Swahili, Urdu, Spanish, French, Marathi, Punjabi, Yoruba, Hindi, Language Line, interpreters Mon 09.30-16.00 09.30-17.00 Tues - 09.30-17.00 Wed 09.30-16.00 09.30-17.00 Thurs 09.30-16.00 09.30-17.00 Fri 09.30-16.00 09.30-17.00 Brent Carers Centre Wembley Centre for Health and Care 116 Chaplin Road Wembley HA0 4UZ Tel: 020 8795 6240 Languages: BSL, Urdu, Punjabi, Hindi, Language Line, interpreters Open Mon 10.30-16.30 Tues 10.30-16.30 Wed 10.30-16.30 Thurs 10.30-16.30 Fri 10.30-16.30 Brent Community Law Centre 389 High Road, Willesden, London. NW10 2JR Tel: 020 8451 1122 Languages: Tamil, German, French, Singhalese, BSL, interpreters Phone only Mon 10.00-18.00 Tues 10.00-18.00 Wed 10.00-14.00 Thurs 10.00-18.00 Fri 10.00-18.00 Brent Indian Association 116 Ealing Road, Wembley, HA0 4TH Tel: 020 8903 3019 serves local Indian community Languages: Gujarati, Hindi Open Fri 09.00-16.00 Teresa JamiesonRos Cook
Brent Women s Advisory & Resource Centre 258 Belsize Road London NW6 4BT Tel: 020 7328 7805 serves women from minority ethnic groups, lone parents and refugee women Languages: Swahili, Ibo, French, interpreters Tues 10.30-17.00 Northwick Park Hospital Macmillan Information & Support Centre Northwick Park Hospital, Watford Road, Harrow HA1 3UJ Tel: 020 8869 5099 Advice sessions twice a month, provided by Harrow Association of Disabled People. 6
EALING BENEFITS SERVICES DIRECTORY Age UK - Ealing 135 Uxbridge Road, West Ealing London W13 9AU Tel: 020 8567 8017 Languages: Gujarati, Hindi, Punjabi, Urdu, and interpreters Mon 10.00-15.30 10.00-15.30 Tues 10.00-15.30 10.00-15.30 Wed 10.00-15.30 10.00-15.30 Thurs 10.00-15.30 10.00-15.30 Fri 10.00-15.30 10.00-15.30 Centre for Armenian Information and Advice 105a Mill Hill Road, London W3 8JF Tel: 020 8992 4621 Languages: Albanian, Armenian, French, Italian, Russian and interpreters Mon 09.00-16.30 09.00-16.30 Tues 09.00-16.30 09.00-16.30 Wed 09.00-16.30 09.00-16.30 Thurs 09.00-16.30 09.00-16.30 Fri 09.00-16.30 09.00-16.30 Community Benefits Team Ealing Council Service Percival House, 14-16 Uxbridge Road Ealing. W5 2HL Tel:0208 825 8555 Languages: Punjabi, Hindi, Polish Home visits offered Phone only Mon 10.00-16.00 Tues 10.00-16.00 Wed 10.00-16.00 Thurs 10.00-16.00 Fri 10.00-16.00 Contact a Family - Ealing St Andrew's Church Centre, Mount Park Road, Ealing W5 2RS Tel: 020 8810 8151 Helpline: 0808 808 3555 Serve parents of children up to the age of 19 with any special need or disability Languages: Language line Phone Fri 09.00-17.00 Havelock Family Centre Aleka House, Havelock Road, Southall, UB2 4PD Tel: 020 8574 2443 Languages: Punjabi, Urdu, Hindi, interpreters Phone for opening details Serves families with young children. Law for All 191 The Vale Acton. London, W3 7QS Tel: 020 8600 3100 Languages: French, Gujarati, Hindi, Ibo, Polish, Punjabi, Swahili, Swedish, Urdu, BSL Phone only Mon 09.30-17.30 Tues 09.30-17.30 Wed - Thurs 09.30-17.30 Fri 09.30-17.30 7
Middle East Christian Minority Advice Centre 173 South Ealing Road London W5 4QP Tel: 020 8569 7328 Languages: Farsi, Arabic, Assyrian, interpreters Appointments Mon 12.00-16.00 Tues 12.00-16.00 Wed 12.00-16.00 Thurs 12.00-16.00 Fri - Refugee Advice & Support Centre Palingswick House 241 King Street London W6 9LP Tel: 020 8748 0155 Languages: Amharic, Oromo, Tigrigna, interpreters Mon 09.00-13.00, 14.00-17.00 Tues 09.00-13.00, 14.00-17.00 Wed 09.00-13.00, 14.00-17.00 Thurs 09.00-13.00, 14.00-17.00 Fri 09.00-13.00, 14.00-17.00 Somali Women s Refugee Centre Benefits help only alternate Wednesdays Priory Community Centre, Acton Lane London W3 8NY Tel: 020 8752 1787, 020 8896 0566 Languages: Somali, interpreters Advice via email: info@swrc1.org.uk Fri - Southall Day Centre 20 Western Road, Southall, UB2 5DS Tel: 020 8574 0902 Serves Asian community, inc. long term sick or disabled Languages: Gujarati, Punjabi, Urdu, Hindi, interpreters Appointments Mon 09.00-12.00 13.00-16.00 Tues 09.00-12.00 13.00-16.00 Wed 09.00-12.00 13.00-16.00 Thurs 09.00-12.00 13.00-16.00 Fri 09.00-12.00 13.00-16.00 Southall Rights Legal Advice Centre 54 High Street, Southall. UB1 3DB Tel: 020 8571 4920 Languages: Gujarati, Hindi, Punjabi, Urdu Appointments Mon 10.00-17.30 10.00-18.00 Tues - 10.00-18.00 Wed 10.00-17.30 10.00-18.00 Thurs - 10.00-18.00 Fri 10.00-17.30 10.00-18.00 8
HAMMERSMITH & FULHAM BENEFITS SERVICES DIRECTORY Age UK Hammersmith & Fulham 105, Greyhound Road, London W6 8NJ Tel: 020 7386 9085 Languages: BSL and Language Line used. Mon 10.00-16.00 10.00-16.00 Tues 10.00-16.00 10.00-16.00 Wed 10.00-16.00 10.00-16.00 Thurs 10.00-16.00 10.00-16.00 Fri 10.00-16.00 10.00-16.00 Citizens Advice Bureau - Fulham The Pavilion, 1 Mund Street, London W14 9LY Tel: 020 7385 1322 Languages: Somali, Polish, German, French, interpreters Email advice: advice@hfcab.org.uk Mon 10.30-13.00 14.00-15.00 17.00-18.30 Tues 14.30-17.00 12.00-14.00 17.00-19.00 Wed 10.00-12.00 10.00-12.00 14.00-16.00 Thurs 10.30-13.00 10.00-12.00 14.00-15.00 Fri 10.30-13.00 - Sat - 10.00-12.00 Fulham Legal Advice Centre 679a Fulham Road, London SW6 5PZ. Tel : 020 7731 2401 Languages: none listed Phone Mon 15.00-17.00 18.30 + Tues 15.00-17.00 18.30 + Wed - Thurs 15.00-17.00 18.30 + Fri - Hammersmith & Fulham Action on Disability (HAFAD) Greswell Centre, Greswell Street, London, SW6 6PX. Tel: 020 7471 8510 Languages: French, Spanish, BSL and interpreters Phone Fri 09.00-17.00 Maggies London Charing Cross Hospital Tel: 020 7386 1750 Advice by email Languages: Gujarati, Hindi, Urdu, Punjabi, interpreters and Phone Fri 09.00-17.00 9
HARROW BENEFITS SERVICES DIRECTORY Age UK Harrow 3rd Floor, Premier House 1 Canning Road Harrow Weald HA3 7TU Tel: 020 8861 7980 Languages: Gujarati, Punjabi, Urdu, Tamil, Hindi, Bengali, interpreters or phone Mon 10.00-13.00 Tues 10.00-13.00 Wed Appointments only Thurs 10.00-13.00 Fri 10.00-13.00 Citizen s Advice Bureau - Harrow Civic 5 Station Rd. Harrow. HA1 2XH Tel: 0844 826 9711 Languages: BSL, Gujarati, Ukrainian, Hindi, German, French, Armenian Mon 13.30-15.30 10.00-12.00 Tues 09.30-12.00 10.00-12.00 Thurs 09.30-12.00 10.00-12.00 Fri 13.30-15.30 10.00-12.00 Sat 09.30-11.30 Harrow Association of Disabled People Note: No advice quality mark Ground Floor, Bentley House 15-21 Headstone Drive, Wealdstone, Harrow, Middlesex, HA3 5QX Tel: 020 8861 9920 BSL, interpreters Appointments only Mon 14.00 16.00 Tues 15.30 18.30 Wed 10.00 13.00 Thurs 10.00 13.00 Fri 10.00 13.00 Sat - Harrow Carers Note: No advice quality mark, but working towards one 376-378 Pinner Road, Harrow Middlesex HA2 6DZ Tel:020 8868 5224 Languages: Gujarati, Hindi Fri 09.00-17.00 Sangam Association of Asian Women 210 Burnt Oak Broadway Edgeware HA8 0AP Tel: 020 8952 7062 Languages: Hindi, Gujarati, Urdu, BSL, interpreters Mon 09.30-17.50 Tues 09.30-17.50 Wed 09.30-17.50 Thurs 09.30-17.50 Fri 09.30-17.50 Sat 09.00-13.30 Sangat Advice Centre 28A Sancroft Road, Harrow HA3 7NS Tel: 020 8427 0659 Serves ethnic communities whose first language not English Languages: Hindi, Urdu, Gujarati Fri 09.00-17.00 10
Harrow, Hillingdon & Hounslow Joint Team (Partnership between Harrow Council, Pension Service, Age Concern, Harrow Carers, CAB, Association of Disabled People and JobCentrePlus) Acton JobCentrePlus, Armstrong Road London W3 7JL Tel: 0800 917 9149 jt-harrow@thepensionservice. gsi.gov.uk Home visits only Phone only Mon 09.00-16.00 Tues 09.00-16.00 Wed 09.00-16.00 Thurs 09.00-16.00 Fri 09.00-16.00 11
HILLINGDON BENEFITS SERVICES DIRECTORY Age UK Hillingdon 2 Chapel Court, 126 Hayes Road Hayes UB3 2LW Tel: 020 8756 3040 Languages: Punjabi, Urdu, Somali, Hindi, Arabic Mon 09.30-16.30 Tues 09.30-16.30 Wed 09.30-16.30 Thurs 09.30-16.30 Fri 09.30-16.30 Citizen s Advice Bureau - Hayes 24 hr helpline 0844 848 7903 www.hillingdoncab.org.uk Services at four health centres, childrens centres and housing association. Mon - Tues 09.00-11.30 09.30-12.30 Wed - 09.30-12.30 Thurs 09.30-11.30 09.30-12.30 Fri - 10.00-12.00 Citizens Advice Bureau - Uxbridge 24 hr helpline 0844 848 7903 www.hillingdoncab.org.uk Services at four health centres, childrens centres and housing association. Mon 09.30-16.00 - Tues 09.30-16.00 09.30-12.30 Wed 09.30-16.00 09.30-12.30 Thurs 09.30-16.00 09.30-12.30 Fri - 10.00-12.00 Citizens Advice Bureau - Ruislip 24 hr helpline 0844 848 7903 www.hillingdoncab.org.uk Services at four health centres, childrens centres and housing association. Mon 09.30-11.30 - Tues 09.00-11.30 09.30-12.30 Wed - 09.30-12.30 Thurs 09.30-11.30 09.30-12.30 Fri - 10.00-12.00 Hillingdon Carers 1st Floor, Luther Bouch House, 126 High Street, Uxbridge, UB8 1JT Tel: 01895 811206 Languages: Urdu, Hindi, Bengali, Punjabi, Gujarati Serves carers from minority ethnic communities, including Asian carers, 01895 811265. and phone Fri 09.00-16.45 12
Harrow, Hillingdon & Hounslow Joint Team (Partnership between Harrow Council, Pension Service, Age Concern, Harrow Carers, CAB, Association of Disabled People and JobCentrePlus) Acton JobCentrePlus Armstrong Road London, W3 7JL Tel: 0800 917 9149 jt-harrow@thepensionservice. gsi.gov.uk Home visits only Phone only Mon 09.00-16.00 Tues 09.00-16.00 Wed 09.00-16.00 Thurs 09.00-16.00 Fri 09.00-16.00 Hillingdon Law Centre 12 Harold Avenue, Hayes UB3 4QW Tel: 020 8561 9400 Languages: BSL, Mandarin, Urdu, Cantonese, French, Russian, Punjabi, Armenian, interpreters & phone Advice Surgery Mon 10.00-17.00 18.00-20.00 Tues 10.00-17.00 - Wed - - Thurs 10.00-17.00 Fri 10.00-17.00 14.00-16.00 Lynda Jackson Macmillan Centre Mount Vernon Hospital Tel: 01923 844014 24hr answer phone and phone Mon 09.30-13.00, 14.00-16.30 Tues 09.30-13.00, 14.00-16.30 Wed 09.30-13.00, 14.00-16.30 Thurs 09.30-13.00, 14.00-16.30 Fri 09.30-13.00, 14.00-16.30 P3 Navigator Young People s Advice Centre 3 Ashley Court, High Street, Yiewsley UB7 7BD Tel: 01895 462073 Advice for young people (13-25) from Ealing, Harrow, Hillingdon and Hounslow and phone Mon 10.00-17.00 Tues 13.00-19.00 Wed 10.00-17.00 Thurs 13.00-19.00 Fri 10.00-17.00 13
HOUNSLOW BENEFITS SERVICES DIRECTORY Age Concern Hounslow Alexandra House, Albany Road Brentford TW8 0NE Tel: 0208 560 6969 Languages: none Fri 09.00-17.00 Age UK - Feltham, Hanworth & Bedfont Feltham Lodge, Harlington, Road West Feltham, TW14 0JJ Tel: 020 8751 5829 Languages; BSL, interpreters Fri 09.00-17.00 Citizens Advice Bureau - Hounslow 45 Treaty Centre, High Street Hounslow TW3 1ES Tel: 0844 4994 113 Languages: Polish, Gujarati, Urdu, Punjabi, BSL, Hindi Mon 09.00-10.00 13.00-14.00 10.00-13.00 Wed 10.00-13.00 13.00-14.00 Thurs 10.00-13.00 13.00-14.00 Citizens Advice Bureau Feltham 2 nd Floor, The Centre, High Street Feltham, TW13 4GU Tel: 0844 4994 113 Languages: French, BSL, Language Line, Urdu, Hindi, Punjabi, Gujarati Mon 10.00-13.00 14.00-15.00 Tues 10.00-13.00 14.00-15.00 Wed Thurs 10.00-13.00 14.00-15.00 Fri 10.00-13.00 14.00-15.00 Cross Road Care West London Note: No advice quality mark, but holds Croquet level 3 for organisation 82 New Heston Road Heston, TW5 0LJ Tel : Carers Rights Adviser 0208 570 6963 Languages: interpreters. Serves Carers. Outreach at hospitals & home visits and phone Mon 09.00-18.00 Tues 09.00-18.00 Wed 09.00-18.00 Thurs 09.00-18.00 Fri 09.00-18.00 14
Harrow, Hillingdon & Hounslow Joint Team (Partnership between Harrow Council, Pension Service, Age Concern, Harrow Carers, CAB, Association of Disabled People and JobCentrePlus) Acton JobCentrePlus,Armstrong Road, London W3 7JL.Tel: 0800 917 9149 jt-harrow@thepensionservice. gsi.gov.uk Home visits only Phone only Mon 09.00-16.00 Tues 09.00-16.00 Wed 09.00-16.00 Thurs 09.00-16.00 Fri 09.00-16.00 Welfare Benefits & Money Advice Unit Community Services Civic Centre, Lampton Road, Hounslow TW3 4DN Tel: 020 8583 5016 Languages: Punjabi, Urdu, BSL, Hindi, interpreters Phone for appointment Fri 09.00-17.00 The Mulberry Centre West Middlesex Hospital, Twickenhan Road, Isleworth,Middlesex, TW7 6AF http://www.themulberrycentre.co.uk/ Tel: 020 8321 6300 Advice service provided by Hounslow Council staff. and phone Mon 10.00-16.00 Tues 10.00-16.00 Wed 10.00-16.00 Thurs 10.00-16.00 Fri 10.00-16.00 15
KENSINGTON AND CHELSEA BENEFITS SERVICES DIRECTORY Chelsea and Westminster Macmillan Information Centre Chelsea and Westminster hospital, 369 Fulham Road, London, SW10 9NH Note: No advice quality mark, but refers on if needed Chelsea and Westminster Hospital Tel: 020 3315 2386 and phone Mon 10.00-16.00 Tues 10.00-16.00 Wed 10.00-16.00 Thurs 10.00-16.00 Fri 10.00-16.00 Citizen s Advice Bureau Kensington 140 Ladbroke Grove London W10 5ND Tel: 0844 826 9708 Languages: Spanish, Russian, French, Arabic, interpreters Mon 10.00-12.30 11.30-14.00 Tues 10.00-12.30 11.30-14.00 Wed 10.00-12.30 11.30-14.00 Thurs 10.00-12.30 11.30-14.00 Fri 10.00-12.30 11.30-14.00 Citizens Advice Bureau Chelsea Old Town Hall Kings Road London SW3 5EE Tel: 0844 826 9708 Languages: Urdu, French, Vietnamese, Cantonese Mon 10.00-12.30 10.00-16.00 Tues 10.00-12.30 11.30-16.00 Wed 10.00-12.30 10.00-16.00 Thurs 10.00-12.30 10.00-16.00 Fri 10.00-12.30 10.00-16.00 North Kensington Law Centre 74 Golborne Road, London, W10 5PS Tel: 020 8969 7473 Languages: Spanish, BSL, Arabic and phone Mon 10.00-13.00, 14.00-17.00 Tues 10.00-13.00, 14.00-17.00 Wed 14.00-17.00 appoints only Thurs 10.00-13.00, 14.00-17.00 Fri 10.00-13.00, 14.00-17.00 Nucleus Legal Advice Centre 298 Old Brompton Road London SW5 9JF Tel: 020 7373 6262 Languages: Arabic, BSL, Spanish, Punjabi, French, interpreters Mon 13.30-16.00 Tues 15.30-18.00 Wed - Thurs 10.00-12.30 Fri - World s End Neighbourhood Advice Centre 2 Worlds End Place London SW10 0HE Tel: 020 7351 5749 Languages: Spanish, Arabic Outreach to Chelsea & Westminster hospital and phone Mon 10.30-13.00 Tues Appt only Wed 10.00-13.00 Thurs Appt only Fri 10.00-13.00 Sat - 16
WESTMINSTER BENEFITS SERVICES DIRECTORY Age UK Westminster 23-25 Praed Street London W2 1NJ Tel: 020 3004 5614 Languages: Mandarin, Malay, Bengali, Hindi, Punjabi, Gujarati, BSL, Cantonese, interpreters or phone Mon 09.30-17.00 Tues 09.30-17.00 Wed 09.30-17.00 Thurs 09.30-17.00 Fri 09.30-17.00 Citizens Advice Bureau Pimlico 140 Tachbrook Street London SW1V 2NE Tel: 0844 477 1611 Languages: Arabic, Czech, French, German, Italian, Mandarin, Russian, Spanish, Urdu, Yoruba for appt Mon 10.00-16.00 10.00-16.00 Tues 13.00-19.00 13.00-19.00 Wed 10.00-16.00 10.00-16.00 Thurs - - Fri 10.00-16.00 10.00-16.00 Citizens Advice Bureau Paddington 441 Harrow Road London W10 4RE Tel: 0844 477 1611 Languages: Bengali, French, German, Gujarati, Italian, Japanese, Portuguese, Spanish, Urdu, Yoruba for appt Mon 10.00-16.00 10.00-16.00 Tues 13.00-19.00 13.00-19.00 Wed 10.00-16.00 10.00-16.00 Thurs - - Fri 10.00-16.00 10.00-16.00 Hopscotch Asian Women s Centre 42 Phoenix Road, London NW1 1TA Tel: 020 7388 6200 Languages: Urdu, Bengali, Hindi, interpreters, Nepali and phone Mon 09.30-17.00 Tues 09.30-17.00 Wed 09.30-17.00 Thurs 09.30-17.00 Fri 09.30-17.00 Mary Ward Legal Centre 26-27 Boswell Street London WC1N 3JZ Tel: 020 7831 7079 Languages; BSL, interpreters Evening appointments and phone Mon 10.00-13.00, 14.00-17.00 Tues 10.00-13.00, 14.00-17.00 Wed - Thurs 10.00-13.00, 14.00-17.00 Fri 10.00-13.00, 14.00-17.00 Notra Dame Refugee Centre 5 Leicester Place London WC2H 7BX Tel: 020 7440 2660 Languages: Spanish, French, interpreters Serves asylum seekers and refugees. Advice, advocacy, representation on healthcare, accessing social services. and phone Mon 11.00-16.00 Tues Appointments only Wed - Thurs 11.00-16.00 Fri Appointments only 17
Paddington Law Centre 439 Harrow Road London W10 4RE Tel: 020 8960 3155 Languages: interpreters and phone Mon 10.00-13.00 Tues 10.00-13.00 Wed 14.00-17.00 Thurs 10.00-13.00 18
London Wide Benefit Services Centre for Armenian Information and Advice 105A Mill Hill Road, Acton London W3 8JF Tel: 020 8992 4621 Languages: Russian, Italian, Albanian, Farsi, Armenian, French or phone Mon 09.00-16.30 Tues 09.00-16.30 Wed 09.00-16.30 Thurs 09.00-16.30 Fri 09.00-16.30 Chinese Community Centre 2nd Floor, 28-29 Gerrard Street, London, W1D 6JP Tel: 020 7439 3822 Languages: Mandarin, Cantonese, Hakka, interpreters or phone Mon 10.00-17.00 Tues 10.00-17.00 Wed 10.00-17.00 Thurs 10.00-17.00 Fri 10.00-15.00 Sat & Sun 10.00-17.00 East European Advice Centre Room 209, Palingswick House 241 King Street London, W6 9LP Tel: 020 8741 1288 Languages: Polish, Russian, BSL or phone Mon 10.00-15.00 Tues 10.00-15.00 Wed 10.00-15.00 Thurs 10.00-15.00 Fri 10.00-15.00 Eritrean Community in the UK 266-268 Holloway Road, London, N7 6NE Tel: 020 7700 7995 Languages: Tigre, Tigrigna, Arabic, Amharic, interpreters or phone Mon 09.30-17.30 Tues 09.30-17.30 Wed 09.30-17.30 Thurs 09.30-17.30 Fri 09.30-17.30 Iranian Association Palingswick House(annex) 241 King Street London W6 9LP Tel: 020 8748 6682 Languages: Dari, Farsi, Persian, interpreters or phone Mon 09.30-17.30 Tues - Wed - Thurs 09.30-17.30 Fri - Terrance Higgins Trust 314-320 Gray's Inn Road London WC1X 8DP Tel: 0845 122 1200 Languages: Spanish, French, Italian, interpreters. Serves people affected by HIV/AIDs Mon 09.30-17.30 10.00-22.00 Tues 09.30-17.30 10.00-22.00 Wed 09.30-17.30 10.00-22.00 Thurs 09.30-17.30 10.00-22.00 Fri 09.30-17.30 10.00-22.00 Sat & Sun 12.00-18.00 19
The following specialist advice providers are not quality accredited, but could meet specific culture or language needs Cancer Black Care 79 Acton Lane London, NW10 8UT Tel: 020 8961 4151 Opening times unknown Deafplus Covers: Ealing, Hammersmith & Fulham 2 Erconwald Street East Acton, W12 0BD Tel: 020 8749 4111 Languages: BSL or phone Appt only Mon Tues 10.00-13.00 Wed 13.30-16.30 Thurs 10.00-13.00 Fri Appt only Hillingdon Asian Women s Group Covers: Hillingdon, Ealing & Brent Unit 4 Commercial Estate Sandow Crescent Hayes UB3 4QH Tel: 020 8561 0231 Languages: Bengali, Gujarati, Hindi, Punjabi, Tamil, Urdu, interpreters or phone Mon 10.00-15.30 Tues 10.00-15.30 Wed 10.00-15.30 Thurs 10.00-15.30 Fri 10.00-15.30 Somalian People with Disabilities Priory Community Centre Action Lane, W3 8NY Tel: 020 8133 8824 Languages: Somali, French, Dutch, Arabic, Ethiopian or phone Mon 10.00-18.00 Tues 10.00-18.00 Wed 10.00-18.00 Thurs 10.00-18.00 United Anglo-Caribbean Society 66/68 West End Road Southall, UB1 1JL Tel: 020 8843 1147 Lunch club Advice session Wed pm or phone Tues 12.45-14.00 Wed 12.45-14.00, 2.30pm - 4pm Thurs 12.45-14.00 Fri 12.45-14.00 West and North West London Vietnamese Association 58b Bulwer Street Shepherds Bush W12 8AP Tel: 020 8742 9745 Languages: Vietnamese, interpreters phone Mon 09.30-17.00 Tues 09.30-17.00 Wed 09.30-17.00 Thurs 09.30-17.00 Fri 09.30-17.00 20