EMC Smarts SAM, IP, ESM, MPLS, VoIP, and NPM Managers

EMC Smarts SAM, IP, ESM, MPLS, VoIP, and NPM Managers Version 9.2.2 Spport Matrix 302-000-357 REV 02

Copyright 2013 EMC Corporation. All rights reserved. Pblished in USA. Pblished December, 2013 EMC believes the information in this pblication is accrate as of its pblication date. The information is sbject to change withot notice. The information in this pblication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this pblication, and specifically disclaims implied warranties of merchantability or fitness for a particlar prpose. Use, copying, and distribtion of any EMC software described in this pblication reqires an applicable software license. EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other contries. All other trademarks sed herein are the property of their respective owners. For the most p-to-date reglatory docment for yor prodct line, go to EMC Online Spport (https://spport.emc.com). For docmentation on EMC Data Domain prodcts, go to the EMC Data Domain Spport Portal (https://my.datadomain.com). EMC Corporation Hopkinton, Massachsetts 01748-9103 1-508-435-1000 In North America 1-866-464-7381 www.emc.com 2 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix

CONTENTS Chapter 1 Operating system reqirements 5 Operating system reqirements...6 Recommended patch levels...7 Chapter 2 Hardware reqirements 9 Hardware reqirements...10 Service Assrance Manager reqirements... 10 IP Manager reqirements... 12 MPLS Manager reqirements...13 Server Manager reqirements... 13 Network Protocol Manager reqirements...14 VoIP Availability Manager reqirements... 14 Server Manager spported managed devices and software... 15 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix 3

CONTENTS 4 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix

CHAPTER 1 Operating system reqirements This chapter describes the operating system reqirements for the EMC Smarts Service Assrance Manager, EMC Smarts IP Manager, EMC Smarts MPLS Manager, EMC Smarts Server Manager, EMC Smarts Network Protocol Manager, and EMC Smarts VoIP Availability Manager. It consists of the following topics: Operating system reqirements...6 Recommended patch levels...7 Operating system reqirements 5

Operating system reqirements Operating system reqirements The operating systems that are spported by the Service Assrance Manager, IP Manager, MPLS Manager, Server Manager, Network Protocol Manager, and VoIP Availability Manager: Operating system Spported version s for Server Manager - - - Red Hat Enterprise Red Hat Enterprise Linx 5 Veritas clster is not Linx spported on Linx Red Hat Enterprise Linx 6 platforms. The SAM, IP, MPLS, and Server Manager servers mst be installed on a 64- bit operating system. Solaris 10, 64-bit Sn zone 10 Microsoft Windows Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 vcenter discovery and monitoring is not spported in Solaris zones. Veritas clster not spported on Windows Server 2008 R2. Additionally, for SAM Console: Microsoft Windows XP Professional SP2 Microsoft Windows XP Professional SP3 Microsoft Windows Vista Microsoft Windows 7 VMware ESX Server 4.x VMware ESX Server 5 The SAM, IP, MPLS, and Server Manager servers mst be installed on a 64- bit operating system. Windows Server 2008 R2 Windows Server 2012 (ESX Server 5 only) Red Hat Enterprise Linx 5 Red Hat Enterprise Linx 6 NA Java SE Development Kit 7 pdate 25 is sed for 9.2.2 prodcts on all spported platforms. EMC will contine to provide spport to cstomers who have deployed or are planning to deploy EMC Smarts IP Manager applications on all SUN hardware platforms. Larger deployments will reqire powerfl servers like the Sn M-series. EMC advises that whenever possible, se Sn platforms other than T-series hardware for optimal performance when rnning EMC Smarts IP Manager applications on Solaris. 6 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix

Operating system reqirements Recommended patch levels The operating system patches that are reqired for the IP Manager, Service Assrance Manager, MPLS Manager, Server Manager, Network Protocol Manager, and VoIP Availability Manager are listed in the table. If the installation program does not detect the reqired patches, it will stop. Operating Patches system - - Red Hat glibc-2.2.4-32.i386 Enterprise Linx glibc-2.2.4-32.x86_64 5 glibc-common-2.2.4-32 Red Hat Enterprise Linx compat-libstdc++-33-3.2.3-61.x86_64 6 compat-libstdc++-33-3.2.3-47.3.i686 Additionally, for Service Assrance Manager Console, On Red Hat Enterprise Linx 6: libstdc++-4.4.6-3.el6.i686.rpm libstdc++-4.4.6-3.el6.i686.rpm libxi-1.3-3.el6.i686.rpm libxext-1.1-3.el6.i686.rpm libxtst-1.0.99.2-3.el6.i686.rpm On Red Hat Enterprise Linx 5: libstdc++ 4.1.2-44.el5.i386 libxi-1.0.1-3.1.i386 libxext-1.0.1-2.1.i386 libxtst-1.0.1-3.1.i386 When installing on a 64-bit Linx platform, both 64-bit and 32-bit libraries are reqired. Solaris 10 119963-08 C++ patch 120011-14 (TCP/IP patch - obsoletes 125100-10) - Network stack patches, tcp fsion on loopback hangs. This is part of a set of patches which mst be installed in a specific order. Install the Solaris 10 patch set for Sparc that incldes 120011-14 or newer. Edit the /etc/system to inclde the following line; then restart the system: set ip:do_tcp_fsion = 0 Recommended patch levels 7

Operating system reqirements 8 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix

CHAPTER 2 Hardware reqirements This chapter consists of the following topics: Hardware reqirements...10 Server Manager spported managed devices and software... 15 Hardware reqirements 9

Hardware reqirements Hardware reqirements Describes the minimm hardware reqirements for CPUs, memory, and data disk space for the prodcts. Service Assrance Manager reqirements If yo install more than one prodct on a system, the system mst meet the total memory and disk space reqirements for those prodcts. CPU refers to the nmber of physical CPU cores and not the nmber of CPUs that are displayed when hyperthreading is activated. System reqirements for Service Assrance Manager. Typical hardware for several platform eqipment tiers and operating systems Operating system Small (1 2 low end CPUs, 2 GB RAM) Medim (2 CPUs, 4 GB RAM) Large (2 CPUs, 4 GB RAM) Extra large (2 4 CPUs, 4 8 GB RAM) - - - - - Red Hat Enterprise Linx Any vendor, 1-2 Xeon 2.8 GHz Any vendor, 2 Xeon 2.8 GHz Any vendor, 2 Xeon 2.8 GHz Any vendor, 4 Xeon 3.0 GHz Solaris UltraSPARC-T1 (T2000) UltraSPARC-T2 (T5220) SPARC64 VII (M4000) SPARC64 VII (M4000) Disk space reqirements for Service Assrance Manager Server Operating system Disk space - - Solaris 10 1000 MB Red Hat Enterprise Linx 5 Red Hat Enterprise Linx 6 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 1100 MB 2500 MB Disk space reqirements for Service Assrance Manager console Operating system Disk space - - Solaris 10 750 MB Red Hat Enterprise Linx 5 Red Hat Enterprise Linx 6 Microsoft Windows Server 2008 R2 Microsoft Windows Vista Microsoft Windows XP 800 MB 1400 MB 10 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix

Hardware reqirements CPU, memory, data disk space reqirements Minimm reqirements for CPUs, memory, and data disk space that is sed by the software for writable files sch as logs, repository files, and otpt files. EMC Smarts prodct CPU core Memory (RAM) Data disk space - - - - Service Assrance Manager 2 512 MB 100 MB each Global Console 1 256 MB Not applicable Global Console, Web Console, and Bsiness Dashboard EMC Smarts Service Assrance Manager Adapter Platform 1 256 MB 150 MB 1 512 MB 100 MB each Syslog Adapter 1 256 MB 50 MB each SNMP Trap Adapter 1 256 MB 50 MB each EMC Smarts Adapter for UIM/O 1 256 MB 50 MB XML Adapter 1 256 MB Depends on the size of the otpt file being exported; pto 200 MB*. * For example, the XML Adapter commnicates with 5 Service Assrance Global Managers and each otpt file is 200 MB, then 1 gigabyte (GB) is reqired. Web Console and Bsiness Dashboard reqirements System reqirements for Web Console and Bsiness Dashboard The EMC Smarts Global Console can also be deployed as either: Or EMC Smarts Web Console EMC Smarts Bsiness Dashboard Tomcat Servlet Engine version 6.0.30 or later is installed as part of the Web Console/ Bsiness Dashboard. The Tomcat Servlet Engine serves the files sed by the web applications. Users who display Bsiness Dashboard viewlets in a web browser, or want to se the Web Console, reqire the following software: One of the following web browsers: Internet Explorer 6.0 with Service Pack 1, 7.0, 8.0, 9.0, 10.0, and 11.0 Firefox 2, 3.5, 3.6, 4.0, and 5.0 Google Chrome 12.0 Safari 3.0 Browser that spports JRE 7 For Windows, the browser mst be JavaScript enabled. Also, a list of specific versions of browsers that are spported on different platforms can be fond in the Oracle website. Service Assrance Manager reqirements 11

Hardware reqirements JRE 7 pdate 25 web browser plg-in mst be installed on the client workstation. If the JRE is not installed on the client workstation, then yo will be prompted to install it when yo lanch the Web Console or Bsiness Dashboard. Java Web Start reqirements for Web Console Companion UI and Watch4net reqirements In SAM 9.2.2, Red Hat Enterprise Linx 5 and 6, Windows Server 2008 R2, Windows Server 2012, and Solaris 10 ses JRE 7 pdate 25. Java Web Start is optional and can be invoked when the Web Console is exected. Java Web Start mst be installed and configred on the client machine: For UNIX, contact yor system administrator to install and configre Java Web Start For a Windows client, after yo lanch the web console, depending on the browser, se an atomatic installer. The EMC Smarts Service Assrance Manager Dashboard Configration Gide provides information abot sing the Web Console. Use SAM Console or Companion UI or yo can setp the console to rn within Watch4net. EMC Smarts SoltionPack Installation and Configration Gide provides instrctions on configring the consoles to work with Watch4net. Web browser reqirements for the Smarts Adapter for UIM/O IP Manager reqirements The web browser reqirements for Smarts Adapter for UIM/O Internet Explorer 6.1, 7.0, and 8.0 Firefox 3.5, 3.6, 4.0, and 5.0 Only browsers rnning on Windows operating systems are spported. The browser mst be JavaScript enabled. The EMC Smarts Adapter for Unified Infrastrctre Manager/ Operations Configration Gide describes a recommended configration task for both browsers and Firefox addons. In addition, ensre that yo have installed JRE 7 pdate 25 web browser plg-in on the client workstation. System reqirements for the IP Manager. Operating system Disk space - - Solaris 10 1200 MB Red Hat Enterprise Linx 5 Red Hat Enterprise Linx 6 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 1300 MB 4500 MB 12 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix

Hardware reqirements MPLS Manager reqirements System reqirements for MPLS Manager. Operating system CPUs Memory Disk space (RAM) - - - - Red Hat Enterprise Linx 5 2 512 MB 1000 MB Red Hat Enterprise Linx 6 Solaris 10 Microsoft Windows Server 2008 Enterprise R2 Microsoft Windows Server 2012 The memory reqirements will change based on the size of the topology. 1100 MB 2200 MB Server Manager reqirements System reqirements for Server Manager. Server Manager installs and rns only on 64-bit processors. Typical hardware for several platform eqipment tiers and operating systems Operating system Small (1 2 low end CPUs, 2 GB RAM) Medim (2 CPUs, 4 GB RAM) Large (2 CPUs, 4 GB RAM) Extra large (2 4 CPUs, 4 8 GB RAM) - - - - - Red Hat Enterprise Linx Any vendor, 1-2 Xeon 2.8 GHz Any vendor, 2 Xeon 2.8 GHz Any vendor, 2 Xeon 2.8 GHz Any vendor, 4 Xeon 3.0 GHz Solaris SnFire V240 SnFire V240 SnFire V440 with fastest CPUs SnFire V490 with fastest CPUs Microsoft Windows Server 2008 R2 Any vendor, 1-2 Xeon 2.8 GHz Any vendor, 2 Xeon 2.8 GHz Any vendor, 2 Xeon 2.8 GHz Any vendor, 4 Xeon 3.0 GHz Microsoft Windows Server 2012 MPLS Manager reqirements 13

Hardware reqirements Reqired disk space for Server Manager Operating system Disk space - - Solaris 10 1000 MB Red Hat Enterprise Linx 5 Red Hat Enterprise Linx 6 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 1000 MB 2100 MB CPU, memory, data disk space reqirements Lists the minimm reqirements for CPUs, memory, and data disk space sed by the software for writable files sch as logs, repository files, and otpt files EMC Smarts prodct CPUs Memory (RAM) Data disk space - - - - Server Manager 2 512 MB 100 MB each Network Protocol Manager reqirements System reqirements for the Network Protocol Manager. Operating system CPUs Memory Disk space (RAM) - - - - Red Hat Enterprise Linx 5 Red Hat Enterprise Linx 6 2 512 MB 425 MB Solaris 10 Microsoft Windows Server 2008 Enterprise R2 Microsoft Windows Server 2012 550 MB 450 MB VoIP Availability Manager reqirements System reqirements for the VoIP Availability Manager. Operating system Disk space - - Solaris 10 1250 MB Red Hat Enterprise Linx 5 Red Hat Enterprise Linx 6 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 1250 MB 4087 MB 14 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix

Hardware reqirements Server Manager spported managed devices and software Lists the spported managed devices and software that are spported by Server Manager Featre Devices and software - - VMware management VMware vsphere 4.0, 4.1i VMware vsphere 5 VMware VirtalCenter 4.x VMwareESX Clster Ensre that the VM tools are installed on each managed VMware virtal machine, as described in VMware docmentation. Microsoft and Veritas clster management Windows Server 2008 Xeon (Microsoft clster featre only) The Veritas clster featre is not spported on Windows 2008 and on Linx platforms. Process monitoring Hardware and operating system monitoring Any machine that is rnning an SNMP agent (native or otherwise) that spports HOST-RESOURCE-MIB. Devices that spport the following systems on Windows 2008 and Linx: Dell OpenManager IBM Director HP Systems Insight Manager Devices that spport the following system on Windows: WMI Devices that spport the following system on Solaris and Linx: Sn Management Center Load balancer F5 BIG-IP F5 BIG-IP load balancer devices and software: 6400 6800 8800 9.1.2 9.4.x Hyper V As a child partition of Hyper-V in Windows 2008 As a child partition of Hyper-V in RHEL AS 5 Server Manager 9.x.x ses JRE 6 and later that is not sed in earlier releases of the IP Manager. If Server Manager 9.x.x is installed on a host where an earlier version of IP Server Manager spported managed devices and software 15

Hardware reqirements (lower than 9.x.x) is installed, yo mst modify the JRE-related settings in the rncmd_env.sh file installed with Server Manager 9.x.x before yo try to start Server Manager 9.x.x with services. Ensre the following lines are added to the rncmd_env.sh file for Server Manager 9.x.x. Here is an example for the defalt installation path: SM_DEFJAVA=/opt/Incharge/ESM/smarts/jre SM_JDK_HOME=/opt/Incharge/ESM/smarts When Server Manager 9.x.x is installed with Fondation 9.0.1, there is a failre to access the correct Java environment. As a workarond, ensre that SM_JAVAHOME is set to the same path that is sed to start the Server Manager 9.x.x server. Installing JRE on an NFS drive slows down the performance of the Server Manager. 16 SAM, IP, ESM, MPLS, VoIP, and NPM Managers 9.2.2 Spport Matrix