PMO Leadership Summit 2016

PMO Leadership Summit 2016 Delivering PMO Process Excellence, Best Practices And Next- Level Thinking for Project, Programme and Portfolio Managers FEATURED SPEAKERS Rob Loader Director, Head of Enterprise PMO Telstra Marina Bobrov Head of Enterprise Projects Delivery Westpac Phil Nash Head of Enterprise PMO Bupa Australia Belinda Robertson Assistant Commissioner, ATO Enterprise Portfolio Management Office Australian Taxation Office Carolyn Blackburn General Manager, Projects HESTA Wendy Scott General Manager, Group PMO RACQ David Thurkle General Manager, Enterprise PMO and Workforce Management National Australia Bank Sonia Greguol General Manager, Portfolio Management and Delivery Jemena Andrew Legge General Manager, PMO Boral Priya Ravindra Program Manager University of Melbourne Board Member, Project Management Institute (PMI) Melbourne Chapter Matthew Gygi Principal Manager, Project Management Office Transport for NSW Margaret Eshak PMO/TRIM Project Manager Department of Treasury and Finance, VIC Deborah Bispham Director and Founder Life Changing Solutions Fatimah Abbouchi Founder and Chief Executive Officer BoochiCo Duncan Kinnaird Executive Director Giant4 Colin Ellis Project Management Leadership and Culture Specialist Project Management Hangout Pre-Summit Workshop 22 February 2016 Summit 23 & 24 February 2016 Post-Summit Workshop 25 February 2016 Melbourne Convention and Exhibition Centre EXPLORE Equipping project, programme and portfolio professionals as strategic business partners and leaders Advancing PMO maturity: The evolution of the business-aligned PMO Delivering organisational change through co-creation of value among diverse stakeholders Minimising risk, maximising return: Latest process best practices, methodologies and leadership strategies EARLY BIRD DISCOUNTS Book & Pay by 29 October 2015 to receive an additional Value Plus Discount! Phone: +61 2 8239 9700 Fax: +61 2 8239 9777 www.liquidlearninggroup.com Booking Code - W PROUDLY SUPPORTED BY: *Members of Event Supporters receive a 10% discount off the standard registration rate

Pre-Summit Workshop 22 February 2016 9.00-4.30 Step up to the next level Achieving Influence and Success though Effective Self-Leadership A high performing PMO has the capacity to create extraordinary value by unifying business objectives in project and programme delivery, from inception to execution and to ultimately drive a positive culture of excellence. But how do you actually change culture? How do you communicate ideas to gain buy-in, influence senior management and peers, and translate new thinking throughout an organisation? The key to success in driving real change is leadership. Step up as a PMO leader for this full-day experiential workshop, delivering a comprehensive tool-kit, leadership training and personalised planning workshops. This interactive coaching experience will equip you with the practical skills for high-level communication and influence vital for leading positive proactive PMO in your organisation. The most successful people in the world understand the extraordinary value of becoming a master influencer, tapping into the latest neuroscience, skills training and self-leadership. Now you can model the best in the business and get the same incredible results. In this in-depth and comprehensive workshop you will find out how to proactively manage stakeholder expectations and perceptions, achieve buy-in and ownership by senior management, staff and contractors alike, demonstrate clear business results and efficiencies and transform your technical excellence into exceptionalism. Practical takeaways include: Learn the art of power negotiation so you can pitch your strategic program Learn how to build rapid rapport with your stakeholders and senior management Build relationships and influence positive culture in your organisation Use powerful language and embedded suggestions to create the outcome you want Identify and address your strengths and weaknesses as a PMO leader Expert Facilitator: Deborah Bispham Director and Founder Life Changing Solutions Deborah is sometimes referred to as the The Project Fixer. As a Senior Project Manager and Project Advisor, Deborah focuses on bringing rogue projects back on track. Deborah believes it s the people side of projects that often gets neglected. As an Author, Professional Speaker and Trainer of Neuro Linguistic Programming (NLP), Deborah uses the NLP methodology in her projects to guide and lead teams and stakeholders through complex challenges to deliver project outcomes. Deborah coaches and trains Project Managers, Corporate Executives, Business Owners and Managers so they can incorporate NLP techniques into their business and personal lives to achieve desired outcomes. Many organisations have secured Deborah s talents including: Queensland Health; ENERGEX; Suncorp Metway, Alphapharm, Bardon Conference Centre, Queensland Fire and Rescue Authority, NSW TAFE Colleges, Queensland Police Service, Natural Resources & Water, Queensland State and Local Governments. Deborah is the Director and Founder of Life Changing Solutions Pty Ltd WORKSHOP SCHEDULE 8.30-9.00 Registration 9.00-10.40 Session One 10.40-11.00 Morning Tea CO-LOCATED WITH: 11.00-12.30 Session Two 12.30-1.30 Lunch 1.30-3.00 Session Three 3.00-3.20 Afternoon Tea 3.20-4.30 Session Four 4.30 Close of Workshop The 7th Annual National Records and Information Officers Forum 2016 22, 23 & 24 & 25 February 2016 Melbourne Convention and Exhibition Centre Women in ICT Leadership Summit 2016 22, 23, 24 & 25 February 2016 Melbourne Convention and Exhibition Centre ABOUT THE EVENT From analysis and conception through to implementation, a high performing PMO must ensure business processes, people and systems are working in complete alignment toward a common outcome. Success will be built upon a back-bone of best-practice methodologies, processes and relationships that serve the changing demands of the business. In order to step up as a true business partner in your organisation, PMO professionals must rise above process and emerge as strategic leaders, driving strategy and engaging stakeholders at all levels, from the senior leadership team to the front line. Research indicates that a successfully integrated PMO can yield up three times higher project success rate. When it comes to demonstrating value as a PMO it is critical to understand the unique business needs and drivers at play, and develop a clear and practical measure for performance. The PMO Leadership Summit 2016 will address the unique trends, challenges and opportunities faced by project, portfolio and programme professionals, and provide practical strategies to emerge in your organisation as a true business partner. Register team members early to engage in a progressive conversation about how to fully unlock the value of the PMO in your organisation. TEAM BOOKINGS Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9700 or email: registration@liquidlearning.com.au SPONSOR TODAY! Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9700 or email: partnership@liquidlearning.com.au

Refining Processes, Governance and Drivin Day One 23 February 2016 8.30-8.55 Registration and Morning Coffee 8.55-9.10 SUMMIT GO LIVE! Official Welcome and Opening Remarks from the Chair 9.10-9.50 OPENING KEYNOTE CASE STUDY Hits and misses Reflections on establishing a PMO at Bupa In mid-2009 Phil was brought on board by Bupa to start a business-led PMO from scratch in order to facilitate a large transformation portfolio of work. This undertaking formed a complex program of development, spanning tools, templates, process and people, ultimately built on the fostering of trust across the business. Winning the hearts and minds of the Bupa community was crucial for the establishment and success of its PMO, clearly communicating the value of the function, and ensuring it was doing the right things at the right time and, most importantly, in the right way. In this session Phil will reflect on the steps taken, the challenges along the way, achievements and lessons learned in the following areas: Strategic roadmap planning, development, execution and reporting Introducing bespoke project and portfolio scoring processes, development and implementation Benefits realisation development and rollout Project manager capability development Introducing a PPM system to Bupa Coping with the politics Phil Nash Head of Enterprise PMO Bupa Australia 9.50-10.00 Questions and Discussion 10.00-10.40 CASE STUDY Excellence in Enterprise Projects Delivery Implementing regulatory change in a multi brand, multi channel environment With more than 15 years experience leading large-scale, complex transformational programs, business re-engineering and change management, Marina heads up Westpac s Enterprise Projects Delivery, leading a team of 250 and portfolio investments of over $150 million in budget. Project excellence in financial services brings its own set of challenges, from effectively managing recent regulatory change to the complexities of multi-channel delivery and leading implementation teams over different brands. In this session, Marina positions the PMO within a broader organisational scope and breaks down the inner workings of providing excellence in enterprise delivery. Discuss: Technical insights into effectively managing regulatory change Driving value in multi-brand, multi-channel, multi-system delivery Marina Bobrov Head of Enterprise Projects Delivery Westpac 10.40-10.50 Questions and Discussion 10.50-11.05 Morning Tea 11.05-11.45 CASE STUDY Proactive PMO partnerships - A science or an art? A proactive PMO can unlock a dynamic value stream for an organisation, reaching beyond the support role of straight status reports and governance to provide education, understanding and insight throughout a portfolio s whole life-cycle. This places people at the core of a successful PMO, forming rich and informed relationships at all layers of the business to balance programme engagement from the board level through to delivery. In this session, Wendy shares the latest best practice from RACQ, slices and dices through different aspects of a portfolio, and champions the vital role of experienced hands-on Project Managers providing support for a successful PMO. Snapshot: Engaging with strategic objectives, from conception to delivery Support and education at all levels of the business Tackling uncertainty in a PMO - when is uncertainty acceptable? Wendy Scott General Manager, Group PMO RACQ 11.45-11.55 Questions and Discussion 11.55-12.35 CASE STUDY A new world PMO - Reinventing the Australian Tax Office Belinda Robertson is Assistant Commissioner of the ATO Enterprise Portfolio Management Office. She joined the ATO in April 2010 and has corporate ownership and accountability of P3 (portfolio, program and project) management within the Australian Taxation Office. In this session, Belinda will share the ATO s blueprint for reinvention, the trends, challenges and opportunities to drive change and value, including: Define capability, develop experience Leading ongoing programs and change management Belinda Robertson Assistant Commissioner, ATO Enterprise Portfolio Management Office Australian Taxation Office 12.35-12.45 Questions and Discussion 12.45-1.45 Networking Lunch 1.45-2.35 INTERACTIVE PANEL DISCUSSION Foundations for PMO excellence Engaging leadership, driving change and measuring success One of greatest challenges for a thriving PMO lies in its perceived role by the business and questions around its value contribution. Despite research indicating that a successfully integrated PMO can yield up three times higher project success rate, many PMOs aren t utilised to thier full potential in many organisations. Driving strong and consistent project management practices and methodologies is crucial, but this is just the foundation of value for a high-performing PMO. When it comes to demonstrating value it is critical to understand the unique business needs and drivers at play, and develop a clear and practical measure for performance. This interactive panel discussion will open the floor to the latest challenges, trends and opportunities for PMO professionals to deliver outstanding results. The discussion will include: Organisational change management Defining, agreeing on and effectively articulating metrics and success criteria Gaining stakeholder buy-in and engaging business leaders Matthew Gygi Principal Manager, Project Management Office Transport for NSW David Thurkle General Manager, Enterprise PMO and Workforce Management National Australia Bank Sonia Greguol General Manager, Portfolio Management and Delivery Jemena Carolyn Blackburn General Manager, Projects HESTA 2.35-3.15 CASE STUDY PLUS WORKSHOPS! Plus Two Separately Bookable Full-Day Workshops on 22 & 25 February 2016 VALUE PLUS DISCOUNT Receive up to $400 off registration if you register and pay by 29 October 2015

g Performance It s all about logistics... In NSW, 67 billion tonne kilometres of freight is moved annually and the value of the products carried exceeds $200 billion. Transport of freight is critical to the State economy and the efficiency of the transport network contributes to the success and growth of NSW as well as being significant to maintaining national defence interests and capability. Matthew integrated with the Freight and Regional Development (FRD) team at the start-up of their program of works and built the foundation of the project management systems which FRD currently employ. This has been key to cementing the group s forward progress being unified and cohesive towards full implementation of the NSW Cabinet approved Freight and Ports Strategy. In this session, Matt discusses how to move PMO beyond process excellence and emerge as business leader. Matthew Gygi Principal Manager, Project Management Office Transport for NSW 3.15-3.25 Questions and Discussion 3.25-3.40 Afternoon Tea 3.50-4.30 EXPERT COMMENTARY How to influence people and win projects A successful PMO actively engages with a business at all levels, providing leadership within program process and delivery, building strength and consistency, and managing risk from a broader strategic perspective. As a support hub, even an informal PMO provides crucial governance, structure and leadership and the key to enhancing an organisation s effectiveness can often lie in your ability to engage and influence stakeholders. In this session, Deborah unlocks how to be a leader of change, how to motivate positive change in others and how to optimise your project and program performance. Discuss: Risk management, escalation and stakeholder engagement Developing success criteria and effectively communicating outcomes Demonstrating leadership Deborah Bispham Director and Founder Life Changing Solutions 4.20-4.30 Questions and Discussion 4.30 Concluding Remarks from the Chair NETWORKING RECEPTION 4.30-5.30 Make the most of your Liquid Learning experience, join us to network over complimentary canapés and drinks Follow this event on Twitter using the event hashtag #PMO16 and @LiquidLearning for daily industry updates! Day Two 24 February 2016 8.30-8.55 Morning Coffee 8.55-9.00 Opening Remarks from the Chair 9.00-9.40 OPENING CASE STUDY Governance, execution and operational excellence An enterprise-wide model Telstra s enterprise-wide PMO manages planning, governance and financial processes of its multi-billion capital investment programme, providing strategic oversight for multi-year capital plans and in-year expenditure, project delivery status, risks and benefit outcomes. Heading up the epmo, Rob brings over 25 years experience to the role, leading the central Capital Planning epmo team and supporting the distributed business unit programme management offices. In this session Rob looks at the challenges of establishing and managing an enterprise-wide model and the opportunities to articulate and drive value. Explore: Mobilising large work programmes Leading project interventions, recoveries and audits Governance and execution processes Rob Loader Director, Head of Enterprise PMO Telstra 9.40-9.50 Questions and Discussion 9.50-10.30 EXPERT COMMENTARY Leading centres of excellence (Cool cats, not watchdogs) Perception can be a tricky beast to tame, and one of the most challenging obstacles to developing an effective PMO that delivers high strategic value to an organisation. Striving for excellence in a support function which can often be seen as a watchdog, means challenging those perceptions, ensuring practical delivery of process improvement and consistency, and strategic alignment with broader organisational needs. PMO best practise should transform the function into a business enabler, and a true centre of excellence for any organisation. In this session, Priya shares not only her own experiences establishing a high-performing PMO but also insights as Director of the PMI Melbourne Chapter. Delivery: Building capability and consistency Enabling process improvement and innovation Engaging with core groups, leads and initiatives Priya Ravindra Program Manager University of Melbourne Board Member Project Management Institute (PMI) Melbourne Chapter 10.30-10.40 Questions and Discussion 10.40-10.55 Morning Tea 10.55-11.35 CASE STUDY Getting the right fit Frameworks and technology In order to deliver optimum value, a successful PMO must do more than meet the technical and tactical requirements of an organisation, it must pre-empt its needs and ensure its people, policies and procedures all fit into the organisation s strategic direction. In order to create a unified centre of excellence and information calls for the development of a PMO charter and service SUPER SAVER DISCOUNT Receive up to $200 off registration if you register and pay by 10 December 2015 EARLY BIRD DISCOUNT Receive up to $100 off registration if you register and pay by 21 January 2016

Leading Strategy as a Centre of Excellence and Innovation catalogue, integrated end-to-end project inception to execution. In this session, Margaret shares how the Department of Treasury and Finance have gone about getting the right fit, and taking PMO to the next level. Explore: Stakeholder engagement and communication Understanding and leveraging technology environment Defining support mechanism such as Kick off and Health check meetings Providing project management training Developing tools and templates Developing PMO Charter and Service Catalogue Margaret Eshak PMO/TRIM Project Manager Department of Treasury and Finance, VIC 11.35-11.45 Questions and Discussion 11.45-12.25 CASE STUDY Risk Vs Mandate Leading PMO in an operational business The platform for PMO excellence draws on an industry s own unique business drivers. When it comes to building an effective, high performing PMO the greatest success can often stem from a critical understanding of the inherent challenges. For an operationally-centred organisation without an historical focus on project management, a strategically positioned PMO can be a significant driver of capability, efficiencies and vision, but leaders must first identify opportunities to add value, and develop a proposition to overcome cultural resistance. In this session, Andrew lays out the building blocks of Boral s PMO, the challenges, triumphs and possibilities to come. Checklist: Identify and align PMO with business drivers Lift awareness, skill sets and best practice What does good project management look like? Strive for excellence through visibility Andrew Legge General Manager, PMO Boral 12.25-12.35 Questions and Discussion 12.35-1.35 Networking Lunch 1.35-2.15 EXPERT COMMENTARY There s no such thing as one size fits all In order to drive value for an organisation, the PMO must rise above process and emerge as a business leader, but effective project management is not knowledge alone, it is the application of knowledge, and drives overall strategic competency. This is not a one-size-fits-all solution in order to build true PMO leadership it is essential to develop a clear understanding of not only the unique business drivers and core strategy, but also the people and cultural value of the PMO within an organisation. In this session, Fatima explores how you can take your PMO to the next level and establish the foundation for future excellence. Includes: Identifying key trends and business needs Align process and methodologies with organisational objectives Lay down an easy-to-follow foundation in line with organisational culture Fatimah Abbouchi Founder and Chief Executive Officer BoochiCo 2.15-2.25 Questions and Discussion 2.25-3.05 EXPERT COMMENTARY How to sell PMO to the organisation - A business perspective A genuinely successful PMO should facilitate the alignment of people, processes and systems to achieve a cost managed and measurable outcome for a business. In order to really deliver at this level, managers and directors need to bring a unity of purpose and understanding across the organisation, upwards to senior leadership while not forgetting to work downwards to the front line of the business. In this session, Duncan confronts the state of the modern PMO from a business perspective. Discuss: Create unity of purpose and understanding Establish and build the confidence in the processes and their outcomes Engage accross all levels, from leadership to the front line Duncan Kinnaird Executive Director Giant4 3.05-3.15 Questions and Discussion 3.15-3.30 Afternoon Tea 3.30-4.20 INTERACTIVE CLOSING ROUNDTABLE Future directions for PMO leadership - Creating the next-generation PMO As Colin brings the Summit to a close, he will encourage delegates to distil valuable lessons and reflect on advice received throughout the event. From the points identified, participants will be asked to prioritise the factors that they believe will have the biggest impact on their personal performance as PMO professional and leader. This empowering discussion provides a valuable opportunity to translate learning into a plan of action. Discuss: Key learnings and take-aways from the conference Putting it into practice Drawing up actionable plans Leadership transition strategies and how you can support other business unit leaders Insights on the next generation PMO - What will be different? Colin Ellis Project Management Leadership and Culture Specialist Project Management Hangout 4.20 Concluding Remarks from the Chair and Summit Close WHO WILL ATTEND PMO Manager / Director General Managers of Projects Programme Manager / Director Project / Programme Office Project Managers / Director Head of Programmes Portfolio Manager / Director Major Projects Project Officer Infrastructure / Capital Works ICT Projects Projects CIO / CTO / ICT Director Portfolio / Capital Planning / Chief Project Managers / Investment Officers ICT / Systems Projects Head of PMO / Enterprise Project Consulting PMO System Governance Phone: +61 2 8239 9700 Fax: +61 2 8239 9777 www.liquidlearninggroup.com

Post-Summit Workshop 25 February 2016 9.00-4.30 Pillars of Excellence Leading PMO Methodology, Process and Governance As with any key value driver in an organisation, best-practice processes and procedures are the back-bone of a successful PMO. Lack of or double handling of documents, endless reporting that is inconsistent, and slow, hard to follow processes could all have a negative impact on a business s productivity, projects and costs. The PMO is central to consolidating effective process with core business strategy and deliver improved efficiency. From analysis through implementation, highly effective PMOs must ensure business processes, people and technology are working in complete alignment. To meet this challenge and drive a firmer alignment of methodologies, governance and planning processes with organisational strategy, practitioners and project leaders must consider the latest tools and strategies. This full-day, interactive workshop has been designed to provide the practical and personalised guidance vital for understanding the evolving role of the PMO as a strategic driver. Prepare to get hands-on in this intensive workshop format, as facilitator Fatimah Abbouchi draws directly from participants own experiences, unique challenges and development areas to create an outline for the successful planning, implementation and operation of a high performing PMO. Combining practical frameworks and participant engagement, key skills and insights include: PMO as strategic partner Identifying key trends and business needs Planning to align PMO methodologies, process and governance with organisational business outcomes Exploration of current best-practice frameworks and strategic deliverables Refining strategic stakeholder engagement Developing performance measures that link to strategic goals Maintaining the momentum for change Expert Facilitator: Fatimah Abbouchi Founder and Chief Executive Officer BoochiCo Fatimah Abbouchi is a certified Business and Project Management Professional with over 12 years industry experience. She is qualified in SAP, PMBOK, Prince2 and Agile methodologies and has undertaken numerous training over the years. She is a National Public Speaker, Presenter, and PMO specialist. Since 2003, Fatimah has been working in various IT and Business Project roles across many industries. She has worked on projects across Australia, New Zealand, the UK, India, Singapore, China, Papua New Guinea and the USA with budgets ranging from $200,000 to $800M. Her experience includes: PMO Management, Project Support, Development Lead, Project Coordination, Project Management, Process improvement, SAP, Training, Project Facilitation Workshops and Project Management. She has managed teams of all sizes and has managed onshore and offshore resources across business and technology. Fatimah is also a member of the Project Management Institute (PMI), Association of Project Managers (APMG), International Institute of Business Analysis (IIBA), and Information and Communication Technology (ICT). Recently being invited to present at the University of Aarhus, Denmark, Fatimah Abbouchi has also presented at International Women s Conferences, Corporate Events and has appeared in The Age and on radio. In her spare time, Fatimah Abbouchi is a beyondblue ambassador and enjoys mentoring and coaching others. WORKSHOP SCHEDULE 8.30-9.00 Registration 9.00-10.40 Session One 10.40-11.00 Morning Tea 11.00-12.30 Session Two 12.30-1.30 Lunch 1.30-3.00 Session Three 3.00-3.20 Afternoon Tea 3.20-4.30 Session Four 4.30 Close of Workshop TEAM BOOKINGS AVAILABLE 10% OFF STANDARD RATE TEAM OF 3-4 15% OFF STANDARD RATE TEAM OF 5-7 20% OFF STANDARD RATE TEAM OF 8 + SPONSOR TODAY! Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9700 or email: partnership@liquidlearning.com.au

PMO Leadership Summit 2016 22, 23, 24 & 25 February 2016 Melbourne Convention and Exhibition Centre 1 Convention Centre Place, South Wharf VIC 3006 Ph: +61 3 9235 8000 Booking Form PMO0216A - W Organisation Name Address Suburb State Postcode Registration Information Booking Contact Information Title Full Name or TBA Position Email Phone # Title Full Name or TBA Position Email Attendance 1 c Pre-Workshop c Summit c Post-Workshop 2 c Pre-Workshop c Summit c Post-Workshop 3 c Pre-Workshop c Summit c Post-Workshop Delegate Information 4 c Pre-Workshop c Summit c Post-Workshop 5 c Pre-Workshop c Summit c Post-Workshop 6 c Pre-Workshop c Summit c Post-Workshop 7 c Pre-Workshop c Summit c Post-Workshop 8 c Pre-Workshop c Summit c Post-Workshop 9 c Pre-Workshop c Summit c Post-Workshop 10 c Pre-Workshop c Summit c Post-Workshop Your Investment No. # Options (per person) Summit + 2 Full-Day Workshops (4 days) Summit + 1 Full-Day Workshop (3 days) Summit Only (1 day) 1 Full-Day Workshop (1 day) * Receive up to $100 off registration if you register and pay by 21 January 2016 ** Receive up to $200 off registration if you register and pay by 10 December 2015 *** Receive up to $400 off registration if you register and pay by 29 October 2015 Group Discounts Available: 10% off Team of 3-4 $4295 + GST = ($4724.50) $3495 + GST = ($3844.50) $2595 + GST = ($2854.50) $1395 + GST = ($1534.50) 15% off Team of 5-7 Early Bird Rate* $4195 + GST = ($4614.50) $3395 + GST = ($3734.50) $2495 + GST = ($2744.50) $1345 + GST = ($1479.50) 20% off Team of 8 + Super Saver Rate** $4095 + GST = ($4504.50) $3295 + GST = ($3624.50) $2395 + GST = ($2634.50) $1295 + GST = ($1424.50) Value Plus Rate*** $3895 + GST = ($4284.50) $3095 + GST = ($3404.50) $2195 + GST = ($2414.50) $1245 + GST = ($1369.50) PMI members receive a 10% discount off the standard registration rate Member Number : TOTAL incl GST All Prices listed in Australian Dollars (To be claimed at the time of registration. Membership Discounts do not apply to Super Saver, Early Bird, Value Plus and Workshop rates and cannot be used in conjunction with Group Discounts) Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group Liquid Learning Group reserves the right to have sole discretion on an organisation s eligibility for discounts. discounts apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT Early Bird rates. Discounts cannot be applied retrospectively and must be claimed at the time of booking. included. Registration Options are per person only. Please Note: Payment is required prior to attending this event. 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