CLOCK HOUSE HEALTHCARE STATEMENT OF PURPOSE 1
1 Introduction 1.1 The Aims of Clock House Healthcare Limited Clock House Healthcare is registered with the Care Quality Commission, provider ID 1-362851782, for the following regulated activities. Diagnostic and Screening Procedures Surgical Procedures Treatment of Disease and Disorders Clock House Healthcare Limited sets out to provide outpatient consulting, diagnostic testing, surgical procedures and Endoscopy procedures to Patients over the age of eighteen, in a comfortable, safe and modern environment, set in a grade II listed building of particular historical interest. Clock House Healthcare is a Limited Company, number 7826883 owned by a group of Consultant s who are Directors and Shareholders in the Company and practice within it. The Directors recognise the needs of patients and the need to deliver cost effective treatment without the constraints of an overly commercial organisation. Recognising the importance of individual patient care the Consultants, as Directors of the Company, are able to contribute to ensuring that the facilities and staff maintain a consistent high level of care with a modern approach delivered with a caring professional attitude. Clock House Healthcare Limited has well established auditable quality systems appropriate to its needs and the needs of its patients and staff. The results of these audits are shared with Doctors and staff and service improvements are made by using the data available. Clock House Healthcare Ltd. promotes equality and diversity in making its services available to all prospective users, the Clock House offers services so any user who potentially may choose to access them. It does not target specific groups, develop specific services aimed at specific groups nor limit any of its services to particular groups, apart from patients under the age of eighteen. Accessibility of the Clock House complies with the Disability Discrimination Act (DDA) including lift access to all floors and allocated parking for disabled users. 1.2 Contact Address 2
Registered Provider The Nominated Individual and Registered Manager for Clock House Healthcare Limited is Mr. William Cassidy (CQC ID 1-346687208), he can be contacted at: Clock House Healthcare Limited 4 Dorking Road Epsom Surrey KT18 7LX Telephone Number: 01372 840 830 Fax Number: 01372 840 831 1.3 Qualifications and experience of the Registered Manager. Mr. Cassidy holds the following qualifications, Master of Business Administration (MBA) awarded from the University of Surrey. Certificate of the Institute of Health Services Management (Cert IHSM) He has over 20 years relevant experience having managed a number of independent hospitals both at Hospital and Regional Manager level, together with significant experience in healthcare related management consultancy. 1.4 Staff who work in the Clock House All staff working in The Clock House are suitably qualified to carry out their respective duties. All Consultant Medical Staff in The Clock House are registered and licensed to practice with the General Medical Council and where applicable are on the relevant specialist register. All hold or have held Consultant contract posts within the NHS. Between them they have many years of relevant medical experience. Their privileges to practice are reviewed every two years by the Clock House s Medical Advisory Committee 60% of staff employed are Clinical staff and have Registered Nurse, Physiotherapy or Healthcare Assistant qualifications and are experienced in the specialities undertaken at the Clock House. All staff are encouraged and assisted to keep up to date with current practice. 40% of staff are non clinical staff are employed to undertake domestic, portering and administration duties. All qualifications are independently verified prior to staff commencing and at various times throughout their employment with the Clock House. A period of induction is undertaken on commencement of employment where staff are made aware of the standards expected of them whilst working for us. All staff and Consultant s are required to undergo a Criminal Records Bureau check prior to employment or practicing privileges being granted. 3
1.5 Organisational Structure Mr. W. Cassidy as the Managing Director and Registered Manager is accountable to the Executive Board of Directors of Clock House Healthcare Limited. The Executive Board is made up of elected Directors and is tasked with ensuring all of the activities that take place comply with the requirements of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. The Management Board meets bimonthly to consider relevant items that are brought before it. Clinical staff report to a lead Nurse with non clinical staff reporting to the Administration Manager, these individuals report to the Registered Manager. 2 Treatment and services The Clock House provides outpatient consulting, surgical procedures and ambulatory procedures, to Patients over the age of eighteen, under local anaesthetic, topical anaesthetic or sedation for the following specialities. Orthopaedics Otolaryngology (ENT) Urology Cardiology General Surgery Radiology Endoscopy Colo-rectal surgery Ophthalmology Gynaecology Plastic Surgery Physiotherapy The Clock House does not undertake surgery or procedures under General Anaesthetic. A Service level agreement is in place with The Northey Suite Private Patient Service, Epsom General Hospital, should in the unlikely event, a patient requires emergency transfer or overnight accommodation. Clock House Healthcare Limited has entered into a joint venture with Alliance Medical Limited this joint venture provides MRI scanning, X-ray and Ultra-sound scans in a dedicated Imaging Suite in a building adjacent to the Clock House. 4
The Pathology service is contracted to a leading laboratory service via a service level agreement with Epsom and St Helier University Hospital NHS Trust. The Clock House monitors the contract on a regular basis to ensure that its Pathology service meets the required professional, quality control and service specific standards ensuring a fast, efficient service is delivered to our patients at all times. 3 Consulting with patients As part of our commitment to continuous improvement, we endeavour to obtain comments and feedback from our patients. Taking account of their views and priorities is vital to our drive to continually improve our service. All patients undergoing a procedure receive a questionnaire whilst those Patient s attending for an outpatient appointment are randomly selected to receive a questionnaire. An annual report is compiled from the results of these questionnaires and made available to Patient s, the Care Quality Commission and staff. Results are also reviewed at Medical Advisory Committee and Executive Directors Board meetings. Certain groups of Patient s will be asked to participate in post operative clinical audits, where information is gathered analysed and presented to the Medical Advisory Committee together with recommendations on service improvements. Participation in these audits is entirely voluntary and no patient identifiable information is published or discussed. 4 Arrangements for dealing with complaints. The Clock House has a complaints policy and procedure that fully complies with the requirements of the Care Quality Commission, a copy of this procedure is available on request from the Registered Manager. A copy of the Care Quality Commission s guide How to complain about a healthcare or social care service is available from the Registered Manager or from the Care Quality Commission s web site www.cqc.org.uk Staff are updated on a regular basis on how to deal with complaints and how to assist Patients should they feel the need to complain. 5 Arrangements for respecting privacy and dignity of patients. The Clock House has developed a comprehensive policy to ensure the dignity and privacy of patients is respected. This policy defines dignity and privacy for the benefit of staff and has been developed to reflect the Patients Charter, the Department of Health essence of care (2001) and the Royal Marsden NHS Trust Privacy and Dignity Policy November 1991. 5