. THE RADICATI GROUP, INC. The Radicati Group, Inc. Palo Alto, CA 94301 Phone: (650) 322-8059 Fax: (650) 322-8061 www.radicati.com Cloud Business Email - Market Quadrant 2014.......... An Analysis of the Market for Cloud Business Email, Revealing Top Players, Mature Players, Specialists and Trail Blazers. September 2014 Radicati Market Quadrant SM is copyrighted September 2014 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants SM should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants SM are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof.
TABLE OF CONTENTS RADICATI MARKET QUADRANTS EXPLAINED... 3 MARKET SEGMENTATION... 5 EVALUATION CRITERIA... 7 MARKET QUADRANT - CLOUD BUSINESS EMAIL PROVIDERS... 10 KEY MARKET QUADRANT TRENDS... 11 CLOUD BUSINESS EMAIL PROVIDERS - VENDOR ANALYSIS... 12 TOP PLAYERS... 12 TRAIL BLAZERS... 34 SPECIALISTS... 43 MATURE PLAYERS... 49 =============================================================== Please note that this report comes with a 1-5 user license. If you wish to distribute the report to more than 5 individuals, you will need to purchase an internal site license for an additional fee. Please contact us at admin@radicati.com if you wish to purchase a site license. Companies are never permitted to post reports on their external web sites or distribute by other means outside of their organization without explicit written prior consent from The Radicati Group, Inc. If you post this report on your external website or release it to anyone outside of your company without permission, you and your company will be liable for damages. Please contact us with any questions about our policies. =============================================================== Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 2
RADICATI MARKET QUADRANTS EXPLAINED Radicati Market Quadrants are designed to illustrate how individual vendors fit within specific technology markets at any given point in time. All Radicati Market Quadrants are composed of four sections, as shown in the example quadrant (Figure 1). 1. Specialists This group is made up of two types of companies: a. Emerging players that are still very new to the industry and have not yet built up much of an installed base. These companies are still developing their strategy and technology. b. Established vendors that offer a niche product. 2. Trail Blazers These vendors offer cutting edge technology, but have not yet built up a large customer base. With effective marketing and better awareness, these companies hold the power to dethrone the current market leaders. Trail blazers often shape the future of technology with their innovations and new product designs. 3. Top Players These are the current leaders of the market, with products that have built up large customer bases. Vendors do not become top players overnight. Most of the companies in this quadrant were first specialists or trail blazers (some were both). As companies reach this stage, they must fight complacency and continue product innovation, or else they will be replaced by the next generation of trail blazers. 4. Mature Player These vendors have large, mature installed bases of customers, but no longer set the pace for the rest of the industry. These vendors are no longer considered movers and shakers as they once were. a. In some cases, this is by design. If a vendor has made a strategic decision to move in a new direction, it may slow development on one product line and start another. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 3
b. In other cases, a vendor may simply become complacent as a top vendor and be out-developed by hungrier trail blazers and other top players. c. Companies in this stage either find new life and revive their R&D, moving back into the top players segment, or else they slowly fade away as legacy technology. Figure 1, below, shows a sample Radicati Market Quadrant. As a vendor continues to develop its product, it will move horizontally along the x axis. As market share changes, vendors move vertically along the y axis. It is common for vendors to move between quadrants over the life of a product, as their products improve and market requirements evolve. High Mature Players Radicati Market Quadrant Company Z Top Players Company L Market Share Company Y Company J Company H Low Company D Company B Company C Company A Specialists Low Functionality Company F Company G Company E Trail Blazers Figure 1: Sample Radicati Market Quadrant High Functionality is rated from 1 to 10, with 10 being the highest, and 1 the lowest. Market Share is assigned according to the company s ranking in our latest annual reports, based on its user Installed Base (e.g. the company with the largest installed base market share is number 1, the one with the second largest installed base market share is number 2, etc.). Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 4
MARKET SEGMENTATION This edition of Radicati Market Quadrants covers the Cloud Business Email market, which is defined as follows: Cloud Business Email Providers offer cloud-based email and collaboration services that provide feature-rich, enterprise-grade services for organizations of all sizes. These services are typically hosted on a multi-tenant server located in the provider s data centers. Some providers also offer a dedicated cloud service, which allows for a much more customizable and secure cloud environment. Some of the leading Cloud Business Email providers include: Apptix, AppRiver, GoDaddy, Google, Intermedia, Microsoft, NaviSite, Rackspace, SherWeb, and SilverSky. Cloud Business Email services may be based on different technology platforms, including basic POP/IMAP, Hosted Microsoft Exchange, or other proprietary technology. Many providers offer customers a range of services based on different platforms, e.g. Hosted Exchange, POP3, Microsoft Office 365, and allow customers to mix-and-match mailboxes based on different technologies to achieve the best cost to value ratio. Most Cloud Business Email Providers provide a great deal more than just email and collaboration, and will typically include extra storage, Instant Messaging, Unified Communications, Social Networking, File Sync and Share, Hosted PBX, Security, Archiving, DLP and other services to augment their offerings. Cloud-based email and collaboration services are seeing strong uptake across organizations of all sizes and this is expected to continue over the next four years. Multi-tenancy is currently the most common form of Cloud Business Email deployments. However, Dedicated deployments are also showing strong growth particularly as more mid-market and large organizations migrate to the cloud and look for greater customization through the deployment of a dedicated solution. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 5
In 2014, Cloud Business Email mailboxes represent 29% of total Business mailboxes worldwide. Figure 2, below, shows this breakout. Cloud Business Mailboxes 29% Cloud Business Mailboxes, 2014 On-Premises Business Mailboxes 71% Figure 2: Cloud Business Email Mailboxes, 2014 Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 6
EVALUATION CRITERIA Cloud Business Email providers are positioned in the quadrant, according to two criteria: Market Share and Functionality. Market Share is based on the installed base published in our Cloud Business Email Market, 2014-2018 report. The provider with the largest installed base has a market share of 1, the one with the second largest installed base has a market share of 2, etc. In order for a Cloud Business Email provider to be positioned in the Top Player or Mature quadrants, they need to have an active installed base of over 1 million seats. Cloud Business Email providers with smaller installed bases are positioned either in the Trail Blazer, or Specialist quadrants. Functionality we assess each Cloud Business Email providers services based on a number of key service differentiators. In order for a Cloud Business Email provider to be on the right side of the quadrant (Top Player or Trail Blazer), its services should have the following capabilities: Cloud email platforms range from basic POP mailboxes, to enterprise-grade services such as Google Gmail (as part of Google Apps) and Microsoft Exchange Server. Many Cloud Business Email providers offer both Hosted Microsoft Exchange and a proprietary POP email service, which can be combined for a more cost-effective cloud email service. Cloud Business Email providers with multiple platforms have an advantage over those that offer one platform exclusively, as they provide organizations with a choice as to which service best fits their needs. Mailbox size should accommodate an organizations growing number of mailboxes, as well as allow for large attachments that may take up several gigabytes. Cloud Business Email providers typically offer various plans with different mailbox sizes, ranging anywhere from one or two gigabytes to unlimited. Centralized Management Consoles should allow customers to manage different email services (e.g. POP and Hosted Microsoft Exchange), as well as any Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 7
additional cloud services they provide (e.g. hosted PBX functionality), from a single interface. Migration support ranges from migration tools to dedicated migration teams that guide organizations through each step of the process, allowing for a much smoother migration from on-premise or another hosting provider. Customer support is a differentiating factor for Cloud Business Email providers. Most providers offer a support team that is customers can reach via telephone or email 24x7. Some Cloud Business Email providers offer a dedicated customer support specialist to customers during the first few months of service to ensure that their cloud email service is running smoothly, and to assist with any problems that may arise. In addition, Service Level Agreements (SLAs) are standard among Cloud Business Email providers, and should come with a minimum 99.9% uptime guarantee. Active Directory (AD) synchronization allows the cloud service s directories to be managed centrally through the customer s existing local AD. This enables simplified management of users and groups, and extends single sign-on capabilities to users. Security features include anti-spam and antivirus protection for each mailbox. Many providers leverage multiple technologies from third-party vendors, allowing for multi-layered security. Some providers also offer more advanced security features, such as Mobile Device Management (MDM), email encryption, email data loss prevention (DLP), and more. Mobility features should provide an optimized experience for mobile devices, as well as offer over-the-air (OTA) email synchronization to mobile devices via different protocols, most notably Microsoft Exchange ActiveSync (EAS) or BlackBerry Enterprise Server (BES). Cloud storage has become increasingly more common over the past year, and allows users to synchronize documents, pictures, and other files to the cloud. Cloud storage services are often tightly integrated with email, enabling users to quickly synchronize files within the email service s interface. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 8
Cloud Document Management and Editing features should work in conjunction with cloud storage services to allow for real-time editing and collaboration on files that have been synchronized in the cloud. In some cases, multiple users can edit a document simultaneously. Cloud Productivity Tools offer customers a cloud productivity suite, allowing for a web-based experience that more closely resembles the desktop. These productivity suites, most notably Google Docs and Microsoft Office Web Apps, allow users to access documents in the cloud from a web-based application, and provide much of the same functionality that users receive on the application s desktop counterpart. These cloud-based productivity suites should also integrate with a cloud storage service to provide users with robust editing and collaboration functionality in the cloud. Add-On services include instant messaging (IM), hosted PBX, hosted archiving, unified communications (UC) and other related features, and are commonly deployed by customers alongside their base cloud email packages. These services offer additional functionality, and typically integrate seamlessly with the cloud email service. Less common features, such as IP acceleration technology, can sometimes also serve as a differentiator. Flexible deployment options allow businesses to choose between a multi-tenant or dedicated deployment. While multi-tenant remains the most common deployment option for Cloud Business Email, dedicated deployments are becoming much more common as larger organizations, which typically require more customization options, move their infrastructures to the cloud. Strong track record such as actual uptime, timely software upgrades, and more, of Cloud Business Email providers, should also be researched by potential customers. Note: On occasion, we may put a player on the right side of the quadrant by giving them a higher than typical Functionality Score, even if they are missing one or two of the features mentioned above, if we feel that the other aspects of their services are particularly unique and innovative. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 9
Low Market Share High Cloud Business Email - Market Quadrant 2014 MARKET QUADRANT - CLOUD BUSINESS EMAIL PROVIDERS Cloud Business Email Market Quadrant, 2014 Mature Players GoDaddy Microsoft Top Players Google Rackspace SilverSky Intermedia NaviSite Apptix AppRiver SherWeb Specialists Low Functionality Trail Blazers High Figure 3: Cloud Business Email Market Quadrant, 2014 Note: This Market Quadrant deals only with Cloud Business Email providers in North America. Radicati Market Quadrant SM is copyrighted September 2014 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants SM should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants SM are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 10
KEY MARKET QUADRANT TRENDS Google, Microsoft, SilverSky, and Intermedia rank as Top Players in the Cloud Business Email market. o Google provides one of the most complete and feature-rich cloud messaging and collaboration solutions available today for businesses of all sizes. o Microsoft Office 365 offers a feature rich messaging and collaboration solution available in a wide range of plans at different price points that can accommodate the needs of organizations of all sizes. o SilverSky provides customers with a wide range of enterprise-grade cloud services that leverage its expertise in secure services to offer robust built-in security features. o Intermedia s Office in the Cloud, which delivers Hosted Microsoft Exchange, SharePoint, Lync services, along with proprietary and third partner services has been built for flexibility and ease-of-use. Apptix and AppRiver rank as Trail Blazers. o Apptix offers both multi-tenant and dedicated Hosted Microsoft Exchange to customers, as well as a wide range of additional services that allow organizations to create a customized cloud experience based on their individual needs. o AppRiver s Secure Hosted Exchange, as well as its additional services, offer a solid cloud experience with built-in, robust security features that most organizations require. NaviSite and SherWeb are Specialists. o NaviSite offers both Hosted Microsoft Exchange and Hosted IBM Notes/Domino, and focuses on providing cloud email services to larger Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 11
organizations with greater customization needs. o SherWeb offers a wide range of cloud email services, including Hosted Microsoft Exchange, as well as a proprietary POP3 Email service, which ensures that its services are suitable for organizations of all sizes with different requirements. Go Daddy and Rackspace rank as a Mature Players. o GoDaddy offers both Hosted Microsoft Exchange and POP3 email service to customers looking for basic email functionality at an affordable cost. o Rackspace offers a wide range of functionality to customers, however it lacks some key capabilities, such as Microsoft Lync and email encryption. CLOUD BUSINESS EMAIL PROVIDERS - VENDOR ANALYSIS TOP PLAYERS GOOGLE 1600 Amphitheatre Parkway Mountain View, CA 94031 www.google.com Founded in 1998, Google is one of the most recognizable Internet brands worldwide. Google has also found success with its mobile operating system technologies and cloudbased applications. Google Apps is a cloud-based suite that includes services for email, collaboration, and productivity. Google Apps services are entirely Web-based, do not require any additional desktop software other than a Web browser, and are advertisement-free. All versions of Google Apps support personalized domain names. In addition, Google Apps is SSAE 16 / Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 12
ISAE 3402/SOC 2 Type II audited, ISO 27001 certified, FISMA certified, and offers HIPAA compliance. Google Apps for Work is available in two editions: a $5 per user/month plan, or a $10 per user/month plan that includes unlimited storage and Google Apps Vault. Google Apps for Work includes the following features: Gmail is nearly identical to the free version of the webmail service offered to consumers. Gmail provides users with 30GB of email storage, as well as fully integrated instant messaging (IM), voice and multi-way video chat, and phone calling. Gmail also supports over-the-air (OTA) synchronization of email, contacts, and calendars with Android, Apple ios, BlackBerry, and other mobile devices. Google Calendar is a web-based calendaring service that enables shared calendars and meeting scheduling. Google Drive is a cloud-based storage and synchronization service that provides users with 30GB of storage with the $5 edition and unlimited storage with the $10 edition of Google Apps for Work. Google Drive includes native clients for Apple Mac OS X, Microsoft Windows, Apple ios, and Google Android. A Linux client is currently in development. Google Drive allows users to synchronize a broad range of file types into the cloud, including HD video, Adobe Photoshop files, and more, and access these files directly from their browser or compatible device (file sizes up to 5TB). Google Drive also includes integration with Google Docs, as well as third-party web apps such as DocuSign, Balsamiq, or Aviary, which let users create and edit many of these file types from their browser without installing local software. It provides advanced search features that enable users to search for keywords in scanned documents and images in photos. Google Drive includes a revision history that retains old versions of every file for 30 days. Google Drive for Work, launched in June 2014, includes advanced management and audit capabilities, Google Apps Vault and unlimited storage for $10 per user/month. Google Sites allows users to create and manage team/project sites, intranet portals, and basic public Web pages. Google Sites also provides automatic Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 13
optimization of user-created sites for mobile browsers. Other Google Services are also available to Google Apps users, such as Google Analytics, Blogger, AdWords, and more. Business Support and Reliability is guaranteed with a 99.9% uptime SLA (Note: this does not include allowances for scheduled downtime) and 24/7 phone support. Google Groups for Business is a service that allows users to create groups for sharing documents, calendars, sites and videos. Applications Programming Interfaces (APIs) allow organizations to integrate Google Apps into their existing infrastructure. Google Apps Vault offers optional email, chat and file archiving and ediscovery services. Google Apps Vault is included in the $10 edition of Google Apps for Work. In addition, Google Apps for Business includes synchronization with Microsoft Outlook. Google Apps also includes mobile device management (MDM) to secure devices that employees bring to work. Google Apps for Government offers similar functionality as Google Apps for Work, but includes enhanced security features that are designed to meet the unique security requirements of local, state, and federal government agencies in the United States. All of the Google Apps for Government data centers are located within the United States. In addition, Google Apps for Government has received Federal Information Security Management Act (FISMA) certification and accreditation from the U.S. General Services Administration (GSA). Google Apps for Education is a free version of Google Apps that is offered to accredited K-12 schools, colleges, and universities. Google Apps for Education offers a feature set similar to Google Apps for Work. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 14
Google Apps Marketplace is an app store with Web applications that organizations can deploy with Google Apps to extend the suite s functionality. Google Apps Marketplace has over a thousand applications for Accounting & Finance, Customer Management, Document Management, Productivity, Project Management, Sales & Market, Security & Compliance, Enterprise Search, Workflow, and more. FUNCTIONALITY: 9 MARKET SHARE: 1 KEY STRENGTHS: Google was built from the ground up as an entirely cloud-based service, allowing organizations to avoid the administration and maintenance costs of other cloudbased messaging platforms, which typically include desktop components. Google is one of the most recognized names in the world, which provides reassurance to businesses that they are investing in a reputable company s services. Google Apps provides users with a consistent experience, regardless of different operating systems or Internet browsers that they may use, eliminating compatibility issues and learning curves. Gmail search provides Gmail users with the same search technology as Google s world-renowned search engine. Gmail and Google Apps have consumer-oriented visual styles, to deliver an enterprise-grade service to users that more closely resembles the consumer style that they have grown accustomed to in their personal lives. Gmail includes both threaded and conversation views of messages for a greater degree of customization. Google Apps provides organizations with one of the lowest subscription costs on the market, especially when compared to its competitors. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 15
Google Apps Marketplace allows organizations to integrate an ever-growing number of web applications with Google Apps that extend its functionality, which include applications for Accounting & Finance, Customer Management, Document Management, Project Management, Sales & Market, Security & Compliance, Enterprise Search, Workflow, and more. Google Drive synchronizes any file type from both Microsoft Windows and Macintosh OS X computers to the cloud and makes them available across Apple iphone, ipad, Android phones and tablets, and any device with a web browser. File viewing for over 40 file types, such as HD video or Adobe Illustrator and Photoshop files allows users to handle these files without installing additional software. Google Docs offers real-time, character-by-character, multi-user simultaneous editing. Users are never locked out of sections of a shared document, spreadsheet or presentation when another user is editing. Google has fully integrated Quickoffice technology into Google Drive so that users can view and edit Microsoft Word, Excel, and PowerPoint files directly on their phone or from the web without needing additional software or having to convert to a Google format. Google Sites offers an easy-to-use visual editor that does not require any specialized coding or markup language skills. Project sites can be kept private within the company or can include external partners or customers as appropriate. Google Apps offers real-time multi-way video meetings that support up to 15 participants and work across desktop, tablet and mobile. Integration with Google Drive lets users add documents to the virtual meeting room and edit them in realtime during the video call. Google Apps offers a strong native mobile experience on Apple ios and Android devices with apps for Gmail, Drive, Docs, Sheets, Slides and Google+. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 16
WEAKNESSES: Gmail and Google Apps consumer-oriented interfaces may drive away traditional Enterprise customers who are used to a more business-oriented visual style. The Google Apps Sync for Microsoft Outlook is limited only to the synchronization of Google Apps emails, calendars and contacts, as well as free/busy and global address look up. It does not support synchronization with Microsoft Outlook folders, tasks, journal entries, and distribution lists. Google Apps is only available as a multi-tenant hosted service. Google does not offer dedicated (i.e. private cloud) versions of Google Apps. Google Apps resides entirely on Google s servers. Despite Google rarely seeing downtime, this leaves organizations with little to no control over any downtime that may occur. While Google Apps packages are less expensive than most of its competitors, customers cannot strip out functionality as a way of lowering costs further. Customer organizations are given access to all services and can decide to use all services, or any combination of services, as best suits their needs. MICROSOFT 1 Microsoft Way Redmond, WA 98052-6399 www.microsoft.com Founded in 1975, Microsoft is the world s largest producer of software products and services for businesses. Microsoft s Office Division is responsible for Microsoft Office 365, its cloud-based productivity suite. Microsoft Office 365 is Microsoft s flagship cloud messaging and collaboration solution includes Microsoft Office 365 ProPlus, Microsoft Office Online (formerly Web Apps), Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Project Online, Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 17
Microsoft Lync Online, Skype integration, Yammer and more. Microsoft makes constant updates to all Office 365 services and has completed upgrading all customers to the latest version of the platform. Newer features added to Microsoft Office 365 are the inclusion of OneDrive for Business (formerly SkyDrive Pro), as well as a new ediscovery Center to analyze archived data from Microsoft Exchange, SharePoint, and Lync, in order to remain fully compliant. In addition, Microsoft has successfully integrated its Skype and Yammer services into the Microsoft Office 365 experience. Microsoft Office 365 includes the following services: Microsoft Office 365 ProPlus is a subscription-based service of desktop productivity solutions, which includes Microsoft Word for word processing, Microsoft Excel for spreadsheets, Microsoft PowerPoint for presentations, Microsoft OneNote for note taking, Microsoft Outlook for email and collaboration, Microsoft Lync for instant messaging, Microsoft Access for database management, as well as many other productivity applications. Microsoft Office 365 subscribers also gain access to OneDrive for Business, which allows users to upload and synchronize files in the cloud and access them from a browser or a desktop application for Microsoft Windows and Mac OS X. Microsoft Office Online (formerly called Web Apps) provides a web-based experience for Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft OneNote. Users are able to create and edit Microsoft Word documents, Excel spreadsheets, and more, all from a web browser. In addition, Microsoft Office Online applications are also able to access documents stored in OneDrive for Business. Microsoft Exchange Online is the cloud-based version of Microsoft Exchange Server 2013. It supports unified messaging (UM), new applications in the Outlook Web App (OWA), as well as many of the new features introduced in Microsoft Exchange Server 2013, such as the Exchange Administration Center, built-in DLP features, and more. Users can access their mailboxes via the Outlook desktop client, or through the web-based Outlook Web App (OWA). Microsoft Exchange Online supports the Exchange ActiveSync (EAS) protocol, allowing access to the service from Apple ios, Google Android, and Windows Mobile devices. For Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 18
BlackBerry users, Microsoft offers a free, hosted BlackBerry service called BlackBerry Business Cloud services. Microsoft SharePoint Online is based Microsoft SharePoint Server 2013, and allows users to create wikis, blogs, team sites, document libraries, calendars, and more. In addition, the service synchronizes with Site Mailboxes, a new data repository introduced in Microsoft Exchange Server 2013, allowing users to maintain a single data store for files and emails from both Microsoft Exchange and SharePoint. Microsoft Lync Online is based on Microsoft Lync 2013 server technology, it is a unified communications (UC) platform that provides instant messaging (IM), video calls, and online meetings. Skype federates with Microsoft Lync, allowing for instant messaging, audio calls, and presence sharing between Skype and Lync users. Yammer Enterprise is integrated across the Microsoft Office 365 solution suite. Yammer is an Enterprise social networking platform that allows users to collaborate and communicate more effectively through features such as file sharing, activity streams, and much more. Yammer can be accessed from Apple ios, BlackBerry, Google Android, and Windows Phone devices, as well as any device connected to the Internet via web-based access. Microsoft continues to innovate, and plans to roll out new features into Office 365 on a continual basis without specific release versions or dates. Microsoft is set to incorporate a growing number of social and machine learning features in Office 365 to provide a blended functionality experience which cuts across Exchange, SharePoint, Yammer, Lync and all other major components of Office 365. The key technology underpinning this evolution is Office Graph, which is an extension of the Enterprise Graph concept in Yammer. Initial user experiences based on Office Graph technology will include: Delve a new application that surfaces a view of the most relevant and timely information for each Office 365 user across Exchange, SharePoint, Lync, Yammer and Office. Views of people and content connectivity will be provided as graphs, or as cards Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 19
that capture different trending information. Groups a new feature which unifies people, conversations, calendars, emails, and files helping to easily start work groups that will have common access to all relevant project data or information. Yammer Document Conversations is a new capability that will allow users to have social conversations inside documents stored in SharePoint or OneDrive for Business. Office 365 Video Portal will allow users to upload, store and discover videos in a secure manner. Businesses will be able to stream videos to mobile devices with video compression, optimization and rendering done by Office 365. Microsoft plans to offer tailored versions of the new Office Graph-powered apps for different mobile and desktop devices, including Windows 8.x, Windows Phone, ios and Android. Microsoft will also increasingly cater to the developer community by releasing Office 365 SDKs for Windows 8 and Android devices, enhanced APIs for Outlook and PowerPoint, new APIs for files, people, email, calendar, tasks, self-service site provisioning and support for OneDrive for Business file actions. Microsoft is also targeting the consumer market with Office 365. The company released Office 365 Home Premium, last January 2013, and has announced Office 365 Personal, which will be available in mid-2014. FUNCTIONALITY: 6 MARKET SHARE: 2 KEY STRENGTHS: Microsoft s recognizable brand name may help organizations that have concerns with migrating to a cloud deployment. These organizations may prefer to acquire cloud services from a large, well-known provider rather than a smaller, less wellknown service provider. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 20
Microsoft Office 365 grants users access to all of Microsoft Exchange, SharePoint, and Lync s new, most advanced functionality. Microsoft has announced that all new functionality will first be available to Office 365 customers as part of their subscriptions. Microsoft Exchange Online includes advanced security features, such as Microsoft Exchange Online Protection (EOP) for anti-spam and automated deletion of infected messages. This is a major draw for organizations that have concerns with the safety of sensitive data in a cloud deployment. Microsoft Office 365 includes Skype federation as part of Microsoft Lync Online. Microsoft Office 365 allows users to access Microsoft s productivity suite directly from the cloud, and on a subscription basis. Microsoft Office 365 includes Yammer, Microsoft s Enterprise social networking platform that allows users to communicate and collaborate from nearly anywhere. Microsoft Office 365 offers native mobile apps for Apple iphone and ipad devices, allowing users to access Microsoft s productivity tools, including Microsoft Word, PowerPoint, and Excel, directly from their mobile devices. In addition, users Microsoft Office 365 accounts allow them to download the app on up to five Apple devices. Microsoft Office 365 has integrated OneDrive for Business into the cloud services suite, allowing users to easily store and access files in the cloud. Microsoft SharePoint Online includes site mailboxes, allowing users to maintain a single data store for files and emails from both Microsoft Exchange and SharePoint. Microsoft is releasing new features for Outlook Web App (OWA) that allow users to view email and attachments side-by-side and make it easier for users to collaborate and exchange attachments when working in OWA. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 21
Microsoft Office 365 has expanded its packages to include separate offerings for small business, midsize business, and Enterprise customers to accommodate organizations of all sizes. Microsoft announced plans to release incremental upgrades for Microsoft Office 365 on a regular, monthly basis, whereas before, the service received a single, major update every one or two years. WEAKNESSES: Migration to Microsoft Office 365, as well as upgrades from one version to another, still require too much customer IT involvement for what should be a cloud-based service as too many desktop components are invariably affected and need to be verified or manually upgraded. Microsoft has been in constant upgrade mode in an effort to release new features, which puts a strain on customer IT organizations as each upgrade still involves too much extra work on the customer side. The administrative interface to Microsoft Office 365 is confusing and poorly designed. While Microsoft continually tries to improve on it, it still falls far short of what customers would expect from a cloud-based service. Microsoft customer support tends to be inconsistent and not always fully up to speed with the vendor s latest features and functionality. While Microsoft has made much of its Skype and Yammer integration, both are still lagging in too many aspects of their integration as to be truly useful. Microsoft s much touted common Microsoft Office 365 experience across Windows 8 workstations and phones is still lagging far behind as access to functionality from Windows 8 mobile devices tends to be spotty and inconsistent. Microsoft s new attachment editing and collaboration features for Outlook Web App (OWA) are too little too late, as most users don t use OWA as their main client due to its slow performance and cumbersome look-and-feel. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 22
Microsoft currently offers a dedicated option only for very large customers with over 30,000 user seats. Many other Hosted Exchange providers requirements are not as rigid, and they offer a dedicated option at a much lower user seat count. Microsoft s proprietary Office 365 offering is limited to Microsoft-brand solutions only. Organizations looking to integrate third-party features, such as greater security or compliance, will need to turn to Microsoft s hosting partners. Microsoft Office 365 performs best in a Microsoft Windows environment. The Mac OS X and Linux communities are not yet receiving the same level of attention from Microsoft. Microsoft has announced new plans and pricing for small and mid-size business customers. While the new pricing is highly attractive, the plans are confusing and provide much overlapping functionality which makes it difficult for customers to understand what option will benefit their needs the most and how they can move between plans as their needs evolve. SILVERSKY 440 Wheelers Farms Road Suite 202 Milford, CT 06461 www.silversky.com SilverSky delivers comprehensive Security-as-a-Service and end-to-end messaging services. Messaging services include cloud-based Microsoft Exchange, SilverSky Mail, wireless email, email data loss prevention (DLP), email encryption, targeted attack protection, email archiving and compliance, Archive Anywhere, and collaboration services. SilverSky provides customers with a wide range of enterprise-grade cloud services that have been engineered to include built-in security features. SilverSky s cloud platform enables customers to secure, monitor and manage critical email communications and network infrastructure. For IT administrators, the SilverSky Management Console Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 23
provides a unified interface and policy engine for greater visibility of operations and efficiency of administration. SilverSky services guarantee 99.9% availability (100% with Email Continuity service) and are backed by 24x7 support. SilverSky is a Microsoft Gold Certified Partner, holds AICPA SOC 2 Type 2 and Verizon Cybertrust certifications, and are under FFIEC oversight. SilverSky offers the following secure, cloud-based messaging services: Managed Email Services are offered via two cloud-based email services, which are protected using a multiple-layered approach via security technology from Cloudmark, Symantec, and Trend Micro. SilverSky has two cloud-based email services available, which can be deployed together for a more economical service. o SilverSky Hosted Exchange is a comprehensive cloud service based on Microsoft Exchange Server 2013 that provides a secure email and collaboration platform for accessing email, calendars, contacts, and more from multiple locations or various devices. Customers can access their email accounts using Microsoft Outlook, or Microsoft Outlook Web Access (OWA). SilverSky also offers Lync and SharePoint 2013. o SilverSky Mail (formerly Commercial Messaging Service) is a proprietary UNIX-based webmail service designed for agencies, franchises, and affinity groups that require a low-end email solution. SilverSky Mail supports IMAP, POP, and SMTP access, and provides email, calendaring, contacts, notes, and tasks. All mailboxes are protected with multi-layered antivirus and spam filtering technologies. SilverSky Mail also supports SyncML for Microsoft Outlook synchronization. o SilverSky Office 365. SilverSky is an Office 365 syndication partner, and is able to resell Office 365 plans directly to customers. SilverSky has created a number of security and compliance focused bundled offerings that include SilverSky email protection services offerings like DLP, encryption and archiving. This includes bundles tailored for financial services, healthcare and retail organizations. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 24
SilverSky also offers their enterprise-grade Email Protection Services, which can be implemented collectively, or as a la carte services with other existing solutions. The Email Protection Services seamlessly integrate with any cloud or on-premise email system, including SilverSky s Managed Microsoft Exchange service. SilverSky s Email Protection Services offer comprehensive and flexible email security and archiving capabilities to enable greater productivity. The Email Protection Services consist of: SilverSky Email Security reduces risk exposure and corporate liability by safeguarding email with multi-engine anti-virus and anti-spam technologies to block malicious software and spam at the gateway. It is compatible with both SilverSky Hosted Exchange and SilverSky Mail, as well as in any deployment type, whether on-premise or in the cloud. SilverSky Email Security supports all third-party email, including Google Apps and Microsoft Office 365 mailboxes. SilverSky Email Data Loss Prevention (DLP) includes analysis features, such as proximity checking, full redaction capabilities, and the ability to test policies before deploying them. Customers can build and enforce granular policies to block, quarantine, or automatically encrypt sensitive, inappropriate, and risky messages using the tunable policy-driven rules engine in the SilverSky Management Console. SilverSky Email DLP also includes compliance policy packs for industries such as health care, financial services and retail. Email Encryption allows users to securely send sensitive data over email through email encryption policies. SilverSky Email Encryption is in compliance with GLBA, HIPAA, California Disclosure Law, and FFIEC guidelines. Email Archive provides organizations with comprehensive ediscovery, compliance archiving, and mobile archive access using the SilverSky Archive Anywhere service. This service archives all incoming and outgoing email messages to help organizations meet government rules and regulations as well as ediscovery requests. SilverSky Email Archive allows customers to achieve compliance with SEC, FINRA, HIPAA, SOX, and the Federal Rules for Civil Procedures (FRCP). Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 25
Email Continuity provides always-available email access and usage even when an email server is down. This service also securely stores all inbound and outbound email messages offsite in SilverSky s data centers in case of any downtime. Should downtime occur, users can access their emails using a webmail interface. Archive retention periods range from 30 days to multiple years. Targeted Attack Protection is a cloud-based service that stops targeted attacks, spear phishing, longline phishing, and advanced zero-day exploits without relying on signatures. The service uses a combination of dynamic analysis (sandboxing) and static analysis techniques pioneered by SilverSky Labs. Additionally, SilverSky offers Managed Application Services to integrate with SilverSky hosted Exchange and SilverSky Mail: SilverSky Hosted Microsoft Lync 2013 Standard and Enterprise editions provide real-time communications capabilities designed to allow more predictable costs, improved productivity and improved business outcomes. Secure instant messaging, integration with other Microsoft products, and the ability to detect presence and availability, all in the cloud, allow users to remain connected anywhere without complex VPN requirements. SilverSky Hosted Microsoft SharePoint 2013 Standard or Enterprise editions enhance collaboration, provide content management, implement business processes, and supply easy access to information that is essential to organizational goals and processes. Directory Synchronization allows organizations to synchronize users, groups, passwords, and other directory metadata between SilverSky s cloud and an organization s Active Directory (AD) servers. Directory sync services allow cloud email accounts to be dynamically provisioned. Sync works in conjunction with SilverSky s Auto-Logon agent to provide single-sign-on (SSO) for customers. Mobile Device Management is a SaaS platform that customers use to manage and secure their mobile devices and applications, with or without ancillary SilverSky services, such as email. SilverSky s Mobile Device Management supports Apple ios, BlackBerry, Google Android, Nokia Symbian, Windows Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 26
Phone, and Windows Mobile devices. The service uses AirWatch s MDM technology and comes with out-of-the box reports and policies for bring-yourown-device (BYOD) deployments, and is fully customizable. FUNCTIONALITY: 8 MARKET SHARE: 5 KEY STRENGTHS: SilverSky offers a wide range of cloud messaging services, as well as a highly robust Security-as-a-Service platform. SilverSky guarantees 99.9% availability for all of its services. In addition, the company also offers a financially backed email availability SLA of 99.999% and 100% SLA virus-free guarantees. Cloud-based Microsoft Exchange mailboxes can be paired with SilverSky Mail to allow customers to cut down costs. The SilverSky Management Console provides organizations with a unified management tool, which is especially useful for customers that have deployed both SilverSky Hosted Exchange and SilverSky Mail. SilverSky offers a wide range of security and compliance services that other service providers in this market do not, including web security, vulnerability management, log management, brand protection, event monitoring and response, and UTM management to round out the SilverSky Network Security Services. SilverSky is the only major cloud messaging provider under strict FFIEC (Federal Financial Institutions Examination Council) oversight. SilverSky has focused on the enterprise and mid-market, allowing the company to become an expert in deploying highly scalable and customizable Microsoft Hosted Exchange solutions. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 27
SilverSky provides 24x7 support for all of its services. SilverSky Hosted Exchange customers are assigned an account manager for no additional charge. SilverSky has developed a number of proprietary email-related services in their Email Protection Services, including SilverSky Archive Anywhere, Targeted Attack Protection, and Email DLP solutions. These services help drive down the overall costs for organizations deploying multiple email services from SilverSky. SilverSky offers a robust MDM solution that delivers a fully customizable experience to customers, and is compatible with a wide range of mobile devices, including Apple ios, BlackBerry, Google Android, and more. KEY WEAKNESSES: SilverSky s Mobile Device Management s interface is not fully unified with the management console for its other cloud services. SilverSky does not offer file sync and share services, which have become common with many cloud email providers. INTERMEDIA 815 East Middlefield Road Mountain View, CA 94043 www.intermedia.net Founded in 1995, Intermedia is a provider of cloud services to small and medium-sized businesses and the VARs, MSPs, and agents who sell to them. Intermedia s Office in the Cloud suite offers essential business services that include Hosted Exchange, Hosted PBX, SecuriSync file collaboration, Intermedia AppID identity management and many more. All services are delivered from Intermedia s own datacenters, backed by a 99.999% SLA, and 24/7 customer care. Intermedia s Office in the Cloud suite offers Hosted Microsoft Exchange, Microsoft Lync, and Microsoft SharePoint together with proprietary Hosted PBX, SecuriSync file Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 28
sync and share, Intermedia AppID single sign-on and identity management, and other cloud-based services. Intermedia supports Microsoft Exchange 2010 and 2013, SharePoint 2010 and 2013, and Lync 2010 and 2013, which allows new customers to choose the version that best suits their needs. For existing customers who are not ready to migrate, Intermedia continues to support Microsoft Exchange 2007, OCS 2007, and SharePoint 2007. All Office in the Cloud plans include the following basic starter services: SecuriSync file sync and share: 2 GB of storage per account Intermedia AppID single sign-on and identity management: 3 apps per user Conferencing: 500 minutes per account PC Backup: 1 GB per user SharePoint: 1 GB per account Outlook Backup: 500 MB per user All Office in the Cloud plans include email protection powered by McAfee through the McAfee Email Defense Suite. Basic protection automatically scans emails and filters spam and blocks viruses. Advanced protection adds the ability to adjust and set protection settings, as well as McAfee ClickProtect to protect users who click malicious URLs. Intermedia offers nine different plans to customers. Customers can add any service to any plan and migrate between plans at any time for no extra charge. Plans include: Web Only plan - offers Microsoft Exchange email through a web-only interface using Microsoft Outlook Web App (OWA) access. The plan includes a 2 GB mailbox, McAfee Basic Email Protection, 24x7 live chat support, and the starter services. ActiveSync is available for smartphone and tablet Exchange access for an additional fee. Exchange plan - includes an unlimited Microsoft Exchange mailbox with ActiveSync for mobile access. The Exchange plan also includes McAfee Basic Email Protection, 24x7 live chat support and the starter services. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 29
Exchange + Lync plan - offers an unlimited Microsoft Exchange mailbox and Lync standard, with chat and presence. It also includes 24x7 phone support, McAfee Advanced Email Protection, Active Directory sync, and the starter services. Exchange + Archiving plan is similarly to the Exchange + Lync plan, and also includes unlimited Email Archiving and ediscovery. Collaboration plan - includes all the features of the Exchange + Lync plan, and adds the enterprise version of Lync, which allows desktop sharing and conferencing plus 10 GB per user of storage for SecuriSync file sync and share service. Compliance + Security plan - includes all of the features of the Exchange + Archiving plan, plus an unlimited number of apps for AppID single sign-on, McAfee Data Loss Protection and Email Continuity service, policy-based Encrypted Email, 2 GB per user of Outlook Backup storage, and 5 GB per user of PC Backup storage. Collaboration + Hosted PBX plan - includes all features of the Collaboration plan plus Intermedia s Hosted PBX service, including unlimited local and long distance calls, click-to-call, and an automated attendant. It also includes an unlimited WebFax per user as well as 200 conferencing minutes per account per month. Everything plan - offers almost all of Intermedia s services and combines the Compliance + Security plan, together with the Collaboration + Hosted PBX plan. The Everything Plus plan - features more allocations of storage and usage-based services, including unlimited SecuriSync storage, 500 conferencing minutes per month, 10 GB per user of Outlook Backup storage, and 300 GB per user of PC Backup storage. All Office in the Cloud plans include migration services from Intermedia s Cloud Concierge migration team at no additional charge. Management of all of Intermedia s cloud services is centralized into Intermedia s HostPilot control panel, which provides a single access point for IT administrators to manage users, services, and devices. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 30
Intermedia includes the following features and services with most of its Office in the Cloud plans: SecuriSync - is a proprietary, business-grade file collaboration service. It lets users share and sync files both internally and externally using any device. It offers high levels of protection and control to allow for safe and secure sharing, leveraging existing Office in the Cloud and Active Directory settings. Intermedia App ID - is a proprietary single sign-on and identity management service designed specifically for SMBs. It lets administrators create a single point of access for all the company s cloud apps, increasing control and security, while improving end user efficiency. Remote mobile device management allows administrators to set password policies, wipe lost devices, and more. Microsoft Outlook Web App (OWA) allows users to access their mailbox from any web browser. Hybrid POP or Web Only (OWA) and Exchange platforms allow organizations to deploy different mail configurations. Microsoft Outlook Backup protects each user s Microsoft Outlook data (in addition to Intermedia s account-wide automated backups). Microsoft Exchange ActiveSync (EAS) mobile email support for Apple ios, Android, BlackBerry, and Windows Mobile devices is included in all plans except the Web Only plan, where it may be added for an additional charge. In addition, Intermedia offers numerous optional services on a standalone basis that can be integrated with the Office in the Cloud bundles or deployed on an as-needed basis for individual users: Microsoft Lync 2010 or 2013 provides instant messaging (IM), presence, voice chat, video chat, shared white-boarding, web conferencing and more. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 31
Microsoft SharePoint 2010 or 2013 offers team collaboration and a business social networking platform. Email Archiving offers features to safeguard intellectual property, assure compliance, and speed ediscovery. Hosted PBX, is a business-class PBX offering that creates an integrated experience for Microsoft Exchange users by enabling features like Click-to-Call. The service includes support for hunt groups, voice menus, direct phone numbers, unique extension, extension dialing, and more. Additional Voice Services include SIP Trunking, Conference calling, Toll-Free Numbers, and Internet Fax. Cloud Server is an enterprise-grade cloud application infrastructure, which offers a highly available, secure and easy-to-manage application infrastructure service that can be managed within HostPilot. Hosted BlackBerry provides support for BlackBerry devices. Policy & user-based Encrypted Email allows users, based on their roles, to securely send confidential and sensitive information over email, and allows companies to apply standard policies to secure their email communications. UserPilot provides Active Directory synchronization for a single sign-on experience with Hosted Microsoft Exchange. PC Backup automatically backs up selected PC and laptop-based files and folders. POP hosted email for custom domains offers 1GB of space, anti-spam features, virus scanning, and other features. Add-on features include McAfee email protection, mailing list management, and additional domains for email addresses. Public Folders allow shared access of files and other information within Microsoft Exchange. Intermedia supports public folders in Hosted Exchange 2010. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 32
All Intermedia services are available to be resold through its partner channel. Resellers can choose from an Advisor model or a Private Label model. All of Intermedia s services are offered with white- or grey-labeled branding to give Private Label partners full control over billing, support, and the end-to-end customer experience. Intermedia also offers its Cloud Concierge Onboarding Tool to allow partners to perform their own migrations using its proprietary tools. FUNCTIONALITY: 9 MARKET SHARE: 6 KEY STRENGTHS: Intermedia offers a broad range of cloud-based services beyond Hosted Exchange, which include Microsoft SharePoint, Microsoft Lync, Hosted PBX, file sync and share, identity management, email encryption, email archiving, and others. Intermedia provides customers with complimentary migration by its expert Cloud Concierge team. All customers are assigned a dedicated Cloud Concierge contact for each new customer s first 60 days. Intermedia has a deep understanding of the SMB market. Its solutions are well integrated from both a user and administrator perspective, making it easier for SMBs to deploy business-grade cloud services without the need for deep in-house IT resources. The HostPilot Control Panel gives administrators control of all of an organization s services from a single portal, and its My Services portal grants end-users some control over their cloud services. Intermedia also provides mobile applications for both of these portals. As a Microsoft Authorized Mobility Partner, Intermedia can receive the transfer of customers Microsoft Exchange or Lync Software Assurance licenses, allowing them to move to the cloud without the need to purchase additional licenses. Intermedia offers dedicated deployments of cloud-based Microsoft Exchange on an as-needed basis to meet customer requirements. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 33
WEAKNESSES: Compared to other cloud-based Microsoft Exchange providers, Intermedia prices are at a slight premium. TRAIL BLAZERS APPTIX 13461 Sunrise Valley Drive, Ste 300 Herndon, VA 20171 www.apptix.com Founded in 1997, Apptix provides a wide array of cloud services, including Microsoft Office 365, Hosted Microsoft Exchange, dedicated Microsoft SharePoint sites, Microsoft Lync Web Conferencing and Secure Instant Messaging, Unified Communications (including business VoIP), enterprise server backup, and servers on demand. Apptix is publically traded on the Oslo Stock Exchange. Apptix offers a portfolio of enterprise-grade communications, collaboration, compliance, security, and infrastructure services via multiple cloud environments, including multitenant and dedicated. Apptix s services are delivered across an advanced infrastructure built to ensure high availability and reliability. The environment is housed in Tier IV, SSAE 16 Type II audited, and geographically dispersed data centers. Apptix s infrastructure ensures data protection, disaster recovery, and data center failover for email continuity in the event of a system failure. Apptix offers an industry-leading financially backed uptime SLA. Apptix offers its customers 24x7 U.S.-based support, and also provides a dedicated account manager for mid-market and enterprise customers. Apptix offers a variety of migration options and a dedicated project manager to oversee the customer on-boarding experience. For administrators, Apptix provides a centralized, web-based control panel for easy management of their services. In addition, Apptix also includes an Active Directory (AD) Management tool, which includes full identity management, unified Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 34
passwords, and other features that allow for easy administration of Apptix s cloud services. Apptix offers the following cloud services to customers: Hosted Microsoft Exchange is based on the Enterprise edition of Microsoft Exchange Server 2013, which supports POP, IMAP, and MAPI protocols. Security features are included for free with each Hosted Exchange mailbox and are powered by Symantec. These features include multi-layered antivirus, as well as spam and content filtering. Apptix offers mailboxes ranging from 5 GB to 25 GB to unlimited email storage. In addition, Apptix provides mid-market and Enterprise customers with optional, Web-only accounts for kiosk workers. Microsoft Windows users can access their Hosted Exchange mailboxes via the included Microsoft Outlook 2010 or Microsoft Outlook 2013 clients. For Apple Mac OS X users, Apptix offers Outlook 2011 for Mac, as well as native Apple Mail, ical, and Address Book support for Apple Mac OS X 10.6 or higher. Microsoft Hosted Exchange can also be accessed via a web browser with Microsoft Outlook Web App (OWA). Additional cloud-based Microsoft Exchange related services offered by Apptix include: o Mobile Email syncs emails, calendars, and contacts over-the-air (OTA). Mobile Email supports BlackBerry Enterprise Server (BES) for BlackBerry devices, as well as Microsoft Exchange ActiveSync for Apple ios, Google Android, and Windows Phone devices. o Mobile Device Manager (MDM) addresses the Bring Your Own Device (BYOD) culture by allowing administrators to apply security policies to mobile devices that are accessing an organization s network. MDM also allows for management of corporate-approved mobile applications, which includes rollout, update, and configuration of mobile devices. o Policy Based Encryption Gateway automatically scans all email and encrypts specific messages based on pre-set rules. It also automatically Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 35
redirects and blocks all sensitive corporate data from email transmission. o Secure Mail is a comprehensive, desktop email encryption solution for sending sensitive information over email. o ediscovery & Compliance Archiving provides complete Microsoft Exchange archiving that can be used to fulfill stringent legal and industry requirements. The service archives an organization s email in secure, searchable repositories that help organizations fulfill regulatory and ediscovery needs, such as HIPAA, PCI, FRCP, and SOX. Searches can be saved and placed on Legal Hold with full audit reports available to the administrator. o Advanced Financial Compliance allows organizations in the financial industry to meet the specific SEC and FINRA compliance requirements. o Unified Messaging forwards voicemails to a user s inbox for listening. o Email Continuity & Disaster Recovery allows users to continue to access their email and work normally via Outlook, OWA, or mobile device in the case of a system failure. o Control Panel provides a unified, web-based interface for administrators to manage all of Apptix s services and users. The interface includes graphical displays and intuitive navigation to guide users through various Control Panel tasks. o Active Directory (AD) Management is an ID and access management solution that allows hosted service directories to be managed centrally through the existing local AD. The tool provides a unified sign-in experience by synching domain passwords across domains. o Public Folders allow users to collect, organize, and share information with other members of their organization. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 36
o Migration Services offer secure and accurate transfer of data and users. This service includes multiple options from Apptix s team of specialists. o Professional Services are provided for customers who require an additional level of expertise for integration with existing in-house applications. Professional Services can also assist customers with large, complex on-boarding. o Microsoft License Mobility participation allows organizations to apply certain legacy server licenses towards Apptix s cloud-based offerings. This lowers the costs associated with Microsoft licenses and Apptix s services. Dedicated & Multi-tenant Microsoft SharePoint 2010 and 2013 is an enterprise-grade content management (ECM) and team collaboration platform that offers features for document libraries, workspaces, discussion boards, surveys, and shared calendars and contacts. This service is available in a dedicated, customizable environment to meet customers unique needs. Apptix provides an extensive library of online tutorials to help customers get their Microsoft SharePoint sites up and running. In addition, this service includes a number of Web Parts from Bamboo and third-party apps, including Workflow and Forms from Nintex and ControlPoint from Axceler, for greater customization of customers Microsoft SharePoint sites. Hosted Microsoft Lync 2013 Web Conferencing & Secure Instant Messaging (IM) with Presence and Federation includes Web and video conferencing, as well as desktop and application sharing with secure instant messaging (IM) and presence awareness. The secure IM solution allows for internal users to communicate via text, voice or video IM. Presence status is integrated with the users Outlook calendar to automatically update based on their schedules for more effective connections. Business Voice is a cloud-based VoIP service that provides standard telephony features, such as voicemail, caller ID, extension dialing, find me/follow me, call forwarding, and more. The service also offers more advanced features such as auto attendant, multi-office support, and voicemail-to-email. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 37
Unified Communications combines Hosted Microsoft Exchange for email, Hosted Microsoft Lync for secure instant messaging (IM) with presence awareness and web conferencing, Hosted Microsoft SharePoint for collaboration, and Apptix Hosted VoIP for voice services, into a single infrastructure. In addition to these services, Apptix also offers Servers on Demand and Enterprise Backup to meet organizations Infrastructure as a Service requirements, such as private or cloud computing and disaster recovery. FUNCTIONALITY: 8 MARKET SHARE: 8 KEY STRENGTHS: Apptix offers both Office 365 and its own Hosted Exchange service to meet the specific needs of the market. Apptix provides a complete security and compliance suite of services including spam, virus, and content filtering, mobile device management, archiving, and encryption, enabling organizations to meet regulatory and industry requirements such as SOX, HIPAA, and FINRA. Apptix offers both dedicated and multi-tenant deployments of its cloud-based Microsoft Exchange offering. Apptix leverages Parallel s provisioning and management platform to deploy the Enterprise version of Microsoft Exchange Server 2013, which enables the rapid deployment of additional solutions and allows for the added support of public folders. Apptix has an experienced migration team that assesses a customer s need to determine which options are the best to transfer users and data to its platform. In addition, Apptix provides a project manager for certain migrations. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 38
Apptix includes disaster recovery and data center failover for email continuity in the event of a system failure as a standard feature in all versions of its Hosted Microsoft Exchange service. Apptix offers a powerful Active Directory (AD) Management ID and access management solution that enables administrators to centrally manage Apptix s service through the existing local AD. This is especially useful for many midmarket and enterprise organizations that have already invested in AD. Apptix is an authorized participant in Microsoft s License Mobility program, which allows organizations to cut costs by applying certain legacy server licenses towards Apptix s cloud-based services. Apptix offers third-party SharePoint applications, such as Axceler Control Point, and Nintex Forms and Workflows as well as Bamboo Web Parts for enhanced capabilities. The vendor also includes an extensive library of online tutorials and industry specific templates. Apptix offers a Hosted Unified Communications (UC) platform which includes Hosted Microsoft Exchange, Hosted Microsoft Lync, and its Hosted VoIP service. Most of Apptix s competitors do not include Microsoft s full suite of productivity tools in their UC offerings to customers. WEAKNESSES: Apptix includes ActiveSync for mobile email sync on Apple ios, Google Android, and Windows Mobile free with every mailbox, however, it charges an extra fee for Blackberry services (BES). Apptix does not offer document management and editing capabilities, except as a pass through of Microsoft Office 365 services. Apptix does not offer a file sync and share service, which is a feature that has become popular with many hosted business email providers. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 39
APPRIVER 1101 Gulf Breeze Parkway Suite 200 Gulf Breeze, FL 32561 www.appriver.com Founded in 2002, AppRiver initially offered cloud-based email security to customers. Today, the company offers Hosted Exchange, as well as cloud-based Web protection, email encryption, and email continuity services. AppRiver was also one of the first Microsoft Office 365 syndication partners. Headquartered in Gulf Breeze, Florida, AppRiver has data centers throughout the United States, Europe and Asia. Secure Hosted Exchange is AppRiver s cloud-based email option based on Microsoft Exchange Server 2013. The service provides each mailbox with unlimited email storage and SecureTide, AppRiver s proprietary spam filtering and virus protection technology, for no additional charge. AppRiver s Secure Hosted Exchange also utilizes Akamai services for routing and optimization, to allow for much faster network performance on all devices. AppRiver Hosted Exchange customers can specify which data center (US or Switzerland) a specific mailbox within their domain is located. This helps companies meet data protection compliance and further reduces mail latency. Secure Hosted Exchange provides users with Microsoft Outlook Web App (OWA) to access their services from any Internet-enabled device. In addition, users can also access these services via Microsoft Outlook 2013, Microsoft Outlook 2010, or Microsoft Outlook 2011 for Mac. For mobile device access, Secure Hosted Exchange includes Microsoft Exchange ActiveSync (EAS) for over-the-air (OTA) synchronization of emails, contacts, calendars, and remote wipe with Apple ios, Google Android, BlackBerry and Windows Phone devices. For customers that require a more basic cloud service, AppRiver offers Exchange 2013 Lite, which comes with 2GB of mailbox storage and is accessible via a POP or IMAP client. AppRiver also provides access via Microsoft Outlook Web App (OWA). Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 40
Microsoft Exchange ActiveSync is available, but requires customers to pay an additional fee. Other optional services from AppRiver include: Global Relay Message Archiver is available for cloud-based email archiving and compliance. Email Continuity Service ensures business continuity during unplanned downtime. SecureSurf protects an organization s internal network from malware and viruses while browsing the Web. The end-user agent also allows companies to establish Web surfing policies, monitor Web usage and create whitelists of known good sites via machine-by-machine reporting. Email Threat Intelligence is an email scanning engine that utilizes pattern recognition and collaborative learning technologies to identify email malware. Message Sniffer is included as a component of SecureTide, but is also available as a standalone service for ISPs and other large system operators to OEM. AppRiver s Secure Hosted Exchange can also integrate with AppRiver s proprietary cloud-based security services: CipherPost Pro provides end-to-end email encryption using Microsoft Outlook, browsers and/or mobile devices, and offers delivery slip features, secure file transfer and lightweight data loss prevention (DLP). All of AppRiver s services, including AppRiver s Secure Exchange Hosting and proprietary cloud-based security services, are managed via AppRiver s Customer Portal. Customer service is provided via AppRiver s Phenomenal Customer Care, which is U.S. based support available 24x7. AppRiver is also a syndicated partner for Microsoft Office 365. AppRiver offers a 99.9% financially backed SLA for the service. Microsoft Office 365 is also supported by AppRiver s Phenomenal Customer Care. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 41
FUNCTIONALITY: 7 MARKET SHARE: 9 KEY STRENGTHS: Unlimited mailbox storage is a standard feature for AppRiver s Secure Hosted Exchange. Other cloud email vendors typically require customers to pay an additional fee for greater storage. AppRiver s Secure Hosted Exchange leverages technology from Akamai to accelerate network performance, allowing for the cloud service to more closely resemble an on-premises solution. The AppRiver Customer Portal allows IT administrators to manage their AppRiver email security settings, as well as AppRiver Hosted Exchange service, all from a single management interface. AppRiver s proprietary security service, SecureTide, is included in every Secure Hosted Exchange deployment at no additional cost. AppRiver also offers the Exchange Lite package for customers who do not require the full functionality of Secure Hosted Exchange. WEAKNESSES: AppRiver s Secure Hosted Exchange service is priced higher per mailbox in comparison to other cloud-based Microsoft Exchange providers. The AppRiver Customer Portal does not allow for centralized management of Microsoft Office 365 and Secure Hosted Exchange. Organizations that have deployed both must manage the services from separate portals. AppRiver does not offer some of the more advanced services that some organizations require, such as Active Directory (AD) integration, for its own Hosted Exchange service. AppRiver does however offer Active Directory (AD) Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 42
synchronization with certain packages of Microsoft Office 365 through a Microsoft tool. AppRiver s management interface is not as web-friendly on mobile devices as it should be, however, AppRiver is working to address this. SPECIALISTS NAVISITE 400 Minuteman Road Andover, MA 01810 www.navisite.com Founded in 1997, NaviSite provides a wide range of cloud-based services to enterprise organizations, including Managed Applications, Managed Cloud Services, Enterprise Hosting, and more. NaviSite operates as a subsidiary of Time Warner Cable. NaviSite offers cloud-based email and collaboration solutions via its Managed Applications suite of services. Managed Applications are hosted primarily in SSAE 16 certified U.S. data centers. All of NaviSite s Managed Applications are deployed on the NaviCloud Managed Cloud Services (MCS) Platform, a highly scalable virtualized platform that leverages Cisco Systems and VMware technologies. NaviCloud MCS allows NaviSite to offer dedicated versions of Microsoft Exchange Server and IBM Notes/Domino in a virtualized environment, which cuts costs and offers pricing that is comparable to multi-tenant versions of these services. NaviSite offers up to a 99.99% SLA for all of its Managed Applications. NaviSite offers the following Microsoft-based email and collaboration services to customers: Hosted Exchange provides customers with email and collaboration functionality from both the desktop and web browsers. Each mailbox includes Microsoft Outlook 2010 for Microsoft Windows or Microsoft Outlook for Macintosh OS X for free. Users can also access their emails from most web browsers via Microsoft Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 43
Outlook Web App (OWA). McAfee technology is used for the server-side antivirus protection. Microsoft SharePoint is based on Microsoft SharePoint 2010 technology. NaviSite s Microsoft SharePoint offering grants organizations access to a platform with a wide range of collaboration features, including document management, creation of workspaces to coordinate schedules, and more. NaviSite provides a cloud-based Microsoft SharePoint 2010 site with each Hosted Exchange account for free. This site comes with 1 GB of storage. Microsoft Lync provides customers with instant messaging (IM) and presence awareness. NaviSite offers the following email and collaboration services from IBM: Hosted Notes/Domino provides customers with email functionality and collaboration capabilities, including calendaring, contact management, and more. Users can access their inbox via Notes on the desktop, or through any web browser via the inotes webmail client. NaviSite s Hosted Notes/Domino offering leverages McAfee server-side anti-virus protection. This offering also includes IBM Sametime, which allows for instant messaging (IM) and presence awareness, as well as IBM Connections for social networking. NaviSite also offers optional services that can be integrated with its email and collaboration services, which include: Email Archiving services are available in partnership with Mimecast or Global Relay. Mobility services include EMM (Enterprise Mobility Management) Microsoft Exchange ActiveSync (EAS), BlackBerry Enterprise Server (BES), and Good Mobile Messaging. NaviSite offers dedicated hosting for all of its email and collaboration services for organizations with greater security, uptime, and customization needs. NaviSite offers Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 44
dedicated environments that come with additional features, including single sign-on, server clustering, geographic redundancy, and more. FUNCTIONALITY: 5 MARKET SHARE: 7 KEY STRENGTHS: NaviSite utilizes Time Warner Cable s 2010 multi-tenant Exchange environment. NaviSite offers enterprise-grade anti-spam and antivirus technology in all services. NaviSite is Sarbanes Oxley (SOX) compliant, and can meet PCI and HIPAA compliance requirements on behalf of a specific customer if required. NaviSite offers both dedicated and multi-tenant deployments of its services, and does not have a minimum seat count for dedicated deployments. NaviSite s NaviCloud Platform is a robust proprietary platform that allows the vendor to deploy virtualized dedicated Hosted Exchange and Hosted Notes/Domino services at highly competitive prices. NaviSite offers SharePoint services within the Hosted Exchange environment. NaviSite is one of the few service providers that offer cloud-based services for IBM Notes/Domino, giving customers more flexible options that go beyond cloud-based Microsoft Exchange packages. NaviSite provides customers with a wide range of mobility services, including Good Mobile Messaging, Microsoft Exchange ActiveSync (EAS), and BlackBerry Enterprise Server (BES). NaviSite s focus on dedicated deployments allows the vendor to build and support complex environments for organizations that require a highly customized cloud service. NaviSite s development team can seamlessly integrate the vendor s services with active directory (AD) and unified communications (UC) services. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 45
NaviSite offers a wide range of IT and managed hosting and cloud services on top of its cloud-based email and collaboration services. These include business applications for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) via IBM, Kronos, Lawson, Microsoft, and Oracle. WEAKNESSES: NaviSite s primary focus is providing dedicated services, which may not appeal to organizations that do not require a highly customized package. NaviSite has been slow to update its Microsoft Exchange multi-tenant offering, which is currently running Microsoft Exchange 2010 technology. While NaviSite does offer a Microsoft SharePoint site with its 2007 Hosted Exchange for free, these sites come with only 1 GB, which is relatively small compared to competitors that also provide a free Microsoft SharePoint site. SHERWEB 95 Jacques-Cartier Blvd S. Suite 400 Sherbrooke, Quebec Canada J1J 2Z3 www.sherweb.com Founded in 1998, SherWeb has been offering Hosted Microsoft Exchange since 2005. In 2011, SherWeb extended its reach in the cloud market through its acquisition of DNAMail, a hosted email provider. In November of 2013, SherWeb acquired Thoughtbus, another hosted email provider. Through its July 2014 acquisition of OrcsWeb, SherWeb has also diversified into the Infrastructure-as-a-Service segment. Hosted Exchange 2013 provides anti-virus and spam filtering protection powered by MailChannels and Cloudmark anti-malware technologies. Hosted Exchange offers unlimited space and resource mailboxes, regardless of the plan chosen. For mobile device access, Hosted Exchange 2013 includes Microsoft Exchange ActiveSync (EAS) with all Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 46
plans. Additional features include Microsoft Active Directory (AD) Sync, custom transport rules, mail-enabled public folders, email redirection, and SherWeb s proprietary, full environment Online Backup and recovery solution which safeguards data and enables local and cloud backups. SherWeb s Compliance solutions include Email archiving, data leak prevention and on-demand encryption. SherWeb also provides its MIDAS migration service to all customers and guarantees no email loss and zero downtime. SherWeb also offers a free onboarding service to all customers, as well as 24/7/365 telephone technical support for all account sizes (no minimum seat requirement) and supports all issues. Hosted Exchange 2013 also includes SharePoint 2013 integration, providing customers with 200 MB of storage space at no additional cost and customers only pay for additional storage when needs (no user licenses). SherWeb also offers PaaS models of SharePoint for customers that want full control. BlackBerry Enterprise Server (BES) is also supported in Hosted Exchange 2013 and 2010. Features available at an additional fee include compliant email archiving, Microsoft Outlook licenses, and more. SherWeb also sells a proprietary email and collaboration suite. This suite features much of the same functionality as Microsoft Office 365, and provides customers with the flexibility of combining multiple plans to best fit their end-users needs. POP Email is an additional service from SherWeb that provides 1 GB of storage per email account and includes spam and virus protection. SherWeb also offers a variety of optional email-related services that include: SharePoint 2013 hosting for document management and team collaboration. 200 MB of SharePoint storage space is included in every Exchange bundle and additional storage blocks range from 1 GB to 100 GB. Multi-tenant and private cloud SharePoint is available with various options including dedicated Technical Account Executives. Online Backup is a full-environment local and cloud backup solution that offers features such as datacenter seeding, bandwidth throttling and centralized control. Every Exchange bundle gets 1 GB per user of Online Backup. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 47
Hosted Microsoft Dynamics CRM 4.0 is a customer relations management (CRM) solution that allows users to obtain real-time information on customer service, leads, marketing, and sales, all from a single application. Archiving and Compliance backs up all emails that are sent or received from the mailbox. The service comes with unlimited storage space, and is designed to integrate with SherWeb s Hosted Exchange services. Hosted Microsoft Lync 2013 provides enterprise-grade instant messaging (IM), presence, audio/video, and Web conference capabilities. SherWeb s Cumulus Management Console allows partners and their end-users to fully control their SherWeb services and mobile devices under one roof. Partners can rebrand the offering as their own and choose to pass control to their end-customers or manage their environments remotely. SherWeb s customers have 24x7, multilingual customer care and technical support. SherWeb s partner network provides a distribution program that enables partners to resell its services with or without having to take care of customer support (their choice). In addition, all of SherWeb s accounts over 100 mailboxes have a dedicated Technical Account Executive. FUNCTIONALITY: 5 MARKET SHARE: 10 KEY STRENGTHS: Financially-backed 99.999% SLA. SherWeb s POP Email service provides basic email functionality for customers that do not require the complexity of Hosted Microsoft Exchange offerings. SherWeb additionally resells MS Office 2013 suite in addition to Hosted Exchange, Hosted Lync, Hosted SharePoint 2013. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 48
All of SherWeb s Ex Plans include 24/7/365 live technical phone support. This applies to all issues and all customers (no minimum seat requirement). SherWeb is SOC2 Type II certified for security. SherWeb offers Online Backup in its standard bundles. SherWeb offers free migration and onboarding for all customers via its MIDAS migration service, which greatly simplifies the transition to the cloud for customers. KEY WEAKNESSES: SherWeb s reseller centralized management console is different from its direct customer s console. However, it is in the roadmap that these two consoles will merge. SherWeb currently lacks hosted PBX and unified communications capabilities, however, SherWeb has this on its roadmap. SherWeb does not offer a file synch and share service, which many providers now offer in addition to email, however it is in their roadmap. MATURE PLAYERS GODADDY 14455 N. Hayden Rd., Ste. 226 Scottsdale, AZ 85260 www.godaddy.com Founded in 1997, GoDaddy is a leading provider of Web hosting, domain names, and new SSL Security Certificates. In addition, GoDaddy offers a number of online services to help businesses establish and maintain their online presence. GoDaddy acquired M.Dot Inc. in early 2013 to help provide small businesses with a mobile website building app. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 49
GoDaddy Email is a cloud-based email service that provides POP email services to users, with plans ranging from 1 GB to unlimited mailbox storage. IMAP support is available in the unlimited email plan only. GoDaddy Email leverages Cisco Ironport and Cloudmark technology for anti-spam. Users can access their email from Workspace Webmail, a proprietary webmail client, which also includes a mobile-specific version that can be accessed from a browser on mobile devices. Hosted Exchange is an enterprise-grade email service based on Microsoft Exchange 2013 server technology. GoDaddy offers Hosted Exchange in individual and group plans, and ensures 99.9% availability and redundancy. All mailboxes are protected with spam filtering and antivirus protection. Each Hosted Exchange mailbox also comes with Microsoft Outlook 2013 or Microsoft Outlook 2011 for Apple Mac OS X for no additional charge, as well as Microsoft Exchange ActiveSync (EAS) for the synchronization of emails, contacts, and calendars on compatible mobile devices. GoDaddy s Group Plan includes a Microsoft SharePoint 2013 site for team collaboration and document management. GoDaddy also offers BlackBerry Enterprise Server (BES) as an optional service at an additional fee. Microsoft Office 365 from GoDaddy offers business-class email, shared calendars, instant messaging, online conferencing and access to documents in the cloud. Office 365 includes built-in security features that help deflect malware, spam, phishing attacks and other threats. Office 365 from GoDaddy is available in nearly 30 countries across the world and is backed by GoDaddy live phone support. It is available in several plans including: Email Essentials - which offers basic email, 5 GB of email storage, 2 GB secure cloud storage via Microsoft OneDrive for Business; Business Essentials - which includes 50 Gb of email storage, 1 TB secure cloud storage via Microsoft OneDrive for Business, Lync, and Office Online; Productivity Plus - which includes everything in Business Essentials plus Office desktop and mobile applications. FUNCTIONALITY: 4 MARKET SHARE: 3 Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 50
KEY STRENGTHS: GoDaddy offers both Hosted Microsoft Exchange and several tiers of Microsoft Office 365 (including a unique to GoDaddy offering called Email Essentials), as well as a proprietary, POP email service, allowing customers to pick which cloud email service best fits their needs. GoDaddy s group plan for its Hosted Microsoft Exchange service provides customers with a free Microsoft SharePoint 2010 site. GoDaddy Email includes a number of pricing plans that range in mailbox size from 2 GB to unlimited mailbox storage. Microsoft Office 365 from GoDaddy has a one-step process to connect customer s GoDaddy domain name to Office 365 accounts. This makes it easy for customers get to get their business email and cloud storage up and running in minutes. GoDaddy offers a simple account management experience, through its own simple and intuitive interface that helps manage all email cloud accounts, and minimizes the need for additional IT resources. All GoDaddy services include 24/7 support. WEAKNESSES: GoDaddy currently offers Microsoft Lync only through its Microsoft Office 365 plans, it does not offer Lync through its Hosted Microsoft Exchange plans. GoDaddy offers a basic email service and does not offer many add-on services to customers when compared to competitors. Go Daddy lacks additional functionality, such as hosted archiving, unified communications, and more. GoDaddy s strong SMB focus and may not be appealing to larger organizations with more complex needs and customization requirements. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 51
RACKSPACE 9725 Datapoint Drive, Suite 100 San Antonio, TX 78229 www.rackspace.com Founded in 1998, Rackspace offers hybrid cloud infrastructure as well as hosted and managed services to organizations of all sizes worldwide. Rackspace s Email & Apps division was created in 2007, and is responsible for Rackspace s growing number of cloud-based email and collaboration services. Over the past few years, Rackspace has made a number of acquisitions to improve its cloud-based services, including Cloudkick, Anso Labs, Mailgun, and ObjectRocket. Rackspace offers email, collaboration, file sharing, and online backup services to customers. The Rackspace Control Panel provides IT administrators with centralized management of all of these services, including spam filtering, email archiving, domain management, apps management, and other functions. Rackspace offers two cloud-based email services: Rackspace Email and Hosted Microsoft Exchange. Rackspace also provides a hybrid option to customers, which mixes the two services on the same domain to help organizations lower total acquisition costs. Rackspace leverages spam filtering and anti-virus technologies from Cloudmark, ARM Research Labs, and ClamAV to provide each mailbox with multi-layered spam and malware protection. In addition, Rackspace provides real-time spam and virus definition updates to ensure that novel threats are blocked as soon as possible. Rackspace also provides each account with a 250MB Microsoft SharePoint site for no additional charge. Rackspace has integrated Email Archiving powered by Sonian technology to deliver automatic back-up of all messages, bottomless email retention storage, and more to customers. Rackspace also partners with Global Relay for archiving services. Directory Sync is currently in beta, and is a free offering for both new and existing customers. Directory Sync enables automatic updates of Rackspace Email and Hosted Microsoft Exchange accounts with Active Directory users, allowing IT administrators to consolidate management of an organization s accounts, and provides a single sign-on experience for users. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 52
o Rackspace Email is a proprietary POP/IMAP-based email, contact, and calendaring service that provides each mailbox with 25 GB of email storage. Rackspace Email allows attachments of up to 50 MB. For accessibility, customers can access their inbox on the desktop via POP/IMAP compatible email client or via the Rackspace Email webmail client. For mobile device access, Rackspace offers an optional Mobile Sync service as a $1 upgrade, which is based on Microsoft Exchange ActiveSync technology. Mobile Sync allows customers to synchronize email and calendars on Apple ios, Google Android, and Windows Phone devices. o Hosted Exchange is based on Microsoft Exchange Server 2010 SP2 and comes with 25 GB of email storage per user. Hosted Exchange allows users to send attachments of up to 50 MB. Customers can access their emails from their desktop using Microsoft Outlook or any other POP or IMAP-based software, such as Entourage or Thunderbird. Hosted Exchange also provides a web-based access point via Microsoft Outlook Web Access (OWA), which strives to create a similar Outlook experience on web browsers. Rackspace includes Microsoft Exchange ActiveSync (EAS) support for Apple ios, Google Android, and Windows Phone devices. For synchronization with BlackBerry devices, BlackBerry Enterprise Server (BES) is available for an additional monthly fee. Microsoft SharePoint provides customers with basic file sharing capabilities, and is based on Windows SharePoint Services (WSS). Microsoft SharePoint integrates with Microsoft Office, and provides organizations with a wide range of collaboration tools, including document management, project management, and more. The Rackspace Cloud Drive and Rackspace Server Backup solutions provide customers with online backup services. o Rackspace Cloud Drive is a secure online file storage service that enables file sharing and collaboration across a workspace. Rackspace Cloud Drive storage starts at 10 GB, and allows customers to add additional GB of storage space for a small, additional fee. Rackspace Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 53
Cloud Drive includes fully customizable automatic backups of files, data restoration, simultaneous file editing across multiple workstations, and anywhere access via a web-based interface. o Rackspace Server Backup is powered by Jungle Disk, and is a secure online storage service that provides automatic backups for Windows and Linux-based servers. Rackspace Server Backup includes 10 GB of storage and allows customers to add additional GB of storage space for a small, additional fee. The service includes remote backup, backup reports, file restoration from any backup, and more. FUNCTIONALITY: 3 MARKET SHARE: 4 KEY STRENGTHS: Rackspace offers a 100% Uptime Guarantee for its managed and hosted cloud services. Rackspace allows customers to mix Rackspace Email and Rackspace s Hosted Microsoft Exchange into a hybrid service that cuts costs and better fits their individual needs. Rackspace provides new customers with a dedicated Transition Team representative to assist with migration to Rackspace s services. In addition, each customer also gains access to Rackspace s Fanatical Support Team, a team of IT experts that are available 24x7x365. Rackspace offers a unified management portal via the Rackspace Control Panel, allowing IT administrators to manage all of an organization s services from a centralized location. Rackspace offers flexible deployment options, including Software as a Service (SaaS), Dedicated, Managed, and Co-location, which allow customers to pick whichever option best suits their individual needs. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 54
Rackspace Cloud Drive allows organizations to collaborate on files stored in the cloud. In addition, this service enables users to edit a single file simultaneously. Rackspace Cloud Drive is available via a web-based interface to enable productivity from any time and at any location. WEAKNESSES: Rackspace Email s collaboration features, such as contacts, calendars, and tasks, are available only in the webmail client. Users accessing Rackspace Email via a desktop client are only able to view and manage mail. Customers must upgrade to Hosted Microsoft Exchange in order to attain these collaboration features on a desktop client. Rackspace does not currently have a cloud-based Microsoft Lync offering, a service that many of its competitors offer. This may disappoint organizations looking for a secure IM and presence service to complement their messaging and collaboration services. Rackspace Email requires customers to pay an additional fee per user for Mobile Sync, a feature that many of its competitors include for free. Despite Rackspace s multi-layered anti-malware approach, its security offerings do not currently include email encryption capabilities. Organizations that choose to create a hybrid Rackspace Email and Hosted Microsoft Exchange deployment will only have read-only access to shared calendars. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 55
THE RADICATI GROUP, INC. http://www.radicati.com The Radicati Group, Inc. is a leading Market Research Firm specializing in emerging IT technologies. The company provides detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts, in all areas of: Email Security Instant Messaging Unified Communications Identity Management Web Technologies The company assists vendors to define their strategic product and business direction. It also assists corporate organizations in selecting the right products and technologies to support their business needs. Our market research and industry analysis takes a global perspective, providing clients with valuable information necessary to compete on a global basis. We are an international firm with clients throughout the US, Europe and the Pacific Rim. The Radicati Group, Inc. was founded in 1993, and is headquartered in Palo Alto, CA, with offices in London, UK. Consulting Services: The Radicati Group, Inc. provides the following Consulting Services: Management Consulting Whitepapers Strategic Business Planning Product Selection Advice TCO/ROI Analysis Multi-Client Studies To learn more about our reports and services, please visit our website at www.radicati.com. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 56
MARKET RESEARCH PUBLICATIONS The Radicati Group, Inc. develops in-depth market analysis studies covering market size, installed base, industry trends and competition. Current and upcoming publications include: Currently Released: Title Released Price* Corporate Web Security Market, 2014-2018 Sept. 2014 $3,000.00 Enterprise Content Management Market, 2014-2018 Aug. 2014 $3,000.00 Enterprise Mobility Management Market, 2014-2018 June 2014 $3,000.00 Information Archiving Market, 2014-2018 May 2014 $3,000.00 Email Statistics Report, 2014-2018 Apr. 2014 $3,000.00 Office 365, Exchange Server and Outlook Market Analysis, 2014-2018 Apr. 2014 $3,000.00 Microsoft SharePoint Market Analysis, 2014-2018 Apr. 2014 $3,000.00 Mobile Statistics Report, 2014-2018 Feb. 2014 $3,000.00 Endpoint Security Market, 2013-2017 Nov. 2013 $3,000.00 ediscovery Market, 2013-2017 Nov. 2013 $3,000.00 Instant Messaging Market, 2013-2017 Oct. 2013 $3,000.00 Business User Survey, 2013 Aug. 2013 $3,000.00 Cloud Business and Consumer Email Market, 2013-2017 Jul. 2013 $3,000.00 * Discounted by $500 if purchased by credit card. Upcoming Publications: Title To Be Released Price* Cloud Business Email Market, 2014-2018 Sept. 2014 $3,000.00 Messaging Platforms Market, 2014-2018 Sept. 2014 $3,000.00 * Discounted by $500 if purchased by credit card. All Radicati Group reports are available online at http://www.radicati.com. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 57
MANAGEMENT & EDITORIAL STAFF Sara Radicati, PhD President & CEO Sara is a computer scientist, author, entrepreneur and industry analyst. Sara was a pioneer in the early development of unified communications, email, directory services and security systems. She played an active role in the development of several international standards for networking and communications, and served on the board of directors of various industry associations, as well as Interop. In 1993, she founded The Radicati Group an analyst firm specialized in tracking emerging communication and collaboration technologies. The company provides quantitative and qualitative market research, as well as advises corporate clients on procurement issues, and works with vendors and network operators to help them define their business strategy and product direction. The company also works frequently with investment funds to perform duediligence and evaluate new opportunities. Prior to founding The Radicati Group, Sara was lead architect for network protocols at Xerox Corporation and held management positions at 3Com and Novell. Sara holds Computer Science degrees from Queens College CUNY, and the California Institute of Technology. Copyright September 2014 The Radicati Group, Inc. Reproduction Prohibited 58