Test Project IT Software Solutions for Business (EmiratesSkills Juniors Written by: WorldSkills International External Writer Date 20.02.15 1 of 29
CONTENTS This Test Project proposal consists of the following documentation/files: Test Project Style Guideline Marking Scheme INTRODUCTION WS Motors is a growing company in the motor industry, with the pure concept of sustainability and ecological respect on its products. The company covers more than 60 countries around the world, and has as main goal, the obligation to serve the most high technology on its vehicles to help people to produce more and help the planet. The WS Motors vehicles consists: Type Model Name # Passengers # Doors Description Gears Transmission Hatch WSOne 2 passengers 2 doors Perfect car for fuel economy, and easy parking. Manual/Automatic Hatch WSTwo 4 passengers 4 doors Sedan WSThree 4 passengers 4 doors Sedan WSFour 5 passengers 4 doors Easy parking and more space for friends and family. Comfort and space with sporty style. Perfect for your family and your luggage, with an impressive fuel consumption economy. Automatic Manual/Automatic Automatic INSTRUCTIONS TO THE COMPETITOR You will be asked to plan, create, develop and suggest solutions. Everything you create/develop/suggest must follow the Style Guidelines provided by WS Motors. The style guideline is available at the end of this document. Sometimes, wireframes, drafts and examples are provided by the client to help you to develop the deliverables. The Test Project is divided into four sessions of 2.5 hours. A set of deliverables will be required at the end of each session. Date 20.02.15 2 of 29
DAY 1 MORNING WS Motors staff has specified the following deliverables for session one of the project. They may not be carried over to subsequent sessions. Deliverables ID Name Description 1.1 Schedule for Revision A system to help WS Motors staff to schedule vehicles revisions is required. 1.1 Schedule for Revision Over the 65 countries around the world, customers would be able to ask WS Motors affiliates to schedule their vehicle revisions. Each affiliate is going to use separate applications for that purpose. Once a month, each affiliate would be able to send a summary file for WS Motors main factory, containing all schedules and services executed for customers. The application will be used and managed by WS Motors staff only. Care must be taken to identify all fields with labels, using significant labels for buttons and window identification. You are required to develop the application to support the scheduling of vehicle revisions. You are required to create an application with the following features: Customer and Vehicle registration (Customer & Vehicles screen) o Customers must be registered only once o A customer has one or more vehicles. Each vehicle must be registered only once. Schedule mechanical revision for Vehicles (Schedule screen) o Once a new schedule is generated, it must be recorded with the Scheduled status. Attendance/Appointments registration (Attendance screen) o Provide a search mechanism to enable users to find records of scheduled revisions to be attended. Date 20.02.15 3 of 29
Main screen o This screen must be the first object displayed on database application after user opens it. o A set of buttons, organized as a main menu, must call the 3 action (registration) screens listed above. o Another set of buttons, organized as a secondary menu, must call a pop up screen containing the required filter options and/or print button for the 3 reports listed below. o Develop the following group of reports to support the workshop staff (Reports screen): Create a list of vehicles scheduled on a specific day Allow the user to filter data for jobs by a specific date. o Fields required on the report list: Vehicle model Vehicle chassis number Customer name (first name + last name) Date + Time of scheduling o Order the list showing the latest Time scheduled first. Create a list of vehicles scheduled on a range of days Allow the user to filter data and report for a range of two dates o Fields required on the report list: Vehicle model Vehicle chassis number Customer name (first name + last name) Date + Time scheduled Create a statistical pie chart to compare the attendances for each vehicle model. Identify the report with the following title: Which vehicle model is most repaired? All action buttons or controls must have a tool tip with the same content of its label. Date 20.02.15 4 of 29
BASE ENTITY RELATIONSHIP Please, implement the following tables and fields. Customer Vehicle Schedule Change primary keys from ID single word for the composite ID_TableName. In the FirstName, LastName, Model, Description and Annotation fields only the first letter of each word in this field must be in uppercase, and all other lowercase. Be aware that every time new data is entered in the table, automatically the first letter of each word should be capitalized in this field. For example if is inserted roy boy the field must be updated to Roy Boy. The email must be validated so you have to check if the email follows one of the following formats: XXXXX@XXX.com or XXXX@XXX.com.XX Date 20.02.15 5 of 29
Create the necessary physical relationship between all tables. Each relationship must have the Referential Integrity enforced. o Export the relationship diagram to a.png image file named ER_Schedule.png Generate test data containing: o 16 customers 3 of them owns only two vehicles o Each of other customers has only one vehicle Deliver the database application file with the following name: ScheRev Date 20.02.15 6 of 29
DAY 1 AFTERNOON WS Motors staff has specified the following deliverables for session two of the project. They may not be carried over to subsequent sessions. Deliverables ID Name Description 2.1 Maintenance Record Sheet A system for workshop staff needs to be automated to improve the capacity of analysis and data tracking. 2.1 Maintenance Record Sheet A fast and easy solution for workshop problems with maintenance records was requested by the Main Engineer from WS Motors. Our workshops around the world can t track the information collected during the appointments. The data mining of workshop appointments is a valuable tool to identify what is going wrong with vehicles after they leave our factories. We received a copy of the printed sheet, shown in the figure below, which is used on workshop floor. You are requested to automate it and to provide the following features on an Excel Spreadsheet: Data entry must happen on a customized Form. Engineers and Mechanics dislike filling a massive set of columns. All fields available in the figure file required for registering a maintenance record. The maintenance record must be available to be printed out. Please, provide a way for users to print a specific maintenance record according to layout of the figure, but remember that it is an official report, use the Style Guideline instructions to perform the correct formatting and use of diagrams. o Users must be able to query the maintenance records list using the Chassis no and the Entrance Date to find and print the selected record. Date 20.02.15 7 of 29
Create a Help sheet with instructions for users explaining how to insert appointment records, how to search for a specific record and how to print it out. Generate test data on the spreadsheet with at least 30 records, use a different range of dates and repair situations. Deliver the spreadsheet created with the following name MSR_2. Figure 1: Maintenance Record Sheet Date 20.02.15 8 of 29
DAY 2 MORNING WS Motors staff has specified the following deliverables for session three of the project. They may not be carried over to subsequent sessions. Deliverables ID Name Description 3.1 Model for Official Postal Envelope Standardisation for envelopes and letters. 3.2 Letterhead Standardisation for envelopes and letters. 3.3 Customer Feedback Survey WS Motors wants to enable its customers to answer a survey on the traditional way for post. 3.1 Model for official Postal Envelope The traditional method of communicating is still an efficient way of sending and receiving information such as invitations and/or important messages. The communication department requested that you design a model for WS Motors to use for their official letters. The following items are required on that model: The WS Motors logo (front); Place an icon or image on the back of the envelope, with the following sentence: WS Motors, the best for you, the best for the environment! ; The envelope must have a border as decoration; Envelope B6 paper size (6.9 x 4.9 in) with margins of: 0.28 in for Top & Bottom, 0.21 in for Right and 0.35 in for Left; This document must be delivered as a WinWord template file named WS_Motors_EnvelopModel; (back) Date 20.02.15 9 of 29
3.2 Letterhead A letterhead template for general usage was requested. Please, develop a.dotx template file named official_paper You are required to find a way to include the sustainability philosophy in that template. Use an art piece, an image, a drawing or anything else you find appropriate. HEADER o Insert WS Motors words right aligned. FOOTER o The German office address aligned to the left. Use 8pt font size for address block. o Insert page number / total pages aligned to the right. Date 20.02.15 10 of 29
3.3 Customer Feedback Survey An important campaign of approach to its customer is about to begin on WS Motors. But, they had a problem with the outsourcing provider, and the web application will not be available in time to be fully applied. So, the Customer Feedback Survey will need to be printed out and sent by traditional posting service. You have been asked to design and create the survey form for customer to answer with hand-written answers. This survey was designed to help identify the customers general satisfaction. Please make the form clear and easy to be completed. The document must be formatted on default A5 paper size, with 25pt for all margins and delivered with the following name: Survey_Master. Sections of the form must be divided with horizontal lines. HEADER o Customer identification form Chassis number (required) Car Model Customer full name E-mail BODY o See the scaffold prepared available on SurveyScaffold.htm All bolded text is required in survey. Add extra information if you judge necessary for labels. Develop the symbols to be placed as option or column headers for answers of type [emoticons]. Those symbols must compose a pattern of color and meaning for a better understanding by WS Motors customers. Remember to use the colors specified on Style Guideline document. BELOW BODY CONTENT o Insert the following : Date 20.02.15 11 of 29
Please, post it back to the following address. For more information about how to post it back, check the instructions on the original envelope you received, or check on our website. WS Motors Leipziger Messe GmbH Messe-Allee 1 D-04356 Leipzig, Germany Date 20.02.15 12 of 29
DAY 2 AFTERNOON WS Motors staff has specified the following deliverables for session four of the project. Deliverables ID Name Description 4.1 Final Presentation Now is your chance to present the result of your hard work in meeting the requests of WS Motors. 4.1 Final Presentation Now you are requested to create a presentation to show all the documents, spreadsheets, databases and tools for different departments of WS Motors. Develop two PowerPoint template files named as WS_Motors_default_white and WS_Motors_default_black based on WS Motors concept of industry and products. Refer to Style Guideline and Test Project introduction chapters to refresh your knowledge about WS Motors. The white version must have the white color as the predominant color on the background. For the black version the black color must prevail on the background, be careful to contrast all the text boxes to avoid black over black on presentations. Create a 5 minute presentation to demonstrate your ideas and creations based on the deliverables requested. Background and text formatting must be done on master slides. Required slides: o Cover Introduce yourself and what you are presenting. o Presentation Summary List the sections of the presentation Provide access to the shows Date 20.02.15 13 of 29
o Conceptualization Describe the presentation content o 10 slides presenting the main characteristics of deliverables and solutions that you have developed. Your presentation must contain: o Transitions for all slides with different transitions to identify the 3 sections of your presentation. o Create shows for solutions created/developed using: WinWord, Excel, and Access. For each show, please: Include a basic usage demonstration of how it works or a quick set of instructions explaining how to use it created/suggested. o Highlight the WS Motors text and logo on mouse over during the presentation. You may use images, drawings and animations to demonstrate the files you have created. You will deliver the final PowerPoint file and a folder with all of your slides printed as JPG images. Good luck! Date 20.02.15 14 of 29
Style Guideline CONTENT This style guideline contains general orientations for formatting, diagramming and styling every official document or visual communication for WS Motors. Please, read it carefully before starting developing a new digital artifact that you were asked to produce. It contains four main headings about, how the Marketing and Communication Departments decided to expose the company image and logo. INTRODUCTION WS Motors is an industry with a modern visual identification, every visual piece or document must represent it, and do not forget that the philosophy of WS Motors is related to the environment preservation and conservation. Beyond the concerns mentioned before, all diagramming and formatting style need to represent movement and freedom. Avoid the use of images, arts and shapes which do not transmits the idea of movement. On all of your solutions, consider that the WS Motors users are not well familiarized with IT stuff, so, be careful while developing the requested solutions. Especially on database applications and spreadsheets, you must always provide a way for users to identify what they are exactly doing, in which step of a process they are, what they are doing wrong and what they need to do to perform the desired action. Date 20.02.15 15 of 29
LOGO 3D PLAIN LOGO USAGE The logo usage has two main restrictions, be careful to do not place and use it incorrectly. Use colored logo only over white backgrounds. Use the not colored logo on all other situations. WS Motors logo must be placed on Top-Left position on documents, spreadsheets and presentations. You are able to resize the logo, but never reduce it lower than 0.49 x 0.3 inches. Plain logo One of the options of plain logo must be present on all documents produced. 3D logo It must be used for presentations, application identification and marketing pieces. COLORS While producing colored pieces, artistic effects and shapes on documents, spreadsheets, presentations or database applications, use the original colors of WS Motors logo identification. If you want, you can use degrade and the colors tones of the original colors. Description / Name Application Red RGB(238,47,48) Green RGB(1,104,56) Black RGB(0,0,0) Blue RGB(33,65,136) Yellow RGB(255,215,0) Date 20.02.15 16 of 29
IMAGES AND SOUNDS Feel free to adapt, transform and use the media gallery provided by the Marketing Department. Be careful to keep everything in harmony while using a media file to identify a document, spreadsheet, application or presentation. Look for MediaFiles.zip file on your computer. * Media from http://office.microsoft.com / 2013 Microsoft Corporation. All rights reserved. PAGE SETUP AND TEXT FORMATTING For general text usage, you will be requested to attend to the following instructions. The group of instructions listed below was standardized by WS Motors and it refers to specific elements and areas of documents, spreadsheets, presentations, database application screens and reports. Even if you were requested to create or suggest an entire spreadsheet document, the instructions given must be present on your final work. These instructions can be override only if a specific formatting was requested from you. Page setup Font WinWord documents: o Letter (8.5 x 11 in) paper size o 0.59 in for Top and Right margin o 0.87 in for Left and Bottom margins Spreadsheets: o A4 (8.27 x 11.69 in) paper size o 0.47 in for all margins Access reports: o A4 (8.27 x 11.69 in) paper size o 6.11mm for all margins Arial for plain text or document body, where no specific formatting was requested Verdana for field labels, column headings, short instructions or help texts Font Sizing 12 pt for plain text or document body, where no specific formatting was requested 12, 10 or 8 pt for field labels, column headings, short instructions or help texts Date 20.02.15 17 of 29
Marking Scheme Session 1: Aspect ID Max Mark Aspect of Sub Criterion - Description O1 0.1 Database application delivered and named correctly deduct 0.1 if named different from SchRev O2 0.8 3 tables implemented as required Correct table names, (0.2) all correct fields-including correct data types and rules (0.6) O3 0.45 All primary keys identified as required correct primary keys and foreign keys O4 0.5 ER delivered as required on ER_Schedule.png file and the all tables are physically linked with referential integrity enforced. ERD as a.png file (0.1), named correctly (0.1) with tables linked correctly (0.3) O5 0.8 Test data generated as required Test data to include: - >= 16 customers (0.1), >=3 customers have >= 2 vehicles (0.1), Some customers have only 1 vehicle (0.1) Schedule is for at least 2 days (0.2), Schedule fully populated (0.1), >=16 different vehicles (0.2) O6 0.8 Customer & Vehicles screen registration works as required. All TP's specifications related to this item must be fully attended by the competitor for achievement of points. Any item incorrect -0.4 O7 0.9 Schedule screen works as required. All TP's specifications related to this item must be fully attended by the competitor for achievement of points. -0.3 for any item incorrect Date 20.02.15 18 of 29
O8 0.4 Attendance screen search system work as required O9 0.9 Main screen works as required. O10 0.75 All TP's specifications related to this item must be fully attended by the competitor for achievement of points. Startup 0.1; 3 action buttons 0.1; count status 0.3; popup menu 0.2; filter option 0.1; print button 0.1 Report "List of vehicles scheduled on a specific day" works as required. (Report Screen) All TP's specifications related to this item must be fully attended by the competitor for achievement of points.filtering 0.4 order 0.15; the 4 fields 0.2 O11 0.75 Report "Which vehicle model is most repaired?" works as required. All TP's specifications related to this item must be fully attended by the competitor for achievement of points.pie chart 0.3; accurate chart 0.35; title 0.1 O12 0.75 Report page setup according to Style Guideline instructions Deduct 0,25 for each report with at least one fault on page setup O13 0.4 Screens developed by the competitor were identified with a significant title. All buttons or controls on screens developed by the competitor were O14 0.7 identified significantly, with tool tips. Check labels and tool tips O15 0.75 Capital letters according to rules specified Deduct 0.15 for any missing O16 0.6 Customer e-mail validation works as specified Date 20.02.15 19 of 29
Session 2: Aspect ID Max Mark Aspect of Sub Criterion - Description O1 0.25 Spreadsheed file delivered with the required name. O2 0.50 Test data created as required. O3 0.50 O4 0.50 O5 0.50 User is able to enter all data required for maintenance registration on the spreadsheet using a custom Form. User is able to search the desired maintenance record using the specified query fields. User is able to print out the found maintenance record with the same layout as shown in the Maintenance Record Sheet figure. The print out must respect the Style Guideline instructions. O12 1.00 Help sheet has the necessary instructions to enable users to use the spreadsheet to enter, search and print out maintenance data. Date 20.02.15 20 of 29
Session 3: Aspect ID Max Mark Aspect of Sub Criterion - Description O1 0.15 Document file delivered is a WinWord template with the required name O2 0.25 WS Motors logo applied correclty on envelope cover. O3 0.25 Icon or image applied correctly on envelope back side. O4 0.15 Border on the front as required O5 0.25 Border does not cover any text O6 0.40 Envelope page setup according to instructions O8 0.25 Font family and font size usage according to Style Guideline instructions Deduct 0.10 for each missing field O1 0.25 Document file delivered is a WinWord model with the specified name. O2 0.25 Header created, formatted and shown according to instructions. O3 0.25 Footer created, formatted and shown according to instructions. O4 0.25 Page setup according to Style Guideline instructions Deduct 0,05 for each mistake on page setup O5 0.5 Font family and font size usage according to Style Guideline instructions. Deduct 0.10 for each formatting mistake found. S1 0.5 Sustanability was represented on letterhead as required Date 20.02.15 21 of 29
O1 0.25 Document file delivered with the required name. O2 0.25 Survey Header created and formatted and according to instructions. Consider that the survey must be formatted to allow the WS Motors customers to fill up the survey using a pen or a pencil. O3 0.5 Survey Body created and formatted according to instructions. Consider that the survey must be formatted to allow the WS Motors customers to fill up the survey using a pen or a pencil. O4 0.5 Emoticons and/or symbols created and used according to instructions. O5 0.5 Survey sections are correctly divided by a horizontal line between them. O6 0.5 Instructions and office address was inserted after body content as required. Deduct 0.25 if any missing O7 0.25 Use of style, colour, and font is consistent throughout the document Deduct 0.1 if any missing O8 0.5 Page setup according to instructions Deduct 0.10 for each mistake on page setup O9 0.5 Font family and font size usage according to Style Guideline instructions. Deduct 0.10 for each formatting mistake found S1 1 Survey document is suitable for hand-written answers Consider all fields from customer identification form and survey body Date 20.02.15 22 of 29
Session 4: Aspect ID Max Mark Aspect of Sub Criterion - Description O1 1.5 Template file with predominant white color on background created according to instructions and delivered with the correct file name. Deduct 0,5 for each mistake - incorrect filename, font colour, font type & white background O2 1 Correct usage of WS Motors logo on WS_Motors_default_white file. O3 1.5 Template file with predominant black color on background created according to instructions and delivered with the correct file name. Deduct 0,5 for each mistake - incorrect filename, font contrast colour, font type & white background O4 1 Correct usage of WS Motors logo on WS_Motors_default_black file. O5 2 Custom shows for winword, excel and access files/tasks developed/created by the competitor Deduct 0,5 for each missing show category (i.e. winword, excel, access and overdrive) O6 1.5 Highlight the WS Motors text and logo on mouse over during the presentation. Deduct 0,15 for each highlight effect missed, of existing citations. / Apply 0,00 if no highlights were set up. O7 1.5 At least 3 transitions different effects during the presentation Deduct 0,50 for each of the 3 transition required missed. Apply 0,00 if no transitions were set up. O8 1 Cover slide as required O9 1.25 Conceptualization slide as required O10 1.25 Summary slide as required O11 0.5 Use of at least one image, drawing, or animation Date 20.02.15 23 of 29
O12 0.5 All slides saved as JPG images O13 1 Slides covering all deliverable developed/created by the competitor Deduct 0.10 for each missed deliverable.12 slides/tasks (check competitors task if doubts appear during the assessment) S1 1.5 Template theme design according to WS Motors concept Check Style Guideline and Test Project Introduction Date 20.02.15 24 of 29
Data Files SurveyScaffold.htm Dear Customer: As a friend company, we from WS Motors want to thank you for your decision to purchase or lease a car from us. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Sincerely, Customer Relationship department, WS Motors BUYING MOMENT (SESSION TITLE) Please, tell us how was to buy one of our cars. [emoticons labels 5 options representing the following situations: Excellent, Very Good, Good, Fair, Poor] Questions: Making you feel comfortable Working as a team to best satisfy you Making you confident that this was the right vehicle Handling your purchase in a professional and Date 20.02.15 25 of 29
timely manner [yes or no answers] Questions: Were all your questions answered at the time of delivery? Was enough time spent with you at the delivery time? Was the delivery of your vehicle a pleasant experience? Was the exterior clean and undamaged? Was it delivered with all the features promised? Did they have you throughly inspect the vehicle? Was the vehicle's maintenance schedule explained to you? Were all operating controls explained to you? Were all the terms of the warranty explained to you? Was the Owner's Manual explained Date 20.02.15 26 of 29
to you? [yes or no answers] Questions: Were you introduced to someone in the service department? Did the car come with a full tank of gas? Has the dealer contacted you regarding your satisfaction? When you received your new vehicle was it problem free? [emoticons labels 5 options representing the following situations: Totally Satisfied, Very Satisfied, Somewhat Satisfied, Somewhat Dissatisfied, Very Dissatisfied] Questions: Your salesperson Your finance person The way your new vehicle was delivered to you Your overall purchase experience Your new vehicle [textual labels 2 options: Bought / Leased ] Date 20.02.15 27 of 29
Question: Did you buy or lease your new car? [emoticons labels 5 options representing the following situations: Totally Satisfied, Very Satisfied, Somewhat Satisfied, Somewhat Dissatisfied, Very Dissatisfied] Question: How satisfied were you with the process used to determine the trade-in value? [yes or no answers] Question: In addition to your sales or financing person, did you talk to a sales manager or other dealership personnel when finalizing your purchase or lease? [emoticons labels 5 options representing the following situations: Totally Satisfied, Very Satisfied, Somewhat Satisfied, Somewhat Dissatisfied, Very Dissatisfied] Question: How satisfied were you with their performance? OVERALL, HOW SATISFIED ARE YOU WITH... (SESSION TITLE) [emoticons labels 5 options representing the following situations: Definitely would, Probably would, Might or might not, Probably would not, Definitely would not] Questions: Based on your overall experience, how likely would you be to purchase another vehicle of this brand, if you had to replace it today. Based on your overall experience, how likely would you be to purchase or lease another vehicle from this dealer? [textual labels 2 options: Advertising (TV, radio, newspaper etc) / Previous experience with the dealer / Recommended by others / Location ] Question: What was the single most important reason for initially shopping at the dealer where you bought or leased your new vehicle? ABOUT YOU (SESSION TITLE) Date 20.02.15 28 of 29
We would appreciate your completing the following information to help us classify your responses: [textual labels 2 options: Male / Female ] Question: Sex: [textual labels 2 options: Under 25 / 25-34 / 35-44 / 45-54 / 55-64 / 65 or over ] Question: Age: [free answer] Question: If you would like to tell us something about your purchase or ownership experience that has not been covered in this survey, please type your comments in the box provided. Thank you for your patronage and for helping us to better serve you. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future. Date 20.02.15 29 of 29