Participant Invitation and Information Sheet MRI Test Run

Size: px
Start display at page:

Download "Participant Invitation and Information Sheet MRI Test Run"

Transcription

1 ON QE TRUST HEADED PAPER A randomised controlled trial of bariatric surgery versus a community weight loss programme for the sustained treatment of Idiopathic Intracranial Hypertension: the IIH:WT Trial Participant Invitation and Information Sheet MRI Test Run Invitation to take part in a study for the limited purpose of MRI standardisation for a clinical trial using MRI. Please note: you do not have IIH, you are being asked to participate in MRI test scans only. You are being invited to take part in a clinical study. Whether you take part is voluntary, and before you decide it is important for you to understand why the research is being done and what it will involve. Please consider the following information carefully and discuss it with others, the MRI investigator, and your doctor if you wish. Do feel free to ask if there is anything that is not clear or if you would like more information. Take time to decide whether or not you wish to take part. Thank you for reading this. Part 1 tells you why we are doing this study and what will happen if you take part. Part 2 gives you more detailed information about the conduct of the study. Local PI: Dr Alexandra Sinclair Local Nurse: Karen Boardman (0121) Local Patient Advice and Liaison Service (PALS): (0121) BCTU: Ryan Ottridge (0121) Cally Rick (0121) ISRCTN Page 1 of 5

2 Part 1 What is the purpose of the study? The researcher named on page 1 is taking part in a clinical trial in patients with Idiopathic Intracranial Hypertension, or IIH, which is a condition where raised brain pressure causes headaches and can lead to blindness. You do not have Idiopathic Intracranial Hypertension. The trial requires detailed magnetic resonance imaging (MRI) scans of participants brains. This MRI centre is required to confirm it can perform the scans correctly by performing test scans. You are being asked to participate ONLY in the MRI Test Run procedure in order to confirm the scans work correctly, and to make sure the scan methods used are standardised for all participants in the trial. This MRI scan does not allow you or commit you to participate in the trial itself, and you will not receive any trial treatment or any other trial investigation besides measurement of your height and weight. The purpose of this information sheet is to explain exactly what will happen if you choose to take part in the MRI Test Run. Do I have to take part? No, taking part in the research is entirely voluntary. You are free to choose not to take part. If you do decide to take part, you will be given this information sheet to keep and be asked to sign a consent form. If you decide to take part, you are still free to withdraw at any time and without giving a reason. What will happen to me if I take part? We are asking you to take part in a test group, so you will not receive any trial treatment. You will undergo 2 separate MRI test scans (at least 2 weeks apart) and then you will leave the study. An MRI is a medical scanning technique used to create images of the brain or other parts of your body. For the MRI scan you lie on a table confined to a small space inside a cylindrical machine, which uses magnetic fields and radio waves (but not x- rays) to take special pictures of your brain and spine. To obtain good pictures, it is extremely important that you do not move during the procedure. Special positioning aids will keep your head from moving and you should try to relax. You cannot talk during the actual scanning phase of the MRI scan, but you may communicate with the technician performing it by pressing a call button. At the first MRI test scan appointment you will get the chance to ask a member of the research team any further questions you might have. What will I have to do? During your participation in this MRI Test Run you will come to the centre for the scheduled visit and undergo an MRI scan of your brain. You will then be given a second appointment in 2 to 13 weeks time. Each appointment will take less than an hour. What are the possible disadvantages and risks of taking part? An MRI scan is a procedure that uses magnetic fields and radio waves (but not X-rays) to create images of the brain. The scan itself is a harmless, non-invasive procedure but can be noisy. Some people may feel uncomfortable whilst lying in the scanner tube. Pregnant women and people with pacemakers or certain other metallic implants should not undergo MRI. You should tell the research staff if you are pregnant or have a pacemaker or other metallic implant. ISRCTN Page 2 of 5

3 What are the possible benefits of taking part? You will not receive any benefit from taking part in the MRI Test Run. The information obtained from the scan will help the researchers standardise MRI procedures for the IIH:WT clinical trial. This MRI Test Run is not a diagnostic procedure, but if any abnormalities are found which require follow up you will be contacted by phone and if necessary invited to return to discuss the findings. The researcher will use their clinical judgement to decide if you need to be referred to an appropriate service. Will I be paid for taking part in the study? No, there will be no payments for participating. What happens when the study stops? When the clinical study stops the results will be published and the information we get from the study may help us to improve our understanding of IIH. What if there is a problem? Any complaint about the way you have been dealt with during this study or any possible harm you might suffer will be addressed. The detailed information is given in Part 2. Will my taking part in the study be kept confidential? Yes. We will follow ethical and legal practice and all information about you will be handled in confidence. The detailed information is given in Part 2. Thank you for reading this far if you are still interested, please continue to Part 2 ISRCTN Page 3 of 5

4 Part 2 the details What if there is a problem? If you are harmed due to someone s negligence, then you may have grounds for a legal action but may have to pay for it. Regardless of this, if you wish to complain, or have any concerns about any aspect of the way you have been approached or treated during the course of this study, the normal National Health Service complaints mechanisms should be available to you. Taking part in this study would not affect your legal rights. If you have a concern about any aspect of this study, you should ask to speak to the researchers who will do their best to answer your questions. The contact details for the IIH:WT trial Chief Investigator are: Dr Alex Sinclair, Telephone If you remain unhappy and wish to complain formally, you can do this through the NHS Complaints Procedure. Details can be obtained from the hospital. Will my taking part in the study be kept confidential? If you decide to take part in the IIH:WT study all information which is collected about you during the course of the research will be kept strictly confidential in the same way as your medical records. The information taken about your weight, height, age and sex will be sent by your doctors out of this hospital trust to the IIH:WT trial office at the University of Birmingham Clinical Trials Unit, on paper and electronically, where it will be securely stored under the provisions of the 1998 Data Protection Act. If you agree to take part in this study, your GP and the other doctors involved in your clinical care will be notified of your participation. All researchers involved in this trial will have a duty of confidentiality to you as a research participant and will do their best to meet this duty. In line with clinical study guidelines, at the end of the study the data will be securely archived (stored) for up to 20 years. Arrangements for confidential destruction will then be made. Should you withdraw consent for your data to be used, it will be confidentially destroyed immediately. What will happen to my MRI scans? Your scans will be sent by the researcher out of this hospital trust to an MRI physicist in New York, USA, for evaluation to check the scanning procedures are suitable for use in the clinical trial. Your scans will be anonymised and will not include any personal information which might identify you. What will happen to the results of the clinical study? The MRI Test Run scans will help the research team standardise the MRI tests for all participants in the trial. Once the trial is finished and analysed, the results will be published in a scientific journal. Only anonymous data will be published and your name will not appear in any report, presentation or publication. Who is organising and funding the research? The IIH:WT trial is being co-ordinated by the Birmingham Clinical Trials Unit at the University of Birmingham and is sponsored by the University of Birmingham. The trial Chief Investigator is Dr Alex Sinclair of University Hospitals Birmingham NHS Foundation Trust. The study is being funded by the National Institute for Health Research. The research has been reviewed and approved by all these organisations. Your doctor will not be paid for including you in this study. ISRCTN Page 4 of 5

5 Who has reviewed the study? All research in the NHS is looked at by an independent group of people called a Research Ethics Committee to protect your safety, rights, wellbeing and dignity. This study has been reviewed and approved by Black Country Research Ethics Committee. Research Ethics Committees include healthcare professionals as well as nonmedical people, and are completely independent from anyone organising the study. Further details about the National Research Ethics Service can be found at: Where can I get further information? For queries about the study or for further information please contact: Dr Alex Sinclair, IIH:WT Chief Investigator, Telephone or IIHResearch@uhb.nhs.uk. The IIH:WT trial co-ordinating centre is located at the Birmingham Clinical Trials Unit, College of Medical & Dental Sciences, Public Health Building, University of Birmingham, Birmingham B15 2TT. Tel , Fax: Web address: neuroscience@trials.bham.ac.uk. Thank you for considering participation in this study. You will be given a copy of this information sheet and your signed consent form to keep if you decide that you wish to take part in the study. ISRCTN Page 5 of 5

The ACCURE-UK Trial: The feasibility of undertaking Appendicectomy to impact upon the Clinical Course of UlceRativE Colitis

The ACCURE-UK Trial: The feasibility of undertaking Appendicectomy to impact upon the Clinical Course of UlceRativE Colitis The ACCURE-UK Trial: The feasibility of undertaking Appendicectomy to impact upon the Clinical Course of UlceRativE Colitis Patient Research Interview Information Sheet ACCURE-UK non-participants Version

More information

Imaging Markers of Brain Network Dysfunction in Multiple Sclerosis

Imaging Markers of Brain Network Dysfunction in Multiple Sclerosis Faculty of Medicine & Health Sciences School of Medicine Radiological Sciences Research Group The University of Nottinham University Park Nottingham NG7 2RD t: +44 (0)115 823 0018 f: +44 (0)115 823 0004

More information

PATIENT INFORMATION SHEET Study name: CT morphology of lung parenchyma pre and post bariatric surgery: correlation with pulmonary function.

PATIENT INFORMATION SHEET Study name: CT morphology of lung parenchyma pre and post bariatric surgery: correlation with pulmonary function. Version 2. 8.09.2011 Hammersmith Hospital Du Cane Rd London W12 0HS Tel: 020 8383 1000 www.imperial.nhs.uk PATIENT INFORMATION SHEET Study name: CT morphology of lung parenchyma pre and post bariatric

More information

1. Study title Is the title self explanatory to a layperson? If not, a simplified title should be included.

1. Study title Is the title self explanatory to a layperson? If not, a simplified title should be included. These guidelines apply to all research projects where human subjects are involved in the study GUIDELINES FOR RESEARCHERS PATIENT INFORMATION SHEET & CONSENT FORM The guidance, which follows, applies primarily

More information

ASSESSMENT OF MAGNETIC RESONANCE IMAGING PROTOCOLS WITH HEALTHY VOLUNTEERS

ASSESSMENT OF MAGNETIC RESONANCE IMAGING PROTOCOLS WITH HEALTHY VOLUNTEERS SHEFC BRAIN IMAGING RESEARCH CENTRE FOR SCOTLAND Department of Clinical Neurosciences The University of Edinburgh Western General Hospital Crewe Road Edinburgh EH4 2XU Tel: 0131 537 2664 Fax: 0131 537

More information

Taking Part in Research at University Hospitals Birmingham

Taking Part in Research at University Hospitals Birmingham University Hospitals Birmingham NHS Foundation Trust The Trust provides free monthly health talks on a variety of medical conditions and treatments. For more information visit www.uhb.nhs.uk or call 0121

More information

PATIENT INFORMATION SHEET

PATIENT INFORMATION SHEET PATIENT INFORMATION SHEET Surgical and large bore pleural procedures in Malignant pleural Mesothelioma And Radiotherapy Trial (SMART trial) Stoke Mandeville Hospital Mandeville Road Aylesbury Buckinghamshire

More information

The RADICALS trial Radiotherapy Timing Randomisation (RADICALS-RT) Clinical trial of treatment after surgery for prostate cancer

The RADICALS trial Radiotherapy Timing Randomisation (RADICALS-RT) Clinical trial of treatment after surgery for prostate cancer Stoke Mandeville Hospital Mandeville Road Aylesbury Buckinghamshire HP21 8AL Tel: 01296 315 908 www.buckshealthcare.nhs.uk The RADICALS trial Radiotherapy Timing Randomisation (RADICALS-RT) Clinical trial

More information

U.K. Familial Ovarian Cancer Screening Study (UK FOCSS) Phase 2 Patient Information Sheet

U.K. Familial Ovarian Cancer Screening Study (UK FOCSS) Phase 2 Patient Information Sheet U.K. Familial Ovarian Cancer Screening Study (UK FOCSS) Phase 2 Patient Information Sheet 1. Invitation You are being invited to take part in a research study. Before you decide it is important for you

More information

Patient Information Leaflet: Part 1 select-d

Patient Information Leaflet: Part 1 select-d Patient Information Leaflet: Part 1 select-d Anticoagulation Therapy in SELECTeD Cancer Patients at Risk of Recurrence of Venous Thromboembolism Introduction This

More information

PATIENT INFORMATION SHEET. Version 5, March 2015

PATIENT INFORMATION SHEET. Version 5, March 2015 King s College Hospital NHS Foundation Trust King s College Hospital Denmark Hill London SE5 9RS Tel: 020 3299 9000 Fax: 020 3299 3445 www.kch.nhs.uk PATIENT INFORMATION SHEET Version 5, March 2015 Study

More information

Information about the research

Information about the research Information about the research Health beliefs in OCD participants with OCD information sheet (non-nhs participants version) We would like to invite you to take part in our research study. The study is

More information

Family Focused Therapy for Bipolar Disorder (Clinical Case Series) Participant Information Sheet

Family Focused Therapy for Bipolar Disorder (Clinical Case Series) Participant Information Sheet Family Focused Therapy for Bipolar Disorder (Clinical Case Series) Participant Information Sheet Study Title: Family Focused Therapy for Bipolar Disorder: A Clinical Case Series) We would like to invite

More information

NHS Complaints Advocacy

NHS Complaints Advocacy NHS Complaints Advocacy Raising Concerns or Complaints About the NHS Advocacy in Surrey is provided by Surrey Disabled People s Partnership (SDPP) In partnership with SDPP is a registered Charity: 1156963

More information

Immune Cell Studies in Type 1 Diabetes (ISTID) INFORMATION SHEET FOR ADULTS WITH NEWLY- DIAGNOSED DIABETES. Sponsored by Cardiff University

Immune Cell Studies in Type 1 Diabetes (ISTID) INFORMATION SHEET FOR ADULTS WITH NEWLY- DIAGNOSED DIABETES. Sponsored by Cardiff University Immune Cell Studies in Type 1 Diabetes (ISTID) INFORMATION SHEET FOR ADULTS WITH NEWLY- DIAGNOSED DIABETES Sponsored by Cardiff University Chief Investigator Wales: Professor Colin Dayan Address: Centre

More information

INFORMATION LEAFLET. If anything is not clear, or if you would like more information, please

INFORMATION LEAFLET. If anything is not clear, or if you would like more information, please BIO INFOBK 1492 0410:Layout 1 21/04/2010 15:24 Page 1 INFORMATION LEAFLET You are being invited to take part in a major medical research project called UK Biobank. The purpose of UK Biobank is to set up

More information

Information about the research

Information about the research Information about the research Health beliefs in OCD participants with OCD information sheet (Non-qualitative interview version) We would like to invite you to take part in our research study. The study

More information

Magnetic Resonance Imaging (MRI) Scans

Magnetic Resonance Imaging (MRI) Scans Magnetic Resonance Imaging (MRI) Scans Patient Information Radiology Department Author ID: ST Leaflet Number: Rad 004 Version: 3 Name of Leaflet: MRI Scan Date Produced: March 2015 Review Date: March 2017

More information

YOUR MRI EXAM: QUESTIONS AND ANSWERS

YOUR MRI EXAM: QUESTIONS AND ANSWERS YOUR MRI EXAM: QUESTIONS AND ANSWERS What is MRI? MRI is short for Magnetic Resonance Imaging. MRI is an advanced technology that lets your doctor see internal organs, blood vessels, muscles, joints, tumors,

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

NHS Complaints Advocacy. A step by step guide to making a complaint about the NHS. www.pohwer.net

NHS Complaints Advocacy. A step by step guide to making a complaint about the NHS. www.pohwer.net NHS Complaints Advocacy A step by step guide to making a complaint about the NHS NHS Complaints Advocacy Important Information Please read this section before the rest of this guide to ensure you take

More information

NHS Constitution. Access to health services:

NHS Constitution. Access to health services: NHS Constitution Patients and the public your rights and NHS pledges to you Everyone who uses the NHS should understand what legal rights they have. For this reason, important legal rights are summarised

More information

LATHOM HOUSE SURGERY. Records Online Access. Online Electronic Medical Record Viewing Patient Information Leaflet

LATHOM HOUSE SURGERY. Records Online Access. Online Electronic Medical Record Viewing Patient Information Leaflet LATHOM HOUSE SURGERY Records Online Access Online Electronic Medical Record Viewing Patient Information Leaflet 1 Introduction : This practice is piloting a project that allows you to view your medical

More information

A step by step guide to making a complaint about the NHS

A step by step guide to making a complaint about the NHS A step by step guide to making a complaint about the NHS Please read this first Are you worried or unhappy about your current healthcare or treatment of that of a loved one? If you are then it may be more

More information

HOW TO MAKE A COMPLAINT

HOW TO MAKE A COMPLAINT HOW TO MAKE A COMPLAINT Issue Date: November 2014 Review Date: January 2016 Authors: Patient Relations Department, North Cumbria University Hospitals NHS Trust SFT-NCA8299: 10/14 REV 1 If it matters to

More information

How to complain about a doctor. England

How to complain about a doctor. England How to complain about a doctor England This booklet is for patients in England. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also produced

More information

A Guide to Clinical Trials

A Guide to Clinical Trials A Guide to Clinical Trials For young people with cancer and their parents Children s Cancer and Leukaemia Group www.cclg.org.uk Original booklet produced in conjunction with the CCLG Patient Advocacy Committee.

More information

How to complain about a doctor

How to complain about a doctor How to complain about a doctor England This booklet is for patients in England. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also produced

More information

How can I be sure it will be performed to a high standard?

How can I be sure it will be performed to a high standard? FREQUENTLY ASKED QUESTIONS (About ultrasound scans at Derriford) What is an Ultrasound Scan? How does it work? What are the dangers? What are the advantages? Who will perform my scan? How can I be sure

More information

PARTICIPANT INFORMATION AND CONSENT FORM

PARTICIPANT INFORMATION AND CONSENT FORM PARTICIPANT INFORMATION AND CONSENT FORM STUDY TITLE: Reducing long-term disability related to pain: A randomised controlled trial of the Pain Disability Prevention Programme (PDP) in the Irish health

More information

Welcome. Our aim is to provide firstclass independent healthcare for

Welcome. Our aim is to provide firstclass independent healthcare for PATIENT GUIDE Welcome We are delighted to welcome you as a patient to Highgate Private Hospital. The purpose of this guide is to introduce our hospital and make sure you are aware of your rights as a patient.

More information

Patient Information Whose information is it anyway? Your health records

Patient Information Whose information is it anyway? Your health records Patient Information Whose information is it anyway? Your health records Derriford Hospital Derriford Road Plymouth PL6 8DH Tel: 0845 155 8155 www.plymouthhospitals.nhs.uk Your health record We ask you

More information

This study has received a favorable ethical opinion from the University of Surrey Ethics Committee.

This study has received a favorable ethical opinion from the University of Surrey Ethics Committee. Dear Student Nurse We would like to invite you to help us with the RIPE Project (Researching Interventions that Promote Ethics in Social Care), an exciting research project being run by the International

More information

How to comment, compliment or complain about Sweetpea Charity. Page 1 of 10

How to comment, compliment or complain about Sweetpea Charity. Page 1 of 10 How to comment, compliment or complain about Sweetpea Charity Page 1 of 10 How to comment, compliment or complain about Sweetpea Charity Sweetpea Charity wants to provide you with the best opportunity

More information

PARTICIPANT INFORMATION. The Oxford Access for Students Improving Sleep (OASIS) Study

PARTICIPANT INFORMATION. The Oxford Access for Students Improving Sleep (OASIS) Study PARTICIPANT INFORMATION The Oxford Access for Students Improving Sleep (OASIS) Study We would like to invite you to take part in a research study. This webpage should provide you with all the information

More information

Who can have an MRI scan?

Who can have an MRI scan? i MRI Scan Contents What is an MRI scan? 1 Why am I having an MRI scan? 1 Who can have an MRI scan? 1 What preparation will I need? 2 What happens when I come for the scan? 2 Who will I see when I have

More information

PATIENT INFORMATION SHEET KEY FACTS

PATIENT INFORMATION SHEET KEY FACTS PATIENT INFORMATION SHEET KEY FACTS Please read this carefully and refer to the full information sheet You are invited to take part in a research study, comparing subcutaneously (injection under skin)

More information

Information about research

Information about research Information about research Welcome to Papworth Hospital a focus on research As a specialist centre we pride ourselves on the quality of care that we provide for our patients. Knowledge in health care

More information

Guide to making a complaint about an NHS service

Guide to making a complaint about an NHS service Guide to making a complaint about an NHS service February 2014 Healthwatch Coventry www.healthwatchcoventry.org.uk Contents 1. About this guide page 3 2. The NHS complaints procedure page 3 3. About the

More information

Version 1.1 1 18/04/11

Version 1.1 1 18/04/11 Department of Neurology Southern General Hospital 1345 Govan Road Glasgow G51 4TF PRoBaND: Parkinson's Repository of Biosamples and Networked Datasets Information Sheet for: Relatives of patients with

More information

How did we do? Promoting hope and wellbeing together. How to raise a concern, make a complaint or give a positive comment about one of our services.

How did we do? Promoting hope and wellbeing together. How to raise a concern, make a complaint or give a positive comment about one of our services. West London Mental Health NHS Trust How did we do? How to raise a concern, make a complaint or give a positive comment about one of our services. Promoting hope and wellbeing together What do you think

More information

Xxxxxxxxxxxxxxxxxxxxx. A guide for adult patients receiving Proton Beam Therapy abroad. Adult PBT Guide 2013 1

Xxxxxxxxxxxxxxxxxxxxx. A guide for adult patients receiving Proton Beam Therapy abroad. Adult PBT Guide 2013 1 Xxxxxxxxxxxxxxxxxxxxx A guide for adult patients receiving Proton Beam Therapy abroad Adult PBT Guide 2013 1 Contents Proton Beam Therapy explained (P4) What is Radiotherapy? What is Proton Beam Therapy?

More information

A Guide to Resolving Issues or Making a Complaint

A Guide to Resolving Issues or Making a Complaint A Guide to Resolving Issues or Making a Complaint If you are unhappy with the treatment or service you receive from the NHS you are entitled to make a complaint, have it considered, and receive a response

More information

WSIC Integrated Care Record FAQs

WSIC Integrated Care Record FAQs WSIC Integrated Care Record FAQs How your information is shared now Today, all the places where you receive care keep records about you. They can usually only share information from your records by letter,

More information

http://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp

http://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp Who to complain to information for patients in England http://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp The process of making a complaint will be easier and less stressful if

More information

Making a complaint about the NHS in England

Making a complaint about the NHS in England Making a complaint about the NHS in England The Health Service Ombudsman can carry out independent investigations into complaints made about poor treatment or service provided through the NHS. We are the

More information

Information Governance. and what it means for you

Information Governance. and what it means for you Information Governance and what it means for you 1 Content Introduction 3 Who are we? 4 What is Information Governance? 4 Purpose of Holding Information 5 Confidentiality and Security 5 Accuracy of Information

More information

Complaining about a health service

Complaining about a health service Stroke Helpline: 0303 3033 100 Website: stroke.org.uk Complaining about a health service Most people receive excellent care and treatment after having a stroke. However, sometimes things don t go as well

More information

How To Share Your Health Records With The National Health Service

How To Share Your Health Records With The National Health Service HOW WE USE YOUR PERSONAL INFORMATION Information Leaflet Your Health. Our Priority. Page 2 of 9 Introduction This Leaflet explains why the NHS collects information about you and how it is used, your right

More information

High Oak Surgery Complaints Policy Document Description Lead Author(s) Change History Document complies with the Equality Act 2010

High Oak Surgery Complaints Policy Document Description Lead Author(s) Change History Document complies with the Equality Act 2010 High Oak Surgery Complaints Policy Document Description Document Type CQC Standard 7 Service Application Version 2 Ratification Date Target Group All staff Last Reviewed October 2012 Next Review Date October

More information

How do I give feedback or make a complaint about an NHS service?

How do I give feedback or make a complaint about an NHS service? How do I give feedback or make a complaint about an NHS service? I m not happy about something I d just like to say How do I? Most NHS care and treatment goes well but sometimes things can go wrong. If

More information

Consent what you have a right to expect

Consent what you have a right to expect Consent what you have a right to expect A guide for children and young people Consent it s your choice Before a doctor, a nurse, or anyone else looking after your health can examine you or treat you,

More information

Complaint Letter Guide

Complaint Letter Guide 15151 Who do I complain to? Leeds Independent Health Complaints Advocacy If you want to complain about your hospital, ambulance service or most community healthcare contact the Chief Executive of the NHS

More information

Guide to healthcare complaints

Guide to healthcare complaints Guide to healthcare complaints A guide to healthcare complaints The majority of patients have a positive experience of their NHS treatment. Where this is not the case there are a number of options open

More information

NHS breast screening Helping you decide

NHS breast screening Helping you decide NHS breast screening Helping you decide What is breast cancer? 2 What is breast screening? 3 Breast screening results 6 Making a choice the possible benefits 9 and risks of breast screening What are the

More information

SpeakUP. Help prevent medical test mistakes

SpeakUP. Help prevent medical test mistakes SpeakUP TM Help prevent medical test mistakes Help prevent medical test mistakes Medical tests and laboratory tests are important aids for doctors. However, sometimes the wrong test is ordered. Or the

More information

Complaints procedure

Complaints procedure Complaints procedure This leaflet explains what to do if you have a complaint about any aspect of our service. We treat all complaints seriously and aim to resolve them as quickly and fully as we can.

More information

University College Hospital. Having an MRI scan Imaging Department

University College Hospital. Having an MRI scan Imaging Department University College Hospital Having an MRI scan Imaging Department If you would like this leaflet in another format, for example: large print or audio, or in translation please contact us on 020 3456 7002.

More information

A step-by-step guide to making a complaint about health and social care

A step-by-step guide to making a complaint about health and social care A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a

More information

Guide to making an NHS Complaint

Guide to making an NHS Complaint Guide to making an NHS Complaint Introduction Most people are happy with their NHS treatment however if this is not the case and you are unhappy with the service you or others have received from a hospital,

More information

How To Complain About A Health And Social Care Service

How To Complain About A Health And Social Care Service How to complain about a health or social care service February 2014 About this leaflet Although most people have no problems when using health or social care services, sometimes things can go wrong. This

More information

THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL CULLODEN SURGERY. Drs Urquhart & Alexander

THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL CULLODEN SURGERY. Drs Urquhart & Alexander THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL 1. Practice Complaints Administrator is Mrs Charlotte Leggatt, Practice Manager. If she is not present one of the doctors will deputise. The complaints administrator

More information

How To Handle A Complaint In The Uk

How To Handle A Complaint In The Uk MEDICAL PROTECTION SOCIETY PROFESSIONAL SUPPORT AND EXPERT ADVICE MPS COMPLAINTS SERIES BOOK 5 NHS complaints procedure An overview www.mps.org.uk Contents Regulations and principles page 3 Putting the

More information

Your health, your rights

Your health, your rights Your health, your rights Hospital waiting times: how quickly you should receive hospital care Who is this factsheet for and what is it about? This factsheet is for anyone who requires hospital treatment

More information

Smile. Your dental team have check ups too

Smile. Your dental team have check ups too Smile Your dental team have check ups too Whether you re visiting for a routine check up, a quick clean or for more involved treatment, the dental professional treating you (and their services) must meet

More information

How to see your Health Records

How to see your Health Records How to see your Health Records NHS Eileanan Siar Western Isles Who is this leaflet for? It is for people who use the NHS in Scotland. People using private healthcare services can see their health records

More information

PACIFIC PHYSICAL THERAPY 14650 Aviation Blvd., Suite 200 Manhattan Beach, CA 90250. Referring Doctor: PLEASE PRINT CLEARLY Email Address:

PACIFIC PHYSICAL THERAPY 14650 Aviation Blvd., Suite 200 Manhattan Beach, CA 90250. Referring Doctor: PLEASE PRINT CLEARLY Email Address: PACIFIC PHYSICAL THERAPY 14650 Aviation Blvd., Suite 200 Manhattan Beach, CA 90250 Date: Referring Doctor: PLEASE PRINT CLEARLY First Name: Last Name: Height: Address: City, St., Zip:_ Email Address: _

More information

Raising Concerns or Complaints about NHS services

Raising Concerns or Complaints about NHS services Raising Concerns or Complaints about NHS services Raising concerns and complaints A step by step guide Raising concerns and complaints Questions to ask yourself: 1. What am I concerned or dissatisfied

More information

MRI (Magnetic Resonance Imaging) Arthrogram

MRI (Magnetic Resonance Imaging) Arthrogram MRI (Magnetic Resonance Imaging) Arthrogram MRI is a safe way for your doctor to take pictures of soft tissues and bones in the body. Using radio waves and a magnet field, the pictures provide information

More information

How to see your Health Records

How to see your Health Records How to see your Health Records Version 4 Produced in April 2009 Revision date February 2012 NHS SCOTLAND Who is this leaflet for? It is for people who use the NHS in Scotland. People using private health

More information

Patient Advice & Liaison Service (PALS) and Complaints Team

Patient Advice & Liaison Service (PALS) and Complaints Team Patient Advice & Liaison Service (PALS) and Complaints Team Worthing and Southlands Hospitals Western Sussex Hospitals NHS Trust which combines St Richard s Hospital in Chichester and Worthing and Southlands

More information

Magnetic Resonance Imaging

Magnetic Resonance Imaging Magnetic Resonance Imaging North American Spine Society Public Education Series What Is Magnetic Resonance Imaging (MRI)? Magnetic resonance imaging (MRI) is a valuable diagnostic study that has been used

More information

How to complain about a doctor

How to complain about a doctor How to complain about a doctor Scotland This booklet is for patients in Scotland. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also

More information

COMPLAINTS FROM RESEARCH SUBJECTS ABOUT UCL SPONSORED STUDIES AND TRIALS

COMPLAINTS FROM RESEARCH SUBJECTS ABOUT UCL SPONSORED STUDIES AND TRIALS COMPLAINTS FROM RESEARCH SUBJECTS ABOUT UCL SPONSORED STUDIES AND TRIALS Dr Susan Kerrison Clinical Research Support Office s.kerrison@ucl.ac.uk Services 1 of 8 COMPLAINTS FROM RESEARCH SUBJECTS ABOUT

More information

A Guide To Claiming Compensation For Clinical Negligence

A Guide To Claiming Compensation For Clinical Negligence A Guide To Claiming Compensation For Clinical Negligence Introduction In order to bring a claim for Clinical Negligence, it is necessary to establish that the Doctor or Nurse involved in your medical treatment

More information

Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with

Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Why has this factsheet been produced? This factsheet is for anyone who

More information

This guide will help you to prepare a complaint letter and provide information regarding where you should send your complaint to.

This guide will help you to prepare a complaint letter and provide information regarding where you should send your complaint to. Guide to Making a Complaint About Medical Treatment If you are dissatisfied with the medical treatment that you or a family member have received then you are entitled to make a complaint. Complaint guide

More information

Pain Clinic Psychological Service. Information for patients Department of Psychological Services

Pain Clinic Psychological Service. Information for patients Department of Psychological Services Pain Clinic Psychological Service Information for patients Department of Psychological Services page 2 of 8 You have been referred to the Pain Clinic Psychological Service at the Northern General Hospital.

More information

How do I obtain copies of my medical records?

How do I obtain copies of my medical records? How do I obtain copies of my medical records? INJURY & NEGLIGENCE SPECIALISTS WELCOME TO PANNONE PART OF SLATER AND GORDON When choosing a law firm, what do you look for? Quality service? Great reputation?

More information

South Thames Cleft Service

South Thames Cleft Service South Thames Cleft Service The Clinical Psychology Team: who we are and how we can help This leaflet provides you with information about the South Thames Cleft Service and how we can help you. If you have

More information

Information for you Abortion care

Information for you Abortion care Information for you Abortion care Published in February 2012 This information is for you if you are considering having an abortion. It tells you: how you can access abortion services the care you can expect

More information

How to compliment, comment or complain about our services

How to compliment, comment or complain about our services How to compliment, comment or complain about our services We welcome your compliments, comments and complaints NHS St Helens Clinical Commissioning Group (CCG) welcomes any comments you may have on the

More information

Stereotactic Radiotherapy for Prostate Cancer using CyberKnife

Stereotactic Radiotherapy for Prostate Cancer using CyberKnife Stereotactic Radiotherapy for Prostate Cancer using CyberKnife Delivering the best in care UHB is a no smoking Trust To see all of our current patient information leaflets please visit www.uhb.nhs.uk/patient-information-leaflets.htm

More information

MRS Guidelines for Business-to-Business Research. October 2011

MRS Guidelines for Business-to-Business Research. October 2011 MRS Guidelines for Business-to-Business Research October 2011 Updated September 2014 MRS is the world s largest association for people and organisations that provide or use market, social and opinion research,

More information

Your rights and how to make a complaint

Your rights and how to make a complaint Your rights and how to make a complaint Most medical care and treatment goes well, but things occasionally go wrong, and you may want to complain. So where do you start? Every NHS organisation has a complaints

More information

Priority Health. Priority Health and Priority Health 6 Summary. October 2014. Page 3

Priority Health. Priority Health and Priority Health 6 Summary. October 2014. Page 3 Priority Health Priority Health and Priority Health 6 Summary October 2014 Page 3 Contents About this summary 3 What is Priority Health? 4 1 Your Core health insurance 5 2 Choose your Add-ons 6 3 Find

More information

How to see your Health Records

How to see your Health Records How to see your Health Records NHS Grampian Who is this leaflet for? It is for people who use the NHS in Scotland. People using private healthcare services can see their health records but this leaflet

More information

Fact sheet: Writing a complaint letter. General guidelines

Fact sheet: Writing a complaint letter. General guidelines Fact sheet: Writing a complaint letter General guidelines Who do I complain to? If you want to complain about a hospital or an ambulance service contact the Complaints Manager or the Chief Executive of

More information

Guide for families with children receiving Proton Beam Therapy abroad

Guide for families with children receiving Proton Beam Therapy abroad Xxxxxxxxxxxxxxxxxxxxx Guide for families with children receiving Proton Beam Therapy abroad Paediatric PBT Guide 2013 1 Contents Proton Beam Therapy explained (P4) What is radiotherapy? What is Proton

More information

Research Ethics Review Committee (WHO ERC)

Research Ethics Review Committee (WHO ERC) Research Ethics Review Committee (WHO ERC) 20, AVENUE APPIA CH-1211 GENEVA 27 SWITZERLAND HTTP://INTRANET.WHO.INT/HOMES/RPC/ERC HTTP://WWW.WHO.INT/RPC/RESEARCH_ETHICS Informed Consent Template for Clinical

More information

BUPA SELECT YOUR BUPA MEMBERSHIP GUIDE. Essential information explaining your Bupa cover. Please retain. bupa.co.uk

BUPA SELECT YOUR BUPA MEMBERSHIP GUIDE. Essential information explaining your Bupa cover. Please retain. bupa.co.uk BUPA SELECT YOUR BUPA MEMBERSHIP GUIDE Essential information explaining your Bupa cover Please retain bupa.co.uk ABOUT THIS GUIDE Welcome to your Bupa Select membership guide. At Bupa, we know that insurance

More information

THORACIC DIAGNOSTIC ASSESMENT PROGRAM (DAP) PATIENT INFORMATION FOR:

THORACIC DIAGNOSTIC ASSESMENT PROGRAM (DAP) PATIENT INFORMATION FOR: central east regional cancer program in partnership with cancer care ontario THORACIC DIAGNOSTIC ASSESMENT PROGRAM (DAP) PATIENT INFORMATION FOR: Thoracic dap booklet March2012.indd 1 SCHEDULED TESTS YOUR

More information

Writing a NHS complaint letter

Writing a NHS complaint letter Writing a NHS complaint letter The NHS Complaints Advocacy Service is a service offered by POhWER POhWER Registered Office: Hertlands House, Primett Road, Stevenage, Hertfordshire SG1 3EE Registered number

More information

BIRMINGHAM CHILDREN S HOSPITAL CHARITIES COMPLAINTS POLICY

BIRMINGHAM CHILDREN S HOSPITAL CHARITIES COMPLAINTS POLICY BIRMINGHAM CHILDREN S HOSPITAL CHARITIES COMPLAINTS POLICY Version 2.02 Date of Policy November 2013 Next Review Date March 2016 COMPLAINTS POLICY 1. INTRODUCTION Birmingham Children s Hospital (BCH) Charities

More information

Patient Advice and Liaison Service

Patient Advice and Liaison Service Service We are here to help: If you need advice If you have problems with treatment If you need help but don t know who you can talk to. This information sheet is available in other languages and formats.

More information

Experiences count. We are here to listen. www.lpft.nhs.uk

Experiences count. We are here to listen. www.lpft.nhs.uk Experiences count We are here to listen www.lpft.nhs.uk Experiences count Lincolnshire Partnership NHS Foundation Trust (LPFT) provides specialist health services for people with a learning disability,

More information

Compliments, comments concerns and complaints

Compliments, comments concerns and complaints Compliments, comments concerns and complaints Introduction At Gateshead Health NHS Foundation Trust we work hard to deliver a first-class comprehensive health care service. We value the opinions of patients

More information