Treating you well CORPORATE PROFILE

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1 Treating you well CORPORATE PROFILE

2 Welcome to Southern Cross Hospitals Limited. We operate New Zealand s largest network of private surgical hospitals, and our focus is on delivering quality care and value for money. We play a key role in improving the health of New Zealanders, by providing access to quality elective surgical services for more than 65,000 people each year. This represents about one third of the private elective surgery market in New Zealand, across a wide range of medical specialties. Our hospital network spans the length and breadth of New Zealand and consists of nine wholly-owned hospitals, as well as nine innovative joint venture hospitals and specialist facilities operated in partnership with leading medical specialists. Our business operates on a not-for-profit basis, and is owned by the Southern Cross Health Trust. Although we operate independently, with a separate Board of Directors, we make up part of the Southern Cross Healthcare Group of businesses that include Health Insurance, Primary Care, Travel Insurance and Southern Cross Pet Insurance. The Southern Cross Healthcare Group reaches more than one million New Zealanders each year, making it one of the country s most well known and trusted healthcare brands. Its range of products and services, combined with a not-for-profit focus and significant size and experience, gives Southern Cross a unique and important role in the New Zealand health sector. Since we were established in 1979, Southern Cross Hospitals has grown in both size and scope of services offered. We re passionate about achieving our vision: to provide a growing number of New Zealanders with high quality and affordable private hospital care. Terry Moore Chief Executive Officer

3 Southern Cross Hospitals Southern Cross Hospital, North Harbour One of three Southern Cross hospitals in the Auckland region, and the only private surgical in-patient hospital campus on the city s North Shore. Facilities include the Northern Clinic, specialist consulting rooms, an Intermediate Care Facility (ICF), and a purpose-built endoscopy suite. Southern Cross Hospital, Brightside One of the first hospitals purchased by Southern Cross, Brightside was completely rebuilt to the latest high tech specifications and re-opened in Brightside is best known for its leading gynaecological, orthopaedic and urological services and was the first NZ hospital to offer brachytherapy, a type of treatment for prostate cancer. Southern Cross Hospital, Hamilton This superbly equipped facility has seven operating theatres featuring the very latest technology; plus modern day-stay facilities, a fully equipped ICU and imaging technologies on site. Cardiac surgery is among the many specialties and services available. Auckland Surgical Centre New Zealand s first purpose-built day-stay surgical hospital, Auckland Surgical Centre became a part of the Southern Cross Hospitals network in With a strong reputation for orthopaedics and plastic surgery, it offers a wide range of surgical procedures. Southern Cross Hospital, New Plymouth Established in 1983, this is the only private surgical hospital in the city. Extensively modernised, it features very advanced theatres and comfortable patient facilities. Southern Cross Hospital, Rotorua A well equipped private hospital offering a full range of elective services, including orthopaedic surgery combined with high quality rheumatology and rehabilitation services. Southern Cross Hospital, Wellington A fast developing, purpose-built hospital in the Capital, facilities include a specialist centre for consultations, advanced hybrid (endovascular) and digital theatres, and an ICU to help support a wide range of specialist services. Southern Cross Hospital, Christchurch The largest hospital within our network, Christchurch has ten operating theatres, including hi-tech digital and hybrid theatres, and the da Vinci system for robotically-assisted surgery. Facilities on the site include advanced scanning technologies and a purpose-built endoscopy centre (one of the largest of its kind in New Zealand). Southern Cross Hospital, Invercargill Serving the Southland and the Queenstown-Wakatipu basin areas, the city s only private hospital provides services to thousands of patients annually and features a day unit, new digital theatre facilities, comfortable patient rooms and pleasant grounds. Wholly owned hospitals Joint venture hospitals

4 What we do By bringing together specialist capabilities and high-performing nursing teams, Southern Cross Hospitals provides the infrastructure for private elective surgery to be performed throughout the country. These centres of expertise include modern and well-equipped operating theatres (including digital and hybrid theatres in some centres), consulting suites, specialist consulting centres, and imaging facilities. Over 1,000 surgeons and anaesthetists use these hospital facilities in their private practice. While Southern Cross Hospitals does not employ doctors directly, all medical specialists complete a credentialling process before admitting patients to one of our hospitals. Collectively, our hospitals employ around 700 Registered Nurses as well as several hundred other healthcare professionals, and administrative and support staff. Our Auckland-based National Office provides strategic and business management support across a range of areas including clinical safety and quality, procurement, accounting and finance, facilities management, human resources, payroll, business development, marketing and IT support. Our aim is to help specialists deliver elective surgical services to as many regions as possible, so our hospitals are strategically spread from Auckland in the north, to Invercargill in the south. The majority of our patients are referred to medical specialists by their GPs. Our patients include Southern Cross Health Society members, policyholders from other insurance companies, self-funding patients, and patients whose surgery is funded under the public system. We contract with public healthcare funders including New Zealand s Accident Compensation Corporation (ACC) and New Zealand s District Health Boards. THE SURGICAL SERVICES WE PROVIDE ARE EVOLVING TO MEET THE NEEDS OF OUR POPULATION AND ADVANCES IN TECHNOLOGY. THEY CURRENTLY INCLUDE: Bariatric Surgery Brachytherapy (cancer care) Breast Surgery Cardiac Surgery Endoscopy Endovascular Surgery Gastroenterology General Surgery Gynaecology/Obstetrics Neurosurgery Ophthalmology Oral & Maxillofacial Surgery (including Dental) Orthopaedic Surgery (including Hand) Otolaryngology (ENT) Paediatric Surgery Plastic and Reconstructive Surgery Urology Vascular Surgery

5 A focus on people, not profits Our business philosophy is based on our not-for-profit principles. This means we re focused on the needs of our patients and employees, not stock market investors or offshore owners. Surpluses are invested in expanding and upgrading medical facilities and services for our patients, and developing our employees. This allows us to balance our twin goals to provide superb facilities offering the highest standards of care, while also making our services as affordable and accessible as possible. Southern Cross Hospitals aims to be an employer of choice, by offering world-class clinical environments and staff support. We are committed to developing New Zealand s surgical nursing workforce through our Nursing Council accredited professional development and recognition programme. We also actively promote blended learning, supported by our e-learning website and related education programmes. On behalf of our patients, we champion the delivery of high-quality healthcare that represents value for money. In line with this, we work with insurance companies and other funding organisations to develop fixed price arrangements for common surgical procedures. Recognising that our patients are individuals - with individual needs. It s just another way we re treating you well

6 Strength through partnership One of our core strengths is the partnerships we ve formed within the private health sector. In addition to our wholly-owned hospitals, we are involved in a number of joint venture businesses. These range from outpatient single-treatment facilities, to cross-specialty campuses with inpatient services. Examples include: Auckland Radiation Oncology A next-generation radiation therapy facility developed in partnership with leading private healthcare provider, MercyAscot. Crest Hospital (Palmerston North) This private hospital partnership combines the experience, services and heritage of the former Aorangi Hospital and Southern Cross Hospital to provide excellent surgical and medical care to Palmerston North and surrounding regions. Gillies Hospital (Auckland) A partnership with a group of specialist surgeons, with a reputation for excellence across a range of surgical disciplines. Grace Hospital (Tauranga) A large state-of-the-art hospital campus offering the latest hi-tech digital theatres, operated in partnership with a group of medical specialists. Manuka Street Hospital (Nelson) Established in 1948, this private hospital in Nelson treats around 2500 patients a year, and now combines the expertise and reputation of Southern Cross Hospitals with capabilities of local medical specialists - providing quality surgical care to communities in the region. Mercy Angiography (Auckland) New Zealand s busiest private interventional facility, providing comprehensive cardiac and vascular programmes as well as selected interventional oncology procedures. Ormiston Hospital (East & South Auckland) As the only private surgical hospital in the South and East of Auckland, Ormiston provides its local community with high quality healthcare in a modern, stylish and well equipped facility. Southern Endoscopy Centre (Christchurch) A purpose-built centre on our Christchurch campus, and a joint venture with local surgeons and gastroenterologists. Waitemata Endoscopy (on site at Southern Cross Hospital North Harbour campus) A modern endoscopy suite with a specialist team of surgeons and physicians with wide-ranging clinical knowledge and advanced international training. Working in partnership with the public health sector is an important aspect of our role, and we value the opportunity to provide resources and support. Southern Cross Hospitals provides elective surgery to thousands of patients each year under the government s Accident Compensation Corporation (ACC) scheme, as well as contracting to regional District Health Boards. Our efforts to promote effective collaboration with the public sector help us to further achieve our vision and to make a positive difference to the health and well being of all New Zealanders.

7 Investing in technology Southern Cross Hospitals invests in new technologies and facilities to respond to the increasing complexity of medical procedures, and the evolving needs of our patients. For more information visit NEW TECHNOLOGIES IN THEATRES Southern Cross Hospitals has installed one of the most advanced and flexible hybrid theatre facilities in the private sector, in Christchurch. The new hybrid system allows for pre- and post-operative imaging to be carried out in the theatre, reducing the need to transfer the patient to another room for diagnostics. As well as allowing systems to be positioned as the surgical teams require - allowing more space for clinicians, less interference with anaesthesia set-ups, and better patient access for the surgical teams. Our hospital in Invercargill was the first of our facilities to install a new Black Diamond Video system. The BDV technology integrates the digital information captured in the operating room, and allows surgeons and theatre staff to call it up and view it using touch-screen controls and leading edge technologies. It provides surgeons with an enhanced view of patient anatomy, which is particularly helpful with minimally invasive techniques. ROBOTICALLY-ASSISTED SURGICAL SYSTEMS Surgeons performing prostate surgery and gynaecological procedures at Southern Cross Hospital in Christchurch were some of the first in the country to make use of the da Vinci robot for robotically-assisted surgery. Our hospital has upgraded the system (during 2013) to feature the new da Vinci Si robotic system. The technology not only enables a range of surgical procedures to be performed through very small incisions but also offers improved vision optics and surgeon controls which enable a wider range of operations. The robotically-assisted surgical techniques, known as minimally invasive surgery, offer the potential to reduce pain and recovery times for patients while enhancing the surgeon s already precise skills. HARNESSING THE POWER OF 3D A state-of-the-art 3D HD surgical video system installed at Southern Cross Brightside Hospital in Auckland has the ability to transform the way laparoscopic surgeries are carried out and was the first of its kind to be commissioned in New Zealand. This system essentially provides a realistic view of the tissue being worked on, leading to increased precision and accuracy and consequently may reduce the amount of time a patient spends under general anaesthesia and in hospital.

8 To find out more To find out more about Southern Cross Hospitals Ltd, please visit our website at Southern Cross Hospitals Ltd Phone: National Office location: Level 10, AMP Centre 29 Customs Street West Auckland 1010, New Zealand Postal address: PO Box 5341 Wellesley Street Auckland 1141, New Zealand August SCHL097