TLI10 Transport & Logistics

TLI10 Transport & Logistics T R A I N I N G A V A I L A B L E Certificate I to III in Logistics TLI 11310 TLI 21810 TLI 32410 Certificate I to III in Warehousing Operations TLI 11210 TLI 21610 TLI 31610 Certificates II and III in Driving Operations. TLI 21210 and TLI 31210 I N F O R M A T I O N F O R T R A I N E E S H I P L E A R N I N G A N D A S S E S S M E N T. This guide will assist you, the client of Natwide Personnel Pty Ltd to understand Traineeships and our commitment to excellent, quality service provision of learning and assessment in the Transport & Logistics training arena. Certificate II in Road Transport Yard Operations (Freight Handler) TLI 21710 Single Units of Competence also on offer. Natwide Personnel Pty Ltd. Tel (08) 8360 2379 Fax (08) 8266 9338 K:\Registered Training Organisation\Training Packages and Resources\Traineeship - Employers\TLI E: training@n T Ship Users atwidepersonnel.co Guide 2011 TLI10 V6.doc m.au 1

Welcome Teaching and learning, are the core functions of our Organisation. Our vision is to provide you and your company with the highest quality teaching and learning in a supportive and cost effective manner, by offering quality learning opportunities with personalised support. The Organisation is committed to value-adding through a focus on producing student learning, rather than simply providing programs of study, and creating an awareness of work / life balance for career pathways within the transport industry. Natwide Personnel continues to be responsive to the rapidly changing vocational education and training environment, which includes: Calls for increased diversity within vocational education and training and for institutions to define their distinctiveness; Widening access and pathways to higher education including changes in the vocational and technical education sector; The revised National Protocols for Vocational Education and Training Approval Processes and; Continued fluctuations in student demand. Natwide Personnel prides itself on its strong staff engagement with and support for students, quality teaching materials, flexible teaching and learning supported by technology, effective validation of assessment, and a willingness by staff to pioneer innovative approaches to teaching and learning, while at the same time, foster the Organisation s guiding its precision, commitment and reputation Enriching the skill and knowledge of students is the Organisation s highest priority. The Student Training Programs aim to do this through value-adding, ensuring alignment of the underpinning administrative systems, developing improved reporting processes, and ensuring effective use of reported data. To ensure a quality learning experience, effective policies and systems are in place to support teaching and learning. We sincerely hope you enjoy your learning journey with us. Bernard O Hara Chief Executive Natwide Personnel Pty Ltd Peter Tubb Training Manager Natwide Personnel Pty Ltd 2

KEY POINTS ABOUT TRAINEESHIPS Training is undertaken in the normal working environment and is related to everyday tasks. Existing skills are benchmarked against the prescribed outcomes. Training is undertaken to fill any skill gaps identified and to confirm skill and knowledge already attained. A learning programme is developed in conjunction with the on-site supervisor and Natwide Personnel s qualified training staff have the authority to sign off completed competencies. A folder of evidence is collected to support the learning and assessment process. Trainees gain a nationally recognised qualification. A feature of the programme is its flexibility - optional units can be added to these traineeships and don t necessarily have to be from the same training package. (Will vary according to packaging rules). All assessments are conducted using the Principles of Assessment and Rules of Evidence. THE PROCESS FOR LEARNING AND ASSESSMENT The clerical processes to establish the traineeship is completed (Official Contract of Training is completed). A Learning and Assessment strategy is formulated in consultation with the on site supervisor, the student and the Natwide Personnel representative. Training manuals are delivered and processes for learning and assessment are explained. The on-site supervisor and trainee review the learning program and benchmark the current skills of the trainee against the units selected for learning (RCC). Training is arranged to allow the trainee to develop skills where necessary and relevant. When the trainee and the on site supervisor believe the competencies can be demonstrated and evidence is available the assessor is notified. When several units are completed and are ready for assessment, the assessor will attend and verify the achievement of the competencies. The selection of elective units of competence can be made either from within the same training package / sector or another nationally endorsed competency standard. (Trainees should consider future career paths when choosing electives). 3

SELECTING TRAINING STAFF Select the most appropriate employees from your enterprise to supervise, train and assess your trainee. In a small business the employer can fill each of these roles. The on-site supervisor acts as the trainee s workplace mentor. They organise the work to be done and check work output. SELECTING THE APPROPRIATE TRAINEESHIP LEVEL There are quite distinct differences between Levels 2, 3 and 4 within traineeships. The competencies at Level 3 are more complex and challenging than at Level 2. Therefore, the requirement of supervision for job performance can indicate the appropriate level. The on-the-job trainer is an employee with at least equivalent skills or knowledge to those in the particular unit of competency being trained. It is not necessary that this person hold formal training qualifications. It is likely in a small business that the employer is the on-the-job trainer. Assessors are those who have the skills and knowledge to assess particular competencies by comparing the skills and knowledge of a trainee with the learning outcomes of the traineeship and make a decision on competence. The rationale of each qualification level is indicative of the skill areas common to each level and the competency standards required for that level. After commencement of a traineeship, should it become apparent that a trainee who started at Level 2 could have worked at Level 3, a variation of Contract from Level 2 to 3 or from Level 3 to 4 can be applied for in consultation with Natwide Personnel and / or the applicable Apprenticeship Centre. The learning co-ordinator, if available, ensures training is carried out in a timely manner. They also develop on-the-job training strategies and resolve training or assessment difficulties that may arise. Traineeship Levels: Level 1 Direct supervision Level 2 Coached Level 3 Support only Level 4 Responsible for own learning Dimensions of Competence Task Skills Task Management skills Contingency Skills Job Environment Skills Transfer Skills Safe Working Skills LL&N Skills 4

Assessment of employability skills Employability Skills are integral to workplace competency. As such they must be considered in the design, customisation, delivery and assessment of vocational education and training programs in an integrated and holistic way, as represented diagrammatically below. Employability Skills are embedded and explicit within each unit of competency. Training providers must use Employability Skills information in order to design valid and reliable training and assessment strategies. Licensing authorities: Licensing authorities across Australia have actively participated in the development of the Transport & Logistics Training Package and it is envisaged that over time the state and territory licensing requirements in a number of occupations will be aligned with the units of competency and qualifications. There is no one national licence for the sector or any of its functions. Certification responsibilities and systems are administered by state legislation and may differ between states and territories. The developers of the Training Package, together with DEEWR, consider that the Licensing / registration requirements described apply to RTOs, assessors or candidates with respect to this Training Package. While reasonable care has been taken in its preparation, the developers of this Training Package and DEEWR cannot guarantee that the list is definitive or accurate at the time of reading; the information is provided in good faith on that basis. In order to conduct assessments for statutory licensing or other industry registration conditions, assessors may need to meet additional requirements. While RTOs may have information on the licensing requirements for their particular state or territory, these requirements may change over time and differ between state and territory jurisdictions. Users of this Training Package are therefore advised to consult the relevant licensing authority in their state or territory to determine the specific licensing requirements. Regulatory authorities for this Training Package are inclusive of: Dangerous Goods and High Risk Licensing, Customs Broking, Taxi and Heavy Vehicle Licensing. 5

Rights & Responsibilities Students Rights & Responsibilities: receive quality training in a safe and appropriate learning environment in accordance with the principles of Equal Opportunity and Occupational Health and Safety have free and open access to their personal records and documentation and expect complete confidentiality with respect to this information be issued with the appropriate Statement of Attainment or Certificate upon successful completion of the relevant course requirements / learning program self assess your skills against the competency standards in your training program advise your Trainer/Assessor if you have previous skills and knowledge you believe are relevant so that some recognition of your prior learning may be applied for work closely with your workplace supervisor, who will be training and assessing your skills in the workplace gather a range of documents and other workplace project-based evidence meet with your workplace supervisor and training representative, to discuss how you believe your evidence relates to your course seek feedback from your workplace supervisor and trainer / assessor on your progress discuss any concerns with your workplace supervisor, employer, or training representative comply with expectations regarding punctuality and attendance endeavour to meet the performance criteria specified in the course curriculum maintain appropriate standards of conduct and behaviour give prior notice of absence where possible and provide appropriate certification Employer Rights & Responsibilities: receive quality training, assessment & recognition services in a safe and appropriate learning environment in accordance with the principles of Equal Opportunity and Occupational Health and Safety expect complete confidentiality with respect to information provided to all parties provide employment for the term of the Traineeship in accordance with the Contract of Training link your conditions of employment to an Award or Workplace Agreement provide training in the workplace to help achieve the competency standards set by the industry provide a safe working environment abide by all applicable legislation and regulations while operating the business help assess your employee s skills in relation to the performance required by your industry and the training package offer feedback on your employee s progress and skills provide all relevant workplace resources applicable to the employee s training NATWIDE will: provide quality training with appropriate resources and materials in a safe, non-threatening learning environment. observe the procedures set down in Natwide s Code of Practice provide training in accordance with Equal Opportunity principles and observe the procedures and requirements set down for Occupational Health & Safety provide students with statements of attainment and qualification certification where appropriate and statements of attendance on request ensure students will have access to their individual records and documentation and that student's records are stored and disposed of in a secure manner in accordance with the Privacy Act 1996 introduce all parties to the Natwide Training / Learning program help to identify and assess the learners current skills and knowledge and process any application for Recognition of Prior Learning seek permission from you (and your employer) to view workplace documents to assist in assessment develop a training plan with you (and your employer) help your employer or workplace supervisor develop training strategies monitor your progress throughout the course or Contract of Training record your progress on file and store this information confidentially arrange access to your file at your request provide access to relevant training support services as required sign off achievements in your training record book abide by the Australian Quality Training Framework issued under the Training and Skills Development Act 2008 6

Legalities / Regulations / Legislation: AQTF ~ The Australian Quality Training Framework (AQTF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia s vocational education and training (VET) system. The AQTF was initially established in 2001 for implementation in 2002. The Ministerial Council for Tertiary Education and Employment (MCTEE), which includes all Ministers for VET in Australia, has approved these quality arrangements. Licensing authorities across Australia have actively participated in the development of the Transport & Logistics Training Package and it is envisaged that over time the state and territory licensing requirements in a number of occupations will be aligned with the units of competency and qualifications. There is no one national licence for the sector or any of its functions. Certification responsibilities and systems are administered by state legislation and may differ between states and territories. In order to conduct assessments for statutory licensing or other industry registration conditions, assessors may need to meet additional requirements. While RTOs may have information on the licensing requirements for their particular state or territory, these requirements may change over time and differ between state and territory jurisdictions. Natwide Personnel Pty Ltd shall consult the relevant licensing authority in their state or territory to determine the specific licensing requirements. Regulatory authorities for this Training Package are inclusive of: Dangerous Goods, High Risk Licensing and Heavy Vehicle Licensing. Regulatory Bodies, Legislation and Standards applicable to the training arena: All persons are required to comply with legislation that applies to them. Safework SA - Occupational Health, Safety and Welfare Act 1986 Safework SA - Occupational Health, Safety and Welfare Regulations 2010 Department of Further Education, Employment, Science and Technology (DFEEST) Australian Quality Training Framework (AQTF) Australian Qualifications Framework (AQF) Training and Skills Commission - Training and Skills Development Act 2008 Office of The Training Advocate Office of the Privacy Commissioner Privacy Department of Transport Energy and Infrastructure Road Traffic Act 1961 Australian Road Rules 1999 National Centre for Vocational Education Research (NCVER) (TEQSA) - Tertiary Education Quality and Standards Agency Act 2011. Australian Skills Quality Authority National VET Regulator The National Quality Council National Transport Commission Transport and Logistics Industry Skills Council (TLISC) National Training Information - training.gov.au Training and Skills Development Act 2008. Australian Dangerous Goods Code Privacy Act 1996. Environmental Protection Act 1993 National Law (SA) 2011 Occupational Licensing 7

TLI 11210 Certificate I in Warehousing Operations. TLI 11210 Certificate I in Warehousing Operations. Rationale: A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 1. Breadth, depth and complexity of knowledge and skills would prepare a person to perform a defined range of activities, most of which may be routine and predictable. Entry requirements: There are no entry requirements for this qualification. Requirements for completion of the qualification: A successful assessment outcome for a total of 10 units of competency comprising: the 2 core units, listed below plus 8 elective units which may be taken from the elective units list, or may include up to 3 units drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course. Core Units: F. Safety Management L. Resource Management TLIF1001A Follow Occupational Health and Safety Procedures 20 TLIL1001A Complete Workplace Orientation / Induction Procedures 30 8

TLI 11310 Certificate I in Logistics. TLI 11310 Certificate I in Logistics. Rationale: An entry level qualification for the Transport and Logistics Industry. It involves the breadth, depth and complexity of knowledge and skills required to prepare a person to perform a defined range of activities, most of which may be routine and predictable. Job roles: Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include: Logistics Assistant Logistics General Hand Entry requirements: There are no entry requirements for this qualification. Requirements for completion of the qualification: A successful assessment outcome for a total of 7 units of competency comprising: 3 core units listed below plus 4 elective units which may be taken from the elective units list, or may include up to 2 units which may be drawn with appropriate contextualisation from this Training Package and/or other relevant nationally endorsed Training Package or accredited course. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. Core Units: G. Teamwork TLIG1001A Work Effectively With Others 40 PC. Pathways TLIPC1001A Demonstrate Care and Apply Safe Practices at Work 30 Certificate TLIPC1002A Adapt to Work Requirements in the Transport and Logistics Industry 30 9

Certificate I in Transport and Logistics The following list is a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification level. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options. Employability Skill Industry/enterprise requirements for this qualification include: Communication Use communication systems and procedures used in basic administrative activities involved in transport, logistics, freight forwarding and customs broking Read and interpret relevant regulations and instructions applicable to basic administrative activities involved in transport, logistics, freight forwarding and customs broking Speak clearly and directly on matters related to basic administrative activities involved in transport, logistics, freight forwarding and customs broking Write basic documents as part of duties, including completion of relevant forms and incident and accident reports Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment. Teamwork Assist in the resolution of any interpersonal conflicts that may arise during basic administrative activities involved in transport, logistics, freight forwarding and customs broking Avoid and prevent the harassment of others in the workplace Collaborate with others in the course of basic administrative activities involved in transport, logistics, freight forwarding and customs broking Work with persons of different ages, gender, race, religion, political persuasion, etc. Problem solving Identify and solve or report problems arising in the course of basic administrative activities involved in transport, logistics, freight forwarding and customs broking Monitor and anticipate problems that may occur in the course of basic administrative activities involved in transport, logistics, freight forwarding and customs broking including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Recognise hazards and risks in a range of situations and take appropriate action Use mathematics to carry out basic calculations related to administrative activities involved in transport, logistics, freight forwarding and customs broking. Initiative and enterprise Modify activities dependent on differing situations and contingencies that may arise during administrative operations Take appropriate initiatives in a range of administrative situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment. Planning and organising Follow and apply operational and emergency plans, systems and procedures Check own compliance with applicable regulations and codes of practice Implement the workplace security and safety management systems Check own operational performance Collect and interpret basic information needed in the course of the basic administrative activities involved in transport, logistics, freight forwarding and customs broking Organise and plan own work activities Manage time and priorities in the course of basic administrative activities involved in transport, logistics, freight forwarding and customs broking. Self management Interpret and apply applicable regulations and instructions Establish and follow own work plans and schedules Check own work performance. Learning Adapt own competence in response to any changes in the basic administrative activities involved in transport, logistics, freight forwarding and customs broking operations Update own knowledge and skills required for administrative activities involved in transport, logistics, freight forwarding and customs broking operations. Technology Operate office equipment required for the basic administrative activities involved in transport, logistics, freight forwarding and customs broking Follow and apply operational and servicing instructions for equipment used during the basic administrative activities involved in transport, logistics, freight forwarding and customs broking Follow and apply the applicable OH&S procedures for the use of office equipment and facilities. 10

TLI 21210 Certificate II in Driving Operations. TLI 21210 Certificate II in Driving Operations. Please note RTO to insert group (job role) on certificate Rationale: This qualification is designed for driving operation job roles within the Transport and Logistics Industry. Successful completion of the qualification will require competence in units of competency that relate to the job role requirements defined as aligned at AQF Level II. Successful completion of the licensing units within the qualification must align with licensing and regulatory requirements applicable to driving and state/territory regulatory requirements. Job roles: Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include: Express Driver Pick up and Delivery Courier Taxi Truck Driver Priority Taxicab Driver Entry requirements There are no entry requirements for this qualification. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. Requirements for completion of the qualification: A successful assessment outcome for a total of 18 to 19 units of competency (depending on the group selected) comprising: the 6 core units, listed below plus at least one licensing or industry unit relevant to the vehicle type applicable to the job role, listed below plus all units within one of the selected group (job roles), listed below plus 6 elective units which may be taken from the elective units list, or may include up to 3 units which may be drawn with appropriate contextualisation from this Training Package, and/or from Certificate II qualifications in other relevant nationally endorsed Training Package or accredited course. 11

Core Units: D. Load Handling TLID1001A Shift Materials Safely Using Manual Handling Methods 20 E. Communication TLIE1005A Carry Out Basic Workplace Calculations 20 and Calculation F. Safety TLIF1001A Follow Occupational Health and Safety Procedures 20 Management TLIF2010A Apply Fatigue Management Strategies 30 H. Route Planning TLIH2001A Interpret Road Maps and Navigate Pre-determined Routes 20 and Navigation L. Resource Management TLIL1001A Complete Workplace Orientation / Induction Procedures 30 Licensing Units: C. Vehicle Operation LIC. Licensing Units TLIC1051A TLIC2009A TLIC2012A TLILIC2014A TLILIC2015A TLILIC2016A Select one group (job role) from the following options: Group A: Medium Freight Group B: Tow Truck Group C: Taxi Group D: Community Service Group E: General Operate Commercial Vehicle Drive Taxicab Ride Courier / Delivery Motorcycle Licence To Drive Light Rigid Vehicle Licence To Drive Medium Rigid Vehicle Licence To Drive Heavy Rigid Vehicle 30 40 20 40 40 50 Group A: Medium Freight B. Equipment TLIB2004A Carry Out Vehicle Inspection 20 Checking & Maintenance D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 E. Communication & TLIE3004A Prepare Workplace Documents 20 Calculation TLIE2008A Process Workplace Documents 20 F. Safety TLIF2006A Apply Accident-Emergency Procedures 20 Management I. Customer service TLII1002A Apply Customer Service Skills 30 12

Group B: Tow Truck B. Equipment TLIB2079A Set up and Secure Towing Situation 40 Checking & Maintenance C. Vehicle Operation TLIC3035A Manage the Operation of a Tow Truck 40 D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 E. Communication TLIE2008A Process Workplace Documentation 20 and Calculation I. Customer service TLII1002A Apply Customer Service Skills 30 Group C: Taxi B. Equipment TLIB2090A Use Communication Systems in a Taxicab 5 Checking & Maintenance F. Safety TLIF2072A Comply With Safety and Security Procedures 30 Management H. Route Planning TLIH3004A Identify Major Roads, Services and Attractions 40 & Navigation I. Customer service TLII2019A Provide Taxicab Customer Service 10 L. Resource TLIL2060A Complete Induction to the Transport Industry 5 Management P. Administration & Finance TLIP2037A Carry Out Financial Transactions and Maintain Records 5 Group D: Community Service B. Equipment TLIB2004A Carry Out Vehicle Inspection 20 Checking & Maintenance C. Vehicle TLIC3011A Transport Passengers with Disabilities 40 Operation D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 E. Communication TLIE2008A Process Workplace Documentation 20 and Calculation F. Safety TLIF2019A Ensure a Safe On-board Passenger and Working Environment 30 Management J. Quality TLIJ2001A Apply quality procedures 20 13

Group E: General A. Handling Cargo / TLIA1001A Secure Cargo 20 Stock B. Equipment TLIB2004A Carry out Vehicle Inspection 20 Checking & Maintenance D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 E. Communication TLIE1003A Participate in Basic Workplace Communication 40 and Calculation TLIE2008A Process Workplace Documentation 20 I. Customer service TLII1002A Apply Customer Service Skills 30 14

TLI 21610 Certificate II in Warehousing Operations. TLI 21610 Certificate II in Warehousing Operations. Rationale: A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2. Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes. Entry requirements: There are no entry requirements for this qualification. Requirements for completion of the qualification: A successful assessment outcome for a total 15 units of competency, comprising: 2 core units listed below plus 13 elective units which may be taken from the elective units list, or may include up to 3 units drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. Core Units: F. Safety Management L. Resource Management TLIF1001A Follow Occupational Health and Safety Procedures 20 TLIL1001A Complete Workplace Orientation / Induction Procedures 30 15

TLI 21710 Certificate II in Road Transport Yard Operations (Freight Handler). TLI 21710 Certificate II in Road Transport Yard Operations (Freight Handler). Rationale: A general qualification for the Transport and Logistics Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2. Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes. Job roles: Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include: Freight Handler Entry requirements: There are no entry requirements for this qualification. Requirements for completion of the qualification: A successful assessment outcome for a total 17 units of competency, comprising: 6 core units listed below plus 11 elective units which may be taken from the elective units list, or may include up to 3 units selected from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. Core Units: D. Load Handling TLID1001A Shift Materials Safely Using Manual Handling Methods 20 TLID2004A Load and Unload Goods / Cargo 30 E. Communication TLIE1003A Participate in Basic Workplace Communication 40 and Calculation TLIE2008A Process Workplace Documentation 20 F. Safety Management TLIE1005A Carry out Basic Workplace Calculations 20 TLIF1001A Follow Occupational Health and Safety Procedures 20 16

TLI 21810 Certificate II in Logistics. TLI 21810 Certificate II in Logistics. Rationale: A qualification for those engaged in logistics operations support within the Transport and Logistics Industry undertaking a range of tasks involving known routines and procedures, and taking some responsibility for the quality of work outcomes. Successful completion of the licensing units within the qualification must align with applicable licensing and regulatory requirements. Job roles: Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include: Logistics Support Officer Logistics Clerk Entry requirements: There are no entry requirements for this qualification. Requirements for completion of the qualification: A successful assessment outcome for a total 10 units of competency, comprising: 3 core units listed below plus 3 technical elective units from the selected list below plus 4 elective units which may be taken from the general elective units list, the remaining technical elective units listed below, or may include up to 3 units drawn with appropriate contextualisation from this Training Package, and/or other relevant nationally endorsed Training Package or accredited course. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. 17

Core Units: F. Safety TLIF1001A Follow Occupational Health and Safety Procedures 20 Management G. Teamwork TLIG2007A Work in a Socially Diverse Environment 20 I. Customer Service BSBCUS201A Deliver a Service To Customers 40 Technical Elective Units: A. Handling Cargo / Stock B. Equipment Checking & Maintenance TLIA2009A Complete and Check Import / Export Documentation 30 TLIA2013A Receive Goods 20 TLIA2021A Despatch Stock 20 TLIA2022A Participate in Stocktakes 20 TLIB1001A Check and Assess Operational Capabilities of Equipment 40 D. Load Handling TLID1001A Shift Materials Safely Using Manual Handling Methods 20 F. Safety TLIF2010A Apply Fatigue Management Strategies 30 Management H. Route Planning TLIH2003A Prioritise Courier / Delivery Operations 30 & Navigation J. Quality TLIJ2001A Apply Quality Procedures 20 K. Technology TLIK2007A Perform Electronic Data Interchange (EDI) to Transmit Shipping 10 Documentation U. Environment TLIU2012A Participate in Environmentally Sustainable Work Practices 20 18

Certificate II in Transport and Logistics The following list is a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification level. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options. Employability Skill Industry/enterprise requirements for this qualification include: Communication Use communication systems and procedures used in administrative activities involved in transport, logistics, freight forwarding and customs broking Read and interpret relevant regulations and instructions applicable to administrative activities involved in transport, logistics, freight forwarding and customs broking Speak clearly and directly on matters related to administrative activities involved in transport, logistics, freight forwarding and customs broking Write documents as part of duties, including completion of relevant forms and incident and accident reports Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment. Teamwork Assist in the resolution of any interpersonal conflicts that may arise during administrative activities involved in transport, logistics, freight forwarding and customs broking Avoid and prevent the harassment of others in the workplace Collaborate with others in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking Work with persons of different ages, gender, race, religion, political persuasion, etc. Problem solving Identify and solve or report problems arising in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking Monitor and anticipate problems that may occur in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Recognise hazards and risks in a range of situations and take appropriate precautions Use mathematics to carry out calculations related to administrative activities involved in transport, logistics, freight forwarding and customs broking. Initiative and enterprise Modify activities dependent on differing administrative situations and contingencies Take appropriate initiatives in a range of administrative situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment. Planning and organising Follow and apply operational and emergency plans, systems and procedures Check own compliance with applicable regulations and codes of practice Implement the workplace security and safety management systems Check own operational performance Collect and interpret information needed in the course of the administrative activities involved in transport, logistics, freight forwarding and customs broking Organise and plan own work activities Manage time and priorities in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking. Self management Interpret and apply applicable regulations and instructions Establish and follow own work plans and schedules Check own work performance Learning Adapt own competence in response to any changes in the administrative activities involved in transport, logistics, freight forwarding and customs broking operations Update own knowledge and skills required for administrative activities involved in transport, logistics, freight forwarding and customs broking operations. Technology Operate office equipment required for the administrative activities involved in transport, logistics, freight forwarding and customs broking Follow and apply operational and servicing instructions for equipment used during the administrative activities involved in transport, logistics, freight forwarding and customs broking Follow and apply the applicable OH&S procedures for the use of office equipment and facilities. 19

TLI 31210 Certificate III in Driving Operations. TLI 31210 Certificate III in Driving Operations. Please note RTO to insert group (job role) on certificate Rationale: This qualification is designed for driving operation job roles within the Transport and Logistics Industry. Successful completion of the qualification will require competence in units of competency that relate to the job role requirements defined as aligned at AQF Level III. Successful completion of the licensing units within the qualification must align with licensing and regulatory requirements applicable to driving and state/territory regulatory requirements. Job roles: Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include: Line Haul Driver Local Heavy General Freight Driver Interstate Driver Entry requirements: There are no entry requirements for this qualification. Requirements for completion of the qualification: A successful assessment outcome for a total of 18 to 20 units of competency (depending on the group) comprising: 6 core units listed below plus at least one licensing or industry unit relevant to the vehicle type applicable to the job role, listed below plus all units within one of the selected group (job roles), as listed below plus 6 elective units which may be taken from the elective units list, or may include up to 3 units drawn with appropriate contextualisation from this Training Package, and/or from Certificate III qualifications in other relevant nationally endorsed Training Package or accredited course. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. 20

Core Units: D. Load Handling TLID1001A Shift Materials Safely Using Manual Handling Methods 20 E. Communication TLIE1005A Carry Out Basic Workplace Calculations 20 and Calculation F. Safety TLIF1001A Follow Occupational Health and Safety Procedures 20 Management TLIF2010A Apply Fatigue Management Strategies 30 H. Route Planning TLIH2001A Interpret Road Maps and Navigate Pre-determined Routes 20 and Navigation L. Resource Management TLIL1001A Complete Workplace Orientation / Induction Procedures 30 Licensing Units: C. Vehicle Operation LIC. Licensing Units TLIC1051A Operate Commercial Vehicle 30 TLILIC2014A TLILIC2015A TLILIC2016A TLILIC3017A TLILIC3018A Licence To Drive Light Rigid Vehicle Licence To Drive Medium Rigid Vehicle Licence To Drive Heavy Rigid Vehicle Licence To Drive Heavy Combination Vehicle Licence To Drive Multi Combination Vehicle 40 40 50 60 60 Select one group (job role) from the following options: Group A: Heavy General Freight Group B: Agitator Group C: Bus Group D: Refrigerated Group E: Pilot Vehicle Group F: Dry / Liquid Group G: Car Carrier Group H: Livestock Group I: Wood Products Group J: Cash In Transit Group K: Dangerous Goods Group L: Over Dimensional 21

Group A: Heavy General Freight A. Handling Cargo / TLIA1001A Secure Cargo 20 Stock B. Equipment TLIB2004A Carry Out Vehicle Inspection 20 Checking & TLIB2008A Carry Out Inspection Of Trailers 30 Maintenance D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 E. Communication TLIE3004A Prepare Workplace Documents 20 and Calculation TLIE2008A Process Workplace Documentation 20 TLIE3012A Consolidate Manifest Documentation 20 Group B: Agitator B. Equipment Checking & Maintenance TLIB2004A Carry out Vehicle Inspection 20 TLIB2008A Carry out Inspection of Trailers 30 D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 PMCOPS216B Deliver Concrete to Site 30 E. Communication TLIE2008A Process Workplace Documentation 20 and Calculation TLIE3012A Consolidate Manifest Documentation 20 J. Quality TLIJ3005A Sample, Inspect and Test Products to Specifications 20 Group C: Bus B. Equipment TLIB2004A Carry Out Vehicle Inspection 20 Checking & Maintenance C. Vehicle Operation TLIC3011A Transport Passengers with Disabilities 40 TLIC3042A Operate Coach / Bus 40 E. Communication & TLIH3004A Prepare Workplace Documents 40 Calculation G. Teamwork TLIG2007A Work in a Socially Diverse Environment 20 I. Customer service TLII3009A Provide On-board Services to Customers 20 22

Group D: Refrigerated A. Handling Cargo / TLIA4025A Regulate Temperature Controlled Stock 20 Stock B. Equipment TLIB2004A Carry Out Vehicle Inspection 20 Checking & TLIB3006A Carry Out Inspection of Vehicles Designed to Carry Special Loads 30 Maintenance D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 E. Communication and Calculation TLIE3004A Prepare Workplace Documents 20 Group E: Pilot Vehicle C. Vehicle Operation TLIC3010A Use Pilot or Escort Oversized and / or Over-massed Loads 20 E. Communication TLIE3004A Prepare Workplace Documents 20 and Calculation TLIE2008A Process Workplace Documentation 20 F. Safety Management TLIE3009A Use Pilot and Escort Communication 20 TLIF3060A Control Traffic as a Pilot Vehicle Operator 30 Group F: Dry / Liquid B. Equipment Checking & Maintenance E. Communication and Calculation D. Load Handling (Selection of one or both depending on the job role). TLIB2004A Carry Out Vehicle Inspection 20 TLIB2073A Clean Road Tankers 40 TLIE3002A Estimate / Calculate Mass, Area and Quantify Dimensions 30 TLIE3004A Prepare Workplace Documents 20 TLID2021A Use Specialised Bulk Transfer Equipment (dry) 40 TLID3024A Use Specialised Liquid Bulk Transfer Equipment (gravity / 40 pressurised) 23

Group G: Car Carrier A. Handling Cargo / TLIA1001A Secure Cargo 20 Stock B. Equipment TLIB3006A Carry Out Inspection of Vehicles Designed to Carry Special Loads 30 Checking & Maintenance D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 TLID3014A Load and Unload Vehicles Carrying Special Loads 20 E. Communication and Calculation TLIE3004A Prepare Workplace Documents 20 Group H: Livestock D. Load Handling TLID3020A Care For Livestock in Transit 30 TLID3014A Load and Unload Vehicles Carrying Special Loads 20 E. Communication TLIE3002A Estimate / Calculate Mass, Area and Quantify Dimensions 30 and Calculation TLIE3004A Prepare Workplace Documents 20 TLIE2008A Process Workplace Documentation 20 Group I: Wood Products A. Handling Cargo / Stock B. Equipment Checking & Maintenance E. Communication and Calculation TLIA1001A Secure Cargo 20 TLIB2004A Carry Out Vehicle Inspection 20 TLIB3006A Carry Out Inspection of Vehicles Designed to Carry Special Loads 30 TLIE3002A Estimate / Calculate Mass, Area and Quantify Dimensions 30 TLIE3004A Prepare Workplace Documents 20 Group J: Cash In Transit D. Load Handling TLID2004A Load and Unload Goods / Cargo 30 TLID3014A Undertake Cash-in-Transit Loading and Unloading in an 20 Unsecured Environment E. Communication TLIE2008A Process Workplace Documents 20 and Calculation O. Security TLIO3008A Implement Cash-in-Transit Security Procedures 40 TLIO3009A Test and Inspect Cash-in-Transit Security Equipment 30 24

TLIO3010A Respond to Cash-in-Transit Security Incidents 60 Group K: Dangerous Goods D. Load Handling TLID2003A Handle Dangerous Goods / Hazardous Substances 40 TLID3015A Identify and Label Explosives and Dangerous Goods 20 TLID2016A Load and Unload Explosives and Dangerous Goods 30 TLID3027A Prepare for Transport of Dangerous Goods 50 LIC. Licensing Units D. Load Handling TLILIC3013A Prepare to Transport Dangerous Goods by Road 50 (Selection of one or both depending on the job role). UEGNSG603A Load, Unload and Exchange Gas Cylinders 45 Group L: Over Dimensional A. Handling Cargo / TLIA1001A Secure Cargo 20 Stock B. Equipment TLIB3006A Carry Out Inspection of Vehicles Designed to Carry Special Loads 30 Checking & Maintenance D. Load Handling TLID3014A Load and Unload Vehicles Carrying Special Loads 20 E. Communication TLIE3002A Estimate / Calculate Mass, Area and Quantify Dimensions 30 and Calculation TLIE3004A Prepare Workplace Documents 20 TLIE3009A Use Pilot and Escort Communication 20 25

TLI 31610 Certificate III in Warehousing Operations. TLI 31610 Certificate III in Warehousing Operations. Rationale: A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3. Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Entry requirements: There are no entry requirements for this qualification. Requirements for completion of the qualification: A successful assessment outcome for a total of 18 units of competency comprising: 2 core units listed below plus 16 elective units which may be taken from the elective units list, or up to 3 units may be drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. Core Units: F. Safety Management L. Resource Management TLIF1001A Follow Occupational Health and Safety Procedures 20 TLIL1001A Complete Workplace Orientation / Induction Procedures 30 26

TLI 32410 Certificate III Logistics. TLI 32410 Certificate III in Logistics. Rationale: A qualification for those engaged in logistics operations within the Transport and Logistics Industry. It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. It may also include responsibility for coordinating the work of others. Successful completion of the licensing units within the qualification must align with applicable licensing and regulatory requirements. Job roles: Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include: Logistics Administration Officer Logistics Service Clerk Requirements for completion of the qualification: A successful assessment outcome for a total of 12 units of competency comprising: 1 core unit listed below plus 6 technical elective units from the selected list below plus 5 elective units which may be taken from the elective units list, the remaining technical elective units listed below, or may include up to 3 units drawn with appropriate contextualisation from this Training Package, and/or other relevant nationally endorsed Training Package or accredited course. Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with. 27

Core Units: E. Communication and Calculation TLIE3004A Prepare Workplace Documents 20 Technical Elective Units: A. Handling Cargo / Stock E. Communication & Calculation F. Safety Management TLIA3002A Maintain Container / Cargo Records 20 TLIA3015A Complete Receival / Despatch Documentation 40 TLIA3016A Use Inventory Systems to Organise Stock Control 40 TLIA3017A Identify Products and Store to Specifications 40 TLIA3018A Organise Despatch Operations 40 TLIA3019A Organise Receival Operations 40 TLIA3023A Coordinate Stocktakes 20 TLIA3024A Organise Warehouse Records Operations 30 TLIA3038A Control and Order Stock 40 TLIA3039A Receive and Store Stock 40 TLIE3002A Check and Assess Operational Capabilities of Equipment 30 TLIE3012A Estimate / Calculate Mass, Area and Quantify Dimension 20 TLIE3018A Maintain Freight Records 20 TLIF1001A Follow Occupational Health and Safety Procedures 20 TLIF3003A Implement and Monitor Occupational Health and Safety 30 Procedures TLIF3063A Administer the Implementation of Fatigue Management Strategies 50 TLIH3004A Identify Major Roads, Services and Attractions 40 H. Route Planning & Navigation I. Customer Service BSBCUS301A Deliver and Monitor a Service to Customers 35 P. Administration & TLIP3027A Organise Freight Invoicing and Payment 30 Finance U. Environment TLIU2012A Participate in Environmentally Sustainable Work Practices 20 28

Certificate III in Transport and Logistics. The following list is a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options. Employability Skill Industry/enterprise requirements for this qualification include: Communication Implement and monitor communication systems and procedures required for administrative activities involved in transport, logistics, freight forwarding and customs broking Read and interpret relevant regulations, instructions, signs and labels applicable to the supervision of administrative activities involved in transport, logistics, freight forwarding and customs broking Speak clearly and directly on matters related to administrative activities involved in transport, logistics, freight forwarding and customs broking Listen to and interpret verbal information related to administrative activities involved in transport, logistics, freight forwarding and customs broking Write basic documents as part of duties, including completion of relevant forms, timesheets, service logs and incident reports Negotiate issues with others in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment. Teamwork Collaborate with others in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking Provide leadership to other personnel in the workplace Motivate others in the workplace Assist others in the workplace to achieve and maintain competence Assist in the resolution of any interpersonal conflicts that may arise during administrative activities involved in transport, logistics, freight forwarding and customs broking Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion, etc. Problem solving Identify and solve or report problems arising in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking Monitor and anticipate problems that may occur in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Identify and control hazards and risks in a range of administrative activities involved in transport, logistics, freight forwarding and customs broking and take appropriate precautions Use mathematics to solve various calculations related to administrative activities involved in transport, logistics, freight forwarding and customs broking. Initiative and enterprise Modify activities dependent on differing warehousing and storage situations and contingencies Take appropriate initiatives in a range of operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment. Planning and organising Follow and apply operational and emergency plans, systems and procedures Monitor systems and procedures for compliance with regulations and codes of practice Implement the workplace security and safety management systems Monitor and evaluate operational performance and compliance Collect and interpret information needed in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking Organise and plan own work activities Manage time and priorities in the course of administrative activities involved in transport, logistics, freight forwarding and customs broking. Self management Interpret and apply regulations and instructions Establish and follow own work plans and schedules Evaluate own work performance. Learning Contribute to learning and assessment activities in the workplace Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment Assist in the instruction, coaching or mentoring of others in the workplace Contribute to the assessment of the competence of others in the workplace Assist in the creation of a learning environment in the workplace Adapt own competence in response to any changes in administrative activities involved in transport, logistics, freight forwarding and customs broking Update own knowledge and skills required for administrative activities involved in transport, logistics, freight forwarding and customs broking. 29